field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
About us
Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch. 
We have always been a "remote first" company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our "smart growth" approach ensures that we will continue to scale our company effectively. 
The job of the Technical Support Specialist is to help the users of our tools to reach their highest potential by educating them about our products, industry standards, and best practices. To be successful, you must be an excellent communicator, a creative thinker and motivated problem-solver, a master of organization, and a passionate learner. Most importantly, you need to love helping people! 
Responsibilities
<ul>
<li>Provide technical support to clients via phone, email, and/or chat platforms; work with end-users to diagnose, troubleshoot and resolve routine technical software issues quickly and efficiently</li>
<li>Escalate Help Desk tickets to appropriate internal teams when necessary</li>
<li>Collaborate with the broader customer experience and/or education teams to improve our database of help documentation and videos</li>
<li>Develop understanding of the industry and the problems that Intellum solves</li>
<li>Stay current with product updates, system changes, and customer support team procedures and best practices</li>
<li>Develop awareness of support KPIs (e.g., response time, resolution time, customer satisfaction) and display a commitment to quality customer interactions</li>
<li>Manage tickets within the designated SLA using our internal ticketing system (Salesforce) and ensure accurate and timely updates, and follow-ups with clients</li>
<li>This description reflects management's assignment of essential functions; it does not prescribe or restrict other tasks as assigned and is subject to change at any time</li>
</ul>
Education &amp; Required Skills
<ul>
<li>2+ years in a technical customer service/technical support or help desk support</li>
<li>Experience with SaaS applications and platforms </li>
<li>Basic knowledge of API interfaces, SSO, and SFTP troubleshooting</li>
<li>Collaborative, team player mentality: automatically helping team members, and in turn asking for help when appropriate</li>
<li>Strong organizational &amp; time management skills</li>
<li>Strong written and verbal communication skills with the ability to translate technical concepts to a non-technical audience. </li>
<li>Analytical and problem-solving skills; Ability to leverage a variety of information sources and tools to diagnose issues and develop solutions </li>
<li>Ability to inspire confidence while leading clients through steps to resolve issues and defuse situations where clients may be frustrated </li>
<li>Demonstrated proactive ownership: taking the initiative to investigate and provide swift and accurate resolution to problems</li>
<li>Strong active listening skills and empathy; able to understand customer frustrations and de-escalate difficult conversations effectively</li>
<li>Professional fluency in English, including speaking, listening, reading, and writing skills</li>
</ul>
What will set you apart
<ul>
<li>Salesforce Lightning experience preferred </li>
<li>Experience with learning management software a plus</li>
</ul>
BENEFITS
<ul>
<li>Medical - 100% of employee premiums for selected individual plans</li>
<li>Dental - 100% of employee premiums covered</li>
<li>Vision - 100% of employee premiums covered</li>
<li>LinkedIn Learning</li>
<li>401(k) plus matching (US Based Only)</li>
<li>Unlimited PTO</li>
<li>Calm subscription</li>
<li>Annual Company Retreat</li>
</ul>
Intellum is an equal-opportunity employer. We're committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We encourage you to apply for an open position and if you have questions about whether or not your job experience and skill set meet the requirements for a specific role, reach out to us directly at <a href="mailto:careers@intellum.com" target="_blank">careers@intellum.com</a>.
 If you are an individual applying from CA, NY, CO, CT, MD, NV, or RI, please reach out to <a href="mailto:careers@intellum.com" target="_blank">careers@intellum.com</a> to inquire about specific pay ranges.

