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<h3>Job Description</h3>
Job Description
Job Title: Remote Client Support Specialist
Hourly Pay: $20 - $24/hour
Summary: 
We are seeking a dedicated Client Support Specialist to join our remote team. In this role, you’ll be the first point of contact for clients, helping to resolve issues, answer questions, and ensure a seamless experience. If you're a problem-solver with strong communication skills and a passion for client success, this is a great opportunity to grow your career in customer support.
Key Responsibilities:
 
<ul>
<li>
Respond to client inquiries via phone, email, and live chat
</li>
<li>
Deliver timely and accurate support with a client-first approach
</li>
<li>Troubleshoot technical or service-related issues and guide clients to resolution</li>
<li>
Accurately document client interactions and track ongoing cases
</li>
<li>Assist with account management tasks such as updates, service requests, and order processing</li>
<li>Collaborate with internal teams to resolve complex or escalated client needs</li>
</ul>
Qualifications:
 
<ul>
<li>Strong communication skills with the ability to explain complex issues in a clear, concise manner</li>
<li>
Prior experience in client support, customer service, or help desk roles
</li>
<li>
Proficiency with CRM systems and support platforms
</li>
<li>Self-motivated and organized, capable of working independently in a remote setting</li>
<li>Reliable high-speed internet and a quiet home workspace</li>
</ul>
Perks &amp; Benefits:
 
<ul>
<li>
100% remote work with flexible scheduling
</li>
<li>
Competitive hourly pay: $20 - $24
</li>
<li>
Paid training and ongoing professional development
</li>
<li>
Flexible hours, including evening and weekend options
</li>
<li>
Supportive and team-oriented company culture
</li>
<li>
Opportunities for advancement within the support team
</li>
</ul>

Client Support Specialist

<h3>Job Description</h3>
Job Description
We are seeking an IT Support Technician to join our team! We provide outsourced IT services to small and medium size businesses (onsite and remote). As an employee you will be the face of our company to our clients. You will have the opportunity to work with many different types of businesses and will be an integral part of our team and the clients we serve.
Technical Skills:
Solid experience in troubleshooting, setup windows computers and its peripherals.
Troubleshoot computer hardware and software.
Install and configure software applications.
Adds/moves/changes to user accounts in Active Directory.
Basic printer and Wi-Fi configuration and support.
Good Knowledge of cloud applications, O365 and backup systems.
Good understanding of Firewalls and VOIP.
Provide technical support by identifying issues, researching solutions and resolving matters involving computer systems, software &amp; hardware.
Position Requirements:
<ul>
<li>A minimum of 5+ years’ experience providing end user support</li>
<li>Provide excellent customer service both onsite and remote</li>
<li>Relevant certifications is a plus</li>
<li>Excellent customer service and neat appearance are essential</li>
<li>Good written and verbal communication skills</li>
<li>Able to work independently and with others</li>
<li>Analytical and problem solving abilities</li>
<li>Ability to lift and transport moderately heavy objects, such as computers and peripherals</li>
<li>Candidate must own a reliable car and use it for transportation to client sites</li>
<li>Must be Orange County resident. Job requires on site visits around Orange County and LA County areas.</li>
</ul>
Company DescriptionWe are the premier IT services provider in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by offering technical leadership and services to our customers with a focus on providing innovative solutions and delivering exceptional customer service. 
<h3>Company Description</h3>
We are the premier IT services provider in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by offering technical leadership and services to our customers with a focus on providing innovative solutions and delivering exceptional customer service.

IT Support Specialist

<h3>Job Description</h3>
Job Description
Technical Support Specialist 
Unite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians, serving as a connector to administer medical cost sharing. The UHSM mission is to help Christian families fulfill their God-given purpose to care for one another and to positively impact our communities. Headquartered in Norfolk, VA, UHSM takes a modern approach to health sharing that prioritizes holistic health and wellbeing. UHSM offers simple, fair, and friendly health share programs to its members. 
About this role 
The Technical Support Specialist will be responsible for providing technical support to users, as well as administering and maintaining our systems. This role will be reporting to the Lead Systems Engineer. As the front line of our IT operations, you’ll manage and resolve support tickets, help maintain and optimize our infrastructure, and ensure seamless connectivity for both in-office and remote teams. 
This is a full-time role in-office on Monday – Friday from 8:00 AM – 5:00 PM. 
 
