<h3>Job Description</h3>
Job DescriptionSenior Project Manager Senior Project Manager Position Overview We are seeking an experienced Senior Project Manager to lead large-scale construction projects in the commercial and hospitality sectors, including casinos. The ideal candidate will be responsible for overseeing project execution from inception to completion, ensuring that projects are delivered on time, within budget, and to the highest quality standards. Key Responsibilities
<ul>
<li>Lead and manage multiple construction projects simultaneously, ensuring adherence to timelines, budgets, and quality standards.</li>
<li>Collaborate with architects, engineers, and contractors to develop project plans and specifications.</li>
<li>Conduct regular site visits to monitor progress and resolve any issues that arise during construction.</li>
<li>Prepare and present project updates to stakeholders, ensuring clear communication of project status and any risks or challenges.</li>
<li>Implement best practices in project management to enhance efficiency and effectiveness across all projects.</li>
<li>Manage project budgets, including forecasting, tracking expenses, and ensuring financial accountability.</li>
</ul>
Qualifications
<ul>
<li>Bachelor's degree in Construction Management, Civil Engineering, or a related field.</li>
<li>Minimum of 7 years of experience in project management within the construction industry, with a focus on commercial and hospitality projects.</li>
<li>Proven track record of successfully managing large-scale construction projects, particularly in the casino sector.</li>
<li>Strong understanding of project management methodologies and tools, with relevant certifications preferred (e.g., PMP, Agile).</li>
<li>Excellent leadership, communication, and interpersonal skills to effectively manage teams and stakeholder relationships.</li>
</ul>
 - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 06/25/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. &nbsp;CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Senior Project Manager

<h3>Job Description</h3>
Job Description
Overview
COMPANY PROFILE: In addition to its two Seminole Hard Rock Hotels &amp; Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE: Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel &amp; Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel &amp; Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

SHIFT MANAGER - SECURITY

<h3>Job Description</h3>
Job Description
Guest Relations Manager
The Guest Relations Manager is responsible for creating and maintaining excelling relationships with VIP guests, the hotel concierge and host team, and the hotel marketing team. This position is integral in supporting the relationships with the VIP clientele of the venue. 
Daily Responsibilities
<ul>
<li>Build and maintain relationships with casino hosts and hotel concierge teams to identify and prioritize VIP guest referrals.</li>
<li>Act as the primary point of contact for VIP guests, ensuring all aspects of their experience are seamless and personalized.</li>
<li>Proactively communicate guest preferences and expectations with the front-of-house team to deliver tailored experiences.</li>
<li>Personally greet and escort VIP guests upon arrival, ensuring they feel welcomed and recognized.</li>
<li>Develop and maintain long-term relationships with repeat guests, fostering loyalty and driving repeat business.</li>
<li>Coordinate with the reservations team to prioritize and accommodate special requests and high-priority bookings.</li>
<li>Handle last-minute changes, special requests, and unforeseen challenges with professionalism and discretion.</li>
<li>Collaborate with external partners to curate exclusive experiences for VIP guests when necessary.</li>
<li>Maintain detailed guest profiles, including preferences, anniversaries, and special notes, ensuring consistency in service.</li>
<li>Monitor the dining experience of VIP guests in real-time, proactively resolving any issues to exceed expectations.</li>
<li>Assist in the planning and execution of events or special occasions involving VIP clientele.</li>
<li>Serve as the face of the venue for high-profile guests, embodying the brand's ethos and commitment to exceptional hospitality.</li>
<li>Provide regular updates to management on VIP guest feedback, preferences, and opportunities to enhance the overall experience.</li>
<li>All other duties as assigned.</li>
</ul>
Physical Requirements
<ul>
<li>Must be able to stand, walk, lift, and bend for extended periods of time. </li>
<li>Must be able to bend and lift up to 30 lbs.</li>
<li>Role may include job duties or tasks with repetitive motions. </li>
<li>Role may include exposure to hot kitchen elements or cleaning materials. </li>
</ul>
Skills/Experience
<ul>
<ul>
<li>Two (2) years' experience working in a similarly situated role in hospitality/nightlife/bars.</li>
<li>Passionate about hospitality and morale/culture. </li>
<li>Ability to think proactively and creatively, have decision-making and analytical skills and be effective in written and verbal communications. </li>
<li>Excellent interpersonal skills.</li>
<li>Self-motivated with the ability to thrive in a fast-paced environment.</li>
<li>Ability to work a flexible schedule, including evenings, weekends, and holidays when required. </li>
</ul>
</ul>

