Job Description
Job Description
Technical Support Specialist is responsible for assisting clients and exhibitors with questions or technical issues related to lead retrieval. The ideal candidate will have strong communication skills and a background in customer service and a general knowledge of software and hardware. Often tasked with being onsite at conferences, events, and trade shows, it is essential that the TSS be personable and professional.
Duties/Responsibilities:
- Identifies, investigates, and resolves users problems with computer software and hardware.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Collaborates with other staff to research and resolve problems.
- Maintains knowledge of technology innovations and trends.
- Hands on ability to utilize, implement, repair, update various computer software and hardware.
- Represent eShow’s products and services with an understanding of how our solutions meet our customers’ needs.
- Generate new sales onsite and support sales made online.
- Maintain working relationships with existing customers to ensure exceptional service.
- Create and maintain documentation for lead retrieval sales, including but not limited to order forms, emails, webpages, and pdf.
- Communicate effectively with customers to assist with their lead retrieval needs.
- Fields support calls, chat, email, and/or other communication from users.
- Performs other related duties as assigned.
- Ability for frequent travel / around 10-20 days per month (as needed)
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional and pleasant email & telephone manner.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite, Google Suite or related software.
- Proficient with or the ability to quickly learn an array of computer hardware and software.
- Strong attention to detail and organizational skills
- Effective time management skills and multi-task oriented
- Ability to perform within short term deadlines and work in a team environment
- Ability to communicate clearly with personnel at all levels of education, inside and outside the organization
- Proficient with Google applications
Preferred Skills/Certifications/Abilities:
- Experience in Sales and/or Event Management in the Tradeshow Industry or a combination
- Network+
- A+
- Any higher or relevant certifications considered
Requirements:
- Ability for frequent travel / around 10-20 days per month (as needed)
- Hybrid Remote/Onsite/In Office Position (as needed)
- Willingness to work weekends when needed or long hours
- Ability to sit and stand for long periods of time
- Pull/push equipment used for Onsite
- Lift and pull up to 50 pounds
Job Perks:
- Salary with potential annual raises (Bi-weekly pay)
- Paid Holidays/10 days PTO
- Medical/Dental/Vision Insurance and 401(k)
- Paid Travel Opportunities with per diem
- Pay: $36,000-$42,000 per year
Company DescriptionJoin eShow and Shape the Future of Event Management!
At eShow, we’re revolutionizing the event management industry with cutting-edge technology and innovative solutions. Founded in 1996, eShow was built to tackle the challenges event organizers face, and today, our dynamic, all-in-one event management platform empowers organizations to plan, execute, and measure their events seamlessly.
Our comprehensive suite of tools, including Registration Management, Conference Management, Exhibit Management, Mobile App solutions, and more, helps streamline every aspect of event planning.
At eShow, we don’t just provide software—we deliver efficiency, innovation, and game-changing solutions that redefine event success. We’re looking for passionate, forward-thinking professionals who are ready to make an impact in a fast-growing industry.
Join our team and be part of shaping the future of events!
For additional information, please visit https://www.goeshow.com
Company Description
Join eShow and Shape the Future of Event Management!\r\n\r\nAt eShow, we’re revolutionizing the event management industry with cutting-edge technology and innovative solutions. Founded in 1996, eShow was built to tackle the challenges event organizers face, and today, our dynamic, all-in-one event management platform empowers organizations to plan, execute, and measure their events seamlessly.\r\nOur comprehensive suite of tools, including Registration Management, Conference Management, Exhibit Management, Mobile App solutions, and more, helps streamline every aspect of event planning.\r\n\r\nAt eShow, we don’t just provide software—we deliver efficiency, innovation, and game-changing solutions that redefine event success. We’re looking for passionate, forward-thinking professionals who are ready to make an impact in a fast-growing industry.\r\n\r\nJoin our team and be part of shaping the future of events!\r\n\r\nFor additional information, please visit https://www.goeshow.com