<h3>Job Description</h3>
Job DescriptionCompany &nbsp; Headquartered in New York with&nbsp;another 7 offices in the United States and dedicated partners strategically located throughout the world, Laufer Group International has the expertise, resources, and market knowledge to provide customers with true global logistics solutions. Laufer has an established logistics and service solution that provides customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Each customer has access to a customized logistics platform providing air freight and ocean services, logistics, customs brokerage, and purchase order and export management. Laufer is a different type of logistics company. We strive to make our industry more progressive. We challenge conventional ways of doing business by developing innovative and customized supply chain solutions. We help our customers​ break away from yesterday's business model to succeed in today's world. Position Summary: This position is for an IT Help Desk Support Analyst with some networking knowledge for the support of desktops and laptops at Laufer Group International. They will be functioning as the technical desktop support specialist that will be involved in the daily support and interacting with the user community as well as other team members within the organization. Knowledge of Microsoft software products and M365 administration is required. Responsibilities:
<ul>
<li>Deliver timely technical support for Windows users, addressing hardware and software issues; serve as an escalation point when SLAs are not met and coordinate with third-party vendors as needed.</li>
<li>Continuously monitor desktop systems for hardware and software failures, ensuring prompt resolution.</li>
<li>Oversee Software Asset Management (SAM), including the administration of Microsoft software licenses and preparation of compliance reports for Microsoft audits.</li>
<li>Manage and maintain up-to-date hardware and software inventory records.</li>
<li>Diagnose, troubleshoot, and repair computer systems, hardware components, peripherals, and select mobile devices.</li>
<li>Administer user accounts, including access rights, security settings, and group memberships across systems.</li>
</ul>
 Requirements for Desktop Support Specialist:
<ul>
<li>Ability to troubleshoot PC hardware and software.</li>
<li>Experience with Window 10, 11 and M365.</li>
<li>Knowledge of Microsoft Office products (Word, Excel, PowerPoint, Access, Outlook, SharePoint).</li>
<li>Field incoming help requests and document user information and nature of problem or issue.</li>
<li>Resolve requests or escalate problems when required, to the appropriate technical resource.</li>
<li>Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.</li>
<li>Research, analyzes and provides hardware/software quotations, ordering information and other purchasing information to users to assist in ordering needed equipment.&nbsp; </li>
<li>Good organizational and problem-solving skills.</li>
<li>Communicate application problems and issues to management, development teams and end users.</li>
<li>Willing to lift and move printers, workstations etc. weighing up to 35lbs/20kg.</li>
</ul>
 Desired Skills: 
<ul>
<li>A college degree is preferred; a Bachelor's in computer science or an equivalent combination of experience and qualifications will be considered.</li>
<li>Minimum of 3 years of experience in an IT engineering or end-user support role.</li>
<li>Proficient in using Network Operations Center (NOC) tools such as Kaseya for remote user support.</li>
<li>Provide technical support for Windows-based systems, including troubleshooting hardware and software issues.</li>
<li>Manage user accounts and permissions in Windows Server 2022 Active Directory and Microsoft 365 environments.</li>
<li>As part of the Windows 11 migration project, responsibilities will include documenting, maintaining, upgrading, and replacing hardware and software systems related to desktop and peripheral equipment</li>
<li>Great communication skills, including active listening and comprehending system requirements.</li>
</ul>
 Benefits:
<ul>
<li>Medical, Dental, and Vision Benefits with company cost-sharing.</li>
<li>Health Savings Account medical benefit option with a company contribution to the health savings account.</li>
<li>No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible.</li>
<li>Medical and Dependent Care Flexible Spending Accounts.</li>
<li>No cost Short-term disability, Long-term disability, Long-term disability, Life, and AD&amp;D insurance.</li>
<li>401(k) Retirement Plan with a generous company match.</li>
<li>Paid Time Off (over 4 weeks of PTO by year 5 with Laufer).</li>
<li>No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more.</li>
<li>Employee Recognition Program.</li>
<li>Giveback Program – each employee is given $500/year to donate to a charity (Laufer has donated over $1 million!!!).</li>
</ul>
 Salary Range:&nbsp;$45,000 - $60,000 (Depending on experience) INDHP &nbsp;
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2H5mJW4HUI

Help Desk Support Analyst

<h3>Job Description</h3>
Job Description
Our Appleton-based client is looking for a Help Desk Analyst II to join the IS team. This is an onsite role Monday through Friday, 7:00 am - 4:00 pm CST.&nbsp;This is an ideal role for a Help Desk Analyst I looking to advance their career! This is a contract to full-time role.
 
