<h3>Job Description</h3>
Job Description
Overview
Under the supervision of the Manager of Stewarding, the incumbent in this position is responsible for smooth and efficient cleaning operations in our back-of-house kitchens and top-quality guest service.
#IndeedCincy
 
Responsibilities
<ul>
<li>Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</li>
<li>Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met. </li>
<li>Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.</li>
<li>Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.</li>
<li>Recommends adjustments to departmental procedures to more effectively service the guest.</li>
<li>Resolves problem situations to ensure total guest satisfaction.</li>
<li>Prepares daily reports and promotes effective communication both internally and with other departments.</li>
<li>Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.</li>
<li>Resolve guest problems/requests to ensure total customer satisfaction. </li>
<li>Attend and participate in meetings, completing follow-up as assigned. </li>
<li>Perform work regularly and predictably.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
Qualifications
This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 2 to 3 years of housekeeping, custodial, or janitorial supervisory experience. An Associate’s Degree preferred.

ASSISTANT MANAGER - STEWARD

<h3>Job Description</h3>
Job Description
Overview

About Seminole Hard Rock Hotel &amp; Casino Hollywood
Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
 
Responsibilities
Supervises work activities of Public Space cleaning personnel and cooperates with management team to ensure clean, sanitary, and attractive casino public areas. Assigns duties, inspects work, and investigates complaints regarding service and takes corrective action. Trains employees, monitors supply and equipment use. Duties include, but are not limited to:
Essential Job Functions:
<ul>
<li>Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.</li>
<li>Promotes positive guest relations at all times.</li>
<li> Supervises the work activities of cleaning personnel in terms of production, quality control, and service to guests.</li>
<li> Conducts daily employee line-ups to inform team members of work duties.</li>
<li> Monitors team members for attendance, proper uniforms, hygiene, etc.</li>
<li> Issues supplies and equipment. Takes inventory of stock to ensure adequate supplies.</li>
<li>Investigates complaints regarding cleaning quality or service to guests, and takes corrective action.</li>
<li> Inspects public areas to determine need for repairs to fixtures, furnishings, and equipment, and reports same to Facilities department.</li>
<li> Conducts training of new employees, including in-service training on department policies, work procedures, job safety, and technical information. Demonstrates proper use and maintenance of cleaning equipment.</li>
<li> Attends periodic staff meetings to discuss company policies and guest complaints, and makes recommendations to improve service and ensure efficient operation.</li>
<li> Performs cleaning duties as needed to maintain cleanliness of public areas.</li>
</ul>
 
Qualifications
High school diploma, along with a minimum three (3) years experience in housekeeping, custodial, or janitorial operations and a minimum of two (2) years progressive supervisory experience.
Work Environment:
<ul>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>
Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
#ProfHotJobs
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

