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<h3>Job Description</h3>
Job Description
About Us: We are a growing company dedicated to delivering exceptional products and outstanding customer experiences. Our team takes pride in our craftsmanship, attention to detail, and commitment to excellence. We’re looking for a skilled and motivated Customer Service Manager to lead and support our customer service team, ensuring every customer interaction reflects our high standards.
Job Overview: The Customer Service Manager will oversee daily customer service operations, support and mentor team members, and handle customer interactions with professionalism and care. This role requires exceptional communication skills—both written and verbal—along with strong organizational abilities to keep our department running smoothly.
Key Responsibilities:
<ul>
<li>
Lead, mentor, and support the customer service team to deliver exceptional service.
</li>
<li>
Respond to customer inquiries via phone, email, and in-person with professionalism and empathy.
</li>
<li>
Monitor and improve customer service processes to ensure efficiency and quality.
</li>
<li>
Collaborate with other departments to resolve issues and maintain smooth workflow.
</li>
<li>
Handle escalated customer concerns and work toward positive resolutions.
</li>
<li>
Assist with administrative and clerical tasks as needed.
</li>
<li>
Track and report on key customer service metrics.
</li>
</ul>
Requirements:
<ul>
<li>
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
</li>
<li>
2+ years in customer service or administrative roles, with at least 1 year in a supervisory or leadership capacity preferred.
</li>
<li>
Excellent verbal and written communication skills.
</li>
<li>
Strong organizational, time-management, and multitasking abilities.
</li>
<li>
Proficiency in Google Workspace.
</li>
<li>
Ability to type at least 50 words per minute.
</li>
<li>
Positive attitude, team-oriented mindset, and strong problem-solving skills.
</li>
<li>
Able to adjust to evolving business needs and collaborate across departments.
</li>
<li>
Spanish language skills are a plus but not required.
</li>
</ul>
What We Offer:
<ul>
<li>
Competitive compensation and benefits package.
</li>
<li>
Supportive and collaborative work environment.
</li>
<li>
Opportunities for professional growth and development.
</li>
</ul>
If you are a motivated leader with a passion for delivering exceptional customer experiences and supporting a dedicated team, we encourage you to apply.
Company DescriptionWe are a leading concrete products manufacturer, dedicated to delivering quality and innovation. We're seeking committed individuals to join our team. If you're responsible, motivated, a quick learner, and eager to work while pursuing long-term growth opportunities, we want to hear from you. 
<h3>Company Description</h3>
We are a leading concrete products manufacturer, dedicated to delivering quality and innovation. We're seeking committed individuals to join our team. If you're responsible, motivated, a quick learner, and eager to work while pursuing long-term growth opportunities, we want to hear from you.