Key Responsibilities 
<ul>
<li>Act as first line of defense for all technical support requests </li>
<li>Troubleshoot issues related to VOIP technologies related to Five9 or similar telephony systems</li>
<li>Organize and prioritize helpdesk tickets with precision using Jira and other tools</li>
<li>Assist in the process of onboarding and offboarding employees</li>
<li>Train and support users on new software and hardware (Outlook, Teams, Word, Excel, OneDrive, Sharepoint, etc.)</li>
<li>Provide excellent customer focus to the team – from timely updates on ticket status with accurate estimates, to hands on troubleshooting</li>
<li>Maintain HIPAA compliance requirements across systems</li>
<li>Assist with the development and implementation of IT policies and procedures</li>
<li>Configure, manage, troubleshoot, and resolve issues related to Cisco Meraki networking equipment, including switches, routers, and access points </li>
<li>Install, configure, update, and sunset software across our ecosystem</li>
<li>Handle and assist in equipment moves, deployment, and equipment tracking </li>
<li>Reimaging and redeploying Windows workstations as needed </li>
<li>Analyze IT environments for risks, deficiencies, and security vulnerabilities and recommend solutions for improvement – in line with HIPAA regulations</li>
<li>Research and recommend new technologies to elevate the company’s infrastructure</li>
</ul>
Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs. 
Required Qualifications 
<ul>
<li>At least 1 year of experience in IT support, supporting on-site and remote users </li>
</ul>
Preferred Qualifications 
<ul>
<li>At least 1 year of working in the healthcare industry</li>
<li>Certifications like A+ or similar</li>
<li>Familiarity with Azure, VOIP systems (e.g., Five9), and cloud infrastructure </li>
<li>Experience with Jira</li>
<li>Strong communication skills, with proven ability to identify solutions and quickly summarize recommendations and options </li>
<li>Collaborate and proactive with a can-do attitude</li>
</ul>
What we offer 
<ul>
<li>Competitive Hourly + health, dental, vision, and 403(b) with company match</li>
<li>Ability to make important enhancements to the Healthcare industry</li>
</ul>
UHSM is an Equal Opportunity Employer. Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability. 
 Monday – Friday from 8:00 AM – 5:00 PM

Technical Support Specialist

<h3>Job Description</h3>
Job Description
Position Overview:
Docketly is an appearance counsel provider, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up, and be able to pick up multiple job duties quickly, and efficiently. We are looking for critical thinkers who are self-starters and are natural born leaders! 
Key Responsibilities:
<ul>
<li>Learn how we deliver scripted dialogue to schedule attorneys for hearings </li>
<li>Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist</li>
<li>Ability to meet or exceed specific set goals and metrics</li>
<li>Daily stand-up meetings with the team</li>
</ul>
Qualifications:
<ul>
<li>A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions Excellent verbal and written, organizational, presentation, and communication skills</li>
<li>Technical savviness</li>
<li>Strong analytic capability - the ability to transform data into insight</li>
<li>Ability to function in a fast-paced and innovative environment</li>
<li>Ability to read, write and speak English</li>
</ul>
Being a Docketly employee means:
<ul>
<li>Comprehensive Medical, Dental Vision Coverage </li>
<li>401K plan with company matching</li>
<li>Transit benefits</li>
<li>Excellent growth opportunities</li>
<li>Starting Pay: $15.00 to 17.00 per hour </li>
</ul>
People who should apply for our Docketly Support Specialist (Sales):
<ul>
<li>Eager to grow with a scaling business</li>
<li>Comfortable in a fast-paced environment</li>
<li>Confident on the phone</li>
<li>Learn to solve problems before they exist</li>
<li>Comfort with high volume workload; not being afraid to "roll up your sleeves"</li>
<li>Leverage strategic thinking, influencing and coaching skills.</li>
</ul>

Outbound Customer Service Representative (Remote)

