Job Description
Job Description
Overview
We are looking for a friendly, detail-oriented Client Support Specialist to join our remote team. In this role, you’ll help clients by providing support across phone, email, and chat channels. Your focus will be on creating a smooth, positive experience and ensuring all client needs are met efficiently.
Responsibilities
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Handle client inquiries via phone, email, and chat with professionalism and care
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Assist clients with service-related questions, forms, and processes
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Update client records accurately in the CRM system
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Work with internal teams to resolve complex or escalated issues
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Ensure timely follow-ups and provide status updates to clients
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Maintain a courteous and solution-focused approach in every interaction
Qualifications
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Prior client support or customer service experience preferred but not required
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Strong communication and interpersonal skills
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Proficient in Google Workspace, CRM systems, and Adobe PDF tools
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Tech-savvy and quick to learn new systems
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Detail-oriented, organized, and dependable
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Reliable internet connection and quiet remote work setup
Top Attributes
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Empathetic and customer-focused
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Strong attention to detail
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Comfortable with technology and multitasking
Benefits
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$24 per hour pay rate
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Full health insurance for full-time employees
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Company-provided equipment for remote work
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Supportive team environment and training provided
Company DescriptionWe are a growing company looking to hire motivated individuals!
Company Description
We are a growing company looking to hire motivated individuals!