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<h3>Job Description</h3>
Job Description
This is a remote position.
As a Remote Data Processing Specialist at Storage Protectors, you will be responsible for accurately processing, validating, and managing insurance-related data that supports enrollment, claims, and policy administration. This role is key to maintaining operational excellence and data integrity across our insurance programs. 
Key Responsibilities 
<ul>
<li>
Accurately process and input data from a variety of documents (e.g., application forms, claims submissions, policy updates) into our internal systems. 
</li>
<li>
Identify, validate, and correct discrepancies to ensure data consistency and accuracy. 
</li>
<li>
Support claims processing workflows by extracting and entering detailed information. 
</li>
<li>
Organize and maintain digital document repositories, ensuring files are stored accurately and securely. 
</li>
<li>
Conduct routine data audits and generate reports to track processing performance and workflow trends. 
</li>
<li>
Collaborate with cross-functional teams—including underwriting, claims, and customer service—to resolve data-related issues. 
</li>
<li>
Adhere to strict confidentiality standards and ensure compliance with data protection protocols. 
</li>
</ul>
 Requirements
<ul>
<li>
High school diploma or equivalent required; associate’s degree or relevant certification is a plus. 
</li>
<li>
Proven experience in data processing, data entry, or similar roles—preferably in insurance or B2B service environments. 
</li>
<li>
Strong typing/computing skills with high accuracy. 
</li>
<li>
Familiarity with Microsoft Office (particularly Excel) and database or CRM platforms. 
</li>
<li>
Exceptional attention to detail and organizational ability. 
</li>
<li>
Self-motivated, disciplined, and capable of managing time effectively in a remote environment. 
</li>
<li>
Reliable internet access and a dedicated workspace for focused work 
</li>
</ul>
 Benefits
<ul>
<li>
Competitive salary reflective of your expertise and experience. 
</li>
<li>
Health, dental, and vision insurance options to support your well-being. 
</li>
<li>
Paid Time Off (PTO) and holiday leave for personal recharge. 
</li>
<li>
401(k) retirement plan with matching contributions. 
</li>
<li>
Professional development and training opportunities. 
</li>
<li>
Opportunity for in-person client engagement—great for those who thrive on face-to-face interaction. 
</li>
<li>
Flexible scheduling options to support facility operating hours and client needs. 
</li>
</ul>

Remote Data Processing Specialist

<h3>Job Description</h3>
Job Description
We are seeking a Remote Support Engineer to join our team! You will resolve computer-related issues for our clients.
Responsibilities:
Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or electronically Recommend hardware and software improvements Track customer issues and resolutions
Qualifications:
1 - 5 years' experience in IT, customer service, or other related fields Ability to communicate clearly and concisely. Excellent written communication skills are essential to success. Familiarity with the following hardware/software platforms: Windows Server Platform Microsoft Active Directory Platform Microsoft Active Directory Platform Microsoft SharePoint Server VMware / Hyper-V Virtualization Platform Microsoft Office Applications Strong troubleshooting and critical thinking skills Positive and professional demeanor
Company DescriptionFTI Services is a fun and engaging environment full of smart and hardworking people. We are constantly working on new and exciting things, no two days are ever the same. If you are the type of person that thrives in dynamic and challenging environments where your contributions make a difference, we are looking for you. 
<h3>Company Description</h3>
FTI Services is a fun and engaging environment full of smart and hardworking people. We are constantly working on new and exciting things, no two days are ever the same. If you are the type of person that thrives in dynamic and challenging environments where your contributions make a difference, we are looking for you.

