field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job Description CentiMark Corporation, the nation’s leader in the commercial/industrial roofing industry, has an exceptional opportunity for an entry-level&nbsp;Technical Representative&nbsp;to support Sales Representatives in our&nbsp;Syracuse, NY&nbsp;office. &nbsp;This position pays $50k - $60k plus premier benefits.&nbsp; Job Summary:
<ul>
<li>Travel to customer’s locations and inspect commercial roofs</li>
<li>Communicate with customers and check roofs for problem areas</li>
<li>Measures commercial roofs and estimate the amount of roofing material and labor needed to re-roof</li>
<li>Will work closely with the sales force to provide them with accurate information for the creation of proposals for customers</li>
<li>Assist in marketing for new accounts</li>
</ul>
 Candidate Requirements:&nbsp;
<ul>
<li>Computer skills (proficient in MS Word, Excel and Bid Estimating Software)</li>
<li>General construction, roofing and/or construction sales experience</li>
<li>A valid driver’s license in good standing</li>
<li>Able to climb up &amp; down ladders to minimum heights of 25 feet</li>
<li>Experience with commercial roofing systems: THERMOPLASTIC, BUR, METAL, EPDM, TILE, SPF FOAM and COATINGS preferred, but will train the right individual</li>
<li>College Degree in&nbsp;Construction Management or similar&nbsp;preferred</li>
</ul>
 Premier Benefits:
<ul>
<li>2 Health Insurance Plans:
<ul>
<li>Free “Core Plan” – Free Medical &amp; Dental</li>
<li>“Buy Up Plan” – Features a lower deductible for Medical</li>
</ul>
</li>
<li>Vision Plan</li>
<li>Free Life Insurance</li>
<li>Traditional 401K with Company Match</li>
<li>Roth IRA with Company Match</li>
<li>Flexible Spending Account (FSA)</li>
<li>Free Employee Stock Ownership Program (ESOP)</li>
<li>Company Vehicle &amp; Fuel Card</li>
<li>Paid Holidays and Vacation</li>
</ul>
 CentiMark Corporation has been in business for over 56&nbsp;years and has 100 offices across the country with over 3,500 employees. We are looking for people who want to contribute to a great team.&nbsp; Successful candidates must demonstrate initiative, a good work ethic, and attention to detail.&nbsp; We provide on-the-job training, benefits and room to grow. CentiMark provides a great work environment with challenging career opportunities. Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer For more information, please visit our website --&nbsp;<a href="http://www.CentiMark.com/jobs" target="_blank">www.CentiMark.com/jobs</a>
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Roofing Technical Representative

<h3>Job Description</h3>
Job Description CentiMark Corporation, the nation’s leader in the commercial/industrial roofing industry, has an exceptional opportunity for an entry-level&nbsp;Technical Representative&nbsp;to support Roofing Sales Representatives in our&nbsp;Seattle, WA&nbsp;office. &nbsp;This position pays $55k - $65k, offers premier benefits &amp; annual bonus opportunity. &nbsp;CentiMark Corporation has been in business for over 56&nbsp;years and has 100 offices across the country with over 3,500 employees. We are looking for people who want to contribute to a great team.&nbsp; Successful candidates must demonstrate initiative, a good work ethic, and attention to detail.&nbsp; We provide on-the-job training, benefits and room to grow. &nbsp; Job Summary:
<ul>
<li>Travel to customer’s locations and inspect commercial roofs</li>
<li>Communicate with customers and check roofs for problem areas</li>
<li>Measures commercial roofs and estimate the amount of roofing material and labor needed to re-roof</li>
<li>Will work closely with the sales force to provide them with accurate information for the creation of proposals for customers</li>
<li>Assist in marketing for new accounts</li>
</ul>
 Candidate Requirements:&nbsp;
<ul>
<li>Computer skills (proficient in MS Word, Excel and Bid Estimating Software)</li>
<li>General Construction, Roofing and/or construction sales experience</li>
<li>A valid driver’s license in good standing</li>
<li>Able to climb up &amp; down ladders to minimum heights of 25 feet</li>
<li>Experience with commercial roofing systems: THERMOPLASTIC, BUR, METAL, SHINGLES, TILE, SPF FOAM and COATINGS preferred, but will train the right individual</li>
<li>College Degree in&nbsp;Construction Management or similar;&nbsp;preferred</li>
</ul>
 Premier Benefits:
<ul>
<li>2 Health Insurance Plans:
<ul>
<li>Free “Core Plan” – Free Medical &amp; Dental</li>
<li>“Buy Up Plan” – Features a lower deductible for Medical</li>
</ul>
</li>
<li>Vision Plan</li>
<li>Free Life Insurance</li>
<li>Traditional 401K with Company Match</li>
<li>Roth IRA with Company Match</li>
<li>Flexible Spending Account (FSA)</li>
<li>Free Employee Stock Ownership Program (ESOP)</li>
<li>Company Vehicle &amp; Fuel Card</li>
<li>Paid Holidays and Vacation</li>
</ul>
&nbsp;CentiMark provides a great work environment with challenging career opportunities. Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer For more information, please visit our website --&nbsp;<a href="http://www.CentiMark.com/jobs" target="_blank">www.CentiMark.com/jobs</a>
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Technical Representative (Roofing)

