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<h3>Job Description</h3>
Job Description 
Job Overview
We’re on the lookout for a creative, detail-oriented Social Media &amp; Marketing Assistant to join our growing marketing team. This hybrid role is perfect for someone who thrives in a fast-paced environment and enjoys the variety of managing both social media and broader marketing support responsibilities.
In this position, you'll split your time between crafting engaging content and supporting behind-the-scenes operations. You'll help drive brand awareness, customer engagement, and lead generation across social media platforms while also assisting with campaign execution, store support, printed materials, and team coordination.
Social Media (50%)
<ul>
<li>Manage and schedule content across all social platforms (Instagram, Facebook, TikTok, etc.)</li>
<li>Assist with content creation including copywriting, graphics, and short-form videos</li>
<li>Monitor social media trends, engagement, and competitor activity</li>
<li>Respond to comments, messages, and mentions to foster community engagement</li>
<li>Support influencer partnerships and campaign launches</li>
<li>Track performance and generate social media reports with insights and recommendations</li>
<li>Create campaigns, catalogs and posts to promote our brand to a wider audience</li>
</ul>
Marketing Assistant &amp; Store Support (50%)
<ul>
<li>Collaborate with the Marketing Coordinator to provide support to all store locations</li>
<li>Assist in executing marketing campaigns, promotions, and email marketing</li>
<li>Print and organize tags, signage, and promotional materials for in-store use</li>
<li>Help with the coordination of store resupply for printed materials</li>
<li>Communicate with store managers to gather feedback, relay updates, and ensure alignment</li>
<li>Prepare reports and presentations for the CEO and Senior Marketing Manager</li>
<li>Stay on top of industry trends and competitor activity to bring fresh ideas to the team</li>
</ul>
Key Responsibilities
<ul>
<li>Assist in the development and implementation of social media strategies across platforms (Instagram, Facebook, LinkedIn, TikTok, X, etc.)</li>
<li>Create, schedule, and publish engaging content (text, images, videos, stories, reels) aligned with brand voice and marketing goals</li>
<li>Monitor social media channels, respond to comments/messages, and engage with followers to build community</li>
<li>Track and report on social media performance and key metrics (engagement, reach, impressions, etc.)</li>
<li>Support email marketing campaigns, including writing, editing, and scheduling newsletters</li>
<li>Coordinate with designers, and other team members to produce marketing materials</li>
<li>Conduct market research to identify trends, competitor activities, and audience preferences</li>
<li>Assist in the planning and execution of digital advertising campaigns (e.g., Facebook Ads, Google Ads)</li>
<li>Perform administrative tasks to support the marketing team (e.g., scheduling meetings, organizing assets)</li>
</ul>
Qualifications
<ul>
<li>Associate’s degree in Marketing, Communications, Social Media Management, or a related field (or equivalent experience)</li>
<li>1-2 years of experience in marketing</li>
<li>1-2 years of experience in social media role (internships count!)</li>
<li>Strong understanding of major social media platforms and digital marketing trends</li>
<li>Proficiency in Canva required</li>
<li>Proficiency in Adobe Creative Suite, or similar design tools is a plus</li>
<li>Experience with Sprout Social</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong organizational skills and attention to detail</li>
<li>Creative thinker with a proactive attitude and willingness to learn</li>
<li>Basic knowledge of SEO</li>
<li>Email marketing with Klayvio tools is a plus</li>
<li>Proficiency in Microsoft 365 – Main uses Word, Excel, Powerpoint</li>
<li>Strong time-management skills and multitasking ability</li>
<li>Aptitude for learning new software and systems</li>
</ul>
Kane’s Furniture LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law. We maintain a drug-free workplace and perform pre-employment background and drug testing. Kane's is proud to be an EEO/AA employer M/F/D/V.
Kane’s is an equal opportunity employer. Qualified applicants will receive consideration without regard to sex (Title VII of the Civil Rights Act of 1964 prohibits discrimination on the basis of sex), race, color, religion, age, gender identity, national origin, sexual orientation or disability. We encourage all qualified applicants to apply. If you believe you have been discriminated against, please call our hotline at 877-824-5782. You also have the right to file a charge of discrimination with the Equal Employment Opportunity Commission.

Social Media and Marketing Assistant

<h3>Job Description</h3>
Job DescriptionSalary: $18 - $24/hour 
About Brothers International Food Holdings, LLC:
At Brothers International, we are passionate about creating high-quality food products that enrich lives and bring people together. Our Ingredients division supplies top-quality fruit and fruit juice concentrates to a number of Fortune 100 food companies. Our Consumer Packaged Goods (CPG) division includes Brothers-All-Natural, the #1 Freeze-Dried Snack Brand, and also produces private label freeze-dried fruit snacks for some of the leading retailers in the US.
 
Headquartered in Rochester, NY, with offices in Florida and China, we are an innovative global leader in the food industry. We take pride in our commitment to excellence, sustainability, and the well-being of our communities. If you are interested in becoming part of a fast-growing, dynamic team environment, read on!
 
Why Brothers International?
<ul>
<li>Innovation:Be part of a company that values creativity and encourages innovation in the ever-evolving food industry.</li>
<li>Team Collaboration:Join a collaborative work environment where your ideas and contributions are recognized and celebrated.</li>
<li>Global Impact:Contribute to a company with a global presence, making a difference in the lives of people worldwide through our diverse range of food products.</li>
</ul>
Position Summary:
The Social Media and Digital Marketing Assistant will support the development and execution of social media and digital marketing projects. This role will contribute to various projects across social media platforms, email marketing campaigns, product promotions, advertising initiatives, and website optimization, ensuring consistent brand messaging and driving measurable results. They will play a vital role in maintaining brand presence, fostering customer engagement, and supporting the overall digital marketing objectives of the company.
 
