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<h3>Job Description</h3>
Job Description
The Opportunity
The Client Services Manager leads client-focused programs, ensuring exceptional service delivery and strengthening relationships across our client community. This role oversees client communication workflows and serves as the primary liaison between clients, internal teams, and senior leadership. You'll partner closely with Quality Assurance, Group Leaders, and Operations to resolve client issues promptly, enhance service quality, and drive continuous improvement across the customer experience lifecycle.
 
The Role
Client Service Leadership
<ul>
<li>Develop and maintain client service protocols, communication standards, and customer engagement procedures</li>
<li>Build and sustain strong professional relationships with clients to promote satisfaction, trust, and long-term partnership</li>
<li>Serve as the primary liaison between clients, management, QA, and internal&nbsp;personnel to ensure seamless communication and timely issue resolution</li>
</ul>
Team Leadership &amp; Internal Coordination
<ul>
<li>Act as a communication and coordination liaison for the QA Director, particularly for client-impacting quality matters</li>
<li>Collaborate with cross-functional teams to ensure timely, accurate responses to client questions, needs, and priorities</li>
</ul>
Client Data, Processes &amp; Systems
<ul>
<li>Oversee processes and systems related to documenting new client information, onboarding customers, and supporting ongoing service needs</li>
<li>Manage administrative and operational workflows that support revenue growth, productivity, and customer satisfaction</li>
<li>Evaluate client data from existing tools and recommend improved systems that enhance customer visibility, service metrics, and data-driven decision-making</li>
</ul>
Customer Issue Management
<ul>
<li>Provide prompt and appropriate assistance to resolve client concerns and escalate issues when necessary</li>
<li>Monitor client activity, feedback, and trends, reporting risks and opportunities to management</li>
<li>Conduct root-cause assessments of recurring customer service issues and recommend preventive strategies</li>
</ul>
Continuous Improvement &amp; Workflow Redesign
<ul>
<li>Present insights, plans, and recommendations to management based on client data analysis, trends, and service outcomes</li>
<li>Participate in cross-functional teams to redesign workflows for improved communication, efficiency, and resource utilization</li>
<li>Support operational changes that elevate the overall client experience and strengthen the service delivery model</li>
</ul>
 
Required Qualifications
<ul>
<li>3–5 years of experience&nbsp;in client services, account management, or customer success—preferably within a laboratory, technical services, healthcare, or regulated environment</li>
<li>Strong relationship management skills with the ability to communicate effectively across internal and external stakeholders</li>
<li>Excellent problem-solving abilities with a customer-first mindset</li>
<li>Strong presentation, reporting, and project coordination skills</li>
<li>Ability to thrive in a fast-paced environment and manage competing priorities with professionalism and accuracy</li>
</ul>
Preferred Qualifications
<ul>
<li>Bachelor's degree in Life Sciences, Business, Communications, or related field</li>
<li>Experience working with quality systems, client data platforms, CRM tools, or communication workflow systems</li>
<li>Background in pharmaceutical, compounding pharmacy, or medical device industries</li>
</ul>
Company DescriptionReal People. Real Connections. Real Results. That's the Messina Talent Advantage. For more than 40 years, Messina's Talent practice has continuously evolved to meet the needs of our clients. We not only help our clients fill roles and build their teams, but we also help them better understand their workforce and develop strategic talent initiatives that drive value for their organizations. Messina Talent Advisors, a Messina Group Company, has the network, proven processes, and all the latest technologies to connect the right candidates with the right jobs - faster. 
<h3>Company Description</h3>
Real People. Real Connections. Real Results.\r\n\r\nThat's the Messina Talent Advantage.\r\n\r\nFor more than 40 years, Messina's Talent practice has continuously evolved to meet the needs of our clients. We not only help our clients fill roles and build their teams, but we also help them better understand their workforce and develop strategic talent initiatives that drive value for their organizations.\r\n\r\nMessina Talent Advisors, a Messina Group Company, has the network, proven processes, and all the latest technologies to connect the right candidates with the right jobs - faster.