Desktop Support Specialist

<h3>Job Description</h3>
Job Description
We are an IT support company seeking a Level 1 Helpdesk Support Engineer to be part of our customer infrastructure support team. Our Level 1 Helpdesk Engineers are the frontlines of our support effort. This team is the first voice of “hope” when an end-user calls who has an issue and cannot work. The Level 1 Helpdesk Team must be able to empathize with the user, at times under duress, while also getting to the root of the issue and solving it. If not solvable the L1HD engineers must instill confidence in the customer that their issue will soon be solved, providing any feasible workaround in the process
Candidates must demonstrate exceptional customer service skills and technical expertise while supporting our customers’ users on PCs, Laptops, Tablets, and smartphone platforms. Supported networks will be Microsoft-based both on customer sites and hosted customer environments.
Qualified candidates will be self-motivated, multitasking, pro-active individuals who demonstrate the ability to go beyond textbook training to anticipate and prevent typical problems, as well as quickly and intuitively solve new problems.
Some work will require on-site visits and you must have your own transportation.
Currently we are hybrid and in the office 2 days a week.
Skills/Experience 
· 2 to 3 years-experience of desk-side or remote support troubleshooting Windows operating systems and software applications in a business environment.
· Specialized technical certification in Microsoft products is a plus.
· Excellent analytical skills and problem-solving abilities
· Strong integrity, commitment to quality, and attention to detail
· Ability to build and maintain business partnerships via telephone and remote support
· Excellent professional communication skills including excellent oral and written skills
· Certifications are not required as you will need to demonstrate your technical abilities during the interview process
Responsibilities:
· Technical Network knowledge
· Microsoft Windows O/S, MS Office, MAC O/S Networking/Printing, Virus/Spyware removal skills
· Incident resolution
· Understanding and troubleshooting problem/incident
· Developing and communicating resolution plan
· Resolving incident or ensuring proper resolution of the incident
· Documenting resolution of the incident in company CRM
· Ensuring time is logged and work order is closed
· Re-routing work order if necessary
· Ensuring best practices are considered and included in the documentation
If you are interested in this position. Please respond with your phone # in the subject line or at the top of your reply and provide 2 to 3 sentences of why you would be a good fit for this position.
Company DescriptionFirst Class Service is an employee-focused company located in Woburn, MA dedicated to First Class IT Support and Cybersecurity solutions with great opportunities for employee growth. We have taken the time to develop the processes and support structure to support our clients with top-notch service while we continue to grow. 
<h3>Company Description</h3>
First Class Service is an employee-focused company located in Woburn, MA dedicated to First Class IT Support and Cybersecurity solutions with great opportunities for employee growth. We have taken the time to develop the processes and support structure to support our clients with top-notch service while we continue to grow.