Guest Relations Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Position Purpose:
Responsible for planning, coordinating and directing all daily activities required to maintain the building structures and ground of the Casino. Maintains all company properties, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs. 
 
Knowledge, Skills, and Abilities:
· Ensure working condition of fire alarms, smoke detectors, fire extinguishers, emergency lighting, and emergency generators. 
· Inspect boilers, pumps, air conditioning, water heaters and other mechanical systems and building structures to ensure safe and proper working conditions. 
· Establish and maintain preventative maintenance schedules for building structures and equipment. 
· Schedules repair, maintenance and installation of machines, tools and equipment to ensure continuous operations. 
· Works with outside vendors for cost effect solutions for repairs, upgrades, projects, etc.
· Oversees all sanitation processes and procedures including rodent and pest control. 
· Maintain, approve, and monitor weekly work schedules for maintenance crews. 
· Plan, organize, direct and inspect the work of personnel.
· Supervise and evaluate performance of maintenance crew. 
· Maintain inventory counts of spare equipment, parts, and tools.
· Obtain parts and materials to support efficient execution of scheduled preventive maintenance and work orders. 
· Provides assistance and supervision to support staff. 
· Identify needed repairs.
· Resolve or coordinate the resolution of service and maintenance requests. 
· Clean building and surrounding grounds. 
· Coordinate work performed by outside contractors on assigned buildings. 
· Performs all duties in accordance with prescribed casino internal control policies and practices. 
· Responsible for aspects of OSHA compliance at the facility.
· Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director or General Manager. 
· Performs other duties as assigned. 
Requirements:
Education/Qualifications:
· Requires a high school diploma or equivalent. 
· Minimum 3 years of experience that is directly related to the duties and responsibilities specified. 
· Must have a working knowledge of Electrical, Plumbing, HVAC and Carpentry trades.
· Must possess strong communication skills.
· Ability to think critically and apply outcomes as necessary. 
 
Licensing:
· Must be able to obtain and maintain the required Gaming License
 
Work Requirements:
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.

Facilities Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Position Summary
Responsible for daily operations of the Purchasing, Receiving and Warehouse Departments and for streamlining, developing, and standardizing processes, leveraging technology, and aligning with other departments to maximize efficiency. Directing and coordinating the activities of personnel engaged in purchasing and distributing raw materials, equipment, machinery, and supplies in the organization. 
 
Essential Functions
<ul>
<li>Assesses current material availability and acceptable substitutions.</li>
<li>Directs, motivates, and empowers team members to ensure the departments operate efficiently in accordance with the organization’s policies and applicable laws.</li>
<li>Responsibilities include participating in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems with employees and vendors, contractors, and suppliers.</li>
<li>Reviews and approves instructions regarding purchasing procedures.</li>
<li>Responsible for market analysis and cost comparison reports from RFP’s (Request for Proposals).</li>
<li>Reviews bid proposals, purchase order claims, inventory control systems and contracts for conformance to company policy.</li>
<li>Assesses office procedures and practices, and studies workflow, sequence of operations and office arrangement to determine expediency. </li>
<li>Analyze market and delivery conditions to determine present and future material purchases for potential incremental improvement projects and advice the Director of Finance. </li>
<li>Demonstrate teamwork and good communication skills to report results of all analysis to all levels of management.</li>
<li>Attends and participates in designated company meetings.</li>
<li>Maintain confidentiality, and adhere to strict purchasing policies, and company policies &amp; procedures to ensure the integrity of all purchasing functions. </li>
<li>Other duties as assigned.</li>
</ul>
 
