<h3>Job Description</h3>
Job Description
Great Hill Solutions is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit <a href="http://www.senecanationgroup.com" target="_blank">www.senecanationgroup.com</a> and follow us on LinkedIn.
The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
Great Hill Solutions is seeking a highly motivated LIFT Help Desk Analyst to support our government customer with network system administration in support the model based systems engineering support team. This position will be based at our customers Patuxent River, MD location. 
This position will entail supporting the Naval Air Systems Command (NavAir) Leveraging Innovative Framework and Technology (LIFT), in particular, the Digital Analytics, Infrastructure and Technology Advancement (DAiTA) Group. They will support and perform Model Based Systems Engineering activities in support of the DAiTA Group and associated DAiTA Group customers at the Tier 1 level . 
Roles and Responsibilities include, but are not limited to:
<ul>
<li>Provides Technical Support, Application Access, or Project and Space Help for the LIFT Ecosystem.</li>
<li>Familiar with Attlissian based products (Jira, Confluence, Big Picture, Big Template, EasyBI).</li>
<li>Track LIFT User Trouble Tickets and communicate with users the status and resolution of submitted tickets.</li>
<li>Users may report issues such as :bug's, outages or request technical support, assistance with a plug-in, software or configuration update and request a new feature. </li>
<li>Assist the Tier 1 help desk lead with user meetings to communicate the status of LIFT ecosystem.</li>
<li>Report to leadership the status and timeframes to acknowledge and resolve tickets.</li>
</ul>
Basic Qualifications:
<ul>
<li>Active Secret Clearance required</li>
<li>Ability to work on site - no remote/hybrid scheduling</li>
<li>Experience utilizing Jira, Confluence, CAMEO, Teamwork Cloud, or other MBSE software tools. </li>
<li>Excellent verbal and written communication skills </li>
<li>Strong interpersonal and leadership skills </li>
<li>Excellent organizational skills</li>
<li>Excellent time management skills with proven ability to meet deadlines </li>
<li>Proficiency with Microsoft Office Suite (Excel, Outlook, Powerpoint, etc.)</li>
</ul>
Desired Skills:
<ul>
<li>Bachelors Degree in related discipline and 3+ years of relevant experience</li>
<li>Active Top Secret</li>
<li>DoD and NavAir experience</li>
<li>Additional experience with Atlassian JIRA is desired </li>
</ul>

Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

LIFT Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Helpdesk Analyst II
Department: Milner Technology Services
Reports to (Title): Manager
Date: 05/08/2025
 
BASIC FUNCTION
 
Primary Responsibility: The Helpdesk Analyst II is responsible for providing technology support for helpdesk calls. Resolve calls immediately while on the phone with the customer. Capable of handling advanced issues involving more complex, sophisticated equipment and problems. Duties include entering calls into tracking system, prioritizing calls, evaluating calls, resolving calls, and escalating calls as required and following up with customers as needed. Assist System Technicians in troubleshooting problems. Escalate problems to Manager when necessary.
 