Client Services Manager

<h3>Job Description</h3>
365 Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level.
 
Qualifications For Client Services Manager (csm)
High integrity
Positive attitude
Excellent communication skills
Solution-oriented
Eager / Competitive
Ability to thrive and collaborate in a fast-paced environment
Bachelor's Degree, preferred
 
Primary Duties And Responsibilities
Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office’s immediate and projected needs
Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
Responsible for on-call duties during non-business hours and weekends as needed.
Matches and evaluates candidate skills to client and consumer needs through screening and interviewing
Completes necessary reference checks on candidate’s background and work experience
Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts
Negotiates salary, terms and conditions of employment with candidates
Schedules direct care workers and field staff for initial placement and ongoing assignments
Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate
Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities
Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance
Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record
Incorporates direct care worker and field staff retention strategy into daily routine
Responsible for learning all functionalities and operations of the branch office
Adheres to and promotes company policies and procedures
Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines
Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws
Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines
Responsible for oversight of revenue cycle management
Demonstrates a commitment to advancing 365 Health Services, LLC
Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability
Performs other duties as necessary
 
Benefits
Health Insurance Packages
Paid Time Off
401K
 
Schedule
Monday to Friday
Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours)
 
Additional Compensation
Weekly Commission
Weekly On-Call Pay
Bonuses
 
Education
Work Location: In-person

<h3>Job Description</h3>
Job DescriptionDescription:
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
 
Summary: The Client Services Manager is a key middle-management position responsible for leading and supporting customer service, deposit operations and exceptions payment back-office while ensuring regulatory compliance, security integrity, and operational excellence across deposit-related functions. This role directly oversees the administration of deposit systems and products, including Weiland, Teller, BPM and monthly regulatory and operational reporting. The Client Services Manager serves as a critical connector between frontline teams, operations support, compliance, and production.
 
