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<h3>Job Description</h3>
Job Description
Job Title: Medical Technical Support Engineer
Job Type: Full-time
Location: San Diego, CA (in-office work)
 Summary
The Medical Technical Support Engineer will be responsible for executing a full spectrum of technical service activities across both the U.S. Service Center and field environments. This includes system delivery, installation, maintenance, troubleshooting, recalls, and software updates, as well as equipment setup for demonstrations, exhibitions, and trade shows. The engineer will also manage Service Center operations such as preventive maintenance of the work environment and inventory control of equipment, instruments, and parts. While not a primary duty, the role may occasionally provide onsite technical support during surgical cases in collaboration with clinical teams.
As part of a growing business, this role requires a professional who can wear multiple hats in the early stages, taking ownership of diverse responsibilities while helping to build and scale the team as operations expand. Candidates must be bilingual in English and Korean, possess strong problem-solving and organizational skills, and be comfortable working in multicultural and dynamic environments. Travel up to 20% is expected, and the role requires physical capability to safely handle medical equipment.
 
Job description
<ul>
<li>Coordinate and execute system delivery and installation activities.</li>
<li>Perform a wide range of technical service tasks, including planned maintenance, repair, system recalls, and software updates, both onsite and at the Service Center, in accordance with established procedures and timelines.</li>
<li>Conduct advanced troubleshooting and repair of products returned to the Service Center.</li>
<li>Coordinate and perform equipment setup and demonstrations at exhibitions, trade shows, and customer demonstrations.</li>
<li>Provide onsite technical support during surgical cases as required, in collaboration with Clinical Specialists.</li>
<li>Conduct regular inspections and preventive maintenance of the Service Center work environment, ensuring compliance with safety and operational standards.</li>
<li>Oversee and maintain equipment, instruments, and parts inventory within the US Service Center, ensuring accuracy, availability, and proper functionality.</li>
<li>Maintain regular communication and attend meetings with global teams across Korean time zones as needed.</li>
<li>Demonstrate familiarity with operating room protocols and ensure compliance with HIPAA standards.</li>
<li>Obtain and maintain required hospital credentials by completing necessary training, vaccinations, and documentation.</li>
</ul>
Requirements and skills
<ul>
<li>Proficiency in both English and Korean languages.</li>
<li>Demonstrated ability to: </li>
<li>Apply technical knowledge to solve complex problems, including those not encountered previously.</li>
<li>Evaluate and prioritize multiple tasks effectively.</li>
<li>Strong communication, organizational, and customer relationship management skills.</li>
<li>Comfort working in a multi-cultural environment.</li>
<li>Willingness and ability to travel up to 20% of the time.</li>
<li>Must be able to safely lift and move equipment weighing 40 pounds.</li>
<li>Experience in capital equipment development in the medical device sector, or in delivering technical service for complex equipment, is strongly preferred.</li>
</ul>
Benefits
<ul>
<li>Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)</li>
<li>401K retirement plan with 5% matching</li>
<li>Generous PTO and paid holidays</li>
</ul>