WORK DUTY PERFORMED
<ul>
<li>Achieves expected productivity levels associated with assigned workload and level of experience.</li>
<li>Monitor customer environments with remote management tools</li>
<li>Answer incoming phone calls and escalated phone calls to determine if remote support is an option.</li>
<li>Assist customers remotely with software issues</li>
<li>Assist customers remotely with desktop issues</li>
<li>Repair equipment without recalls or delay.</li>
<li>Maintain schedule.</li>
<li>Avoid unnecessary calls or recurring work.</li>
<li>Encourage purchase of maintenance contracts and accessories, assist in pursuing all opportunities.</li>
<li>Aid tiered helpdesk analysts with troubleshooting and preventative maintenance procedures.</li>
<li>Participate in training and self-study programs to gain and maintain appropriate product knowledge.</li>
<li>Complete equipment installations remotely according to schedule and train customers in all operations of assigned equipment.</li>
<li>Communicate with customers, dispatch personnel, and manager to resolve problems in a expedient manner.</li>
<li>Complete required paperwork and ticket updates in an accurate and timely manner on every call.</li>
<li>Write knowledge base articles of resolution to assist in future troubleshooting.</li>
<li>Perform other duties as required. </li>
</ul>
EDUCATION REQUIREMENTS
<ul>
<li>4-year college degree in a technical (MIS, IT) program or equivalent experience</li>
<li>Technical hardware knowledge</li>
<li>Microsoft 365 Certified Preferred</li>
<li>CompTIA A+, CompTIA Network+, CompTIA Security+ Preferred</li>
</ul>
EXPERIENCE REQUIREMENTS
Minimum of 5-year experience on a helpdesk.
Experience required in the following areas:
<ul>
<li>Computer networking.</li>
<li>Server operating systems.</li>
<li>Apple operating systems.</li>
<li>Advanced network training and experience</li>
<li>Experience installing network systems in the field</li>
</ul>
Additional skills required:
<ul>
<li>High level of network systems and troubleshooting </li>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent customer service skills</li>
<li>Ability to diagnose and troubleshoot methodically and efficiently.</li>
<li>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.</li>
<li>Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>Work in areas which require attention to detail in a varied environment.</li>
<li>General office environment. May spend long hours sitting or standing.</li>
<li>Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds</li>
</ul>
SPECIAL REQUIREMENTS
<ul>
<li>Employee must complete required courses as described by Human Resources for all employees.</li>
<li>This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.</li>
</ul>
BUDGET RESPONSIBILITY
<ul>
<li>Secure and maintain work environment, PC, Phone and other assigned equipment</li>
</ul>
Requirements:

HELP DESK ANALYST II

<h3>Job Description</h3>
Job Description
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour workweek. All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or equivalent technical study - preferred Training on the AOC procedures and system will be provided. Summary: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided. Experience using Microsoft Excel, Word and Visio Must have good clear communication skills Responsibilities: Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for AOC business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures. Ensure closed problems are adequately documented.

SCCO Help Desk Analyst

<h3>Job Description</h3>
Job Description
Are you looking for a position where you can grow technically and professionally?
Do you like learning new technologies and helping people resolve computer problems?
We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team.
As part of the team, you will be exposed to a wide variety of cutting-edge technologies, in a fast-paced and fun environment.
Position Role 
<ul>
<li>Provide technical support for end-user desktop</li>
<li>Active Directory Administration including account management, maintenance</li>
<li>Microsoft 365 advanced administration including E-mail, SharePoint, and Teams</li>
<li>Provide support for level 1 and 2 ticket escalations</li>
<li>Provide support for client projects such as Microsoft 365 migrations, VPN rollouts, etc.</li>
<li>Create resolution documentation for complex technical issues</li>
</ul>
Requirements
<ul>
<li>Minimum of 3 years of Active Directory, and Microsoft 365 administration</li>
<li>Strong problem-solving and technical troubleshooting skills</li>
<li>Superior communication and customer service skills</li>
<li>Thorough knowledge of Microsoft 365, MS Office Suite, and Windows 10/11</li>
<li>Mac experience is a plus</li>
<li>A+, Sec +, MS 365 Certified: Fundamentals or equivalent certification</li>
</ul>
Benefits
<ul>
<li>Competitive salary</li>
<li>Healthcare and dental benefits</li>
<li>401K Plan with company match</li>
<li>Technical training and certification support</li>
<li>Peer recognition program</li>
<li>Technical Certification Training and Certification Exam Re-Imbursement</li>
<li>Great team and work atmosphere</li>
</ul>