Customer Service Manager

<h3>Job Description</h3>
Job Description
Company Overview: Ireland Pay is a leading Merchant Services company dedicated to providing exceptional products/services and ensuring unparalleled customer satisfaction. We are committed to fostering a culture of excellence, innovation, and continuous improvement. As we continue to grow, we are seeking a dynamic and experienced Customer Service Manager to lead our customers' success. Job Summary: As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our customers receive world-class service and support. Key Responsibilities: Customer Issue Resolution: Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner. Act as an escalation point for complex or escalated customer concerns, ensuring they are addressed promptly and to the customer's satisfaction.
 Customer Feedback and Data Analysis: Collect and analyze customer feedback to identify trends and areas for improvement. Utilize data-driven insights to make informed decisions and implement improvements to enhance customer satisfaction.
 Cross-Functional Collaboration: Collaborate with other departments such as Sales, Marketing, and Product Development to ensure a seamless customer experience. Provide insights from customer interactions to influence product/service improvements and development.
 Reporting and Documentation: Maintain accurate records of customer interactions and support activities. Prepare regular reports and present performance metrics to senior management.
 Compliance and Quality Assurance: Ensure that the team adheres to company policies, industry regulations, and quality standards. Implement and monitor quality assurance processes to maintain service excellence.
Company DescriptionIreland Pay is an industry leader in Point Of Sale (POS) and Mobile Solutions to handle all of your Merchant Processing needs. Our core belief is to continuously educate every merchant on how to make payment acceptance simple, safe, smart. Many merchants face enormous challenges when it comes to staying profitable in their own markets. Business, both large and small, have the concern that major companies are actively obtaining more and more market share. In response, our clients must continually be evolving to attract and retain customers all the while ensuring they do not go beyond their limited budgets. This is where selecting Ireland Pay as their only payment processing partner can be extremely vital to the profitability of their business, so those entrepreneurs can focus on reaching their business’s maximum potential. Ireland Pay provides merchants the ability to accept payments instantly, whether they are on-the-go, in-store, or online. The Omni-Channel cloud-based platform solution allows businesses to process via tablet, phone, computer, or terminal. Every transaction processed on the platform meets the highest and most strict industry security standards when it comes to point-to-point encryption (P2PE). 
<h3>Company Description</h3>
Ireland Pay is an industry leader in Point Of Sale (POS) and Mobile Solutions to handle all of your Merchant Processing needs. Our core belief is to continuously educate every merchant on how to make payment acceptance simple, safe, smart. Many merchants face enormous challenges when it comes to staying profitable in their own markets. Business, both large and small, have the concern that major companies are actively obtaining more and more market share.\r\n\r\nIn response, our clients must continually be evolving to attract and retain customers all the while ensuring they do not go beyond their limited budgets. This is where selecting Ireland Pay as their only payment processing partner can be extremely vital to the profitability of their business, so those entrepreneurs can focus on reaching their business’s maximum potential.\r\n\r\nIreland Pay provides merchants the ability to accept payments instantly, whether they are on-the-go, in-store, or online. The Omni-Channel cloud-based platform solution allows businesses to process via tablet, phone, computer, or terminal. Every transaction processed on the platform meets the highest and most strict industry security standards when it comes to point-to-point encryption (P2PE).

<h3>Job Description</h3>
Job DescriptionDescription:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
 
Essential Duties and Responsibilities:
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs. </li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Maintains regular and consistent in-person attendance.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. </li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 
Key Competencies/Enabling Attributes:
<ol>
<li>Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.</li>
</ol>
<ul>
<li>Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.</li>
<li>Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.</li>
<li>Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.</li>
</ul>
2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
<ul>
<li>Manages Performance and Results – Develops and executes plans that drive accountability for operational success.</li>
<li>Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.</li>
<li>Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.</li>
</ul>
3. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, &amp; drive business growth.
<ul>
<li>Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.</li>
<li>Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.</li>
<li>Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.</li>
</ul>
 
Requirements:
Minimum Qualifications (Education, Experience, Skills):
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 
Physical Requirements:
<ul>
<li>Must be able to frequently lift/carry/push/pull at minimum 20 lbs.</li>
<li>Must be able to occasionally lift/carry/push/pull up to 50 lbs.</li>
<li>Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. </li>
</ul>
 
Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
 
 
 
What We Offer:
<ul>
<li>$19.25 hourly</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Retirement Fund</li>
<li>Professional Development Training</li>
<li>Commuter Benefits</li>
<li>Flexible Healthcare Spending Account</li>
<li>Mental Health + Wellbeing Employee Assistance Program</li>
</ul>
 
Job Details:
<ul>
<li>Exemption Status: Non-Exempt</li>
<li>Position Type: Full time</li>
<li>Travel Requirements: May travel to different sites as needed</li>
<li>Job Shift: Varies</li>
</ul>
 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

<h3>Job Description</h3>
Job DescriptionDescription:
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.
 
JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services.
ESSENTIAL FUNCTIONS:
Customer Service &amp; Sales Support
<ul>
<li>Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It’s your time, 24hrs or bust, Statement of fact, Everybody makes a difference)</li>
<li>Meet SERVICE standards for external customers.</li>
<li>Conduct/facilitate daily 8a.m. sales meetings.</li>
<li>Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions.</li>
<li>Support Sales efforts through coaching and mentoring.</li>
<li>Focus on stabilization of transaction accounts.</li>
<li>Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives.</li>
<li>Ensure that average monthly teller incentive goal of $110/FTE is met.</li>
<li>Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals.</li>
<li>Maintain or grow branch deposits.</li>
<li>Meet or exceed NII goal as outlined in your annual budget.</li>
<li>Meet minimum Elan goals.</li>
<li>Meet established QIS standards of 95% or above.</li>
</ul>
Ownership &amp; Accountability
<ul>
<li>Maintain control and tracking of operational losses and teller cash differences.</li>
<li>Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations.</li>
<li>Manage overall operations of the branch through effective delegation &amp; follow-up.</li>
<li>Demonstrate leadership skills as evidenced by modeling professional conduct &amp; professional boundaries &amp; coaching &amp; mentoring staff, especially in sales activities.</li>
<li>Ensure training &amp; cross-training of staff. Identify any training, coaching or scripting needs.</li>
<li>Ensure all necessary reports are completed and forwarded on a timely basis.</li>
<li>Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the “no surprises” standard.</li>
<li>Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service.</li>
<li>Implement changes to policies and procedures timely and effectively.</li>
<li>Personal losses within loss limit.</li>
<li>Meet attendance guidelines.</li>
</ul>
Administrative Control, Security &amp; Audit
<ul>
<li>Ensure satisfactory ratings by Internal Audit.</li>
<li>Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1).</li>
<li>Follow security protocols in opening, closing and internal operations procedures.</li>
<li>Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures.</li>
<li>Ensure branch remains within established loss limits.</li>
</ul>
Compliance Responsibilities
<ul>
<li>Complete regulatory tutorials to ensure understanding of compliance standards &amp; expectations.</li>
<li>Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards &amp; expectations.</li>
<li>Answer regulatory questions correctly during Audit/Branch Review.</li>
<li>Ensure CRA service hours branch goals are met.</li>
</ul>
Work Environment:
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
 
EQUIPMENT USED TO PERFORM FUNCTIONS:
10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment.
 
DECISION MAKING: (Give examples of decisions and recommendations made by incumbent)
<ul>
<li>Approves non-standard transactions based on knowledge of client’s account history.</li>
<li>Schedules appropriate number of staff to successfully meet varying service demands and address any training needs.</li>
<li>Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual’s dignity and comply with established banking policies.</li>
</ul>
PROMOTIONAL GUIDELINES:
Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc.
After one year in current position, the following criteria must be met:
<ul>
<li>Must have all audits and branch reviews rated satisfactorily.</li>
<li>Must obtain an “at expectation” or better in all categories on the annual performance appraisal.</li>
<li>Consistent pattern of growth in all areas of sales support.</li>
</ul>
Requirements:
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required.
 
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
 
MENTAL DEMANDS:
<ul>
<li>Successfully prioritize demands and meet quality and quantity service standards.</li>
<li>Apply basic math skills to balance cash and reconcile ledger accounts.</li>
<li>Evaluate job performance and identify training needs of subordinate staff.</li>
<li>Identify and capture business opportunities.</li>
</ul>
EOE
Westamerica Bank's Privacy Policy may be found at: <a href="http://www.westamerica.com/about/privacy" target="_blank">www.westamerica.com/about/privacy</a>

