field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Summary: The Technical Customer Service Representative, reporting directly to the Customer Service Manager, is directly responsible for providing technical support to distribution customers.
 
Essential Duties and Responsibilities:
 
• Answer Service Office phone calls 
• Prepare work-orders for warranty processing to include reports, pictures, claim stories. 
• Communicating with customers on repairs status and related business
• Prioritize, respond to and flag incoming phone calls and e-mail messages.
• Recommend, configure and quote products.
• Provide technical support to customers, territory managers, application engineers.
• Support outside sales personnel.
• Interact with suppliers, vendors, engineering, sales and service departments.
• Communicate with the manager on all issues that affect sales and profits.
• Maintain professional and technical knowledge by attending educational workshops and vendor training.
• Promote teamwork and communication within organization.
• Other duties as assigned.
 
Education/Skills/Experience
Required:
• High School diploma or equivalent.
• 2+ years of customer service experience (call center or professional office environment).
• Strong attention to detail and high standards of work quality.
• Excellent communication skills, multi-tasking and problem-solving ability.
• Excellent interpersonal skills; professional and outgoing personality.
• Strong computer knowledge: MS Office
• Strong organizational skills
 
Preferred:
• Associate’s degree.
• Previous mechanical experience
• Pump, industrial hose, or filter experience.
• Customer service experience in the industrial equipment industry.
• P21 (Prophet/Epicor), and/or equivalent ERP system usage.
• Willingness to take on new challenges and seek opportunities to improve business operations. 
 
Physical Requirements:
• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as undue hardship is not imposed.
Anderson Process is an Equal Opportunity Employer

Technical Customer Service Representative

<h3>Job Description</h3>
Job Description
SUMMARY 
Arcticom, a company within the BSNCfamily, is currently seeking a qualified Technical Writer MLS2 for Remote role. Technical writer will be supporting the testing of systems and applications that will support the end to end testing. The candidate must have experience in designing, developing and maintaining technical documentation, as well as delivery of on-the-job training as necessary. The candidate will be responsible developing documentation and specifications for software systems, procedures and training materials, facilitating training for system users, and providing on-the-job training. 
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. 
Documentation of the Development Lifecycle 
Analysis
Design
Development
Implementation
Evaluation
Maintenance
Structured software development methodologies (waterfall and agile)
Document Development Life Cycle (DDLC) 
Software Development Life Cycle (SDLC) (waterfall and agile)
Designing and developing technical documentation for software and non-software systems 
Building interactive eLearning courses and storylines
Using eLearning software and authoring tools (e.g., Adobe Captivate, Advanced PowerPoint, Articulate, etc.) 
Multi-media
Defining objectives and curriculum outlines
Developing technical documentation for technical writing for technical and non-technical users.
Reviewing pertinent documentation (e.g., user stories, requirements, specifications, etc.) concerning the subject and topics to be documented
Analyzing documented requirements, developing supporting documentation and eliciting feedback from the subject matter experts, and the target audience from which the documentation is written (Developing specifications)
Analyzing and interpreting specifications from which technical documentation will be written
Developing technical procedures to support operational processing activities.
Create or modify plans and procedures to create technical documentation, taking into consideration the requirements, intended use of the system, facility constraints and equipment, and need to involve system users.
Developing and modifying procedural manuals.
Developing training materials and reference guides.

QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Required (Minimum Necessary) Qualifications 
•Excellent written and verbal communication skills
•Proficiency in MS product to include, but not limited to, MS Office, MS Project, and MS Visio
•Strong attention to detail
•Ability to organize and facilitate planning and demonstrations
•Ability to track, manage, and ensure project tasks are completed in a timely manner
•Able to write in explanatory and procedural styles for multiple audiences
•Skilled at prioritization and multi-tasking
Knowledge, Skills, Abilities, and Other Characteristics 
•Author, Plan, develop, organize, write, and edit complex IT network survey, migration, design and implementation procedures, plans, and manuals
•Research, develop and document technical design specifications and test scripts
•Produce electronic documentation in addition to hard copy
•Maintain a comprehensive library of technical terminology and documentation
•Analyze documents to maintain continuity of style of content
•Manage updates and revisions to technical literature
•Maintain schedules of multiple deployed networking teams
•Manage suspense system for all deliverables and ancillary documentation needs
•Interview and collaborate with stakeholders to capture, develop, and write technical documentation, migration/integration/implementation plans, flowcharts, processes, technical orders, SOPs, and more ensuring accuracy, readability, and ease of use
•Develop and write standardized technical tactic, techniques, and procedures
•Establish standards and document review checklists
•Understanding of project task-linked dependencies
NECESSARY PHYSICAL REQUIREMENTS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS 
· This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions. 
WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. 
The job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily in a modern office setting. Occasional travel may be required.
SUPERVISORY RESPONSIBILITIES 
· No supervisory responsibilities.
ADDITIONAL QUALIFYING FACTORS 
As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain the appropriate clearance levels required and be able to obtain access to military installations. 
Shareholder Preference
BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Technical Writer MLS2