 
Requirements:
Position Qualifications
WORKERS IN THIS POSITION MUST BE 21 OR OLDER
Competency Statements
Analytical—the individual synthesizes complex or diverse information. 
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. 
Communication Skills—the individual speaks and writes clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings. 
Leadership—the individual inspires and motivates others to perform well, accepts feedback from others.
Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; and develops subordinates’ skills and encourages growth. 
Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. 
Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions. 
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
 
Education
BA or a combination of an associate degree and five or more years of purchasing management experience in gaming and/or hospitality environment required.
Experience
Seven years previous Purchasing/Buying experience with minimum of five years in a casino environment.
Three years management and supervision in procurement.
 
Computer Skills
Microsoft Office intermediate level to include Word, Excel, and Outlook. 
 
Certificates &amp; Licenses
Valid Oregon Drivers License.
CPM (Certified Purchasing Manager) and APICS (Association for Operations Management) preferred.
NAPM (National Association of Purchasing Management) preferred.
Must obtain a Siletz Tribal Gaming License.
 
Other Requirements
Three years of experience in contract writing, bid summary and specification writing.
 
Physical Demands
<ul>
<li>Stand Constantly</li>
<li>Walk Frequently</li>
<li>Sit Not Applicable </li>
<li>Handling/Fingering Constantly </li>
<li>Reach Outward Constantly</li>
<li>Reach Above Shoulder Occasionally</li>
<li>Climb Occasionally</li>
<li>Crawl Occasionally</li>
<li>Squat or Kneel Occasionally</li>
<li>Bend Frequently</li>
</ul>
Lift/Carry
<ul>
<li>10 lbs or less Frequently</li>
<li>11-20 lbs Frequently</li>
<li>21-50 lbs Occasionally</li>
<li>51-100 lbs Occasionally</li>
<li>Over 100 lbs Occasionally with help</li>
</ul>
Push/Pull
<ul>
<li>12 lbs or less Frequently</li>
<li>13-25 lbs Occasionally</li>
<li>26-40 lbs Occasionally</li>
<li>41-100 lbs Occasionally</li>
</ul>
Other Physical Requirements
Vision: Near and Far
Sense of Sound
 
Work Environment
Work will take place in a small office environment with occasional exposure to a busy resort and gaming environment with multiple distractions. The noise level in the work environment is usually quiet to moderate. Occasionally the work environment will be in locations exposed to smoke and the associated affects. 
 
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.