PUBLIC SPACE - MANAGER - FT

<h3>Job Description</h3>
Job Description
Restaurant Manager Job Description
Overview: American Coney Island, located inside the D casino on Fremont Street, is looking for an experienced Restaurant Manager to oversee the daily operations of our fast casual restaurant. As a key member of our team, you will ensure the delivery of high-quality food and exceptional customer service, while maintaining revenue, profitability, and quality goals.
Responsibilities:
<ul>
<li>Recruit, Hire, and Train Front of House Employees: Lead the recruitment and scheduling process, conduct interviews, and onboard new hires. Provide ongoing training and development to ensure staff delivers excellent service.</li>
<li>Monitor Inventory Levels: Maintain optimal inventory levels through regular assessments and coordinate with suppliers for timely deliveries.</li>
<li>Evaluate Business Performance: Collaborate with the leadership team to analyze business performance, identify areas for improvement, and implement strategies for growth.</li>
<li>Create and Communicate Work Shifts: Develop and communicate employee schedules, ensuring adequate staffing levels to meet operational needs.</li>
<li>Ensure Compliance with Health and Safety Regulations: Store and handle food products in accordance with health and safety standards. Maintain cleanliness and sanitation throughout the restaurant.</li>
<li>Guest Interaction: Foster positive guest experiences by interacting with customers, addressing concerns promptly, and ensuring satisfaction.</li>
</ul>
Requirements:
<ul>
<li>Proven work experience as a Restaurant Manager, General Manager, or Hospitality Manager in a fast-paced environment.</li>
<li>Strong leadership and people management skills, with a track record of motivating teams and achieving operational goals.</li>
<li>Proficiency in Microsoft Excel, Word and other relevant software applications.</li>
<li>Preferred, but not mandatory - Bachelor’s degree in Business Administration, Hospitality Management, or related field; culinary schooling or certification.</li>
<li>Kitchen experience and in-depth knowledge of kitchen health and safety regulations.</li>
<li>Must have Manager ServSafe Certification or equivalent.</li>
<li>Excellent organizational, communication (verbal and written), and interpersonal skills.</li>
<li>Ability to thrive in a stressful and fast-paced environment, with strong problem-solving and conflict management abilities.</li>
<li>Financial acumen and experience managing budgets and financial reports.</li>
<li>Ability to lift up to 50 pounds and availability to work nights, weekends, and holidays.</li>
<li>Must be over 21 years of age.</li>
</ul>
Benefits:
<ol>
<li>Competitive salary with benefits package.</li>
<li>Great working environment in a vibrant location.</li>
<li>Opportunity to build and lead your own team in a dynamic setting.</li>
</ol>
Join American Coney Island and contribute to our tradition of exceptional service and quality. If you have the skills and experience we’re looking for, apply now to become our Restaurant Manager and help us achieve continued success!

Restaurant Manager

<h3>Job Description</h3>
Job Description
Salaried Position 
Under the direction of the Director of Human Resources, the Payroll Manager, will play a critical role in ensuring the accurate and timely processing of payroll for all Naskila Casino Team Members. The Payroll Manager is responsible for maintaining payroll compliance, managing tax obligations, overseeing garnishments, and withholding, and administering attendance and leave programs. This position works closely with Human Resources and Finance to ensure all payroll functions adhere to company policies and payroll regulations. 
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
<ul>
<li>Payroll Processing: Oversee the preparation, calculation, and distribution of payroll for casino staff, ensuring accuracy and adherence to established schedules.</li>
<li>Tax Compliance: Ensure compliance with federal, state, and local payroll tax regulations, including timely filing of tax returns and remittance of payroll taxes. </li>
<li>Payroll Compliance: Maintain up-to-date knowledge of labor laws and casino industry regulations related to payroll and implement necessary changes to payroll processes and documentation. </li>
<li>Garnishments and Withholdings: Manage all Team Member wage garnishments, child support orders, and other required withholdings, ensuring proper documentation and accurate processing. </li>
<li>Attendance and Leave Administration: Administer Team Member attendance records, paid time off (PTO), and other leave programs according to company policy and legal requirements. </li>
<li>Reporting and Auditing: Prepare regular and ad hoc payroll reports for management, auditors, and regulatory authorities, conduct periodic audits to ensure payroll data integrity and compliance. </li>
<li>System Management: Maintain and update payroll systems, ensuring data accuracy and security. </li>
<li>Team Member Support: Respond to Team Member inquiries related to payroll, taxes, and leave, providing timely and accurate information.</li>
<li>Work with department Supervisors, Managers, and Directors in properly preparing their teams’ timecards, scheduling, and PTO for payroll processing. </li>
<li>Provide financial management for assigned function areas including forecasting, budgeting, and goal setting, approving expenses &amp; reporting.</li>
<li>Manages the daily operations of the Naskila Casino’s 401k Retirement Plan, ensuring plans remain in compliance with current legal requirements.</li>
<li>Ensures appropriate record-keeping in compliance with applicable laws and regulations: quarterly audits, reporting responsibilities for federal, local, state and Naskila Casino as directed.</li>
<li>Manages the administration of data entry into the Human Resource Information System (HRIS) system and all related reporting requirements.</li>
<li>Resolves administrative problems with the carrier representatives and benefits broker.</li>
<li>Manages the administration of all leaves of absence (medical, personal, and administrative) for all Team Members assuring compliance with Naskila Casino policy.</li>
<li>Present information at small or large meetings, departmental and executive meetings. </li>
<li>Provide training and mentorship for Team Members.</li>
<li>Other related duties as assigned.</li>
</ul>
REQUIREMENTS:
Education and Experience:
<ul>
<li>Bachelor’s degree in accounting, finance, or business administration with an emphasis in accounting, or a related field.</li>
<li>Five (5) years of proven experience as a payroll manager in a high volume industry.</li>
<li>Proven experience using Human Resources Information Systems (HRIS), payroll, and timekeeping software.</li>
<li>A combination of experience and education may be considered in lieu of some requirements.</li>
</ul>
Skills and Abilities:
<ul>
<li>Excellent computer skills, particularly the Microsoft Office Suite.</li>
<li>Ability to multitask, prioritize, and manage time efficiently.</li>
<li>Excellent analytical, organizational, and communication skills.</li>
<li>Strong understanding of payroll procedures, laws, taxes, and best practices.</li>
<li>Ability to maintain confidentiality and handle sensitive information with integrity.</li>
<li>Detail oriented with a commitment to accuracy.</li>
</ul>
PREFERRED:
Education and Experience:
<ul>
<li>Previous experience in the gaming or hospitality industry, tribal gaming a plus.</li>
<li>Experience in an accounting role.</li>
<li>CPP, SHRM, or CEBS Certifications.</li>
</ul>
 Monday-Friday 8:30am - 4:30pm (Must be flexible to work hours based on business needs including weekends and holidays)