Help Desk Support Specialist Wanted

<h3>Job Description</h3>
Job Description
Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.
Why Rosendin?Committed. Innovative. Engaged.
If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder! 
YOUR NEXT OPPORTUNITY:
The IT Support Specialist II is responsible for IT support for the Regional Office and may be asked to support surrounding Regional Offices. This includes, but is not limited to, job sites in several locations.
WHAT YOU'LL DO:
<ul>
<li>
Provide end‐user support and problem resolution including but not limited to the following: AD accounts, cell phones, tablets, desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
</li>
<li>
Utilize our trouble‐ticketing system to document your work and facilitate communication with our clients.
</li>
<li>
Must adapt to the demands of Rosendin users including field personnel, office employees, and all levels of management to the senior level.
</li>
<li>
Cover the HelpDesk phone queue when needed.
</li>
<li>
Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures.
</li>
<li>
Responsible for providing project management for new job site setups, to include assessing job site IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the job site.
</li>
<li>
Responsible for tier 1 local network and server support of assigned offices and job sites.
</li>
<li>
The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties may be assigned based on the position's role within the business unit.
</li>
<li>
Act as an escalation point for junior technical IT staff.
</li>
<li>
Escalate higher level issues/tickets to IT Support Specialist 3 and/or Lead.
</li>
<li>
The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties may be assigned based on the position's role within the business unit.
</li>
</ul>
WHAT YOU'LL NEED TO BE SUCCESSFUL:
<ul>
<li>
Must possess excellent written and verbal communication skills.
</li>
<li>
Excellent customer skills, including maintaining focus on the customer issues in a fast-paced environment with the ability to empathize with and prioritize customer needs.
</li>
<li>
Ability to perform in a dynamic and fast‐paced and team environment
</li>
<li>
Must maintain technical competencies by staying current in new technologies.
</li>
<li>
Must be proficient at troubleshooting issues over the phone, with remote assistance tools, and in person.
</li>
<li>
Must be highly proficient in Microsoft Windows and the Microsoft 365 Suite.
</li>
<li>
Must be a team player with strong communication &amp; customer service skills with the ability to stay on task when working independently.
</li>
<li>
Must be able to organize and manage multiple tasks in a fast‐paced environment.
</li>
<li>
Must possess working knowledge and practical experience of the following technologies: Networking, Active Directory, Microsoft 365, Mobile Device Management, Cloud Storage, Local Server, Remote Software, Cyber Security, Conference Room AV, Cisco VOIP, and Video Conferencing software.
</li>
<li>
Previous experience using an enterprise ticketing system is required.
</li>
<li>
Demonstrated ability to use discretion and sensitivity when handling confidential information.
</li>
<li>
Must be a self‐starter, proactive and be able to interface with end users and prioritize issues and manage user expectations.
</li>
<li>
Proficient at documenting processes and procedures.
</li>
<li>
Expected to prioritize and manage multiple tasks, changing priorities as necessary with a positive attitude.
</li>
<li>
Proven ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.
</li>
<li>
Experience configuring iOS devices is required.
</li>
<li>
Experience with Cisco network equipment is a plus.
</li>
<li>
Demonstrated success taking direction and working independently.
</li>
<li>
Demonstrated ability to establish and maintain an effective follow‐up system to ensure timely and accurate handling of information requests
</li>
<li>
Engineering and Construction Related Industry Knowledge desired
</li>
<li>
System Administration and support experience would be desired
</li>
<li>
Ability to be self‐motivated, proactive, and an effective team player.
</li>
</ul>
WHAT YOU BRING TO US:
<ul>
<li>
Associate degree in Information Technology, Computer/Information Science, or equivalent years of experience.
</li>
<li>
3+ years of practical IT experience required
</li>
<li>
Can be a combination of education, training, and relevant experience.
</li>
</ul>
TRAVEL:
<ul>
<li>
Up to 25% of your time (mostly regional job sites)
</li>
</ul>
WORKING CONDITIONS:
<ul>
<li>
General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning
</li>
<li>
Noise level is usually low to medium; it can be loud on the jobsite.
</li>
<li>
We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
</li>
<li>
Occasional lifting of up to 30 lbs.
</li>
</ul>
Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law. 
YOU Matter - Our Benefits 
<ul>
<li>
ESOP - Employee Stock Ownership
</li>
<li>
401 K
</li>
<li>
Annual bonus program based upon performance, profitability, and achievement
</li>
<li>
17 PTO days per year plus 10 paid holidays
</li>
<li>
Medical, Dental, Vision Insurance
</li>
<li>
Term Life, AD&amp;D Insurance, and Voluntary Life Insurance
</li>
<li>
Disability Income Protection Insurance
</li>
<li>
Pre-tax Flexible Spending Plans (Health and Dependent Care)
</li>
<li>
Charitable Giving Match with our Rosendin Foundation
</li>
</ul>
Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business and your career.
Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

IT Support Specialist II (Claude, TX)