Technical Support Specialist

<h3>Job Description</h3>
Job Description
Umbra builds next-generation space systems that observe the Earth in unprecedented fidelity.
Our mission: Deliver global omniscience.
To stay ahead of climate change, geopolitical risk, and other major crises and issues, we need a global understanding of what is changing, where, and how fast. Umbra provides easy access to the highest quality commercial satellite data available, which is an indispensable tool for the growing number of organizations monitoring the Earth. We empower our customers to create solutions that inform, inspire, and address our planet’s most pressing needs. We’re helping to create a brand-new industry that has never meaningfully existed before. Umbra is seeking an organized and proactive Product Support Specialist to join our Remote Sensing business unit. This role is essential to the smooth and effective operation of the Product team, with responsibilities including managing product support workflows, triaging technical issues, maintaining documentation, and enhancing the overall product experience for internal stakeholders and customers.
You’ll collaborate closely with Product team members, Business Development, Engineering, Operations, and Customers to continuously improve internal product processes and deliver an exceptional product experience. This position plays a critical role in scaling the product team’s impact, enabling faster issue resolution, stronger cross-functional collaboration, and more efficient product delivery, helping Umbra deliver high-value, high-quality remote sensing products to a global customer base.
Our aim is to hire this position to work in Umbra's Santa Barbara, CA or Arlington, VA office.
Key Responsibilities
<ul>
<li>Act as the first line of response for inbound product support requests.</li>
<li>Triage and track issues, escalate to Engineering, Operations, or Product as needed, and ensure timely resolution and communication.</li>
<li>Maintain and update product documentation, FAQs, and internal knowledge bases.</li>
<li>Help track recurring bugs or customer pain points and surface insights to the product team.</li>
<li>Assist with internal operations and engineering including product feature requirements definition, product backlog hygiene, product development progress reporting, and product development blocker removal.</li>
<li>Support new product feature launches with checklist coordination, internal comms, and documentation updates.</li>
<li>Assist Product Team with customer training preparation and documentation.</li>
<li>Continuously identify ways to improve the efficiency and visibility of the product support process. </li>
</ul>
Requirements
Required Qualifications
<ul>
<li>One or more years of experience in a customer-facing support or product operations role, ideally in a geospatial, aerospace, or tech company.</li>
<li>Proficiency with support platforms and CRM tools (e.g., HubSpot, Jira, Confluence).</li>
<li>Strong organizational skills with attention to detail and follow-through.</li>
<li>Excellent written and verbal communication skills, especially in technical or semi-technical contexts.</li>
<li>Comfortable collaborating across multiple teams (Engineering, Operations, Product, Business Development and Customers).</li>
</ul>
Desired Qualifications
<ul>
<li>Familiarity with geospatial and satellite imagery workflows.</li>
<li>Experience with synthetic aperture radar (SAR) or other remote sensing technologies.</li>
<li>Basic experience working with APIs and understanding data delivery pipelines.</li>
<li>Experience supporting government or commercial clients in a technical product environment.</li>
</ul>
Benefits
<ul>
<li>Flexible Time Off, Sick, Family &amp; Medical Leave</li>
<li>Medical, Dental, Vision, Life, LTD, STD (employer funded)</li>
<li>Vol Life, Critical Illness, Accidental, Hospital Indemnity, Pet Insurance (employee funded)</li>
<li>401k with 3% non-elective company contribution</li>
<li>Stock Options</li>
<li>Free Parking</li>
<li>Free lunch daily in office</li>
</ul>
Umbra is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
Employment Eligibility Verification
In compliance with federal laws, all hired persons will be required to verify their identity and eligibility to work in the United States by completing the required Employment Eligibility Verification Form (I-9 Form) upon hire.
ITAR/EAR Requirements
This position may include access to technology and/or data that is subject to U.S. export controls pursuant to ITAR and EAR. To comply with federal export controls, all persons hired must be a U.S. citizen, U.S. national, U.S. lawful permanent resident, refugee or asylee as defined by 8 U.S.C. § 1324b(a)(3), or must otherwise be eligible to obtain the required authorizations from the U.S. Department of State and/or U.S. Department of Commerce as applicable. 
Pay Transparency This job posting may cover multiple career levels. To ensure greater transparency, we provide base salary ranges for all roles, regardless of location. Our standard pay ranges are based on the role’s function and level, benchmarked against similar growth-stage companies. Compensation may vary based on geographical location, as certain regions may have different cost-of-living factors. The final offer will also be influenced by the candidate's skills, responsibilities, and relevant experience.
Compensation Range
The Compensation Range for this role is $65,000 - $80,000 DOE.