Medical Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionCompany Description 
BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!
Job Description 
General Responsibility
The Hotline Engineer is a hands-on role that demands strong technical expertise, organizational abilities, and exceptional communication skills. This position leverages solid experience in electrical systems and controls to provide support to clients across North America, Mexico, and Central America.
The Engineer is also responsible for coordinating and delivering hotline support services for both new and legacy customers, working closely with our European hotline teams to ensure seamless global service.
This role offers significant opportunities for career growth and involves collaboration across various technical disciplines, including mechanical and electrical engineering, software development, project management, and customer support.
The position may require ongoing training and on-site visits, with frequent travel primarily within North America, and occasional extended international travel as needed.
Responsibilities
<ul>
<li>Ability to learn and understand electrical and control aspects of installed systems</li>
<li>Access and troubleshooting of electro-mechanical components and systems, including PLC and PC communications.</li>
<li>Understanding system applications and how they translate into operational and functional requirements.</li>
<li>Effective, courteous communication with customers and provide technical expertise to guide and aid in issue resolution.</li>
<li>Investigate a root cause analysis or develop another corrective action in resolving issues.</li>
<li>Communicate and coordinate problem resolution actions with engineering, customer support, and other personnel to resolve issues.</li>
<li>Interpret maintenance manuals, schematics, wiring diagrams and other documentation.</li>
<li>Instructs and directs workers in servicing and repairing equipment.</li>
<li>Consults with engineering personnel to resolve unusual problems in system operation and maintenance.</li>
<li>May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.</li>
<li>Understand electrical drawings and specifications as they relate to machine control programming.</li>
<li>Strong Customer communication skills.&nbsp;</li>
<li>Develop and implement strategies and standards for training, skills matrix, response and reporting.</li>
<li>Utilize best practices with our European hotline and technical groups,</li>
<li>Utilize stage gate process in regard to hotline and new systems.</li>
<li>Utilize best practices of Service Now, as defined by Technical Team Leader</li>
<li>May be assigned to special projects or required to perform other duties not listed above, which may vary from time to time as determined by management, to meet company needs.</li>
</ul>
Hourly rate of pay: $38.00 - $45.00&nbsp;
The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.
Qualifications 
Required Skills and Abilities
<ul>
<li>Associates or bachelor's degree in electrical or mechanical engineering, Engineering Technology, technical courses of study or other combinations of experience and training that meet the minimum requirements.</li>
<li>Strong time management and attention to detail</li>
<li>Strong communication skills: verbal, written and interpersonal</li>
<li>Excellent Troubleshooting skills</li>
<li>Ability to handle multiple tasks and work under pressure; sense of both urgency and thoroughness.</li>
<li>Professional, positive, and energetic attitude.</li>
<li>Self-motivated, trustworthy, respectful of others.</li>
<li>Able to travel up to 40% of the time, as per business needs</li>
<li>Able to participate in a rotating on-call schedule to provide after-hours support 2-3 times a week, including weekends.</li>
</ul>
Knowledge of:
<ul>
<li>Strong PC skills (Windows, Word, Excel, remote capabilities).</li>
<li>Strong understanding of industrial power, electrical and control circuits and devices.</li>
<li>Good understanding of networks and networking.</li>
<li>Demonstrated capability in PLC programming, with specific focus on SCO Unix, Linux, Siemens, and Allen Bradley based systems.&nbsp;</li>
<li>Ability to interpret schematics, diagrams and other documentation.</li>
<li>Understanding of C++ and Siemens S7 preferred</li>
</ul>
Ability to: 
<ul>
<li>Attention to detail and the ability to learn quickly</li>
<li>Works as part of the team</li>
<li>Use computer-based tools for communication, trouble shooting, and programming.</li>
<li>To quickly acquire programming skills for machine control platforms</li>
<li>Works remotely, while working independently.</li>
</ul>
Desired Experience
Demonstrated expertise of:
<ul>
<li>Sortation systems, i.e. Crisplant Legacy systems, etc.</li>
<li>Electrical and control troubleshooting</li>
<li>PLC and PC based Programming</li>
</ul>
Commitment Required.&nbsp; We are looking for a long-term commitment, the ability to set and meet goals, participate in on call rotations, and the willingness and ability to travel.
 Additional Information 
BEUMER&nbsp;is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees:
<ul>
<li>Medical &amp; Dental Premiums:&nbsp;We cover 100% of the premiums for you and your eligible dependents.</li>
<li>401(k) with Generous Match:&nbsp;Secure your financial future with our competitive retirement plan.</li>
<li>Life Insurance / Long Term Disability:&nbsp;Peace of mind for you and your loved ones. Yes, we cover that too!</li>
<li>Ancillary Insurances:&nbsp;Including vision, accident, and critical illness insurance. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li>
<li>Generous Paid Time Off:&nbsp;Achieve the optimal work-life balance.</li>
<li>Company Holidays:&nbsp;Enjoy paid time off on designated company holidays including additional flex days for times that matter most!</li>
<li>Performance-Based Bonus:&nbsp;Eligibility to participate in our Target Agreement Plan for bonus potential.</li>
</ul>
BEUMER&nbsp;is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

