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Senior Software Engineer – Security (Foursquare Labs, Inc., New York, NY)
Build security tooling and automation using Infrastructure as Code and serverless frameworks. Develop alerting and threat detection capabilities in both corporate and production environments. Respond to security events, including isolating, mitigating, and investigating active threats. Directly contribute to Foursquare revenue by helping to close customers through direct conversations or via preparing sales staff with relevant security education and information. Provide technical expertise in all areas of cybersecurity, including AWS cloud security, architectural design, corporate security and asset management, email security, encryption and other cryptographic measures, authentication and authorization, anti-malware, intrusion detection and prevention, and human factors security. Work with infrastructure and feature engineering teams to identify and mitigate risks to the business. Conduct company-wide security advisories and implement measures following national and international security standards and best practices. Implement strategic security improvements as organizational and policy initiatives. Drive adoption of security processes for both engineering and non-engineering teams. Maintain a risk assessment and reduction program by engaging in periodic testing. Use strong communication skills (written and verbal) to maintain and cultivate strong relationships with Privacy and Legal departments to maintain compliance with contractual and regulatory requirements. Provide your expert opinion to leaders and executives in order to inform strategic decision making whenever security considerations are relevant. Advocate for the security culture of the organization, including collaborating with stakeholders across Infrastructure and Engineering teams. Mentor and cultivate the growth of engineers on the team and the wider organization and support their career paths at the company. Keep up to date with global cybersecurity threats and drive company initiatives to reduce risk based on the cyber threat landscape. Participate in on-call rotation duties. Position allows telecommuting from anywhere in the U.S. Salary: $160,805-270,000 per year.
MINIMUM REQUIREMENTS: Bachelor’s degree or U.S. equivalent in Computer Science, Computer Engineering, Information Technology, or a related field plus 4 years of professional experience as Software Developer, Software Engineer, or any occupation/position/job title involving security engineering or DevSecOps, with a focus on AWS and infrastructure security.
In lieu of a Bachelor's degree plus 4 years of experience, the employer will accept a Master's degree or U.S. equivalent in Computer Science, Computer Engineering, Information Technology, or related field, plus 2 years of professional experience as Software Developer, Software Engineer, or any occupation/position/job title involving security engineering or DevSecOps, with a focus on AWS and infrastructure security.
Must also have experience in the following: 2 years of professional experience implementing and ensuring compliance with industry best &nbsp;practices vulnerability management program and other enterprise-grade security controls, including regular triage of vulnerability reports, penetration testing findings, and vulnerability scanning results; 2 years of professional experience with Infrastructure as Code (Terraform); 2 years of professional experience with secure coding practices, ethical hacking, and threat modeling; 2 years of professional experience writing code in Python or JavaScript; 2 years of professional experience performing administration of AWS cloud services and performing AWS cloud infrastructure setup and configuration, automated testing and deployment; 2 years of professional experience proposing, designing, planning, and implementing strategic and tactical security improvements (including device management, identity and access management); 2 years of professional experience performing penetration testing and mitigation of real world attacks including DoS, XSS, CSRF, IDOR, dictionary attacks, and SQL injection; 2 years of professional experience monitoring email security (including DKIM, DMARC, and SPF, and phishing indicators).
CONTACT: Apply online at: <a href="https://foursquare.com/careers" target="_blank">https://foursquare.com/careers</a> or email resume to <a href="mailto:recruiting@foursquare.com" target="_blank">recruiting@foursquare.com</a> (specify ad code IVAP).&nbsp; &nbsp;