Essential Functions:
<ul>
<li>Create engaging content for the Brothers All Natural brand's social media channels (including Instagram, Facebook, and TikTok), collaborating with cross-functional teams to ensure the alignment of messaging, visuals, and goals.</li>
<li>Collaborate with teammates to prepare monthly social media schedule, complete with ideas for graphics, promotions, social media partnerships and influencer marketing.</li>
<li>Engage with influencers and establish brand partnerships to build brand awareness.</li>
<li>Research and stay current with social media platform capabilities/trends.</li>
<li>Provide excellent customer service on various social media platforms.</li>
<li>Assist in the planning and execution of social media campaigns.</li>
<li>Monitor online conversations and call out opportunities for heightened engagement.</li>
<li>Stay up to date on the latest trends and technologies in digital marketing.</li>
<li>Provide aid with purchases associated with promotional products, ideas, ordering, and distribution.</li>
<li>Conduct market surveillance and research of products and brands in the marketplace.</li>
<li>Assist with research to discover new recipe ideas that align with our brand and customers. Aid in updating and uploading new content to various platforms.</li>
<li>Support general departmental initiatives to promote brand through marketing activities, literature, materials, and trade shows.</li>
</ul>
Requirements:
Bachelor's degree in marketing, communications, digital media, or a related field; or an associate's degree combined with relevant experience or certifications (e.g., Google Ads, HubSpot, social media marketing certifications).
 
Knowledge, Skills &amp; Abilities:
<ul>
<li>Preferred experience with social media/ecommerce Management tools: Facebook Advertising and Business Manager, Google Analytics.</li>
<li>Expert in social media platforms: Facebook, Instagram, TikTok, etc.</li>
<li>Familiar with email marketing or ecommerce platforms (Klayvio, BigCommerce)</li>
<li>Basic understanding of SEO practices</li>
<li>Microsoft Office</li>
<li>Familiar with CMSs like WordPress a plus</li>
<li>Basic understanding of HTML/CSS a plus</li>
<li>Familiar with ecommerce platforms such as BigCommerce </li>
<li>Understanding of targeting and segmenting audiences to meet marketing goals</li>
<li>Ability to communicate effectively written and orally.</li>
<li>Proficient at multi-tasking and managing various projects for different brands</li>
<li>Positive attitude, willingness to learn, and capacity to take on new challenges</li>
</ul>
Note: 
Brothers International is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Social Media & Digital Marketing Assistant

<h3>Job Description</h3>
\n \n\n\n
Social Media Manager - Kohler Ventures
\n \n
Work Mode:&nbsp;Hybrid
\n \n
Location:&nbsp;&nbsp;Hybrid, 3 days/week onsite in Palo Alto, CA or New York City, NY 
Opportunity
Kohler\nVentures is an independent company wholly owned by Kohler Co., global leader in the manufacture of kitchen and bath products, tile and\nhome interiors, and an international host to award-winning hospitality and\nworld-class golf destinations. Our mission is to build new digital\nbusinesses that empower consumers to lead healthier lives. We explore how\nfamiliar experiences can be enhanced and innovations developed through the\nintegration of leading-edge technology, science, and design. Come join us as we\nbuild a best-in-class global multi-disciplinary team across artificial\nintelligence, machine learning, design, advanced software and hardware\nengineering, strategy, venture investments, sales, marketing, and partnerships.\nOur locations are Palo Alto, CA US, New York City, NY US, Kohler, WI US, Seoul,\nKorea, and Tel Aviv, Israel.
We are seeking a Social Media Manager to manage Kohler Ventures’ voice across platforms. You will be responsible for developing and executing our social media strategy, creating engaging content, and fostering a strong online community.&nbsp;This\nis an individual contributor position reporting to Executive Director - Head of\nBusiness, Kohler Ventures.&nbsp;
Specific Responsibilities
<ul>
<li>Define and execute the social media strategy of a new health and wellness venture </li>
<li>Set up and manage social media accounts (Instagram, Facebook, Pinterest, YouTube LinkedIn, TikTok, X, etc.)</li>
<li>Create, curate and publish high-quality, engaging content that resonates with our target audience – in partnership with our Content Editor.</li>
<li>Engage with our online community, responding to comments, messages, and mentions in a timely and professional manner.</li>
<li>Stay up to date with industry developments, wellness trends, social media trends, tools and applications.</li>
<li>Plan and execute social media campaigns to promote product launches, events, and other initiatives. </li>
<li>Maintain up-to-date list of influencers in key areas and industries and develop shortlist of potential influencers in line with key topics to amplify our reach and engagement</li>
<li>Reports to Commercial &amp; Growth Lead, Kohler Ventures</li>
<li>Works closely with other members of the Kohler Ventures Commercial team and select external agencies.</li>
</ul>
\n \n
Skills/Requirements
\n \n
<ul>
<li>Bachelor’s degree in Marketing, Communications, or a related field</li>
<li>2+ years of experience in social media management, preferably in the wellness and tech industry</li>
<li>Excellent written communication skills – strong fluency in English, excellent diction, refined and polished writing</li>
<li>Proven ability to remain polite and composed in the face of negative comments</li>
<li>Proven ability to stay focused on the customer and maintain the reputation of the brand at all times</li>
<li>Strong understanding of social media platforms, algorithms, and best practices with a keen interest in staying up to date</li>
<li>Proficiency in content creation tools and video editing software</li>
<li>Previous experience working in a wellness or tech startup is a plus</li>
<li>Positive, can-do attitude with a strong sense of ownership and ability to drive work forward </li>
<li>Travel requirement: ~ 10%</li>
</ul>
#LI-NR1 #LI-Hybrid
\n \n

