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job_organization_name

city

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<h3>Job Description</h3>
Customer Account Specialist
Onsite: Richmond VA
Full Time W2 position- 6-month contract with possible extension
Pay Range: $18.00-$19.50 hourly
 
Work Hours: Contractors are considered essential personnel for this role. During training, the primary hours will be from 8:00 AM to 5:30 PM. Once trained to handle “lights out” calls, the schedule may vary depending on business needs. However, the typical hours will likely remain 8:00 AM to 5:30 PM. Candidates should be flexible and open to working extended hours, weekends, and holidays. Additionally, they must be prepared to work on-site, as this is not a remote opportunity.
 
Top Required Skills 
1) Must have customer-facing experience (in person or phone): 2 years or more
2) Must have strong computer skills (Microsoft office, video conferencing, etc.)
3) Must be able to multi-task between activities and screens during customer interactions.
4) Experience working with the public where the customer experience is the main focus
 
What soft skill requirements do you have (team fit and personality requirements)?
<ul>
<li>Must have STRONG interpersonal communication skills with customers, supervisors, peers.</li>
</ul>
 
Nice to Have Skills:
<ul>
<li>Bi-lingual is wonderful but not required.</li>
</ul>
 
High Level Project Overview:
<ul>
<li>Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers. Dominion Energy is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Dominion Energy’s Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.</li>
</ul>
 
Preferred Years of Experience: 
<ul>
<li>Minimum 2+ years of experience in a inbound call center environment</li>
<li>It would be a plus to also have experience with utilities</li>
</ul>
 
Education: 
<ul>
<li>HS/GED Required</li>
</ul>
 
 
Are there any specific companies/industries you’d like to see in the candidate’s experience?
<ul>
<li>Customer Service fields especially inbound call center</li>
</ul>
 
Preferred Interview Process Overview (High level):
<ul>
<li>In Person Interview</li>
</ul>

Customer Account Specialist

<h3>Job Description</h3>
ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.
 
Responsibilities include:
<ul>
<li>Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.</li>
<li>Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.</li>
<li>Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.</li>
<li>Reads and understands all program standards and accreditation policies and procedures.</li>
<li>Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.</li>
<li>Revises policies and control documents, as assigned.</li>
</ul>
 
Job Requirements:
<ul>
<li>Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.</li>
<li>Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.</li>
<li>Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.</li>
<li>Strong oral and written communication skills a must, as are attention to detail and organizational skills.</li>
</ul>
 
This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus.
 
At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.
 
Accreditation Commission for Health Care is an Equal Opportunity Employer.