What You’ll Be Doing:
 
Provisioning and staging devices for new and existing users
 
Handling deskside support requests as part of the IS team
 
Acting as overflow for triage and service desk tickets – mix of Level 1 and light Level 2 tasks
 
Covering for the onsite support peer during PTO or schedule adjustments
 
Performing hardware swaps, desktop imaging, and device setups
 
Working with SCCM for device management and software deployment
 
Making user group modifications and updates in Active Directory
 
Collaborating in real-time with team members via chat for troubleshooting bumps
 
Tech Environment:
 
Windows desktops/laptops
 
SCCM
 
Active Directory
 
Standard imaging and provisioning tools
 
What We’re Looking For:
 
Customer Service: 1+ year in a support or service-driven role
 
Technical Skills: 1-2 years of desktop/device support (PCs, laptops, hardware troubleshooting)
 
Hands-On Experience: Comfortable supporting hardware swaps and device imaging
 
Why You’ll Love It:
 
Be the go-to support for an engaged and collaborative onsite team
 
Enjoy variety – some days are heavy on provisioning, others more focused on support tickets
 
A great opportunity to grow your skills in a supportive, team-first environment
• At least 2 years of experience in a technical support role, including troubleshooting hardware and software.
• Familiarity with computer hardware, including desktops, laptops, and related peripherals.
• Proficiency in using Active Directory for user group modifications and updates.
• Hands-on experience with desktop imaging and device provisioning.
• Knowledge of Microsoft SCCM for software deployment and device management.
• Competence in handling service desk tickets and resolving technical issues.
• Strong customer service skills, with at least 1 year of experience in a support-driven role.
• Ability to work effectively in a fast-paced, team-oriented environment.

Help Desk Analyst II

<h3>Job Description</h3>
Job DescriptionAre you a problem-solver with a passion for technology? Do you thrive on helping people and keeping systems running smoothly? We’re looking for a Help Desk Support Analyst with experience in the Mortgage Industry&nbsp;to be the first line of contact for employees and clients who need IT support. In this role, you’ll gain exposure to all aspects of our firm’s IT environment, from troubleshooting hardware and software issues to ensuring network security and assisting with annual audits. This is an excellent opportunity for someone who wants to grow their IT career while making a real impact every single day. About the Company: Our client has been a pioneer in the mortgage lending industry for nearly 50 years, providing timely, accurate, and compliant closing documents for more than 5 million residential loan transactions. With unmatched expertise and a commitment to excellence, they have become the trusted partner for mortgage lenders nationwide. By joining their team, you’ll be part of an organization that continues to set the standard for accuracy, timeliness, and compliance while helping shape the future of the industry. What You’ll Do: &nbsp;
<ul>
<li>Monitor and manage the Help Desk Ticket Queue, prioritizing issues based on urgency.</li>
<li>Troubleshoot and resolve hardware, software, and proprietary system problems.</li>
<li>Escalate advanced issues to senior technicians when needed.</li>
<li>Record and analyze data to track issues through resolution.</li>
<li>Prepare reports on help desk activity for management review.</li>
<li>Conduct diagnostics and testing to minimize downtime.</li>
<li>Manage email and intranet services, including user accounts and permissions.</li>
<li>Collaborate with the network administrator on hardware and software improvements.</li>
<li>Train users on system security and efficiency best practices.</li>
<li>Oversee system backups and support disaster recovery plans.</li>
<li>Assist with vendor and client technology requests, including security questionnaires.</li>
<li>Support annual SOC audit review in collaboration with leadership.</li>
<li>Jump in to support other business functions as needed.</li>
</ul>
 What We’re Looking For:
<ul>
<li>Strong communication skills with the ability to translate technical information into plain English.</li>
<li>Experience in the Mortgage Industry is a must</li>
<li>A collaborative, team-first mindset and excellent interpersonal skills.</li>
<li>Analytical and troubleshooting skills with an eye for detail.</li>
<li>Solid knowledge of computer systems, networks, and programming concepts.</li>
<li>Proficiency in Microsoft Office Suite (including Visual Studio), Windows and Windows Server, Active Directory.</li>
<li>Ability to learn new systems and software quickly.</li>
<li>Degree in Information Systems (or related field) and 3+ years of IT experience.</li>
<li>Flexible, positive attitude with the ability to adapt to changing business needs.</li>
<li>Willingness to work occasional evenings or weekends as required.</li>
</ul>
 Why Join Us? &nbsp;
<ul>
<li>Work across the entire IT environment where no two days are the same.</li>
<li>Collaborate closely with IT leadership and gain exposure to advanced systems and audits.</li>
<li>A competitive benefits package including PTO, medical, dental and vision insurance, 401k and more</li>
<li>Access opportunities for growth and the ability to influence future technology improvements within the firm.</li>
</ul>
Ready to be the go-to IT problem solver and help keep our client’s systems and people running at their best? Apply today and take the next step in your IT career in San Antonio. &nbsp;
Want to learn more about 512Financial? Check out our Recruitment and Talent Acquisition Page! If you have any questions, please reach out to us here: <a href="https://512financial.com/contact/" target="_blank">https://512financial.com/contact/</a>
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yvrPGCNnBf

