<h3>Job Description</h3>
Job Description
Overview

About Seminole Hard Rock Hotel &amp; Casino Hollywood
Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits!

COFFEE BAR - ASSISTANT MANAGER

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
As a Data Strategies Manager, you will manage projects that look at historical, current, and predictive views of the business to support key partners in decision making. Work closely with marketing, operations, and other departments to perform statistical analyses addressing business challenges. You will supervise, mentor, and train one or more direct reports. You will assign projects to your team and monitor progress. Success will be measured by your ability to provide in-depth insights and recommendations that solve business challenges as well as your ability to provide highly consumable data to the organization.
<ul>
<li>Partner with corporate and property leadership in marketing, operations, and other departments to understand business challenges and offer data-based solutions.</li>
<li>Develop and present comprehensive analyses, including insights and recommendations, to various levels of the organization, including senior leadership and marketing leadership.</li>
<li>Lead test and learn experimentation efforts including experiment prioritization, test design, and providing key learnings with recommendations.</li>
<li>Support direct marketing, special events, and promotional activities through robust customer segmentation, performance analysis, test design and analysis, and predictive modeling.</li>
<li>Analyze large data sources to understand key drivers of the business.</li>
<li>Apply predictive modeling, segmentation, forecasting, and multivariate analysis techniques to solve business challenges and maximize business performance.</li>
<li>Identify, research, and implement new, cutting-edge analytics techniques.</li>
<li>Manage assigned projects from inception to completion. This includes meeting with business partners, clearly defining the problem or question, formulating an approach, executing the analysis, creating conclusions and recommendations, and presenting findings to the business.</li>
<li>Design, create, and maintain dashboards and reports that track key metrics across the business for the purpose of monitoring the health of the business.</li>
<li>Write SQL, Python, R, SSIS, etc. to extract, manipulate, and move data within the Boyd Gaming technology stack.</li>
<li>Provide clear, insightful, and meaningful analysis that supports decision making.</li>
<li>Create and maintain documentation of processes.</li>
<li>Hire, train, coach, and develop other members of the Data Strategies team.</li>
<li>Prioritize and manage the workload of your direct report(s).</li>
<li>Drive efficiency in the department through automation.</li>
<li>Develop and maintain a positive working relationship with outside vendors, the properties, and other corporate departments.</li>
<li>Take initiative and solve problems.</li>
<li>Make good decisions in a timely manner.</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications 
<ul>
<li>Bachelor’s degree in a quantitative field such as business analytics, statistics, mathematics, economics, computer science, or closely related field required. Master’s degree preferred.</li>
<li>Minimum 5 years of relevant analytics experience required.</li>
<li>Expertise with tools such as SQL, Python, R, SAS, or SPSS required.</li>
<li>Advanced knowledge of BI tools such as MicroStrategy, Tableau, or Power BI required.</li>
<li>Highly proficient with Microsoft Office.</li>
<li>Inquisitive analytic thinking with a keen ability to solve problems.</li>
<li>Demonstrated professionalism and leadership skills.</li>
<li>Organized and detail oriented with strong attention to accuracy.</li>
<li>Ability to communicate complex analyses to a variety of audiences.</li>
<li>Ability to obtain/maintain any necessary licenses and/or certifications</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Data Strategies Analysis Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
ABOUT ENCORE BOSTON HARBOR Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth.&nbsp; Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.&nbsp;
Job Description 
The Encore Boston Harbor Shift Manager– Cage Operations will be responsible for daily operations of the Cashiers Cage Department during assigned shifts. This position will oversee and manage the activities of the Count Rooms to ensure the integrity of currency and chips/tokens counting derived from casino games, as well as ensuring compliance with all gaming regulations and Massachusetts Gaming Commission and federal reporting requirements. Responsibilities include but are not limited to: implementing the department strategy; maximizing opportunities for departmental and company success; ensuring security and protection of all casino assets passing through the cashiers cage; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction for casino cage.