Requirements:
Essential Duties &amp; Responsibilities
<ul>
<li>Perform assigned duties in accordance with the Bank’s Mission, Vision and Core Values; and provide the Bank’s customers with timely, responsive and exceptional service in accordance with the Bank’s customer service standards.</li>
</ul>
Leadership &amp; Team Management
<ul>
<li>Support regional customer service manager (RCSM), deposit operations analyst and exception item payment teams to ensure timely and accurate service delivery.</li>
<li>Promote a strong culture of accountability, operational discipline, and exceptional service.</li>
<li>Conduct regular coaching/training sessions, team huddles, and performance evaluations.</li>
<li>Drive change to gain efficiencies using technology.</li>
</ul>
Deposit Operations Oversight
<ul>
<li>Oversee, and working closely with the regional customer service manager, to ensure accurate execution of all deposit account activities, including new account processing, funds availability, check holds, wire transfer processing, and maintenance.</li>
<li>Act as the escalation point for complex deposit issues, customer complaints, and exception items.</li>
<li>Ensure smooth coordination with production, branch teams, and online banking support.</li>
<li>Coordinate updates to product disclosures and customer-facing communications as needed.</li>
<li>Assist in the maintenance of a Disaster Recovery planning for Deposit Admin supports restoration of essential deposit operations processes.</li>
</ul>
System &amp; Security Oversight
<ul>
<li>Administer and monitor Integrated Teller, BPM, and Weiland (cash management and reconciliation software) for accuracy, access controls, and integration with bank systems.</li>
<li>Working with RCSM, create campaigns for CS teams to increase in debit card interchange and consumer online banking usage.</li>
<li>Oversee deposit account security administration, including user entitlement reviews, audit trails, and role-based access control across all systems such as core banking, BPM, Director, and Weiland.</li>
<li>Partner with CBO, IT Security and Risk to ensure system controls align with data protection and regulatory standards.</li>
</ul>
Deposit Compliance &amp; Risk Management
<ul>
<li>Maintain compliance with federal and state regulations impacting deposit operations:</li>
<li>Reg E, Reg CC, Reg D, TISA, Inactive/Dormant/Escheatment, BSA/AML, UDAAP</li>
<li>Conduct routine reviews of deposit processes to detect risk gaps or compliance concerns.</li>
<li>Participate in audits and regulatory exams, implementing necessary changes and controls in response to findings.</li>
</ul>
Monthly Reporting &amp; Analytics
<ul>
<li>Compile and distribute monthly reports on deposit product activity, operational performance, exception volumes, account changes, and compliance metrics.</li>
<li>Ensure timely and accurate submission of reports.</li>
<li>Identify trends, anomalies, or issues through report analysis and propose action plans to resolve or enhance performance.</li>
</ul>
Process Improvement &amp; Project Support
<ul>
<li>Document and update standard operating procedures (SOPs) related to all aspects of deposit admin operations and system security.</li>
<li>Participate in projects involving system upgrades, product rollouts, and process optimization related to deposit services.</li>
<li>Lead or assist in cross-functional task forces focused on enhancing operational efficiency and customer experience.</li>
<li>Perform other duties as assigned. </li>
</ul>
Required Qualifications
<ul>
<li>Bachelor’s degree in business administration or finance, or fifteen years equivalent experience</li>
<li>Minimum 15 years of progressive banking operations experience, including at least 5 years managing multiple operations of customer service teams and managing and negotiating pricing.</li>
<li>Deep knowledge of deposit regulations, bank security, policies and procedures</li>
<li>Strong analytical, leadership, and system administration skills.</li>
<li>Proficient computer skills with collaboration and productivity tools including Windows-based operating systems and office suites (Microsoft Word, Outlook, Excel, PowerPoint); spreadsheet applications to organize data used for advanced data analysis; internet; email; and bank software.</li>
<li>Proficient in procedure development, understanding in relevant regulatory matters, and risk management practices.</li>
<li>Effective oral and written communication skills</li>
</ul>
Preferred Qualifications
<ul>
<li>Ability to organize and prioritize tasks at an individual level under a variety of conditions and constraints with minimal guidance</li>
<li>Time management, problem solving, and project management skills</li>
<li>Knowledge of FiServ Premier, FiServ Weiland, Business Process Manager (BPM) and Teller.</li>
<li>Able to bring new thoughts and ideas to teams in order to drive efficiency and solutions.</li>
</ul>
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to walk; reach with hands and arms and stoop, kneel, crouch, or crawl.