Purchasing Manager

<h3>Job Description</h3>
Job Description
Do you have experience in Video Surveillance or Loss Prevention and are ready to take your career to the next step? Apply now for this rare opportunity at Mark Twain Casino. 
EMPLOYEE BENEFITS INCLUDE:
<ul>
<li>Free Food, Employee Discounts, Team Celebrations, Awards, and more...</li>
<li>Paid Time Off (PTO) earned each pay period for Full-Time Team Members.</li>
<li>Paid Holidays for Full-Time Team Members</li>
<li>Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members</li>
<li>401(k) with Company Match</li>
<li>Free Life Insurance for Full-Time Team Members</li>
<li>Optional Coverage you can buy: Short and Long Term Disability, Additional Life Insurance, Additional Accidental Life Insurance, Critical Illness Insurance, Additional Accident Insurance, Hospital Indemnity, Legal and Identity Protection Insurance, and Pet Insurance.</li>
<li>Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.</li>
</ul>
JOB DUTIES
SUMMARY: 
Responsible for the security and integrity of all games, and to protect the company’s assets.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ol>
<li>Responsible for the safety and security of guests and employees.</li>
<li>Protect the company’s property and assets.</li>
<li>Perform all surveillance related duties for the casino and property.</li>
<li>Supervise, schedule and train surveillance observers.</li>
<li>Surveillance observation of sensitive areas.</li>
<li>Provide closed circuit television monitoring for all money drops and collections.</li>
<li>Operate the closed circuit television monitoring system.</li>
<li>Casino floor games protection.</li>
<li>Write complete and accurate reports.</li>
<li>Perform any reasonable request made by management.</li>
<li>Meet attendance requirements of the job and adhere to policy and procedure.</li>
<li>Keep work areas clean and free of safety hazards, debris and litter.</li>
<li>Perform all job functions in a safe and reasonable manner.</li>
<li>Maintain proper department uniform, appearance and grooming standards.</li>
</ol>
SUPERVISORY RESPONSIBILITIES 
Supervises all Surveillance Operators and Techs. 
QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required. Must possess strong interpersonal and communication skills. Previous casino surveillance experience required. Must have detailed knowledge of closed circuit television monitoring systems and operation as well as knowledge and understanding of laws and regulations relating to gaming and alcohol. Must present a well groomed professional appearance and attitude. Must be able to read, write, speak and understand English and have proficient writing, grammar and punctuation skills. Must be computer literate in a variety of computer programs. Must have a friendly, outgoing personality.
CERTIFICATES, LICENSES, REGISTRATIONS
Must be able to obtain a Level I Missouri Gaming License 
LANGUAGE SKILLS
Must be able to effectively communicate in English.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
COMPUTER SKILLS
Must have Microsoft Office experience and basic computer skills.
REASONING ABILITY
Planning
Remembering Details 
Using Arithmetic 
Reading 
Directing Others 
Making Decisions 
Discriminating Colors 
Working Rapidly 
Working at Various Tempos 
Concentrating Amit Distractions 
Remembering Names and Faces 
Examining and Observing Details 
PHYSICAL DEMANDS 
Standing 
Sitting 
Walking 
Reaching 
Bending/Stooping
Kneeling 
Stretching 
Carrying 
Pushing 
Pulling 
Turning 
Balancing
Lifting 50 lbs. 
Observing
Hearing 
WORK ENVIORNMENT 
Inside
Outside 
Dry 
Wet
Changing Temperatures 
High Places 
Hazards 
Dirty 
Noisy
Bright Flashing Lights 
Secondary Smoke 
The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.
#ZRHMT

Surveillance Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Description
A FULL HOUSE OF TOTAL REWARDS
<ul>
<li>Competitive Pay: $70,761/yr. - $77,837/yr. (Dependent on experience) with potential up to $101,896/yr. through merit increases. </li>
<li>Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.</li>
<li>Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.</li>
<li>Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.</li>
<li>Growth &amp; Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program. </li>
</ul>
PURPOSE 
The Manager of Sno Shoppe is a critical leader responsible for the strategic management and daily operations of our Sno Shoppe locations. This role ensures a premium guest experience through strong leadership, operational excellence, and an efficient service culture. Reporting to the Director of Food &amp; Beverage, the Manager of Sno Shoppe drives team performance, coordinates cross-functional efforts, and is accountable for financial performance, compliance, and guest satisfaction across two Sno Shoppe locations.
 