Technical Support Engineer, Hardware

<h3>Job Description</h3>
Job Description
Advanced Technical Support Engineer
Description Advanced Technical Support Engineers are responsible for delivering exceptional customer experiences by providing solutions to service incidents across a wide product portfolio. They manage incidents from identification through resolution, utilizing technical, critical thinking, and communication skills to restore services, build customer relationships, and identify process improvements. Success in this role requires a strong customer-focused attitude, a broad understanding of internet-based services and technologies, and excellent troubleshooting skills.
Responsibilities:
<ul>
<li>
Provide exceptional technical support to customers by addressing queries and troubleshooting issues promptly.
</li>
<li>
Troubleshoot incidents and escalate to higher levels as needed.
</li>
<li>
Monitor production network environments using monitoring tools to ensure availability.
</li>
<li>
Coordinate on-site dispatch of telecommunications technicians for service repairs.
</li>
<li>
Respond to automated alerts using diagnostic tools to determine severity and criticality of problems.
</li>
<li>
Proactively detect faults and conditions, diagnose causes, and resolve expeditiously.
</li>
<li>
Escalate issues and problems according to established procedures.
</li>
<li>
Perform regular system health checks.
</li>
<li>
Apply knowledge of networking, systems, and applications to identify and resolve problems effectively.
</li>
<li>
Collaborate with engineers to resolve production problems.
</li>
<li>
Maintain detailed trouble ticket notes on incidents and problems.
</li>
<li>
Write or revise system documentation and procedures when required.
</li>
<li>
Travel up to 10% for training or other functions.
</li>
</ul>
Minimum Qualifications:
<ul>
<li>
Strong communication skills in both written and verbal forms, including the ability to engage with customers, peers, and executive management.
</li>
<li>
Minimum 4 years of experience in a Help Desk or high-volume call center (preferred).
</li>
<li>
Minimum 4 years of experience in IT operations with knowledge of tools, methods, and techniques.
</li>
<li>
At least 4 years of progressively responsible work experience in network and/or server monitoring.
</li>
<li>
Experience in monitoring theory and implementation.
</li>
<li>
Knowledge of current internet network hardware and software technologies.
</li>
<li>
Experience and knowledge of wireless standards (802.11n/ac/ax) and RF fundamentals.
</li>
<li>
Bachelors degree or equivalent (additional experience or training may substitute).
</li>
<li>
Experience with LAN/WAN technologies including DNS, DHCP, TCP/IP, VPN, wireless, and fiber.
</li>
<li>
Strong proficiency in Microsoft Office (Excel, Word).
</li>
<li>
Experience troubleshooting large-scale networks.
</li>
<li>
Strong knowledge of LAN/WAN and network protocols.
</li>
<li>
Ability to participate professionally in video conferences (quiet environment, adequate internet).
</li>
<li>
Flexibility to work varied schedules, including extended hours, travel, and overnight stays.
</li>
</ul>
Preferred Qualifications:
<ul>
<li>
Experience with ticketing systems (e.g., Jira, ServiceNow).
</li>
<li>
Knowledge of ITIL practices.
</li>
</ul>