Payroll Manager

<h3>Job Description</h3>
Job Description
Closing Date: November 17, 2025, at 4:00 pm
Salary: Depending On Experience (DOE)
This position provides oversight to all levels of restaurant(s) and Food Court(s) to ensure profitable operation, optimum guest satisfaction, and return visits by performing the following duties as well as demonstrating the GILA WAY.
ESSENTIAL DUTIES AND RESPONSIBILITIES 
<ul>
<li>Promotes and provides excellent guest service experiences to both internal and external guests.</li>
<li>Responsible for all aspects of the effective management of the restaurant and food court operation within a casino environment.</li>
<li>Achieve operational objectives by contributing information and recommendation to strategic plans. Prepare and complete action plans; implement production, productivity, quality, and guest-service standards; resolve problems; identify trends; determine system improvements and implement positive change.</li>
<li>Enhance department and overall business reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to accomplishments.</li>
<li>Foster teamwork. Lead, direct, mentor and guide assistant managers, supervisors and team members.</li>
<li>Actively coach, council, direct, train and mentor team members in meeting company standards.</li>
<li>Oversee all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.</li>
<li>Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.</li>
<li>Ensure total compliance with all alcohol service policies. Will effectively and compliantly address all alcohol service or compliance issues immediately.</li>
<li>Maximize profitability by ensuring portion control.</li>
<li>Monitor food handling, cash handling and work safety compliance. Monitor product quality to ensure high level of guest service.</li>
<li>Be able to prep and cook when needed with all menu items.</li>
<li>Ensure Point of Sale Systems (POS) are in working order. Audit for accuracy of Payment Card (PCI) compliance, charges, and cash handling procedures.</li>
<li>Protect branded concepts through audits and compliance processes.</li>
<li>Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.</li>
<li>Responsible for mentoring and developing Pathways Mentorship Program participants to successfully transition to management levels.</li>
<li>Performs other special projects and duties as assigned.</li>
</ul>
EDUCATION and/or EXPERIENCE 
<ol>
<li>High School Diploma or equivalent required.</li>
<li>Prior management experience in restaurant operation preferred.</li>
<li>Ability to handle cash accurately and responsibly and calculate basic math functions as they relate to point-of-sale cash/credit transactions, cash reconciliation and product inventory.</li>
<li>Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with guest, Listen actively to our guest, Appreciate our guest</li>
<li>Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.</li>
<li>Must possess excellent guest service skills, strong telephone etiquette, a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.</li>
<li>Ability to establish and maintain effective working relationships as well as to gain the cooperation of guest and fellow team members.</li>
<li>Strong interpersonal and communication skills, both written and oral.</li>
<li>This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations and technical rules relevant to their responsibilities.</li>
</ol>