The Shift Manager will be responsible for gaming protections, including monitoring the wagering counter and Administrative Operator room. The Shift Manager will also provide support and leadership to the Sports Book staff. Through efficient acceptance, monitoring, and adjusting of wagering transactions, the Supervisor NT will ensure that all goals of the department are carried out as set forth by the Director.
JOB RESPONSIBILITIES:&nbsp;&nbsp;
Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Ensures that the Sports Book appearance is up to Encore Boston Harbor standards.
Monitoring, tracking, and adjusting wagers according to business levels.
Monitors book activity (i.e., Regulation 6A related transactions).
Monitors TV selections and audio for the Sports Book.
Completes W2-G’s on winning tickets.
Verifies monetary balances at intervals determined by management.&nbsp;
Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
Supervises daily activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Supports the management and performance of team members under his/her area of responsibility.
Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations, and controls property wide are enforced.&nbsp;
Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property-wide communication.
Supports hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment.
Provides professional internal and external guest service, which may require levels of patience, tact, and diplomacy. Responsible for addressing guest and team member issues as appropriate.&nbsp;
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding Communities, as an ambassador of the Encore brand.
Manages and assists and cashiers and Ticket Redemption Leads.
Ensures that all Cashiers Cage reports are submitted in a timely manner.
Assigns Cage team members according to job requirements and the team members’ abilities, skills, and experience.
Observes performance of duties to evaluate efficiency and to detect and correct inefficient work practices.
Is responsible for the balancing of various bank drawers within the Cage/Credit area of the Finance Department, maintaining accuracy throughout all phases of the balancing process.
Maintains protection of extremely large amounts of currency, ensuring prevention loss by providing extreme care and attention to detail.
Ensure that procedures and proper controls are implemented to protect counted receipts.
Maintain close control of all activity in the Count Rooms by maintaining an awareness of changes and or problems, which may affect the security of the coin/currency in the Count Rooms.
Maintain visual and electronic surveillance of personnel, ensuring prevention of monetary loss.
Schedule Count Room personnel and obtains signatures daily for the Gaming Commission.
Observe count, reviews count slips, and reconciles total funds to ensure the integrity of the count.
Transfer receipts to the Cashier's Cage and the corresponding documentation to the Accounting department on a daily basis.
Supervise the count and packaging of coin/currency delivered to the Count Room from the bank at the order of the Cashier's Cage.
Order and stock parts to ensure proper operation and maintenance of all cage equipment.
Balance inventory of chip bank to the casino computer system and accounts for all chip movements in and out of the chip bank.
Works with safety as a priority and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.
Qualifications 
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:&nbsp;
High school degree or equivalent required. Bachelor’s Degree in a related field or equivalent experience preferred.
Minimum 2 years of Casino experience required, with a prior leadership role preferred.
Minimum 2 years of years Sports Book Management experience preferred but not required, with a prior leadership role preferred.
Candidates must have skill with 10-key, the operation of wagering systems and Ticket Issuing Machines
Requires general computer skills and basic knowledge of Microsoft Office.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus.
Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Mathematical Skills &amp; Reasoning Ability:
Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.
Ability to define problems, collect data, establish facts, and draw valid conclusions.&nbsp;
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.&nbsp;
Work Environment:
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases too loud. Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.
Reliable, consistent, and punctual attendance is required.
 Additional Information 
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