Advanced Technical Support Engineer

<h3>Job Description</h3>
Job Description
SAP TECHNICAL SUPPORT ENGINEER Contract Duration: 12 Months | Hybrid Schedule | South Carolina
 ABOUT THE OPPORTUNITY
 Join a dedicated team at a leading state public health organization committed to modernizing critical HR systems and supporting over 2,000 employees across multiple locations. This newly created position plays a vital role in configuring, maintaining, and enhancing Human Resources systems within the SAP ECC platform, directly impacting operational efficiency and system modernization initiatives.
As an SAP Technical Support Engineer, you'll bridge the gap between technical capabilities and evolving business requirements, working hands-on with system configuration, workflow optimization, and data quality improvements. This role is essential to implementing strategic initiatives while ensuring compliance with federal and state regulatory requirements. 
POSITION DETAILS
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contract Duration: 12 months with strong possibility for extension
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work Schedule: Hybrid – 4 days onsite per week (40 hours/week)
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Location: South Carolina (candidates must be SC residents or willing to relocate at own expense prior to start date)
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexibility Required: Occasional work outside traditional business hours
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interview Process: One round, virtual (video required) 
WHY THIS ROLE MATTERS
You'll be instrumental in a large-scale modernization effort, migrating legacy financial and administrative systems to standardized platforms. This position offers hands-on technical work in a mission-driven environment where your contributions directly enhance HR operations and support the organization's strategic goals. 
CORE RESPONSIBILITIES
System Configuration &amp; Workflow Optimization
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Configure and maintain SAP ECC HR modules to support evolving business needs
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and implement workflow-driven solutions to reduce manual data entry and streamline HR processes
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify system capabilities and limitations to propose creative, system-based solutions
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with cross-functional teams to design position-based access controls
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain comprehensive system protocols and configuration documentation
Testing &amp; Implementation
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Execute unit, integration, and user acceptance testing (UAT) for system changes and enhancements
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support production rollouts ensuring minimal disruption to operations
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Troubleshoot and resolve system issues, escalating complex problems as needed
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Validate system performance and functionality post-implementation
Data Quality &amp; Reporting
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor and improve data accuracy and integrity across HR systems
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and maintain advanced reports and dashboards using SAP tools, Excel, and Power BI
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compare data across multiple systems to identify inconsistencies and recommend corrective actions
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support audit and compliance reporting requirements
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement data validation processes and integrity monitoring protocols
Documentation &amp; Technical Support
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create and maintain technical documentation including configuration records, SOPs, and user guides
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide technical support to end users and assist with training on new system features
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Update collaboration platforms with relevant system documentation and resources
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Document system changes and maintain change management records
Collaboration &amp; Project Support
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner with HR, IT, and Finance departments to align system functionality with business objectives
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in cross-functional meetings to gather requirements and provide technical input
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contribute to HR system modernization projects by implementing technical solutions
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage work requests in ticketing systems to track changes and enhancements
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support risk mitigation strategies and ensure compliance with IT security standards
REQUIRED QUALIFICATIONS
Technical Expertise (Minimum 3+ Years Each):
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on experience with SAP ECC HR modules including system configuration, testing, and troubleshooting
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven track record optimizing SAP HR system workflows to support automation and reduce manual processes
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong knowledge of HR/payroll processes, data privacy standards (HIPAA, FLSA), and regulatory compliance frameworks
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated experience in data validation, integrity monitoring, and issue resolution across HR systems
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Advanced reporting and dashboard development using SAP tools, Excel, and Power BI
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with role-based access control (RBAC) and position-driven system access configuration
Additional Technical Skills:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with collaborative platforms (SharePoint, OneDrive, Teams)
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong problem-solving and troubleshooting abilities
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Capacity to identify root causes and implement sustainable solutions 
Education:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or related field (equivalent work experience will be considered) 
PREFERRED QUALIFICATIONS
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with industry-standard information security practices (PHI, PII handling)
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with IT security standards and compliance frameworks (NIST 800-53, FISMA)
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience working with State or Federal Government agencies
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of IT development and implementation project methodologies
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong written and verbal communication skills
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience creating comprehensive technical documentation 
CANDIDATE PROFILE
We're seeking a self-motivated, team-oriented professional who thrives working under limited supervision and can respond effectively to shifting priorities. The ideal candidate:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrates technical expertise in SAP ECC configuration (not just end-user experience)
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Thinks analytically and approaches problems with creative, system-based solutions
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicates clearly with both technical and non-technical stakeholders
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Works collaboratively across diverse teams and organizational levels
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shows attention to detail and commitment to data quality
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Adapts quickly to changing business requirements
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Takes ownership of projects from conception through implementation
 
IMPORTANT NOTES
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Candidates must be South Carolina residents or commit to relocating before the start date at their own expense
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Onsite presence required 4 days per week – this is non-negotiable
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexible scheduling may require occasional work outside standard business hours
 
Equal Opportunity Employer
Company DescriptionFounded in 2007 and headquartered in Herndon, Virginia, Info Labs Inc. is a trusted provider of staff augmentation, direct hire recruiting, workforce solutions, and specialized IT consulting services. We proudly support a variety of industries, including technology, healthcare, and finance, by delivering top-tier talent and comprehensive solutions that address unique business needs. 
<h3>Company Description</h3>
Founded in 2007 and headquartered in Herndon, Virginia, Info Labs Inc. is a trusted provider of staff augmentation, direct hire recruiting, workforce solutions, and specialized IT consulting services. We proudly support a variety of industries, including technology, healthcare, and finance, by delivering top-tier talent and comprehensive solutions that address unique business needs.