Senior Software Engineer - Security

Application Developer, IBM Corporation, Armonk, NY and various unanticipated client sites throughout US (Up to 60% telecommuting permitted): Construct the tools, methods and approaches for the client to create a sustainable and cost-effective digital capability and deliver against an initial set of Minimum Viable Products (MVPs). Implement Adobe Experience Manager solutions. Work with both internal and clients' teams on implementing Adobe Experience Manager (AEM). Develop Adobe Experience Manager (AEM) code assets. Perform unit and integration testing. Work in Agile projects. Serve as Subject Matter Expert in Adobe Experience Manager by providing technical information to the sales teams, clients, project managers and technical teams. Work with the client's business and technical community to obtain and understand business and technical requirements through interviews and workshops. Document the clients' requirements and perform fit/gap analysis to determine project customization and develop estimates. Create technical specifications. Develop project task plans and schedules based on the work required by the technical specifications. Develop and write technical assets based on the technical specifications. Provide technical direction and participate and lead the design discussions. Lead global technical resources by providing technical leadership, design information and program walk throughs. Assist the infrastructure and hosting team to implement the solution on the physical operational model for the production deployment. Perform trouble shooting and defect resolution and remediation on the solution created. Utilize: AEM (Adobe Experience Manager), OSGI (Open Service Gateway Initiative), Apache, Java, RESTful web Services, Java Content Repository (JCR). Required: Bachelor's degree or equivalent in Computer Science, Engineering, or related and two (2) years of experience as a Developer or related. Two (2) years of experience must include utilizing AEM (Adobe Experience Manager), OSGI (Open Service Gateway Initiative), Apache, Java, RESTful web Services, Java Content Repository (JCR). $178644 to $211400 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference H252 in the subject line.

Application Developer

<h3>Job Description</h3>
Job Description
Resource Innovations is seeking a Customer Service Manager to join our growing team. As a Customer Service Manager with Resource Innovations, you will lead the delivery functions of our Client Service Group which includes leading team to achieve optimal application processing, exceptional customer service (inbound and outbound), incentive fulfillment, and department technologies. The Customer Service Manager will play a highly visible role both internally and externally and will manage multiple programs in a rapidly changing environment and deliver on all KPIs. This position requires excellent communication, planning, and people management skills.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties and Responsibilities
<ul>
<li>Responsible for tracking and problem-solving overall program deliverables, schedules and milestones for rebate fulfillment and customer service delivery programs across multiple utilities.</li>
<li>Ensures all processing queues meet 1 day processing expectation.</li>
<li>Ensures all customer service queues meet 95% service level expectations.</li>
<li>Coordinates overall processing between intake of applications, processing, batching, incentive-fulfillment, and fulfillment follow-up.</li>
<li>Serves as the client facing point of contact for assigned programs and during major performance remediations, including strategy and resolution of remediation steps.</li>
<li>Identifies and implements process improvements.</li>
<li>Leads problem resolution activities, including working with colleagues and across teams.</li>
<li>Analyzes and identifies required staffing and attrition impacts to ensure that all department KPIs are met and within established budgets.</li>
<li>Nurtures and strengthens the culture within the Client Services team, including recognition, accountability, and development programs.</li>
<li>Ensures technologies enhance and improve overall service offerings.</li>
<li>Partners with Account Management, Reporting, Recruiting, Training and Continuous Improvement teams.</li>
<li>Supports and develops Project Analysts through leadership training, performance management, professional development.</li>
<li>Other duties as assigned.</li>
</ul>
Requirements
<ul>
<li>4+ years supervisors experience (can include management of direct reports, team goals, group delivery)</li>
<li>3+ years Project/Program management experience.</li>
<li>2+ years experience implementing/planning technology solutions to achieve efficiency within an organization.</li>
<li>2+ years direct interface with clients (can be in a business development, program implementation or account management setting.</li>
<li>Intermediate to Advanced Microsoft Excel skills (pivot tables, LookUps, Index/Match, Charts/Graphs).</li>
<li>2+ years experience with call center technologies (IVR, call routing, call tracking, WFO).</li>
<li>2+ years experience with processing/fulfillment technologies (Oracle, iEnergy or equivalent).</li>
<li>Proven experience establishing large scale culture initiatives.</li>
<li>Proven experience establishing large scale performance measurements that translate to expansion of services with existing clients or the acquisition of new clients.</li>
<li>Interest in sustainability and passionate about making a meaningful impact on the environment.</li>
</ul>
Benefits
About Resource Innovations
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
Compensation &amp; Benefits
Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $XX,XXX - $XX,XXX. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. 
We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. 
Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Customer Service Manager