<h3>Job Description</h3>
Job Description CentiMark Corporation, the nation’s leader in the commercial/industrial roofing industry, has an exceptional opportunity for an entry-level&nbsp;Technical Representative&nbsp;to support Roofing Sales Representatives in the Miami, FL area. &nbsp;This position pays $50k - $55k, offers premier benefits &amp; annual bonus opportunity. &nbsp;Job Summary:
<ul>
<li>Travel to customer’s locations and inspect commercial roofs</li>
<li>Communicate with customers and check roofs for problem areas</li>
<li>Measures commercial roofs and estimate the amount of roofing material and labor needed to re-roof</li>
<li>Will work closely with the sales force to provide them with accurate information for the creation of proposals for customers</li>
<li>Assist in marketing for new accounts</li>
</ul>
 Candidate Requirements:&nbsp;
<ul>
<li>Computer skills (proficient in MS Word, Excel and Bid Estimating Software)</li>
<li>General Construction, Roofing and/or construction sales experience</li>
<li>A valid driver’s license in good standing</li>
<li>Able to climb up &amp; down ladders to minimum heights of 25 feet</li>
<li>Experience with commercial roofing systems: THERMOPLASTIC, BUR, METAL, SHINGLES, TILE, SPF FOAM and COATINGS preferred, but will train the right individual</li>
<li>College Degree in&nbsp;Construction Management or similar,&nbsp;preferred</li>
</ul>
 Premier Benefits:
<ul>
<li>2 Health Insurance Plans:
<ul>
<li>Free “Core Plan” – Free Medical &amp; Dental</li>
<li>“Buy Up Plan” – Features a lower deductible for Medical</li>
</ul>
</li>
<li>Vision Plan</li>
<li>Free Life Insurance</li>
<li>Traditional 401K with Company Match</li>
<li>Roth IRA with Company Match</li>
<li>Flexible Spending Account (FSA)</li>
<li>Free Employee Stock Ownership Program (ESOP)</li>
<li>Company Vehicle &amp; Fuel Card</li>
<li>Paid Holidays and Vacation</li>
</ul>
CentiMark Corporation has been in business for over 56&nbsp;years and has 100 offices across the country with over 3,500 employees. We are looking for people who want to contribute to a great team.&nbsp; Successful candidates must demonstrate initiative, a good work ethic, and attention to detail.&nbsp; We provide on-the-job training, benefits and room to grow. &nbsp;CentiMark provides a great work environment with challenging career opportunities. Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer For more information, please visit our website --&nbsp;<a href="http://www.CentiMark.com/jobs" target="_blank">www.CentiMark.com/jobs</a>
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<h3>Job Description</h3>
Job Description CentiMark Corporation, the nation’s leader in the commercial/industrial roofing industry, has an exceptional opportunity for an entry-level&nbsp;Technical Representative&nbsp;to support Roofing Sales Representatives in our&nbsp;Raleigh, NC&nbsp;office. &nbsp;This position pays $50k - $55k plus premier benefits and annual bonus. &nbsp;Job Summary:
<ul>
<li>Travel to customer’s locations and inspect commercial roofs</li>
<li>Communicate with customers and check roofs for problem areas</li>
<li>Measures commercial roofs and estimate the amount of roofing material and labor needed to re-roof</li>
<li>Will work closely with the sales force to provide them with accurate information for the creation of proposals for customers</li>
<li>Assist in marketing for new accounts</li>
</ul>
 Candidate Requirements:&nbsp;
<ul>
<li>Computer skills (proficient in MS Word, Excel and Bid Estimating Software)</li>
<li>General Construction, Roofing and/or construction sales experience</li>
<li>A valid driver’s license in good standing</li>
<li>Able to climb up &amp; down ladders to minimum heights of 25 feet</li>
<li>Experience with commercial roofing systems: THERMOPLASTIC, BUR, METAL, SHINGLES, TILE, SPF FOAM and COATINGS preferred, but will train the right individual</li>