<h3>Job Description</h3>
Job DescriptionCompany Description 
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations &amp; Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description 
NBC Sports Next is where sports and technology intersect. We’re a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology.
At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We&nbsp;equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with dozens of sports solution products, including&nbsp;SportsEngine, the largest youth sports club, league and team management platform;&nbsp;GolfNow, the leading online tee time marketplace and provider of golf course operations technology;&nbsp;GolfPassthe ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips, and more.
At NBC Sports Next we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.&nbsp;&nbsp;
Come join us as we work together as one team to innovate and deliver what’s Next.&nbsp;&nbsp;
We are looking to fill a Support Specialist position on our Partner Care Support team. Our Team is responsible for consulting on all matters regarding our technology solutions which Partner Golf Courses use to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service rarely found in the golfing industry. If you have a passion for solving problems and helping people improve their businesses, this is a great job for you.
Job Duties
<ul>
<li>Be a resource for our customers by offering solutions to their technical challenges</li>
<li>Offering exceptional customer service by speaking directly to golf course operators that use our proprietary software.</li>
<li>Remote connect to customer PCs to provide training sessions, installation of software, adjust configuration settings, and/or identify and troubleshoot issues.</li>
<li>Solve technical issues that may include tablet configurations, Windows printing, receipt printing, Bluetooth painting, port forwarding, resolving IP conflicts, and running basic SQL queries.</li>
<li>Consulting clients on how to best utilize our software to maximize revenue and improve business efficiency.</li>
<li>Serving our valued partners by establishing and maintaining relationships with clients.</li>
<li>Escalate issues to Golf Business Support Manager, assisting and assuring solutions are implemented</li>
<li>Document pertinent information and investigation details in Salesforce cases</li>
<li>Show initiative by making product suggestions or noting improvements in internal processes</li>
</ul>
Qualifications 
Basic Qualifications
<ul>
<li>Tech-savvy with a working knowledge of MS Windows &amp; Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities.</li>
<li>Ability to rapidly learn our software and demonstrate competence with new technologies and software applications.</li>
<li>High energy and engaging personality with patience for all levels of technology users required</li>
<li>Experience may include any of the following:
<ul>
<li>Technical background in a help desk environment that required customer service skills</li>
<li>Education or degree in any of the following areas: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, CyberSecurity, Software Development, or other relevant technical areas</li>
<li>Technical Certifications - CompTia, A+, Network+, Google IT Support Professional, etc</li>
</ul>
</li>
</ul>
Desired Qualifications
<ul>
<li>Bachelor’s degree in Computer Science, IT, or related field preferred</li>
<li>Owner of one or more of the following IT certifications: A+, Network+, MTA or higher.</li>
<li>Prior experience with NBC Sports Next, GolfNow, or EZLinks software</li>
<li>Administration, management, or support of point-of-sale software in a retail or F&amp;B environment, and/or online reservation systems</li>
<li>Familiarity with SalesForce.com</li>
<li>Knowledge of golf preferred, with previous experience in golf and technology products</li>
<li>Advanced problem-solving and analytical skills a plus</li>
</ul>
Additional Job Requirements
<ul>
<li>Willingness to work as early/open and late/close shifts, including weekends, and overtime</li>
<li>Hybrid: This position has been designated as hybrid, generally contributing from the office, a minimum of three days per week.</li>
<li>Must be willing to work in the Orlando, FL office</li>
</ul>
 Additional Information 
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to <a href="mailto:AccessibilitySupport@nbcuni.com" target="_blank">AccessibilitySupport@nbcuni.com</a>.
Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.

