<h3>Job Description</h3>
Job Description
We are seeking an Help Desk Analyst to join the company, a premier supplier, in Carson City, NV US While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best &amp; Brightest Companies to Work For. Immediate interviews are available, apply today!
<ul>
<li>
Job description
Maintain an elevated level of knowledge of current cloud solutions as well as standard hardware and software configurations, operating procedures, and advise colleagues and users on optimizing the agency's services and systems.
Collaborate with the team to resolve problems, demonstrating creative problem-solving and a pragmatic approach with a client-focused mindset.
MAIN RESPONSIBILITIES Understanding and application of modern technical support standards and practices with a strong emphasis on client-centric solutions.
Ability to understand client values and needs at varying levels of seniority or technical ability.
Ability to follow instructions, prioritize and manage caseload to achieve service objectives.
Ability to administer and support end user technologies, solutions, and services.
Ability to work with and manage contractor and supplier staff.
Prior help desk experience with a strong emphasis on application support is a requirement.
Experience working with cross-functional teams.
Experience with various operating systems and browsers, including troubleshooting.
Remote troubleshooting experience.
Ability to quickly learn new systems for support.
Minimum Qualifications
Certifications such as CompTIA A+, HDI Support Center Analyst, HDI Customer Service Representative, Microsoft Certified Solutions Expert, ITIL Foundation, etc.
EDUCATION
Associate Degree or High School Diploma
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
</li>
</ul>
Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best &amp; Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit <a href="http://www.acrocorp.com" target="_blank">www.acrocorp.com</a>. 
<h3>Company Description</h3>
With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best &amp; Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit <a href="http://www.acrocorp.com" target="_blank">www.acrocorp.com</a>.

Help Desk Analyst

<h3>Job Description</h3>
Job Description
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. In this role, you will provide essential first-line IT support to employees, ensuring timely resolution of technical issues and exceptional customer service. Your expertise will contribute to maintaining smooth operations and effective communication between end-users and technical teams.
 
Responsibilities:
• Respond to and resolve tier 1 incidents, change requests, and inquiries reported to the IT Employee Helpdesk.
• Conduct initial assessments, triage, and troubleshooting for hardware, software, and communication system issues.
• Recommend solutions for recurring problems and escalate complex issues to tier-2 support teams.
• Document all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
• Monitor ticket queues to ensure timely transfer and handling of requests by appropriate teams.
• Collaborate on the development and revision of standards, policies, and procedures to improve processes.
• Strive to enhance customer service experiences and increase first-call resolution rates.
• Serve as a liaison between end-users and technical staff to facilitate clear communication and issue resolution.
• Analyze and diagnose reported issues, providing effective solutions.
• Coordinate the onboarding process for new hires and consultants, ensuring their IT setup is completed efficiently.
• Proficiency in Active Directory and Microsoft Windows 10. • Strong troubleshooting skills for resolving technical issues. • Familiarity with service desk ticketing systems and workflows. • Solid understanding of Microsoft Windows and related software. • Excellent communication skills to interact with end-users and technical teams. • Ability to document processes and resolutions clearly and accurately. • Experience in customer service-focused roles within an IT environment. • Capability to manage multiple tasks and prioritize effectively in a fast-paced setting.

Help Desk Analyst I

<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Help Desk Analyst to join our team in Beaver Falls, Pennsylvania. This is a contract position within the construction/contractor industry, where you will play a critical role in providing technical support and resolving IT-related issues. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and the ability to deliver exceptional customer service. Responsibilities: • Provide technical support to end users by troubleshooting and resolving hardware and software issues. • Manage user accounts, including onboarding, modifications, and deactivation processes. • Maintain and upgrade computer hardware and peripherals, ensuring accurate documentation and inventory tracking. • Resolve escalated tickets related to network and server issues, offering root-cause analysis for application and system problems. • Utilize corporate processes such as incident, problem, and change management in daily operations. • Offer guidance and support to Tier 1 and Tier 2 team members, ensuring efficient issue resolution. • Implement hardware deployments using Intune and assist with Microsoft 365 Suite applications. • Collaborate on the maintenance and improvement of proprietary systems, databases, and network infrastructure. • Ensure timely closure of service desk tickets while adhering to customer service standards. • Analyze complex business problems and propose effective technical solutions to support organizational goals.• Proficiency in Microsoft 365 Suite, including Active Directory, SharePoint, Exchange, and Intune. • Solid understanding of networks, servers, PCs, and related technologies. • Exceptional problem-solving skills with the ability to work independently and manage multiple tasks. • Strong communication skills, both verbal and written, to collaborate effectively with diverse teams. • Familiarity with Microsoft Windows operating systems and basic troubleshooting techniques. • Experience with Citrix and server management is preferred. • At least 2-5 years of experience in a Help Desk role, including support for Active Directory and VMware. • Knowledge of routers and scripting or programming languages is advantageous.

<h3>Job Description</h3>
Job DescriptionYour expertise matters — bring your IT skills to projects that power the future, backed by Jobot Consulting’s trusted support. This Jobot Consulting Job is hosted by: Robert Donohue Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $20 - $25 per hour 
A bit about us:
 We are a leading organization in the energy sector, known for our innovation, safety, and commitment to operational excellence. Our teams support mission-critical operations that power communities across the country, combining cutting-edge technology with a culture of integrity and collaboration. You’ll be joining a company where technical expertise and teamwork drive success every day. 
Why join us?
 This opportunity is a 6-month onsite contract based in Oklahoma City, with the possibility of extension for high-performing consultants. As a Jobot Consulting professional, you’ll enjoy the flexibility of contract work with the backing of a trusted recruiting partner. Jobot Consulting offers: 
<ul>
<li>Competitive hourly compensation</li>
<li>Access to healthcare benefits</li>
<li>Weekly pay</li>
<li>Career coaching and resume support</li>
<li>Opportunities for contract-to-hire conversions and long-term project work</li>
</ul>
 If you thrive in fast-paced environments, enjoy hands-on technical challenges, and want to partner with a firm that values your growth, this is an excellent opportunity to contribute to meaningful, high-impact work in the energy industry. 
Job Details
 Job Details Position: Technical Support Specialist Location: Onsite – Oklahoma City, OK Contract Term: 6 months (possibility of extension) Responsibilities: 
<ul>
<li>Provide technical assistance to computer system users in person, by phone, or remotely.</li>
<li>Answer user inquiries related to software and hardware operation to resolve issues.</li>
<li>Perform remote installations, testing, and troubleshooting as needed.</li>
<li>Enter commands, monitor system performance, and detect or correct operational errors.</li>
<li>Maintain detailed records of support activities, issues, and resolutions.</li>
<li>Read technical manuals, perform diagnostics, and provide ongoing user support.</li>
</ul>
 Required Qualifications: 
<ul>
<li>Associate’s degree in a computer-related field or equivalent technical training.</li>
<li>2–3 years of experience in technical support, IT helpdesk, or a related field.</li>
<li>Strong verbal and written communication, customer service, and problem-solving skills.</li>
<li>Basic ability to work independently and manage time effectively.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>Knowledge of circuit boards, processors, and hardware components.</li>
<li>Familiarity with configuration management, desktop communications, and operating system software.</li>
</ul>
 Suggested Job Title Options (for posting under multiple searches): 
<ul>
<li>IT Support Specialist (Onsite Contract)</li>
<li>Technical Support Analyst – Energy Sector</li>
<li>Helpdesk Technician – Oklahoma City</li>
<li>Desktop Support Specialist – Contract Role</li>
<li>End User Support Technician</li>
</ul>
 Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policyCompany DescriptionJobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values. Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA). Ready to find a good job? Create your profile today at Jobot.com.

<h3>Job Description</h3>
Job Description
Job Title: Help Desk Analyst Location: Des Moines, IA
Join Loffredo Fresh Foods as an Help Desk Analyst based out of our Des Moines Headquarters. We are a local, family-owned food and produce distributor that has proudly served the Midwest region for over 130 years. We distribute to 11 different states across our 6 locations. Loffredo Fresh Foods believes that our employees are the key to a successful future. We are committed to attracting a team that is passionate, innovative, and committed to meeting our customer’s needs.
The Help Desk Analyst is responsible for providing help desk support, assisting with network and hardware troubleshooting, and improving IT service delivery across the organization. This role also contributing to cybersecurity efforts and participating in IT projects. The ideal candidate will possess exceptional customer service skills and have a strong foundation in enterprise systems support, help desk operations, and networking.
Pay: $55,000 - $60,000 Depending on Experience
What We Look For:
<ul>
<li>Education in a related field (e.g. IT, Computer Science, MIS) or 2+ years of experience in an IT Help Desk or Technical Support role </li>
<li>Proven ability to provide exceptional customer service, with a focus on resolving technical issues efficiently while maintaining a positive user experience</li>
<li>Strong knowledge and hands-on experience with Microsoft Windows, Windows Server, and Office 365</li>
<li>Experience with help desk support and ticketing systems</li>
<li>Experience with network troubleshooting (e.g., LAN/WAN, switches, IP configuration)</li>
<li>Understanding of cybersecurity principles and compliance basics</li>
<li>Excellent problem-solving skills with the ability to analyze issues and implement effective solutions</li>
<li>Strong communication and training abilities for both technical and non-technical users</li>
<li>Exposure to ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, Visual Produce) and WMS/TMS platforms preferred</li>
</ul>
What You’ll Do:
<ul>
<li>Act as the initial point of contact for all help desk requests, ensuring issues are addressed promptly or escalated to the appropriate team when needed</li>
<li>Oversee help desk ticket resolution, ensuring prompt follow-up and a positive user experience throughout the process</li>
<li>Support enterprise systems (ERP, WMS, and TMS), ensuring performance, availability, and reliability</li>
<li>Troubleshoot and resolve network and connectivity issues </li>
<li>Support and maintain Microsoft 365 tools, including automating business processes using Power Automate and creating workflows with Microsoft Forms</li>
<li>Track, prioritize, and resolve IT service requests through the helpdesk ticketing system</li>
<li>Prepare KPI reporting for IT and other departments</li>
<li>Assist with managing relationships with IT vendors and service providers including weekly status updates</li>
<li>Identify recurring issues or user difficulties and recommend solutions, process improvements, or system enhancements</li>
<li>Collaborate with stakeholders to ensure IT systems align with business processes</li>
<li>Support cybersecurity and compliance efforts, including account access reviews and security alerts, and senior management reporting</li>
<li>Create and maintain IT documentation, policies, SOPs, user guides, and training materials</li>
<li>Provide end user training</li>
<li>Participate in a rotating on-call schedule to support after-hours critical issues</li>
</ul>
What You’ll Gain as a Loffredo Team Member:
<ul>
<li>Competitive salary and comprehensive benefit package including medical, dental, vision, available the 1st of the month following 30 days of employment</li>
<li>401k with company match available following 6 months of employment</li>
<li>Additional voluntary insurance such as basic/supplemental life and disability</li>
<li>Paid time off &amp; Paid holidays</li>
<li>Bi-Weekly Pay or the option to enroll in Daily Pay for immediate access to earned wages</li>
<li>Regular and constructive performance feedback</li>
<li>Healthy, fresh produce you can take home to your family through our generous employee purchase program</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Description:
Position: Help Desk / Call Center Analyst
Overview: The Help Desk / Call Center Analyst provides call centerbased technical support by answering calls and emails, assisting users with logins, password resets, and application navigation, and escalating tickets to Tier 2 support when necessary. This role does not involve wiring, hardware setup, remote access, or equipment handling.
Role Description:
<ul>
<li>Receive telephone calls and emails from users experiencing issues or seeking guidance on using business applications.</li>
<li>Identify whether the problem is hardware-related (e.g., modem, printer, cables, telephone) or application-related, and log details in the tracking system.</li>
<li>Escalate issues according to defined procedures.</li>
<li>Assist users through step-by-step problem-solving processes.</li>
<li>Research issues using technical databases, reference materials, and collaboration with colleagues to identify solutions.</li>
<li>Make appropriate use of diagnostic aids and reference publications to resolve problems.</li>
<li>Assist in the coordination of changes, upgrades, and new product implementations to ensure system compatibility and performance.</li>
<li>Provide accurate and complete answers to general use and administrative environment questions in a timely manner.</li>
<li>Communicate accurate and useful status updates to stakeholders.</li>
<li>Track and report time spent on all work activities.</li>
<li>Follow established quality standards and best practices.</li>
<li>Collaborate effectively in a team environment.</li>
<li>Complete assigned tasks on schedule.</li>
</ul>
Required Skills:
<ul>
<li>Strong verbal and written communication skills.</li>
<li>Ability to follow troubleshooting procedures and escalate issues appropriately.</li>
<li>Basic understanding of computer hardware and business applications.</li>
</ul>

<h3>Job Description</h3>
Job Description
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
Provide advanced phone based and email routed technical support associated with the identification, prioritization, and resolution of reported issues of a moderate to high complexity. Must be able to recognize, research, isolate, and then present a resolution to the reported issues. As directed will also provide initial support and administration for PC Workstations on the Corporate Campus including imaging, installation and troubleshooting of PC Hardware, VM and Mobile technology and office automation applications. Provide technical support to administrative, operational, and technical staff of 3000+ employees, as well as users in over 20 remote locations, traveling users and external customers requiring remote high-speed internet access while on property.
ESSENTIAL DUTIES:
<ul>
<li>The analyst will be responsible for taking escalated phone calls from internal and external users or calling back users who have escalated issues, troubleshoot those calls, and provide solutions for the users’ issues or transfer those issues to the appropriate next level of support.</li>
<li>The analyst will be responsible for proactive maintenance, monitoring, documentation, and testing of desktop equipment, as well as, Imaging, troubleshooting and support of current technologies. Develop and maintain installation and configuration procedures and system standards.</li>
<li>Office moves/special projects. </li>
<li>This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.</li>
</ul>
REQUIREMENTS: 
<ul>
<li>Associate degree (A.A.) or up to two years related experience and/or training preferred; or equivalent combination of education and experience in help desk or desktop support role troubleshooting PC problems. 0-3 years’ experience in a related IT position or Help Desk</li>
<li>Relevant Professional Certifications or currently pursuing is a plus not required.</li>
<li>Ability to effectively respond to questions from customers and provide timely resolutions to issues while effectively communicating status to management and customers.</li>
<li>Proficiency with Microsoft Business products and operating systems</li>
<li>Working knowledge with HP printers and other peripherals; and familiar with related setup and administration</li>
<li>Excellent written and oral communication skills</li>
<li>Ability of handling multiple projects simultaneously</li>
<li>Participates in proactive team efforts to achieve departmental and company goals.</li>
<li>Demonstrate excellent customer service knowledge, skills, and abilities including trustworthiness and honesty.</li>
<li>Must be detail oriented.</li>
<li>Participates in proactive team efforts to achieve departmental and company goals.</li>
<li>Ability to multi-task in a fast-paced corporate environment</li>
<li>Problem solving and analytical skills a must. </li>
</ul>
While performing the duties of this job the employee may be required to sit or stand for extended periods of time. Will be required to bend, twist, reach, push, pull, and operate office machinery. Specific work assignments may change without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Most of the work will be performed in a climate-controlled environment but may be exposed to inclement weather and varying degrees of temperature on occasion.
Schedules will vary depending on business needs, and may entail working nights, weekends, and holidays. Must be flexible to work outside of departmental operating hours.

