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<h3>Job Description</h3>
Job Description
✅ Help customers via email, chat, and phone—solve problems and provide guidance. ✅ Follow simple, step-by-step processes to deliver world-class support. ✅ Work remotely on your schedule—no commute, no stress! ✅ Grow with us—opportunities for leadership and advancement.
Why Join Summit Edge Solutions?
No experience required—we provide full training and ongoing coaching. Work-life balance—design your schedule and work from home. Career growth opportunities—we promote from within. Supportive team culture—you’re never alone; we help you succeed. Performance bonuses—earn extra rewards for top-tier customer service.
Who We’re Looking For:
✔️ Strong communicators who love helping people. ✔️ Self-motivated, detail-oriented, and coachable. ✔️ Tech-savvy (comfortable using email, Zoom, and basic tools). ✔️ Positive mindset—we value people who bring energy and enthusiasm!
Apply today and start your new remote career with Summit Edge Solutions!
Company DescriptionSummit Edge Solutions – Elevate Your Career, Redefine Success At Summit Edge Solutions, we believe in breaking boundaries and creating limitless opportunities for professionals across industries. We are a leading remote-first company, dedicated to helping businesses thrive through innovative sales, customer support, and business development solutions. Our mission is simple: empower our people, deliver exceptional service, and drive success at every level. What We Do: We specialize in high-performance remote work solutions, offering businesses a streamlined approach to sales, client relations, and customer support. Our results-driven strategies ensure that companies can scale faster while providing outstanding customer experiences. Why Work With Summit Edge Solutions? ✅ People-First Culture: We invest in your growth and success. ✅ Remote Flexibility: Work from anywhere, on your own terms. ✅ Uncapped Earning Potential: Hard work = real results. ✅ Innovative Training &amp; Support: We set you up to win. ✅ Rapid Career Growth: We promote from within, creating limitless opportunities. At Summit Edge Solutions, we don’t just offer jobs—we provide career-changing opportunities that allow individuals to reach new heights professionally and financially. Ready to elevate your career? Join us and experience the Summit Edge difference 
<h3>Company Description</h3>
Summit Edge Solutions – Elevate Your Career, Redefine Success\r\nAt Summit Edge Solutions, we believe in breaking boundaries and creating limitless opportunities for professionals across industries. We are a leading remote-first company, dedicated to helping businesses thrive through innovative sales, customer support, and business development solutions. Our mission is simple: empower our people, deliver exceptional service, and drive success at every level.\r\nWhat We Do:\r\nWe specialize in high-performance remote work solutions, offering businesses a streamlined approach to sales, client relations, and customer support. Our results-driven strategies ensure that companies can scale faster while providing outstanding customer experiences.\r\nWhy Work With Summit Edge Solutions?\r\n✅ People-First Culture: We invest in your growth and success.\r\n ✅ Remote Flexibility: Work from anywhere, on your own terms.\r\n ✅ Uncapped Earning Potential: Hard work = real results.\r\n ✅ Innovative Training &amp; Support: We set you up to win.\r\n ✅ Rapid Career Growth: We promote from within, creating limitless opportunities.\r\nAt Summit Edge Solutions, we don’t just offer jobs—we provide career-changing opportunities that allow individuals to reach new heights professionally and financially.\r\n Ready to elevate your career? Join us and experience the Summit Edge difference

Remote Customer Support Specialist - Work from Anywhere!

<h3>Job Description</h3>
Job DescriptionCompany Description 
Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
Job Description 
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
<ul>
<li>
Answer inbound calls and assist customers with questions, concerns, or product/service issues
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<li>
Use provided tools to document and resolve customer needs accurately
</li>
<li>
Follow established protocols for communication and case handling
</li>
<li>
Participate in required certification courses to qualify for client assignments
</li>
<li>
Deliver service in a professional and brand-aligned manner
</li>
<li>
Maintain performance targets in quality, communication, and efficiency
</li>
</ul>
Qualifications 
<ul>
<li>
High school diploma or GED required
</li>
<li>
Must be at least 18 years of age
</li>
<li>
Authorized to work in the United States
</li>
<li>
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
</li>
<li>
Strong communication and active listening skills
</li>
<li>
Basic computer knowledge and typing ability
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<li>
Ability to follow detailed instructions and meet performance standards
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<li>
Prior customer service or call center experience is a plus
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<li>
Spanish language skills are a bonus
</li>
</ul>
 Additional Information 
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<li>
Remote position – no commute
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<li>
Paid training (after client certification)
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<li>
Flexible schedule options
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<li>
Paid time off
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<li>
Career advancement opportunities
</li>
<li>
Access to telehealth benefits
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<li>
All information kept confidential under EEO guidelines
</li>
</ul>