<h3>Job Description</h3>
Job Description
Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company’s continuous fast growth. This role will provide leadership and direction to the Customer Service team to ensure that an excellent standard of service is provided and maintained.
Job Duties:
<ul>
<li>Maintain an expert understanding of Sunny products and operations to better understand the needs of the customer and the needs of the company.</li>
<li>Plans, coordinates, and assists with the daily workflow to achieve maximum productivity</li>
<li>Oversee a team of customer service teams and ensure they are providing an exceptional customer experience.</li>
<li>Ensure customer part orders are shipped, accurately, in timely manner.</li>
<li>Monitor and oversee the Customer Service Team processes and quality.</li>
<li>Builds relevant solutions and product enablement support.</li>
<li>Review emails, chat, and phone call communications ensuring that company policies and ideals are upheld</li>
<li>Resolve complex, escalated customer problems or disputes in a professional manner.</li>
<li>Coach and support team members to help them meet departmental goals.</li>
<li>Keep records and documentation of customers' interactions for training purposes.</li>
<li>Create monthly departmental reports to determine whether KPIs are being met and where there is room for improvement.</li>
<li>Constantly provide customer feedback to internal cross-functional teams to improve product and customer experience.</li>
<li>Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service representatives.</li>
<li>Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements</li>
<li>Improve customer service procedures, policies, and standards for the customer support department.</li>
<li>Review processes, propose efficiency improvements, and implement process improvements</li>
</ul>
Requirements:
<ul>
<li>Bachelor's degree required</li>
<li>5+ years prior experience in customer-facing roles.</li>
<li>Proven experience in a leadership role is required.</li>
<li>Effective verbal and written communication skills and excellent phone etiquette and elevated speech</li>
<li>Must demonstrate strong analytical thinking skills.</li>
<li>Should possess strong problem-solving skills and the ability to make sound judgment calls.</li>
<li>Superior organizational and time management skills.</li>
<li>Knowledge of customer service programs and databases, or the ability to learn new software quickly.</li>
</ul>
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ptwPCZblWr

<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced Customer Service Manager to oversee daily branch operations, drive sales growth, and lead a team in delivering exceptional customer service. In this role, you will ensure operational efficiency, compliance with regulations, and the promotion of a service-oriented culture through effective coaching and staff development. This is a Contract-to-Permanent position based in Stockton, California. Responsibilities: • Manage the daily operations of the branch, including teller activities, vault balancing, and customer service functions. • Drive sales and revenue growth by promoting and selling a variety of bank products and services. • Ensure compliance with regulatory requirements and maintain operational soundness within the branch. • Supervise, coach, and develop branch staff to meet service expectations, policies, and procedures. • Conduct regular one-on-one meetings and team discussions to set goals and address operational issues. • Oversee hiring, training, and retention efforts to build a skilled and motivated team. • Maintain staff schedules to ensure adequate coverage and efficient workflow. • Address customer concerns by providing timely resolutions and maintaining high levels of confidentiality. • Participate in community engagement and establish strong public relations with customers and local organizations. • Perform audits and pre-audits to identify risks and ensure adherence to compliance procedures.• Minimum of 3 years of experience in a customer service or management role, preferably within the banking industry. • Strong knowledge of deposit, consumer, and business banking products and services. • Proven ability to lead teams and foster a high-morale work environment. • Exceptional interpersonal and communication skills with a focus on customer satisfaction. • Proficiency in using computer systems and technology relevant to banking operations. • Certified Notary Commission and Medallion Certification are preferred. • Ability to maintain confidentiality and handle sensitive situations professionally. • Familiarity with regulatory compliance and operational risk management practices.