Senior Help Desk Analyst

<h3>Job Description</h3>
Job Description
Work Arrangement: Hybrid
Agency Interview Type: Webcam only
Engagement Type: Contract
NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.
Short Description:
The Help Desk/Data Quality Analyst supports the accuracy, completeness, and timeliness of immunization information systems (IIS). 
Complete Description:
Local candidates only. 
This role ensures that data submitted by healthcare providers is validated, standardized, and transformed into actionable insights. A strong foundation in T-SQL is essential for managing large data sets, troubleshooting data quality issues, and developing automated validation processes.
Key Responsibilities:
· Perform data quality assessments on immunization records, including de-duplication, validation, and standardization.
· Write and optimize T-SQL queries to analyze, clean, and transform large healthcare datasets.
· Collaborate with providers, IIS staff, and public health partners to identify and resolve data submission errors.
· Develop data quality dashboards, reports, and performance metrics to track provider compliance and system accuracy.
· Support implementation of HL7 and IIS data exchange standards by validating message integrity and field mapping.
· Investigate data anomalies, troubleshoot submission issues, and recommend process improvements.
· Document data quality rules, methodologies, and best practices for internal and external stakeholders.
· Preparing reports for leadership that effectively communicate trends, patterns, and predictions using relevant data.
· Perform other duties as assigned.

Help Desk/Data Quality Analyst

<h3>Job Description</h3>
Job DescriptionTitle:&nbsp;Help Desk Analyst&nbsp;Location: Conyers, GADuration: Long TermInterviewType: In-person&nbsp;Required Sills:&nbsp;
<ul>
<li>2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.</li>
<li>Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.</li>
<li>Bilingual - Spanish and English.</li>
</ul>
&nbsp;Thanks,Bob.

Help Desk Analyst (Spanish must)

<h3>Job Description</h3>
Job Description
Responsibilities:
Provide customer support for desktops, laptops, email, VPN, connectivity, hardware, printing, etc. in a fast-paced corporate help desk environment. This involves logging calls into the problem tracking system and resolving 1st level and some 2nd level incidents as well as analyzing problems for routing to appropriate backline support if necessary. Will work with backline teams and operations to prevent problems, facilitate problem resolution, and provide overall outstanding customer service. Must have strong Customer Service skills, along with strong oral and written communication skills.
Company DescriptionSee our company profile at <a href="http://www.anchorstaffing.com" target="_blank">www.anchorstaffing.com</a> Also on LinkedIn: <a href="https://www.linkedin.com/company/anchorstaffing-inc" target="_blank">https://www.linkedin.com/company/anchorstaffing-inc</a> 
<h3>Company Description</h3>
See our company profile at <a href="http://www.anchorstaffing.com" target="_blank">www.anchorstaffing.com</a>\r\nAlso on LinkedIn: <a href="https://www.linkedin.com/company/anchorstaffing-inc" target="_blank">https://www.linkedin.com/company/anchorstaffing-inc</a>

Help Desk Analyst (Entry Level)

