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<h3>Job Description</h3>
Job Description
Overview
We are looking for a friendly, detail-oriented Client Support Specialist to join our remote team. In this role, you’ll help clients by providing support across phone, email, and chat channels. Your focus will be on creating a smooth, positive experience and ensuring all client needs are met efficiently.
Responsibilities
<ul>
<li>
Handle client inquiries via phone, email, and chat with professionalism and care
</li>
<li>
Assist clients with service-related questions, forms, and processes
</li>
<li>
Update client records accurately in the CRM system
</li>
<li>
Work with internal teams to resolve complex or escalated issues
</li>
<li>
Ensure timely follow-ups and provide status updates to clients
</li>
<li>
Maintain a courteous and solution-focused approach in every interaction
</li>
</ul>
Qualifications
<ul>
<li>
Prior client support or customer service experience preferred but not required
</li>
<li>
Strong communication and interpersonal skills
</li>
<li>
Proficient in Google Workspace, CRM systems, and Adobe PDF tools
</li>
<li>
Tech-savvy and quick to learn new systems
</li>
<li>
Detail-oriented, organized, and dependable
</li>
<li>
Reliable internet connection and quiet remote work setup
</li>
</ul>
Top Attributes
<ul>
<li>
Empathetic and customer-focused
</li>
<li>
Strong attention to detail
</li>
<li>
Comfortable with technology and multitasking
</li>
</ul>
Benefits
<ul>
<li>
$24 per hour pay rate
</li>
<li>
Full health insurance for full-time employees
</li>
<li>
Company-provided equipment for remote work
</li>
<li>
Supportive team environment and training provided
</li>
</ul>
Company DescriptionWe are a growing company looking to hire motivated individuals! 
<h3>Company Description</h3>
We are a growing company looking to hire motivated individuals!

Client Support Specialist

<h3>Job Description</h3>
Job DescriptionDescriptionWe are currently seeking an IT Support Specialist to join our team.&nbsp; This position will serve the company’s broad range of IT needs, including ticketing system management, new user setup, fielding service desk calls, and other technical responsibilities.&nbsp; An IT Support Specialist’s primary duty is to assist internal TT employees. The IT Support Specialist will track all instances of support by creating IT tickets using ticket-tracking software. They will update the status of each ticket as they successfully assist each user with their issues. Their assistance may be in person, over the phone, or on video chat applications. Good customer service skills are essential for IT Support staff. What Will You Be Involved With?
<ul>
<li>Provide technical software support issues for internal customers, submitted via phone, email and instant messaging, and resolve technical software tier one support issues as-needed</li>
<li>End-user hardware/software (Mac, Windows, Linux) support, including configuration and troubleshooting of laptops and mobile devices</li>
<li>New user setup of hardware, software, operating systems, account management and setting up corporate and test environments</li>
<li>End-user hardware/software support including troubleshooting and configuration of mobile devices</li>
<li>Active Directory and Google Workspace (aka GSuite) administration</li>
<li>Virtualization (VMWare, Nutanix, Microsoft)</li>
<li>Asset management of inventory and all IT related equipment</li>
<li>Onboarding and offboarding users</li>
<li>Ticketing system management</li>
<li>Create and maintain documentation for supported systems; documents will be for a variety of audiences including end users</li>
<li>Work closely and collaboratively with Global team to facilitate operational coverage</li>
<li>Completes all daily tasks and projects as requested, on-time, and with attention to detail and quality&nbsp;</li>
<li>The ability to lift items up to 30 pounds (Required in the handling of PC and Server hardware)</li>
</ul>
 What Will You Bring to the Table?
<ul>
<li>Must be fluent in English, both spoken and written</li>
<li>Minimum three years experience working with and troubleshooting PCs, Windows Laptops, Macbooks, Linux and Mobile devices</li>
<li>Experience installing and troubleshooting issues with hardware and software including, Google Workspace, Microsoft (Windows, Office, and Server), Mac OS and Linux.</li>
<li>Knowledge of office hardware, monitors, and common cables (HDMI, Display, Lightning Cables, USB-C, etc.)</li>
<li>Familiar with a scripting language (e.g., Python, Powershell, etc.) both for automation and maintenance preferred</li>
<li>Intermediate experience with Microsoft Active Directory and Google Workspace (fka GSuite) account management/administration</li>
<li>Fluency with network concepts such as IP addressing and DHCP</li>
<li>Well-spoken and ability to efficiently communicate with employees across all offices and departments</li>
<li>Ability to listen, understand, assess, and assist with any customer issues, asking questions as needed and giving detailed directions in response&nbsp;</li>
<li>Ability to work outside of local business hours on an as-needed basis</li>
</ul>
 What We Bring to the Table
<ul>
<li>Competitive benefits, including medical, dental, vision, FSA, HSA, 401(k) and pre-tax transit/parking</li>
<li>Flexible work schedules – with some remote work</li>
<li>22 PTO (paid time off) days per year with the ability to roll over days into the following year, one day per year available for volunteering, 2 Training days per year to allow uninterrupted professional development, 1 additional PTO day added during a milestone year, robust paid holiday schedule with early dismissal, generous parental leave (for all genders and staff, including adoptive parents), and backup child and pet care as well as tutoring services</li>
<li>The company provided top-of-the-line tech resources and a tech accessories budget for monitors, headphones, keyboards, office equipment.</li>
<li>Milestone anniversary bonuses</li>
<li>&nbsp;Stipend and subsidy contributions toward personally-owned cell phones and laptops, gym memberships, and health/wellness initiatives (including discounted healthcare premiums and healthy meal delivery programs)&nbsp;</li>
</ul>
 Trading Technologies is a Software-as-a-Service (SaaS) technology platform provider to the global capital markets industry. The company’s award-winning TT® platform connects to the world’s major international exchanges and liquidity venues in listed derivatives alongside a growing number of asset classes, including fixed income and cryptocurrencies. The TT platform delivers advanced tools for trade execution and order management, market data solutions, analytics, trade surveillance, risk management, and infrastructure services to the world’s leading sell-side institutions, buy-side firms, and exchanges. The company’s blue-chip client base includes Tier 1 banks as well as brokers, money managers, hedge funds, proprietary traders, Commodity Trading Advisors (CTAs), commercial hedgers, and risk managers. These firms rely on the TT ecosystem to manage their end-to-end trading operations. In addition, exchanges utilize TT’s technology to deliver innovative solutions to their market participants. TT also strategically partners with technology companies to make their complementary offerings available to Trading Technologies’ global client base through the TT ecosystem. Trading Technologies (TT) is an equal-opportunity employer. Equal employment has been, and continues to be, a required practice at the Company. Trading Technologies’ practice of equal employment opportunity is to recruit, hire, train, promote, and base all employment decisions on ability rather than race, color, religion, national origin, sex/gender orientation, age, disability, sexual orientation, genetic information or any other protected status. Additionally, TT participates in the E-Verify Program for US offices.