Product Support Specialist

<h3>Job Description</h3>
Job Description
About the Role:
 Robert Half is partnering with a mission-driven nonprofit organization in search of a dedicated Customer Experience Specialist to join their inbound call center team. This role is ideal for candidates who are passionate about serving their community, thrive in fast-paced environments, and bring a strong sense of empathy and professionalism to every conversation.
Key Responsibilities:
<ul>
<li>Serve as the first point of contact for community members seeking support and resources</li>
<li>Handle a high volume of inbound calls with patience, professionalism, and efficiency</li>
<li>Provide accurate information and referrals in accordance with organizational guidelines</li>
<li>Actively listen and de-escalate concerns while maintaining a compassionate and solutions-oriented tone</li>
<li>Maintain detailed and accurate records of client interactions using internal systems</li>
<li>Collaborate with internal departments to ensure client needs are met in a timely manner</li>
<li>Uphold the values and mission of the nonprofit through every customer interaction</li>
</ul>
 
Qualifications:
<ul>
<li>1+ year of experience in a call center or high-volume customer service environment</li>
<li>Prior experience or strong interest in nonprofit or community-based work preferred</li>
<li>Excellent verbal communication and interpersonal skills</li>
<li>Ability to stay organized, calm, and focused under pressure</li>
<li>Technically proficient; able to learn and navigate CRM systems or call management software</li>
<li>High level of empathy, active listening, and cultural sensitivity</li>
</ul>
Work Environment:
<ul>
<li>On-site for the first 6 months for training, integration, and team support</li>
<li>Eligible for a hybrid work schedule after initial 6-month period (3 days remote per week)</li>
</ul>
Why You’ll Love This Opportunity:
<ul>
<li>Make a meaningful impact every day</li>
<li>Join a supportive, values-based organization</li>
<li>Potential to grow into a long-term role within the nonprofit sector</li>
</ul>

Customer Experience Specialist

<h3>Job Description</h3>
Job Description
 
At Just Right Reader our mission is to make reading fun and for students to learn to read with engaging decodables that are representative of students in America's Schools. When students want to read and feel successful, their achievement rises! Join us in changing reading outcomes!
Just Right Reader is a strong fit for individuals who are passionate about learning, teaching, and who thrive in cross-disciplinary teams of educators, sales professionals, developers, designers, and individuals who love our product.
The opportunity:
We're hiring for our Sales Operations team to support our growing revenue organization. We're looking for someone who is detail-oriented, process-driven, and comfortable working cross-functionally across sales, customer success, and operations.
Whether you have a school district admin background or 3+ years in sales operations or enablement, we want someone who understands how to help a team close deals faster and more effectively.
What you'll do:
<ul>
<li>Serve as a key point of support during the pre- and post-sale process (quoting, paperwork, purchase orders, etc.)</li>
<li>Coordinate with sales reps to ensure deals are correctly scoped and move through our systems smoothly</li>
<li>Enter and manage sales orders in NetSuite (ERP) and HubSpot (CRM), ensuring accuracy and timely processing</li>
<li>Help build internal workflows and resources that streamline quoting, contracts, and district onboarding</li>
<li>Partner closely with our Sales Ops team to anticipate friction points and solve problems before they arise</li>
<li>Support the development of our new "Deal Desk" model – a support team that helps sales close more effectively</li>
<li>Track and report key operational metrics to improve deal velocity and team efficiency</li>
</ul>
What we're looking for:
<ul>
<li>3+ years of experience in sales operations, sales enablement, or school district administration</li>
<li>High attention to detail, organization, and comfort managing complex internal processes</li>
<li>A strong communicator who knows how to ask the right questions to get the full picture</li>
<li>Tech-savviness with some experience working in CRM/ERP tools like HubSpot or NetSuite (a plus, but not required)</li>
<li>Prior work with K-12 school districts and an understanding of how purchasing and contracting typically work (a plus, but not required)</li>
</ul>
Why join us:
<ul>
<li>Opportunity to make a meaningful impact in children's literacy!</li>
<li>Work with a passionate, driven team committed to innovation in education!</li>
<li>100% remote workplace - with access to an office in Dallas, TX!</li>
<li>Company expense card with home office stipend for set up!</li>
<li>Up to 12 weeks of parental leave!</li>
<li>Urbansitter Membership + $500 childcare credit per year!</li>
</ul>
Just Right Reader is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sales Operations & Support Specialist