<h3>Job Description</h3>
Job DescriptionThe Client Service Manager sources, screens, hires and retains qualified healthcare professionals to&nbsp; meet the office’s business needs. The Client Service Manager develops relationships with clients,&nbsp; consumers and referral sources to determine existing needs, successful placements, and additional&nbsp; business opportunities. The Client Service Manager is responsible for building a network of qualified&nbsp; candidates, evaluating skills in relation to the position requirement, negotiating compensation,&nbsp; overseeing completion of on-boarding requirements, and managing active direct care workers. The Client&nbsp; Service Manager is expected to be knowledgeable of industry trends globally and within their market&nbsp; segment to identify top accounts, forecast opportunities, and consult with candidates. They are also&nbsp; expected to share best practices, and maintain and develop relationships within the industry to foster&nbsp; stronger business relations.&nbsp; B. PRIMARY RESPONSIBILITIES: 1. Develops and executes recruitment strategies to attract, screen and hire quality healthcare&nbsp; professionals who meet the office’s immediate and projected needs. 2. Utilizes various recruitment tools and methods to source and attract a pool of qualified and&nbsp; diverse candidates. 3. Responsible for on-call duties during non-business hours and weekends as needed.&nbsp; 4. Matches and evaluates candidate skills to client and consumer needs through screening and&nbsp; interviewing. 5. Completes necessary reference checks on candidate’s background and work experience. 6. Ensures candidates meet required hiring standards for 365 Health Services and applicable&nbsp; contracts. 7. Negotiates salary and terms and conditions of employment with candidates. 8. Schedules direct care workers and field staff for initial placement and ongoing assignments. 9. Manages direct care workers and field staff while on assignment: assessing and investigating direct care worker as well as field staff concerns and issues, and provides performance coaching,&nbsp; counseling and disciplinary action when appropriate. 10. Maintains regular contact and develops relationships with active clients, consumers and referral&nbsp; sources to identify current staffing needs and requirements, projected openings, and potential&nbsp; new business opportunities. 11. Ensures client, consumer and referral source expectations are understood and met while&nbsp; addressing and resolving concerns relative to customer service, caregiver or field staff&nbsp; performance. 12. Documents candidate, direct care worker, field staff and client correspondence and activities&nbsp; within the system of record. 13. Incorporates direct care worker and field staff retention strategy into daily routine. 14. Responsible for learning all functionalities and operations of the branch office. 15. Adheres to and promotes company policies and procedures. 16. Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals,&nbsp; and business development leads. 17. Ensures confidentiality of all consumer records and personnel files in accordance with agency&nbsp; and HIPAA guidelines. Client Services Manager 18. Ensures all services, functions, and employee practices are in accordance with Affirmative Action&nbsp; policies and laws. 19. Responsible for ongoing compliance with all current federal, state and local regulations, company&nbsp; policies and procedures, and reimbursement guidelines. 20. Responsible for oversight of revenue cycle management. 21. Demonstrates a commitment to advancing 365 Health Services. 22. Must possess personal characteristics of professionalism and commitment to high standards with&nbsp; a strong work ethic, confidence, creativity, innovation, integrity and stability.
Powered by JazzHR
30S7ayIP0W

<h3>Job Description</h3>
Job Description
Location: Glen Allen, VA
Join a Company That Makes a Difference
At SUI, we specialize in protecting organizations that lend, support, and invest in their communities. Since 1978, we've provided insurance, escrow, compliance, and risk management solutions to community banks, auto finance companies, and regional lenders.
We understand our clients’ unique challenges—and we help them overcome them with tailored, efficient, and compliant solutions. If you're passionate about client success and want to work with a company that empowers local businesses and communities, we’d love to meet you.
About the Role
As a Client Services Manager, you'll provide high-level support to SUI clients by establishing rapport and building product confidence with customers. The Client Services Manager is responsible for understanding the client’s business and operating strategy and translating information into specific client service requests (CSRs) with executable steps focused on achieving improvement in client and borrower experience, scalability, process standardization and operational efficiency in accordance with industry standards, regulatory agencies and client and company objectives and policies.
What You’ll Do
<ul>
<li>
Using knowledge of the client’s business needs, identify and implement effective solutions and respond to inquiries in a timely and accurate manner.
</li>
<li>
Create and maintain a client specific Client Procedure Manual.
</li>
<li>
Work with technology groups to implement and test programming changes and requests.
</li>
<li>
Identify trends based on client questions/feedback and provide solutions to known issues.
</li>
<li>
Monitor performance and client perception of service to ensure issues are identified and resolved quickly and effectively.
</li>
<li>
Meet with clients, either in person or via telephone, on a regular basis and document all information in call reports to be provided to management.
</li>
<li>
Complete a site visit minutes document to correspond to each client visit.
</li>
<li>
Maintain an up-to-date account task list highlighting all open and closed deliverables.
</li>
<li>
Provide training to clients as needed.
</li>
<li>
Keep abreast of all new services offered in order to keep the clients up to date.
</li>
<li>
Maintain appropriate, professional working relationships with clients and other employees.
</li>
<li>
Understand the P&amp;L process to ensure goals are met.
</li>
<li>
Review and distribute client scorecards as needed.
</li>
<li>
Identify and coordinate system/program/process enhancements to best serve the client’s needs.
</li>
<li>
May provide support during audits for lender compliance groups as needed.
</li>
<li>
Understand and adhere to federal and state guidelines and regulations.
</li>
<li>
Maintain a good working knowledge of the insurance industry through continuing education, self -study and seminar attendance.
</li>
<li>
Obtain Property and Casualty license.
</li>
<li>
Other duties and projects assigned..
</li>
</ul>
What You Bring
<ul>
<li>
Associate degree in business or a related field
</li>
<li>
3+ years of experience in client services or banking operations
</li>
<li>
Strong communication and relationship-building skills
</li>
<li>
Ability to manage multiple tasks and priorities
</li>
<li>
Experience training or mentoring team members is a plus
</li>
<li>
A proactive, solutions-focused mindset
</li>
</ul>
Why You’ll Love Working Here
<ul>
<li>
Competitive Base Salary
</li>
<li>
Discretionary Time Off
</li>
<li>
Casual Dress Code
</li>
<li>
Career Development Opportunities
</li>
<li>
Tuition Assistance
</li>
<li>
401(k) with Company Match
</li>
</ul>
 #hc204813