<li>College Degree in&nbsp;Construction Management or similar;&nbsp;preferred</li>
</ul>
 Premier Benefits:
<ul>
<li>2 Health Insurance Plans:
<ul>
<li>Free “Core Plan” – Free Medical &amp; Dental</li>
<li>“Buy Up Plan” – Features a lower deductible for Medical</li>
</ul>
</li>
<li>Vision Plan</li>
<li>Free Life Insurance</li>
<li>Traditional 401K with Company Match</li>
<li>Roth IRA with Company Match</li>
<li>Flexible Spending Account (FSA)</li>
<li>Free Employee Stock Ownership Program (ESOP)</li>
<li>Company Vehicle &amp; Fuel Card</li>
<li>Paid Holidays and Vacation</li>
</ul>
CentiMark Corporation has been in business for over 56&nbsp;years and has 100 offices across the country with over 3,500 employees. We are looking for people who want to contribute to a great team.&nbsp; Successful candidates must demonstrate initiative, a good work ethic, and attention to detail.&nbsp; We provide on-the-job training, benefits and room to grow. &nbsp;CentiMark provides a great work environment with challenging career opportunities. Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer For more information, please visit our website --&nbsp;<a href="http://www.CentiMark.com/jobs" target="_blank">www.CentiMark.com/jobs</a>
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<h3>Job Description</h3>
Job Description· Working Location: Chicago, IL · Working hours: 40 hrs/week&nbsp; · Employment Type: Full-time, Exempt ・Salary: 80K - 100K + Comission Job Overview &nbsp;
<ol>
<li>We are seeking a motivated and skilled Technical Sales Representative to drive revenue growth by introducing and expanding the market for our innovative products and services in the United States. This role focuses on developing relationships with key stakeholders across public and private sectors, targeting mobility markets and adjacent industries. The ideal candidate will have a proven ability to balance technical acumen with strategic sales initiatives to establish company as a leader in the market.</li>
<li>KEY DUTIES and RESPONSIBILITIES</li>
</ol>
&nbsp;
<ol>
<li>
<ol>
<li>Sales and Revenue Growth
<ul>
<li>Actively pursue revenue generation by promoting and selling company's diverse range of products, including Validators, Content Management Platforms, Passenger Information Displays, Ticket Vending Machines, and more.</li>
<li>Establish and nurture relationships with clients in both public and private sectors.</li>
</ul>
</li>
<li>Market Targeting and Expansion
<ul>
<li>Focus on mobility markets such as buses, railways, ferries, trucks, and their neighboring markets, including bus terminals, train stations, airports, and parking facilities.</li>
<li>Explore opportunities in high-traffic venues like universities, shopping malls, and office spaces.</li>
</ul>
</li>
<li>Business Development
<ul>
<li>Investigate contractors awarded relevant projects in the past, establish relationships, and pursue new business opportunities.</li>
<li>Develop and implement strategic plans to penetrate untapped markets and expand sales channels through trade shows, seminars, and product demonstrations.</li>
</ul>
</li>
<li>Market Research and Analysis
<ul>
<li>Conduct market research to understand trends, regulations, pricing, competitors, and industry challenges.</li>
<li>Identify strengths and weaknesses and create actionable business plans to support growth.</li>
</ul>
</li>
<li>Project Evaluation and Proposal Management
<ul>
<li>Analyze RFP documents to determine opportunities and assess feasibility.</li>
<li>Address project requirements by corresponding with stakeholders, identifying potential issues, and preparing accurate quotations.</li>
</ul>
</li>
<li>Customer Engagement
<ul>