<h3>Job Description</h3>
Job Description
Company Overview 
Poetic is a leading technology and strategic creative agency, based in Houston, Texas. The full service marketing agency leverages deep expertise in website and application development, branding, design, digital marketing, and project management to build mission-focused strategies that propel businesses ahead of their competition. Poetic believes fearless innovation guided by integrity yields tangible results for its partners, employees, and communities.
What sets our agency apart is our unwavering commitment to excellence and our relentless pursuit of becoming the best in the industry. We are on a constant mission of self-improvement, always striving to exceed expectations and redefine what is possible in digital marketing.
If you're ready to be part of an agency that thrives on innovation, continuous improvement, and a relentless pursuit of excellence, we can't wait to hear from you. Together, we'll shape the future of digital marketing and make a lasting impact on the success of our partners' businesses.
Hosting and Support Specialist
Join the Poetic team as our newest Hosting and Support Specialist. Step into a role where you'll be at the forefront of our website customer support, ensuring our clients receive top-notch assistance through our ticketing system. You'll also have the chance to breathe life into our Poetic templates, transforming client information into beautifully crafted webpages. With the support of our dedicated team and a strong emphasis on training, you'll master the art of crafting and optimizing our templates to exceed client expectations.
Essential Duties &amp; Responsibilities
<ul>
<li>Website Customer Support: Take ownership of client support requests, resolving them efficiently and professionally through our ticketing system.</li>
<li>Website Template Spin-Up: Use our Poetic templates to create websites tailored to each client's provided content. Proactively identify content gaps and communicate needs to client and internal stakeholders. </li>
<li>Collaboration and Quality Assurance: Work closely with internal teams to ensure the quality and functionality of each template application. Engage in QA processes, always seeking ways to enhance the final product for the client.</li>
<li>Customer service: With a customer-centric mindset, actively communicate status, road blocks, and suggestions to the client. </li>
<li>Continuous Improvement: Identify any pain points in the support or migration process and recommend process or product improvements wherever possible.</li>
</ul>
Education &amp; Experience
<ul>
<li>Prior experience with website content management systems, a plus but not required.</li>
<li>A keen eye for detail, ensuring every project reflects our commitment to excellence.</li>
<li>A genuine eagerness to learn and expand one's skill set.</li>
<li>Exceptional time management abilities, juggling tasks and prioritizing effectively.</li>
<li>A natural inclination towards customer service, always putting our client's needs first.</li>
<li>The ability to adapt and grow within a dynamic and fast-paced environment.</li>
</ul>
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
#LI-Remote

Hosting and Support Specialist

<h3>Job Description</h3>
Job Description
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a skilled PC Field Support Specialist to join our dynamic team in the Columbia, MD area.
Responsibilities:
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
<ul>
<li>
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables &amp; telephone systems
Updates technical drawings using AutoCAD software as needed
 </li>
</ul>
Requirements:
<ul>
<li>
Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate's degree and two (2) years of experience.
</li>
<li>Active TS/SCI w/ FSP</li>
<li>Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches</li>
<li>Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)</li>
<li>Familiar with Active Directory security and policies</li>
<li>DoD 8570 IAT Level 1 Certification</li>
</ul>
T-Rex Overview
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.
T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.
T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
In compliance with pay transparency guidelines, the annual base salary range for this position is $40,000-$60,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