IT Support Specialist

<h3>Job Description</h3>
Job Description
Why should you join the Analogic team? At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit <a href="http://www.analogic.com" target="_blank">www.analogic.com</a> 
The Product Support Specialist at Analogic Service Team is dedicated to ensuring customer satisfaction by providing expert technical support. This role focuses on diagnosing hardware and software issues, delivering remote and on-site assistance, and facilitating the installation of imaging and detection equipment. Collaboration with the engineering team is vital for developing technical solutions and documentation. The specialist's strong communication and organizational skills are crucial for maintaining service excellence and driving process improvements, supporting Analogic's leadership in x-ray computed tomography systems and electro-mechanical equipment support. Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
Responsibilities:
<ul>
<li>Provide customers with remote &amp; on-site product support.</li>
<li>Diagnose hardware / software problems and determine proper solutions.Produce timely and detailed service reports.</li>
<li>Help commission x-ray equipment in the US and abroad.</li>
<li>Install / configure, hardware &amp; software.</li>
<li>Work closely with engineering teams and share information across the organization.</li>
<li>Develop technical solutions to incorporate into service bulletins, user, maintenance, service manual</li>
</ul>
Requirements:
<ul>
<li>Successful applicants will have certified trade training, with a minimum of 3-5 years’ relevant experience in troubleshooting and repair of; x-ray computed tomography systems, electro - mechanical equipment and or conveyance (BHS) systems.</li>
<li>Must have a positive professional attitude and be customer focused at all times.</li>
<li>Must be technically savvy; innovative, quick to learn and adapt to new technology</li>
<li>Must have excellent writing skills and be able to document detailed reports.</li>
<li>Must possess excellent communication skills, ability to break down complex subjects.</li>
<li>Detail oriented, well organized, self-motivated, with strong interpersonal skills.</li>
<li>Exceptional at managing time and able to complete assigned projects independently.</li>
<li>Flexible and open to a fluid schedule and working environment.</li>
<li>Must pass a criminal background check, drug test, and extensive credit check</li>
<li>Must possess a valid driver’s license and US Passport.</li>
<li>Must obtain and maintain the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).</li>
<li>Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.</li>
<li>Travel, overtime, and working hours may vary depending on the current workload. </li>
</ul>
Preferred Qualifications:
<ul>
<li>Current technical support or field service experience is strongly preferred.</li>
<li>Experience with the installation, set-up, alignment, cabling, and commissioning of precision x-ray equipment is preferred.</li>
<li>Competency with LINUX, Windows, MS Office products, hardware / software, and network troubleshooting is preferred.</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.</li>
<li>Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards</li>
<li>Must be able to regularly lift and carry up to 70 lbs</li>
<li>Must be able to talk, listen and speak clearly on telephone</li>
<li>Position involves prolonged sitting and extensive use of computer/keyboarding</li>
<li>Position requires high level of mobility and involves extended periods of standing, bending and walking</li>
</ul>
Benefits:
<ul>
<li>401K with company match vested immediately</li>
<li>HSA/FSA match</li>
<li>8 weeks paid parental leave</li>
<li>Healthcare for now and healthcare as your family and health change</li>
<li>Continuous Education Pathways</li>
<li>You will be joining a passionate, driven and diverse global team!</li>
</ul>
To learn more about our culture please visit: <a href="https://www.analogic.com/careers/" target="_blank">https://www.analogic.com/careers/</a>
Follow us on LinkedIn: <a href="https://www.linkedin.com/company/analogic/" target="_blank">https://www.linkedin.com/company/analogic/</a>

