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<h3>Job Description</h3>
Job DescriptionDescription:
The Account Management Support Specialist will provide essential back-end support to the Account Management department, ensuring smooth and efficient execution of client programs and services. The Account Management Support Specialist will assist with data tracking, reporting, temporary client coverage, program management, and other operational tasks, contributing to the overall success of the Account Management team. This position focuses on internal processes and client deliverables.
 
The Account Management Support Specialist will report to the Customer Success Manager. The salary range for this position is $50,000-$55,000, determined through the interview process and based on qualifications and experience.
 
Job Responsibilities
<ul>
<li>Create, update, and review program guides, communications, forms, and client portal data</li>
<li>Conduct audits, prepare reports, and ensure data accuracy for client programs and invoicing</li>
<li>Schedule and review client-targeted emails and promotional materials to align with program timelines</li>
<li>Assist with planning, scheduling, and tracking of client wellness programs and challenges</li>
<li>Provide administrative support for client intake, billing, and internal inquiries related to Account Management department needs</li>
<li>Collaborate with the Account Management team to ensure smooth transitions for clients, particularly during team handoffs or program changes</li>
<li>Track the progress and completion of program elements, ensuring adherence to deadlines</li>
<li>Assist in the development and review of promotional materials such as challenge flyers and email content</li>
<li>Schedule and review client-targeted emails, ensuring they are aligned with program timelines and objectives</li>
<li>Track and update client participation, including but not limited to health coaching participation, challenge activities, and third-party data</li>
<li>Coordinate with internal teams to ensure smooth execution of client-facing initiatives</li>
<li>Support client facing responsibilities such as emails, calls, and meetings as needed</li>
</ul>
Requirements:
<ul>
<li>2+ years of experience in administrative support, account management, or a related field</li>
<li>Prior industry knowledge experience required</li>
<li>Proficient in the Wellworks Portal and its functionality</li>
<li>Demonstrated leadership skills</li>
<li>Exceptional problem-solving skills</li>
<li>Strong attention to detail</li>
<li>Ability to collaborate with team members, both in office and remotely</li>
<li>Excellent time management skills</li>
<li>Excellent oral and written communication skills</li>
<li>Excellent organizational skills</li>
<li>Flexible, open to new ideas, and willing to take on new responsibilities</li>
<li>Ability to perform a variety of tasks simultaneously, sometimes under tight deadlines</li>
<li>Ability to prioritize tasks and remain flexible</li>
<li>Proficiency in Microsoft Office, especially Word, Excel, PowerPoint, and Outlook</li>
</ul>
Work Environment
<ul>
<li>This job routinely uses standard office equipment such as computers, phones, etc.</li>
<li>This position is a fully remote position, reporting into our home office in Malvern, Pa. Local candidates can have the option of hybrid work in office and remote if desired.</li>
<li>Because you will be handling confidential client information, you must work from your designated home office. You cannot work in a public location.</li>
<li>Computer equipment and VPN access are provided. Employee must provide their own internet access.</li>
</ul>
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
Job Type: Full-time, Salary

Account Management Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Position Overview
The Service Delivery Support Specialist role is responsible for providing operational and administrative support to ensure the successful execution of service delivery projects. This role focuses on coordinating with Service Delivery Project Managers, internal operational teams, and customers to facilitate service installations, provisioning, and data management. The Service Delivery Support Specialist will handle tasks such as scheduling, project setup, data cleanup, and documentation to support timely and accurate service delivery, maintaining high standards of operational efficiency and customer satisfaction.
 
Essential Job Functions
<ul>
<li>Install, Test, and Turn-Up (ITTU) Scheduling: Coordinate with ISP field team and engineering team to schedule installation, testing, and turn-up activities for service activations, ensuring alignment with project timelines.</li>
<li>Bulk Project Creation: Create projects in project management systems, ensuring accurate setup and alignment with service delivery objectives.</li>
<li>Project Team Assignments: Assign tasks to project team members, ensuring clear communication and accountability.</li>
<li>Pulling IP Information from the system of record: Retrieve and verify Dedicated Internet Access (DIA) IP details from the system of record to support service configuration and documentation.</li>
<li>Letter of Authorization (LOA) and Connecting Facility Assignment (CFA): Prepare, update, manage, and track LOAs and CFAs to facilitate carrier and facility coordination for service connectivity.</li>
<li>Administrative Items: Handle documentation, record-keeping, and reporting to support service delivery operations, including maintaining accurate project records.</li>
<li>Coordination with Carrier Access Management: Collaborate with carrier access teams to resolve access issues and ensure smooth handoffs for service delivery. Inclusive of data center cross connections, type-II orders, space &amp; power orders, etc.</li>
<li>General Project Management system Data Cleanup: Maintain and update Project Management sytem data to ensure accuracy, consistency, and compliance with project and service delivery requirements.</li>
<li>Support Communication: Provide regular updates to project teams and stakeholders, including written and verbal status reports, to ensure alignment and transparency.</li>
<li>Data Collection and Workflow Support: Perform routine data collection and support analysis to streamline workflows and resolve operational issues.</li>
<li>Assist with additional service delivery tasks, such as troubleshooting issues and responding to customer or team inquiries, to ensure high-quality service outcomes.</li>
</ul>
 