<h3>Job Description</h3>
Job Title: Customer Service Manager
Department: Customer Service / Sales
Reports To: General Manager
Location: Promat USA – Maryville, TN, on-site initially, hybrid flexibility in the future
FLSA Status: Full-time, Exempt, Salary
 
What’s in it for you?
--Competitive salary with annual salary review and bonus.
-FULLY paid top tier medical, dental, &amp; vision benefits for you and your family.
-Outstanding paid time off policy.
-Flexible work arrangement 
-Student Loan Assistance, up to $5,000 annually as eligible.
-Learning and Development Opportunities including Tuition Reimbursement.
-Highly engaged culture, stable workforce, within a strong, growing global company
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
At Etex, we seek to make a meaningful impact on the lives of our customers and our communities. Are you looking for a company where you can learn, grow and lead? Join us as a Customer Service Manager where you can work on site and remote from the Maryville, Tennessee area. 
 
The mission of the role is to serve as both a player and coach: directly supporting customers while also leading and developing the Customer Service team. This role is central to Promat’s growth strategy, ensuring customers receive exceptional support while driving improvements in efficiency, best practices, and systems that scale with the business. The Manager partners cross-functionally with Sales, Operations, Finance, and Manufacturing to build a customer-centric culture, improve service quality, and deliver on growth and efficiency goals.
 
What you’ll do… 
 
Customer Engagement (Player):
<ul>
<li>Serve as direct point of contact for key customers, handling escalated inquiries and ensuring resolution of issues.</li>
<li>Support day-to-day order management, quotes, and customer communications when needed to meet service levels.</li>
<li>Partner with Sales to understand customer needs and anticipate opportunities for value-added support.</li>
</ul>
 
Team Leadership (Coach):
<ul>
<li>Lead, coach, and develop a team of Customer Service Representatives to deliver a superior customer experience.</li>
<li>Set and manage Key Performance Indicators (KPIs) for service, accuracy, responsiveness, and efficiency.</li>
<li>Foster a culture of accountability, collaboration, and continuous improvement within the team.</li>
<li>Conduct regular team meetings to align goals, share best practices, and build engagement.</li>
</ul>
 
Process &amp; Efficiency Improvement:
<ul>
<li>Drive adoption of best practices, standard operating procedures, and ISO standards to ensure consistency and efficiency.</li>
<li>Identify and implement workflow improvements, automation opportunities, and system enhancements (CRM, ERP, order management).</li>
<li>Partner with Operations and Finance to improve order accuracy, reduce errors, and streamline handoffs.</li>
</ul>
 
Growth Enablement:
<ul>
<li>Develop customer service strategies that scale with Promat’s growth, aligning with the company’s goal of significant sales expansion.</li>
<li>Collaborate with Sales and Marketing to support new product launches, customer onboarding, and proactive service initiatives.</li>
<li>Track and report progress against KPIs and customer feedback, using data to guide improvements.</li>
<li>Contribute to forecasting and planning by providing customer service insights.</li>
</ul>
 
What you’ll bring…
 
Required:
<ul>
<li>Bachelor’s Degree in Business, Operations, or related field (Associate’s Degree with significant experience will be considered).</li>
<li>5+ years of progressive customer service or inside sales experience, including 2+ years in a supervisory or managerial role.</li>
<li>Proven ability to balance direct customer engagement with team leadership responsibilities.</li>
<li>Strong analytical and problem-solving skills; able to translate customer and process data into action.</li>
<li>Excellent communication, negotiation, and conflict resolution skills.</li>
</ul>
<ul>
<li>
 
Preferred:
<ul>
<li>Experience in a manufacturing or industrial products environment.</li>
<li>SAP experience strongly preferred, SD module specifically. </li>
<li>Prior experience implementing efficiency improvements, process automation, or customer service systems.</li>
<li>Familiarity with CRM and ERP platforms (Salesforce, SAP, or similar).</li>
<li>Bilingual Spanish</li>
<li>Ability to travel occasionally (&lt;10%).</li>
</ul>
 
