field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Customer Service Manager
Crystal Heating &amp; Cooling - St louis area to SEMO and all areas in between!
Base Salary: $100,000 to 120,000 annually, depending on experience, plus up to $30,000 in annual incentives, based on department performance 
Schedule: Monday - Friday, 7:30 AM to 4:30 PM (after-hours support as needed)
About Crystal Heating &amp; Cooling
Since 1965, Crystal Heating &amp; Cooling has been the trusted name in HVAC services across the Greater St. Louis Area. With over 40 rapid-response service trucks and a 6-time Carrier President's Award, we're recognized for our integrity, expertise, and commitment to exceptional customer experiences.
As an employee-owned company (ESOP), we believe in empowering our team members through shared success. Our mission is simple: deliver superior quality service with honesty, reliability, and lasting relationships built on trust.
Our Mission, Vision &amp; Values
Mission: Delivering superior quality service with integrity and dedication to lasting relationships. Vision: Setting a positive experience as a trusted HVAC partner through reliability, communication, and trust. Values: Empowering employees through ownership, aligning success for our company, our people, and our customers.
Why Work with Us
<ul>
<li>Competitive pay based on experience </li>
<li>100% employer-paid health, medical, and dental insurance for employees</li>
<li>Company-provided cell phone and laptop</li>
<li>Eligibility for ESOP shares after one year of employment</li>
<li>3 weeks of paid vacation</li>
<li>24/7 team support structure with after-hours resources</li>
</ul>
The Opportunity
We're looking for a Customer Service Manager to lead our service operations and ensure a seamless experience for every customer. This key leadership position oversees a team of customer service representatives, dispatchers, and service writers. This role also partners closely with our service supervisor and technicians to keep the department running smoothly and profitably.
This role is ideal for a business-minded leader who thrives on solving problems, managing people, and improving customer service operations. HVAC experience is a plus, but not required. We're looking for someone with strong business acumen, leadership presence, and the ability to handle both people and process management.
What You'll Do
<ul>
<li>Lead, coach, and develop dispatchers and service writers to deliver best-in-class customer service</li>
<li>Oversee day-to-day service operations, ensuring efficiency and profitability</li>
<li>Partner with field supervisors and technicians to align priorities and resolve customer issues</li>
<li>Monitor department performance through daily reporting and regular meetings</li>
<li>Review billing, warranty claims, and financial performance metrics</li>
<li>Maintain strong communication with customers, field teams, and leadership</li>
<li>Manage scheduling, performance reviews, and training within the service department</li>
<li>Provide remote weekend support as needed to address escalated issues</li>
</ul>
What You Bring
<ul>
<li>Proven experience managing customer service teams or dispatch operations</li>
<li>Strong business and customer service background</li>
<li>Exceptional communication, organization, and leadership skills</li>
<li>Ability to manage multiple priorities under pressure</li>
<li>Strategic mindset focused on efficiency and profitability</li>
<li>Experience in HVAC, construction, or service-based industries (preferred, not required)</li>
</ul>
If you're a motivated leader with a passion for customer service excellence and a desire to make a lasting impact in a company that truly values its people, we want to hear from you.
Apply today and discover why Crystal Heating &amp; Cooling is "The Fleet That Can't Be Beat."

Customer Service Manager

<h3>Job Description</h3>
Job Description
Company:
Partners Professional
The Customer Service Manager will lead a team responsible for managing daily communication with our customers and internal operations. This position ensures orders, shipments, and inventory updates flow accurately between systems and teams. You’ll act as the bridge between customers, warehouse operations, transportation, and billing—resolving issues, driving continuous improvements, and ensuring we deliver on every commitment. This leader is also responsible for ensuring that all billing is completed timely and accurately, supporting financial integrity and strong client relationships. Key Responsibilities: · Lead and mentor a customer service team supporting multiple warehouse and transload accounts. · Serve as the primary point of contact for escalated customer issues, ensuring quick and effective resolutions. · Oversee customer onboarding, order management, and data accuracy within WMS/TMS systems. · Coordinate daily with warehouse, dispatch, and billing teams to maintain smooth operations. · Analyze trends in service performance, identify process gaps, and implement improvements. · Prepare and present KPIs and service reports to management and customers. · Foster a customer-first culture built on responsiveness, accountability, and communication. Qualifications: · 5+ years of customer service experience in logistics, warehousing, or transportation. · 2+ years of team leadership or management experience. · Strong understanding of 3PL workflows—transload, order fulfillment, and distribution. · Working knowledge of WMS/TMS systems · Exceptional problem-solving, organizational, and communication skills. · Proficiency with Excel and data analysis. · Bachelor’s degree in Business, Supply Chain, or related field (preferred)
Company DescriptionOur Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting &amp; Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities. 
<h3>Company Description</h3>
Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting &amp; Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.