<li>Provide detailed technical support to clients, ensuring their requirements are met and aligning solutions with their needs.</li>
<li>Represent the company professionally at industry events and meetings to foster client relationships</li>
</ul>
</li>
</ol>
</li>
</ol>
Required Qualifications
<ul>
<li>
<ul>
<li>Bachelor’s degree in Business, Engineering, or a related field.</li>
<li>Proven sales experience in technical or mobility-related industries.</li>
<li>Strong understanding of mobility markets and adjacent sectors, including relevant technologies and regulatory frameworks.</li>
<li>Excellent communication, negotiation, and relationship-building skills.</li>
<li>Experience reading and interpreting RFPs and developing proposals.</li>
</ul>
</li>
</ul>
Position Overview
<ul>
<li>
<ul>
<li>
<ul>
<li>We are seeking a motivated and skilled Technical Sales Representative to drive revenue growth by introducing and expanding the market for our innovative products and services in the United States. This role focuses on developing relationships with key stakeholders across public and private sectors, targeting mobility markets and adjacent industries. The ideal candidate will have a proven ability to balance technical acumen with strategic sales initiatives to establish company as a leader in the market.</li>
</ul>
</li>
</ul>
</li>
</ul>
Key Duties and Responsibilities
<ul>
<li>
<ul>
<li>
<ol>
<li>Sales and Revenue Growth
<ul>
<li>Actively pursue revenue generation by promoting and selling company's diverse range of products, including Validators, Content Management Platforms, Passenger Information Displays, Ticket Vending Machines, and more.</li>
<li>Establish and nurture relationships with clients in both public and private sectors.</li>
</ul>
</li>
<li>Market Targeting and Expansion
<ul>
<li>Focus on mobility markets such as buses, railways, ferries, trucks, and their neighboring markets, including bus terminals, train stations, airports, and parking facilities.</li>
<li>Explore opportunities in high-traffic venues like universities, shopping malls, and office spaces.</li>
</ul>
</li>
<li>Business Development
<ul>
<li>Investigate contractors awarded relevant projects in the past, establish relationships, and pursue new business opportunities.</li>
<li>Develop and implement strategic plans to penetrate untapped markets and expand sales channels through trade shows, seminars, and product demonstrations.</li>
</ul>
</li>
<li>Market Research and Analysis
<ul>
<li>Conduct market research to understand trends, regulations, pricing, competitors, and industry challenges.</li>
<li>Identify strengths and weaknesses and create actionable business plans to support growth.</li>
</ul>
</li>
<li>Project Evaluation and Proposal Management
<ul>
<li>Analyze RFP documents to determine opportunities and assess feasibility.</li>
<li>Address project requirements by corresponding with stakeholders, identifying potential issues, and preparing accurate quotations.</li>
</ul>
</li>
<li>Customer Engagement
<ul>
<li>Provide detailed technical support to clients, ensuring their requirements are met and aligning solutions with their needs.</li>
<li>Represent the company professionally at industry events and meetings to foster client relationships.</li>
</ul>
</li>
</ol>
</li>
</ul>
</li>
</ul>
Required Qualification
<ul>
<li>
<ul>
<li>
<ul>
<li>Bachelor’s degree in Business, Engineering, or a related field.</li>
<li>Proven sales experience in technical or mobility-related industries.</li>
<li>Strong understanding of mobility markets and adjacent sectors, including relevant technologies and regulatory frameworks.</li>
<li>Excellent communication, negotiation, and relationship-building skills.</li>
<li>Experience reading and interpreting RFPs and developing proposals.</li>
</ul>
</li>
</ul>
</li>
</ul>
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8fiup3TIMZ