Competencies:
<ul>
<li>Customer Focus</li>
<li>Builds Effective Teams</li>
<li>Drives Results</li>
<li>Develops Talent</li>
<li>Communicates Effectively</li>
<li>Continuous Improvement Mindset</li>
<li>Strategic Thinking</li>
<li>Leadership Presence</li>
</ul>
 
Relationships:
<ul>
<li>Works closely with Sales, Marketing, Finance, Manufacturing, and Logistics teams.</li>
</ul>
 
Why join us?
<ul>
<li>We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!</li>
<li>Our culture – we connect &amp; care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.</li>
<li>Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions</li>
<li>We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination</li>
<li>Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).</li>
</ul>
</li>
</ul>

<h3>Job Description</h3>
Job Description
JARS Cannabis
<a href="http://www.shopjars.com" target="_blank">www.shopjars.com</a> Ready to elevate your career path to a new all-time high?
JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.
Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.
Does this spark your interest? If so, we'd love to hear from you!
What we are looking for:
The Customer Service Manager (CSM) at JARS Cannabis leads with empathy, precision, and grit. This role is responsible for overseeing all day-to-day customer support functions across delivery, pickup, in-store, curbside, and digital channels. As a cross-functional leader, the CSM ensures operational excellence, regulatory compliance, customer satisfaction, and team development in alignment with the values and vision outlined in the JARS Leadership code.
KEY RESPONSIBILITIES
Leadership &amp; Team Development
<ul>
<li>Lead, mentor, and develop a remote team of Customer Service Associates and Leads to meet KPIs and service standards.</li>
<li>Facilitate structured coaching sessions using the SBI (Situation, Behavior, Impact) model and maintain an ongoing culture of feedback and recognition.</li>
<li>Foster accountability through regular performance reviews, daily queue management, and real-time troubleshooting using Genesys PureCloud.</li>
</ul>
Operational Management &amp; Escalation Oversight
<ul>
<li>Own the resolution of complex customer escalations with empathy and compliance, including product complaints, delivery disputes, returns, credits, and loyalty discrepancies.</li>
<li>Ensure consistent adherence to SOPs across all workflows, including OTP ordering, fulfillment coordination, ID verification, returns, credits, and state-specific regulations (MI/CO).</li>
<li>Serve as escalation point for issues outside rep authority-credit approvals over $10, repeated service failures, regulatory concerns, and high-risk customer interactions.</li>
</ul>
Systems, Tools &amp; Compliance
<ul>
<li>Ensure mastery and accountability across all customer service platforms: Genesys PureCloud, Dutchie POS, Alpine IQ, and internal chat tools.</li>
<li>Monitor and maintain compliance with state-specific regulations including allotment limits, ID requirements, and delivery restrictions.</li>
<li>Uphold documentation standards in journals, drop-down notes, and audit logs to ensure transparency and interdepartmental continuity.</li>
</ul>
Performance, Reporting &amp; CX Analytics
<ul>
<li>Analyze call metrics, wrap-up codes, customer feedback, and operational KPIs to identify trends, process gaps, or coaching needs.</li>
<li>Deliver weekly reports on service level adherence, call resolution timelines, customer sentiment, and training outcomes.</li>
<li>Create and maintain feedback loops with Ecommerce Ops, Dispatch, Retail, and Training teams to ensure consistent service delivery.</li>
</ul>
Training &amp; Process Improvement
<ul>
<li>Design and deliver training modules, knowledge refreshers, and onboarding programs for customer service associates and leads.</li>
<li>Partner with Ops leadership to pilot new service enhancements, workflows, and digital tools to improve customer and team experience.</li>
<li>Drive system-level improvements through root-cause analysis and structured problem-solving frameworks.</li>
</ul>
Brand Voice &amp; Culture
<ul>
<li>Uphold and model JARS' tone: inclusive, daring, playful, nimble, gritty-even under pressure.</li>
<li>Coach reps on tone calibration, emotional intelligence, and escalation language using approved scripts and tone guides.</li>
<li>Reinforce brand trust across all archetypes (Closet Consumer, High-End Shopper, Budget Dabber, etc.) through tailored service interactions.</li>
</ul>
 