<h3>Job Description</h3>
Job Description
We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.
 
Responsibilities:
• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.
• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.
• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.
• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.
• Develop and update documentation for IT procedures, security protocols, and training materials.
• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.
• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.
• Monitor and maintain IT systems to optimize performance and ensure security.
• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.
• Associate degree in Information Technology, Computer Science, or a related field. • At least 3 years of IT support experience, demonstrating attention to detail and increasing levels of responsibility. • Proficiency in managing Microsoft desktop/server environments, Office 365, and networking systems. • Familiarity with cloud technologies like Azure and modern security practices. • Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified credentials are highly valued. • Advanced troubleshooting and problem-solving skills. • Strong communication abilities to effectively explain technical concepts to non-technical staff. • Ability to prioritize tasks, adapt to changing demands, and work independently or collaboratively.

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Tier 1 Help Desk Analyst
Location: Northern Virginia 
Department: Cyber Security Services 
Reports To: Management 
FLSA Status: Full Time/Non-exempt 
 
Apavo is at the forefront of cybersecurity, providing services to military, defense, and critical infrastructure industries. Joining the Apavo team means becoming part of a company rooted in the principles of quality, and communication. We value positive, candid interactions and the belief that everyone has valuable contributions to make. Apavo stands out for its commitment to a work-life balance and fostering a growth mindset among all team members. If you are looking to make a meaningful impact in the cybersecurity world while growing professionally in a supportive environment, Apavo is the place for you.
 
Job Purpose:
The Tier 1 Help Desk Analyst is a critical first line of support, responsible for providing initial technical assistance and troubleshooting to end users on both unclassified and classified office information systems. This role serves as the first point of contact for users requiring assistance with IT-related issues, including account management, password services, hardware, software, and network connectivity. 
 
The Tier 1 Help Desk Analyst ensures timely resolution of issues to minimize the impact on business operations, while contributing to the overall reliability, security, and performance of the agency’s IT environment. This role also supports continuous process improvement by developing documentation and assisting in the maintenance of service level objectives (SLOs). The Tier 1 Help Desk Analyst collaborates closely with other IT teams to restore service, identify root causes, and recommend system enhancements that improve user experience and system performance. 
 