SUPERVISORY SCOPE 
<ul>
<li>Sno Shoppe Lead</li>
<li>Sno Shoppe Clerk</li>
</ul>
ESSENTIAL DUTIES / RESPONSIBILITIES 
<ul>
<li>Leadership &amp; Team Development: Lead operations by managing hiring, training, and performance of all Sno Shoppe Team Members. Foster a high-performing team culture through regular coaching, goal setting, and leadership development.</li>
<li>Guest Experience &amp; Service Delivery: Cultivate a guest-centric atmosphere by ensuring exceptional service, addressing escalated concerns, and executing promotions and events to enhance the guest experience.</li>
<li>Operational Oversight &amp; Cleanliness: Supervise daily operations, including cleanliness, service flow, and shift execution. Manage scheduling, inventory, and supply coordination to ensure operational efficiency and preparedness.</li>
<li>Ordering &amp; Inventory Management: Oversee ordering processes, inventory management, and product selection to ensure optimal stock levels and product availability. Implement efficient processes for tracking and replenishing inventory.</li>
<li>Product Selection &amp; Innovation: Collaborate with vendors and suppliers to select high-quality products. Stay informed about market trends to recommend new offerings that attract customers and retain existing ones.</li>
<li>Financial Performance &amp; Compliance: Oversee department financials, including labor, cost control, and revenue targets. Ensure compliance with health and safety regulations while enforcing company policies and procedures.</li>
<li>Cross-Functional Collaboration: Collaborate with culinary, marketing, and events teams to deliver cohesive service and programming. Serve as the primary liaison for Sno Shoppe locations, ensuring smooth coordination with all internal departments.</li>
<li>Staff Scheduling &amp; Optimization: Create and manage staff schedules to optimize labor costs while ensuring adequate coverage during peak times at both Sno Shoppe locations.</li>
<li>Training &amp; Development: Implement ongoing training programs to enhance skills, product knowledge, and service techniques within the Sno Shoppe teams.</li>
<li>Guest Feedback &amp; Improvement: Analyze guest feedback to identify areas for improvement and implement strategies to enhance guest satisfaction.</li>
<li>Innovation &amp; Trend Analysis: Stay informed about industry trends and competitor offerings in the frozen dessert sector to recommend menu or service innovations.</li>
</ul>
Requirements:
Education and Experience:
<ul>
<li>Five (5) years of progressive experience in retail operations with at least two (2) years of experience leading others in a supervisory or management role.</li>
<li>Proven ability to lead in fast-paced environments while maintaining exceptional guest service standards.</li>
</ul>
Skills and Abilities:
<ul>
<li>Leadership Excellence: Proven ability to lead, develop, and inspire high-performing teams in a dynamic, fast-paced environment with a focus on accountability and team culture.</li>
<li>Effective Communication: Skilled in delivering clear, respectful communication across all levels, fostering strong collaboration with staff, guests, and cross-functional teams.</li>
<li>Guest Service Focus: Passionate about creating welcoming, engaging guest experiences through proactive service, problem resolution, and attention to atmosphere.</li>
<li>Operational Oversight: Strong capability in managing service flow, cleanliness standards, scheduling, and shift readiness to ensure smooth, efficient operations.</li>
<li>Inventory &amp; Product Management: Competent in managing ordering processes, inventory tracking, and product selection, with an eye for quality and innovation.</li>
<li>Financial Acumen: Competent in managing departmental budgets, controlling costs, and executing accurate cash handling and POS procedures.</li>
<li>Regulatory Compliance: Knowledgeable in health, safety, and alcohol service regulations with a commitment to enforcing policies and ensuring team compliance.</li>
<li>Cross-Department Collaboration: Adept at working with culinary, marketing, and event teams to deliver cohesive programming and seamless guest experiences.</li>
<li>Promotions &amp; Programming: Experienced in executing event-based service and cafe-related promotions to drive engagement and revenue.</li>
</ul>
PREFERRED
Education and Experience:
<ul>
<li>Associate's degree in hospitality management or a related field.</li>
<li>Previous experience working in a casino and/or hotel.</li>
</ul>