Shift Manager - Cage Operations

<h3>Job Description</h3>
Job Description
Overview
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel &amp; Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels &amp; Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit <a href="http://www.hardrock.com" target="_blank">www.hardrock.com</a> or shop.hardrock.com.
 
Responsibilities
The Operations Manager is responsible for departmental P &amp; L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.
<ul>
<li>Demonstrate financial comprehension of the cafe’s budget and P&amp;L.</li>
<li>Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.</li>
<li>Manage labor schedules in line with the cafe’s budget and forecast models.</li>
<li>Successfully run a department and/or cost center.</li>
<li>Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.</li>
<li>Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.</li>
<li>Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.</li>
<li>Foster an environment of customer service in which all team members put the guest first in every situation.</li>
<li>Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.</li>
<li>Remain an objective observer of the standards of service to ensure guest expectations of the Brand &amp; Cafe are upheld.</li>
<li>Ability to engage with guests in regards to music both current and past.</li>
<li>Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.</li>
<li>Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.</li>
<li>Support staff development and advancement along well-defined career paths.</li>
<li>Serve as a Learning Coach developing, implementing, and executing learning &amp; developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.</li>
<li>Possess a self-motivated approach to their own personal and professional</li>
</ul>
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
 
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
<ul>
<li>3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.</li>
</ul>
SKILLS
<ul>
<li>Ability to learn and bring "out of the box" ideas to their team.</li>
<li>Genuine enthusiasm and aptitude for serving people.</li>
<li>Excellent verbal and written communication skills.</li>
<li>High level of business acumen and common sense.</li>
<li>Demonstrates strong problem solving skills through ability to diagnose and implement solutions.</li>
<li>Must possess strong communication and listening skills, excellent speaking, reading and writing.</li>
<li>Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.</li>
<li>Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.</li>
<li>Multiple language abilities a plus, fluency in English required.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.</li>
<li>Ability to sit for extended periods of time.</li>
<li>Ability to make repeating movements of the arms, hands, and wrists.</li>
<li>Ability to express or exchange ideas verbally and perceive sound by ear.</li>
<li>Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.</li>
<li>Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.</li>
<li>Ability to turn or twist body parts in a circular motion.</li>
<li>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.</li>
<li>Ability to travel via auto or airplane for long periods of time. </li>
</ul>

MANAGER - OPERATIONS

<h3>Job Description</h3>
Job Description
Overview
The General Manager is responsible for departmental P &amp; L expense lines as designated by the Food and Beverage Director. The General Manager also supports all senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.
 
Responsibilities
<ul>
<li>Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards. · Manage labor schedules in line with the budget and forecast models. · Successfully run a department and/or cost center. · Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards. · Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of F&amp;B. · Execute established brand standards within the Casino as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction. · Foster an environment of customer service in which all team members put the guest first in every situation. · Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. · Remain an objective observer of the standards of service to ensure guest expectations of the Brand &amp; F&amp;B are upheld. · Ability to engage with guests in regards to music both current and past. · Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact. · Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance. · Support staff development and advancement along well-defined career paths. · Serve as a Learning Coach developing, implementing, and executing learning &amp; developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.</li>
</ul>
Possess a self-motivated approach to their own personal and professional growth.
 This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
 