Requirements:
 
Personality Traits / Interpersonal Skills
<ul>
<li>Strong interpersonal skills to build and maintain effective and collaborative relationships with team members, operational teams, carriers, and stakeholders.</li>
<li>Clear and professional communication skills for coordinating with internal and external parties.</li>
<li>Ability to manage multiple tasks concurrently while maintaining attention to detail.</li>
<li>Proactive and adaptable, with a commitment to supporting team and customer success.</li>
<li>Ability to handle sensitive information tactfully and respond to changes in project requirements.</li>
</ul>
Experience, Qualitative Skills, and Certifications
<ul>
<li>Fiber-based telecommunications experience strongly preferred, minimum of one year.</li>
<li>2-4 years of experience in customer service support roles including experience in direct customer interaction</li>
<li>Associate’s or Bachelor’s degree in business, telecommunications, or a related field (or equivalent experience).</li>
<li>Familiarity with project management tools (e.g., SiteTracker, Salesforce) and Microsoft Office Suite (Excel, Word, PowerPoint).</li>
<li>Basic knowledge of telecommunications processes is preferred.</li>
<li>Strong organizational and analytical skills to manage data and support workflows.</li>
<li>Experience with data cleanup and documentation in systems like SiteTracker is a plus.</li>
</ul>
 
Physical Requirements
<ul>
<li>Must be able to sit, stand, walk, stoop, kneel, and reach.</li>
<li>Must be able to speak, write, read, and understand English.</li>
<li>Must have visual acuity.</li>
<li>Must be able to lift 0-25 pounds.</li>
<li>Work Environment</li>
</ul>
· Full-time position with potential for hybrid or remote work, depending on company policy.
· Occasional after-hours support may be required to meet project deadlines or resolve critical issues.
 
 
 
 
Requirements:

Service Delivery Support Specialist

<h3>Job Description</h3>
Job Description
Company Mission
The Difference Card helps organizations build the most cost-effective health plan. Since 2001, The Difference Card has provided its clients with an average net savings of over 18%. The product utilizes proprietary medical reimbursement systems, risk transfer solutions and wellness strategies. In doing so, The Difference Card has delivered millions of dollars in savings to its clients while at the same time providing the highest level of employee benefits. Through strategic broker partnerships, The Difference Card delivers custom plan design solutions that exceeds the needs of both employers and employees across the country. For more information, visit <a href="http://www.differencecard.com" target="_blank">www.differencecard.com</a>
Role and Responsibilities
The objective of the Implementation Specialist is to bring on new business that is choosing to implement creative cost containment strategies in such a way that allows Sales to succeed without having to implement the work they have sold and sets up clients for success.
<ul>
<li>Welcome new clients in the small medium business range (usually 1-1000 employees) to The Difference Card in such a way that you would welcome a guest into your home.</li>
<li>Coordinate: gather internal and external clients together, including brokers, employers, sales consultants, and account managers to implement new business in a manner that exceeds the expectations of our clients.</li>
<li>Create: collateral, documentation to support implementations, project plans and procedures that facilitate the success of your client.</li>
<li>Teach: explain processes and protocols and help clients succeed post-implementation</li>
<li>Facilitate completion and collection of new group paperwork from third parties and submit these for processing. Coordinate next steps and maintain clients apprised of progress.</li>
<li>Prioritize: Use exceptional organizational skills, prioritization and delegation skills to successfully manage up to approximately 30 projects a month and seasonally large volume of new group implementations simultaneously, ranging from 30-50 projects.</li>
<li>Share client feedback with the organizations and make recommendations for improvement.</li>
<li>Protect The organization by managing scope. Successfully Transition clients to Account Manager once all essential tasks are complete. </li>
<li>Help Others: When the team needs help, be willing to complete other duties as assigned</li>
</ul>
Qualifications and Education Requirements
<ul>
<li>Bachelor’s degree or experience otherwise equivalent to a bachelor’s degree</li>
<li>Two to three years of experience working in a client facing role in the benefits industry preferred</li>
<li>Two years’ experience managing and/or coordinating implementations or projects</li>
<li>Experience in employer sponsored benefits, such as health plans or consumer directed healthcare accounts such as Health Reimbursement Arrangements, Flexible Spending Accounts or Dependent Care Accounts preferred</li>
</ul>
Preferred Skills
<ul>
<li>Present a customer facing, can do attitude. Communicate with clients proactively, effectively, and in such a way that increases client satisfaction.</li>
<li>Ability to apply influence with internal and external clients to achieve deliverables and outcomes.</li>
<li>Ability to build and scale processes.</li>
<li>Location: Remote</li>
</ul>
Job Type: Full-time /Exempt
EB Employee Solutions, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Company DescriptionThe Difference Card helps organizations build the most cost-effective health plan. Since 2001, The Difference Card has provided its clients with an average net savings of over 18%. The product utilizes proprietary medical reimbursement systems, risk transfer solutions and wellness strategies. In doing so, The Difference Card has delivered millions of dollars in savings to its clients while at the same time providing the highest level of employee benefits. With offices across the United States, The Difference Card provides a national presence combined with local expertise and service. Through strategic broker partnerships, The Difference Card delivers custom plan design solutions that exceeds the needs of both employers and employees across the country. For more information, visit <a href="http://www.differencecard.com" target="_blank">www.differencecard.com</a>. 
<h3>Company Description</h3>
The Difference Card helps organizations build the most cost-effective health plan. Since 2001, The Difference Card has provided its clients with an average net savings of over 18%. The product utilizes proprietary medical reimbursement systems, risk transfer solutions and wellness strategies. In doing so, The Difference Card has delivered millions of dollars in savings to its clients while at the same time providing the highest level of employee benefits. With offices across the United States, The Difference Card provides a national presence combined with local expertise and service. Through strategic broker partnerships, The Difference Card delivers custom plan design solutions that exceeds the needs of both employers and employees across the country. For more information, visit <a href="http://www.differencecard.com" target="_blank">www.differencecard.com</a>.