Product Support Specialist

<h3>Job Description</h3>
Job Description
Job Title: Remote Insurance Specialist
Company: AO Globe Life
Location:&nbsp;Remote
About Us:&nbsp;At AO Globe Life, we are dedicated to providing exceptional insurance solutions that empower individuals and families to secure their financial futures. Our commitment to customer satisfaction and innovative services sets us apart in the industry. We are currently seeking a motivated and detail-oriented Remote Insurance Specialist to join our dynamic team.
Job Description:&nbsp;As a Remote Insurance Specialist, you will be the first point of contact for our clients, providing them with outstanding support and assistance from the comfort of your home. Your primary responsibilities will include addressing client inquiries, resolving issues, and ensuring a seamless experience with our products and services. You will play a crucial role in maintaining strong client relationships and contributing to our mission of delivering excellence.
Key Responsibilities:
<ul>
<li>Respond to client inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Provide accurate information about our insurance products and services to clients.</li>
<li>Assist clients with policy inquiries, claims, and account management.</li>
<li>Troubleshoot and resolve client issues effectively and efficiently.</li>
<li>Maintain detailed records of client interactions and transactions.</li>
<li>Collaborate with internal teams to enhance client satisfaction and improve service delivery.</li>
<li>Stay updated on product knowledge and industry trends to provide informed support.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent; a degree in a related field is a plus.</li>
<li>Previous experience in customer service or insurance support is preferred.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Proficient in using computer systems and software applications.</li>
<li>Ability to work independently and as part of a remote team.</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary and commission-based benefits.</li>
<li>Opportunities for professional development and career advancement.</li>
<li>A supportive and inclusive remote work environment.</li>
<li>Employee recognition programs and incentives.</li>
</ul>
How to Apply:&nbsp;If you are passionate about helping others and are looking for a rewarding career with AO Globe Life, we want to hear from you!
Join us at AO Globe Life and make a difference in the lives of our clients!

Remote Insurance Specialist

<h3>Job Description</h3>
Job DescriptionRole Description This is a full-time, remote role located near one of our operating areas for an IT Field Service Support Specialist. The IT Field Service Support Specialist will be responsible for working in FIELDBOSS to manage network administration tasks, troubleshoot technical issues, ensure network security, and provide exceptional service. Day-to-day tasks include diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and supporting the technical needs of the organization. This position will travel 50-80% of the time. Direct hire, full benefits offered! Not a Help Desk position, hands-on, out in the field business partner - Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP. Key Responsibilities: 
<ul>
<li>Troubleshooting and Repair:</li>
</ul>
Diagnosing and resolving technical issues with software applications and hardware. 
<ul>
<li>Installation and Configuration:</li>
</ul>
Installing, configuring, and maintaining software applications and related hardware. 
<ul>
<li>Internal Customer Support:</li>
</ul>
Providing technical support to customers, answering questions, and offering guidance on application usage. 
<ul>
<li>Documentation and Training:</li>
</ul>
Creating and maintaining documentation and providing training on application usage. 
<ul>
<li>Preventive Maintenance:</li>
</ul>
Implementing and managing preventative maintenance procedures for applications and hardware. 
<ul>
<li>Communication:</li>
</ul>
Communicating with internal teams and vendors regarding technical issues and solutions. 
<ul>
<li>Testing and Quality Assurance:</li>
</ul>
Test new software releases and ensure the quality and reliability of applications. Qualifications 
<ul>
<li>Strong understanding of software applications, hardware, and related technologies.</li>
<li>Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP.</li>
<li>Ability to communicate effectively with customers, build relationships, and provide excellent support.</li>
<li>Ability to diagnose and resolve technical issues efficiently and effectively.</li>
<li>Ability to communicate technical information clearly and concisely.</li>
<li>Willingness to travel as needed.</li>
<li>Willingness to work after business hours when required</li>
<li>Ability to adapt to different environments and technical setups.</li>
<li>Ability to work independently and as part of a team</li>
<li>Relevant certifications (e.g., CompTIA Network+, CompTIA Security+) are a plus</li>
<li>Bachelor's degree in Information Technology, Computer Science, or related field</li>
</ul>