The approved base salary range for this position is $101,600 - $128,300. The actual base salary offered to a candidate may be higher than the approved range. This will vary depending on a variety of factors including the candidate’s experience, their education, and the work location. This position is subject to Area Salary Differential (Cost of Living Adjustment) that ranges from 16% of base salary for the NYC metro area. The approved base salary range including ASD for this position is $117,856 - $148,828 depending on location. In addition, this position is eligible for a performance bonus and a special project incentive.&nbsp; Available benefits include medical, dental, vision and 401k.
Why Choose Kohler? \nWe empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. \n \nAbout Us It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact <a href="mailto:kohlerjobs@kohler.com" target="_blank">kohlerjobs@kohler.com</a>.&nbsp; Kohler Co. is an equal opportunity/affirmative action employer.&nbsp; 
\n \n \n\n\n

Social Media Manager - Kohler Ventures

<h3>Job Description</h3>
Job Description
Are you a true marketing nerd with a passion for social media advertising? Do you love building new things with a team motivated to win? Then you may be the LinkedIn Strategist of our dreams!
We’re excited to announce a bold new expansion within the Directive family: the launch of Abe Agency, a specialized consultancy focused exclusively on social media advertising. This new venture will offer a distinct identity within our established brand, built to push the boundaries of social media marketing for B2B clients. This agency will be a hub for innovative strategies, helping clients leverage the full power of LinkedIn to reach, engage, and convert their target audiences. If you're ready to be part of something bold and transformational, this is the role for you!
We have experienced significant growth over the last few years and have stayed true to our culture, the best idea wins. We’re future-focused and are looking for the right Strategist with a growth mindset to join our evolving team!
 We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs. This role reports to the Associate Director and is a crucial part of the LinkedIn media team. This role has a unique opportunity to be on the ground floor of a fast-growing specialty agency. Directive has a proven playbook of GTM product success, with the successful launch of our Start-Up division, the fastest growing department in Directive’s history. We’re applying that same success to this new venture and we want you to be a part of it! The Social Media Advertising Strategist (Internal Title: Account Strategist, LinkedIn Advertising) works directly with our mid-market and enterprise clients and runs point on communicating results, creating custom strategies, and executing Paid Media deliverables. In this role, you will gain experience creating high-performing LinkedIn strategies for B2B businesses.&nbsp;
Roles &amp; Responsibilities
<ul>
<li>
Oversee and lead a collection of Social Media accounts
</li>
<li>
Serve as direct support to client contacts
</li>
<li>
Weekly communication with any vendors or operational partners to ensure we're aligned on tasks being assigned, work quality, and any improvements we can make to that dynamic
</li>
<li>
Build strategies for clients each quarter
</li>
<li>
Have the ability to create, maintain, and optimize budgets for paid media campaigns
</li>
<li>
Deeply understand client positioning and unique value propositions
</li>
<li>
Confirm lead routing is accurate within a CRM
</li>
<li>
Responsible for personal productivity and utilization
</li>
<li>
Work directly with Associate Director to ensure internal and client goals are being achieved
</li>
<li>
Understand the value of Programmatic campaigns
</li>
<li>
Drive cross-sells, upsells and referrals via client relationships and professional network
</li>
<li>
Execute and optimize advertising campaigns within LinkedIn including ad copywriting, TAM development, and targeting to maximize ROI
</li>
</ul>
What You Offer
<ul>
<li>
2+ years experience working at a performance/digital marketing agency (bonus for B2B)
</li>
<li>
Deep expertise across paid social advertising campaigns, specifically LinkedIn Ads
</li>
<li>
Understanding of different Ad Units within the LinkedIn Platform such as conversation ads, document ads, ctv and more
</li>
<li>
Proficiency in using advertising platforms and tools such as LinkedIn Campaign Manager, Zoominfo, 6Sense, and more
</li>
<li>
Strong understanding of Paid principles, including keyword research, ad copywriting, bid management, and campaign optimization
</li>
<li>
Ability to analyze campaign performance data using tools like Google Analytics, GA4, Excel, or other analytics platforms to make data-driven decisions and optimize campaign performance
</li>
<li>
Ability to drive results and measure via OCT
</li>
<li>
Experience with audience segmentation by tier, job title etc.&nbsp;
</li>
<li>
Proven and measurable success with mid-market or enterprise accounts
</li>
<li>
Ability to translate and articulate strategy and tell stories with data
</li>
<li>
Equal parts competitive and curious; you’re a true problem solver
</li>
<li>
You live on the cutting edge of the industry, always looking for opportunities to grow and share
</li>
<li>
Ability to organize, prioritize and manage multiple projects simultaneously
</li>
<li>
You’re quality-obsessed and have not lost your soul for advertising
</li>
<li>
Travel to visit clients approximately once per year, per client or as needed
</li>
</ul>
What Success Looks Like
<ul>
<li>
You encompass our core values through every interaction; internally and externally
</li>
<li>
Effectively manage approximately five mid-tier and enterprise accounts
</li>
<li>
Meet and exceed department level KPIs, such as client growth and goal attainment. Your core KPIs will be client NSMs (North Star Metrics) and Client Satisfaction scores
</li>
<li>
Build client trust and relationships that create consistent renewals
</li>
<li>
Cross-sell services that align with client goals and objectives
</li>
<li>
Clearly communicate results with client point of contact and executives
</li>
<li>
Exceptional decision making, as it relates to strategic direction for accounts
</li>
</ul>
Benefits
<ul>
<li>
🏠&nbsp;We have a set living wage at Abe
🙏&nbsp; Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle
Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents
Benefits to Support the Whole Person:
🧠&nbsp; Mental - Access to certified therapists through Spring Health, membership to Headspace
💪&nbsp; Physical - Gympass
🛫 Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave
&amp;#x1F4B0; Financial - Traditional and Roth 401(k) with a 3% company match
&amp;#x1F31F;&nbsp; Bonus - Annual bonus based on tenure, which scales in total amount over time
🌴&nbsp; Annual Anniversary Trip with peers and executive leadership for fun and entertainment!
</li>
</ul>
Work Environment Requirements
As a remote-first company, you’ll have the ability to work from anywhere in the US, with the option to enjoy our state-of-the-art offices in Irvine, California. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, the UK, and Australia. For global locations, you must have established and current work authorization and permanently reside in that country.
This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to <a href="mailto:careers@directiveconsulting.com" target="_blank">careers@directiveconsulting.com</a>.
Additional Information
At Abe, one of our core values is People First. We’re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #LI-JA1

