<h3>Job Description</h3>
Job DescriptionDescriptionThis role is ideal for someone with analytical and technical skills who can accurately pull reports, merge complex data sets, and manage detailed data entry using Microsoft Excel and other MS Office tools. The ability to handle large data volumes with precision and efficiency is critical. This is a data-first role, where your primary responsibility is ensuring reporting accuracy and consistency to support business operations. In addition, the Concierge Representative will provide secondary support through direct consumer engagement—answering inbound calls, handling email and chat inquiries, and supporting consumers and customers. While communication with consumers is important, it is a smaller portion of this role compared to the reporting and data functions. Role expectations
<ul>
<li>Accurately pull, organize, and merge reports using Microsoft Excel; manage complex data entry projects with precision.</li>
<li>Maintain consistency and accuracy in data tracking, including identifying and resolving discrepancies.</li>
<li>Monitor and analyze data trends; provide insights to internal stakeholders.</li>
<li>Identify and suggest improvements to enhance support processes and reporting workflows.</li>
<li>Work with team members to develop and implement initiatives that drive success.</li>
<li>Consistently meet or exceed set quality and productivity metrics.</li>
<li>Provide secondary support through outbound and inbound call campaigns to connect doctors and patients.</li>
<li>Convert prospects into valid consumers through effective communication when needed.</li>
<li>Capture and respond to consumer inquiries regarding products and services across phone, email, and chat.</li>
<li>Adapt to evolving departmental processes and responsibilities.</li>
<li>Comply with all safety policies, practices, and procedures.</li>
<li>Perform other duties as assigned.</li>
</ul>
Skills:
<ul>
<li>Advanced proficiency in Microsoft Excel (e.g., data merging, pivot tables, VLOOKUP, advanced formulas).</li>
<li>Strong accuracy in pulling, reconciling, and entering data across multiple systems.</li>
<li>High attention to detail and efficiency with error-free data entry.</li>
<li>Proficiency in all MS Office programs (Outlook, Word, Excel).</li>
<li>Strong analytical thinking and problem-solving skills.</li>
<li>Professional communication skills for occasional consumer interaction.</li>
<li>Experience with Salesforce CRM preferred.</li>
</ul>
 What we're looking for
<ul>
<li>Minimum 5 years of customer service or operations experience preferred.</li>
<li>Minimum 2 years of experience in the healthcare industry preferred.</li>
<li>Experience with call centers or telesales is helpful but not the primary focus of the role.</li>
<li>Bachelor’s degree or equivalent experience preferred.</li>
</ul>
Communication &amp; Collaboration:·&nbsp; &nbsp; &nbsp; &nbsp;Ability to effectively interact with internal stakeholders and cross-functional teams.·&nbsp; &nbsp; &nbsp; &nbsp;Self-starter who can manage independent work while contributing to collaborative initiatives·&nbsp; &nbsp; &nbsp; &nbsp;Highly proficient in spoken and written English with the ability to adjust tone and language as needed. Pay TransparencyIf provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.&nbsp;&nbsp;For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.&nbsp;&nbsp;Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.

Concierge Representative - Contractor

<h3>Job Description</h3>
Job Description
The Replay Club is seeking a professional and reliable Front Desk Concierge to join our team. This position is responsible for creating a welcoming environment for members and guests, while providing high-level customer service and supporting daily front desk operations. The ideal candidate is friendly, proactive, attentive to the small details and experienced in working in a high-end service environment.
 
 
 
Compensation:
$17.50 per hour
Responsibilities:
<ul>
<li>Greet and check in members and guests in a professional and courteous manner</li>
<li>Handle court reservations and scheduling updates</li>
<li>Perform hourly walkthroughs to ensure the facility is clean and organized</li>
<li>Answer phone calls and respond to member questions or concerns</li>
<li>Provide guided tours of the club to potential members</li>
<li>Assist with front desk tasks, merchandise sales, and event support</li>
<li>Maintain a high standard of customer service at all times</li>
</ul>
Qualifications:
<ul>
<li>1+ years of high-end customer service, hospitality, or front desk experience</li>
<li>Friendly, positive, and professional demeanor</li>
<li>Strong communication and problem-solving skills</li>
<li>Ability to take initiative and work independently</li>
<li>Reliable, punctual, and organized</li>
<li>Weekend and holiday availability</li>
</ul>
About Company 
The Replay Club is a luxury sports and wellness facility located in South Florida, offering premier amenities and exceptional service. Our club features state-of-the-art padel and pickleball courts, a fully equipped gym, spa services, and a wide range of clinics and training programs. We are committed to delivering a welcoming experience for all members through personalized service, top-tier facilities, and a strong sense of community.