ERP Field Support Specialist

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul>
 Role Description This is a full-time, remote role located near one of our operating areas for an IT Field Service Support Specialist. The IT Field Service Support Specialist will be responsible for working in FIELDBOSS to manage network administration tasks, troubleshoot technical issues, ensure network security, and provide exceptional service. Day-to-day tasks include diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and supporting the technical needs of the organization. This position will travel 50-80% of the time. Direct hire, full benefits offered! Not a Help Desk position, hands-on, out in the field business partner - Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP. Key Responsibilities: 
<ul>
<li>Troubleshooting and Repair:</li>
</ul>
Diagnosing and resolving technical issues with software applications and hardware. 
<ul>
<li>Installation and Configuration:</li>
</ul>
Installing, configuring, and maintaining software applications and related hardware. 
<ul>
<li>Internal Customer Support:</li>
</ul>
Providing technical support to customers, answering questions, and offering guidance on application usage. 
<ul>
<li>Documentation and Training:</li>
</ul>
Creating and maintaining documentation and providing training on application usage. 
<ul>
<li>Preventive Maintenance:</li>
</ul>
Implementing and managing preventative maintenance procedures for applications and hardware. 
<ul>
<li>Communication:</li>
</ul>
Communicating with internal teams and vendors regarding technical issues and solutions. 
<ul>
<li>Testing and Quality Assurance:</li>
</ul>
Test new software releases and ensure the quality and reliability of applications. Qualifications 
<ul>
<li>Strong understanding of software applications, hardware, and related technologies.</li>
<li>Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP.</li>
<li>Ability to communicate effectively with customers, build relationships, and provide excellent support.</li>
<li>Ability to diagnose and resolve technical issues efficiently and effectively.</li>
<li>Ability to communicate technical information clearly and concisely.</li>
<li>Willingness to travel as needed.</li>
<li>Willingness to work after business hours when required</li>
<li>Ability to adapt to different environments and technical setups.</li>
<li>Ability to work independently and as part of a team</li>
<li>Relevant certifications (e.g., CompTIA Network+, CompTIA Security+) are a plus</li>
<li>Bachelor's degree in Information Technology, Computer Science, or related field</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Title: Remote User Support Specialist
Hourly Pay: $21 - $26/hour
Summary:
We’re hiring a Remote User Support Specialist to assist customers from the comfort of your home. In this role, you’ll help users navigate our tools, answer questions, and troubleshoot common issues by email, chat, or support tickets. You’ll play a key role in making sure people have a smooth and positive experience. If you’re friendly, tech-comfortable, and enjoy solving problems, this is a great fit.
Job Responsibilities:
 
<ul>
<li>Respond to user questions through chat, email, and ticketing systems in a timely, professional manner</li>
<li>Assist with basic technical issues like password resets, login problems, or feature walkthroughs</li>
<li>Update support logs and document frequently asked questions for reference</li>
<li>Help maintain and improve user-facing help content, including FAQs and tutorials</li>
<li>Share insights and recurring issues with product or engineering teams to improve services</li>
<li>Follow up with users to ensure their issues are fully resolved and they’re satisfied</li>
</ul>
Qualifications:
 
<ul>
<li>
Excellent written communication and interpersonal skills
</li>
<li>
Comfortable using basic digital tools and web-based software
</li>
<li>
Patient, detail-oriented, and able to explain technical steps clearly
</li>
<li>
Organized, dependable, and good at multitasking
</li>
<li>Experience in support, administration, or customer-facing roles is preferred but not required</li>
</ul>
Perks &amp; Benefits:
 
<ul>
<li>
Pay: $21 - $26 per hour
</li>
<li>
Fully remote with flexible scheduling
</li>
<li>
Paid onboarding and training
</li>
<li>
Friendly, helpful support team
</li>
<li>
Clear career growth into senior roles or specialized support functions
</li>
</ul>