<h3>Job Description</h3>
Job DescriptionSalary: $15.85 - $21.88 
Reports To:Customer Support Manager Status:Hourly/Non-Exempt
Hours:M-Th 8:00 5:00 pm; Fri 8:00 4:00 pm (40 hours per week) Supervisory Role:None
Position Pay Range:$15.85 - $21.88
Benefits include:Medical, Dental, Vision, 401k with 5% company match, Paid Hours Off accrual of 3 weeks the first year starts immediately, 7 Paid Holidays, FSA, Group Discounts, Life &amp; LTD, EAP
Position Will Remain Open Until Filled
 
 
We dont fill positions, we hire individuals
 
Our culture is important and ensuring we have the right staff is critical. We encourage employee growth, provide learning opportunities, and often promote from within. Are you dependable, empathetic, and have an excellent work ethic? If so, you might be a good fit for us!
 
About Healthcare Management
Healthcare Management (HCM) was formed in 1992 by a group of rural hospitals and healthcare organizations. This innovative and collaborative group of providers sought to take control of their bad debt collections and improve how accounts were collected in their communities. Their first step was to purchase A-1 Collection Agency and subsequently formed AR Services in 2001 to provide extended business office services. Today HCM is owned and governed by 20 rural hospitals and healthcare organizations in Colorado and Utah and provides services to over 150 clients.
 
Position Summary
Customer Support is responsible for engaging with customers and clients on behalf of AR Services and A-1 Collection Agency. This position supports clients by processing new business and resolving discrepancies / answering questions. This position also assists other internal departments with client and account related questions. The responsibilities encompass any client that utilize our services.
 
Essential Responsibilities:
<ul>
<li>Process all new placements in ARS and A-1 systems. Notify clients of issues with accounts on new placements.</li>
<li>PBX phone operator, distribute voicemails to proper department within HCM</li>
<li>Assists walk in consumers with payments.</li>
<li>Open and close office.</li>
<li>Extract process to roll accounts from ARS to A-1.</li>
<li>ARS and A-1 mail returns.</li>
<li>Daily/Weekly Client return and comment files.</li>
<li>Flip agencies in client systems.</li>
</ul>
<ul>
<li>Receives and processes client requests by email or client line and follows up and ensures requests are completed to client satisfaction in a timely manner.</li>
<li>Responds to internal requests for client source information using a variety of software applications and electronic health information systems.</li>
<li>Assists in administrative functions as needed.</li>
<li>Collaborates and coordinates with other departments within WHA &amp; HCM to ensure delivery of phenomenal programs and services to members.</li>
</ul>
 
Knowledge, Skills and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education/Experience
Associates degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent of education and experience.
 
Computer Skills
To perform this job successfully, and individual should have knowledge of word processing software; spreadsheet software; internet software; client health information systems; Account/collection systems and contact management systems.
 
Language Ability
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.
 
Math Ability
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
 
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
 
<ul>
<li>Analytical - Collects and researches data.</li>
<li>Attendance/Punctuality - Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.</li>
<li>Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; soliciting customer feedback to improve services; Responds to requests for service and assistance; Meets commitments.</li>
<li>Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.</li>
<li>Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds to requests for services and assistance; Meets commitments.</li>
<li>Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.</li>
<li>Problem Solving - Identifies and resolves problems in a timely manner; Works well in a group problem solving situations; Uses reason even when dealing with emotional topics.</li>
<li>Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.</li>
<li>Teamwork - Balances team and individual responsibilities; Puts success of team above own interests.</li>
<li>Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.</li>
</ul>