SAP TECHNICAL SUPPORT ENGINEER

<h3>Job Description</h3>
Job DescriptionDescription:
Who We Are
Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. 
We’re a growing company looking for motivated professionals to join our team!
The Tier 2 Technical Customer Support Engineer plays a critical role in supporting our post-sales Scale Computing customers, because our number one goal is to make our customers exceptionally happy when they seek our support. We believe in best-ever experiences from the inside out - so this means we’re looking for an approachable, friendly candidate who will love their co-workers as much as we love them.
A successful Tier 2 Support Engineer requires impeccable problem-solving, communication, and interpersonal skills, patience, a customer-friendly attitude, and the ability to work in a team environment. Our employees are intelligent, enthusiastic, entrepreneurial, and actively create the vision of Scale Computing.
Unlike Tier 1 Support Engineers, Tier 2 Support Engineers will be required to work directly with multiple Scale Computing teams for complex issues, including Product and Engineering, and will be responsible for resolving cases directly from customers and those escalated from the Tier support team. Every member of our Support team will strive to maintain an above-industry average Net Promoter Score (NPS) and meet/exceed Team and Individual goals and Key Performance Indicators (KPIs) as established by Support Management. Bonus points for those who are obsessed with high customer satisfaction. 
 
 Great candidates will look like this: 
<ul>
<li>Enjoy troubleshooting and problem-solving analytically</li>
<li>Understand customer needs and ensure clarity on the status of technical issues</li>
<li>A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment</li>
<li>An excellent communicator, written and verbal, who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions</li>
<li>A motivated self-starter who thrives on prioritization and follow-through </li>
<li>Passionately creative in mindset and has the ability to adapt quickly to evolving business needs</li>
</ul>
Requirements:Required skills/experience
 
Strong understanding of virtualization technologies, networking, Linux CLI, Windows Administration, and storage technologies.
<ul>
<li>Demonstrated experience in handling both technical and customer escalations.</li>
<li>Project management experience preferred.</li>
<li>Excellent communication skills tailored to audiences at all levels, including C-suite executives, engineering, and other business support staff</li>
<li>Proficient organization, project management, and follow-through.</li>
</ul>
Responsibilities
<ul>
<li>Complete Scale Computing’s Onboarding program and work with management to identify any gaps in the training plan</li>
<li>Provide support for the Hyper-converged computing clusters for Scale Computing customers and partners.</li>
<li>Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while delighting our customers with a friendly and helpful experience.</li>
<li>Advanced troubleshooting and problem-solving skills at the network and OS levels and the ability to identify Tier 1 knowledge and/or training gaps for coaching opportunities</li>
<li>Escalate issues appropriately beyond the scope of Tier 2, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom)</li>
<li>Become a Subject Matter Expert in at least one of the following areas: Linux, Windows Server, Networking, Migration Tools, Performance, VMware, and other areas as defined. </li>
<li>Work on important Scale Computing Support Initiatives as assigned by Support Management. Effective time management skills are required to do this successfully. </li>
<li>Demonstrates consistent adherence to case management requirements and produces useful Knowledge Base artifacts/articles </li>
<li>Participate in the on-call rotation as agreed by the Tier 1 &amp; 2 Support team. When on-call, be prepared to address technical issues at all times</li>
<li>Partner with our Services team for scheduled Service-related tasks, including installation of SC//Platform.</li>
<li>Provides excellent customer service to EVERY internal and external customer.</li>
<li>Understand technical needs of 3rd-party applications sold and supported by Scale Computing</li>
<li>Stay up-to-date on new product features and updates, and proactively seek out additional resources and training to deepen understanding of the product.</li>
<li>Hyper-proactive approach to all learning and development as well as with attending to customer needs.</li>
</ul>
Perks and Benefits
Group medical insurance.
Casual dress code.
Hybrid Work schedule 
Paid company holidays.
Cab Facilities.
Fully stocked snacks at office.
Vibrant and Inclusive Workplace Atmosphere.
Flexible work environment and an opportunity to grow as we grow.
 
Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.

Tier 2 Technical Customer Support Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
Who We Are
Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. 
We’re a growing company looking for motivated professionals to join our team!
 
The Tier 1 Technical Customer Support Engineer is the most critical role in supporting our post-sales Scale Computing customers because our number one goal is to make our customers exceptionally happy when they seek our support. We believe in the best-ever experiences from the inside out - so this means we’re looking for an approachable, friendly candidate who will love their co-workers as much as we love them.
A successful Tier 1 Support Engineer requires impeccable problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. Our employees are intelligent, enthusiastic, entrepreneurial, and actively create the vision of Scale Computing.
Tier 1 Support Engineers will work directly with Tier 2 Support Engineers and Support Management to maintain an above-industry average Net Promoter Score (NPS) and meet/exceed Team and Individual goals and Key Performance Indicators (KPIs) as established by Support Management. Bonus points for those who are obsessed with high customer satisfaction. 
 
