Job Description
Job Description
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits
Job Description:
PRIMARY RESPONSIBILITIES
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Responsible for assisting the Director in the overall Surveillance operations.
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Maintain the integrity and confidentiality of the Surveillance department.
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Supervise the surveillance of VLT operations, guests, team members, drops and monetary transactions.
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Interact and communicate with other department managers and all other regulatory personnel when necessary.
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Oversee department personnel including hiring, disciplinary actions and performance evaluations.
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Oversee schedules and assignments; maintains files and reports prepared for Surveillance as needed to implement gaming operations.
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Oversee training of the Surveillance employees and establish internal policies and procedures for the staff.
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Oversee Surveillance investigations of all types.
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Assist in reviews, analyzes and determines equipment needs and installation of cameras, and works with applicable vendors to manage projects and ensure all needs and expectations are met.
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Reviews any expansion projects and ensure sufficient camera coverage and proper placement.
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Assist and prepares department operating budget, monitor progress and take action on budget variance items.
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Perform the duties of a Surveillance Observer as required.
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Attend and participate in meetings, completing follow-up as assigned.
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Perform work regularly and predictably.
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Perform all other duties as assigned.
QUALIFICATIONS
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This knowledge and these abilities are typically acquired through a Bachelor’s Degree (BA), a minimum of five to seven years gaming experience and three to five years casino surveillance experience along with a significant knowledge in casino operations. Minimum three years supervisory or management experience required.
SKILLS
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Strong leadership and interpersonal skills
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Excellent interpersonal, oral and written communication skills.
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Meticulous, organized and accurate
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Extreme confidentiality.
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Familiarity with a variety of computer systems and applications.
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Be flexible to work varying shifts and time schedules as needed.
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Communicate effectively with all levels of employees and guests.
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Manage multiple details and tasks concurrently in a changing environment.
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Able to work effectively in a team environment.
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Analyze and think about how possible solutions impact on the entire operation.
PHYSICAL DEMANDS
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Ability to stand and sit for extended periods of time.
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Ability to walk distances.
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Ability to lift 30 to 40 lbs.
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While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
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The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.