Support Specialist, Partner Care

<h3>Job Description</h3>
Job Description
Technical Support Specialist is responsible for assisting clients and exhibitors with questions or technical issues related to lead retrieval. The ideal candidate will have strong communication skills and a background in customer service and a general knowledge of software and hardware. Often tasked with being onsite at conferences, events, and trade shows, it is essential that the TSS be personable and professional.
Duties/Responsibilities:
<ul>
<li>Identifies, investigates, and resolves users problems with computer software and hardware.</li>
<li>Consults with users to determine steps and procedures taken to identify and resolve the problem.</li>
<li>Applies knowledge of computer software, hardware, and procedures to solve problems.</li>
<li>Collaborates with other staff to research and resolve problems.</li>
<li>Maintains knowledge of technology innovations and trends.</li>
<li>Hands on ability to utilize, implement, repair, update various computer software and hardware.</li>
<li>Represent eShow’s products and services with an understanding of how our solutions meet our customers’ needs.</li>
<li>Generate new sales onsite and support sales made online.</li>
<li>Maintain working relationships with existing customers to ensure exceptional service.</li>
<li>Create and maintain documentation for lead retrieval sales, including but not limited to order forms, emails, webpages, and pdf.</li>
<li>Communicate effectively with customers to assist with their lead retrieval needs.</li>
<li>Fields support calls, chat, email, and/or other communication from users.</li>
<li>Performs other related duties as assigned.</li>
<li>Ability for frequent travel / around 10-20 days per month (as needed)</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Professional and pleasant email &amp; telephone manner.</li>
<li>Ability to explain technical issues to technical and nontechnical employees and customers.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Proficient with Microsoft Office Suite, Google Suite or related software.</li>
<li>Proficient with or the ability to quickly learn an array of computer hardware and software.</li>
<li>Strong attention to detail and organizational skills</li>
<li>Effective time management skills and multi-task oriented</li>
<li>Ability to perform within short term deadlines and work in a team environment</li>
<li>Ability to communicate clearly with personnel at all levels of education, inside and outside the organization</li>
<li>Proficient with Google applications</li>
</ul>
Preferred Skills/Certifications/Abilities: 
<ul>
<li>Experience in Sales and/or Event Management in the Tradeshow Industry or a combination</li>
<li>Network+</li>
<li>A+</li>
<li>Any higher or relevant certifications considered</li>
</ul>
Requirements:
<ul>
<li>Ability for frequent travel / around 10-20 days per month (as needed)</li>
<li>Hybrid Remote/Onsite/In Office Position (as needed)</li>
<li>Willingness to work weekends when needed or long hours</li>
<li>Ability to sit and&nbsp;stand for long periods of time</li>
<li>Pull/push equipment used for Onsite</li>
<li>Lift and pull up to 50 pounds</li>
</ul>
Job Perks:
<ul>
<li>Salary with potential annual raises (Bi-weekly pay)</li>
<li>Paid Holidays/10 days PTO</li>
<li>Medical/Dental/Vision Insurance and 401(k)</li>
<li>Paid Travel Opportunities with per diem</li>
<li>Pay: $36,000-$42,000 per year</li>
</ul>
Company DescriptionJoin eShow and Shape the Future of Event Management! At eShow, we’re revolutionizing the event management industry with cutting-edge technology and innovative solutions. Founded in 1996, eShow was built to tackle the challenges event organizers face, and today, our dynamic, all-in-one event management platform empowers organizations to plan, execute, and measure their events seamlessly. Our comprehensive suite of tools, including Registration Management, Conference Management, Exhibit Management, Mobile App solutions, and more, helps streamline every aspect of event planning. At eShow, we don’t just provide software—we deliver efficiency, innovation, and game-changing solutions that redefine event success. We’re looking for passionate, forward-thinking professionals who are ready to make an impact in a fast-growing industry. Join our team and be part of shaping the future of events! For additional information, please visit <a href="https://www.goeshow.com" target="_blank">https://www.goeshow.com</a> 
<h3>Company Description</h3>
Join eShow and Shape the Future of Event Management!\r\n\r\nAt eShow, we’re revolutionizing the event management industry with cutting-edge technology and innovative solutions. Founded in 1996, eShow was built to tackle the challenges event organizers face, and today, our dynamic, all-in-one event management platform empowers organizations to plan, execute, and measure their events seamlessly.\r\nOur comprehensive suite of tools, including Registration Management, Conference Management, Exhibit Management, Mobile App solutions, and more, helps streamline every aspect of event planning.\r\n\r\nAt eShow, we don’t just provide software—we deliver efficiency, innovation, and game-changing solutions that redefine event success. We’re looking for passionate, forward-thinking professionals who are ready to make an impact in a fast-growing industry.\r\n\r\nJoin our team and be part of shaping the future of events!\r\n\r\nFor additional information, please visit <a href="https://www.goeshow.com" target="_blank">https://www.goeshow.com</a>