PC Field Support Specialist

<h3>Job Description</h3>
Job Description
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Job Summary:
As part of the CASTLE-NET program, the Field Office Support Lead oversees the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices and remote locations. This role involves organizing, training, and managing a team of Field Office Technicians to ensure successful execution of support operations. The ideal candidate will have strong IT support experience, excellent communication skills, and the ability to manage multiple tasks efficiently. This is a remote, full-time position.
Key Responsibilities:
<ul>
<li>Lead and coordinate field technician teams for on-site IT wellness checks.</li>
<li>Train and mentor support staff to ensure consistent service delivery.</li>
<li>Manage scheduling, task assignments, and performance tracking.</li>
<li>Troubleshoot and resolve IT issues related to hardware, software, and networking.</li>
<li>Utilize remote support tools and ticketing systems to manage incidents.</li>
<li>Ensure compliance with USACE IT policies and procedures.</li>
<li>Maintain documentation and reporting for field support activities.</li>
</ul>
Qualifications by Level:Junior Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Good technical knowledge of hardware, software, and network troubleshooting.</li>
<li>Experience with IT equipment setup and maintenance.</li>
<li>Familiarity with remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Preferred</li>
</ul>
</li>
</ul>
Journeyman Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Minimum 4 years of experience in IT and/or field/user support roles.</li>
<li>Strong technical knowledge and troubleshooting skills.</li>
<li>Proficient in remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Required</li>
</ul>
</li>
</ul>
Senior Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Minimum 8 years of experience in IT and/or field/user support roles.</li>
<li>Excellent technical knowledge and leadership skills.</li>
<li>Proficient in remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Required</li>
</ul>
</li>
</ul>
Compensation &amp; Benefits:
<ul>
<li>Salary: Based on level (see below)</li>
<li>Paid Time Off: 15 days PTO annually</li>
<li>Holidays: 11 paid federal holidays</li>
<li>Retirement: 401(k) with company match</li>
<li>Health Coverage: Comprehensive medical, dental, and vision insurance</li>
</ul>
Salary Range:
<ul>
<li>Junior: $50,000 – $55,000 annually</li>
<li>Journeyman: $55,000 – $65,000 annually</li>
<li>Senior: $65,000 – $80,000 annually</li>
</ul>
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Computer User Support Specialist

<h3>Job Description</h3>
Job Description
Do you have a talent for helping people and a passion for travel? Were looking for motivated individuals to join our team as Customer Service / Travel Specialists. In this remote role, you'll provide outstanding support to clients while helping them plan, book, and enjoy seamless travel experiences.
What You'll Do
<ul>
<li>Deliver Top-Notch Service- Communicate with clients, answer questions, and provide reliable travel guidance</li>
<li>Plan &amp; Book Trips- Assist with flights, hotels, cruises, tours, and excursions tailored to client preferences</li>
<li>Build Client Relationships- Provide personalized service before, during, and after their travels</li>
<li>Stay Informed -Keep up with travel trends, promotions, and destination insights to offer the best recommendations</li>
<li>Solve Problems Quickly -Handle booking issues or travel challenges with proactive solutions</li>
</ul>
What You Bring
<ul>
<li>
Strong customer service and communication skills
</li>
<li>
A passion for travel and helping others explore the world
</li>
<li>
Excellent organization and attention to detail
</li>
<li>
Ability to work independently in a remote setting
</li>
<li>
Basic computer proficiency and reliable internet access
</li>
<li>
Must be 18+ with a smartphone or computer
</li>
<li>
Previous customer service or sales experience is a plus, but not required
</li>
</ul>
What We Offer
<ul>
<li>
 Full training and ongoing support, no prior experience required
</li>
<li>
 Flexible scheduling, part-time or full-time remote work
</li>
<li>
 Exclusive travel discounts and perks
</li>
<li>
 Supportive, collaborative remote team environment
</li>
<li>
Unlimited earning potential
</li>
<li></li>
</ul>