REQUIRED QUALIFICATIONS
<ul>
<li>3-5 years in a customer service leadership role, ideally in a regulated or high-compliance industry (cannabis, alcohol, fintech, healthcare).</li>
<li>Proven success managing remote teams in a fast-paced, omnichannel environment.</li>
<li>Expert knowledge of customer service systems (Genesys, Zendesk, or similar), POS (Dutchie preferred), and loyalty tools (Alpine IQ).</li>
<li>Strong understanding of Michigan and Colorado cannabis compliance regulations.</li>
<li>Demonstrated success in coaching, training, and performance management.</li>
<li>Exceptional written and verbal communication skills.</li>
<li>High emotional intelligence and sound judgment under pressure.</li>
</ul>

<h3>Job Description</h3>
Job Description
At Spring Footwear, we’ve been redefining comfort and style since 1991. With a passion for innovation, quality, and exceptional service, we’ve built a trusted reputation among consumers and partners alike. We’re hiring a Customer Service Manager who shares our passion and drive to lead our multi-channel customer experience to new heights.
Our mission is simple: To develop successful partnerships by creating and delivering the best quality, value, product, and service—every day!
As our Multi-Channel Customer Service Manager (Direct-to-Consumer &amp; Wholesale), you’ll lead a team of professionals focused on delivering top-tier service across phone, email, chat, and other platforms. Your leadership will directly impact key customer satisfaction metrics and contribute to Spring Footwear’s continued growth and customer loyalty. 
What You’ll Do
<ul>
<li>Lead Customer Service Operations: Oversee recruitment, training, coaching, and day-to-day performance across the contact center. Maintain efficient workflows and staffing levels. </li>
</ul>
<ul>
<li>Drive Strategy &amp; Innovation: Define and execute strategies that improve service quality, team performance, and operational scalability. </li>
</ul>
<ul>
<li>Coach &amp; Develop Leaders: Mentor Managers and Supervisors to foster strong teams and ensure exceptional service delivery. </li>
</ul>
<ul>
<li>Champion Process Improvements: Identify and implement improvements to boost efficiency, reduce response times, and enhance customer satisfaction. </li>
</ul>
<ul>
<li>Monitor Performance &amp; Metrics: Track KPIs such as CSAT, FCR, SLA, and use data to drive results and accountability across the team. </li>
</ul>
<ul>
<li>Collaborate Across Departments: Align customer service goals with company-wide initiatives, working closely with Sales, Marketing, and Operations. </li>
</ul>
What You Bring
<ul>
<li>5+ years of experience managing a multi-channel contact center (phone, email, chat, etc.). </li>
<li>Proven leadership skills with experience coaching managers and frontline teams. </li>
<li>Deep knowledge of contact center KPIs and workflow optimization. </li>
<li>Strong analytical and problem-solving skills with a data-driven approach. </li>
<li>Exceptional verbal and written communication. </li>
<li>Experience with CRM and service tools (e.g., Zendesk, Salesforce) is a plus. </li>
<li>Sales leadership experience is a bonus. </li>
<li>Passion for delivering outstanding customer experiences and building high-performing teams. </li>
</ul>
Why Join Spring Footwear?
<ul>
<li>Competitive Compensation &amp; Benefits Including salary, health insurance, paid time off, profit sharing, and company-paid holidays. </li>
<li>Professional Growth Opportunities: Join a fast-growing company that supports your development and advancement. </li>
<li>Collaborative Work Culture: Work with a passionate team dedicated to excellence and customer satisfaction. </li>
<li>Onsite Engagement: Enjoy an energizing, in-person environment that fosters collaboration, leadership, and direct impact. </li>
</ul>
Ready to Lead with Impact?
If you're a customer-obsessed leader ready to build a high-performing team and take ownership of a growing department, we want to hear from you. 
Apply today and become part of a company where your leadership makes a difference—every single day.