<h3>Job Description</h3>
Job Description
Cutting Edge Stoneworks is a leading stone fabrication and installation company serving homeowners, designers, and contractors across the Lake Norman and greater Charlotte area. Built on a commitment to precision craftsmanship and dependable service, our team delivers beautiful quartz, granite, and natural stone countertops and installations that stand the test of time.
 About The Role
We are hiring a hands-on Customer Service Manager to lead our showroom and office customer experience in Mooresville, NC. In this role you will manage customer communications, scheduling, and post-sale support while partnering closely with the production and installation teams to ensure smooth templating, fabrication, and on-site completion. You’ll be the escalation point for complex issues and a coach for a small team focused on delivering exceptional client experiences in the countertop and stone installation space.
 Key Responsibilities
<ul>
<li>Lead, mentor, and schedule the customer service and showroom team to maintain consistent, professional client interactions.</li>
<li>Manage incoming calls, emails, and showroom appointments; maintain accurate customer records in the CRM and ensure timely follow-up.</li>
<li>Coordinate templating, fabrication, and installation schedules with production and field crews to minimize delays and maximize efficiency.</li>
<li>Serve as primary escalation contact for service issues, warranty requests, and installation concerns, resolving disputes with calm, practical solutions.</li>
<li>Establish and monitor service level KPIs—customer satisfaction ratings, response times, scheduling accuracy, and first-call resolution rates.</li>
<li>Implement process improvements and standard operating procedures to streamline handoffs between sales, production, and field teams.</li>
<li>Prepare regular reports for leadership on service performance, recurring issues, and opportunities to improve retention and referrals.</li>
</ul>
Qualifications
<ul>
<li>3+ years of customer service or operations management experience, ideally in home improvement, stone fabrication, countertops, or construction-related industries.</li>
<li>Proven ability to lead small teams, coach staff, and enforce customer service standards in a fast-paced showroom and field-service environment.</li>
<li>Strong organizational and scheduling skills with familiarity using CRMs and scheduling software; comfortable learning industry-specific systems.</li>
<li>Excellent verbal and written communication skills; confident handling escalations and negotiating satisfactory outcomes.</li>
<li>Practical problem-solver who can balance customer care with production realities and vendor coordination.</li>
<li>High school diploma required; associate degree or certifications in management, customer experience, or construction trades a plus.</li>
</ul>
What Success Looks Like
<ul>
<li>Consistently high customer satisfaction scores and positive showroom reviews for countertop and stone installations.</li>
<li>Reduced scheduling conflicts and faster turnaround from template to installation.</li>
<li>Clear, documented processes that reduce rework and warranty claims while improving communication between sales, production, and field teams.</li>
<li>Engaged, well-trained customer service staff who represent the brand professionally in Mooresville and the greater Charlotte market.</li>
</ul>
Why Join Us
At Cutting Edge Stoneworks you’ll join a collaborative, hands-on team that values quality, accountability, and a customer-first approach. This role offers the chance to shape the customer experience for a growing local business working with premium stone products and residential and light commercial projects across Mooresville and the Lake Norman region. If you enjoy leading people, improving processes, and delivering tangible results, you’ll thrive here.

<h3>Job Description</h3>
13055 W Thunderbird Rd El Mirage Arizona, 85335, +1 (602) 2163905 Starting Pay: $17.00 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: 
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs.</li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 Minimum Qualifications (Education, Experience, Skills): 
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 
<ul>
<li>5 Medical Plans</li>
<li>Employer Funded Health Reimbursement Account (HRA)</li>
<li>3 Dental Plans</li>
<li>Vision Plan</li>
<li>401K</li>
<li>Employer Paid Life Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Paid Time Off; Sick and Vacation</li>
<li>Paid Holidays</li>
<li>These are just a few highlights of our key benefit offerings!</li>
</ul>
 Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or <a href="mailto:leaves@goodwillaz.org" target="_blank">leaves@goodwillaz.org</a> if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( <a href="https://www.cisa.gov/be-cyber-smart/campaign" target="_blank">https://www.cisa.gov/be-cyber-smart/campaign</a> ) to learn how to report it.