Customer Service / Travel Specialist ️

<h3>Job Description</h3>
Job Description
Job Description:
Job Title: WFH Customer Service Specialist
Organization: MetrixIT Solutions
Job Responsibilities:
<ul>
<li>Provide exceptional customer service to clients through phone, email, and chat support</li>
<li>Manage and resolve customer complaints in a timely and professional manner</li>
<li>Handle customer inquiries and provide accurate information about products and services</li>
<li> orders, returns, and refunds efficiently</li>
<li>Collaborate with other team members to ensure customer satisfaction</li>
<li>Maintain detailed records of customer interactions and transactions</li>
</ul>
Essential Qualifications:
<ul>
<li>Strong communication skills, both written and verbal</li>
<li>Excellent problem-solving abilities</li>
<li>Ability to multi-task and prioritize in a fast-paced environment</li>
<li>Attention to detail and accuracy</li>
</ul>
Desired Experience:
<ul>
<li>Minimum 1 year of experience in customer service</li>
<li>Experience working in a remote or work-from-home setting</li>
</ul>
Salary &amp; Benefits:
<ul>
<li>Minimum Salary: $45,000/year</li>
<li>Maximum Salary: $120,000/year</li>
<li>100% Satisfaction Guarantee</li>
<li>Opportunity for growth and advancement within the company</li>
<li>Flexible work schedule</li>
</ul>

WFH Customer Service Specialist

<h3>Job Description</h3>
Job Description
MISSION: The mission for this role is to provide excellent customer service to clients, patients, and requestors. This role will require you to meet daily goals and report to the Customer Service Manager with any reoccurring issues for resolution. He/she should align with HealthMark Group's core values, culture, and overall CRAFT of the company. 
REQUIREMENTS: This role requires good written, verbal, and interpersonal communication skills to build successful working relationships with requestors, clients, and co-workers. This position requires a person to be detail-oriented and be able to resolve customer issues in a timely manner. Excellent follow-up skills and time management are essential. This role is a remote position so the candidate must have reliable internet and a quiet background setting. 
***Key Points: Requestor Support: Ensure HealthMark is providing excellent customer service by being client-focused 
 Supporting BUMC
Daily Roles and Responsibilities:
<ul>
<li>Must meet daily goal of 85 calls per day, averaging 11 calls per hour. Assist clients, patients, and requestors with the status of requests for medical records via phone call.</li>
</ul>
<ul>
<li>Ensure notes are accurate and detailed. All actions require a note in Med-Release.</li>
<li>Provide excellent customer service promptly with accurate and concise information.</li>
<li>Build strong value-based relationships with customers - a passion for customer interaction is a must!</li>
<li>Ensuring customer satisfaction is a primary goal.</li>
<li>Resend, or cancel invoices.</li>
<li>Reprocess orders for missing information.</li>
<li>Obtain missing information for non-compliant requests from patients and requestors.</li>
<li>Data entry and other duties as assigned.</li>
<li>Fax and email records securely to requestors.</li>
<li>Work with other departments to ensure requests are sent promptly.</li>
</ul>
Qualifications:
<ul>
<li>Excellent communication skills, strong analytical and problem-solving skills</li>
<li>Ability to multi-task, prioritize duties, and have strong time management skills</li>
<li>Proficient computer skills with software applications such as Microsoft Office</li>
<li>Maintain a positive, empathetic, and professional attitude toward customers always</li>
<li>High school diploma or GED required</li>
</ul>
Preferred Skills/Not Required:
<ul>
<li>Previous Medical Records Experience – Knowledge of HIPAA preferred but not required</li>
<li>1+ year of Customer Service/ Call Center experience- Preferred</li>
</ul>
Qualities that the candidate for this position should include:
<ul>
<li>Fast learner- Quick Learner</li>
<li>Self-motivated and able to work independently.</li>
<li>Ability to adapt to change/ flexibility a must</li>
<li>Candidate must maintain a high level of business integrity and diligence</li>
<li>Passionate about people and being able to show patient empathy is a must</li>
<li>Positive attitude</li>
<li>Someone who strives to do more</li>
</ul>
 
<ul>
<li>Monday to Friday</li>
</ul>
Job Type: Full-time
Pay: $15-18 per hour DOE
Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

3,165 Remote Customer Support Specialist Jobs