<h3>Job Description</h3>
Job DescriptionTitle:&nbsp;Help Desk AnalystLocation:&nbsp;Conyers, GADuration: Long TermInterivew Type: WebEx&nbsp;Required Skills.
<ul>
<li>Bilingual - Spanish/English</li>
<li>Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college.</li>
<li>Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.</li>
<li>Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.</li>
</ul>
&nbsp;Thanks,Bob.

<h3>Job Description</h3>
Job DescriptionSalary: $82,000 - $86,000 base 
Help Desk Analyst (2nd Shift)
Job Description
Summary
Jeffer Mangels Butler &amp; Mitchell LLP (JMBM) is a results-driven law firm with a relentless focus on client satisfaction. It is through this focus that our work has a purpose and develops into a passion. We take pride in providing our clients with the results they deserve. If you thrive in an environment where your colleagues' defining characteristics are achievement, adaptability, initiative, professionalism, and resourcefulness, the culture at JMBM will prove rewarding.
 
The Help Desk Analyst will have the appropriate technical expertise to work with all levels of Firm personnel and outside service companies to install, maintain, repair and/or upgrade IT hardware or software. In addition, for end users requesting technical service and support, this person will work towards maximizing productivity by providing exceptional user support across the LAN and WAN environments. They will be responsible for providing a solution, responding to urgent requests with a certain degree of calm and confidence, and escalating, when necessary, in order to meet the Firm's needs.
 
Essential Duties
<ul>
<li>Provide remote support and visit floor locations in order to install, troubleshoot, maintain and support IT applications and equipment, such as laptops, desktops, mobile devices, printers, monitors, telephones, etc.</li>
<li>Harness communication skills to respond to all daily requests for IT technical service and support whether via phone, email, voicemail, in-person or via ticket notification.</li>
<li>Create and update tickets for incident lifecycle tracking, follow-up and root cause resolution, meeting SLA agreements, and standard performance metrics.</li>
<li>Display the highest level of customer service, interpersonal skills and professionalism by responding to customer needs in a timely and supportive manner, without delay.</li>
<li>Work with IT leadership and colleagues in the Los Angeles, San Francisco and Orange County offices for daily operations, Firm wide projects and initiatives.</li>
<li>Demonstrate a unique blend of technical and customer service skills with a professional and pleasant personality.</li>
<li>Communicate effectively with good listening skills and readily identify with the needs of the customer.</li>
<li>Contribute to and update the solutions knowledge base, evaluating and reporting trends.</li>
<li>Maintain knowledge of the Firm's policies and procedures and Firm-supported technologies, while being aware of current industry trends and technologies.</li>
<li>Setup and maintain multimedia and video conferencing systems for internal/external meetings.</li>
</ul>
Qualifications
<ul>
<li>Minimum 1-2 years experience working in a Help Desk or Desktop Support role</li>
<li>Associate/Bachelor's degree in a related technical field or equivalent work experience</li>
<li>Microsoft Windows operating systems, Office 365, iManage, Active Directory.</li>
<li>Computer hardware maintenance and repair</li>
<li>Capacity to lift and move equipment up to 30 lbs. and is required to stoop, kneel, crouch or crawl in confined areas</li>
<li>Available to work after-hours and overtime as needed</li>
<li>Participate in the 24x7 weekend IT On-Call program, once out of every five weekends.</li>
</ul>
Position: Non-Exempt
 
Location: Century City. 5 days onsite for the first 90-days, then 4 days per week onsite, 1 day remote thereafter. Hours are from 2:00pm to 10:00pm.
 
Salary: $82k - $86k base
Internal Privacy Policy

<h3>Job Description</h3>
Job DescriptionTitle: Help Desk AnalystLocation: Chesterfield, VADuration: Long TermInterview Type: In-person&nbsp;Required Skills:
<ul>
<li>Assisting and providing customer support, by telephone, email and other means.</li>
<li>Ability to multitask and to determine root cause of problems and implement solutions</li>
<li>Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions.</li>
</ul>
&nbsp;Thanks,Bob.&nbsp;

1,532 Help Desk Analyst Jobs