Job Description
Job Description
About the Role:
Robert Half is partnering with a mission-driven nonprofit organization in search of a dedicated Customer Experience Specialist to join their inbound call center team. This role is ideal for candidates who are passionate about serving their community, thrive in fast-paced environments, and bring a strong sense of empathy and professionalism to every conversation.
Key Responsibilities:
- Serve as the first point of contact for community members seeking support and resources
- Handle a high volume of inbound calls with patience, professionalism, and efficiency
- Provide accurate information and referrals in accordance with organizational guidelines
- Actively listen and de-escalate concerns while maintaining a compassionate and solutions-oriented tone
- Maintain detailed and accurate records of client interactions using internal systems
- Collaborate with internal departments to ensure client needs are met in a timely manner
- Uphold the values and mission of the nonprofit through every customer interaction
Qualifications:
- 1+ year of experience in a call center or high-volume customer service environment
- Prior experience or strong interest in nonprofit or community-based work preferred
- Excellent verbal communication and interpersonal skills
- Ability to stay organized, calm, and focused under pressure
- Technically proficient; able to learn and navigate CRM systems or call management software
- High level of empathy, active listening, and cultural sensitivity
Work Environment:
- On-site for the first 6 months for training, integration, and team support
- Eligible for a hybrid work schedule after initial 6-month period (3 days remote per week)
Why You’ll Love This Opportunity:
- Make a meaningful impact every day
- Join a supportive, values-based organization
- Potential to grow into a long-term role within the nonprofit sector