Customer Support Representative

<h3>Job Description</h3>
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in Morrow, GA in our world-class contact center. You will be responsible for providing exceptional customer service and support to our client's subscribers. These subscribers are part of a dedicated network for public safety agencies, and your role will involve assisting emergency service personnel, law enforcement agencies, and other public safety organizations. Your primary objective will be to address inquiries, troubleshoot technical issues, and ensure customer satisfaction. What You'll Be Doing 
<ul>
<li>Customer Support: Respond to incoming calls regarding inquiries from subscribers, addressing their questions, concerns, and technical issues in a timely and professional manner.</li>
<li>Troubleshooting: Diagnose and resolve technical problems related to subscriber devices, services, and applications. Offer step-by-step guidance to customers to ensure effective resolution of their issues.</li>
<li>Account Management: Assist customers with account-related tasks such as activating new lines, updating account information, processing billing inquiries, and providing information on available plans and services.</li>
<li>Product Knowledge: Maintain a comprehensive understanding of our client's offerings, including devices, network capabilities, and features. Stay up to date with new products, services, and promotions to provide accurate and relevant information to customers.</li>
<li>Escalation and Collaboration: Escalate complex issues to higher-level support or relevant departments while ensuring proper documentation of customer interactions.</li>
<li>Quality Assurance: Adhere to established call center guidelines, quality standards, and service-level agreements (SLAs) to deliver excellent customer service. Strive to achieve individual and team performance metrics and KPIs.</li>
<li>Documentation and Reporting: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using designated software systems.</li>
</ul>
 Operating hours 
<ul>
<li>Monday-Sunday from 8am-11pm EST</li>
</ul>
***You must be available to work anytime during center operating hours including Saturdays, Sundays, and holidays *** Training 
<ul>
<li>Monday-Sunday from 8 am-11pm EST (Open availability needed. Training shift will be provided during interview and offer)</li>
<li>3 weeks of in-class paid training and 2 weeks on the phone paid training</li>
</ul>
*** You must be available to attend 100% of your training, no time can be missed *** What You Bring 
<ul>
<li>High school diploma or equivalent; further education or relevant certifications are a plus.</li>
<li>Prior experience in a customer service or call center environment is preferred.</li>
<li>Strong communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner.</li>
<li>Excellent problem-solving skills and the ability to remain calm and composed when handling challenging customer situations.</li>
<li>Familiarity with mobile devices, smartphones, and wireless networks is desirable.</li>
<li>Proficiency in using computer systems and software applications for data entry, documentation, and research.</li>
<li>Ability to multitask, manage time effectively, and work in a fast-paced environment.</li>
<li>Flexibility to work in shifts, including evenings, weekends, and holidays as required.</li>
</ul>
 What you will get 
<ul>
<li>Full Health Insurance (Medical, Dental, &amp; Vision)</li>
<li>Fun Work Environment</li>
<li>Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran</li>
<li>Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. **Restriction may apply</li>
<li>Referral for Life Program ™- The referee receives a residual bonus every pay period</li>
</ul>
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Inbound Customer Support Representative

<h3>Job Description</h3>
Job Description
300 Associate Group, a dynamic sales and customer acquisitions firm in Indianapolis, is looking for highly motivated individuals to join our team as Internet Sales Support Representatives. This Internet Sales Support Representative role is an exceptional entry-level opportunity for those ready to gain hands-on experience in the telecommunications industry, develop powerful technical support and sales enablement skills, and build a rewarding career by supporting the growth of essential internet services. As an Internet Sales Support Representative, you'll be on the front lines, providing crucial assistance to both our sales team and direct customers regarding internet services. Through comprehensive, hands-on training, you'll become an expert in various internet technologies, service plans, and common connectivity solutions. Your role will involve directly addressing inquiries, clarifying technical details, troubleshooting basic issues, and ensuring a seamless experience that empowers customers to choose and enjoy reliable internet service.
Key Responsibilities of the Internet Sales Support Representative
<ul>
<li>Serve as a primary direct contact for customers and businesses for inquiries specifically related to internet services</li>
<li>Provide essential pre-sales technical support and detailed product information directly to potential customers and post sales support in clarifying internet service specifics</li>
<li>Clarify internet service details, coverage availability, compatibility requirements, and benefits to ensure customers make informed decisions</li>
<li>Actively listen to customer concerns regarding internet connectivity or service, accurately diagnose basic issues, and deliver empathetic, solution-focused resolutions</li>
<li>Qualify leads for internet sales by assessing customer needs and technical feasibility</li>
<li>Collaborate directly with the sales team to ensure a smooth customer journey from initial interest to activated internet service</li>
<li>Process documentation related to internet service sign-ups, upgrades, or downgrades, ensuring accuracy and compliance</li>
<li>Proactively identify opportunities to support sales efforts through effective problem-solving, clear information sharing, and ensuring customer confidence in internet services.</li>
</ul>
Qualifications of the Internet Sales Support Representative
<ul>
<li>Relevant experience in direct customer service, technical support, retail, or other direct customer-facing roles where problem-solving was key.&nbsp;</li>
<li>Strong verbal communication and interpersonal skills with the ability to establish rapport and articulate information clearly</li>
<li>Proven active listening abilities and an empathetic approach to accurately assess and recommend solutions for customer needs related to internet services.</li>
<li>Demonstrated ability to problem-solve effectively&nbsp;</li>
<li>Maintains professionalism, patience, and composure in high-pressure or challenging situations&nbsp;</li>
<li>Exhibits a proactive, customer-first attitude with a strong focus on driving satisfaction and supporting sales success.</li>
</ul>