<h3>Job Description</h3>
Job DescriptionWho We Are:
At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service—the 'AAA Experience.' We’re committed to making every smile count, and we live by our “No Smile Left Behind” philosophy. 
At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you’ll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients’ lives. 
Dental Billing Specialist 
Are you experienced in dental insurance billing and coding? Join Diamond Braces as a Dental Billing Specialist! Enjoy growth opportunities, great benefits, and the flexibility of a potential remote work environment. Ready to make insurance billing your business? We’d love to meet you!
Essential Functions:
<ul>
<li>Insurance Billing: Accurately prepare and submit insurance claims, including working with state-sponsored insurance programs such as Medicaid</li>
<li>Coding Compliance: Ensure all billing codes are accurate and comply with regulatory requirements, minimizing claim rejections and delays</li>
<li>Follow Up on Claims: Track and follow up on outstanding claims to ensure timely payment, addressing any issues or discrepancies as they arise</li>
<li>Patient Account Management: Assist with patient billing inquiries, providing clear and accurate information regarding their insurance coverage and out-of-pocket costs</li>
<li>Maintain Accurate Records: Keep detailed records of all billing activities, ensuring compliance with legal and regulatory standards</li>
<li>Collaborate with the Team: Work closely with the billing department and other team members to ensure seamless billing operations</li>
<li>Stay Informed: Keep up to date with changes in insurance regulations, billing practices, and coding requirements to ensure compliance and accuracy</li>
<li>Stay Flexible: Be ready to handle additional tasks as required, adapting to the dynamic needs of the practice. </li>
</ul>
Qualifications:
<ul>
<li>3+ years of experience in insurance billing and coding, including working with state-sponsored insurance programs such as Medicaid.</li>
<li>Strong understanding of dental billing codes and practices required.</li>
<li>Excellent organizational and communication skills.</li>
<li>Proficiency in billing software and technology (Ortho2/Edge).</li>
<li>Ability to work independently, especially in a remote setting.</li>
<li>Commitment to accuracy and compliance.</li>
</ul>
Benefits:
<ul>
<li>
Highly competitive compensation.
</li>
<li>
Health, dental, and vision insurance.
</li>
<li>
401(k) retirement plan with company match.
</li>
<li>
Paid time off and holidays.
</li>
<li>Discounted orthodontic care for you and your family.</li>
<li>Loan assistance for dental assistant school and continued education (CE).</li>
<li>
Access to cutting-edge technology and world-class facilities.
</li>
<li>
A fun, inclusive, and supportive culture where your career can thrive.
</li>
</ul>
Job Type: Full-time 
Compensation: Pay range $20.00-$25.00 an hour; final offer will be determined by experience and qualifications.
Job Location: In-person (Englewood, NJ) or remote US.
Work Hours: Monday through Friday.

Dental Billing Specialist (On-site/Remote)

<h3>Job Description</h3>
Job Description
FrankCrum is a Top Workplace!
FrankCrum, voted by it's employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 400 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!
Click here to learn more about FrankCrum!
The Role You'll Play to Create Success
We are happy to announce a full-time&nbsp;Technical&nbsp;Support Specialist position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by performing performing technical support functions and providing technical support to employees and clients.
<ol>
<li>Receives telephone calls and e-mails from users and assists with their technical problems or questions.</li>
<li>Maintains help desk system data, recording requests from users, maintaining current status, performing follow up and escalation as needed. Contribute to the help desk system knowledge base to promote self-service.</li>
<li>Performs work on network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals, and vendor services for the information technology department.</li>
<li>Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps.</li>
<li>Provides first level of support for Exchange, including Outlook setup, troubleshooting and Mailbox creation, as well as&nbsp;for digital and IP phone systems.</li>
<li>Performs Active Directory access administrator duties such as setup of new user accounts, password reset, and deleting terminated user accounts.</li>
<li>Works with co-workers to research problems and find solutions.</li>
<li>Consults with client and staff to implement and support remote check printing setup.</li>
<li>Documents system processes for hardware group when needed.</li>
<li>Provides training to FrankCrum employees on basic office applications such as word, EXCEL, Outlook, and Power Point when necessary.</li>
<li>Researches and evaluates new products and attend training sessions and seminars to further knowledge.</li>
<li>Performs basic system administration work on various systems.</li>
</ol>
The Attributes We Seek
Keys to success in this position include knowledge of computer hardware and software systems and programs to a broad extent.&nbsp;An associate degree or equivalent technical certifications is required. Minimum of two (2) years of experience in areas such as Microsoft technology knowledge including Active Directory, Azure/ Entra ID, Office Products, Disk and tape backups, local area networking, PC, laptops, portable devices, telephone products. 
Our Competitive Benefits
Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:
<ul>
<li>Health Insurance is zero dollar&nbsp;paycheck cost for employee's coverage and only one-hundred-fifty dollar a month for family!</li>
<li>Dental and Vision Insurance</li>
<li>Short Term Disability and Term Life Insurance at no cost to the employee</li>
<li>Long Term Disability and Voluntary Term Life Insurance</li>
<li>Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance</li>
<li>401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match</li>
<li>Employee Assistance Program at no cost to the employee</li>
<li>Flexible Spending Accounts for Medical and Dependent Care Reimbursement</li>
<li>Health Savings Account funded by FrankCrum</li>
<li>Paid time off and holiday pay</li>
<li>Education reimbursement up to five thousand two hundred&nbsp;fifty dollars&nbsp;tax free per calendar year</li>
<li>PTO cash out</li>
<li>Tickets at Work</li>
<li>Access to the Corporate America Family Credit Union</li>
<li>Employee and client referral bonus programs</li>
<li>Paid volunteer time</li>
</ul>
What's Special About FrankCrum
FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure. 
The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!
If you want to play this role to positively impact our clients' day-to-day business, then apply now!
FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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Technical Support Specialist