Technical Sales Representative

<h3>Job Description</h3>
Job DescriptionRequisition Title:&nbsp;Technical Service Representative 2 - PAC&nbsp;(045PN) US-FL-MelbourneDescription&nbsp;
Powertrain Assistance Center (PAC)
At Percepta,&nbsp;we bring first-class service across each market we support. As a&nbsp;Technical Representative II&nbsp;in&nbsp;Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying&nbsp;the satisfaction of being part of a unique culture.
What You’ll Be Doing&nbsp;
<ul>
<li>&nbsp; &nbsp; &nbsp; &nbsp; Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products.</li>
<li>&nbsp; &nbsp; &nbsp; Review digital photographs and supporting documentation.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Perform detailed claim analysis and adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN)</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide assistance to F/L dealerships submitting powertrain warranty registrations.</li>
<li>Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC.</li>
</ul>
What You Bring to the Role&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High School Diploma or equivalent
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 2-3 year of customer service experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred
A Bit More About Your Role
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyze repair shop diagnosis information to determine coverage eligibility
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to read and understand workshop manual and electrical schematics
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to speak confidently about repair procedures 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent interpersonal skills
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexibility and adaptability in a fast-paced environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyze and solve problems
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate and articulate in a professional and effective manner both verbally and written
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to provide technical coaching and feedback to TSR I &amp; II level agents
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to exercise independent judgment and decision making
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reasoning ability and logical thinking
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong computer and typing skills – speed and accuracy of 40-60 WPM required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Intermediate computer skills required, i.e. Web Browsing, Email
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Two years of customer service experience with an emphasis on chat required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to maintain the highest level of confidentiality
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic knowledge of Microsoft Outlook, Excel, and Word preferred 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a team fostered environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a multi-tasked environment, while prioritizing and organize work
About Percepta&nbsp;
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them&nbsp;every&nbsp;day. As a Percepta team member, you can expect:&nbsp;&nbsp;
Culture of Service&nbsp;- to be treated like you are the customer from day one&nbsp;
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect– a team that is accountable, dependable and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career&nbsp;Growth&nbsp;- lots of learning opportunities for aspiring minds
Diversity&nbsp;- be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation&nbsp;– we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Technical Service Representative 2 - PAC

<h3>Job Description</h3>
Job DescriptionDescription:
SUMMARY
The purpose of this position is to provide technical support services to clients on IMDEX products, services, and solutions locally. This role is focused on supporting established and newly established clients.
 
About IMDEX
At IMDEX we are forever curious – we believe in shaping the future of mining by questioning the status quo, addressing our customers challenges, and setting new benchmarks for what can be achieved in our industry.
IMDEX is a leading global Mining-Tech company that enables drilling contractors and resource companies to safely find, mine and define orebodies with precision and at speed.
 
Our market leading AMC and REFLEX brands enable successful and cost-effective operations from exploration to production, in both surface and underground applications. Our head office is in Perth, Western Australia, with operations spanning APAC, North America, South America, Europe and Africa.
 
At IMDEX we provide a unique solution stack extending from drilling productivity tools to rock knowledge sensors through to our data management and analytics offering. Together this stack enables our clients to drill faster and smarter, obtain accurate subsurface data and receive critical information in real-time. The ultimate value this delivers is in enabling our drilling and resource company customers to maximize economic benefit in the identification, delineation and extraction of mineral resources globally.
 
Our rich global experience and diverse thinking drives all development within IMDEX. We are committed to solving unique problems and challenges for our customers while reducing environmental and social impacts to shape a better and more sustainable global industry. For further information visit <a href="http://www.imdexlimited.com" target="_blank">www.imdexlimited.com</a>.
 