Customer Support Specialist - Regional Hiring

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k) matching</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Dental insurance</li>
<li>Health insurance</li>
</ul>
 Customer Service Specialist Position Title: Customer Service Specialist Location: Remote (Within the US) Employment Type: Full-Time Employee Bethesda Systems is seeking a technically proficient Customer Service Specialist who connects easily with clients over the phone and serves as a critical hub of organization and communication for our internal support team. This role requires a courteous, organized, and professional individual who is passionate about delivering exceptional client experiences while also possessing strong problem-solving skills to assist customers with troubleshooting smart home technology. What You Will Do: 
<ul>
<li>Serve as the first point of contact via telephone for homeowners seeking assistance with their smart home systems, diagnosing common technical issues and providing initial troubleshooting steps.</li>
<li>Identify and escalate complex support requests to our internal technical support team while ensuring that detailed documentation is recorded for effective follow-up.</li>
<li>Guide non-subscribed clients through support options and recommend appropriate membership packages.</li>
<li>Maintain an understanding of smart home technology (including lighting control, motorized shades, audio/video systems, and home automation platforms) to assist customers with basic troubleshooting and setup guidance.</li>
<li>Use remote troubleshooting techniques when possible, helping customers resolve minor issues without requiring an in-home visit.</li>
<li>Accurately document technical support events in our ticketing system, ensuring that all relevant details are captured for future reference.</li>
<li>Learn and apply best practices for providing exceptional support in the luxury smart home technology sector.</li>
<li>Collaborate with the internal team to ensure adherence to response times and critical procedures, helping streamline the customer experience.</li>
</ul>
 What You Should Bring to the Table: 
<ul>
<li>A naturally friendly and warm personality, with the ability to create emotionally enriching experiences for customers.</li>
<li>Strong problem-solving skills and the ability to think critically when diagnosing technical issues remotely.</li>
<li>Technical aptitude with the ability to navigate multiple applications, log tickets, and follow troubleshooting guides while assisting customers.</li>
<li>Excellent verbal and written communication skills in English, with the ability to clearly explain technical solutions to non-technical users.</li>
<li>Strong organizational skills and attention to detail to document customer interactions and solutions accurately.</li>
<li>The ability to work independently and adapt to a remote work environment.</li>
<li>Flexibility to work varying shifts, including weekdays and weekends (8 a.m. 11p.m. EST).</li>
<li>A reliable internet connection, PC/laptop with camera and suitable workspace for remote work.</li>
</ul>
 Requirements: 
<ul>
<li>High school diploma/GED required.</li>
<li>Experience or familiarity with smart home systems, home automation platforms, or consumer electronics (on-going training will be provided).</li>
<li>Complete our on-the-job training to gain a working knowledge of our guidelines (policies &amp; procedures).</li>
<li>Work a combination of nights, some holidays, weekends, and some overtime.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to successfully use a PC, while navigating &amp; notating multiple applications while working with customers.</li>
<li>Maintain a positive attendance record, including punctuality and schedule adherence.</li>
</ul>
 Why Join Bethesda Systems? At Bethesda Systems, we go beyond standard customer servicewe create seamless smart home experiences by combining technical expertise with world-class support. Our Customer Service Representatives play a crucial role in ensuring customers receive timely assistance and effective solutions for their smart home technology needs. 
This is a remote position.

Customer Support Specialist

<h3>Job Description</h3>
Job Description$36,400 + 5% VIP 
Looking to start your career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology. Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. 
We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan – we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!
JOB DESCRIPTION
Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving technical and non-technical product issues and questions.
Core Requirements and Responsibilities: 1. Provides the highest level of customer support to our Industry customers. 2. Uses job aids to resolve issues and answers non-technical and technical questions regarding our software products and services. 3. Documents customer cases using customer relationship management system. 4. Processes daily tasks with a high level of accuracy and productivity to meet performance metrics. 5. Able to support Agency, Carrier, Provider as well as Individuals and is enabled in all phone queues. We promote from within so we want every new employee to have the following fundamental skills:
1. Effective communicator (written and verbally) 2. Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines 3. Tech-savvy and basic knowledge of MS Office 4. Can pick up new skills quickly 5. Demonstrates regular and reliable attendance No experience is required. We’ll provide you with an effective onboarding program and when you are ready, we’ll offer ongoing development opportunities to prepare you to become our next generation of critical talent for other positions across our business. We also offer tuition reimbursement! Additional Requirements and Details: • Travel not anticipated. • Ability to work remote with a stable internet connection on an as needed basis • Located and working from an office location (when required) • Occasional lifting and/or moving up to 10 pounds. • Frequent repetitive hand and arm movements required to operate a computer. 
• $36400 / year • WFH Flexible • #LI-Hybrid