Complex Food Outlet Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Summary of Duties
Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, guests, and vendors. Work effectively as a team contributor on all tasks. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary guest and employer confidentiality during and beyond the terms of employment. Adhere to all work rules, policies &amp; procedures, and safety standards. Present a well-groomed appearance that reflects professionally upon the Security Department. Proactively train, develop, and lead Security team members.
Position Purpose
To lead and direct the daily activities of the Security Department to ensure protective oversight for persons and property and Casino compliance. To provide outstanding Guest Service for our guests, as well as safeguard our guests, team members, and Casino assets. To lead the day-to-day operations of the department, as well as provide guidance and sufficient training to team members.
Knowledge, Skills, and Abilities
<ul>
<li>Overseeing the activities of the Security Department. </li>
<li>Ensuring that company assets, team members and guests are protected by utilizing an effective training program and certification plan for Security team. </li>
<li>Provide an objective investigation and documentation of complaints, allegations of theft, workplace accidents and procedural violations.</li>
<li>Provide oversight and execution of all training of new team members, ongoing training assignments, and scheduling needs.</li>
<li>Coach and mentor team members as often as necessary to ensure successful operations. </li>
<li>Be knowledgeable in all applicable policies &amp; procedures.</li>
</ul>
 
<ul>
<li>Responsible for compliance with internal control standards, as well as Federal, State &amp; Tribal laws and regulations.</li>
<li>Work closely with Department Managers, Casino Administration, and outside Law Enforcement to resolve any immediate concern or situation.</li>
<li>Maintain a HIGH level of confidentiality.</li>
<li>Complete any other duties as assigned.</li>
</ul>
 
Requirements:
Education and Qualifications 
<ul>
<li>Must be at least 21 years of age.</li>
<li>High School diploma required</li>
<li>At least 3-5 years of previous relevant experience, or an equivalent combination of experience and education is preferred. </li>
<li>Gaming industry experience is highly preferred. </li>
<li>Previous experience in loss prevention or law enforcement is preferred, and prior supervisory experience. </li>
<li>Must possess the ability to act in response rationally and responsibly to emergency/life-threatening situations. This includes sufficient knowledge of the use of force techniques and when they should be utilized.</li>
<li>CPR Certification (company provided)</li>
<li>Work is performed in a casino environment with varying levels of lighting, air quality, noise, and/or temperature. </li>
<li>Must be willing to attend training and meetings outside of the scheduled work hours, if required.</li>
<li>Must have a valid Driver’s License and be able to safely drive a company vehicle on request.</li>
<li>Must have problem solving skills, keen observation skills and computer skills.</li>
<li>Must be able to communicate effectively, both orally and in writing.</li>
<li>Must be able to make clear, level-headed decisions under pressure and/or emergency circumstances.</li>
<li>Must be able to obtain/maintain Gaming License</li>
<li>Be able to complete other assigned tasks.</li>
</ul>
 
Special Position Requirements
<ul>
<li>Firearms training certification from one or more of the following-</li>
<li>Oklahoma CLEET Certification or out-of-state equivalent.</li>
<li>NRA Firearms Training Certification.</li>
<li>Any other firearms training certification with the approval of the Department Director and appropriate documentation.</li>
</ul>
Licensing
<ul>
<li>Must be able to obtain and maintain the required Gaming License</li>
</ul>
Work Requirements 
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature. 
 
Acknowledgment
I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position and satisfy the expectation for regular attendance.