Customer Experience Specialist

<h3>Job Description</h3>
Job Description
About the Role
We’re seeking a dependable and skilled Help-Desk Technician to lead internal IT support operations for our NYC office and broader business units. You’ll provide direct on-site support to users based in Midtown Manhattan, while also maintaining connectivity and coordination with our Great Neck headquarters and field operations. This role combines hands-on computer hardware and application support along with infrastructure support. You’ll also act as a local advocate, ensuring that corporate policies are implemented effectively and appropriately for our teams on the ground.
Key Responsibilities
<ul>
<li>
Provide on-site technical support at our Midtown Manhattan office for desktops, laptops, applications, printers, and network services.
</li>
</ul>
<ul>
<li>
Administer Microsoft 365 environment (Teams, SharePoint, Exchange, OneDrive, Intune) and manage user accounts, devices, and licensing.
</li>
</ul>
<ul>
<li>
Maintain and support infrastructure across Great Neck HQ and remote offices as needed.
</li>
</ul>
<ul>
<li>
Collaborate with corporate IT to implement corporate-wide tools, security standards, and global policies—while advocating for local business needs.
</li>
</ul>
<ul>
<li>
Handle hardware provisioning, software deployment, onboarding/offboarding, and asset tracking.
</li>
</ul>
<ul>
<li>
Troubleshoot and support specialized applications (e.g., Autodesk, financial, and HR systems).
</li>
</ul>
<ul>
<li>
Document IT processes, configurations, and troubleshooting procedures; contribute to internal knowledge sharing.
</li>
</ul>
<ul>
<li>
Assist with training users on technology best practices.
</li>
</ul>
<ul>
<li>
Ensure business continuity by proactively maintaining system stability and responding to critical issues.
</li>
</ul>
<ul>
<li>
Travel to Great Neck Backoffice and local job sites in NY and New Jersey as needed to support users and coordinate infrastructure needs.
</li>
</ul>
Qualifications 
Required: 
<ul>
<li>
5+ years of experience in internal IT support, systems administration, or desktop/infrastructure management within a mid-sized or enterprise organization.
</li>
</ul>
<ul>
<li>
Advanced proficiency with Microsoft 365 ecosystem, including administration of Exchange Online, SharePoint, OneDrive, Teams, and device management through Intune/Endpoint Manager.
</li>
</ul>
<ul>
<li>
Strong working knowledge of Windows operating systems (Windows 10/11) and basic user and group management. Understanding AD, DNS, DHCP, Group Policy concepts.
</li>
</ul>
<ul>
<li>
Basic knowledge of networking fundamentals, including cabling standards, WAN circuits, routing and switching, firewalls, DMZs, VLANs, and IP addressing and subnetting
</li>
</ul>
<ul>
<li>
Experience supporting business productivity and line-of-business applications, including installation, configuration, troubleshooting, and updates (e.g., MS Office, Adobe products, finance or HR tools, Autodesk applications).
</li>
</ul>
<ul>
<li>
Hands-on experience with IT asset management, including imaging, deployment, hardware inventory, and lifecycle replacement.
</li>
</ul>
<ul>
<li>
Ability to troubleshoot complex hardware and software issues, independently or with vendor support, and follow through to resolution.
</li>
</ul>
<ul>
<li>
Excellent communication skills, both written and verbal — able to clearly explain technical concepts to non-technical users and document procedures and solutions.
</li>
</ul>
<ul>
<li>
Ability to prioritize, manage, and execute multiple concurrent tasks in a dynamic environment with shifting priorities.
</li>
</ul>
<ul>
<li>
Strong sense of ownership and follow-through — demonstrates initiative and holds themselves accountable for deliverables.
</li>
</ul>
<ul>
<li>
Demonstrated ability to work independently with minimal supervision, while also being a collaborative team player who can work cross-functionally.
</li>
</ul>
<ul>
<li>
Customer service mindset — friendly, professional demeanor and a commitment to user satisfaction and technical excellence.
</li>
</ul>
<ul>
<li>
Willingness and ability to travel between Midtown Manhattan, Great Neck HQ, and local job sites as needed, sometimes on short notice.
</li>
</ul>
Preferred: 
<ul>
<li>
Experience in hybrid desktop/server environments or enterprise settings
</li>
</ul>
<ul>
<li>
Exposure to Power Automate, Power Apps, or SharePoint customization
</li>
</ul>
<ul>
<li>
Familiarity with Autodesk licensing and support and other construction related applications
</li>
</ul>
<ul>
<li>
IT certifications such as CompTIA A+/Network+, Google IT Support Professional Certificate, Microsoft Fundamentals.
</li>
</ul>
What You’ll Bring 
<ul>
<li>
A proactive, solutions-focused mindset
</li>
</ul>
<ul>
<li>
The confidence to represent end users and advocate for practical solutions
</li>
</ul>
<ul>
<li>
The discipline to self-manage while staying aligned with team goals
</li>
</ul>
<ul>
<li>
A calm, supportive attitude under pressure
</li>
</ul>
<ul>
<li>
A strong sense of ownership and pride in the technology experience you deliver
</li>
</ul>
Company DescriptionUni-Data &amp; Communications, Inc. was formed in 1989 to service the IT infrastructure support needs of the financial services community. Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses. 
<h3>Company Description</h3>
Uni-Data &amp; Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Help Desk Support Specialist