Remote Implementation Specialist

<h3>Job Description</h3>
Job DescriptionSalary: $21-23 per hour 
Job Summary:
 
The Installation Support Specialist I provides technical support and customer assistance for Alarm Detection Systems by delivering system instruction, programming guidance, and troubleshooting for both customers and internal teams. This role supports field technicians, collaborates with Sales and Customer Care on technical solutions, and ensures customers are confident in using their systems. Using company tools and communication platforms, the Specialist manages multiple requests efficiently, resolves issues with professionalism and empathy, and maintains accurate documentationall while upholding performance standards and a strong customer-focused approach.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

Essential Functions and Responsibilities: 
 
<ul>
<li>Utilize company tools, databases, communication platforms, and support applications effectively to perform daily responsibilities and assist both customers and internal staff.</li>
<li>Provide system instruction and technical support to Alarm Detection Systems customers and internal personnel, including programming guidance and troubleshooting assistance.</li>
</ul>
<ul>
<li>Educate customers on the operation, features, and functions of their systems, ensuring they are confident and knowledgeable in system usage.</li>
<li>Assist Sales and Customer Care teams by providing technical insights that help determine appropriate solutions and configurations for customer needs.</li>
<li>Work with field technicians to diagnose and resolve system issues through structured support and guided problem-solving techniques.</li>
<li>Respond to customer inquiries through phone, email, or online channels to address issues, gather information, and provide clear resolutions.</li>
</ul>
<ul>
<li>Handle multiple support requests simultaneously, managing time effectively to ensure timely issue resolution in accordance with established support protocols.</li>
</ul>
<ul>
<li>Ensure customers feel heard and supported by explaining potential solutions, following through on resolutions, and maintaining a customer-focused attitude.</li>
<li>Listen attentively to customers, clarify details when necessary, and de-escalate challenging interactions with professionalism and empathy.</li>
<li>Establish trust and rapport with customers, technicians, and internal team members through dependable and collaborative service.</li>
<li>Apply available resources, tools, and internal systems to research issues, troubleshoot problems, and document activities thoroughly.</li>
<li>Work toward achieving performance goals and metrics while maintaining consistency and quality in support efforts.</li>
<li>Make sales or recommendations for products or services that better suit customer needs.</li>
</ul>
<ul>
<li>Record detailed information regarding customer concerns, actions taken, outcomes, and any follow-up required, in accordance with documentation guidelines.</li>
<li>Identify when an issue requires escalation and ensure it is routed to the appropriate department for further investigation.</li>
<li>Engage in training opportunities to continually improve knowledge of systems, processes, and customer service best practices.</li>
</ul>
<ul>
<li>Adapt quickly to new responsibilities, demonstrating flexibility and a willingness to learn in a dynamic environment.</li>
<li>Responsible for onsite duties as assigned.</li>
<li>Must be punctual and adhere to attendance standards.</li>
<li>Adhere to all company policies and procedures.</li>
</ul>
<ul>
<li>Other duties as assigned management.</li>
</ul>
Education/Experience:
 
<ul>
<li>High School Diploma or equivalent is required</li>
</ul>
<ul>
<li>Minimum of 13 years of experience in customer service or related roles is required.</li>
<li>Experience as a field technician, technical support representative or related role is a plus.</li>
<li>Technical/vocational certification or training is a plus.</li>
</ul>
 