THRIVING IN ROLE
<ul>
<li>Executing established client contact plans to support sales teams in product launches and build client relationships.</li>
<li>Acting as first point of contact for client queries and complaints and resolves these, referring complex issues to others and ensuring that the client receives an appropriate response.</li>
<li>Setting clear objectives for each service call or meeting; using standard materials to make a presentation to the client; and asking relevant questions to evaluate the client's level of interest and to identify and respond to areas requiring further information or explanation.</li>
<li>Acting as first point of contact for client queries and complex issues and ensuring that the client receives an appropriate response.</li>
<li>Building solutions based on understanding the client's aspirations from a deep understanding of the client's pain points and total business.</li>
</ul>
Requirements:
QUALIFICATIONS, SKILLS AND EXPERIENCE
<ul>
<li>Completion of Secondary education level.</li>
<li>Minimum of 2 years’ experience in a sales position, preferably in the Mining industry.</li>
<li>Mining industry experience preferred</li>
<li>Experience working with client relationship management systems (CRM).</li>
<li>Understanding of relevant industry processes and experience including drilling and mining.</li>
<li>Understanding of drilling optimization, rock knowledge and data analytics. Understanding of specific and companion IMDEX technologies (e.g. Gyros/Fluids) and their applications.</li>
</ul>
Why IMDEX is an Exciting Place to Work
At IMDEX we call it the ‘X Factor’. We have leading geoscience and engineering capabilities; world-class IP, product development, manufacturing facilities, precision instrumentation, an exciting pipeline of industry-changing technologies. Our global presence and client network is unparalleled. We have a fun, driven and diverse team that is encouraged to be innovative, speak-up and contribute to the ongoing success of our company.
We offer high caliber candidates:
<ul>
<li>A working environment that values innovation and creativity</li>
<li>The opportunity to work with a team of industry experts to deliver market leading technologies</li>
<li>Paid parental leave</li>
<li>Generous salary package</li>
<li>Flexible working arrangements</li>
<li>Career progression opportunities</li>
</ul>
Our employee values reflect the sort of organization we are and the kind of people we look for when looking for new people to join our business.
<ul>
<li>Together we thrive represents our commitment to a global and diverse team that shares knowledges across boundaries.</li>
<li>Forever curious demonstrates the IMDEX belief that we can shape the future of mining by questioning the status quo.</li>
<li>We're global game changers reflects our ability to solve unique problems for our global customers.</li>
<li>We go beyond is testament to our ability to create positive customer outcomes by delivering genuine value through efficient solutions.</li>
</ul>
IMDEX is an Equal Opportunity Employer committed to employing a diverse workforce and providing a workplace of respect and inclusiveness. IMDEX’s Board places great emphasis on ensuring our company is a safe, high performing and welcoming workplace.
The information submitted during the recruitment process will be stored and processed as per IMDEX Limited Privacy Policy found at <a href="https://www.IMDEXlimited.com/page/privacy-policy" target="_blank">https://www.IMDEXlimited.com/page/privacy-policy</a>
 
Agency calls and candidates will not be considered.

Technical Service Representative - Mining

<h3>Job Description</h3>
Job DescriptionRequisition Title:&nbsp;Technical Service Representative II&nbsp;(045PN) US-FL-MelbourneDescription&nbsp;
Powertrain Assistance Center (PAC)
At Percepta,&nbsp;we bring first-class service across each market we support. As a&nbsp;Technical Representative II&nbsp;in&nbsp;Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying&nbsp;the satisfaction of being part of a unique culture.
What You’ll Be Doing&nbsp;
<ul>
<li>&nbsp; &nbsp; &nbsp; &nbsp; Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products.</li>
<li>&nbsp; &nbsp; &nbsp; Review digital photographs and supporting documentation.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Perform detailed claim analysis and adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN)</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide assistance to F/L dealerships submitting powertrain warranty registrations.</li>
<li>Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC.</li>
</ul>
What You Bring to the Role&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High School Diploma or equivalent
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 2-3 year of customer service experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred
A Bit More About Your Role
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyze repair shop diagnosis information to determine coverage eligibility
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to read and understand workshop manual and electrical schematics
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to speak confidently about repair procedures 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent interpersonal skills
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexibility and adaptability in a fast-paced environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyze and solve problems
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate and articulate in a professional and effective manner both verbally and written
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to provide technical coaching and feedback to TSR I &amp; II level agents
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to exercise independent judgment and decision making
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reasoning ability and logical thinking
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong computer and typing skills – speed and accuracy of 40-60 WPM required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Intermediate computer skills required, i.e. Web Browsing, Email
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Two years of customer service experience with an emphasis on chat required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to maintain the highest level of confidentiality
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic knowledge of Microsoft Outlook, Excel, and Word preferred 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a team fostered environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a multi-tasked environment, while prioritizing and organize work
About Percepta&nbsp;
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them&nbsp;every&nbsp;day. As a Percepta team member, you can expect:&nbsp;&nbsp;
Culture of Service&nbsp;- to be treated like you are the customer from day one&nbsp;
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect– a team that is accountable, dependable and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career&nbsp;Growth&nbsp;- lots of learning opportunities for aspiring minds
Diversity&nbsp;- be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation&nbsp;– we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Technical Service Representative II

