Product Support Specialist

Analogic Corporation

Peabody, MA, USA

Published: 6/14/2022

Full Time

Job Description

Why should you join the Analogic team?
At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit www.analogic.com

The Product Support Specialist at Analogic Service Team is dedicated to ensuring customer satisfaction by providing expert technical support. This role focuses on diagnosing hardware and software issues, delivering remote and on-site assistance, and facilitating the installation of imaging and detection equipment. Collaboration with the engineering team is vital for developing technical solutions and documentation. The specialist's strong communication and organizational skills are crucial for maintaining service excellence and driving process improvements, supporting Analogic's leadership in x-ray computed tomography systems and electro-mechanical equipment support. Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.

Responsibilities:

Provide customers with remote & on-site product support.
Diagnose hardware / software problems and determine proper solutions.Produce timely and detailed service reports.
Help commission x-ray equipment in the US and abroad.
Install / configure, hardware & software.
Work closely with engineering teams and share information across the organization.
Develop technical solutions to incorporate into service bulletins, user, maintenance, service manual

Requirements:

Successful applicants will have certified trade training, with a minimum of 3-5 years’ relevant experience in troubleshooting and repair of; x-ray computed tomography systems, electro - mechanical equipment and or conveyance (BHS) systems.
Must have a positive professional attitude and be customer focused at all times.
Must be technically savvy; innovative, quick to learn and adapt to new technology
Must have excellent writing skills and be able to document detailed reports.
Must possess excellent communication skills, ability to break down complex subjects.
Detail oriented, well organized, self-motivated, with strong interpersonal skills.
Exceptional at managing time and able to complete assigned projects independently.
Flexible and open to a fluid schedule and working environment.
Must pass a criminal background check, drug test, and extensive credit check
Must possess a valid driver’s license and US Passport.
Must obtain and maintain the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
Travel, overtime, and working hours may vary depending on the current workload.

Preferred Qualifications:

Current technical support or field service experience is strongly preferred.
Experience with the installation, set-up, alignment, cabling, and commissioning of precision x-ray equipment is preferred.
Competency with LINUX, Windows, MS Office products, hardware / software, and network troubleshooting is preferred.

Physical Requirements:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to regularly lift and carry up to 70 lbs
Must be able to talk, listen and speak clearly on telephone
Position involves prolonged sitting and extensive use of computer/keyboarding
Position requires high level of mobility and involves extended periods of standing, bending and walking

Benefits:

401K with company match vested immediately
HSA/FSA match
8 weeks paid parental leave
Healthcare for now and healthcare as your family and health change
Continuous Education Pathways
You will be joining a passionate, driven and diverse global team!

To learn more about our culture please visit: https://www.analogic.com/careers/