Front Desk Concierge

<h3>Job Description</h3>
Job Description The Partner Concierge Representative (PCR) role’s primary focus is to provide exceptional communication for our partners, enhance partner satisfaction, and contribute to brand loyalty by addressing inquiries, resolving issues, and ensuring a positive overall experience. Strive to exceed partner expectations, uphold company values, and contribute to a positive and partner-centric organizational culture. Company Overview At VersiTech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem-solvers in action, and growth partners in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user-friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way. VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space. Who We Are We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow-moving organizations. We strive to live our values every day and, in every way, and are looking for others who feel the same way:
<ul>
<li>We are ALL IN: committing wholeheartedly to a single vision and focused to achieve success for ALL involved - our employees, our partners, our vendors, our communities.</li>
<li>We are HUMAN: grounded in accountability, genuineness, and the strength of our relationships and different perspectives.</li>
<li>We DARE TO BE DIFFERENT: embracing a culture of fun and approachability, prioritizing our partners and team members first.</li>
</ul>
 How will you make an impact in this role? In this role, you’ll be responsible for ensuring partner communications are handled smoothly and professionally. This could include phone and/or email communications, as well as internal communications with the Client Support and Partner Experience departments. You will also be trained to deliver extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured environment. Call volume can range on average from 20 – 50 calls a day, with email volumes ranging from 70-90 a day. You will report to the Manager of Client Services. What will you be doing on a day-to-day basis?
<ul>
<li>Coverage for Partner hotline, maintaining KPI goals </li>
<li>Support Customer First philosophy by ensuring professional handling of customer requests.</li>
<li>Collaborate with Client Support as needed to ensure smooth communication with partners</li>
<li>Input cases into SalesForce to ensure tracking and resolution</li>
<li>Assist in the onboarding process of new merchants, as applicable </li>
<li>Assist with new hire mentoring</li>
<li>Work on and assist with assigned Projects as applicable&nbsp; </li>
</ul>
 Job Qualifications:
<ul>
<li>Customer service experience (two years +) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.</li>
<li>Proven success in a customer service environment (two years +).</li>
<li>Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.</li>
<li>Ability to navigate multiple servicing platforms including Salesforce, Slack, G-Suite.</li>
<li>Proven ability to manage change and continuous learning.</li>
<li>Excellent written and verbal communication skills.</li>
</ul>
 You know you are successful when: 
<ul>
<li>Easily adapt to changes and new information utilizing independent thinking and resources at hand.</li>
<li>Deep understanding of internal and client-side operational processes related to the services and products.</li>
<li>Meticulous attention to detail to ensure accuracy and completion of tasks</li>
<li>Client-centric mindset with a focus on exceeding expectations and building trust.</li>
</ul>
 Top Candidates will demonstrate the following:
<ul>
<li>Strong communication skills using phone and email.</li>
<li>Patient and calm demeanor on the phone.</li>
<li>Communicate effectively internally and externally with tools provided</li>
<li>Financial servicing and payment processing industry experience.</li>
<li>Salesforce or similar CRM experience.</li>
<li>Restaurant or retail experience.</li>
<li>Be proactive and responsive; less reactive</li>
</ul>
 The hours of operation for this role will fall within 8AM – 6PM EST. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
<ul>
<li>Competitive base salaries</li>
<li>Unlimited vacation policy (with manager approval), plus 7 major holidays</li>
<li>Fully covered Employee-only coverage for medical, dental and vision insurance</li>
<li>401(k) program with available company match</li>
<li>Robust supplemental insurance offerings - life insurance, disability benefit, &amp; even discounts on pet insurance!</li>
<li>Flexible Spending Account (FSA) and Health Savings Account (HSA) availability </li>
<li>Marketplace Care Teams to provide emotional and spiritual support for our employees</li>
<li>Employee Assistance Program, Caregiver Support Program, &amp; an Adoption Assistance Program</li>
<li>Career development and training opportunities</li>
</ul>
 If you are the kind of person that serves with a people-first mentality, leans into a vision that people can get behind, and enjoys being a part of a fast-growing organization, we want to talk with you! VersiTech, LLC&nbsp;is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position. &nbsp;
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Partner Concierge Representative

<h3>Job Description</h3>
Additional InformationPay: $22.28/hour Job Number25087316 Job CategoryRooms &amp; Guest Services Operations LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management 
POSITION SUMMARY
Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $22.28 to $22.28 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.&nbsp;
 &nbsp;
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
 &nbsp; Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. &nbsp; Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. &nbsp; In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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