Internet Sales Support Representative

<h3>Job Description</h3>
Job DescriptionWho We Are At Netfor, we deliver exceptional customer care and technical support to businesses and technology users across the U.S., Canada, Mexico, and Europe. Founded in 1995, we serve tens of thousands of customers in over 6,000 locations through phone, email, chat, and social media. Join our team to make a difference in a fast-paced, supportive environment! Why Join Netfor? This entry-level role is your launchpad to a rewarding career in customer service and technical support. Here’s how we help you grow: &nbsp; Career Growth: Gain hands-on experience with diverse industries, platforms, and systems, with mentoring and training to build your career path. &nbsp; Variety &amp; Exposure: Work with over 100 applications across medical, retail, and B2B sectors. &nbsp; Advancement Opportunities:&nbsp;We promote from within! You may receive opportunities for advancement, promotions, and special client projects. &nbsp; Supportive Team: Collaborate with a great team in a process-driven environment. What You’ll Do As a Technical Help Desk Representative, you’ll provide friendly, professional support to customers via phone in our call center. You’ll follow our knowledge base articles to troubleshoot and resolve basic technical issues or escalate them to clients when needed. This is not a highly technical role—it’s about clear communication, reliability, and adhering to our proven processes. &nbsp; Key Responsibilities:&nbsp;&nbsp;
<ul>
<li>Answer inbound customer calls and provide timely, accurate assistance. &nbsp;</li>
<li>Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point-of-sale systems, hardware, software). &nbsp;</li>
<li>Follow step-by-step processes to guide customers or escalate issues to clients. &nbsp;</li>
<li>Document customer interactions clearly and professionally. &nbsp;</li>
<li>Deliver outstanding customer service to earn positive feedback.</li>
</ul>
 What We’re Looking For We’re seeking reliable, communicative candidates who thrive in a structured, process-driven role. No advanced technical expertise is required—we provide full training! &nbsp; Skills &amp; Qualifications:&nbsp;&nbsp;
<ul>
<li>Strong verbal and written communication skills. &nbsp;</li>
<li>Ability to type at least 35 words per minute. &nbsp;</li>
<li>Comfortable multitasking (talking, typing, and navigating systems). &nbsp;</li>
<li>Reliable, punctual, and professional under pressure. &nbsp;</li>
<li>Basic familiarity with Windows operating systems and Microsoft Office 365. &nbsp;</li>
<li>Experience troubleshooting Windows, printers, or networking is a plus, but not required. &nbsp;</li>
</ul>
Preferred: At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited. Personal Attributes:&nbsp;&nbsp;
<ul>
<li>Motivated and eager to learn. &nbsp;</li>
<li>Comfortable following processes without deviation. &nbsp;</li>
<li>Positive attitude and a team player.</li>
</ul>
Hours &amp; Location:&nbsp;&nbsp;
<ul>
<li>100% Remote (Work from Home). You must reside in a state where we are hiring (confirm on application, we will verify during onboarding should we move forward with you as a candidate). &nbsp;</li>
<li>Dedicated work space, free from distractions and background noise.&nbsp;</li>
<li>Hours: 32–40 hours/week, 1st or 2nd shift, 5 days/week (weekends required after training). &nbsp;</li>
<li>Training: 2–3 weeks, Monday–Friday, training is conducted on the 1st shift. &nbsp;</li>
<li>Netfor operates 24/7, so flexibility is key!</li>
</ul>
Computer Requirements:&nbsp;You must own a Windows desktop or laptop (Mac, Chromebooks, tablets, etc., are not compatible) with: &nbsp;
<ul>
<li>Operating System: Windows 10 or higher. &nbsp;</li>
<li>RAM: 8GB or higher. 16GB or higher preferred</li>
<li>Processor: Intel i5 9500, Ryzen 3 3100, or better. &nbsp;</li>
<li>Storage: SSD with 256 GB+ and at least 100GB free for updates.</li>
<li>USB Headset for call taking&nbsp;</li>
</ul>
Strongly recommended accessories:
<ul>
<li>Multiple screens&nbsp;</li>
<li>Keyboard and Mouse if using a laptop</li>
</ul>
We will verify specs before any job offer. Compensation &amp; Benefits &nbsp; Starting Pay: $16.00/hour (based on experience, technical aptitude, and typing skills). &nbsp; Benefits: Generous PTO (up to 76.96 hours/year in year one), 401(k), health, dental, and vision insurance. Why This Role is Perfect for You This is an entry-level opportunity for dependable individuals who excel at communication and enjoy helping others. You’ll answer calls, follow clear processes, and use our knowledge base to solve problems—no cold calling or sales involved. If you’re reliable, eager to learn, and want to kickstart a career with a growing company, we’ll train you to succeed! &nbsp; How to Apply Ready to join a team that values your growth? Apply today and confirm your state of residence. We can’t wait to meet you! &nbsp; Netfor is an equal opportunity employer. We currently hire in select states only (See application). &nbsp;
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Netfor, Inc. participates in E-Verify.
Netfor, Inc. will not sponsor applicants for work visas.
Powered by JazzHR
wRZf4pEX6b