<h3>Job Description</h3>
Job Description
Valley Craft Industries, Inc. has been designing, developing and manufacturing professional grade material handling and storage solutions in Minnesota since 1953. Our products are sold world-wide while our office locations are in Lake City and Bloomington, IN.
CUSTOMER SERVICE MANAGER
We are seeking a proactive, customer-centric leader to join our growing company and manage a group of dedicated customer service associates. As the Customer Service Manager, you will play a key role in delivering exceptional service by overseeing daily operations, driving team performance, and fostering a culture of continuous improvement. The ideal candidate thrives in a fast-paced, dynamic environment and is passionate about creating seamless customer experiences.
JOB RESPONSIBILITIES
<ul>
<li>Lead, coach, and inspire the customer service team to deliver outstanding service.</li>
<li>Develop and enforce customer service policies and standards for consistent delivery.</li>
<li>Identify and implement process improvements to enhance customer satisfaction.</li>
<li>Resolve escalated customer issues with professionalism and urgency.</li>
<li>Collaborate cross-functionally with Sales, Marketing, and Operations to align on customer requirements.</li>
<li>Champion the voice of the customer across the organization.</li>
<li>Conduct training to build team capabilities and product knowledge.</li>
<li>Manage customer expectations and service levels (KPI’s, service levels).</li>
<li>Oversee department processes including quotes, order entry, product specifications, ISO records, returns and technical support.</li>
<li>Perform data audits and ensure accuracy in customer records.</li>
<li>Troubleshoot issues and develop practical solutions.</li>
<li>Maintain deep knowledge of Valley Craft products and services.</li>
<li>Foster a positive, communicative, and customer-first culture.</li>
<li>Provide feedback and insights to leadership for continuous improvement.</li>
<li>Support additional customer service needs and perform other duties as assigned.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Bachelor’s degree (4+ years).</li>
<li>Minimum 2 years in customer service, with proven leadership experience.</li>
<li>Experience with CRM and ERP systems (Epicor preferred).</li>
<li>Background in manufacturing or material handling is a plus.</li>
<li>Strong communication skills—written, verbal, and interpersonal.</li>
<li>Solid understanding of customer service principles and practices.</li>
<li>Excellent PC and internet skills, including experience using Microsoft Office, Outlook, and Excel.</li>
<li>Strong understanding of domestic and international shipping and freight terms is a plus.</li>
<li>Consultative, solution-based approach to customer service.</li>
<li>Sales support experience is a plus.</li>
</ul>
COMPENSATION:
Salary plus benefits.
Valley Craft Industries is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, age, disability, national origin, or veteran status.
Company DescriptionValley Craft is a company based in Minnesota. Founded in 1953 with the introduction of the first hand truck with a brake, Valley Craft has grown to be a world-class manufacturer known for producing material handling, storage, and safety solutions that truly stand the test of time. Our commitment to building only the most rugged and reliable products – together with a relentless and uncompromising dedication to customer satisfaction is what sets Valley Craft apart. Through thoughtful and intelligent design, we have helped transform the way people work. Over the years, we have helped solve some of the most complex material handling challenges. We help our customers to become better organized and to work smarter, safer, and more efficiently. As our breadth of products continues to evolve with every new innovation, our core values stay the same: Professional Grade Quality.... Built to Last.... Made in the U.S.A. 
<h3>Company Description</h3>
Valley Craft is a company based in Minnesota. Founded in 1953 with the introduction of the first hand truck with a brake, Valley Craft has grown to be a world-class manufacturer known for producing material handling, storage, and safety solutions that truly stand the test of time.\r\n\r\nOur commitment to building only the most rugged and reliable products – together with a relentless and uncompromising dedication to customer satisfaction is what sets Valley Craft apart.\r\n\r\nThrough thoughtful and intelligent design, we have helped transform the way people work. Over the years, we have helped solve some of the most complex material handling challenges. We help our customers to become better organized and to work smarter, safer, and more efficiently. As our breadth of products continues to evolve with every new innovation, our core values stay the same:\r\n\r\nProfessional Grade Quality.... Built to Last.... Made in the U.S.A.