Qualifications
<ul>
<li>MUST be 21 years of age</li>
</ul>

MANAGER - FOOD & BEVERAGE

<h3>Job Description</h3>
Job Description
Overview
POSITION SUMMARY:
The incumbent is responsible for ensuring accurate record keeping, preparing reviews, and analyzing reports. The Manager - Constant Grind is also responsible for scheduling, planning, timing, and supervising all details of Constant Grind.
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
<ul>
<li>Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</li>
<li>Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant's impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs or generate additional revenue.</li>
<li>Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.</li>
<li>Spearheads menu item changes based on product mix reviews and guest feedback.</li>
<li>Ensures that the restaurant supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.</li>
<li>Institutes cost control procedures, inventories, and standards of performance.</li>
<li>Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties, including kitchen personnel.</li>
<li>Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training, and documentation.</li>
<li>Staff replacement within the guidelines of the department.</li>
<li>Develops and implements operating standards where necessary.</li>
<li>Communicates with management, other departments, and designated personnel to address the needs of the POS system.</li>
<li>Provides project leadership and project management as assigned</li>
<li>In the absence of senior F&amp;B management provides leadership and direction for the department as required.</li>
<li>Acts immediately on all customer complaints to ensure that a correction is made whenever possible.</li>
</ul>
NON-ESSENTIAL FUNCTIONS:
<ul>
<li>Attend seminars when needed.</li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
<ul>
<li>High School diploma or equivalent required</li>
<li>Bachelor’s degree preferred with two (2) to four (4) years of restaurant supervisory experience required or a combination of education and/or work experience</li>
<li>2+ years of management experience in multiple outlets (Restaurant, Room Service, Minibar) within a high-volume resort/hotel or a combination of work experience and education</li>
</ul>
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
<ul>
<li>Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission. </li>
<li>Must successfully pass background check.</li>
<li>Must successfully pass drug screening.</li>
<li>Must be at least twenty-one (21) years of age.</li>
<li>Must be able to work holidays and weekends, as well as flexible shifts.</li>
<li>Prior experience in the Gaming industry strongly preferred. </li>
<li>Prior experience in Tribal Gaming preferred.</li>
</ul>
KNOWLEDGE OF:
<ul>
<li>Must be able to analyze Food and Beverage data</li>
<li>Must have exceptional guest service skills</li>
<li>Proven ability to increase outlet sales</li>
<li>Must be able to demonstrate and deliver a high level of service to our guests</li>
<li>Must have strong verbal and written communication skills</li>
<li>Must have the ability to lead and develop a cohesive outlet team</li>
</ul>
ABILITY TO:
<ul>
<li>Duties and responsibilities are typically performed in the back of house of the casino and a restaurant setting, which can be faced-paced with excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise.</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. </li>
</ul>

MANAGER - COFFEE BAR

<h3>Job Description</h3>
Job DescriptionCompany Description 
Westgate Las Vegas Resort &amp; Casino is a premier destination offering luxury accommodations, award-winning dining, and thrilling casino action just one block from the famous Las Vegas Strip. As part of Westgate Resorts, we provide unforgettable vacation experiences across the country, from the sandy beaches of Florida to the snow-capped mountains of Utah. A leader in the timeshare and hospitality industry, Westgate offers affordable and diverse getaway options for every family and every budget. Whether guests seek high-energy entertainment in Las Vegas or a relaxing retreat at one of our other premier destinations, we deliver exceptional service and lasting memories.
Job Description 
The SuperBook Database Marketing Manager (SB DM Manager) is responsible for developing and implementing marketing strategies to maximize the revenue and retention of the SuperBook database. The SB DM Manager collaborates with the Database Marketing, Race &amp; Sports, Players Club, &amp; Brand Marketing teams to create marketing programming that drives SuperBook customer acquisition, increases bet volume, ensures customer loyalty, and grows net revenues.
General Summary Of Duties:
<ul>
<li>Responsible for managing the team that queries and segments customer database for creating mail, telephone, and e-mail lists for marketing purposes.</li>
<li>Directly supervise the Database Marketing organization, to include recruiting and team development.</li>
<li>Maintain the general hygiene of the customer database as related to bad addresses, bad data, and duplicate accounts.</li>
<li>Research customer account information in the customer database system.</li>
<li>Light customer service calls.</li>
<li>Provide friendly, excellent service to every internal and external customer.</li>
</ul>
Qualifications 
Role and Responsibilities: (Includes but is not limited to the following)
<ul>
<li>Responsible for accuracy and timelines of data in support of Direct Marketing and Special Event offers. Ensures the processes around data manipulation are efficient, accurate and meet the highest levels of data security.</li>
<li>Assists in strategic direction of specific direct marketing initiatives by coordinating analytical support, as well as interpreting these analyses and articulating sound program/offer recommendations.</li>
<li>Run canned queries, as well as write and run ad-hoc queries, against customer database using relational database query software.</li>
<li>Create and maintain Access databases that import, manipulate, and export customer data.</li>
<li>Create segmented customer lists for mail, telephone, and e-mail marketing campaigns.</li>
<li>Create offers and matrices for the segmented lists. Use in-house created software to specify customer segments, designate coupons, and create final "mail files" for all direct mail, telephone, and e-mail campaigns. Send files to vendors for execution of mail, telephone, and e-mail campaigns.</li>
<li>Manipulate and present data in Excel.</li>
<li>Identify and correct, or facilitate the correction of, bad data in the customer database.</li>
<li>Interact with members of the marketing staff and other casino departments in a friendly, understandable, and responsible manner.</li>
<li>Perform other tasks as requested.</li>
<li>Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.</li>
<li>Identify compliance risks and take actions necessary to eliminate or minimize risks.</li>
<li>Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.</li>
<li>Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.</li>
</ul>
 Additional Information 
Experience &nbsp;Requirements
<ul>
<li>Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business</li>
<li>Must have previous computer experience with specific knowledge of relational database query software, Microsoft Access, and Microsoft Excel.</li>
<li>Understanding of SQL is desirable.</li>
<li>Understanding of direct mail list segmentation techniques and theories is desirable.</li>
<li>Must be very detail oriented, well organized, and self-motivated.</li>
<li>Must be able to read, write, and understand English.</li>
<li>Must be able to work in a team environment.</li>
<li>Must present a well-groomed appearance.</li>
</ul>
Education Requirements
<ul>
<li>College degree preferred, high school diploma or equivalent required</li>
</ul>