Duties &amp; Responsibilities:
Tier 1 Help Desk Analyst responsibilities include, but are not limited to: 
<ul>
<li>Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems. </li>
<li>Provides support for implementation, troubleshooting, and maintenance of IT systems. </li>
<li>Provides first-level problem identification, diagnosis, and resolution of problems. </li>
<li>Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization's end user(s). </li>
<li>Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware. </li>
<li>Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. </li>
<li>Simulates or recreates user problems to resolve operating difficulties. </li>
<li>Recommends systems modifications to reduce user problems. </li>
<li>Provide local and remote Technical Support Services for end user support on the multiple networks within the agency. </li>
<li>Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. </li>
<li>Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards </li>
<li>Contribute to the change management process; represent the interests of the customer when assessing risk and impact. </li>
<li>May provide leadership to small teams or team members. </li>
<li>Other duties as assigned </li>
</ul>
The Tier 1 Help Desk Analyst is expected to have additional duties as assigned. Additional details are reviewed in accordance with company policies. 
Requirements:
Qualifications
<ul>
<li>Associate’s degree from an accredited institution in cybersecurity, information assurance, computer science or a related technical discipline, or the equivalent work experience. Can be substituted with 2+ additional years of relevant experience. </li>
<li>Minimum 3 years relevant experience </li>
<li>DoD Top Secret Clearance with SCI/ SAP eligibility is required. </li>
<li>Must have DoD 8570.01-M Information Assurance Technical (IAT) Level II </li>
<li>Understanding of applying basic security principles to the computing environment (CE). </li>
<li>Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). </li>
<li>Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems. </li>
<li>Demonstrated ability with installation, configuration, and the ability to learn unique applications and programs. </li>
<li>Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products. </li>
<li>Experience installing and supporting workstation hardware and software. </li>
<li>Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders. </li>
<li>Excellent written and verbal communication skills and excellent customer service skills are a must. </li>
</ul>
Other:
This is typical office or administrative work, and there is no exposure to adverse environmental conditions. 
This position requires sedentary work. Sedentary work is defined as: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. 
Apavo Corporation provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Apavo Corporation to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Apavo Human Resources at <a href="mailto:hr@apavo.com" target="_blank">hr@apavo.com</a> or 571-407-0069
Employment with Apavo Corporation is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Apavo Corporation is not guaranteed for any length of time.

Tier 1 Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Tier 1 Help Desk Analyst 
Location: On-site in Arlington, VA
Department: Program Support
Reports To: Management 
FLSA Status: Full Time/Non-exempt 
 
Apavo is at the forefront of cybersecurity, providing services to military, defense, and critical infrastructure industries. Joining the Apavo team means becoming part of a company rooted in the principles of quality and communication. We value positive, candid interactions and the belief that everyone has valuable contributions to make. Apavo stands out for its commitment to a work-life balance and fostering a growth mindset among all team members. If you are looking to make a meaningful impact in the cybersecurity world while growing professionally in a supportive environment, Apavo is the place for you.
 
Job Purpose:
The Tier 1 Help Desk Analyst is a critical first line of support, responsible for providing initial technical assistance and troubleshooting to end users on both unclassified and classified office information systems. This role serves as the first point of contact for users requiring assistance with IT-related issues, including account management, password services, hardware, software, and network connectivity. 
 
The Tier 1 Help Desk Analyst ensures timely resolution of issues to minimize the impact on business operations, while contributing to the overall reliability, security, and performance of the agency’s IT environment. This role also supports continuous process improvement by developing documentation and assisting in the maintenance of service level objectives (SLOs). The Tier 1 Help Desk Analyst collaborates closely with other IT teams to restore service, identify root causes, and recommend system enhancements that improve user experience and system performance. 
 
This role supports a long-term contract (currently in year 4 of 10) within the Department of Defense. 
 
Duties &amp; Responsibilities:
Tier 1 Help Desk Analyst responsibilities include, but are not limited to: 
<ul>
<li>Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems. </li>
<li>Provides support for implementation, troubleshooting, and maintenance of IT systems. </li>
<li>Provides first-level problem identification, diagnosis, and resolution of problems. </li>
<li>Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization's end user(s). </li>
<li>Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware. </li>
<li>Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. </li>
<li>Simulates or recreates user problems to resolve operating difficulties. </li>
<li>Recommends systems modifications to reduce user problems. </li>
<li>Provide local and remote Technical Support Services for end user support on the multiple networks within the agency. </li>
<li>Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. </li>
<li>Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards </li>
<li>Contribute to the change management process; represent the interests of the customer when assessing risk and impact. </li>
<li>May provide leadership to small teams or team members. </li>
<li>Other duties as assigned </li>
</ul>
The Tier 1 Help Desk Analyst is expected to have additional duties as assigned. Additional details are reviewed in accordance with company policies. 
 