<h3>Job Description</h3>
Job Description
About Paradigm
Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.
What is the role?
As an entry-level Customer Onboarding Specialist with one of our leading products, PracticePanther, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests.
In this role, you will:
<ul>
<li>Become a PracticePanther expert and offer personalized service to show the value of the product for long term use with your portfolio of clients.</li>
<li>Onboard &amp; train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day.</li>
<li>Be responsible for the management of a portfolio of clients to foster long-term business relationships. </li>
<li>Respond to customer support inquiries as quickly and accurately as possible via chat or phone. </li>
<li>Work collaboratively with other departments to resolve issues and deliver great customer experiences. </li>
<li>Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts. </li>
<li>Create, own, and execute onboardings for new and existing clients. </li>
<li>Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience. </li>
<li>Improve client satisfaction and retention.</li>
<li>Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers.</li>
<li>Perform other duties as assigned.</li>
</ul>
Qualifications
<ul>
<li>1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment</li>
<li>Project management skills</li>
<li>Experience leading initiatives and succeeding in a team environment</li>
<li>High-growth or early-stage startup experience is preferred</li>
<li>Knowledge in the legal industry advantageous</li>
</ul>
Who is the ideal candidate?
<ul>
<li>Must be patient, empathetic, and have great communication skills</li>
<li>Self-started and resourceful</li>
<li>Data driven</li>
<li>Strong interpersonal skills to work collaboratively with different departments</li>
<li>Comfortable with technology and learning new software</li>
<li>Ability to handle escalated customer issues</li>
<li>Self-motivated, diligent, and can inspire others</li>
<li>Excellent verbal and written communication skills</li>
<li>Organized, detail oriented, and able to manage multiple tasks</li>
<li>Must be personable and enjoy working in a client-facing role</li>
<li>Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical</li>
</ul>
Benefits/Perks
<ul>
<li>Competitive salary</li>
<li>Paid vacation + sick and parental leave</li>
<li>Remote working flexibility</li>
<li>Budget for home office improvements</li>
<li>Company culture that encourages work/life balance</li>
<li>100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants</li>
<li>Bi-annual company retreats and many other fun activities to bring our team together as often as possible!</li>
</ul>

Customer Onboarding Specialist - PracticePanther

<h3>Job Description</h3>
Job Description
About Paradigm
Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.
What is the role?
As an entry-level Customer Onboarding Specialist with one of our leading products, MerusCase, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests.
In this role, you will:
<ul>
<li>Become a MerusCase expert and offer personalized service to show the value of the product for long-term use with your portfolio of clients.</li>
<li>Onboard &amp; train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day.</li>
<li>Be responsible for the management of a portfolio of clients to foster long-term business relationships.</li>
<li>Respond to high level customer inquiries as quickly and accurately as possible via email or phone.</li>
<li>Work collaboratively with other departments to resolve issues and deliver a great customer experience.</li>
<li>Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts.</li>
<li>Work collaboratively with Sales to ensure a smooth client transition and onboarding process.</li>
<li>Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience.</li>
<li>Improve client satisfaction and retention.</li>
<li>Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers.</li>
<li>Perform other duties as assigned.</li>
</ul>
Qualifications
<ul>
<li>1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment</li>
<li>Project management skills</li>
<li>Experience leading initiatives and succeeding in a team environment</li>
<li>High-growth or early-stage startup experience is preferred</li>
<li>Knowledge in the legal industry advantageous</li>
</ul>
Who is the ideal candidate?
<ul>
<li>Must be patient, empathetic, and have great communication skills</li>
<li>Self-started and resourceful</li>
<li>Data driven</li>
<li>Strong interpersonal skills to work collaboratively with different departments</li>
<li>Comfortable with technology and learning new software</li>
<li>Ability to handle escalated customer issues</li>
<li>Self-motivated, diligent, and can inspire others</li>
<li>Excellent verbal and written communication skills</li>
<li>Organized, detail oriented, and able to manage multiple tasks</li>
<li>Must be personable and enjoy working in a client-facing role</li>
<li>Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical</li>
</ul>
Benefits/Perks
<ul>
<li>Competitive salary</li>
<li>Paid vacation + sick and parental leave </li>
<li>Remote working flexibility </li>
<li>Budget for home office improvements </li>
<li>Company culture that encourages work / life balance </li>
<li>100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants</li>
<li>Bi-annual company retreats and many other fun activities to bring our team together as often as possible!</li>
</ul>