<h3>Job Description</h3>
Job Description
ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP partners with hundreds of pharmacies nationwide to supply 7,500+ communities with real-time electronic prescription updates. As our pharmacy client base expands, so does the need for talented pharmacy team members to support hundreds of real-time interfaces, vendor partnerships, and ECP’s pharmacy-integrated features. 
We are looking for someone to play a critical role supporting pharmacy team outcomes and contribute to developing structure, process, and documentation that helps us standardize how we support our pharmacy partners as we scale. 
We are based in Wisconsin, but we are open to remote candidates within the U.S. 
<ul>
<li>Provide technical support to ECP pharmacy partners via email &amp; phone </li>
<li>Onboard new pharmacy partners by training, coordinating go-live plans with facilities, and executing data conversations </li>
<li>Execute software interface installations </li>
<li>Schedule, coordinate, and facilitate data pushes and transitions with pharmacy and community partners </li>
<li>Monitor &amp; troubleshoot pharmacy server connections and other interfaces </li>
<li>Troubleshoot client issues &amp; concerns </li>
<li>Help maintain pharmacy-integrated features of ECP </li>
<li>Document technical processes and configurations </li>
<li>Collaborate cross-functionally with Sales, Customer Support, Customer Success, Customer Implementation, Engineering, and Product teams to provide recommendations on process improvements and deliver to the customers’ expectations </li>
<li>Help to develop best practices as the team grows </li>
</ul>
Requirements
<ul>
<li>Bachelor’s Degree preferred </li>
<li>1+ years of applicable experience in a similar role </li>
<li>Customer service and technical support experience </li>
<li>Computer networking knowledge preferred </li>
<li>Experience working in a pharmacy, or assisted living, required </li>
<li>Basic troubleshooting skills </li>
<li>Windows/Microsoft Office knowledge </li>
<li>Strong communication skills (written, over-the-phone, face-to-face) </li>
<li>Technical writer, skilled with email etiquette </li>
<li>Critical thinker &amp; problem solver </li>
<li>Self-motivated </li>
<li>Ability to manage multiple tasks/projects simultaneously, strong organization, and time management skills </li>
<li>Willingness to learn new topics, responsibilities, and processes as our business grows and evolves </li>
</ul>

Pharmacy Support & Implementation Specialist

<h3>Job Description</h3>
Job DescriptionSST Group offers a broad range of solutions for hospitals, large medical centers, and doctors' offices, from simple data storage to specialized DICOM medical solutions. The company has been in the medical solutions business for 20 years and sells to some of the biggest names in the industry. We are looking for a part-time technical support representative for our customer support call center, supporting the company's line of medical archive storage devices. The ideal candidate will be an energetic person with knowledge of PACs systems, Windows 10/11, and medical imaging workflows. Role DescriptionThis is a part-time, on-site role for a Medical Technical Support Specialist located in Santa Clara, CA. The Medical Technical Support Specialist will troubleshoot and resolve technical issues related to the company's DICOM solutions. IT experience (SQL, IIS, HL7, Active Directory) and an understanding of currently deployed security stacks are required. Daily tasks include providing technical support, responding to customer inquiries, offering remote and on-site assistance, conducting system diagnostics, and maintaining customer satisfaction through exceptional service. Qualifications 
<ul>
<li>Technical Support and Troubleshooting skills</li>
<li>Experience with DICOM solutions</li>
<li>Strong problem-solving and diagnostic abilities</li>
<li>Excellent customer service and communication skills</li>
<li>Ability to work independently and collaboratively</li>
<li>Experience in the medical technology field</li>
<li>Critical thinking: Ability to assess, analyze, and act independently to achieve goals.</li>
<li>Must have the ability to effectively communicate difficult concepts to all user levels.</li>
<li>Enthusiasm and passion for helping customers (internal and external)</li>
<li>Punctual and reliable with a strong work ethic</li>
<li>Working knowledge of DICOM and hospital PACs systems</li>
<li>Must be able to respond quickly to critical issues.</li>
<li>Strong IT skills and Time Management: Ability to prioritize and handle a large volume of multiple, concurrent requests.</li>
</ul>
 Requirements:
<ul>
<li>College degree or equivalent experience</li>
<li>Minimum 2 years Technical Support and troubleshooting Experience</li>
</ul>
 