<h3>Job Description</h3>
Job Description
Location: Dallas Area, but will be remote
Join a Company That Makes a Difference
At SUI, we specialize in protecting organizations that lend, support, and invest in their communities. Since 1978, we've provided insurance, escrow, compliance, and risk management solutions to community banks, auto finance companies, and regional lenders.
We understand our clients’ unique challenges—and we help them overcome them with tailored, efficient, and compliant solutions. If you're passionate about client success and want to work with a company that empowers local businesses and communities, we’d love to meet you.
About the Role
As a Client Services Manager, you'll provide high-level support to SUI clients by establishing rapport and building product confidence with customers. The Client Services Manager is responsible for understanding the client’s business and operating strategy and translating information into specific client service requests (CSRs) with executable steps focused on achieving improvement in client and borrower experience, scalability, process standardization and operational efficiency in accordance with industry standards, regulatory agencies and client and company objectives and policies.
What You’ll Do
<ul>
<li>
Using knowledge of the client’s business needs, identify and implement effective solutions and respond to inquiries in a timely and accurate manner.
</li>
<li>
Create and maintain a client specific Client Procedure Manual.
</li>
<li>
Work with technology groups to implement and test programming changes and requests.
</li>
<li>
Identify trends based on client questions/feedback and provide solutions to known issues.
</li>
<li>
Monitor performance and client perception of service to ensure issues are identified and resolved quickly and effectively.
</li>
<li>
Meet with clients, either in person or via telephone, on a regular basis and document all information in call reports to be provided to management.
</li>
<li>
Complete a site visit minutes document to correspond to each client visit.
</li>
<li>
Maintain an up-to-date account task list highlighting all open and closed deliverables.
</li>
<li>
Provide training to clients as needed.
</li>
<li>
Keep abreast of all new services offered in order to keep the clients up to date.
</li>
<li>
Maintain appropriate, professional working relationships with clients and other employees.
</li>
<li>
Understand the P&amp;L process to ensure goals are met.
</li>
<li>
Review and distribute client scorecards as needed.
</li>
<li>
Identify and coordinate system/program/process enhancements to best serve the client’s needs.
</li>
<li>
May provide support during audits for lender compliance groups as needed.
</li>
<li>
Understand and adhere to federal and state guidelines and regulations.
</li>
<li>
Maintain a good working knowledge of the insurance industry through continuing education, self -study and seminar attendance.
</li>
<li>
Obtain Property and Casualty license.
</li>
<li>
Other duties and projects assigned..
</li>
</ul>
What You Bring
<ul>
<li>
Associate degree in business or a related field
</li>
<li>
3+ years of experience in client services or banking operations
</li>
<li>
Strong communication and relationship-building skills
</li>
<li>
Ability to manage multiple tasks and priorities
</li>
<li>
Experience training or mentoring team members is a plus
</li>
<li>
A proactive, solutions-focused mindset
</li>
</ul>
Why You’ll Love Working Here
<ul>
<li>
Competitive Base Salary
</li>
<li>
Discretionary Time Off
</li>
<li>
Casual Dress Code
</li>
<li>
Career Development Opportunities
</li>
<li>
Tuition Assistance
</li>
<li>
401(k) with Company Match
</li>
</ul>
 #hc204816