Social Media Advertising Strategist - Remote US

<h3>Job Description</h3>
Job Description
Creative Media and Events Associate
Job Summary: 
This role must be fluent in written and spoken Mandarin Chinese. Creative Media and Events at Wan Bridge Group is established to foster vibrant community interactions, promote our Master Planned Communities (MPCs) and rental properties, and deliver enriching, memorable experiences for investors, residents, and business partners. This department will creatively leverage new media platforms and innovative event programming to create a synergistic, cohesive marketing, customer retention, and branding initiative.
Duties/Responsibilities:
<ol>
<li>Investor Reception &amp; Site Tours</li>
</ol>
<ul>
<li>Plan, organize, and host investor receptions, ensuring guests have an informative and positive experience.</li>
<li>Present the company's mission, achievements, and future goals to investors and stakeholders.</li>
<li>Coordinate and lead tours of various project sites within Texas, tailoring experiences to specific investor interests.</li>
</ul>
Visual Materials Production
<ul>
<li>Develop engaging multimedia content (photography, videography, short documentaries) to showcase local economic development, company progress, and success stories.</li>
<li>Collaborate with internal teams to conceptualize visual storytelling strategies that align with the company's branding and marketing objectives.</li>
</ul>
Investor Coordination &amp; Relationship Management
<ul>
<li>Serve as the main point with the investor relations team, handling inquiries and requests with professionalism and efficiency.</li>
<li>Work closely with management to provide consistent updates on company milestones and project developments.</li>
</ul>
Community Events &amp; Integrated Marketing
<ul>
<li>Strategic Planning: Develop and maintain resident event calendar, outlining community events, investor activities, and marketing milestones.</li>
<li>Standard Operating Procedures (SOPs): Create clear guidelines and SOPs for community events, ensuring consistent execution and adherence to brand standards</li>
</ul>
<ul>
<li>Team Coordination: Collaborate with onsite teams to implement event plans, from logistics and vendor management to audience engagement.</li>
<li>Online &amp; Offline Integration: Align event strategies with resident app development strategies</li>
<li>Feedback Collection &amp; App Enhancement: Gather ongoing feedback from event attendees and partner with product and development teams to convert insights into improvements for the company's customer app and user experience.</li>
</ul>
 
The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned, as necessary.
Qualifications:
<ul>
<li>Fluent in written and spoken Mandarin Chinese</li>
<li>Experience managing budgets for events </li>
<li>Proven success in delivering social media content </li>
<li>High School Diploma or GED required </li>
<li>Bachelor's degree required</li>
</ul>
Essential Functions:
<ul>
<li>Report to the Office daily to adhere to schedule that can include weekends and holidays</li>
<li>Ability to access, input, and retrieve information from a computer and/or electronic device.</li>
<li>Excellent organization, coordination, and project management skills.</li>
<li>Lift or move items up to 25 pounds.</li>
<li>Ability to walk, sit or stand for long periods of time.</li>
<li>Ability to communicate effectively through written and verbal communication in English and Mandarin. </li>
</ul>
Wan Bridge Group is an equal opportunity employer.
 Job Posted by ApplicantPro

Creative Media and Events Associate - Houston

<h3>Job Description</h3>
Job Description
Job Overview: We are seeking a dynamic and customer-oriented Retail Sales Associate (RSA) to join our team. As an RSA, you will play a key role in delivering exceptional service to customers across various platforms—whether in-store, over the phone, or online. In addition to your core retail duties, you will also assist with various administrative tasks related to the Academy, including managing payments, kits, supplies, documents, and records. A key component of this role will involve creating engaging content for our social media channels, helping us to connect with our community and showcase our products. &nbsp;
Customer Engagement &amp; Sales: ○Assist customers in selecting the best products based on their needs. ○Actively drive sales by upselling additional products and offering personalized recommendations. ○Meet and exceed daily, weekly, and monthly sales goals, ensuring that targets are consistently achieved. ○Greet customers warmly and provide exceptional service throughout their shopping experience. ○Respond promptly and professionally to customer inquiries, both in-person and virtually. ○Escort customers to product displays and counters, ensuring they have a smooth shopping experience. ○Keep customers informed of sales, promotions, and new merchandise that may interest them.
Additional Requirements: ● Must be comfortable appearing on camera and participating in video shoots. ● Flexibility to work a variety of shifts, including weekends and holidays as needed. ● A team player with a positive attitude and a passion for both sales and social media content creation