Technical Help Desk Representative August 2025

<h3>Job Description</h3>
Job Description
General Purpose:The Entry-Level Support Team Member will provide first-line support to clients using our products, resolve basic technical issues, assist with product usage, and ensure client satisfaction. With training and experience, this role may expand to include Level 2 support tasks. Successful candidates will undergo vendor-provided training and certification.
Core Responsibilities:
<ul>
<li>Provide Level 1 support by addressing basic queries and resolving straightforward issues related to our software.</li>
<li>Escalate complex problems to Level 2 support or relevant departments as needed.</li>
<li>Ensure timely and efficient resolution of customer issues, maintaining high levels of customer satisfaction.</li>
<li>Develop a strong understanding of our product suite, including updates and new features.</li>
<li>Explain basic product features and functionalities to clients clearly and understandably.</li>
<li>Respond to technical assistance requests</li>
<li>Research questions using available information resources.</li>
<li>Advise users on appropriate actions.</li>
<li>Follow standard help desk procedures.</li>
<li>Log all help desk interactions.</li>
<li>Administer help desk software.</li>
<li>Follow up with customers to ensure complete resolution of issues.</li>
<li>Redirect problems to the appropriate resources.</li>
<li>Identify and escalate situations requiring urgent attention.</li>
<li>Track and route problems and requests, documenting resolutions.</li>
<li>Stay current with system information, changes, and updates.</li>
</ul>
Qualifications:
<ul>
<li>Experience in researching, analyzing, and interpreting system problems.</li>
<li>Experience in customer service practices.</li>
<li>Training in troubleshooting and providing help desk support.</li>
<li>Experience in customer-facing roles.</li>
</ul>
Key Skills and Competencies:
<ul>
<li>Strong oral and written communication skills.</li>
<li>Ability to learn quickly.</li>
<li>Customer service orientation.</li>
<li>Problem analysis and solving skills.</li>
<li>Effective team interaction.</li>
<li>Planning and organizing skills.</li>
<li>Attention to detail.</li>
<li>Stress tolerance.</li>
</ul>