<h3>Job Description</h3>
Job Description
Who We Are &nbsp;
HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at <a href="http://www.hungerrush.com" target="_blank">www.hungerrush.com</a> &nbsp;
Position Summary:  &nbsp;
Work with restaurant partners to regularly review, retain and optimize service with Menufy by HungerRush. Check the customer’s brand web presence across platforms like Google, Apple, Facebook, Yelp, and more. Work closely with our highest volume restaurant partners to ensure continued success. Focus on customer outreach, retention, new product/service awareness, and order improvement coaching. &nbsp; This is a remote position Essential Responsibilities and Duties:
<ul>
<li>Assess customer needs, provide expertise and knowledge on product features, and provide consulting services regarding available options &nbsp;</li>
<li>Design and implement customer retention strategies to increase loyalty and retain business &nbsp;</li>
<li>Recover, optimize, maintain, and protect our customers’ information on search engines and Google Business Profiles &nbsp;</li>
<li>Communicate with other organizations like Google Support to assist our customers' needs &nbsp;</li>
<li>Schedule and conduct performance briefings with customers and work to find solutions for potential inquiries &nbsp;</li>
<li>Maintain the highest level of knowledge about our competitors &nbsp;</li>
<li>Review customer’s business settings and modify them as needed to optimize the success of the customer &nbsp;</li>
</ul>
Qualifications:
Education &nbsp;
<ul>
<li>High School Diploma or equivalent</li>
</ul>
Experience &nbsp;
<ul>
<li>Minimum of 2-year industry or related experience required &nbsp;</li>
<li>Minimum of 3-year customer service experience required &nbsp;</li>
<li>1+ years of restaurant experience preferred &nbsp;</li>
<li>Fluent in Spanish&nbsp;</li>
<li>Fluent in English&nbsp;</li>
</ul>
 &nbsp;
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Customer Success Specialist - Bilingual Spanish

<h3>Job Description</h3>
Job Description
About the Role
We’re seeking a dependable and skilled Help-Desk Technician to lead internal IT support operations for our NYC office and broader business units. You’ll provide direct on-site support to users based in Midtown Manhattan, while also maintaining connectivity and coordination with our Great Neck headquarters and field operations. This role combines hands-on computer hardware and application support along with infrastructure support. You’ll also act as a local advocate, ensuring that corporate policies are implemented effectively and appropriately for our teams on the ground.
Key Responsibilities
<ul>
<li>
Provide on-site technical support at our Midtown Manhattan office for desktops, laptops, applications, printers, and network services.
</li>
</ul>
<ul>
<li>
Administer Microsoft 365 environment (Teams, SharePoint, Exchange, OneDrive, Intune) and manage user accounts, devices, and licensing.
</li>
</ul>
<ul>
<li>
Maintain and support infrastructure across Great Neck HQ and remote offices as needed.
</li>
</ul>
<ul>
<li>
Collaborate with corporate IT to implement corporate-wide tools, security standards, and global policies—while advocating for local business needs.
</li>
</ul>
<ul>
<li>
Handle hardware provisioning, software deployment, onboarding/offboarding, and asset tracking.
</li>
</ul>
<ul>
<li>
Troubleshoot and support specialized applications (e.g., Autodesk, financial, and HR systems).
</li>
</ul>
<ul>
<li>
Document IT processes, configurations, and troubleshooting procedures; contribute to internal knowledge sharing.
</li>
</ul>
<ul>
<li>
Assist with training users on technology best practices.
</li>
</ul>
<ul>
<li>
Ensure business continuity by proactively maintaining system stability and responding to critical issues.
</li>
</ul>
<ul>
<li>
Travel to Great Neck Backoffice and local job sites in NY and New Jersey as needed to support users and coordinate infrastructure needs.
</li>
</ul>
Qualifications 
Required: 
<ul>
<li>
5+ years of experience in internal IT support, systems administration, or desktop/infrastructure management within a mid-sized or enterprise organization.
</li>
</ul>
<ul>
<li>
Advanced proficiency with Microsoft 365 ecosystem, including administration of Exchange Online, SharePoint, OneDrive, Teams, and device management through Intune/Endpoint Manager.
</li>
</ul>
<ul>
<li>
Strong working knowledge of Windows operating systems (Windows 10/11) and basic user and group management. Understanding AD, DNS, DHCP, Group Policy concepts.
</li>
</ul>
<ul>
<li>
Basic knowledge of networking fundamentals, including cabling standards, WAN circuits, routing and switching, firewalls, DMZs, VLANs, and IP addressing and subnetting
</li>
</ul>
<ul>
<li>
Experience supporting business productivity and line-of-business applications, including installation, configuration, troubleshooting, and updates (e.g., MS Office, Adobe products, finance or HR tools, Autodesk applications).
</li>
</ul>
<ul>
<li>
Hands-on experience with IT asset management, including imaging, deployment, hardware inventory, and lifecycle replacement.
</li>
</ul>
<ul>
<li>
Ability to troubleshoot complex hardware and software issues, independently or with vendor support, and follow through to resolution.
</li>
</ul>
<ul>
<li>
Excellent communication skills, both written and verbal — able to clearly explain technical concepts to non-technical users and document procedures and solutions.
</li>
</ul>
<ul>
<li>
Ability to prioritize, manage, and execute multiple concurrent tasks in a dynamic environment with shifting priorities.
</li>
</ul>
<ul>
<li>
Strong sense of ownership and follow-through — demonstrates initiative and holds themselves accountable for deliverables.
</li>
</ul>
<ul>
<li>
Demonstrated ability to work independently with minimal supervision, while also being a collaborative team player who can work cross-functionally.
</li>
</ul>
<ul>
<li>
Customer service mindset — friendly, professional demeanor and a commitment to user satisfaction and technical excellence.
</li>
</ul>
<ul>
<li>
Willingness and ability to travel between Midtown Manhattan, Great Neck HQ, and local job sites as needed, sometimes on short notice.
</li>
</ul>
Preferred: 
<ul>
<li>
Experience in hybrid desktop/server environments or enterprise settings
</li>
</ul>
<ul>
<li>
Exposure to Power Automate, Power Apps, or SharePoint customization
</li>
</ul>
<ul>
<li>
Familiarity with Autodesk licensing and support and other construction related applications
</li>
</ul>
<ul>
<li>
IT certifications such as CompTIA A+/Network+, Google IT Support Professional Certificate, Microsoft Fundamentals.
</li>
</ul>
What You’ll Bring 
<ul>
<li>
A proactive, solutions-focused mindset
</li>
</ul>
<ul>
<li>
The confidence to represent end users and advocate for practical solutions
</li>
</ul>
<ul>
<li>
The discipline to self-manage while staying aligned with team goals
</li>
</ul>
<ul>
<li>
A calm, supportive attitude under pressure
</li>
</ul>
<ul>
<li>
A strong sense of ownership and pride in the technology experience you deliver
</li>
</ul>
Company DescriptionUni-Data &amp; Communications, Inc. was formed in 1989 to service the IT infrastructure support needs of the financial services community. Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses. 
<h3>Company Description</h3>
Uni-Data &amp; Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Help Desk Support Specialist