<h3>Job Description</h3>
Job Description
Position Title: Customer Service Manager
Studio/Department: Customer Service
Employee Type: Full Time, Regular
Location:San Diego, CA
Salary Range: $60,000 - $80,000, pay may vary on location. 
ABOUT OUR STUDIO
Our headquarters is where the gaming culture and Southern California lifestyle meet, creating a vibrant work environment that epitomizes our belief that every day should be well played. Daybreak San Diego is the home of Darkpaw Games, creators of the legendary EverQuest and EverQuest II games. This is also the home of Rogue Planet Games, the award-winning MMOFPS PlanetSide 2 developer.
The perks of working at Daybreak San Diego extend well beyond the beautiful weather in this prime location. Access to the local gym, as well as on-site fitness classes, game nights, and a strong appreciation for the local craft brew scene (we even turned one of our original game servers into an on-site kegerator), are just some of the ways that make working at Daybreak (San Diego) exciting! Working here is about being part of a community.
Find out more about our studio at <a href="http://www.daybreakgames.com" target="_blank">www.daybreakgames.com</a>.
THE OPPORTUNITY
Daybreak Games is looking for a dynamic and creative Customer Service Manager who supports their team and works diligently to maintain, as well as continuously improve, processes to facilitate the highest level of customer support.  This position will report to the Sr. VP of Operations. 
RESPONSIBLITIES:
<ul>
<li>Champion outstanding customer service for all players while maintaining a customer comes first mindset  </li>
</ul>
<ul>
<li>Assure agents are assisting customers in a professional and courteous manner  </li>
</ul>
<ul>
<li>Manage time, personnel, and resources to ensure the most robust, effective, and efficient support  </li>
</ul>
<ul>
<li>Work closely with the creative development team to assess, create, and implement innovative solutions  </li>
</ul>
<ul>
<li>Use analytics to evaluate and act upon KPIs—use this data to drive process and flow improvements  </li>
</ul>
<ul>
<li>Render policy and judgment calls; use discretion to prescribe disciplinary action in accordance with set guidelines  </li>
</ul>
<ul>
<li>Coach and mentor teams to uphold high performance and positive morale   </li>
</ul>
<ul>
<li>Facilitate excellent communication between studio leads and Customer Service department  </li>
</ul>
<ul>
<li>Expertly handle complex player escalations with compassion and understanding</li>
<li>Evaluate data to determine fraud vectors and possible exploits  </li>
</ul>
  Requirements &amp; Skills:
<ul>
<li>4+ years' experience in a Customer Service supervisory or management role, preferably in the gaming industry</li>
</ul>
<ul>
<li>Bachelor's Degree or equivalent experience   </li>
</ul>
<ul>
<li>Experience with online gaming communities, either as a player or industry work  </li>
</ul>
<ul>
<li>Knowledge of Microsoft Windows and Microsoft Office products (Outlook, Word, and Excel)  </li>
</ul>
<ul>
<li>Knowledge of CRM systems such as Zendesk  </li>
</ul>
<ul>
<li>Knowledge of analytics generation and evaluation to drive business decisions  </li>
</ul>
<ul>
<li>Working knowledge of using a calm demeanor to handle escalating situations with impartiality   </li>
</ul>
<ul>
<li>Excellent and effective problem solving and time management skills  </li>
</ul>
<ul>
<li>Effective verbal communication and written skills   </li>
</ul>
<ul>
<li>Creative, self-driven with a strong work ethic  </li>
</ul>
<ul>
<li>A passion for game development and technology   </li>
<li>Knowledge of Daybreak Games' titles</li>
<li>Knowledge of an array of video games on PC and consoles</li>
<li>Knowledge of Game development</li>
</ul>
ABOUT OUR COMPANY
Daybreak Game Company LLC is a recognized worldwide leader in massively multiplayer online games. Best known for blockbuster hits and franchises such as DC Universe™ Online, PlanetSide®, EverQuest®, and Dungeons and Dragons Online®, Daybreak creates, develops, and provides compelling online entertainment for millions of gamers worldwide. We are the game publisher for Darkpaw Studios, Rogue Planet Gaming Studio, Dimensional Ink Games, and Standing Stone Games. To top it off, we are making games in three of the coolest cities in the United States: San Diego, Austin, and Boston. We make games that bring people together and build lasting communities and are totally devoted to delivering the ultimate gaming experience! Find out more about our company at <a href="http://www.daybreakgames.com" target="_blank">www.daybreakgames.com</a>.
Be Aware of Fraudulent Recruiting Activities
Daybreak Game Company will never ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Daybreak Game Company's People &amp; Culture team at <a href="mailto:people@daybreakgames.com" target="_blank">people@daybreakgames.com</a> if you encounter a recruiter or see a job opportunity that seems suspicious.
**Daybreak Game Company, LLC. is an Equal Opportunity Employer, committed to Diversity in the workplace.**

