Technical Support Representative for End User Services

Job Description

Job Description

Overview

CTG is seeking to fill a Technical Support Representative – End User Services position for our client.

Location: Milwaukee, WI
Duration: 3 months

Responsibilities:
• Provide technical support for end-users across PC operating systems, applications, network, servers, and peripherals
• Diagnose and resolve incidents via helpdesk systems, phone, and remote tools
• Track and document all incidents, outages, and resolutions
• Perform security administration for user and data access
• Monitor mainframe systems (IBM/Unisys) and troubleshoot issues
• Communicate incident updates promptly and professionally
• Assist in client training for new system migrations (nice to have)

Skills & Qualifications:
• 1–3 years of technical support or computer operations experience
• Proficiency with Microsoft Office and mainframe systems
• Strong troubleshooting and problem-solving abilities
• Excellent verbal and written communication
• Ability to interact professionally with a diverse user community

Education:
• High school diploma or equivalent required; IT-related Associate’s or Bachelor’s preferred, or equivalent experience

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Emily Drew at Emily.Drew@ctg.com. Kindly forward this to any other interested parties. Thank you!