<h3>Job Description</h3>
Job Description
Job Summary
ACN Contact Center Support Specialists provide ACN Independent Business Owners (IBOs) with clear and accurate information regarding company services and products, commission structures, and policies and procedures. This role is responsible for supporting IBOs in accordance with ACN's policies, procedures, quality standards, and applicable local, state, and federal regulations.
Job Duties
<ul>
<li>Call Handling: Answer an average of twenty-five incoming calls from IBOs per day.</li>
<li>Live Chat Monitoring: Monitor and respond to incoming live chat requests from IBOs efficiently and accurately, meeting departmental goals- average of 10 incoming chats per day.</li>
<li>Customer Interaction: Address multiple chat inquiries simultaneously while maintaining professionalism and a sense of urgency, especially for IBOs seeking repeated resolutions.</li>
<li>Resource Guidance: Direct IBOs to appropriate resources and online tools for information related to their role.</li>
<li>Product Knowledge: Maintain current knowledge of ACN products and services, offering technical assistance when needed.</li>
<li>Inquiry Response: Address IBO inquiries about subscriber services, products, billing, and general information, providing accurate and up-to-date details about ACN products, policies, and procedures.</li>
<li>Issue Resolution: Identify and resolve issues related to policies, procedures, and compensation plans.</li>
<li>Technical Assistance: Offer assistance in locating pertinent information using ACN's online tools and maintain current product knowledge.</li>
<li>Documentation: Accurately complete all necessary forms and documentation.</li>
<li>Root Cause Analysis: Review and determine the root cause of IBO inquiries, driving resolution effectively.</li>
<li>Team Collaboration: Work collaboratively with team members and other departments to achieve common goals and improve IBO support.</li>
<li>Additional Duties: Perform other duties as required.</li>
</ul>
Required Skills and Abilities
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Bi-lingual in Spanish required.</li>
<li>Strong problem-solving and critical thinking abilities.</li>
<li>Ability to multitask and manage time effectively.</li>
<li>Patience and empathy when dealing with difficult situations.</li>
<li>Strong organizational skills and attention to detail.</li>
</ul>
Working Environment
<ul>
<li>Onsite employees – As a condition of your employment with ACN, Inc, you will be required to work onsite at our designated office or facility. When considering this position, please be aware that you will be expected to perform your duties at our physical location as outlined in your offer of employment, We understand circumstances may require temporary remote work arrangements and exceptions may be granted on a case-by-case basis. However, it’s essential for candidates to understand that the standard expectations is to work onsite.</li>
<li>Office environment Mon-Fri, hours vary.</li>
<li>The position may require occasional travel for continuing education, training or support.</li>
</ul>
Physical Requirements:
Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions on a case-by-case basis.
<ul>
<li>To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. </li>
<li>The physical demands described here are representative of those indicative of a typical corporate office. environment. This includes prolonged periods of sitting at a desk and working on a computer. </li>
<li>Required to stand periodically; walk, hear, listen, talk, and visually see. </li>
<li>Use hands to finger, handle, or feel; the ability to reach with hands and arm. </li>
<li>The ability to lift up to 15 pounds at times. </li>
</ul>
Security Training Requirement: Please be aware that this position requires successful candidates to complete mandatory security training during their onboarding process. Security training is essential to our commitment to maintaining a secure work environment, protecting sensitive information, and ensuring the safety of our personnel. The specifics of the required security training will be communicated during the onboarding process. If you are prepared to fulfill this training requirement and are enthusiastic about contributing to our organization's security culture, we invite you to apply for this position.
Federal and State Disclaimer
ACN is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACN observes the Workers Fairness Act in South Carolina, protecting employees and applicants for employment with medical needs arising from pregnancy, childbirth or medical conditions related to pregnancy or childbirth This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