Great candidates will look like this: 
<ul>
<li>Enjoy troubleshooting and problem-solving analytically</li>
<li>Understand customer needs and ensure clarity on the status of technical issues</li>
<li>A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment</li>
<li>An excellent communicator, written and verbal, who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions</li>
<li>A motivated self-starter who thrives on prioritization and follow-through </li>
<li>Passionately creative in mindset and has the ability to adapt quickly to evolving business needs</li>
</ul>
 
Requirements:
Responsibilities
<ul>
<li>Complete Scale Computing’s Onboarding program and work with management to identify any gaps in the training plan</li>
<li>Provide support for the Hyper-converged computing clusters for Scale Computing end-users, customers, and partners</li>
<li>Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while delighting our customers with a friendly and helpful experience</li>
<li>Troubleshoot and problem-solve analytically while utilizing a vast knowledge base of documentation and other standard operating procedures (SOPs)</li>
<li>Escalate issues not resolvable via knowledge base to Tier 2, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom)</li>
<li>Participate in the on-call rotation as agreed by the Tier 1 &amp; 2 Support team. When on-call, be prepared to address technical issues at all times</li>
<li>Partner with our Services team for scheduled Service-related tasks, including installation of SC//Platform.</li>
<li>Provides excellent customer service to EVERY internal and external customer</li>
<li>Stay up-to-date on new product features and updates, and proactively seek out additional resources and training to deepen understanding of the product.</li>
<li>Develop and maintain supplemental skills such as networking and 3rd-party product integrations, which can help enhance overall product knowledge.</li>
</ul>
Requirements and useful skills/experience
<ul>
<li>Learn and maintain advanced technical knowledge about all aspects of supported products and services provided by Scale Computing</li>
<li>Understand 3rd-party applications sold and supported by Scale Computing</li>
<li>Excellent communication skills tailored to audiences at all levels, including C-suite executives, engineering, and other business support staff</li>
<li>Proficient organization, project management, and follow-through</li>
<li>Hyper-proactive approach to all learning and development as well as attending to customer needs</li>
</ul>
Perks and Benefits
Group medical insurance.
Casual dress code.
Hybrid Work schedule 
Paid company holidays.
Cab Facilities.
Fully stocked snacks at office.
Vibrant and Inclusive Workplace Atmosphere.
Flexible work environment and an opportunity to grow as we grow.
Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.

Tier 1 Technical Customer Support Engineer

<h3>Job Description</h3>
Job Description
Technical Support Engineer 
Volvo Trucks | Greensboro, NC (On-site)
$90,000–$100,000 DOE - Medical, Dental, Vision, 401k, PTO
Support smarter. Solve deeper. Drive product excellence. Join a team that tackles some of the toughest technical challenges in the heavy truck industry. As a Technical Support Engineer embedded with Volvo Trucks in Greensboro, NC, you’ll be the go-to expert for resolving product issues affecting Class 8 powertrain, chassis, and electronic systems—directly supporting dealers, service teams, and field stakeholders across North America.
What You’ll Do:
<ul>
<li>
Diagnose complex product issues using advanced data acquisition and analysis tools
</li>
<li>
Provide expert support to dealers and markets for Volvo and Mack trucks
</li>
<li>
Conduct root cause analysis (RCA) and implement containment actions
</li>
<li>
Deliver technical solutions aligned with NA workshop repair practices
</li>
<li>
Travel as needed to support market-critical customer concerns
</li>
<li>
Collaborate across engineering, quality, and service support functions
</li>
</ul>
What You Bring:
<ul>
<li>
8+ years of relevant experience in technical support or heavy vehicle systems
</li>
<li>
Expertise in powertrain, chassis, and vehicle electronics
</li>
<li>
Deep knowledge of Volvo and Mack diagnostic platforms and service tools
</li>
<li>
Strong foundation in mechanical/electrical systems engineering
</li>
<li>
Proficiency in CANalyzer, Tech Tool, JPRO, and similar diagnostic tools
</li>
<li>
Bachelor’s degree in Mechanical or Electrical Engineering (or equivalent experience)
</li>
<li>
Ability to communicate clearly with field teams and translate data into action
</li>
</ul>
Why Netgroup? We’re a consultant-first engineering firm built for long-term partnerships—not short-term gigs. You’ll be part of a hand-picked team, embedded with a global OEM, with real opportunities to grow and make meaningful impact.
Location: On-site at Volvo Trucks, Greensboro NC – No remote option
#TechnicalSupportEngineer #VolvoTrucks #TruckDiagnostics #CANalyzer #DataAnalysis #NetgroupEngineering #GreensboroJobs #HeavyVehicleEngineering
Company DescriptionNetGroup Inc. is an engineering services company with a strong entrepreneurial work environment and enthusiastic and talented co-workers. Our employees are our most valued asset and we strive to recruit and retain top talent by offering a relaxed and results oriented work environment coupled with an excellent compensation package. We are closely affiliated with NetGroup AB in Sweden, a global supplier of engineering and IT consulting services with over 1,200 experienced engineers. Our customers are primarily within the automotive and energy sectors. For more information on NetGroup please visit our website at: <a href="http://www.netgroupengineering.com" target="_blank">www.netgroupengineering.com</a> 
<h3>Company Description</h3>
NetGroup Inc. is an engineering services company with a strong entrepreneurial work environment and enthusiastic and talented co-workers.\r\n\r\nOur employees are our most valued asset and we strive to recruit and retain top talent by offering a relaxed and results oriented work environment coupled with an excellent compensation package.\r\n\r\nWe are closely affiliated with NetGroup AB in Sweden, a global supplier of engineering and IT consulting services with over 1,200 experienced engineers.\r\n\r\nOur customers are primarily within the automotive and energy sectors.\r\n\r\nFor more information on NetGroup please visit our website at:\r\n\r\n<a href="http://www.netgroupengineering.com" target="_blank">www.netgroupengineering.com</a>