E04JI800rocf407lyp3

Medical Technical Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: Up to $28.25 per hour DOE 
Are you ready to turn up the heat on your career? We're on the lookout for a dynamic, tech-savvy and detail-oriented Fire Season Administrative Specialist to become the vital support system for our fast-paced wildfire response team. This is your chance to make a real difference and play a crucial role in keeping communities safe during fire season. If you're eager to showcase your organizational prowess and contribute to a high-stakes, rewarding mission, this opportunity is perfect for you!
We're looking for people like you to join our mobile copy center team stationed at forest fire base camps across the western United States. You couldfind yourself surrounded by the breathtaking natural beauty of iconic National Parks of California, Nevada, Washington, Oregon, Utah, Wyoming, Arizona, New Mexico or Idaho.Embrace the adventure and let the great outdoors become your office!
About the Job
As a Clerical Support Specialist, you will play a crucial role in the wildfire suppression effort by providing key services to Forest Service personnel. You will work in a mobile copy center, ensuring the smooth operation of printing, scanning, and other clerical tasks. This is a seasonal position where you will travel to remote locations, meet interesting people, and contribute to emergency fire support.
Responsibilities
<ol>
<li>Produce copies for Forest Service personnel, primarily the daily Incident Action Plans (IAPs), which are essential for relaying information about incident operations.</li>
<li>Scan and print large-format maps.</li>
<li>Perform book binding, laminating, and other clerical tasks.</li>
<li>Troubleshoot tech issues and maintain equipment.</li>
<li>Track copies, maps, and services rendered.</li>
<li>Manage inventory, anticipate supply needs, and request restocking.</li>
<li>Clean and organize the mobile unit daily, including mopping, dusting, and refueling the generator.</li>
<li>Assist with faxing, creating booklets, signs, and other administrative tasks.</li>
<li>Provide excellent customer service, maintaining a courteous, cheerful, and problem-solving attitude.</li>
</ol>
Requirements
<ul>
<li>Strong clerical and organizational skills.</li>
<li>Proficiency in technology, with the ability to troubleshoot issues.</li>
<li>Excellent interpersonal and communication skills.</li>
<li>Attention to detail and ability to work under pressure.</li>
<li>Adaptability and willingness to stay for the duration of an incident.</li>
<li>No smoking or pets allowed at the camp.</li>
</ul>

Clerical Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: 
Since 2002, Quality Power Solutions (QPS) has provided end-to-end mission critical power solutions, including expert design, installation and maintenance of UPS systems and generators. QPS works with clients nationwide, and we maintain our Midwestern values by focusing on service, delivery, consistent performance, and the education of our customers on the many aspects of critical power. Our goal is being our customers trusted experts, so they dont have to worry about critical power and can focus on what they do best. QPS keeps backup power systems running smoothly, so business can power forward.
 
SUMMARY/Primary Function
The main function of this role is to ensure a smooth transition between the sales process and scheduling while maintaining strong customer relationships. The service support specialist works with internal and external resources to efficiently execute various service activities and exceed customer expectations. Effective utilization of technical resources through proper scheduling and matching of techs skills to customer needs. The individual will also be coordinating schedules and activities, tracking progress and results of service activities, and responding to customer emergencies. The position requires excellent communication skills, strong attention to detail and organizational skills, knowledge of CRM software and standard Microsoft applications.
 