<h3>Job Description</h3>
Job Description
Customer Service Manager – Madison Heights, Michigan
Are you a dynamic and energetic leader who thrives in a fast-paced, industrial environment? Do you excel at building strong relationships, staying organized, and jumping in as a team player when needed? If you’re looking for a unique and challenging opportunity, we want to hear from you! Ionbond is a customer-focused organization, and we’re seeking a Customer Service Manager with excellent attention to detail, outstanding communication skills, and a passion for delivering top-tier service. In this role, you will collaborate closely with the plant management and sales to ensure our customers receive the best possible experience. This position reports direction to the Plant Manager at our Madison Heights Coating Center and plays a key role in driving operational excellence and customer satisfaction.
Ionbond – The Surface Engineers™
Ionbond provides advanced coating solutions for applications in the aerospace, medical, food contact, automotive, decorative, tooling and fuel cells industries. We offer a broad range of hard, low-friction, wear-resistant coatings based on PVD, PACVD and CVD technologies.
With 34 job coating centers in 15 countries in Europe, North America and Asia, Ionbond has one of the largest coating networks in the world. Ionbond is part of renowned Japanese industrial consortium IHI Group.
What defines this job?
<ul>
<li>Lead the Shipping and Receiving/Delivery personnel to ensure all department functions including training, coaching, and employee development.</li>
<li>Build and retain customer relationships by providing excellent service related to regarding ordering, pricing, delivery, etc. and respond to routine questions.</li>
<li>Oversee and participate in the overall department functions to ensure proper coating specifications, purchase orders, and special instructions are included with incoming and outgoing orders.</li>
<li>Establishing production schedules; monitoring the status of customers’ orders and expected shipping dates. Alert local team of any issues that may impact the organization’s ability to effectively serve its customers.</li>
<li>Liaise with Sales Managers, Production Management, and Regional Staff to ensure that proactive and proper communication is provided to current and prospective customers.</li>
<li>Work closely with management and engage the team to develop continuous improvement and 5S Program in the facility for the day-to-day responsibilities by maintaining a safe and neat work area established by corporate safety regulations</li>
<li>Other duties assigned</li>
</ul>
What do we offer?
Unleashing potential is at the core of our approach. We provide a dynamic environment that opens doors to both international and local growth opportunities, helping you reach your full potential. Here's what you can expect from being part of our team:
<ul>
<li>Diverse work environment where we embrace teamwork and innovation that drives us towards new applications and customer service excellence</li>
<li>Competitive compensation package; salary based on experience and educational credentials</li>
<li>Medical, Dental, and Vision benefits with affordable premiums and annual deductibles</li>
<li>Flexible spending accounts (medical, dependent care)</li>
<li>Life insurance</li>
<li>Short-term &amp; long-term disability</li>
<li>Employee assistance program</li>
<li>Generous Paid Time Off</li>
<li>Tuition Reimbursement</li>
<li>International and local growth opportunities</li>
<li>401k Safe Harbor Retirement Account plus company match</li>
<li>Group bonus plan eligibility</li>
</ul>
What do we ask?
The preferred candidate will have earned a degree from an accredited college (preferred); High School diploma is required minimum education. Five+ years’ experience working in an industrial or manufacturing environment with technical sales and/or customer service experience. Five+ years’ experience in team management/leadership. Possess outstanding customer service skills and the ability to go above and beyond to meet or exceed customer expectations. Strong communication skills; both verbal and written. Proficient in Microsoft Office and basic office tools such as the internet, PCs, email, etc. Strong work ethic, attention to detail, organization, and time management skills. Able to work core business hours on-site that reflect the hours of our customers. Display high levels of energy and professionalism. Candidate must be eligible to work in the United States, undergo criminal background check, driving record check and pass a pre-placement physical.
Interested in this job?
Please upload your resume and optional cover letter to the following site.
For our Privacy Policy for Job Applicants please click here.
Company DescriptionIonbond – The Surface Engineers TM Ionbond is a global, yet local acting, company where we work in a technical innovative environment. Our employees make a difference for companies in medical, automotive, aerospace and decorative industries with providing thin-film coating services. We operate over 30 coating centers in 15 countries over 3 continents. Our coatings are used to improve durability, quality, functionality, efficiency and aesthetics of tools and components. Ionbond is a global leader in PVD, CVD and PACVD coating technologies. For more information about Ionbond, visit <a href="http://www.ionbond.com" target="_blank">www.ionbond.com</a>. 
<h3>Company Description</h3>
Ionbond – The Surface Engineers TM\r\n\r\nIonbond is a global, yet local acting, company where we work in a technical innovative environment. Our employees make a difference for companies in medical, automotive, aerospace and decorative industries with providing thin-film coating services. We operate over 30 coating centers in 15 countries over 3 continents. Our coatings are used to improve durability, quality, functionality, efficiency and aesthetics of tools and components. Ionbond is a global leader in PVD, CVD and PACVD coating technologies.\r\n\r\nFor more information about Ionbond, visit <a href="http://www.ionbond.com" target="_blank">www.ionbond.com</a>.