<h3>Job Description</h3>
Job Description
Position Title: Customer Supp/Account Rep-Sr-IT Location: South Jordan, UT Description: The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process. Responsibilities include: • Demonstrate strong customer service skills to provide phone support, including:
<ul>
<li>Listening to the customer to gain an accurate understanding of the situation</li>
<li>Being empathetic to the customer's situation and having a sense of urgency to resolve the issue</li>
<li>Producing accurate, detailed documentation at the client, problem and incident level</li>
<li>Resolving conflict</li>
</ul>
• Responsible for high-quality end-user technical support related to enterprise software and hardware • Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. • Under general oversight, provides after hours and weekend support as needed. • The position requires attention to detail, follow through, teamwork focus and positive attitude. • An understanding of technology and the ability to apply that knowledge to support all existing systems • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly • Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations • Provides investigation, diagnosis, resolution and recovery for hardware/software problems • Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software Qualifications: • Excellent customer service skills required • Excellent communication skills required • 2 to 5 years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment • Preferred work experience in a technical support role, but not required • Required Education: High school diploma or GED with relevant work experience • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly • Self-motivated and able to work on own initiative in a high-pressure environment • Willing to work variable shifts, including evenings, weekends, and public holidays Responsible for high-quality end-user technical support related to enterprise software and hardware An understanding of technology and the ability to apply that knowledge to support all existing systems Provides investigation, diagnosis, resolution, and recovery for hardware/software problems

Technical Customer Service Representative

<h3>Job Description</h3>
Job Description
This position is posted by Jobgether on behalf of Shopmonkey. We are currently looking for a Customer Support Representative in Morgan Hill, California.
Join a dynamic and passionate support team where your customer service skills will directly impact the satisfaction and success of hundreds of auto repair shops. In this hybrid role, you’ll serve as the go-to partner for customers, helping them navigate the platform, solve issues, and maximize their productivity. You’ll work in a fast-paced, startup environment that values innovation, autonomy, and a proactive mindset. With opportunities to grow professionally and influence customer-facing processes, this is a role for someone who loves solving problems and building relationships.
Accountabilities:
<ul>
<li>Provide relationship-based support to auto repair shops via phone, chat, and email, ensuring timely and professional resolution of inquiries.</li>
<li>Proactively identify customer needs and guide them through product features to improve their experience and efficiency.</li>
<li>Address complaints or escalated issues with empathy and a solutions-first attitude.</li>
<li>Document customer interactions thoroughly and use insights to help improve internal support processes.</li>
<li>Meet departmental performance standards across response time, resolution quality, and adherence to schedules.</li>
<li>Collaborate cross-functionally with internal teams to advocate for customer needs and inform product improvements.</li>
<li>Communicate clearly and consistently to internal and external stakeholders, identifying ways to streamline workflows and enhance the customer journey.</li>
</ul>
Requirements
<ul>
<li>1–3 years of experience in customer support, ideally in a high-volume environment (e.g., call centers or SaaS startups).</li>
<li>Excellent written and verbal communication with a clear, friendly, and professional tone.</li>
<li>Strong problem-solving skills and ability to work independently with minimal supervision.</li>
<li>Adaptability in a fast-paced, evolving environment; startup experience a plus.</li>
<li>Ability to learn technical tools quickly and explain them clearly to non-technical users.</li>
<li>Bonus points for: fluency in Spanish, background in the automotive or hospitality industries, or willingness to work evening/weekend shifts.</li>
</ul>
Benefits
<ul>
<li>Competitive hourly compensation: $20–$25 per hour (non-exempt, full-time).</li>
<li>Hybrid work structure: 3 days in-office (Morgan Hill) and 2 days remote per week.</li>
<li>Comprehensive health, dental, vision, life, and disability insurance starting the 1st of the month after hire.</li>
<li>Flexible PTO and 11 paid holidays.</li>
<li>401(k) available upon hire.</li>
<li>Wellness and mental health stipends.</li>
<li>Generous parental leave.</li>
<li>Charitable donation matching and team volunteer programs.</li>
</ul>
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