Customer Support Specialist I

<h3>Job Description</h3>
Job DescriptionCompany Description 
At ArborMetrix, advancing healthcare through data science is our mission, and delivering high impact, intuitive technology and analytics is our passion. Our leading healthcare intelligence solutions are proven to identify actionable insights that drive physician engagement, advance care, and improve patient outcomes, and our platform delivers clinically relevant and timely analytics and reports that have been shown to eﬀectively target ways to improve healthcare quality and efficiency. We deliver clinically rich solutions that lead to results that have a real impact on real people.
Job Description 
We’re looking for a proactive and customer-focused Customer Support Specialist to serve as the first point of contact for our clients. In this role, you’ll be responsible for delivering a best-in-class support experience by resolving customer issues, answering questions, and managing requests with care and efficiency.
You’ll play a key role in overseeing the support queue, ensuring timely responses and smooth coordination across teams. The ideal candidate is technically savvy, highly organized, and an excellent communicator who thrives in a fast-paced environment and remains calm under pressure.
Our clients include hospitals, health systems, collaborative quality initiatives, and professional societies across a range of healthcare specialties—making your role both impactful and meaningful in the healthcare space.
Primary Responsibilities
<ul>
<li>Manage the customer service queue to ensure service level agreements (SLAs) are consistently met</li>
<li>Resolve customer inquiries, issues, and requests in a timely and effective manner</li>
<li>Test new solutions and software updates for quality assurance and usability</li>
<li>Facilitate smooth handoffs and escalations between the Services and Software Development teams</li>
<li>Act as a subject matter expert (SME) on company products and services</li>
<li>Build and maintain strong, lasting customer relationships</li>
<li>Accurately manage and update customer cases in Salesforce.com</li>
<li>Review and manage KPI dashboards in Salesforce.com to monitor team performance and identify improvement opportunities</li>
<li>Work with a proactive mindset and strong sense of urgency</li>
</ul>
Qualifications 
<ul>
<li>Bachelor’s degree required (Business, Communication/Marketing, IT, CS, other technical degrees preferred)</li>
<li>Strong interpersonal skills and a commitment to excellent customer service</li>
<li>Proven ability to multitask and stay organized in a fast-paced environment</li>
<li>Comfortable working both independently and collaboratively across teams</li>
<li>Demonstrated problem-solving skills with a proactive, solutions-oriented mindset</li>
<li>High attention to detail and accuracy</li>
<li>Excellent written and verbal communication skills</li>
<li>Positive, adaptable attitude with the ability to maintain professionalism under pressure</li>
</ul>
Technical Skills
ArborMetrix will provide training to the hired candidate; however, the skills listed below will ensure the candidate is successful in this role.
<ul>
<li>Programming language (Java preferred)</li>
<li>HTML</li>
<li>Database navigation language (PostgreSQL preferred)&nbsp;</li>
<li>Salesforce</li>
</ul>
 Additional Information 
ArborMetrix has an outstanding entrepreneurial team with a strong mix of clinical analytics, software, and business expertise. We value creativity, innovation, problem solving, collaboration, and fast iteration, which allows us to continuously improve our platform.&nbsp;
This position is open to residents of the U.S. living in Arizona, Florida, Illinois, Indiana, Iowa, Massachusetts, Maryland, Michigan, North Carolina, Ohio, Pennsylvania, Texas, and Wisconsin. 
The salary range for this role is $60,000-$75,000 USD annually.
ArborMetrix is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.
All your information will be kept confidential according to EEO guidelines.

Technical Customer Support Specialist (remote US only)

<h3>Job Description</h3>
Job Description
Overview
We are hiring a proactive Customer Success Specialist to ensure customers reach their goals with our services. You’ll serve as a partner to clients—guiding, educating, and ensuring their ongoing satisfaction and engagement.
Responsibilities
<ul>
<li>
Proactively check in with customers to ensure success and satisfaction
</li>
<li>
Help onboard new clients and answer advanced service questions
</li>
<li>
Monitor customer activity and usage to identify potential concerns
</li>
<li>
Collaborate with support and product teams to resolve issues
</li>
<li>
Track customer success metrics and feedback in the CRM
</li>
</ul>
Qualifications
<ul>
<li>
Experience in customer success, account management, or high-touch support
</li>
<li>
Excellent communication and relationship-building skills
</li>
<li>
Strong problem-solving ability and attention to detail
</li>
<li>
Comfortable using Google Workspace and CRM platforms
</li>
<li>
Customer-first mindset with a proactive approach
</li>
</ul>
Benefits
<ul>
<li>
Remote position
</li>
<li>
$20–$22 per hour
</li>
<li>
Health insurance (for full-time employees)
</li>
<li>
Paid time off (for full-time employees)
</li>
<li>
Supportive and collaborative environment
</li>
</ul>
Company DescriptionWe are a growing company looking to hire motivated individuals! 
<h3>Company Description</h3>
We are a growing company looking to hire motivated individuals!

5,078 Remote Customer Support Specialist Jobs