<h3>Job Description</h3>
Job Description
About the job
Modern Information Solutions is currently seeking a Help Desk Specialist in Indianapolis. This position works directly with other Systems Support Analysts and Systems Administrators to serve our various clients to resolve issues and maintain their technology. This position is a Help Desk Specialist I position ideal for candidates with minimal experience.
IMPORTANT: This position is an onsite position in our Indianapolis office, Monday through Friday from 8 AM to 5 PM. This position is not eligible for work from home or hybrid.
Key Responsibilities
<ul>
<li>Assist clients with technical support of workstations, software applications and related technology.</li>
<li>Act as front line software support to answer phone calls and electronic tickets to resolve end user’s problems or escalate as needed.</li>
<li>Work with clients and Systems Support Analyst on the following tasks; user creation, user administration, software troubleshooting within established standards and guidelines.</li>
<li>Review and assign helpdesk tickets with minimal supervision.</li>
<li>Quickly isolate issues and resolve them or escalate them to Systems Support Analyst.</li>
<li>Troubleshoot, research and provide excellent customer service to resolve customer issues.</li>
<li>Work with clients and support team as necessary to troubleshoot, create instructional guides, and course content.</li>
<li>Own tickets from initial contact through resolution including escalation to appropriate senior staff when appropriate.</li>
<li>Visit client sites in the Indianapolis are and through the state as needed.</li>
</ul>
Qualifications
<ul>
<li>Strong organizational skills along with excellent oral and written communication ability.</li>
<li>Excellent customer service skills.</li>
<li>Understanding of desktop operating systems (Windows 10 and Windows 11).</li>
<li>Very basic knowledge of server-based operating systems (Windows 2016 and 2019) as far as user account administration.</li>
<li>Basic understanding of networking concepts, including wireless security standards.</li>
<li>Fundamental understanding of IT related terms and their applications.</li>
<li>Basic understanding of hardware maintenance and troubleshooting (installing memory, hard drives, video cards, etc.).</li>
<li>Basic knowledge of common business applications such as MS Office and Google Apps.</li>
<li>Ability to work with minimal direction and supervision.</li>
<li>Highly motivated and self-directed.</li>
<li>Ability to multitask on several tasks at any given time.</li>
<li>Proactive problem solving and strong analytical skills.</li>
<li>Ability to lift 75 lbs. when needed.</li>
<li>Willingness to travel.</li>
<li>Must possess a two year degree or have equivalent work experience.</li>
<li>A+, MTA, or Microsoft Desktop Support Technician certified is highly desired.</li>
<li>Must have a valid driver’s license and be willing to travel within Indianapolis and surrounding areas.</li>
</ul>
Company DescriptionModern Information Solutions is a managed services provider (MSP) that specializes in supporting law firms. Since 2009 we have been supporting the technology needs of law firms in the Indianapolis area and beyond. 
<h3>Company Description</h3>
Modern Information Solutions is a managed services provider (MSP) that specializes in supporting law firms. Since 2009 we have been supporting the technology needs of law firms in the Indianapolis area and beyond.

Help Desk Specialist I

<h3>Job Description</h3>
Job Description
We are looking for a dedicated part time (M-W) Help Desk Analyst to join our team on a contract basis in Surprise, Arizona. This role involves providing onsite technical support to ensure smooth operations across hardware, software, and network systems. If you have a passion for solving IT challenges and delivering exceptional service, we encourage you to apply.
 
Responsibilities:
• Troubleshoot and resolve a variety of hardware, software, and network issues to maintain system functionality.
• Configure and set up computers, peripherals, and mobile devices for end users.
• Track and manage IT assets, including equipment inventory and software licensing.
• Provide assistance with user account management, password resets, and adherence to security protocols.
• Diagnose and escalate complex technical problems to higher-level IT teams when necessary.
• Maintain and support audiovisual equipment and video conferencing systems in meeting rooms.
• 1-3 years of experience providing IT support in an environment requiring attention to detail. • Proficiency in Windows, macOS, Active Directory, Microsoft 365, and basic networking. • Strong knowledge of Android and Apple devices, as well as computer hardware and configuration management. • Familiarity with Cisco and Citrix technologies. • Ability to handle deployments and system setups efficiently. • Excellent problem-solving abilities and a proactive approach to technical challenges. • Strong communication skills and a customer-focused attitude.

Help Desk Analyst (Part Time)

<h3>Job Description</h3>
Job Description
Role: Level 1 Help Desk Analyst
Location: Conyers, GA
Work Mode: Onsite
Employment Type: Contract
Interview Mode: Only In Person
Job Description
<ul>
<li>Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.</li>
<li>Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.</li>
<li>Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.</li>
<li>External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.</li>
</ul>
 Job Responsibilities
<ul>
<li>Oversee the daily performance of computer systems and applications.</li>
<li>Answer user inquiries regarding computer software or hardware operation to resolve problems.</li>
<li>Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.</li>
<li>Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.</li>
</ul>
 Skills Required:
<ul>
<li>Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college </li>
<li>Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. </li>
<li>Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved. </li>
<li>Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. </li>
<li>Answer user inquiries regarding computer software or hardware operation to resolve problems. </li>
<li>Bilingual - Spanish </li>
<li>IT Help Desk Call Center exp </li>
<li>Knowledge of Apple iOS</li>
<li>2+ years' experience handling customers, questions, complaints, and/or providing information in an IT call center environment.</li>
</ul>

1,528 Help Desk Analyst Jobs