Principle Job Duties
<ul>
<li>Dispatch technical resources by matching skill sets of Technicians to customers individual needs, to include remote partners</li>
<li>Schedule technicians time effectively to minimize travel, repeat calls, and allowance of ample time to complete the job specifications</li>
<li>Manage Emergency/Tech Support calls as they occur</li>
<li>Properly coordinate traffic of post-sale work tickets</li>
<li>Manage projects for product sales and other services</li>
<li>Create all work orders in a timely matter and get to the Technicians timely in advance of the scheduled service</li>
<li>Process field service reports and communicate results with the customer</li>
<li>Manage site specific training schedule in advance of the customer job</li>
<li>Manage other fleet/technician resources</li>
<li>Manage warranty claims</li>
<li>Manage direct OEM services</li>
<li>Ensure client records and tickets are accurately and timely updated with proper field service records, linked within database</li>
<li>Responsible for parts and battery procurement functions as they relate to timing of deliveries and stock orders</li>
</ul>
<ul>
<li>All other duties as assigned</li>
</ul>
 
QUALIFICATIONS
To perform this role successfully, an individual must be able to perform each essential additional responsibility/duty satisfactorily and have a consistent history of a high-performance track record. The requirements listed are representative of the knowledge, skill, and/or ability required.
Preferred Education and Experience
 3-5 years of experience in a professional environment preferred.
 Training in Customer Service, Logistics, and/or Business Administration preferred
 Ability to type 65 WPM and proficiently use Microsoft Office: Word, Excel, PowerPoint.
 Experience with CRM software preferred and able to learn and use other software as needed.
 Experience in critical power equipment sales/service is not required but is a plus.
 
Knowledge, Skillset &amp; Abilities
<ul>
<li>Conveys essential information clearly and concisely, both in writing and verbally. Uses active listening skills while sharing information.</li>
<li>Demonstrate ability to handle multiple projects and priorities yet be responsive to changes in those priorities (ability to multitask and prioritize).</li>
<li>Demonstrate effective analytical skills and complex problem-solving abilities to handle both routine and complex situations.</li>
<li>Possess good attention to detail and the ability to comprehend basic scheduling and customer service concepts.</li>
<li>Commitment to provide consistent and quality customer service; willing to go above and beyond to make sure all loose ends are tied up, even after business hours if necessary, to meet the needs of the customer.</li>
<li>High degree of personal responsibility, work with a sense of pride and urgency to meet commitments and deadlines.</li>
<li>Ability to operate effectively both as part of a team and to work independently.</li>
<li>Has a positive attitude, is a team player, is ambitious and adaptable to feedback and change.</li>
<li>Ability to anticipate surprises, accept change, act on change, and understand overall impact of the operational needs for a project, process, or task.</li>
</ul>
Physical Demands
<ul>
<li>Ability to communicate in an active office environment, virtually, through email and telephone.</li>
<li>Ability to efficiently operate all job-related office equipment (telephone, computer, calculator, fax, copier, etc.).</li>
<li>Ability to sit for 80% or more of an 8-hour workday.</li>
<li>Ability to read and view computer screen.</li>
</ul>