Customer Onboarding Specialist - MerusCase

<h3>Job Description</h3>
Job Description
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina (Remote).
Key Responsibilities:
<ul>
<li>Respond to customer support tickets, including answering questions and resolving issues related to existing orders</li>
<li>Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online</li>
<li>Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field</li>
<li>Document issues in Confluence</li>
<li>Visit court dockets for information on case filing and occasionally pull filed papers</li>
<li>Perform other job-related duties as assigned</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone</li>
<li>Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred</li>
<li>Document manipulation experience</li>
<li>Ability to read, write, and speak English </li>
<li>Ability to transcribe information, review an order, investigate issues and implement solutions</li>
<li>Ability to perform repetitive tasks with accuracy</li>
<li>Ability to maintain a high level of work product in often stressful situations</li>
<li>Ability to anticipate issues and circumvent them</li>
<li>Ability to implement new processes and changes and improve performance</li>
<li>Typing speed of at least 55 wpm</li>
</ul>
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
<ul>
<li>Health, Dental, Vision insurance</li>
<li>401(k)</li>
<li>Disability insurance</li>
<li>Employee assistance program</li>
<li>Paid time off</li>
<li>7 Paid holidays </li>
<li>4 floating holidays </li>
<li>Referral program</li>
</ul>
Starting Pay: $15.00 to $17.00
Schedule: Full-time, Monday thru Friday, 7- 4 PST

Customer Service Representative (Remote)

