Customer Service Representative

Title: Customer Service Representative

Location: Remote to Port Washington, NY

Compensation: English Speaking - $17.50/hr | French Speaking - $20.00/hr | Weekly Pay + Optional Benefits

Schedule: Work hours: M-F 11:00am – 7:15pm & Training is (9am – 5pm) for 2 weeks (35 hours a week)

Contract Length: 3 months| Extension + Conversion Opportunities Available

Start date: ASAP

**Must Complete an internet speed test: www.speedtest.net

GENERAL FUNCTION

The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of our client's products and service s and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customer s satisfied and retain business.

MAJOR DUTIES AND RESPONSIBILITIES

• Answers incoming calls and processes orders.

• Resolves customer complaints, troubleshoots issues to determine best path for resolution.

• Correctly documents customer interactions and tracks call types.

• Maintains support service levels and upholds client's Customer Service standards.

• Owns follow up with customer s to resolve inquiries regarding order status, shipping status and stock availability.

• Takes inbound phone calls for up-to 90% of assigned shift.

• Performs all other duties as assigned.

BASIC QUALIFICATIONS

• High school diploma

• 1+ year(s) of experience working in customer service , hospitality or call center environment

• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice

• Strong verbal and written communication skills

• Demonstrated listening and comprehension skills

• A clear team player with strong interpersonal skills

• Ability to maintain composure when dealing with difficult customer situations

• Excellent time management skills – must be able to prioritize tasks efficiently

• Strong PC skills including MS Office; Word and Excel

• Ability to navigate information systems and internet

PREFERRED QUALIFICATIONS

• Higher education degree

• Previous experience using SAP

• Previous experience in the optical industry, full knowledge of ***'s optical products and a strong command of the industry language

• Bilingual French

COMPUTER PICK UP DETAILS:

If selected, candidates will have two pick-up trips for equipment at Port Wa shington office. The first trip is done before the training starts where they receive temporary equipment. After a week of training, they will swap out the temporary equipment for permanent equipment.

During the pick-up of their permanent, they will stay for part of the day and receive a tour of the building, meet the leadership team in person, and spend some time training in a lectured environment. They will then leave in the early afternoon to go home and set up their equipment for the following day of training.