R&S Database Marketing Manager

<h3>Job Description</h3>
Job Description
SUMMARY
The Slot Manager is responsible for overall Slot and Electronic Gaming Operations. In addition, the Slot Manager will assist in overall daily operations of the casino by being a central point of contact to funnel information and resolve issues under the guidance of the Director of Operations. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Develops Slot processes and procedures which improve guest service and revenue while meeting compliance regulations.</li>
<li>Develops strategies to create a high-quality guest service experience, expand guest visits, and increase slot profitability.</li>
<li>Develops, implements, and monitors the Slot Department’s budget. Understands and documents monthly P&amp;L while addressing variances.</li>
<li>Provides oversight of slot and electronic gaming. Manages projects related to operational goals, profit objectives, and market performance by using data from PAR sheets, slot files, CMS, and other systems. </li>
<li>Maintains records related to slot product, determines the best slot mix, pay out percentage, and locations to maximum effectiveness. Works with vendors and others to ensure effective slot moves, installations, and removals. </li>
<li>Establishes and maintains professional and effective relationships with slot vendors.</li>
<li>Responsible for accurate documentation for Ponca Gaming Commission and internal records.</li>
<li>Coaches and guides department Leadership and Team Members to meet department goals and maintains a high level of guest service and internal service standards. Motivates Team Members for continuous improvement.</li>
<li>Effectively schedules to meet business demands and manage labor costs. Approves weekly time and attendance.</li>
<li>Interviews, selects, and trains new Slot Operations Team Members.</li>
<li>Maintains a high level of confidentiality and professionalism. </li>
<li>Responds to inquiries or complaints from customers, regulatory agencies, or members of the business community. Resolves Guest complaints in a timely and positive manner.</li>
<li>Ensures all Team Members are trained in on-the-job expectations and performance standards.</li>
<li>Maintains accurate and timely performance management documentation including both corrective and positive feedback for all members within Slot Operations. </li>
<li>Ensures department Supervisors are trained, coached and accountable for providing timely written and verbal feedback to team. Ensures timely administration of Team Member evaluations.</li>
<li>Works with HR to develop and build bench strength within the team. Fosters growth opportunity and identifies challenges with talent. Assists in succession planning for future company growth.</li>
<li>Responsible for ensuring all department procedures are met during daily operations.</li>
<li>Reviews and approves appropriate documentation and paperwork for transactions according to regulations. </li>
<li>Ensures daily Manager On Duty Report is completed and distributed as appropriate.</li>
<li>Ensures slot participation fees, par variance reports, slot bank reviews, and machine performance reports are researched, verified and addressed as necessary. Responsible for the accuracy and thoroughness of departmental records and reports.</li>
<li>Steps in as a working Manager whenever staffing levels or business demands require.</li>
<li>Must be able to work the required work schedule and flexible to change shifts as needed. This may include nights, weekends, and holidays. Works physically onsite to manage business and interact personally with Team Members, vendors and guests.</li>
<li>Ensures all safety standards are met and possible safety hazards are quickly resolved.</li>
<li>Is a role model and champion of Prairie Flower Casino’s Mission and Values. </li>
</ul>
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES
<ul>
<li>Minimum of 15 years of related slot operations leadership experience required. 20 years of experience highly preferred.</li>
<li>Bachelor’s degree in business, hospitality or other related field preferred.</li>
<li>Excellent Guest Service and interpersonal skills required.</li>
<li>Must be able to read, write, speak, and understand English. </li>
<li>Excellent written and oral communication skills required. Ability to interact and communicate in both group and individual settings. Must be able to collaborate with all levels of the organization on projects and daily needs.</li>
<li>Strong organization and analytical skills required. </li>
<li>Must be fully competent in the use of a computer including Microsoft Office Suite and have experience with industry related software.</li>
<li>Ability to read, analyze, and act upon complex documents and reports necessary.</li>
<li>Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.</li>
<li>Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram.</li>
<li>Must be able to maintain appropriate Gaming License.</li>
<li>Must have and maintain a valid driver's license with a safe driving record.</li>
</ul>
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS
<ul>
<li>Frequently required to lift or move up to 50 pounds. Occasionally required to lift or move up to 75 pounds. May occasionally be required to push or pull up to350 pounds. </li>
<li>This casino has an enclosed gaming area where smoking is allowed. Team members may be exposed to a smoking environment in or around this designated smoking area.</li>
<li>While performing the duties of this job, the employee is regularly required to talk or hear. </li>
<li>Regularly required to stand, walk, and sit. Using hands grasp, handle, or feel objects, tools or controls. </li>
<li>Occasionally required to reach with hands and arms, climb, balance, bend, kneel, and crouch.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
<li>The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.</li>
</ul>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. 
The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary. 
The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.