<h3>Job Description</h3>
Job Description
Customer Service Manager
<ul>
<li>Customer Service Manager</li>
<li>Riverside, CA</li>
<li>$100,000 to $115,000 + bonus + corporate benefits </li>
</ul>
A thriving Consumer Goods and Logistics business is looking to hire a new Customer Service Manager at 1 of its key North American flagship 1.5M+ sq ft Distribution Centers to lead a team of 8-9 Customer Service Reps for their B2B customers. This position will play a key role in overseeing the planning, organization, and prioritization of monthly, weekly, and daily workload by aligning forecasted volume projections with labor capacity and utilization requirements across the business at their DC. The position demands a deep understanding of projected workload volume, labor forecasting and resource allocation to ensure efficient operations and productivity.
Key Responsibilities:
<ul>
<li>Lead initiatives to drive continuous improvement in productivity and efficiency, leveraging innovative solutions and best practices to optimize the overall performance of our distribution center for the benefit of customers</li>
<li>Serve as a crucial liaison between operations teams and upper management enabling informed decision-making and strategic planning to drive company objectives &amp; satisfy customers</li>
<li>Analyze and forecast workload volume based on historical data, seasonal trends, and daily/weekly business projections.</li>
<li>Collaborate with Operations and HR Management teams to determine optimal labor resources required to support the navigation workload.</li>
<li>Analyze labor productivity and identify opportunities for continuous improvement</li>
<li>Develop and implement strategies to improve labor efficiency and productivity.</li>
<li>Collaborate with cross-functional partners in Industrial Engineering and IT Systems teams to gather data insights to inform strategic workload planning, especially regarding optimal utilization of automated systems.</li>
<li>Continuously evaluate and optimize planning and scheduling processes.</li>
<li>Identify opportunities for optimizing automation utilization and process improvement.</li>
</ul>
The successful candidate will ideally have:
<ul>
<li>5+yrs experience in B2B Customer Service</li>
<li>Bachelor's degree (ideally in an analytical subject)</li>
<li>Extensive track record of delivering successful Continuous Improvement initiatives</li>
<li>Significant Accomplishments in People, Process, and Cost Savings</li>
<li>Experience making data-driven decisions to maximize profitability</li>
</ul>
Company DescriptionDSJ Global is a revolutionary search firm, specializing in the bespoke delivery of executive search solutions to clients. Working across a number of niche industries and sectors across the US, UK, and Europe. With offices in New York, Charlotte, Boston, Chicago, Dallas, San Francisco, London, Zurich, Berlin, Hong Kong and Singapore, DSJ Global operates on an international scale providing bespoke search packages which are unrivaled in the widespread recruitment market. Our aim is simple, to provide executive search level services which are flexible and tailored to the individual requirement of each client, on an unrivaled cost structure. We currently specialize in the areas of Procurement, Supply Chain, Logistics, OPEX, Finance and Human Resources. We believe that every client should receive the benefit and accuracy of a search approach, whilst being able to dictate how, when and where it occurs, all on a fee structure to suit. Our revolutionary approach allows us to structure each assignment according to the requirements, time scales and budget available. We believe that for too long executive search firms have been too rigid in their approach and have been able to dictate how the search is conducted, leaving the client relatively powerless on the outcome. Our service allows our clients to have increased control, direction and interaction in the search conducted on their behalf and has resulted in successful, on going relationships as search firm of choice with an ever expanding client group. 
<h3>Company Description</h3>
DSJ Global is a revolutionary search firm, specializing in the bespoke delivery of executive search solutions to clients.\r\nWorking across a number of niche industries and sectors across the US, UK, and Europe.\r\nWith offices in New York, Charlotte, Boston, Chicago, Dallas, San Francisco, London, Zurich, Berlin, Hong Kong and Singapore, DSJ Global operates on an international scale providing bespoke search packages which are unrivaled in the widespread recruitment market. Our aim is simple, to provide executive search level services which are flexible and tailored to the individual requirement of each client, on an unrivaled cost structure. We currently specialize in the areas of Procurement, Supply Chain, Logistics, OPEX, Finance and Human Resources.\r\n\r\nWe believe that every client should receive the benefit and accuracy of a search approach, whilst being able to dictate how, when and where it occurs, all on a fee structure to suit. Our revolutionary approach allows us to structure each assignment according to the requirements, time scales and budget available. We believe that for too long executive search firms have been too rigid in their approach and have been able to dictate how the search is conducted, leaving the client relatively powerless on the outcome.\r\n\r\nOur service allows our clients to have increased control, direction and interaction in the search conducted on their behalf and has resulted in successful, on going relationships as search firm of choice with an ever expanding client group.