Other:
This is typical office or administrative work, and there is no exposure to adverse environmental conditions. 
 
This position requires sedentary work. Sedentary work is defined as: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. 
 
Apavo Corporation provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.
 
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Apavo Corporation to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Apavo Human Resources at <a href="mailto:hr@apavo.com" target="_blank">hr@apavo.com</a> or 571-407-0069
 
Employment with Apavo Corporation is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Apavo Corporation is not guaranteed for any length of time.
Requirements:
Qualifications
<ul>
<li>Associate’s degree from an accredited institution in cybersecurity, information assurance, computer science or a related technical discipline, or the equivalent work experience. Can be substituted with 2+ additional years of relevant experience. </li>
<li>Minimum 3 years relevant experience</li>
<li>DoD Top Secret Clearance with SCI/SAP eligibility is required.</li>
<li>Must have DoD 8570.01-M Information Assurance Technical (IAT) Level II</li>
<li>Understanding of applying basic security principles to the computing environment (CE). </li>
<li>Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). </li>
<li>Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems. </li>
<li>Demonstrated ability with installation, configuration, and the ability to learn unique applications and programs. </li>
<li>Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products. </li>
<li>Experience installing and supporting workstation hardware and software. </li>
<li>Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders. </li>
<li>Excellent written and verbal communication skills and excellent customer service skills are a must. </li>
</ul>

<h3>Job Description</h3>
Job Description
Role Description: The Help Desk Analyst provides Level 2 Support by performing a variety of technical and customer service tasks to ensure the smooth operation of our IT systems and services.
Responsibilities:
<ul>
<li>Manage expectations at all levels: customers/end users, executive sponsors.</li>
<li>Ensure quality standards are followed.</li>
<li>Monitor the teams open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels.</li>
<li>Act as the escalation point for high priority support issues.</li>
<li>Make recommendations on policies regarding system use and services.</li>
<li>Request service from software and hardware vendors for defective products.</li>
<li>Serve as a subject matter expert for one or more custom or COTS applications.</li>
<li>Explain software errors to programmers or recommend changes to programs.</li>
<li>Work as an in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.</li>
<li>Test software and hardware to evaluate ease of use and whether the product will aid users in performing work.</li>
<li>Write software and hardware evaluation and recommendations for management review.</li>
<li>Write or revise user-training manuals and procedures.</li>
<li>Develop training materials, such as exercises and visual displays.</li>
<li>Train users on software and hardware on-site or in classroom settings, or recommend outside contractors for training.</li>
<li>Provide technical assistance, support, and advice to end users for hardware, software, and systems.</li>
<li>Provide hands-on technical assistance to business and technical users.</li>
<li>Investigate and resolve computer software and hardware problems of users.</li>
<li>Serve as a contact for level 1 support.</li>
<li>Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalate as necessary.</li>
<li>Determine whether problems are caused by hardware, software, or system.</li>
<li>Answer questions, applying knowledge of computer software, hardware, systems, and procedures.</li>
<li>Research problems and find solutions by talking with technical and non-technical co-workers.</li>
<li>Use diagnostic software or listen to and follow instructions to assist users with problems.</li>
<li>Experienced with a variety of call-tracking software and systems.</li>
<li>Maintain current industry knowledge through reading trade magazines and independent study.</li>
<li>Follow quality standards and display strong customer service skills.</li>
<li>Work effectively in a team environment.</li>
<li>Complete assigned tasks.</li>
<li>Demonstrate strong communication skills, both written and spoken.</li>
</ul>

Required / Desired Skills
<ul>
<li>Tier 2 technical support for hardware and software: Required, 5 Years</li>
<li>Experience with call tracking and ticketing software: Required, 5 Years</li>
<li>Provides user training, documentation, manuals: Required, 5 Years</li>
<li>Managing and assigning support issues: Required, 5 Years</li>
<li>4-year college degree in field of specialty or equivalent experience: Highly desired</li>
</ul>

Help Desk Analyst, Tier 2

<h3>Job Description</h3>
Job Description
We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services.
 