<h3>Job Description</h3>
Job Description
This is a position within Keller Executive Search and not with one of its clients. This senior position will lead Customer Service for Keller Executive Search in Denver, Colorado, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high‑performing Customer Service team; set clear objectives and coach managers. - Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence. - Establish scalable policies, processes, and tooling for Customer Service across regions. - Partner with executive leadership and cross‑functional stakeholders to deliver outcomes. - Manage budgets, vendors, and risk within the Customer Service portfolio. 
Requirements
- 7+ years of progressive experience in Customer Service with 4+ years leading managers. - Proven track record building programs at regional or global scale. - Strong analytical skills; ability to translate data into decisions. - Excellent communication and stakeholder‑management skills. - Bachelor’s degree required; advanced degree or relevant certification preferred. - Experience in professional services or recruitment industry is an advantage. To learn more about Keller, please see: <a href="https://www.kellerexecutivesearch.com/executive-recruiters-headhunters-washington-dc/" target="_blank">https://www.kellerexecutivesearch.com/executive-recruiters-headhunters-…</a>
Benefits
<ul>
<li>Competitive compensation: $115,000–$150,000 USD</li>
<li>Opportunities for professional growth and leadership development.</li>
<li>Company culture: Flat management structure with direct access to decision‑makers; open communication environment.</li>
<li>Full medical coverage.</li>
</ul>
Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.
Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

<h3>Job Description</h3>
Job DescriptionDescription:
Primary Purpose:
As a Customer Service Manager, you'll act as an inspirational leader to the customer service members. You'll assist in developing and maintaining performance standards, measurements, and corrective devices all geared towards accomplishing goals and objectives. As a Customer Service Manager, you'll also conduct initial and ongoing training of your team while holding the group accountable to departmental KPIs. You'll also frequently report to leadership, examine ways to increase quality, and overall ensure compliance with company policies.
 
Specific Duties and Responsibilities:
Supervise day-to-day operations in the customer service department.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Hire and train new customer service agents.
Manage the approved budget of the customer service department.
Stay informed on the latest industry techniques and methods.
Requirements:
Requirements:
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Management: 1 year (Preferred)
Previous Pest Control Experience a plus
Physical Demands/Environmental Conditions: Office Environment
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

<h3>Job Description</h3>
Job DescriptionAre you a passionate leader who loves turning great service into unforgettable experiences? Join Crystal D — The Home of “The WOW Effect” — as our next Customer Service Manager and help us turn emotions into memories every single day. About the Role
The Customer Service Manager leads and develops our Customer Service team to uphold the Crystal D brand and provide world-class service. This role blends strategic leadership with hands-on management, ensuring our customers and employees experience excellence at every step.
You’ll build a strong, high-performing team, implement service strategies that align with company goals, and foster a culture of empowerment, accountability, and continuous improvement. *This role manages a team of 8 direct reports, including one team lead.
What You’ll Do
<ul>
<li>
Develop and communicate a clear vision for the Customer Service department.
</li>
<li>
Lead, coach, and inspire a team of Customer Service Specialists.
</li>
<li>
Establish and track performance metrics for service quality, order accuracy, and productivity.
</li>
<li>
Drive process improvements to enhance efficiency and customer satisfaction.
</li>
<li>
Collaborate across departments (Sales, Marketing, Production) to ensure seamless customer experiences.
</li>
<li>
Promote Crystal D’s core values in every decision and interaction. &nbsp;
What We’re Looking For</li>
<li>
Associate degree or equivalent combination of education and experience.
</li>
<li>
3–5 years of customer service leadership or management experience.
</li>
<li>
Proven ability to lead, develop, and motivate teams.
</li>
<li>
Strong communication, organization, and problem-solving skills.
</li>
<li>
Proficient in Microsoft Office Suite and comfortable adopting new technologies.
</li>
<li>
A growth mindset and a passion for delivering outstanding service. &nbsp;
Our Core Values</li>
<li>
Integrity – I do what I say I will do.
</li>
<li>
Quality – I have an unyielding persistence to improve.
</li>
<li>
Respect – I treat people the way I want to be treated.
</li>
<li>
Commitment – I am committed to the ongoing viability of the company.
</li>
<li>
Passion – I have the burning desire to achieve in all I do. &nbsp;
Why You’ll Love Working Here
At Crystal D, you’ll join a team of Memory Makers who are passionate about creating meaningful moments. We offer a collaborative, growth-oriented environment where excellence is recognized and celebrated.
If you’re a proven leader ready to make an impact and deliver The WOW Effect every day — we’d love to meet you! &nbsp;
Compensation and Location
Salary: Starting at $75,000 annually, commensurate with experience Location: 505 Atwater Circle, St. Paul, MN 55103
</li>
</ul>
Powered by JazzHR
JTlLyIqAjx