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Asheville, NC Assistive Home Care Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is required</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Award-winning workplace: proud to be recognized as a Best Place To Work by Newsweek, Forbes, and Glassdoor.</li>
<li>Weekly pay</li>
<li>Work life balance: Monday-Friday 8:30-5 PM schedule</li>
<li>Weekly bonus potential</li>
<li>AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.</li>
<li>Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.</li>
<li>Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.</li>
<li>Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more</li>
<li>Check out our blog: <a href="https://www.bayada.com/search?q=Newsweek" target="_blank">https://www.bayada.com/search?q=Newsweek</a></li>
<li>Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program. To learn more about BAYADA Home Health Care benefits, </li>
</ul>
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Overview:
 Title: Partner Service Specialization Manager
 Location: Remote
 Duration: 6-8+ Months
 Payrate : $75-80 ON W2 Per hour
 
Job Description:
Looking for a Service Specialization Manager, Partner Services, who is customer-obsessed with an eye for detail as we enable partners to offer their own services around Pure’s technology. This individual will need to be self-motivated, highly organized, and able to maintain utmost professionalism as they effectively bridge between internal and external organizations to track and report partner compliance to Service Specialization program requirements. The right candidate is capable of constant multitasking and cross-functional collaboration to manage global partner program participation, tracking and reporting at the individual and partner entity level.
 
Requirement:
Applicants must demonstrate skills and experience in project/program management, client facing compliance management, experience with various applications and platforms (SFDC, SNOW, Tableau) and business process management
Oversight, management and continuous improvement of the Partner Service Specialization program.
Liaise with other internal teams, such as GPO, CX and PEAK, to manage day-to-day program operations.
Assist with onboarding and development of new Service Partners
Communicate, manage and assist in operationalizing policies for partner services, such as certification requirements and partner performance standards.
Maintain constant professionalism as primary resource to account teams and partner organizations regarding program requirements, processes and requirements Q&amp;A
Be the source of truth on partner compliance to program requirements
Support process improvement, automation/systems development with related organizations, including IT, channel operations, Global Delivery Operations, PEAK
Assist with program planning, promotion, education, and publicity
 
WHAT YOU'LL BRING TO THIS ROLE
4+ years of experience in channel programs or operations, preferably related to IT infrastructure, technical and professional services.
Proven track record of successful development, implementation and management of partner enablement programs and compliance reporting
Excellent leadership and cross-functional collaboration skills, working with diverse teams to drive results
Exceptional communication and interpersonal skills; ability to interact professionally and effectively with partners, customers, and internal teams at all levels
Ability to manage multiple projects simultaneously, adapt to changing priorities, and thrive in a fast-paced environment