Slot Manager

<h3>Job Description</h3>
Job Description
Overview
Under the direction of the Shift Manager, the incumbent performs functions of a Pit Manager on an assigned shift. Responsible for overall management of a multiple amount of casino table games for a particular shift. Reviews game spread &amp; staffing levels and recommends policy changes in accordance with Enterprise Rancheria Gaming Commission’s Compliance and Regulations. Reviews the internal security of all table games operations and maintains surveillance of all activities that could affect the efficiency &amp; effectiveness, as well as, integrity of the casino operation.
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

<ul>
<li>Creates an atmosphere that induces guests to make Hard Rock Hotel &amp; Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</li>
<li>Offers the highest possible level of customer service resulting in a maximum level of guest enjoyment with anticipated return play.</li>
<li>Promotes positive public relations and creates an enjoyable atmosphere for all customers.</li>
<li>Amicably resolves customer related issues in a timely manner. </li>
<li>Ensures the protection of customer’s rewards and credit lines. </li>
<li>Creates and ensures a fun-filled, entertaining and exciting environment.</li>
<li>Attains maximum gaming product revenue by means of identifying proper product mixture, positioning &amp; pricing levels, and further, by the evaluation and trial of new gaming product.</li>
<li>Properly staffs and schedules the Table Games department efficiently keeping in mind special events, weather, and business conditions.</li>
<li>Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity, and engagement.</li>
<li>Works diligently to support the Hard Rock culture and team philosophy throughout the department and property.</li>
<li>Acts as a role model to all employees. Always presents oneself as a credit to Hard Rock and encourages other team members to do the same. </li>
<li>Develop team members’ knowledge and skills through education, training, coaching, and corrective counseling.</li>
<li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.</li>
<li>Complies with all departmental and company policies including Hard Rock’s business ethics guidelines.</li>
<li>Complies with all regulatory requirements.</li>
<li>Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.</li>
<li>Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)