Knowledge/Skills/Abilities:
 
<ul>
<li>Demonstrates a customer-first attitude with the ability to resolve issues empathetically, calmly, and professionallyespecially in a technical support context.</li>
<li>Applies active listening, patience, and empathy to understand customer needs and resolve conflicts while maintaining a professional tone.</li>
<li>Strong verbal and written communication skills to effectively interact with customers, technicians, and other internal departments.</li>
<li>Managing multiple service requests, prioritizing based on urgency and technician availability.</li>
<li>Accurately and efficiently document service notes, customer interactions, and account updates in the designated digital systems and support platforms.</li>
<li>Able to handle high call volumes, service tracking, and technician support simultaneously without sacrificing quality.</li>
</ul>
<ul>
<li>Strong understanding of alarm programming tools and remote management platforms.</li>
<li>Experience with cloud-based security communication and automation systems.</li>
<li>Skilled in configuring and troubleshooting alarm panels remotely.</li>
<li>Proficient in Microsoft Office, especially Outlook, Excel, and Word for communication, reporting, and documentation.</li>
<li>Proficient in using office equipment (e.g., phones, printers, fax machines) and has strong computer and typing skills, including familiarity with common office software for documentation and communication tasks.</li>
<li>Maintains structured and detailed work habits to ensure precision in recordkeeping, scheduling, and follow-through on service tasks.</li>
<li>Responds well to change and adjusts priorities quickly in a dynamic work environment.</li>
</ul>
<ul>
<li>Proficient in computer use and accurate typing for data entry, communication, and documentation tasks.</li>
<li>Ability to thrive in a fast-paced environment, multitasking while keeping a focus on the customer</li>
<li>Maintains familiarity with the companys offerings to better support customer needs and internal coordination.</li>
<li>Organized and detail-oriented, ensuring accurate service records, scheduling, and task follow-through.</li>
<li>Bilingual skills are highly valued and considered a plus.</li>
</ul>
Licenses/Certifications:
 
<ul>
<li>Have and maintain a drivers license, an insurable driving record, and be capable of driving on company assignments.</li>
<li>Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation.</li>
<li>NICET Level 1 Certification or higher is a plus.</li>
<li>EST Training is a plus.</li>
<li>Networking and/or network security certifications are a plus.</li>
<li>Certifications in alarm system hardware and software from manufacturers are a plus.</li>
</ul>
Physical Demands:
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Sitting</li>
<li>Standing</li>
<li>Walking</li>
<li>Fine Dexterity</li>
<li>Talking</li>
<li>Hearing</li>
<li>Vision</li>
<li>Color Vision</li>
</ul>
 
Work Environment: 
 
The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Unless outlined in remote work policy, this is an on-site position. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.
Alarm Detection Systems, Inc. maintains a quiet, smoke-free office environment. While this position is primarily office-based, it may occasionally offer the opportunity for accompanied access to customer sites for training purposes, which include residential, office, industrial, warehouse, and outdoor settings.
 
Company Benefits:
 Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees:
 
<ul>
<li>Medical Insurance with multiple plan options</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Life Insurance</li>
<li>Paid Parental Leave</li>
<li>Disability Coverage:
<ul>
<li>Employer-paid Short-Term Disability</li>
<li>Optional Long-Term Disability</li>
</ul>
</li>
<li>401(k) Plan with tiered employer match</li>
<li>Paid Time Off (PTO) starting at 3 weeks per year for employees</li>
<li>Paid Holidays: 8 recognized holidays annually</li>
<li>Employee &amp; Friends/Family Discounts on security systems and monitoring services</li>
<li>Pet Insurance Discount</li>
<li>Employee Assistance Program (EAP)</li>
<li>Tuition Reimbursement</li>
<li>Company-sponsored events (friends and family welcome!)</li>
<li>Continuous professional development opportunities</li>
<li>A fun, positive, and high-energy work environment</li>
</ul>
Compensation: 
The starting pay range for a Installation Support Specialist I is $21-23 per hour, based on knowledge, skills, education, certifications, and experience.

Alarm Installation Support Specialist I

<h3>Job Description</h3>
Job Description
We are seeking a IT Support Specialistto join our team! You will handle a variety of projects to support and improve the organization's network systems.
Responsibilities:
<ul>
<li>Provide technical assistance with computer hardware and software in varying environments</li>
<li>Resolve issues for clients via phone, in person, or remote support</li>
<li>Recommend hardware and software improvements</li>
<li>Document and track customer issues and resolutions within a service tracking application</li>
<li>Participate in projects and system enhancements</li>
<li>Assist Network/Server team with on-site tasks</li>
<li>On-site support with requirement to follow COVID-19 safety protocols</li>
</ul>
​Qualifications:
<ul>
<li>Previous experience in IT, minimum 3-5 years working with users with a strong focus on customer support</li>
<li>Means to travel between client sites around the San Francisco Bay Area</li>
<li>Familiarity with Microsoft 365 and Azure services</li>
<li>Basic networking knowledge including TCP/IP and data protocols</li>
<li>Ability to prioritize and multitask</li>
<li>Deadline and detail-oriented</li>
<li>Strong troubleshooting and critical thinking skills</li>
<li>Good communication and writing skills</li>
<li>Positive and professional demeanor</li>
</ul>
Company DescriptionWe are a managed service provider located in the heart of the Silicon Valley. Our team is comprised of skilled consultants that serve a global customer base, primarily located in the bay area. 
<h3>Company Description</h3>
We are a managed service provider located in the heart of the Silicon Valley. Our team is comprised of skilled consultants that serve a global customer base, primarily located in the bay area.

IT Support Specialist

<h3>Job Description</h3>
Job Description
Technical Support Specialist is responsible for assisting clients and exhibitors with questions or technical issues related to lead retrieval. The ideal candidate will have strong communication skills and a background in customer service and a general knowledge of software and hardware. Often tasked with being onsite at conferences, events, and trade shows, it is essential that the TSS be personable and professional.
Duties/Responsibilities:
<ul>
<li>Identifies, investigates, and resolves users problems with computer software and hardware.</li>
<li>Consults with users to determine steps and procedures taken to identify and resolve the problem.</li>
<li>Applies knowledge of computer software, hardware, and procedures to solve problems.</li>
<li>Collaborates with other staff to research and resolve problems.</li>
<li>Maintains knowledge of technology innovations and trends.</li>
<li>Hands on ability to utilize, implement, repair, update various computer software and hardware.</li>
<li>Represent eShow’s products and services with an understanding of how our solutions meet our customers’ needs.</li>
<li>Generate new sales onsite and support sales made online.</li>
<li>Maintain working relationships with existing customers to ensure exceptional service.</li>
<li>Create and maintain documentation for lead retrieval sales, including but not limited to order forms, emails, webpages, and pdf.</li>
<li>Communicate effectively with customers to assist with their lead retrieval needs.</li>
<li>Fields support calls, chat, email, and/or other communication from users.</li>
<li>Performs other related duties as assigned.</li>
<li>Ability for frequent travel / around 10-20 days per month (as needed)</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Professional and pleasant email &amp; telephone manner.</li>
<li>Ability to explain technical issues to technical and nontechnical employees and customers.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Proficient with Microsoft Office Suite, Google Suite or related software.</li>
<li>Proficient with or the ability to quickly learn an array of computer hardware and software.</li>
<li>Strong attention to detail and organizational skills</li>
<li>Effective time management skills and multi-task oriented</li>
<li>Ability to perform within short term deadlines and work in a team environment</li>
<li>Ability to communicate clearly with personnel at all levels of education, inside and outside the organization</li>
<li>Proficient with Google applications</li>
</ul>
Preferred Skills/Certifications/Abilities: 
<ul>
<li>Experience in Sales and/or Event Management in the Tradeshow Industry or a combination</li>
<li>Network+</li>
<li>A+</li>
<li>Any higher or relevant certifications considered</li>
</ul>
Requirements:
<ul>
<li>Ability for frequent travel / around 10-20 days per month (as needed)</li>
<li>Hybrid Remote/Onsite/In Office Position (as needed)</li>
<li>Willingness to work weekends when needed or long hours</li>
<li>Ability to sit and&nbsp;stand for long periods of time</li>
<li>Pull/push equipment used for Onsite</li>
<li>Lift and pull up to 50 pounds</li>
</ul>
Job Perks:
<ul>
<li>Salary with potential annual raises (Bi-weekly pay)</li>
<li>Paid Holidays/10 days PTO</li>
<li>Medical/Dental/Vision Insurance and 401(k)</li>
<li>Paid Travel Opportunities with per diem</li>
<li>Pay: $36,000-$42,000 per year</li>
</ul>
Company DescriptionJoin eShow and Shape the Future of Event Management! At eShow, we’re revolutionizing the event management industry with cutting-edge technology and innovative solutions. Founded in 1996, eShow was built to tackle the challenges event organizers face, and today, our dynamic, all-in-one event management platform empowers organizations to plan, execute, and measure their events seamlessly. Our comprehensive suite of tools, including Registration Management, Conference Management, Exhibit Management, Mobile App solutions, and more, helps streamline every aspect of event planning. At eShow, we don’t just provide software—we deliver efficiency, innovation, and game-changing solutions that redefine event success. We’re looking for passionate, forward-thinking professionals who are ready to make an impact in a fast-growing industry. Join our team and be part of shaping the future of events! For additional information, please visit <a href="https://www.goeshow.com" target="_blank">https://www.goeshow.com</a> 
<h3>Company Description</h3>
Join eShow and Shape the Future of Event Management!\r\n\r\nAt eShow, we’re revolutionizing the event management industry with cutting-edge technology and innovative solutions. Founded in 1996, eShow was built to tackle the challenges event organizers face, and today, our dynamic, all-in-one event management platform empowers organizations to plan, execute, and measure their events seamlessly.\r\nOur comprehensive suite of tools, including Registration Management, Conference Management, Exhibit Management, Mobile App solutions, and more, helps streamline every aspect of event planning.\r\n\r\nAt eShow, we don’t just provide software—we deliver efficiency, innovation, and game-changing solutions that redefine event success. We’re looking for passionate, forward-thinking professionals who are ready to make an impact in a fast-growing industry.\r\n\r\nJoin our team and be part of shaping the future of events!\r\n\r\nFor additional information, please visit <a href="https://www.goeshow.com" target="_blank">https://www.goeshow.com</a>

Technical Support Specialist

<h3>Job Description</h3>
Job DescriptionWhat We Do
We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves.&nbsp;
We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.
About Our Culture
FMG started over a decade ago and now has 300+ (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor.&nbsp;
Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A+ players and we hope you’ll be next to join us.&nbsp;
Our Commitment to Diversity, Equity, and Inclusion
At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.&nbsp;
Our Employee Benefits
FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.&nbsp;
<ul>
<li>Generous paid Holiday schedule with a paid Winter Holiday Shutdown week</li>
<li>Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.</li>
<li>Robust Insurance Plan including:
<ul>
<li>Medical with $0 co-pay Telehealth plan&nbsp;</li>
<li>Dental</li>
<li>Vision</li>
<li>Health Savings Account (HSA) with generous employer contributions</li>
<li>Flexible Spending Accounts (FSA)</li>
<li>Company-paid Life Insurance and Accidental Death &amp; Dismemberment (AD&amp;D) coverage</li>
<li>Company-paid Short &amp; Long Term Disability coverage</li>
<li>Company-paid Employee Assistance Program (EAP)</li>
</ul>
</li>
<li>Matching 401(k) with immediate full vesting</li>
<li>Employee Events Committee that plans fun in-person and virtual events</li>
<li>On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit</li>
<li>Internet &amp; Gym Reimbursement!</li>
<li>Work computer equipment is provided to help you succeed :)</li>
</ul>
About the Role
FMG is a dynamic and fast-paced marketing team, and we're looking for a highly skilled HubSpot Marketing Specialist to be a core driver of our digital marketing success. We need someone who can hit the ground running, translating marketing goals into effective HubSpot strategies and executing them with precision. If you thrive in a fluid environment, are passionate about optimizing campaigns, automating processes, and leveraging data for impactful decisions, you'll find your home with us.
The HubSpot Marketing Specialist will be a critical, hands-on player in the entire lifecycle of our digital marketing campaigns within HubSpot. This multifaceted role encompasses both the front-end execution – ensuring our campaigns are visually appealing, engaging, and optimized for conversion – and the back-end operational integrity, focusing on automation, data management, and insightful reporting. You'll ensure our marketing efforts are not only trackable and scalable but also deeply impactful, contributing directly to pipeline and revenue.
Compensation This position offers $55,000-$65,000 based on experience and qualifications.Primary Responsibilities &amp; Expectations
<ul>
<li>Email Marketing:
<ul>
<li>Create, schedule, and optimize engaging email campaigns for various purposes (nurture, announcements, promotions) from inception to deployment.</li>
<li>Collaborate closely with the marketing team to develop and implement new email templates and ensure brand consistency.</li>
<li>Monitor email performance metrics (open rates, click-through rates, conversions) and recommend improvements.</li>
</ul>
</li>
<li>Landing Pages &amp; Forms:
<ul>
<li>Design, build, and optimize high-converting landing pages and forms within HubSpot, ensuring seamless user experience.</li>
<li>Work with the marketing team to ensure all landing pages align with brand guidelines and campaign objectives.</li>
<li>Conduct A/B testing on landing page elements to maximize lead generation.</li>
</ul>
</li>
<li>Campaigns &amp; Attribution:
<ul>
<li>Set up new marketing campaigns within HubSpot, ensuring all necessary assets (emails, landing pages, forms, CTAs) are linked correctly.</li>
<li>Ensure proper attribution tracking is in place for all content-related touchpoints to measure marketing impact.</li>
<li>Develop and present clear campaign attribution reports to showcase the full customer journey and marketing's influence on pipeline and revenue.</li>
<li>Fully understand campaign influence in HubSpot and identify marketing touchpoints that influence leads and revenue.</li>
</ul>
</li>
<li>Segmentation:
<ul>
<li>Develop and manage targeted audience lists based on marketing team needs, leveraging existing data and collaborating with the data team.</li>
</ul>
</li>
<li>CTAs (Calls-to-Action):
<ul>
<li>Develop, implement, and continuously test HubSpot CTAs to improve conversion rates across various marketing assets.</li>
</ul>
</li>
<li>Personalization Features:
<ul>
<li>Leverage HubSpot’s smart content and dynamic email features to create highly personalized user experiences and increase engagement.</li>
<li>Contribute to the overall personalization strategy.</li>
</ul>
</li>
<li>UTM Tracking &amp; Ad Spend:
<ul>
<li>Create and manage UTM tracking parameters for all campaigns to ensure accurate source attribution.</li>
<li>Monitor and report on paid media performance and budget utilization within HubSpot, linking ad spend to campaign performance.</li>
</ul>
</li>
<li>Marketing Events (Support):
<ul>
<li>Support marketing events by creating registration pages, confirmation emails, and engagement tracking mechanisms within HubSpot.</li>
</ul>
</li>
</ul>
<ul>
<li>Access to a private &amp; secure workspace, free from distractions</li>
<li>Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor</li>
<li>An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)</li>
</ul>
Skills and Qualifications
<ul>
<li>3+ years of hands-on, in-depth experience with HubSpot Marketing Hub, demonstrating proficiency across campaign execution, automation, reporting, and data management.</li>
<li>Proven ability to design and optimize engaging email campaigns and high-converting landing pages.</li>
<li>Strong understanding of email marketing best practices, segmentation, and lead nurturing.</li>
<li>Strong understanding of campaign attribution models, with proven experience in measuring marketing impact on pipeline and revenue.</li>
<li>Proven experience with UTM tracking and linking paid media data to HubSpot for comprehensive reporting.</li>
<li>Familiarity with A/B testing methodologies for continuous optimization.</li>
<li>Excellent collaboration skills, with a proven ability to work effectively with marketing, creative, and data teams.</li>
<li>Strong communication skills, both written and verbal, particularly when explaining technical concepts or data insights.</li>
<li>HubSpot certifications (e.g., Inbound Marketing, Email Marketing, Content Marketing, Marketing Software, Reporting and Analytics) are highly desirable.</li>
</ul>
FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information.&nbsp; If you require accommodation to complete the application or interview process, please contact <a href="mailto:peopleteam@fmgsuite.com" target="_blank">peopleteam@fmgsuite.com</a>.
You can find out more about what it’s like to work at FMG, by visiting <a href="https://fmgsuite.com/about-us/" target="_blank">https://fmgsuite.com/about-us/</a>
 &nbsp;
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IVFVaN24Pd

HubSpot Marketing Specialist (Remote)

<h3>Job Description</h3>
Job Description
Job Purpose/Summary
The Customer Service Specialist plays a key role in representing the company to both existing and prospective customers. This hybrid position combines responsibilities from both customer service and inside sales, ensuring seamless coordination between order processing, customer support, and commercial initiatives/support. In this role, the Specialist will handle complex service interactions—including order fulfillment, shipment coordination, and issue resolution—while also developing new business leads, maintaining customer relationships, and supporting sales efforts. This individual is expected to deliver a high level of professionalism, diplomacy, and responsiveness in every customer interaction.
Duties/Responsibilities
<ul>
<li>Process customer orders, including changes and updates; send order confirmations and maintain accurate account records throughout internal systems.</li>
<li>Coordinate with third-party logistics (3PL) vendors to ensure timely shipment of products.</li>
<li>Schedule and coordinate lamp installations and de-installations with external vendors.</li>
<li>Respond to customer inquiries, resolve issues and complaints with professionalism and tact.</li>
<li>Manage customer communications through phone, email, and internal systems.</li>
<li>Investigate and resolve order discrepancies and shipping issues.</li>
<li>Maintain and update customer databases and files, ensuring accuracy and confidentiality.</li>
<li>Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.</li>
<li>Reach out to healthcare offices using remote engagement tactics to gain access and build relationships.</li>
<li>Comply with all FDA regulations and company policies.</li>
<li>Deliver excellent customer service and issue resolution throughout the sales process.</li>
<li>Handle confidential information with discretion and integrity.</li>
<li>Manage multiple priorities and meet tight deadlines in a fast-paced environment, especially near quarter ends.</li>
</ul>
Qualifications and Experience Required:
<ul>
<li>High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred.</li>
<li>3–5 years of experience in customer service or inside sales with customer service component.</li>
<li>Experience in pharmaceutical, medical device, or healthcare industry preferred.</li>
<li>B2B sales experience and knowledge of reimbursement policies is a plus.</li>
<li>Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).</li>
<li>Excellent verbal, written, and listening communication skills.</li>
<li>Strong organizational, time management, and problem-solving skills.</li>
</ul>
Key Attributes:
<ul>
<li>Self-motivated, energetic, and enthusiastic.</li>
<li>Meticulous attention to detail and strict adherence to confidentiality.</li>
<li>Demonstrates professionalism in communication, demeanor, and appearance.</li>
<li>Ability to work independently in a high-pressure, fast-paced environment.</li>
<li>Quick learner with the ability to adapt to new systems and tools.</li>
<li>Willingness to assist with a variety of tasks beyond core responsibilities.</li>
</ul>
Direct Reports
<ul>
<li>None</li>
</ul>

Customer Service Specialist

<h3>Job Description</h3>
Job DescriptionRole Description This is a full-time, remote role located near one of our operating areas for an IT Field Service Support Specialist. The IT Field Service Support Specialist will be responsible for working in FIELDBOSS to manage network administration tasks, troubleshoot technical issues, ensure network security, and provide exceptional service. Day-to-day tasks include diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and supporting the technical needs of the organization. This position will travel 50-80% of the time. Direct hire, full benefits offered! Not a Help Desk position, hands-on, out in the field business partner - Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP. Key Responsibilities: 
<ul>
<li>Troubleshooting and Repair:</li>
</ul>
Diagnosing and resolving technical issues with software applications and hardware. 
<ul>
<li>Installation and Configuration:</li>
</ul>
Installing, configuring, and maintaining software applications and related hardware. 
<ul>
<li>Internal Customer Support:</li>
</ul>
Providing technical support to customers, answering questions, and offering guidance on application usage. 
<ul>
<li>Documentation and Training:</li>
</ul>
Creating and maintaining documentation and providing training on application usage. 
<ul>
<li>Preventive Maintenance:</li>
</ul>
Implementing and managing preventative maintenance procedures for applications and hardware. 
<ul>
<li>Communication:</li>
</ul>
Communicating with internal teams and vendors regarding technical issues and solutions. 
<ul>
<li>Testing and Quality Assurance:</li>
</ul>
Test new software releases and ensure the quality and reliability of applications. Qualifications 
<ul>
<li>Strong understanding of software applications, hardware, and related technologies.</li>
<li>Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP.</li>
<li>Ability to communicate effectively with customers, build relationships, and provide excellent support.</li>
<li>Ability to diagnose and resolve technical issues efficiently and effectively.</li>
<li>Ability to communicate technical information clearly and concisely.</li>
<li>Willingness to travel as needed.</li>
<li>Willingness to work after business hours when required</li>
<li>Ability to adapt to different environments and technical setups.</li>
<li>Ability to work independently and as part of a team</li>
<li>Relevant certifications (e.g., CompTIA Network+, CompTIA Security+) are a plus</li>
<li>Bachelor's degree in Information Technology, Computer Science, or related field</li>
</ul>

ERP Field Support Specialist

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul>
 Role Description This is a full-time, remote role located near one of our operating areas for an IT Field Service Support Specialist. The IT Field Service Support Specialist will be responsible for working in FIELDBOSS to manage network administration tasks, troubleshoot technical issues, ensure network security, and provide exceptional service. Day-to-day tasks include diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and supporting the technical needs of the organization. This position will travel 50-80% of the time. Direct hire, full benefits offered! Not a Help Desk position, hands-on, out in the field business partner - Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP. Key Responsibilities: 
<ul>
<li>Troubleshooting and Repair:</li>
</ul>
Diagnosing and resolving technical issues with software applications and hardware. 
<ul>
<li>Installation and Configuration:</li>
</ul>
Installing, configuring, and maintaining software applications and related hardware. 
<ul>
<li>Internal Customer Support:</li>
</ul>
Providing technical support to customers, answering questions, and offering guidance on application usage. 
<ul>
<li>Documentation and Training:</li>
</ul>
Creating and maintaining documentation and providing training on application usage. 
<ul>
<li>Preventive Maintenance:</li>
</ul>
Implementing and managing preventative maintenance procedures for applications and hardware. 
<ul>
<li>Communication:</li>
</ul>
Communicating with internal teams and vendors regarding technical issues and solutions. 
<ul>
<li>Testing and Quality Assurance:</li>
</ul>
Test new software releases and ensure the quality and reliability of applications. Qualifications 
<ul>
<li>Strong understanding of software applications, hardware, and related technologies.</li>
<li>Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP.</li>
<li>Ability to communicate effectively with customers, build relationships, and provide excellent support.</li>
<li>Ability to diagnose and resolve technical issues efficiently and effectively.</li>
<li>Ability to communicate technical information clearly and concisely.</li>
<li>Willingness to travel as needed.</li>
<li>Willingness to work after business hours when required</li>
<li>Ability to adapt to different environments and technical setups.</li>
<li>Ability to work independently and as part of a team</li>
<li>Relevant certifications (e.g., CompTIA Network+, CompTIA Security+) are a plus</li>
<li>Bachelor's degree in Information Technology, Computer Science, or related field</li>
</ul>

2,491 Remote Customer Support Specialist Jobs