Customer Service Associate

<h3>Job Description</h3>
Job Description
Position Summary
The Customer Care Associate continuously works to improve the level of service we extend to our clients and parking customers, particularly with respect to incoming telephone calls, incoming email, incoming website requests, incoming intercom, new monthly account applications, validation and chaser ticket orders, preferred parking customers, government contract customers, account closings, invoice process and all aspects of customer contact within the Customer Care Department and the Remote Management Center. Maintain a positive attitude while working with customers and clients in a highly intense fast-paced environment. The ability to quickly identify and resolve customer inquiries and to adjust quickly to the changing demands of daily priorities in a professional manner. Flexible schedule and work shifts required. Some weekends required.
Essential Duties and Responsibilities
<ul>
<li>Responds to new or existing customer inquiries regarding type of service, alternative services or account status; make sure rates and payments are accurate and up-to-date; inform customers of rate changes and/or delinquent payment status. Fields a variety of incoming customer communications in a professional manner.</li>
<li>Maintains queue schedule and TOD (time on duty) for inbound calls.</li>
<li>Understands and meets clear inbound work volume; to include calls, email, applications and all forms of incoming or outgoing customer contact.</li>
<li>Update customer information, make account adjustments and assist with billing and invoice inquiries. Accurately noting of all customer accounts.</li>
<li>Complete knowledge and understanding of all programs within the portfolio of Colonial Parking locations.</li>
<li>Understand all relevant systems within the Customer Care and Remote Management Center Departments. (Paris, TAD, Ceridian, eColonial.com, Social Media Outlets, PACS Outlook and more…)</li>
<li>Assist with monthly billing and invoice process.</li>
<li>Daily reporting of activities.</li>
<li>Performs outbound collection efforts by phone, email or physical mailing.</li>
<li>Drive high quality QSR (quality) scores for incoming customer contacts in all mediums.</li>
<li>Fosters positive relationship while working with cross functional departments.</li>
<li>Promotes the department and company standards &amp; core values (1) Remarkable Customer Service (2) Unwavering Accountability (3) High Integrity (4) Continuous Improvement (5) Community Development.</li>
<li>Maintains knowledge of departmental policies and procedures.</li>
<li>Strong communicator with ability to resolve customer inquiries with a one-call resolution.</li>
<li>Understand and follow escalation procedures.</li>
<li>Understand and follow appeasement procedures.</li>
<li>Ability to resolve complex billing issues.</li>
<li>Maintains a flexible schedule and flexible work shifts, as the business needs evolve. Ability to work some weekends.</li>
<li>Ability to adjust to changing demands in daily priority levels and work flow.</li>
<li>Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.</li>
</ul>

Non-Essential Duties and Responsibilities
<ul>
<li>Performs other duties as assigned, when necessary.</li>
</ul>
Minimum Job Qualifications
<ul>
<li>Associate degree or 2-4 years of experience in a call center environment with high level interactions with customers and clients.</li>
</ul>
Qualifications Desired
<ul>
<li>Customer service experience.</li>
<li>CRM, Help Desk, Incoming Call Center, Customer Facing Experience and basic call center technology.</li>
</ul>

Performance Standards
This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year. 
Physical Demands and Working Conditions
The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.
Physical Demands: As part of performing the duties associated with this position, the employee will be required for a period of time to stand, walk, sit, handle tools or controls, reach with hands or arms, talk and hear. 
Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate.

Internal Contacts
Daily internal contact with Senior Manager, Customer Care, Senior Manager, Remote Management Center, Vice President of Customer Care, other members of the management team, and line management, professional employees and the hourly work force.
External Contacts
External contact with monthly customers, potential new customers, daily parkers, vendors and clients. Additional contacts as deemed necessary.