<ul>
<li>Ten years casino experience with a minimum of five years at management level.</li>
<li>Must be knowledgeable of all table games compliance standards, regulations and procedures.</li>
</ul>

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
<ul>
<li>Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.</li>
<li>Prior experience in the Gaming industry strongly preferred. </li>
<li>Prior experience in Tribal Gaming preferred.</li>
<li>Must be at least twenty-one (21) years of age.</li>
<li>Must maintain successful completion of all required Compliance Testing.</li>
</ul>
WORK ENVIRONMENT:
The working conditions are those typically found in an indoor, climate-controlled office environment. Will be exposed to casino related factors including but not limited to secondhand smoke, excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

PIT MANAGER - TABLE GAMES

<h3>Job Description</h3>
Job Description
Position Title: IT Project Manager
Job Type: Full-time
Job Location: Atlantic City, New Jersey (onsite)
Experience level: 3-7 years
A premier casino and resort is seeking an IT Project Manager to join their team. Reporting to the CIO, the IT Project Manager is responsible for the execution of a property-wide agenda to build and support a productive tech-savvy workforce. The IT Project Manager will assist the IT Department with managing tasks related to applications implementations, upgrades, and development.
Responsibilities
Organizes, Creates and Manages the Project Plans in the IT department
The IT Project Manager assists the technical and functional teams in the coordination of projects, meetings, and tasks across the entire portfolio of IT projects
Assists in maintaining tasks in Project Management platforms in collaboration with IT Team and stakeholders on IT-driven projects
Responsibilities include managing project intake, scope, objectives, and approvals; convening regular project review meetings and documenting project decisions
In conjunction with IT Leadership, assists with developing and executing the IT training materials on the various applications supported by the department.
Coordinates and manages meetings with internal departments and external vendors.
Maintains knowledge of applications as well as new training methods and techniques.
Able to clearly present project status, risks, and action items to project stakeholders and executive sponsors.
QUALIFICATIONS
Three to Seven years related experience in a fast-paced business environment with demonstrated ability to organize groups.
Excellent facilitation/public speaking skills and demonstrated ability to moderate large groups.
Professional, creative, and effective written and oral communication skills.
Experience with “Monday.com” or related project management software a plus.
Bachelor’s degree or Associates Degree Preferred.
Company DescriptionNew Millennium Consulting is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing IT services and employment solutions. For over two decades, our diverse team of experts continue to combine innovative thinking and breakthrough technologies to transform operations and achieve enduring results. As a strategic staffing partner to some of the premier enterprises, our goal is to align world-class talent with our clients' workforce needs enabling them to accomplish their evolving business objectives and improving their bottom line.Integrating High-Touch with High-Tech, our customer-centric approach, unmatched quality responsiveness and tailored technology propriety solutions allow us to provide unparalleled service to our stakeholders. New Millenium Consulting <a href="http://www.nmcus.com" target="_blank">www.nmcus.com</a> (973) 386-5580 
<h3>Company Description</h3>
New Millennium Consulting is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing IT services and employment solutions. For over two decades, our diverse team of experts continue to combine innovative thinking and breakthrough technologies to transform operations and achieve enduring results.\r\n\r\nAs a strategic staffing partner to some of the premier enterprises, our goal is to align world-class talent with our clients' workforce needs enabling them to accomplish their evolving business objectives and improving their bottom line.Integrating High-Touch with High-Tech, our customer-centric approach, unmatched quality responsiveness and tailored technology propriety solutions allow us to provide unparalleled service to our stakeholders.\r\n\r\nNew Millenium Consulting\r\n<a href="http://www.nmcus.com" target="_blank">www.nmcus.com</a>\r\n(973) 386-5580

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