<h3>Job Description</h3>
Job Description
If interested: email your resume to rdegraw @astoncarter.com (no space between the "w" and "@")
Description
In this role, success is driven by a combination of strong client relationship management, proactive business development, and effective consultant placement. Consistently high sales activity and outreach have enabled the opening and nurturing of new accounts, while a focus on quality and process improvement has supported positive fill ratios and consultant growth. Key attributes such as communication, resilience, collaboration, and accountability have been instrumental in building trust with clients and delivering results. With several years of experience in client-facing, sales, and recruiting roles, you have demonstrated the ability to leverage data, provide strategic insights, and foster team development, positioning yourself as a valuable partner and leader in your field. Optional skills such as CRM proficiency, compliance knowledge, and advanced analytics further enhance your effectiveness and adaptability in a dynamic environment.
Skills
Customer service, customer service management, sales and finance, ERP, sales, financial management, Data entry
Top Skills Details
Customer service,customer service management,sales and finance,ERP
Additional Skills &amp; Qualifications
Additional Skills &amp; Qualifications
Optional skills such as CRM system proficiency (e.g., Salesforce, Bullhorn), advanced Excel/data visualization, and industry-specific compliance knowledge can be applied to streamline workflow, enhance reporting accuracy, and ensure regulatory adherence. Presentation and negotiation skills support effective client pitches and candidate closing, while project management experience enables efficient handling of multiple accounts and initiatives.
Required education may include a bachelor’s degree in business, communications, or a related field. Certifications in recruiting (e.g., AIRS, LinkedIn Certified Professional–Recruiter) or project management (e.g., PMP, CAPM) are valued but not mandatory. For these optional skills, 1–3 years of relevant experience is preferred.
Key attributes of success include adaptability to changing client needs, strong organizational skills, and a continuous improvement mindset. The ability to quickly learn new systems and processes, collaborate across teams, and maintain high ethical standards is essential.
Desired/Nice to Have Skills:
Experience with HRIS/payroll platforms
Familiarity with compliance standards (e.g., FLSA, EEO)
Data-driven decision-making
Experience supporting process automation or system upgrades
Multilingual communication skills
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $116000.00 - $174000.00/yr.
ITT Employee Value Proposition ITT’s employee value proposition centers on providing a supportive, inclusive, and high-performance culture where employees are empowered to thrive personally and professionally. ITT offers:
A sense of community and belonging—employees are valued for their contributions and encouraged to reach their full potential. Opportunities for growth and development—training, professional advancement, and recognition of achievements. A culture of service leadership, integrity, and innovation—employees are expected to put others first, act with integrity, embrace change, and drive positive impact. Wellness and work-life balance—programs and benefits that support physical, emotional, and financial well-being. Recognition and appreciation—celebrating milestones and achievements, fostering pride in work and company mission.
ITT’s EVP is designed to attract, motivate, and retain top talent by offering a total rewards package and a workplace where employees feel engaged, supported, and empowered to make a difference.
Workplace Type
This is a fully onsite position in Valencia,CA.
Application Deadline
This position is anticipated to close on Oct 22, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:astoncarteraccommodation@astoncarter.com" target="_blank">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

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