IBO Support Specialist Bi-Lingual

<h3>Job Description</h3>
Job DescriptionCompany Description 
PracticeMatch is the industry leader in providing practicing physician and resident/fellow data and services to in-house physician staffing professionals and offers a continuum of services designed to provide a clear competitive hiring advantage to health organizations.
As the physician recruiting industry evolves, PracticeMatch continues to innovate with new solutions for physician sourcing, developing sourcing solutions enhanced with the power of PracticeMatch databases. With an in-house staff of experts, telemarketing, email marketing, and direct marketing, PracticeMatch offers healthcare sourcing solutions and customer service unsurpassed in the industry.
Due to our continued growth, we are hiring for a Physician Relations Specialist&nbsp;to join PracticeMatch, an M3 company.
This position is fully remote and you will be able to work permanently from your home.
Job Description 
This Physician Relations Specialist will be responsible for conducting phone interviews with graduating residents and fellow physicians to gain their valuable personal recruitment information that physician healtchare organizations require to successfully recruit and place qualified physicians.&nbsp;
Essential Duties&nbsp;Include:
<ul>
<li>Complete phone interviews with physicians to obtain their personal contact information and future practice desires</li>
<li>Place outbound calls to physicians in regards to future practice opportunities</li>
<li>Connect with residents/fellows on social media platform</li>
<li>Inform physicians on PracticeMatch's career resources</li>
<li>Receive inbound calls from physicians, hospitals, and administrators</li>
<li>Work independently in order to meet their daily and weekly quota of phone call attempts as well as physicians interviewed</li>
<li>Produce between 80-100 calls each day</li>
</ul>
Qualifications 
<ul>
<li>Superior listening skills and professional phone communication</li>
<li>Experience using LinkedIn</li>
<li>Possesses self- motivation and assertiveness to achieve goals</li>
<li>Is experienced with a ‘sales’ approach towards “gate-keepers”</li>
<li>Outbound call experience preferred</li>
<li>High school degree or equivalent work experience in market research; sales and/or customer support preferred</li>
<li>Efficient communication skills are required in order to be successful.</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to multi-task, prioritize and manage time effectively</li>
<li>Attention to detail, as the job consists of data entry of information received from physician</li>
</ul>
 Additional Information 
Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
<ul>
<li>Health and Dental</li>
<li>Life, Accident and Disability Insurance</li>
<li>Prescription Plan</li>
<li>Flexible Spending Account</li>
<li>401k Plan and Match</li>
<li>Paid Holidays and Vacation</li>
<li>Sick Days and Personal Day</li>
</ul>
About M3 USA:
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.
Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.
*M3 reserves the right to change this job description to meet the business needs of the organization
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