Responsibilities:
• Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance.
• Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software.
• Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems.
• Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events.
• Perform basic system administration tasks, including user account setup and managing permissions.
• Assist with network troubleshooting, including device configurations and addressing security concerns.
• Develop and update IT documentation, including training materials and knowledge base articles.
• Collaborate with external vendors and escalate complex technical issues when necessary.
• Associate’s degree in IT, Computer Science, or a related field, or equivalent relevant experience. • Proven experience providing Tier 2 IT support with hands-on troubleshooting expertise in hardware, software, and networking. • Strong proficiency in Windows operating systems, Office365 applications, Active Directory, and remote support tools. • Familiarity with fundamental networking concepts, including IP addressing and basic troubleshooting techniques. • Experience working with audiovisual technologies such as Crestron, Zoom, and Microsoft Teams. • Excellent problem-solving abilities and strong communication skills, with a customer-focused approach. • Preferred certifications include CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator.

<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Help Desk Analyst III to join our IT support team in Nolensville, Tennessee. In this Contract-to-Permanent position, you will handle advanced technical issues, offering expert-level troubleshooting and ensuring optimal system performance across the organization. If you are passionate about solving complex problems and delivering exceptional service, this role is the perfect opportunity to make an impact. Responsibilities: • Act as the final escalation point for complex technical issues related to IT systems, networks, and applications. • Diagnose and resolve advanced hardware, software, and system performance issues with precision and efficiency. • Configure and manage user accounts, system settings, and IT environments in alignment with organizational policies. • Facilitate the deployment and integration of new technologies and system updates across the company. • Conduct thorough root cause analyses for critical system issues and implement lasting resolutions. • Optimize and maintain IT infrastructure, including servers, storage systems, and virtual environments. • Monitor system and network performance, proactively addressing potential disruptions. • Collaborate with external vendors and service providers to resolve escalated technical problems. • Develop knowledge base documentation for recurring issues to enhance team efficiency and end-user support.• Minimum of 4 years of experience in IT support, including Tier 2 and Tier 3 roles. • Bachelor’s degree in Computer Science, Information Technology, or equivalent experience demonstrating attention to detail. • Proficiency in troubleshooting Microsoft Windows 10, Active Directory, and related enterprise environments. • Strong knowledge of networking concepts, including IP protocols, firewalls, and cloud services. • Familiarity with service desk ticketing systems and basic troubleshooting methodologies. • Excellent problem-solving skills with the ability to communicate technical concepts effectively to non-technical users. • Preferred certifications include CompTIA A+, Network+, Security+, or equivalent Microsoft and Cisco certifications. • Experience with scripting or automation tools such as PowerShell or Python is a plus.

Help Desk Analyst III

<h3>Job Description</h3>
Job Description
We are looking for a skilled and motivated Help Desk Analyst II to join our team in Tampa, Florida fully onsite. This Contract-to-Permanent position involves providing exceptional technical support to clients, both remotely and onsite, across various industries. The ideal candidate will excel in troubleshooting, resolving technical issues, and delivering top-tier customer service in dynamic environments.
 
Responsibilities:
• Provide remote and onsite technical support for client networks, including computers, servers, switches, routers, firewalls, and other specialized equipment.
• Troubleshoot and support software solutions, including Microsoft desktop and cloud products.
• Manage support tickets by opening, reviewing, resolving, and closing them in a timely manner.
• Participate in the implementation of technology projects, ensuring quality and efficiency.
• Collaborate with team members to share knowledge and ideas, fostering a productive work environment.
• Train end users on effective use of their computers, servers, and network resources.
• Monitor and maintain managed services, ensuring optimal performance for clients.
• Assist management in enhancing products and services through feedback and recommendations.
• Travel to client sites as needed to deliver hands-on technical services within a 50-mile radius.
• Minimum of 5 years of experience working with Microsoft desktop operating systems in domain environments. • Solid understanding of Microsoft Active Directory and Azure Active Directory. • Proficiency in troubleshooting PC and network-related issues, including basic IP networking. • Experience with Office 2016 or later versions. • Ability to research and resolve technical issues using online resources and other tools. • Physical capability to handle equipment weighing up to 30 pounds. • Certifications such as Microsoft, A+, or Network+ are highly desirable. • Reliable transportation and valid car insurance required for occasional travel to client locations.

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