User Support Specialist

<h3>Job Description</h3>
Job DescriptionUnder general supervision, provides management information system user support, either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop/conduct training.
Job Type: Full-Time (32-40 hours per week), On-site with occasional remote work
Job Description:
We are seeking an IT Support Specialist to join our team, providing essential technical support and customer service to state employees and internal/external customers. This role will be based in the State Accounting Office (SAO) and will focus on troubleshooting, supporting, and maintaining hardware and software systems to ensure end users have the tools they need to perform their duties effectively.
The IT Support Specialist will work closely with internal teams, external service providers, and the agency’s security office to manage end-user devices, provide IT assistance, and ensure a secure computing environment. This is an in-office position with occasional remote work, and the specialist will work regular business hours, Monday through Thursday, with some flexibility for occasional Fridays.
Primary Duties &amp; Responsibilities:
<ul>
<li>End-User Support: Provide phone and remote technical support for issues such as new equipment setup, hardware/software problems, SSL VPN issues, suspicious emails, network drive access, and network outages not covered by service providers.</li>
<li>Equipment &amp; Service Coordination: Work with management and departments to discuss equipment performance and collaborate with service providers to resolve ongoing issues promptly.</li>
<li>Software and System Maintenance: Coordinate installations, upgrades, and patches for software on PCs and VDIs, ensuring that systems remain up-to-date and secure.</li>
<li>New Service Rollouts: Support new service or service modifications as required by the Georgia Technology Authority (GTA).</li>
<li>Vendor Coordination: Participate in regular conference calls with vendors and agency CSM to ensure consistent service delivery.</li>
<li>Service Requests: Submit ServiceNow requests for onboarding, offboarding, hardware installations, and other IT-related needs.</li>
<li>System Maintenance &amp; Troubleshooting: Work with service providers to maintain and troubleshoot application issues, particularly for AWS VDI Workspaces.</li>
<li>Vulnerability Management: Coordinate the identification and remediation of vulnerabilities on VDIs and end-user devices.</li>
<li>Mobile Device Management: Perform monthly reviews and updates for mobile device management.</li>
<li>Account Management: Manage network accounts using Active Directory and service providers, including weekly and quarterly reviews of end-user access.</li>
<li>Ticket Management: Effectively manage and escalate CRM tickets to the appropriate service provider when needed.</li>
<li>Audio/Visual Equipment Management: Oversee and manage the AV equipment in all conference rooms within the SAO.</li>
<li>Wi-Fi Management: Manage internal and guest Wi-Fi access points through AT&amp;T to ensure secure network access.</li>
<li>Training Development: Develop materials and methods to train others on hardware and software applications.</li>
<li>Customer Service: Deliver outstanding customer service in person, via phone, and email.</li>
<li>Physical Tasks: Perform lifting and bending as needed to move monitors, laptops, and other IT equipment.</li>
<li>Other Duties: Perform additional duties as assigned to meet department needs.</li>
</ul>
Skills and Competencies:
<ul>
<li>Strong critical thinking, problem-solving, and analytical skills.</li>
<li>Attention to detail, self-motivated, and capable of managing multiple tasks simultaneously.</li>
<li>Ability to go above and beyond in meeting customer needs and expectations.</li>
<li>High level of integrity, accountability, and reliability.</li>
<li>Excellent interpersonal, written, and verbal communication skills.</li>
<li>Ability to multi-task effectively in a fast-paced environment.</li>
<li>Proficiency with MS Office 365 Suite.</li>
<li>Experience with ConnectWise Connect and Microsoft Teams for remote technical assistance.</li>
</ul>
Entry Qualifications:
<ul>
<li>Education: High School diploma/GED required.</li>
<li>Experience: Six (6) months of education or experience in information security, privacy, system/network administration, application development, or IT support.</li>
<li>Must have the ability to independently provide technical support in an assigned area.</li>
</ul>
Preferred Qualifications:
Preference may be given to applicants who meet the minimum qualifications and possess:
<ul>
<li>Vocational/Technical degree in computer technology or networking from an accredited institution, or one year of experience in the installation and repair of computers and technical equipment.</li>
<li>CompTIA A+ Certification.</li>
<li>Ability to analyze and assess customer requests or complaints, evaluate technical issues, and determine the best course of action.</li>
<li>Ability to communicate effectively, including active listening and maintaining a courteous and professional demeanor.</li>
</ul>
Work Schedule:
<ul>
<li>Work Hours: Monday through Thursday, occasional Friday.</li>
<li>Schedule: 32-40 hours per week, mainly in-office with occasional remote work.</li>
</ul>

2,467 Remote Customer Support Specialist Jobs