<h3>Job Description</h3>
Job DescriptionWhat We Do
We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves.&nbsp;
We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.
About Our Culture
FMG started over a decade ago and now has 300+ (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor.&nbsp;
Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A+ players and we hope you’ll be next to join us.&nbsp;
Our Commitment to Diversity, Equity, and Inclusion
At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.&nbsp;
Our Employee Benefits
FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.&nbsp;
<ul>
<li>Generous paid Holiday schedule with a paid Winter Holiday Shutdown week</li>
<li>Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.</li>
<li>Robust Insurance Plan including:
<ul>
<li>Medical with $0 co-pay Telehealth plan&nbsp;</li>
<li>Dental</li>
<li>Vision</li>
<li>Health Savings Account (HSA) with generous employer contributions</li>
<li>Flexible Spending Accounts (FSA)</li>
<li>Company-paid Life Insurance and Accidental Death &amp; Dismemberment (AD&amp;D) coverage</li>
<li>Company-paid Short &amp; Long Term Disability coverage</li>
<li>Company-paid Employee Assistance Program (EAP)</li>
</ul>
</li>
<li>Matching 401(k) with immediate full vesting</li>
<li>Employee Events Committee that plans fun in-person and virtual events</li>
<li>On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit</li>
<li>Internet &amp; Gym Reimbursement!</li>
<li>Work computer equipment is provided to help you succeed :)</li>
</ul>
About the Role
FMG is a dynamic and fast-paced marketing team, and we're looking for a highly skilled HubSpot Marketing Specialist to be a core driver of our digital marketing success. We need someone who can hit the ground running, translating marketing goals into effective HubSpot strategies and executing them with precision. If you thrive in a fluid environment, are passionate about optimizing campaigns, automating processes, and leveraging data for impactful decisions, you'll find your home with us.
The HubSpot Marketing Specialist will be a critical, hands-on player in the entire lifecycle of our digital marketing campaigns within HubSpot. This multifaceted role encompasses both the front-end execution – ensuring our campaigns are visually appealing, engaging, and optimized for conversion – and the back-end operational integrity, focusing on automation, data management, and insightful reporting. You'll ensure our marketing efforts are not only trackable and scalable but also deeply impactful, contributing directly to pipeline and revenue.
Compensation This position offers $55,000-$65,000 based on experience and qualifications.Primary Responsibilities &amp; Expectations
<ul>
<li>Email Marketing:
<ul>
<li>Create, schedule, and optimize engaging email campaigns for various purposes (nurture, announcements, promotions) from inception to deployment.</li>
<li>Collaborate closely with the marketing team to develop and implement new email templates and ensure brand consistency.</li>
<li>Monitor email performance metrics (open rates, click-through rates, conversions) and recommend improvements.</li>
</ul>
</li>
<li>Landing Pages &amp; Forms:
<ul>
<li>Design, build, and optimize high-converting landing pages and forms within HubSpot, ensuring seamless user experience.</li>
<li>Work with the marketing team to ensure all landing pages align with brand guidelines and campaign objectives.</li>
<li>Conduct A/B testing on landing page elements to maximize lead generation.</li>
</ul>
</li>
<li>Campaigns &amp; Attribution:
<ul>
<li>Set up new marketing campaigns within HubSpot, ensuring all necessary assets (emails, landing pages, forms, CTAs) are linked correctly.</li>
<li>Ensure proper attribution tracking is in place for all content-related touchpoints to measure marketing impact.</li>
<li>Develop and present clear campaign attribution reports to showcase the full customer journey and marketing's influence on pipeline and revenue.</li>
<li>Fully understand campaign influence in HubSpot and identify marketing touchpoints that influence leads and revenue.</li>
</ul>
</li>
<li>Segmentation:
<ul>
<li>Develop and manage targeted audience lists based on marketing team needs, leveraging existing data and collaborating with the data team.</li>
</ul>
</li>
<li>CTAs (Calls-to-Action):
<ul>
<li>Develop, implement, and continuously test HubSpot CTAs to improve conversion rates across various marketing assets.</li>
</ul>
</li>
<li>Personalization Features:
<ul>
<li>Leverage HubSpot’s smart content and dynamic email features to create highly personalized user experiences and increase engagement.</li>
<li>Contribute to the overall personalization strategy.</li>
</ul>
</li>
<li>UTM Tracking &amp; Ad Spend:
<ul>
<li>Create and manage UTM tracking parameters for all campaigns to ensure accurate source attribution.</li>
<li>Monitor and report on paid media performance and budget utilization within HubSpot, linking ad spend to campaign performance.</li>
</ul>
</li>
<li>Marketing Events (Support):
<ul>
<li>Support marketing events by creating registration pages, confirmation emails, and engagement tracking mechanisms within HubSpot.</li>
</ul>
</li>
</ul>
<ul>
<li>Access to a private &amp; secure workspace, free from distractions</li>
<li>Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor</li>
<li>An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)</li>
</ul>
Skills and Qualifications
<ul>
<li>3+ years of hands-on, in-depth experience with HubSpot Marketing Hub, demonstrating proficiency across campaign execution, automation, reporting, and data management.</li>
<li>Proven ability to design and optimize engaging email campaigns and high-converting landing pages.</li>
<li>Strong understanding of email marketing best practices, segmentation, and lead nurturing.</li>
<li>Strong understanding of campaign attribution models, with proven experience in measuring marketing impact on pipeline and revenue.</li>
<li>Proven experience with UTM tracking and linking paid media data to HubSpot for comprehensive reporting.</li>
<li>Familiarity with A/B testing methodologies for continuous optimization.</li>
<li>Excellent collaboration skills, with a proven ability to work effectively with marketing, creative, and data teams.</li>
<li>Strong communication skills, both written and verbal, particularly when explaining technical concepts or data insights.</li>
<li>HubSpot certifications (e.g., Inbound Marketing, Email Marketing, Content Marketing, Marketing Software, Reporting and Analytics) are highly desirable.</li>
</ul>
FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information.&nbsp; If you require accommodation to complete the application or interview process, please contact <a href="mailto:peopleteam@fmgsuite.com" target="_blank">peopleteam@fmgsuite.com</a>.
You can find out more about what it’s like to work at FMG, by visiting <a href="https://fmgsuite.com/about-us/" target="_blank">https://fmgsuite.com/about-us/</a>
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