Job Description
Job Description
We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services.
Responsibilities:
• Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance.
• Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software.
• Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems.
• Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events.
• Perform basic system administration tasks, including user account setup and managing permissions.
• Assist with network troubleshooting, including device configurations and addressing security concerns.
• Develop and update IT documentation, including training materials and knowledge base articles.
• Collaborate with external vendors and escalate complex technical issues when necessary.
• Associate’s degree in IT, Computer Science, or a related field, or equivalent relevant experience.
• Proven experience providing Tier 2 IT support with hands-on troubleshooting expertise in hardware, software, and networking.
• Strong proficiency in Windows operating systems, Office365 applications, Active Directory, and remote support tools.
• Familiarity with fundamental networking concepts, including IP addressing and basic troubleshooting techniques.
• Experience working with audiovisual technologies such as Crestron, Zoom, and Microsoft Teams.
• Excellent problem-solving abilities and strong communication skills, with a customer-focused approach.
• Preferred certifications include CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator.