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<h3>Job Description</h3>
Job DescriptionJob Summary:
The Client Services Manager/Director will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
Duties/Responsibilities:
<ul>
<li> Help build the infrastructure and standard operating procedures for the department</li>
<li> Help create company guidelines particularly related to quality of service</li>
<li> Manage the department and ensure the team complies with company guidelines particularly related to quality of service.</li>
<li> Prepare knowledge-based documents such as summaries and responses to frequently asked questions.</li>
<li> Hire entry-level client service employees.</li>
<li> Train new employees in the company's customer service policies, procedures, and best practices.</li>
<li> Organize and oversee the schedules and work of the department.</li>
<li> Conduct performance evaluations that are timely and constructive.</li>
<li> Handle discipline and termination of employees as needed and in accordance with company policy.</li>
<li> Monitor or review calls or other correspondence between representatives and customers.</li>
<li> Ensure that representatives are informed about changes to company products and services.</li>
<li> Collect data and prepares reports on customer complaints and inquiries.</li>
<li> Prepare monthly reports summarizing the assigned client service team's performance.</li>
<li> Assist with budget preparation for the Client Service department.</li>
<li> Perform other related duties as assigned.</li>
</ul>
Required Skills/Abilities:
<ul>
<li> Bachelor's degree in business, technology or similar</li>
<li> At least five years of client service experience required.</li>
<li> At least two years of experience in a supervisory role preferred.</li>
<li> At least two years of experience in customer service or customer success in the manufacturing industry</li>
<li> Excellent communication and presentation skills</li>
<li> Must be personable and enjoy working with people in an entirely customer-facing role</li>
<li> Knowledge of project management/delivery methods and tools</li>
<li> Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured</li>
<li> Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision</li>
<li> Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues</li>
<li> Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation</li>
<li> Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems</li>
<li> Experience in the Food &amp; Beverage or Consumer Packaged Goods domain preferred</li>
<li> Experience with Salesforce (or other CRM) desired</li>
<li> Ability to travel (job requires up to 30% travel)</li>
<li> Comfortable working as needed in a remote environment with video-conferencing tools</li>
<li> Excellent management and supervisory skills.</li>
<li> Excellent verbal and written communication skills.</li>
<li> Extensive knowledge of customer service procedures and principles.</li>
<li> Organized with attention to detail.</li>
<li> Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour.</li>
<li> Ability to coach and mentor client service representatives.</li>
</ul>

Client Services Manager or Director

<h3>Job Description</h3>
Job DescriptionBAYADA Home Health Care is currently seeking a Client Services Manager to joinour Canton, MA Medicare certified Home Health Senior Living Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred, Associates at minimum.</li>
<li>Prior knowledge of/experience with Medicare and OASIS a plus</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Check out our blog: <a href="https://www.bayada.com/search?q=Newsweek" target="_blank">https://www.bayada.com/search?q=Newsweek</a></li>
<li>Newsweek’s Best Place to Work for Diversity</li>
<li>Newsweek’s Best Place to Work for Women</li>
<li>Newsweek’s Best Place to Work (overall)</li>
<li>Newsweek’s Best Place to Work for Women and Families</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
<li>Paid Weekly</li>
<li>Mon-Fri work hours</li>
<li>AMAZING culture</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Home Health Care benefits, <a href="https://www.bayada.com/benefits" target="_blank">https://www.bayada.com/benefits</a></li>
</ul>
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services Manager, Home Health

<h3>Job Description</h3>
Job Description
Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 350,000 businesses and nearly 1.5 Million active savers, with over $30 billion in assets saved across all 50 United States. 
Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities.
Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com
Who Are We Looking For?
We are seeking an energetic and reliable professional to join our team as an Employer Services Associate. Successful candidates will be responsible for working directly with our Clients by answering incoming emails and calls, utilizing company policies to solve client issues, and escalating challenges to the managerial team when necessary. 
Our mission-driven associates are often the first point of contact for clients, so we are interested in hiring individuals with a passion to provide memorable client experiences with an ability to make quick and accurate decisions. As an Employer Services Associate at Vestwell, you are a dynamic individual who will work cross-functionally across teams in order to communicate and facilitate resolutions for any client satisfaction issues. 
What Will You Be Doing?
Day-to-day you will be expected to:
<ul>
<li>Partner with your designated team and cross-functionally with Client Success Manager to manage clients consisting of advisors and employers to ensure their servicing needs are being met and assist with administration issues</li>
<li>Manage client expectations to avoid any disconnects with process and timing standard</li>
<li>Collaborate across all internal teams in order to resolve any client issues and be the voice between our internal teams and our client to manage resolution, feedback, and satisfaction. </li>
<li>Share data-driven insights with our product teams to improve our platform and planning roadmap</li>
<li>Lead and/or attend scheduled client conference calls to provide plan status and updates on remediation of any client issues</li>
<li>Being the friendly, knowledgeable first point of contact for inbound inquiries </li>
<li>Conducting appropriate and timely follow up to ensure the highest level of service</li>
<li>Communicating in a relatable, humanized way to promote trust and allegiance</li>
<li>Creating tickets and providing follow-up as required</li>
<li>Adhering to client-facing and internal Service Level requirements</li>
<li>Handling complaints, troubleshooting problems, and providing solutions</li>
<li>Effectively gathering and analyzing information while using reason and good judgment to solve client problems</li>
<li>Researching with the Vestwell team, as needed, to resolve inbound inquiries and respond to clients within promised deadlines</li>
<li>Providing complete/accurate responses issued with empathy and understanding </li>
<li>Posting interaction within our tooling to document updates to client accounts</li>
</ul>
Requirements
The Necessities:
<ul>
<li>Team mentality and the ability to multitask while attending to a high volume of incoming inquiries </li>
<li>Develop and maintain a strong business partnership with employers and vendors</li>
<li>Strong time management and organizational skills to ensure the timeliness of all proactive and reactive communications</li>
<li>Strong commitment to superior customer service</li>
<li>Positive and proactive attitude</li>
<li>Proficiency is required with Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories as we are a paperless office</li>
<li>Excellent attention to detail and accuracy, proficient with numbers and basic calculations</li>
<li>Critical thinking skills to be able to use the information in front of you to come to quick and accurate conclusions</li>
</ul>
The Extras:
<ul>
<li>Retirement industry experience</li>
<li>Series 6, 7, 63, 65, 66</li>
<li>QKA, QKC</li>
<li>Six sigma</li>
<li>Previous experience from Banking, Financial Services, Payroll, Employee Benefits</li>
</ul>
This role will be based in our New York City HQ, King of Prussia, PA, or Austin, TX, and will be part of Vestwell's hybrid in-office operation (4x per week)
The expected base salary range for this position is $55K - $60K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.
OUR BENEFITS
We're an innovative, high-growth company, with lots of exciting milestones ahead. We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee, we offer competitive health coverage and generous vacation offering. We have adopted a hybrid office policy, but all employees are welcome at our bright, comfortable office with many workspace options in our Midtown Manhattan office, so everyone has a setting that is the most productive for them. Oh, and naturally we have a great 401(k) plan!
OUR PROCESS It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell, your experience, and your interests. Next steps can vary by role, but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer, a portfolio review for a Designer, deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well. Before making an offer, our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer. We prioritize transparency and lack of surprise throughout the process.
For your awareness you will only receive correspondence from <a href="mailto:recruiting@vestwell.com" target="_blank">recruiting@vestwell.com</a> any other domain not ending in Vestwell.com is not our Recruitment team.
Vestwell's Privacy Policy. Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: Vestwell's California Privacy Rights Policy.

Associate, Client Services

<h3>Job Description</h3>
Job DescriptionCAS Supervisor/Manager As an Accounting Supervisor at HLB Gross Collins, you will play a crucial role in overseeing the day-to-day accounting operations and ensuring accuracy and compliance with regulatory standards. The ideal candidate will possess strong leadership skills, extensive knowledge of accounting principles, and a commitment to delivering high-quality service to our clients. Essential Functions
<ul>
<li>Complete and manage the month-end and year-end close processes, including bookkeeping processes, reconciliations, accruals, adjustments and financial statement preparation for dedicated clients.&nbsp; </li>
<li>Review monthly bookkeeping &amp; financial statements from team members and coach them for learning and development</li>
<li>Coordinate and collaborate with other departments, including tax and audit, to facilitate timely and accurate reporting.</li>
<li>Provide fractional CFO/Controller services as needed</li>
<li>Monthly and/or Quarterly financial advisory meetings with clients</li>
<li>Assist in the preparation of budgets, forecasts, and financial analysis to support strategic decision-making.</li>
<li>Support senior management in special projects and initiatives as needed. </li>
<li>Comfortable using and learning software applications for client needs</li>
<li>Participate in industry segment meetings and marketing</li>
<li>Mentor and implement training for CAS Team</li>
<li>Monthly meeting with direct reports to review billable budget vs. actual, realization and goals</li>
</ul>
Qualifications:
<ul>
<li>Bachelor's degree in Accounting, Finance, or related field required; CPA preferred.</li>
<li>5-7 years of progressive experience in accounting, with at least 2 years in a supervisory role.</li>
<li>Strong understanding of accounting principles, practices, and regulations.</li>
<li>Proficiency in accounting software and Microsoft Excel; experience with QuickBooks Online preferred.</li>
<li>Excellent leadership and interpersonal skills, with the ability to effectively manage and motivate a team.</li>
<li>Detail-oriented with strong analytical and problem-solving abilities.</li>
<li>Ability to prioritize tasks and meet deadlines in a fast-paced environment.</li>
<li>Excellent communication skills, both verbal and written.</li>
<li>Commitment to maintaining confidentiality and integrity in handling sensitive financial information.</li>
<li>Ability to adapt to change and willingness to embrace new technologies and methodologies.</li>
</ul>
 &nbsp;
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ryBGdbc8S0

Client Accounting Services Supervisor

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our newly opened Rochester Skilled Nursing (Adults and Pediatrics) Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Office location: 975 34th Ave NW Unit 350 Rochester MN 55901
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home health care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is required</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA: 
<ul>
<li>BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Newsweek's Best Place to Work for Diversity 2023</li>
<li>Newsweek Best Place to Work (overall) 2024</li>
<li>Newsweek Best Place to Work for Women and Families 2023</li>
<li>Paid Weekly</li>
<li>Mon-Fri, 8:30am-5pm work hours</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit, tuition reimbursement and employee assistance program</li>
</ul>
Established in 1975, BAYADA is a non-profit organization that has never been sold, caring for an average of 44,000 clients weekly with 31,500 employees onboard. BAYADA is serving clients in 21 states, 373 offices, 6 countries and growing!
#LIRX
#JoinBAYADA-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services Manager, Skilled Nursing

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Skilled Nursing Office in Columbia, MO.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Location: 905 Safari Drive, Suite 105, Columbia, MO 65202
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred or equivalent healthcare experience</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA: 
<ul>
<li>BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Newsweek's Best Place to Work for Diversity 2023</li>
<li>Newsweek Best Place to Work (overall) 2024</li>
<li>Newsweek Best Place to Work for Women and Families 2023</li>
<li>Paid Weekly</li>
<li>Mon-Fri, 8:30am-5pm work hours</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit, tuition reimbursement and employee assistance program</li>
</ul>
Established in 1975, BAYADA is a non-profit organization that has never been sold, caring for an average of 44,000 clients weekly with 31,500 employees onboard. BAYADA is serving clients in 21 states, 373 offices, 6 countries and growing!

#LIRX
#JoinBAYADA-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description
Our BAYADA Oahu Home Care office is looking for a Client Services Manager!!!***JOIN A NON-PROFIT HOME CARE ORGANIZATION***
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Oahu Home Care Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Location: 615 Piikoi Street, Suite 600, Honolulu, HI 96814 
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor's degree preferred or equivalent experience </li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
BAYADA Offers:
<ul>
<li>$47-60k, total compensation</li>
<li>Growth opportunities </li>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit, tuition reimbursement, and employee assistance program</li>
<li>Full Time opportunity, Monday through Friday, 8:30am-5pm.</li>
</ul>
Established in 1975, BAYADA is a non-profit organization that has never been sold, caring for an average of 44,000 clients weekly with 31,500 employees onboard. BAYADA is serving clients in 21 states, 373 offices, 6 countries and growing!!!
#LIRX
#JoinBAYADA-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services Manager, Home Care

<h3>Job Description</h3>
Job DescriptionCompany Description 
Location: Bentonville, AR
R25_0015626
#LI-Hybrid
Job Description 
The Client Manager is responsible for creating and growing client relationships, understanding unique client priorities, identifying which NIQ solutions are best aligned, and delivering on the client’s strategic priorities. This position includes business development and revenue management responsibilities.
You’re the first to recognize a client need, collaborate where needed, and then turn it into a client solution. You can find opportunities and/or collaborate with other team members who discover an opportunity and work with them to meet the client need. You are flexible and easily adapt to a dynamic work environment. You’re a person who feels energized by successful collaboration. You manage relationships and expectations as well as you manage projects, and your experience speaks for itself. You are creative in leveraging data and analytics to answer tough client questions as part of a collaborative team.  You are comfortable explaining complex topics to people with varying levels of experience/understanding. You understand that your success is based upon your clients’ success. 
Responsibilities
<ul>
<li>Drive new relationships with key client contacts across targeted client teams, increase client penetration, and improve awareness of NielsenIQ products and services to drive revenue growth</li>
<li>Build collaborative relationships with cross-functional NielsenIQ Client Business Partners, Client Teams, and Practice Areas across all NielsenIQ teams (POS, Panel, Innovation/BASES, Analytics, Technology, Retail, Consumer Insights, Spectra, Connect Partners, Big Data, etc.)</li>
<li>Consult with clients and other NIQ team members to understand each client’s strategic business priorities and opportunities for engagement, identify potential revenue opportunities with customers, and secure those opportunities to achieve sales goals</li>
<li>Work collaboratively with clients to identify and deliver analytical insights that translate into actionable strategies and tactics to improve performance and deliver value against our products</li>
<li>Drive high customer satisfaction and willingness to recommend NielsenIQ to others in the industry</li>
<li>Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear, proactive insights and action-oriented recommendations</li>
<li>Drive strategic thought leadership with customers leveraging NIQ tools and assets</li>
</ul>
Qualifications 
<ul>
<li>3+ years of experience in the CPG industry and/or related sales, category management, market research/analytics space, including POS/Panel data </li>
<li>Prior experience with NielsenIQ (or similar) solutions preferred </li>
<li>Experience working with a CPG or retailer, specifically in roles related to merchandising, analytics, and data</li>
<li>Consultative client skills and innovative problem-solving skills </li>
<li>Polished, persuasive communication skills with experience in presenting data analysis to stakeholders and decision-makers</li>
<li>Strong analytical aptitude and proficiency in a range of software and digital tech</li>
<li>Proven experience in successfully leading complex client relationships </li>
<li>Proven track record of building client engagement </li>
<li>Experience building relationships and consensus with clients</li>
</ul>
 Additional Information 
This role has a market-competitive salary with an anticipated base compensation of the following range: $74,900-$75,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.
Our Benefits
<ul>
<li>Flexible working environment</li>
<li>Volunteer time off</li>
<li>LinkedIn Learning</li>
<li>Employee-Assistance-Program (EAP)</li>
</ul>
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
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Client Manager

<h3>Job Description</h3>
Job Description
Modern Construction Services serves a variety of businesses and clients nationwide, managing and scheduling construction and maintenance needs, renovations, upfits, and a wide range of tasks like electrical repairs, plumbing issues, HVAC maintenance, janitorial, and emergency repairs.
We’re hiring a detail-oriented, highly organized professional to manage nationwide facilities maintenance work orders. This desk-based role involves coordinating service delivery across construction, repair, and remodel trades, using multiple software platforms and client portals.
Starting Salary: $62,500/year
Bonus Potential: $10,000–$40,000 annually (paid quarterly, performance-based)
Schedule: Hybrid-remote after training.
Ideal candidates will have experience with work order systems, strong communication skills, and a client-focused mindset to ensure operational excellence and satisfaction.
Primary Functions:
<ul>
<li>Act as the primary liaison for nationwide clients, ensuring prompt, professional communication and consistent service quality across multiple sites.</li>
<li>Manages all aspects of facilities maintenance operations across multi-client sites nationwide from a 100% desk-based environment. </li>
<li>Utilizes work order management systems and client portals to coordinate and dispatch regional vendors, tradespeople, and subcontractors. </li>
<li>Develop scopes for construction, repair, and remodel projects, supporting project planning and execution.</li>
<li>Ensures service delivery meets SLA (Service Level Agreement) standards by tracking performance, managing workflows, and maintaining real-time communication.</li>
<li>Maintain data integrity by reconciling discrepancies between internal systems and client platforms.</li>
<li>Analyze service data to identify trends, inefficiencies, and opportunities for improvement.</li>
<li>Generate performance reports and provide proactive updates to enhance client satisfaction and retention.</li>
<li>Collaborate cross-functionally to resolve issues, streamline workflows, and optimize service delivery.</li>
</ul>
Requirements
<ul>
<li>2+ years of experience managing nationwide accounts, coordinating work orders, and supporting facilities operations.</li>
<li>Skilled in Microsoft Office Suite and multiple software platforms, including Maintenance Management Systems (e.g., FEXA, Corrigo, ServiceChannel).</li>
<li>Strong interpersonal skills with a focus on relationship-building and issue resolution in fast-paced environments.</li>
<li>Familiar with construction trades and vendor coordination; understanding of compliance standards (OSHA, ADA, EPA).</li>
<li>Experienced in SLA/KPI tracking, performance analysis, and reporting.</li>
<li>Bachelor’s degree in Business Administration, Facilities Management, or related field preferred.</li>
</ul>
Benefits
<ul>
<li>Competitive, performance-based bonus paid quarterly.</li>
<li>Annual profit sharing </li>
<li>Medical, vision, and dental.</li>
<li>Flexible Spending Account (FSA), Health Saving Account (HSA).</li>
<li>Employer-paid Basic Term Life Insurance, Short- and Long-term disability insurance.</li>
<li>Voluntary supplemental life insurance.</li>
<li>401(k).</li>
</ul>

65,580 Client Services Manager Jobs