Sno Shoppe Manager

<h3>Job Description</h3>
Job Description
Overview
POSITION SUMMARY:
Under the direction of the VP – Food &amp; Beverage, the incumbent plans and directs the overall Beverage operation, including the efficient and effective operation of the casino floor and Hard Rock Live concessions to ensure a positive guest experience. 
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
<ul>
<li>Drives P&amp;L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such. Ensures strong fiscal responsibility is demonstrated by staff.</li>
<li>Utilize and/or create financial reporting tools to properly measure area’s efficiency and financial success. Takes corrective action as necessary.</li>
<li>Ensures proper drink preparation and adequate inventory including product selection and purchasing input.</li>
<li>Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.</li>
<li>Responsible for specifications and quality of all food and beverage products.</li>
<li>Controls all labor and food cost percentages.</li>
<li>Responsible for meeting profit goals set forth for the Hard Rock Live Concessions.</li>
<li>Responsible for quality, consistency, and presentation of all food and beverage products delivered to guests.</li>
<li>Monitors profit and loss statements to ensure objectives are met, and recommends corrective actions as required.</li>
<li>Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.</li>
<li>Assists in the responsibility of organizing and operating the Beverage department in accordance with approved standards, budgetary limitations, policies, and procedures.</li>
<li>Assists in the development and implementation of the F&amp;B department’s yearly budgets.</li>
<li>Directs and oversees the day-to-day activities of Beverage operations and service. </li>
<li>Promotes positive public/employee relations at all times.</li>
<li>Maintains a clean, safe, and hazard-free work environment within area of responsibility.</li>
<li>Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.</li>
<li>Ensures prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.</li>
<li>Ensures appropriate staffing levels for the Beverage department and Live Concessions to best manage labor costs while maintaining outstanding guest service.</li>
<li>Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports, and team members as appropriate.</li>
<li>Perform other duties as assigned.</li>
</ul>
NON-ESSENTIAL FUNCTIONS:
<ul>
<li>Attend seminars when needed.</li>
</ul>
KNOWLEDGE OF:
<ul>
<li>Pertinent federal, state, and local laws, codes, and regulations.</li>
<li>Management of a high-volume restaurant, bar, or similar business.</li>
<li>Standard safety and sanitation practices for food and beverage service.</li>
<li>Applicable computer systems.</li>
<li>Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.</li>
<li>Service, service etiquette, and standard service practices for full-service restaurants.</li>
<li>Standard safety and sanitation practices for food and beverage service.</li>
</ul>
ABILITY TO:
<ul>
<li>Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Be flexible to work varying shifts and time schedules as needed. </li>
<li>Deliver programs which create a service level of excellence for internal and external guests.</li>
<li>Select, supervise, train, and evaluate team </li>
<li>Participate in the development and administration of goals, objectives, and </li>
<li>Interpret and explain policies and </li>
<li>Communicate effectively with all levels of team members and outside contacts.</li>
<li>Review and comprehend all necessary documentation.</li>
<li>Act professionally with a constantly changing internal and external environment.</li>
<li>Monitor and control cash flow and security of assets.</li>
<li>Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.</li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Requires a BS/BA degree in related field, and at least five (5) years of management experience in the hospitality, entertainment, and/or food and beverage industry preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
<ul>
<li>Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board regulations.</li>
<li>Must successfully pass background check.</li>
<li>Must be twenty-one (21) years of age.</li>
<li>Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.</li>
<li>Proof of authorization/eligibility to work in the United States.</li>
<li>Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.</li>
<li>Proficient in MS Office Computer applications.</li>
<li>Ability to sustain a high level of confidentiality and professionalism.</li>
<li>Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.</li>
<li>Prior experience opening new properties/outlets strongly preferred.</li>
</ul>

MANAGER - BEVERAGE

<h3>Job Description</h3>
Job Description
Overview

About Seminole Hard Rock Hotel &amp; Casino Hollywood
Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
 
Responsibilities
JOB SUMMARY:
Under the direction of the Spa Manager, directs Spa team members, products and environment to ensure a positive Spa experience resulting in repeat/increased visits and increased purchase of products and services. 

