Job Description
Job Description
Our Appleton-based client is looking for a Help Desk Analyst II to join the IS team. This is an onsite role Monday through Friday, 7:00 am - 4:00 pm CST. This is an ideal role for a Help Desk Analyst I looking to advance their career! This is a contract to full-time role.
What You’ll Be Doing:
Provisioning and staging devices for new and existing users
Handling deskside support requests as part of the IS team
Acting as overflow for triage and service desk tickets – mix of Level 1 and light Level 2 tasks
Covering for the onsite support peer during PTO or schedule adjustments
Performing hardware swaps, desktop imaging, and device setups
Working with SCCM for device management and software deployment
Making user group modifications and updates in Active Directory
Collaborating in real-time with team members via chat for troubleshooting bumps
Tech Environment:
Windows desktops/laptops
SCCM
Active Directory
Standard imaging and provisioning tools
What We’re Looking For:
Customer Service: 1+ year in a support or service-driven role
Technical Skills: 1-2 years of desktop/device support (PCs, laptops, hardware troubleshooting)
Hands-On Experience: Comfortable supporting hardware swaps and device imaging
Why You’ll Love It:
Be the go-to support for an engaged and collaborative onsite team
Enjoy variety – some days are heavy on provisioning, others more focused on support tickets
A great opportunity to grow your skills in a supportive, team-first environment
• At least 2 years of experience in a technical support role, including troubleshooting hardware and software.
• Familiarity with computer hardware, including desktops, laptops, and related peripherals.
• Proficiency in using Active Directory for user group modifications and updates.
• Hands-on experience with desktop imaging and device provisioning.
• Knowledge of Microsoft SCCM for software deployment and device management.
• Competence in handling service desk tickets and resolving technical issues.
• Strong customer service skills, with at least 1 year of experience in a support-driven role.
• Ability to work effectively in a fast-paced, team-oriented environment.