CUSTOMER CARE ASSOCIATE - A

<h3>Job Description</h3>
Job Description
Jackson wants to pay you to shop... for media. That's right. We are seeking a Media Buyer to join our agency team in Greenville, SC. In this role, you would work with multiple national B2B clients, managing campaigns with a mix of roughly 75% digital media and 25% traditional media and campaign budgets ranging from $100,000 to $1,000,000+. If you can do all that AND deal with the blank stares you'll inevitably get when explaining to your friends and family what you do for work-well, you just might be the person for the job.
The ideal candidate will have 2+ years of media or marketing experience, though a candidate with less experience but a desire to learn and grow within the media department may still be considered. 
The Media Buyer (MB) supports the Media &amp; Analytics Director (MAD) with managing media buys, preparing media plans or media proposals, and administrative tasks required to carry out assigned media functions. The MB supports the MAD with research, planning and placement of media projects, and establishing relationships with all media reps and internal team members. The MB is expected to conduct him/herself in a highly professional manner with clients, co-workers and vendors, providing excellent, courteous customer service and expertise. General Purpose: Support client media needs through analysis, negotiation, placement and management of both digital and traditional media buys.
Essential Functions:
• Professionally manage media plans, budgets, project deadlines and all aspects of assigned media accounts • Manage in-house digital media buys (social, search, and other self-serve digital media platforms) including implementation, optimizations and pacing • Create and maintain media paperwork including insertion orders • Update media schedules in Advantage and client-facing media documents • Update media plans and internal budget/performance tracking spreadsheets • Compile media data, analyze key performance indicators and pull insights in reports for assigned accounts • Assist MAD in media planning functions by providing research obtained through reviewing media kits, calling media outlets, or compiling data into a report • Establish rapport and maintain working relationships with external media partners/suppliers • Negotiate rates and/or make-goods for media with external partners • Help to maintain media contact database and all resource/media files • Maintain awareness and record of rate changes and frequency discounts from media vendors • Contribute to the profitability of the media department and the overall growth of the agency • Adhere to all agency guidelines described in the company manual • Prioritize internal customer service by serving co-workers as if they were our clients • Commit to continuous professional growth by increasing knowledge and enhancing professional skills through reading, courses and seminars
Knowledge/Skills/Abilities Required:
• Bachelor's degree in advertising, marketing, communications, or other related field • Minimum 2 years of media experience, including directly managing search and social campaigns • Excellent interpersonal and communication skills (written and verbal) • Strong attention to detail in all aspects of the job • Ability to multi-task and effectively track many moving parts • Ability to problem solve and think critically- using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Pro-active and open communication skills • Ability to read and comprehend instructions, correspondence, and memos • Ability to effectively present information in one-on-one and small group situations to clients and other Associates of the organization • Strong computer skills, including proficiency in MS Outlook, Word, Excel, and PowerPoint • Organizational and critical thinking skills • Work efficiently under stress • Proactive, resourceful, strong team player • Commitment to Company Values
Preferred:
• Prior Agency experience • Experience with media buying software (Strata, Advantage or SmartPlus) • Experience with self-service DSPs • Experience with Google Tag Manager • Certifications with Google Ads, Meta, and/or other digital media platforms
Travel Requirements
• Minimal, less than 10%
Reporting to this Position:
• n/a
Physical Demands While performing the duties of this position, the Associate is occasionally required to move about the office, use computers, phone, video conferencing and other general office equipment. The Associate must occasionally lift up to 20 pounds.
Work Environment This position is performed on-site at JACKSON in a climate-controlled office environment. The noise level in the work environment is usually moderate.
General sign-off: The Associate is expected to adhere to all company policies.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Media Buyer

<h3>Job Description</h3>
Job DescriptionSalary: $20-$23 DOE 
Customer Service Associate
 
THE COMPANY
 
Wondercide was founded 15 years ago by Stephanie Boone. When her dog Luna became ill from what her vet suspected were conventional flea and tick treatments and monthly pest control services, Stephanie knew there had to be a better way and set out on a mission to invent a plant-powered alternative. Today, Wondercide offers a comprehensive line of plant-powered pest control solutions for pets, yards, homes, and families, with more than 50,000 5-star reviews on Amazon.
 
Wondercide, based in Austin, TX, is a privately held, high-growth, and digitally native consumer packaged goods company that has an omnichannel presence and is expanding into specialty brick-and-mortar and beyond. The company is a vertically integrated organization where sales, marketing, creative content, customer service, innovation, procurement, mixing, production, fulfillment, and more are all done in-house. This allows the team to control their own destiny from a multi-year roadmap down to quality of execution via operational excellence.
 
We are a close-knit, highly collaborative team of doers who operate in an entrepreneurial and KPI-driven environment. Grit, Action, Curiosity, Ownership, and Insight are the five operating values we embody in our day-to-day work.
 
At Wondercide, were driven by a Fierce Love for families. We wake up every day inspired by our mission to protect families of every kind, everywhere from pests with safe, effective pest control solutions. We work with Mother Nature to deliver plant-powered products that promote well-being. We do this so families can live long, happy, and healthy lives together. We believe in doing whatever it takes to protect those we loveand that when you know better, you can do better. Our promise to customers: theyll never have to go it alone. Were in this together and well be there to support each step of the way.
 