ESSENTIAL JOB FUNCTIONS:
May include but are not limited to:
<ul>
<li>Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. </li>
<li>Role model/promote discretion and confidentiality regarding guest information and shared conversations.</li>
<li>Maintain positive guest relations at all times, resolve complaints to ensure guest satisfaction. </li>
<li>Monitor and maintain cleanliness, sanitation, and organization of retail areas.</li>
<li>Maintain knowledge of property management system, inventory systems and manual procedures.</li>
<li>Monitor daily operation of store to ensure store is properly staffed, stocked, and organized.</li>
<li>Identify price discrepancies and take appropriate action. </li>
<li>Monitor processing of damaged/transferred merchandise. </li>
<li>Provide an open line of communication between store manager and staff members by showing exemplary leadership skills. </li>
<li>Maintain the visual appearance of the store with creative and attractive merchandise displays. </li>
<li>Monitor inventory and shrinkage control programs including cash overages and shortages.</li>
<li>Development of standard operating procedures for retail store and staff.</li>
<li>Oversee all aspects of training of retail sales staff.</li>
<li>Work closely with Director of Spa to identify retail opportunities and vendor relations.</li>
<li>Investigate and resolve guest situations to best satisfy the guest and maintain good business practices. </li>
<li>Prepare and process daily reports; point out trends or other points of significance to department management.</li>
<li>Order supplies, inventory, and set up retail displays that attract guest attention and result in increased sales.</li>
<li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations</li>
<li>Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.</li>
<li>Must maintain a clean, safe, hazard free work environment. </li>
<li>Must follow all safety guidelines and procedures outlined within company standards. </li>
<li>Assist in selecting, training, coaching, counseling, appraising and retaining direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.</li>
<li>Perform general administrative duties. </li>
<li>Other duties as assigned. </li>
</ul>
#ProfHotJobs
 
Qualifications
High School Diploma or equivalent is required, along with one (1) or more years of customer service/guest relations experience or an equivalent combination of education and experience. Prior supervisory experience of at least one (1) year required, along with prior Luxury Spa Leadership experience of at least one (1) year. A four-year degree in Hospitality Management is preferred. 
<ul>
<li>Ability to deliver a service level which creates an atmosphere that makes our guest want to return, giving each guest a positive, memorable entertainment experience. </li>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in effort to play a role in the achievement of organizational goals. </li>
<li>Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. </li>
<li>Familiar with a variety of the field’s concepts, practices and procedures. </li>
<li>Relies on experience and judgment to plan and accomplish goals. </li>
<li>Must possess excellent organizational, communications and multi-tasking skills.</li>
<li>Must possess excellent time management skills, along with the ability to forecast the time management needs of others. </li>
<li>Ability to read and understand all Seminole Tribe of Florida policies and procedures. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. </li>
<li>Must be able to complete standard Seminole Tribe of Florida forms and reports. </li>
<li>Must be able to effectively coach and counsel employees. </li>
<li>Must be able to effectively communicate with guests regarding complaints, programs, etc. </li>
<li>Must be able to read, understand and explain to employees technical manuals and other related materials required for</li>
<li>Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities. </li>
<li>Must be able to function and manage in non-standard situations where some judgment must be exercised. </li>
<li>Proficient knowledge and usage of software programs such as Microsoft Excel, Outlook and Word is required.</li>
<li>Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License. Must have or attain certification in spa supervision. </li>
</ul>

WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position. 
<ul>
<li>Must be able to lift 50 pounds. Requires frequent standing, walking, and some sitting. Must be able to reach with hands and arms. </li>
<li>Specific vision abilities required for this position include good close, distance, color and peripheral vision and depth perception. </li>
<li>Position typically performed in both a professional office environment and on the hotel/casino floor with constant exposure to guests, noise and second hand smoke.</li>
</ul>
CLOSING:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: 
<ul>
<li>Credit Check</li>
<li>Criminal Background Check </li>
<li>Drug Screen</li>
</ul>


Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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