Service Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: 
About Us:
CYPFER is a true first-responder Cybersecurity organization enabling clients to return to business rapidly, the right way, following a cyber-attack. We are a global market leader in ransomware post-breach remediation and cyber-attack first response. We deliver results that far surpass market statistics for cyber-extortion and ransomware events. Our team of cybersecurity professionals works with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.
Position Overview:
We are seeking a highly skilled and motivatedEngagement Support Specialist to join our team. This candidate will serve as the crucial link between clients, partners, and the technical delivery team.
The ideal candidate will possess strong communication and solutioning skills, and be proficient in both French and English, written and spoken.
Position Requirements:
As anEngagementsupportspecialist, you will primarily support the executive, leadership and project management teams throughout the engagement life cycle. This support will include:
<ul>
<li>Participating in scoping activities,</li>
<li>Technical note taking and contracting (client engagements and partnership agreements)</li>
<li>Act as the primary liaison between clients, partners, and the technical delivery team to ensure efficient engagement.</li>
<li>Understand and analyze client needs and cybersecurity incident details to provide high-level solutions and scoping.</li>
<li>Supporting the sales estimation and scoping process (including contracts and quotes)</li>
<li>Identification and development of new business opportunities for partner relationships and following-up on proactive service opportunities.</li>
</ul>
You will interact with internal and external executive management, legal partners, strategic partners and internal technical teams; therefore, communication and attention to detail are of paramount importance.
You will directly contribute to breach, remediation, advisory and security awareness engagements by supporting the sales estimation and scoping process (including SoW creation) and establishing relationships with key decision stakeholders as a trusted advisor.
The role requires translating client needs into CYPFER services to be delivered by the technical teams.
While the role is not technical in nature, the understanding of the fundamental services CYPFER offers into the marketplace and how these services align to security compliance requirements and/or incident response or digital forensics is key.
You are expected to acquire and develop a strong understanding of fundamentals of digital investigations and their underlying principles. You will be responsible for deliverables to clients for the commercial engagement lifecycle as well as supporting the project management team with reporting on engagement, client and commercial data.
The successful candidate will be responsible for the following:
<ul>
<li>Build the universe of prospective partners; research and develop a deep understanding of the Digital Forensics &amp; Incident Response (DFIR) and Post Breach Remediation (PBR) markets</li>
<li>Prospect for, uncover and evaluate new partner business opportunities</li>
<li>Work with Senior Management to lead the negotiation of any new contracts with partners</li>
<li>Own and manage existing partner relationships including contract renewals (partnerships and retainers)</li>
<li>Communicate, facilitate, and align understanding of the scope of support services and partner expectations</li>
<li>Ensure consistent delivery of high-quality service &amp; support solutions on a partner and engagement level</li>
<li>Ensure consistent timely resolution of issues</li>
<li>Ensure consistent professional conduct</li>
<li>Establish cadence to review partner performance, develop action plans and identify emerging issues</li>
<li>Establish relationships at the partner level with as many account executives as possible and provide regular communications and update in order to remain relevant.</li>
<li>Participate on Scoping calls and note taking with senior management.</li>
<li>Sending weekly/monthly activity reports to the reporting manager</li>
<li>Assist in sales and marketing activities as needed</li>
<li>Support the Project Management Office on Client/Partner/Engagement development related activities.</li>
</ul>
Job Requirements:
<ul>
<li>Primarily remote with some presence at the Office for meetings and other events as required</li>
<li>Seek guidance and direction but focus on working Independently, and with minimal supervision while delivering high quality outputs</li>
<li>Remain current on information security, emerging threat trends, and services</li>
<li>Develop a high degree of comfort in customer facing situations</li>
<li>Strong writing and communication skills required</li>
<li>Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail</li>
<li>Acquire and develop a strong understanding of fundamentals of digital investigations and their underlying principles, as well as CYPFER services provided.</li>
<li>Previous experience in a similar role within the cybersecurity industry or technical client incident support.</li>
<li>Strong problem-solving skills and the ability to think critically under pressure.</li>
</ul>
Educational and Background Requirements:
<ul>
<li>BA/BS degree or equivalent</li>
<li>Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences</li>
<li>Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions</li>
<li>Ability to work effectively across internal and external organizations</li>
<li>Ability to multi-task, prioritize, and manage time effectively</li>
<li>Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction</li>
<li>Ability to respond in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as needed</li>
</ul>
 
If you are a proactive and dedicated professional with a passion for cybersecurity and client engagement, we encourage you to apply for this exciting opportunity.
CYPFER is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
We thank you for your interest in joining the CYPFER team! While we welcome all applicants, only those who are selected for an interview will be contacted
 remote work

