Job Description
Job Description
Job Summary:The Customer Support Representative-II will be responsible for ensuring a smooth and error-free execution of a white glove grocery delivery service. The role focuses on proactive communication with delivery drivers to ensure exceptional quality and a 0% error rate. You will work within a fast-paced, collaborative environment and be a key player in driving service excellence by addressing delivery issues, managing workflows, and identifying trends to improve processes. Fluency in Spanish is required for this position.
Key Responsibilities: • Proactively reach out to dashers to set clear delivery expectations and instructions. • Address ad-hoc dasher issues with empathy and urgency. • Spearhead and execute workflows to meet exceptional SLAs. • Identify trends and communicate findings to the broader teams for process improvements. • Develop a deep expertise in product, processes, systems, and tools. • Provide world-class customer service as part of a collaborative team. • Assist in troubleshooting and problem-solving for delivery-related issues. • Ensure Client’s brand voice and tone are upheld in written and verbal communication.
Required Qualifications: • Bachelor’s degree or equivalent work experience. • 2+ years of experience in a fast-paced customer service role in technology, hospitality, or grocery & convenience. • Highly motivated and able to work independently. • Natural problem solver, capable of triaging problems without predefined solutions. • Fluent in English with above-average technical fluency (typing speed of 40 WPM). • Strong written communication skills, including top-notch grammar, spelling, and the ability to write in Client’s brand voice and tone. • Comfortable using tools like Google Sheets and other tech platforms.
Preferred Qualifications: • Familiarity with G-Suite, Slack, Atlassian, Salesforce. • Previous experience in grocery & convenience. • Conversational proficiency in English.
Education: Bachelors Degree
Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
Company Description
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.