Job Description
Job Description
We are seeking a IT Support Specialistto join our team! You will handle a variety of projects to support and improve the organization's network systems.
Responsibilities:
- Provide technical assistance with computer hardware and software in varying environments
- Resolve issues for clients via phone, in person, or remote support
- Recommend hardware and software improvements
- Document and track customer issues and resolutions within a service tracking application
- Participate in projects and system enhancements
- Assist Network/Server team with on-site tasks
- On-site support with requirement to follow COVID-19 safety protocols
Qualifications:
- Previous experience in IT, minimum 3-5 years working with users with a strong focus on customer support
- Means to travel between client sites around the San Francisco Bay Area
- Familiarity with Microsoft 365 and Azure services
- Basic networking knowledge including TCP/IP and data protocols
- Ability to prioritize and multitask
- Deadline and detail-oriented
- Strong troubleshooting and critical thinking skills
- Good communication and writing skills
- Positive and professional demeanor
Company DescriptionWe are a managed service provider located in the heart of the Silicon Valley. Our team is comprised of skilled consultants that serve a global customer base, primarily located in the bay area.
Company Description
We are a managed service provider located in the heart of the Silicon Valley. Our team is comprised of skilled consultants that serve a global customer base, primarily located in the bay area.