Engagement Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: $20.96 to 22.67 
Summary: Assists the programs teams by providing day-to-day administrative support to program admin staff, consumers, and direct support professionals as applicable. Works cooperatively with other program staff, outside agencies, DSPs, and organizational leadership regarding programmatic needs and support. This position reports to the Program Director.
Engagement in the mission of Access Alaska and the Five Core Services:
<ul>
<li>Independent Living Skills Training</li>
<li>Peer Support</li>
<li>Information &amp; Referral</li>
<li>Self &amp; Systems Advocacy</li>
<li>Transition</li>
</ul>
Essential functions: Reasonableaccommodation may be provided to enable individuals with disabilities to perform essential functions. 
<ul>
<li>With supervision from the Program Director, this position provides administrative support to programs teams to allow for efficient delivery of services.</li>
<li>Assist with the biweekly Consumer Directed Personal Care Services (CDPCS) time sheet process, to include corrections, processing, and DSP follow up.</li>
<li>Assists with the preparation of required paperwork for consumer intakes, 6 months visits, and renewals. This includes in-house paperwork for all programs, and other required documents as defined by Senior and Disability Services (SDS), other funders or oversight entities.</li>
<li>Establishes and maintains positive professional relationships with coworkers, Consumers and their relatives, guardians, representatives, Care Coordinators and community agencies and programs.</li>
<li>Ensure that any information necessitating a report to Adult Protective Services or a Critical Incident Report to SDS is done within the required timeframe.</li>
<li>Maintains all databases with accurate consumer information; updates Consumer/DSP lists regularly; inputs and maintains CIL Suite and Therap database information.</li>
<li>Therap database tasks include set up consumer and DSP profiles, caseloads, and timesheets.</li>
<li>Assists with DSP hiring, onboarding, and orientations as needed.</li>
<li>In partnership with Human Resources, monitor BCU and CPR renewals and assure that qualifications are up to date and compliant.</li>
<li>Assist with DSP evaluations and work availability.</li>
<li>Assist with DSPs Therap support, training, and corrections.</li>
<li>Assists in the review of timesheets to make sure that the SLA is followed appropriately, including that the DSP has not worked overtime or unauthorized hours.</li>
<li>Conduct follow-up calls to DSPs with incomplete or problematic timesheets when needed.</li>
<li>Printing and mailing of timesheets and other business-related correspondence.</li>
<li>Attend and participate in Programs staff meetings as scheduled.</li>
<li>Maintains program tracking spreadsheets including but not limited to tracking renewals, 6-month visits, and others. Will maintain regular communication with the Statewide Program Managers on any trends.</li>
<li>Preparing program paperwork and consumer paperwork as far as possible to support program associates, independent living advocates, and program managers.</li>
<li>Providing support with Service Authorization extensions and renewed authorization date check-ins. Making appropriate contacts and working alongside program staff and program managers to ensure these are processed in a timely fashion.</li>
<li>Recurring Medicaid eligibility checks for consumers.</li>
<li>Assistance with VA renewals and reports as needed.</li>
<li>Serves as a point of contact for Therap troubleshooting and training. Works alongside the Administrative Support Specialist to participate in and facilitate training related to Therap for program admin staff and DSPs.</li>
<li>Assisting with maintaining and updating consumer E-Files across programs monthly. Ensuring all required components are present in preparation for recurring file audits.</li>
<li>Assist with CIL Suite corrections.</li>
<li>Data maintenance and entry into State of Alaska Systems.</li>
<li>Other duties as assigned.</li>
</ul>
Required education: High school or general education development (GED) diploma.
 
Positions requirements: Mustbe 18 years of age or older, Min 2 years of Customer Service in the health and Human services field or like field, Experience serving Senior and/or individuals with disabilities, Administrative paperwork processing, data tracking to include use of Excel spreadsheets and data entry into database systems have a current- valid driver license, car insurance, and reliable transportation, able to lift (10 to 25 lbs.) repetitively, highly proficient with Microsoft Office Suite to include Excel, Word, and Outlook. Be a self-starter and able to work independently but also collaboratively as a member of a team. Must have the ability to organize, prioritize and meet deadlines, must comply with all Policies and procedures related to HIPAA and Confidentiality.
Preferred skills and Knowledge: Interest in working with a community-based agency serving Seniors and individuals with disabilities. Working Knowledge of CIL Suite, Direct Secure Messaging, Harmony, and Therap Databases. Familiarity with Support Plans.
 