Support Representative

<h3>Job Description</h3>
Job Description Job Summary:The Customer Support Representative-II will be responsible for ensuring a smooth and error-free execution of a white glove grocery delivery service. The role focuses on proactive communication with delivery drivers to ensure exceptional quality and a 0% error rate. You will work within a fast-paced, collaborative environment and be a key player in driving service excellence by addressing delivery issues, managing workflows, and identifying trends to improve processes. Fluency in Spanish is required for this position. Key Responsibilities:&nbsp; &nbsp; • Proactively reach out to dashers to set clear delivery expectations and instructions.&nbsp; &nbsp; • Address ad-hoc dasher issues with empathy and urgency.&nbsp; &nbsp; • Spearhead and execute workflows to meet exceptional SLAs.&nbsp; &nbsp; • Identify trends and communicate findings to the broader teams for process improvements.&nbsp; &nbsp; • Develop a deep expertise in product, processes, systems, and tools.&nbsp; &nbsp; • Provide world-class customer service as part of a collaborative team.&nbsp; &nbsp; • Assist in troubleshooting and problem-solving for delivery-related issues.&nbsp; &nbsp; • Ensure Client’s brand voice and tone are upheld in written and verbal communication. Required Qualifications:&nbsp; &nbsp; • Bachelor’s degree or equivalent work experience.&nbsp; &nbsp; • 2+ years of experience in a fast-paced customer service role in technology, hospitality, or grocery &amp; convenience.&nbsp; &nbsp; • Highly motivated and able to work independently.&nbsp; &nbsp; • Natural problem solver, capable of triaging problems without predefined solutions.&nbsp; &nbsp; • Fluent in English with above-average technical fluency (typing speed of 40 WPM).&nbsp; &nbsp; • Strong written communication skills, including top-notch grammar, spelling, and the ability to write in Client’s brand voice and tone.&nbsp; &nbsp; • Comfortable using tools like Google Sheets and other tech platforms. Preferred Qualifications:&nbsp; &nbsp; • Familiarity with G-Suite, Slack, Atlassian, Salesforce.&nbsp; &nbsp; • Previous experience in grocery &amp; convenience.&nbsp; &nbsp; • Conversational proficiency in English. 
Education: Bachelors Degree 
Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis. 
<h3>Company Description</h3>
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Customer Support Representative-II

<h3>Job Description</h3>
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Position Description:&nbsp;We are seeking a dedicated Customer Service Support Representative- Risk Management to work with partners, customers, and various internal stakeholders, including sales, account management, product management, implementations, finance teams. This role involves handling pre-contracting and post-contracting service functions that support partners and a variety of customer service and administrative responsibilities supporting the Vendor Management Organization (VMO).
Key Responsibilities:
<ul>
<li>Interface with partners, customers, and internal stakeholders to manage pre-contracting and post-contracting activities related to merchant processing and point-of-sale, including but not limited to device order and other miscellaneous ongoing and account setup activities.</li>
<li>Initiate pre-contracting third-party risk triage and risk assessments with the Corporate Third-Party Security Architecture (TPSA) and VMO Teams.</li>
<li>Track and support closing out after-action and corrective action plans for new and existing partners as identified by the Corp TPSA Team.</li>
<li>Review Business Partner contracts for accuracy and manage the Risk Assessment process prior to contracting and/or when updating contracts.</li>
<li>Perform accurate and detailed data entry into Risk Management databases, and VMO repositories, SharePoint, TPSA tracker, and project reporting tools.</li>
<li>Collaborate with multiple inter-department teams and provide timely and accurate progress and project status updates.</li>
<li>Meet established department turnaround times and assist partners with account documentation reconciliation, ensuring all required documentation is on file.</li>
<li>Administratively assist customers and partner calls of a non-technical nature.</li>
<li>Coordinate and facilitate ancillary Customer Service functions and activities with outside vendor partners (e.g. POS, Merchant Processors, PCI P2PE, etc.) as needed.</li>
<li>Troubleshoot and interface between customers, partners, and internal teams to resolve partner issue escalations.</li>
<li>Effectively de-escalate customer service and partner issues and present clear solutions with timelines.</li>
<li>Ensure partners have updated records on file for VMO, including issue escalation plans, accurate contact lists, business continuity plans, and required security documents.</li>
<li>Update and maintain required process maps and SOPs for the role.</li>
</ul>
Qualifications, Knowledge &amp; Skills:
<ul>
<li>Minimum of 5+ years of Customer Service experience.</li>
<li>Strong critical thinking, problem-solving, and communication skills.</li>
<li>Industry experience with third-party risk management.</li>
<li>Proficiency in relevant software and tools (e.g. Excel, Word, Smartsheets, SharePoint, PowerPoint).</li>
<li>Ability to work independently and cross-functionally with other departments on detail oriented and complex projects.</li>
<li>Experience managing projects and adhering to strict timelines.</li>
</ul>
Minimum Requirement
Degree or equivalent and typically requires 5+ years of relevant experience.
Candidates must be authorized to work in USA. Sponsorship is not available for this role.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please&nbsp;click here.
Our Base Pay Range for this position
$18.77 - $31.29
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson!

21,401 technical support representative Jobs