<h3>Job Description</h3>
Job Description
Customer Service Manager Location: Addison, IL (On-site) Compensation: $70,000–$80,000 annually + incentives &amp; benefits (Compensation varies based on experience and education)
The Opportunity The Cary Company is seeking a dynamic and hands-on Customer Service Manager to lead our high-performing Customer Relations team. This role is ideal for a service-driven leader who thrives on coaching teams, resolving complex customer challenges, and elevating the customer experience. You’ll be both a strategic leader and a frontline contributor—ensuring our service operations run smoothly while championing a culture of excellence and accountability.
What You’ll Do
Lead a High-Impact Team
<ul>
<li>
Manage, mentor, and develop a team of 10&nbsp;Customer Relations Specialists + 1-2&nbsp;Team Lead
</li>
<li>
Conduct regular coaching sessions, performance reviews, and team huddles
</li>
<li>
Monitor daily workflows and adjust staffing to meet service level targets
</li>
</ul>
Champion the Customer Experience
<ul>
<li>
Serve as the escalation point for complex customer issues
</li>
<li>
Analyze service metrics&nbsp;and implement improvements
</li>
<li>
Promote a customer-first mindset across the team and organization
</li>
</ul>
Drive Operational Excellence
<ul>
<li>
Oversee order processing
</li>
<li>
Lead root-cause analysis for recurring service issues and implement long-term solutions
</li>
<li>
Collaborate with Sales, Warehouse, and Logistics to ensure seamless order fulfillment
</li>
</ul>
Be a Cross-Functional Connector
<ul>
<li>
Act as the voice of the customer in cross-departmental initiatives
</li>
<li>
Partner with internal teams to streamline processes and remove friction from the customer journey
</li>
</ul>
What You’ll Bring
<ul>
<li>
Bachelor’s degree or equivalent experience
</li>
<li>
3+ years of experience in a customer service leadership role
</li>
<li>
Proven ability to lead teams in a fast-paced, high-volume environment
</li>
<li>
Strong communication, conflict resolution, and decision-making skills
</li>
<li>
Proficiency in CRM/ERP systems and Microsoft Office Suite
</li>
<li>
A passion for service excellence and continuous improvement
</li>
</ul>
Why This Role Matters As the Customer Service Manager, you’ll be the support between our customers and our operations. Your leadership will directly impact customer loyalty, team morale, and Cary’s reputation for delivering exceptional service.
Perks &amp; Benefits
<ul>
<li>
Medical, Dental, Vision Insurance
</li>
<li>
Life and Supplemental Insurance
</li>
<li>
Short Term Incentive Plan (STIP)
</li>
<li>
401K + Profit Sharing
</li>
<li>
Health Reimbursement Account (HRA)
</li>
<li>
Cafeteria Plan
</li>
<li>
Childcare Reimbursement Program
</li>
<li>
9/80 Scheduling Option &amp; Flex Fridays (after 1 year)
</li>
<li>
Seasonal company events, yoga, and more
</li>
</ul>
About The Cary Company
<ul>
<li>
Founded in 1895
</li>
<li>
Over 240 employees across 7 locations nationwide
</li>
<li>
Specializes in rigid packaging and industrial filtration
</li>
<li>
Newly renovated headquarters in Addison, IL
</li>
<li>
Strengths-based approach to employee development
</li>
<li>
Privately owned and culture-driven
</li>
</ul>
Our Culture
<ul>
<li>
Autonomy, connectedness, and confidence in your role
</li>
<li>
Regular 1:1s instead of traditional performance reviews
</li>
<li>
Employee-led committees like Culture Committee and Cary Cares
</li>
<li>
Supportive, upbeat environment where curiosity and collaboration are encouraged
</li>
<li>
Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together
</li>
</ul>
Powered by JazzHR
gwnfI1I2Gt

327,991 Customer Service Manager Jobs