Security Manager

<h3>Job Description</h3>
The Manager, Business Analytics is responsible for preparing and distributing accurate EGM and Operational statistical summary reports based on the predefined report schedule. The Business Analyst will pro-actively, and as requested, prepare analysis and recommendations to improve revenue of existing or growing product base.
 What You'll Do
<ul>
<li>
Prepare and distribute EGM reports based on predefined schedule.
</li>
<li>
Responsible to grow and develop a team of analysts
</li>
<li>
Conduct statistical analysis on accumulated game performance data.
</li>
<li>
Analyze and offer recommendations to sales staff on denomination mix, model types, and game types to insure maximum revenue.
</li>
<li>
Manage relationships with other departments necessary in achieving company goals.
</li>
<li>
Follow State and Tribal Gaming Regulations and company policies and procedures.
</li>
<li>
Serve as a key point of contact between the analytics team and other internal collaborators
</li>
<li>
Accompany Sales Account Managers to customer locations for routine visits and annual reviews, providing analytical support and performance insights.
</li>
<li>
Provide guidance to Finance &amp; Data Analysts.
</li>
</ul>
What We're Looking For
<ul>
<li>
Bachelor’s degree in Finance, Sales, Marketing, or Business.&nbsp; Or a minimum five years of job-related experience or equivalent combination of education and experience.
</li>
<li>
Previous experience directing a team, preferred.
</li>
<li>
Experience with casinos or gaming manufacturers preferred
</li>
<li>
Slot analysis, slot management, general casino operations, Casino accounting or auditing
</li>
<li>
Must be eligible to acquire gaming licenses, if required, to work with various casino locations and tribes.
</li>
<li>
Planning and Organizing 
</li>
<li>
Statistical Analysis/Statistical Modeling 
</li>
<li>
Analyzing Information/Problem Solving 
</li>
<li>
Must be able to travel
</li>
<li>
Microsoft Office, Macros, Pivot Tables, Knowledge of Tableau, SQL.
</li>
</ul>
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
<ul>
<li>
World Leader in Gaming Entertainment
</li>
<li>
Robust benefits package
</li>
<li>
Global career opportunities
</li>
</ul>
Our Values
<ul>
<li>
All about the Player
</li>
<li>
Talent Unleashed
</li>
<li>
Collective Brilliance
</li>
<li>
Good Business Good Citizen
</li>
</ul>
Travel Expectations
Up to 25%
Pay Range
$113,680 - $211,120 per year
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at <a href="https://atibenefits.com/" target="_blank">https://atibenefits.com/</a>.
Additional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Manager Business Analytics - RevMax

<h3>Job Description</h3>
Pay based on experience | Requires flexibility to work various shifts
 
In this fast-paced, high energy environment where great guest service and attention to detail is essential, how do we ensure all of our team members receive the best service? As a Quick Service Shift Manager, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values. 
 
Principal Duties and Responsibilities (*Essential Function)
<ol>
<li>*Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.</li>
<li>*Oversee daily operations of the venue on assigned shift, including but not limited to leading shift meetings, conducting training, delegating tasks effectively, and overseeing opening and closing duties, cleaning detail, and money handling.</li>
<li>*Ensure timely, positive resolution to guest inquiries, issues, and concerns, taking proper corrective action as necessary. Refer or report serious or complex issues to management.</li>
<li>*Manage team member scheduling and venue inventories to meet business demands and attain budgeted goals through effective cost controls.</li>
<li>*Maintain a safe, sanitary, and organized work environment.</li>
<li>Maintain complete knowledge of venue service standards for all positions, menu items, beverage selections, specials, promotions, events, and policies.</li>
<li>Work at other venues as assigned, based on business needs.</li>
<li>Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.</li>
<li>Perform other duties as assigned.</li>
</ol>
 
Job Qualifications
<ol>
<li>A high school diploma or equivalent and 3 years of progressively responsible, related experience in a venue of similar size are required. An Associate’s degree can take the place of 1 year of experience. High volume restaurant operations experience preferred.</li>
<li>One year of supervisory experience is required.</li>
<li>The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days.</li>
<li>Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office. Experience with point-of-sale (POS) systems preferred.</li>
<li>The ability to maintain discretion in handling confidential information.</li>
<li>The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.</li>
<li>The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.</li>
<li>While performing the duties of this job, the team member is regularly required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, sit, and move freely throughout the property, The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 60 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
</ol>
 
Working Conditions
The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free. The team member will be exposed to, handle, and work with foods that are commonly classified as allergens, including but not limited to peanuts, tree nuts, eggs, soy, dairy products, seafood, shellfish, and gluten.
 
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.

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