THE POSITION
At Wondercide, customer happiness is at the core of everything we do. As a Customer Love Teammate, youll be the voice of our brand, ensuring customers across phone, email, chat, SMS, and social channels receive expert support and care. Whether helping pet parents find the perfect product, assisting retail partners, or improving our internal processes, your role will make a meaningful impact. If you thrive in a fast-paced, mission-driven environment and love making people (and their pets) happy, wed love to meet you!
The Customer Service Associate (we refer to the department as Customer Love) will report to Wondercides Customer Love Manager and play a pivotal role in delivering world-class support for our customers across channels. You will be servicing tickets on a daily basis, collaborating with the extended team, and contributing ideas that have the potential to continue to better the customer experience.
This is a hands-on role in which you will directly contribute to Wondercides customer happiness. You will work in a fast-paced, mission-driven, and entrepreneurial environment.
Key Responsibilities:
<ul>
<li>Be a role model brand steward
<ul>
<li>Immerse yourself in the Wondercide brand, values, mission, and products as well as the categories in which we compete. Deeply understand and be able to articulate these aspects to effectively embody our brand voice as a steward of Wondercide.</li>
</ul>
</li>
</ul>
<ul>
<li>Gain expert-level knowledge of Wondercide products and how to use them successfully.</li>
<li>As a lead brand steward and advocate with customers, demonstrate care for the companys reputation and customer affinity for Wondercide.</li>
</ul>
<ul>
<li>Provide expert customer care
<ul>
<li>Field customer inquiries and organize responses throughout the day across various systems including phone, email, live chat, and Amazon. Bonus points if you have experience with Zendesk and Amazon Seller Central!</li>
<li>Support the Growth, Operations, and Accounting teams with a variety of tasks including shipping special orders, processing returns, and helping with miscellaneous project needs.</li>
<li>Support various customer, brand, and company events and help with tasks including event set up, selling products, speaking with customers, and acting as a brand ambassador.</li>
<li>Support social moderation as needed, including responding to direct messages and comments from customers and prospects.</li>
</ul>
</li>
<li>Reporting &amp; Process Improvement
<ul>
<li>Support daily and weekly reporting on important customer-focused metrics including ratings, interaction totals, revenue impact, and more.</li>
<li>Manage various tasks and projects to help the department become more efficient and impactful including quarterly Standard Operating Procedure updates, dev testing support, and data-related optimizations.</li>
</ul>
</li>
</ul>
Requirements
<ul>
<li>2+ years of recent customer service experience.</li>
<li>Have a passion for delivering outstanding customer experiences is essential</li>
<li>Excellent communication skills in person, on the phone, and in email.</li>
<li>High comfort with technology and learning to use tools that help our company run better and help our customers interact with us.</li>
<li>Possess strong knowledge of correct grammar to use in communications across multiple platforms like email, chat, and phone conversations.</li>
<li>Have an ability to make customers feel heard and cared for, help customers solve problems, and diffuse frustrations.</li>
<li>Willingness and ability to multitask, help out across the entire company, and take on new challenges. We all chip in everywhere we are needed, and this position is no different.</li>
</ul>
 
Preferred additional skills include (helpful but not required):
<ul>
<li>Experience with Wondercide platforms including Zendesk, Shopify, Amazon Seller Central, Yotpo, Google Suite, and Clickup.</li>
<li>Experience in consumer packaged goods, natural products, or pet industry.</li>
<li>Comfortable being live on social media for product demonstrations and answering customer questions.</li>
</ul>
How Well Support You:
<ul>
<li>We mentioned changing the world, right? Need more? Read On!</li>
<li>Low healthcare premiums, 100% of paid employee medical, vision, and dental coverage, paid volunteer time off, and parental leave for full-time employees</li>
<li>401(k) program participation and performance-based bonus program for both full-time and part-time employees</li>
<li>Vacation and paid holidays available, depending on shift schedule and employment type</li>
<li>Company-wide Thankful Thursdays and Thrilling Thursdays</li>
</ul>
 
Logistics:
<ul>
<li>This full-time role is expected to work three days per week at our facility located at 2200 Chisholm Trail Rd, Round Rock TX 78681. Depending on the candidate's readiness over time, the role may have the opportunity to be remote</li>
<li>Regular shift hours are 9:00 am - 6:00 pm, Monday through Friday </li>
</ul>
If youre passionate about helping families protect the ones they love and creating strong connections with a community that values natural solutions, we invite you to apply!
Wondercide is a female-founded organization. Inclusion is a top value. We celebrate, thrive on, and are actively working to increase diversity on our team, especially in management and leadership roles.
Were a proud Equal Opportunity/Affirmative Action Employer.

<h3>Job Description</h3>
Job DescriptionSalary: $90,000 - $110,000 
Who We Are:
DELVE DEEPER is a Performance Media Agency focused on helping clients grow their customer base by integrating the power of Tech &amp; Data in Media. We act as one highly functioning team that is powered by our professional Fire in the Belly, with a passion for creating exceptional value by delighting our clients and creating an engaging work environment for our team members.
 
We deliver digital marketing management, first-party data science and consulting, and adtech/martech systems integration &amp; reselling on a global scale. We connect the dots between data and technology in media by identifying our clients' super fans, deterministically finding more of them, and converting them online in the most effective way.
 
DELVE DEEPER has been recognized as Built In Colorados Best Places to Work for the past four years in a row. Our culture emphasizes professional development in an environment where everyone can have an impact. We are passionate about seeing our team through self-care, family, community and (of course) career growth. As a privately owned company, we dont get caught in red tape, instead we pave a path of growth for those with a passion to succeed professionally.
 
DELVE DEEPER is a fast-paced company with proven success with high-profile global customers such as UNICEF, International Rescue Committee, Virgin Voyages, Gerber Life Insurance, Apple Leisure Group, Orange, and Hebe.
 
Headquartered in Boulder, Colorado, DELVE DEEPER also has offices in Warsaw and Minsk, as well as team members in 10 other countries.
 
ASSOCIATE DIRECTOR OF PAID SEARCH &amp; PAID SOCIAL
 
Perfect opportunity for an entrepreneurial leader to continue to grow a Paid Search &amp; Paid Social team into a robust profit engine for a medium-sized (approximately 150 employees) rapidly growing global digital marketing consultancy. This role requires an expert grasp of Paid Search &amp; Paid Social platforms in executing multi-million dollar campaigns for global clients.
 
In this role, you will oversee the strategic development and execution of innovative Paid Search and Paid Social campaigns across multiple platforms, including Google Ads, SA360, Microsoft Ads, Meta, TikTok, LinkedIn, and more. With support from the Paid Search &amp; Paid Social team, you will be accountable for planning complex campaigns that deliver strong results and tangible value to our clients. This client-facing position owns the development and effective delivery of strategic client presentations, plans, tests, and problem solving.
 
What You Will Do:
<ul>
<li>Trusted Advisor:
<ul>
<li>Act as a Trusted Advisor to clients and internal teams, embodying the company's value of Confidence and Predictability.</li>
<li>Collaborate with leadership peers to enhance returns on investment in data systems, solutions, and media management services.</li>
</ul>
</li>
<li>Operational Leadership:
<ul>
<li>Demonstrate a strong commitment to delivering consistent quality and operational leadership.</li>
<li>Lead efforts to eliminate inefficiencies across Practice Areas and guide teams towards efficient value creation.</li>
<li>Level up opportunities and learnings to the Senior Director of Paid Search and Social.</li>
</ul>
</li>
<li>Process Accountability:
<ul>
<li>Ensure quality in product and service delivery, focusing on Tangibility, Reliability, Responsiveness, Assurance, and Empathy.</li>
<li>Manage client communications and implement rigorous methodologies to upskill junior staff using best practices.</li>
</ul>
</li>
<li>Team Building and Coaching (Paid Search &amp; Paid Social):
<ul>
<li>Elevate client engagement execution and profitability through setting high standards and implementing best-in-class planning.</li>
<li>Set clear team expectations, measure performance, and provide training to enhance team skills and work quality.</li>
<li>Engage cross-functional teams, implementing operational measures for scalable growth.</li>
<li>Lead a team of 2-5 paid search and paid social team members.</li>
<li>Train up junior team members on platforms, execution, and client delivery.</li>
</ul>
</li>
<li>Performance Leadership:
<ul>
<li>Lead the team in deploying innovative tech-first strategies and staying current with industry trends.</li>
<li>Provide a strong perspective on creative, audience strategy, and campaign performance based on research and data.</li>
<li>Continuously elevate team expertise to deliver confidence-inducing campaign performance.</li>
<li>Monitor team progress, stepping in to foster confidence and communicate the business value to executive stakeholders.</li>
<li>Keep updated on AI technologies including automated bidding, ChatGPT, etc. for account efficiency and performance effectiveness. </li>
</ul>
</li>
</ul>
Who You Are:
<ul>
<li>You are stronglydetermined to achieve your career goalsthrough hard work, initiative, and resourcefulness.</li>
<li>You are alife-long learnerseeking ongoing improvement with a growth mindset and going outside of your comfort zone.</li>
<li>You are able tofocus on solving the most important problemto achieve the greatest impact. You are willing to take the armor off, put aside any pretenses, andcheck your ego at the door - to build trustwith others on the team.</li>
<li>You take pride in achieving objectives anddelivering results; individually and collectivelyas a team.</li>
<li>Youwant to understand yourselfand have conscious knowledge of your character, feelings, motives, and desires.</li>
<li>Youcrave feedback and external inputso you can use it to improve performance.</li>
<li>You want to have an unfair advantage andcollaborate with your team in-officeat least 3 days a week.</li>
</ul>
 
What You Bring:
<ul>
<li>Paid Search &amp; Paid Social Campaign Execution &amp; People Management:
<ul>
<li>Minimum 6 years hands-on experience with SEM &amp; Social platforms.</li>
<li>6+ years managing paid digital media, including 3+ years on Google Ads and Meta.</li>
<li>3+ years leading client experience in an agency setting.</li>
<li>2+ years leading a team of 3+ specialists.</li>
<li>Mastery of performance measurement frameworks and expertise in strategic planning.</li>
<li>Expert in executive-level presentations and coaching people managers for maximum team performance.</li>
<li>Proven success in capacity planning/forecasting and implementing people management frameworks.</li>
<li>Experience leading a distributed global team is a plus.</li>
</ul>
</li>
<li>Technology &amp; Industry Expertise:
<ul>
<li>Expertise in platforms such as Google Ads, Microsoft Ads, SA360, Meta, TikTok, Pinterest, Snapchat, and analytics tools.</li>
<li>Passionate about Search and Social, evidenced by thought leadership and industry event participation.</li>
<li>Strong POV on Paid Search &amp; Paid Social's role in the conversion funnel and its relationship with other marketing channels.</li>
<li>Experience collaborating on landing page optimization strategies tied to Paid Search &amp; Paid Social campaigns.</li>
<li>Strong POV on creative strategies and demonstrated expertise in research methodologies.</li>
<li>Track record of proactive business unit platform expansion in previous roles.</li>
</ul>
</li>
</ul>
 
What DELVE DEEPER Offers:
<ul>
<li>A competitive salary and quarterly bonus opportunities</li>
<li>A promote from within culture and the chance to define your career growth</li>
<li>Company fully paid health, dental, and vision insurance for employees and their families</li>
<li>Company paid life and ADD insurance</li>
<li>Safe harbor 401k with 4% company match</li>
<li>FSA and HSA options</li>
<li>2 work from home days per week &amp; flexible working hours based on team requirements and management discretion</li>
<li>15 days of PTO + 9 yearly paid holidays</li>
<li>8 sick days</li>
<li>3 months paid parental leave</li>
<li>$1,250 Wellness Benefit</li>
<li>Brand new office in Louisville, CO (just outside Boulder), built and designed exclusively for DELVE DEEPER</li>
</ul>
 
Salary range for this position is$90k - $110kplus a bonus potential and is based on prior experience and qualifications.
 
DELVE DEEPER is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve strives to create a culture of unity and respect and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.
 
DELVE DEEPER gladly accepts applications from candidates that have already secured H1B Visa status and are looking for a new employer to sponsor them. DELVE DEEPER can assist in the proper legal process for change of employer of record in the H1B Visa program.

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