Required skills: Confidentiality, excellent customer service skills, integrity, dependability, teamwork, creativity, problem solving, critical thinking, adaptability, organization, willingness to learn, empathy, professionalism.
 
Work environment: In Office and Remote after 6 months
Physical demands: Reasonable accommodation may be provided to enable individuals with disabilities to perform physical demands.
While performing the duties of this job, the employee is required to walk, stand, sit, bend, kneel, squat, and verbally communicate in person, by phone and telecommunications. The employee will be required to regularly lift, move, carry, and load items weighing 10-25 lbs., use hands, fingers and wrists for repetitive movements such as grasping, manipulating of objects tools or controls. Specific Vision abilities required by this job include close vision, vision a few feet away, peripheral vision depth perception and the ability to adjust focus.
Equipment Used: Office Equipment, Computer, Android Phones, Printer/Fax/Scanner.
 
Position Type:Full Time, Non-Exempt.
 
Work Hours: Monday through Friday 8-5
 
Working Authorization: All positions at Access Alaska Inc. require a State of Alaska and Federal Name base and fingerprint background check prior to employment. This process must result in an initial Provisional Approval, followed by a full Five (5) Year Approval.
 
Expectations: Actively support our mission and our consumer directed approach to providing programs and services. Commitment to and capable of working in a collaborative, cross-organizational team environment. Maintain Confidentiality Integrity Professionalism Excellent Work Ethic Support of AAIs Mission Vision and Values
 
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position, responsibilities and activities may change at any time with or without notice.

Program Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: $18-$20/hr 
Support Staff
Organization Overview
Roots is an interdisciplinary specialty clinic which provides bottom-up therapy and treatment. We believe that in order to find healing and maximize growth and development, the root of any issue must be identified and resolved. It is our belief that everyone brings unique skills and the best qualities to our practices where we offer premium-level treatment services to provide comprehensive care, including clinical treatment, rehab therapies, and other complementary services.
General Requirements:
<ul>
<li>High School diploma (or currently pursuing diploma or degree)</li>
<li>Maintain regular attendance and meet deadlines efficiently</li>
<li>Demonstrate ability to identify needs, take initiative, and work independently with a proactive mindset</li>
</ul>
 
Roots Qualifications:
<ul>
<li>Experience working in the clinical, social services, healthcare, or rehab field(s), whether in previous paid work or volunteer work/internship.</li>
<li>Experience in using an EHR system</li>
<li>Experience creating social media content on various platforms</li>
<li>Expertise in using Canva</li>
</ul>
 
Job Expectations:
<ul>
<li>Providing top-tier customer service by proficiently managing scheduling, handling phone and email inquiries, and resolving client requests in a timely, professional, and empathetic manner</li>
<li>Using Canva (or similar design software) to create visually appealing flyers, social media graphics, marketing materials, and other content as needed</li>
<li>General/basic office cleaning</li>
<li>Creating content and publish to various social media platforms</li>
<li>Maintaining a friendly front office atmosphere and environment</li>
<li>Assisting the practice owner with projects as assigned</li>
<li>High attention to detail to ensure accurate patient records</li>
<li>Exceptional oral and written communication skills</li>
<li>Ability to successfully utilize EHR (electronic health record) system for scheduling, documentation, and patient record management</li>
<li>Excellent time management skills</li>
</ul>
 
 This position is mainly onsite with some opportunities for remote work for projects. Onsite availability is needed for Tuesdays, Wednesdays, and Thursdays, as well as Mondays midday (if possible/desired), approximately 18-24 hrs/week, with a preferable start time of 9am.

3,176 Remote Customer Support Specialist Jobs