<h3>Job Description</h3>
Job Description
FMR is a trusted resource to some of the world’s most admired brands. We've provided solutions for some of the largest digital and database integration projects in the automotive industry, one of the most complicated landscapes to manage successfully. We’re effective and we’re fast. When speed-to-market, cost and system performance are essential, FMR’s solutions meet the challenge. We pride ourselves on careful listening, continuous improvement during development, and turning good ideas into competitive advantages. Our agile development approach allows for rapid responses to complex, evolving requirements. Uniquely positioned from other firms by our ability to develop proprietary Information Technology solutions, we help transform the connection between our clients and their customers.
FMR is looking for an Account Services Manager&nbsp;to add value to our current and incoming programs.&nbsp;
Responsibilities
<ul>
<li>Serve as the lead point of contact for all customer account management matters.</li>
<li>Build and maintain strong, long-lasting client relationships.</li>
<li>Negotiate contracts and close agreements to maximize profits.</li>
<li>Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.</li>
<li>Ensure the timely and successful delivery of our solutions according to customer needs and objectives.</li>
<li>Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.</li>
<li>Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.</li>
<li>Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)</li>
<li>Prepare reports on account status.</li>
<li>Collaborate with sales team to identify and grow opportunities within territory.</li>
<li>Assist with challenging client requests or issue escalations as needed.</li>
</ul>
Requirements and skills
<ul>
<li>Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role</li>
<li>Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.</li>
<li>Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)</li>
<li>Experience delivering client-focused solutions to customer needs.</li>
<li>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail</li>
<li>Excellent listening, negotiation, and presentation abilities</li>
<li>Strong verbal and written communication skills</li>
<li>BA/BS degree in Business Administration, Sales, or relevant field</li>
<li>Account management and/or sales experience in the automotive industry&nbsp;</li>
</ul>

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for Client Services Manager in our Habilitation Office, based in Lancaster, PA, providing services to clients with Intellectual and/or Developmental Disabilities (IDD) and Autism.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you.  BAYADA believes that our clients deserve home and community services delivered with compassion, excellence, and reliability. Apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is actively growing and instrumental in providing the highest quality care and support to our clients within their own homes and/or the community. 
  
The Client Services Manager will: 
<ul>
<li>
Provide a superior stakeholder experience
</li>
<li>
Collaborate with stakeholders to maintain established client base and foster strategic and perpetual growth through outreach and professional networking
</li>
<li>
Establish and maintain lasting relationships with clients, referral sources, payors and community organizations, fostering active and open communication with professionalism, clarity, and sincerity, including solicitation of feedback and promotion of healthy conflict resolution as needed
</li>
<li>
Collaborate with team members responsible for recruitment and onboarding of field staff responsible for direct support of clients with proactivity to meet evolving needs of established and prospective clients
</li>
<li>
Foster positive relationships with team members and address any matters of concern with sensitivity, professionalism, and timeliness
</li>
<li>
Collaborate with colleagues in managing field staff team supervision and development opportunities in support of the organization's mission and goals
</li>
<li>
Contribute to sustainability of services through effective and efficient coordination of services and administrative responsibilities, with monitoring of metrics to ensure integrity of service delivery within fiscal management parameters and framework
</li>
<li>
Maintain field staff files in compliance with all applicable regulatory and organizational requirements and guidelines
</li>
<li>
Manage multiple tasks and priorities on a daily basis with focus on capacity-building and leadership development to promote and sustain program growth
</li>
</ul>
Qualifications for a Client Services Manager: 
<ul>
<li>
Bachelor's degree is required 
</li>
</ul>
<ul>
<li>
Prior health care office and/or direct support experience preferred 
</li>
<li>
Prior supervisory experience preferred 
</li>
<li>
Demonstrated record of successfully managing increased responsibility (goal achievement) 
</li>
<li>
Ambition to grow and advance professionally
</li>
<li>
Proficiency with Microsoft Office and generally required professional computer skills a must
</li>
<li>
Excellent communication and interpersonal skills 
</li>
</ul>
Why you'll love Bayada?
<ul>
<li>BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li><a href="https://www.newsweek.com/rankings/americas-greatest-workplaces-diversity-2024/bayada" target="_blank">https://www.newsweek.com/rankings/americas-greatest-workplaces-diversit…</a>
<ul>
<li>Newsweek'sBest Place to Work for Diversity</li>
<li>Newsweek Best Place to Work for Women</li>
<li>Newsweek Best Place to Work (overall)</li>
<li>Newsweek Best Place to Work for Women and Families</li>
</ul>
</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
<li>Paid Weekly</li>
<li>Mon-Fri work hours</li>
<li>AMAZING culture</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about Bayada benefits, <a href="http://www.bayada.com/benefits" target="_blank">www.bayada.com/benefits</a></li>
</ul>
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

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