<h3>Job Description</h3>
Job Description Summary Responsible for the total installation component of the customer experience for Full-Service Flooring Company in HOUarea. Duties Duties included, but not limited to: • Schedule projects with customers • Manage flooring installation crews • Resolve job site issues • Oversee service calls and claims • Ensure customer satisfaction for completed projects Requirements • Must have leadership skills • Must have outstanding customer service skills, written and verbal • Can handle customer concerns/complaints with ease and stay calm and focused. • Detail Oriented • Organized • Time-Management Skills • Microsoft Office • Willingness to learn and work • Ability to utilize industry specific software (comprehensive training provided) • A positive, can-do attitude Nice To Haves • Experience in flooring • Bilingual Benefits • Health Insurance • Simple IRA (similar to a 401K) • Dental Insurance • Vision Insurance Sans Serif • Supplemental Insurance (Accident, Critical Illness, etc) • Life Insurance

<h3>Job Description</h3>
Job DescriptionPOSITION OVERVIEW FASTSIGNS of Bloomington has an immediate need for a proven leader with a demonstrated record of success delivering exceptional service in a dynamic, high growth, fast-paced environment. One-ball Jugglers need not apply. COMPENSATION range is $50,000 - $70,000+ and includes a base salary plus a monthly bonus based on performance. BENEFITS include: 
<ul>
<li>Medical, Dental, Vision</li>
<li>401K plan</li>
<li>6 paid holidays,5 Day M-F work-week</li>
<li>Friendly, collegial team environment</li>
<li>Company Paid training</li>
<li>State of the art equipment to support the mission</li>
<li>Personal and professional growth potential </li>
<li>Great quality of work life</li>
</ul>
At FASTSIGNS, we solve visual communication challenges. Using a proven selling system, state-of-the art technology and innovative thinking, we design and create sign and graphic solutions to help businesses, organizations or events achieve their objectives and look great doing so. RESPONSIBILITIES 
<ul>
<li>Manage the Customer experience from "Quote to Cash" - inquiry, consultation, quotation, creative, production, delivery and collection.</li>
<li>Evaluate and maximize quality customer service and customer satisfaction.</li>
<li>Oversee project management process to ensure on-time delivery</li>
<li>Facilitate daily production meeting with staff to review work in process.</li>
<li>Manage inventory and purchasing process.</li>
<li>Manage the inside and outside sales team</li>
<li>Resolve customer satisfaction issues.</li>
<li>Monitor and/or perform center opening and closing procedures.</li>
<li>Complete reports as necessary (i.e., daily and weekly sales reports, daily closing, royalties due, direct marketing response tracking).</li>
<li>Adhere to all company policies, procedures and business ethics codes</li>
</ul>

<h3>Job Description</h3>
Job Description
Overview
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
<ul>
<li>Seeking a self-motivated professional with prior scheduling and management or supervisory experience</li>
<li>An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency</li>
<li>A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships</li>
<li>An experienced communicator and problem solver who is well-organized</li>
</ul>
What you will receive:
<ul>
<li>Great company culture</li>
<li>Competitive pay with daily pay options available</li>
<li>Tuition reimbursement and campus partnerships</li>
<li>Flexible work schedules close to home</li>
<li>Retention and referral bonuses</li>
<li>Benefits, Supplemental Plans, EAP, and 401K participation</li>
<li>Career growth and development opportunities </li>
</ul>
 
Responsibilities
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to: 
<ul>
<li>Oversee quality care and overall client satisfaction </li>
<li>Supervise and provide guidance to the Caregivers who provide direct care to the clients served</li>
<li>Manage employee scheduling, identify problem situations, and implement proactive solutions </li>
<li>Maintain strong and positive relationships with referral partners, payor sources, and clients</li>
<li>Ensure proper documentation and record-keeping</li>
<li>Conduct periodic home visits and safety checks</li>
</ul>
 
Qualifications
What you will need:
<ul>
<li>Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)</li>
<li>Accountable, reliable, and ability to work independently with good judgement</li>
<li>Valid driver’s license and auto insurance</li>
<li>Effective verbal and written communication</li>
<li>Excellent customer service skills</li>
</ul>

<h3>Job Description</h3>
Job Description
State Farm Insurance Agent located in Chicago, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Max Adelman - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home, life and commercial insurance.

152,395 Customer Service Manager Jobs