Heavy Vehicle - Technical Support Engineer

<h3>Job Description</h3>
Job Description
Level 3 Technical Support Engineer Portland, ME (Onsite)
Location:&nbsp;Portland, Maine (Onsite) Job Type:&nbsp;Full-Time
 
Join Netsurit Where Technology Meets Ambition
 
Step into the future with&nbsp;Netsurit, ranked&nbsp;#305 on Inc. 5000 Americas Fastest-Growing Private Companies&nbsp;and winner of the&nbsp;2024 Global MSP501 Top 500 Managed Service Providers!
We are not just solving IT problems we are&nbsp;shaping the future of AI-powered innovation. Help us&nbsp;design, implement, and scale intelligent solutions&nbsp;that empower businesses to automate processes, uncover insights, and accelerate growth. You will leverage tools like&nbsp;Microsoft Copilot,&nbsp;Azure AI, and&nbsp;custom machine learning models&nbsp;to turn data into meaningful business outcomes.
 
Please share your experience and knowledge in AI as part of your application we would&nbsp;love to see how you can help us drive what's next!
 
About the Role:
 
As a&nbsp;Level 3 Technical Support Engineer, you will be the go-to expert for advanced technical challenges, delivering&nbsp;high-end proactive and reactive support&nbsp;for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future-ready.
 
What You will Do:
<ul>
<li>Design and implement projects&nbsp;based on client requirements and scope</li>
<li>Perform&nbsp;infrastructure security analysis and reporting</li>
<li>Create&nbsp;client documentation and policy design</li>
<li>Manage incidents, problems, and service requests using ITIL best practices</li>
<li>Apply&nbsp;Change Management&nbsp;where necessary</li>
<li>Deliver technical workshops and mentor junior team members</li>
<li>Stay ahead of emerging technologies and AI-driven solutions</li>
</ul>
 
What we are&nbsp;looking for:
<ul>
<li>3 -&nbsp;5+ years&nbsp;in IT &amp; Networking with formal IT qualifications (Microsoft role-based certifications preferred)</li>
<li>Hands-on experience with&nbsp;Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V / VMware</li>
<li>Strong knowledge of&nbsp;TCP/IP networking, VLANs, firewalls, managed switches, and routers</li>
<li>Solid understanding of&nbsp;network security, malware/ransomware prevention</li>
<li>Familiarity with&nbsp;ITIL Framework&nbsp;and ITSM systems</li>
<li>Minimum&nbsp;1-year onsite experience&nbsp;at a client location</li>
<li>Passion for IT, strong problem-solving skills, and eagerness to learn and grow</li>
</ul>
 
Bonus Points For:
<ul>
<li>Experience with&nbsp;AI technologies&nbsp;(Microsoft Copilot, Azure AI, ML models)</li>
<li>Project leadership and client consulting experience</li>
</ul>
 
Why Netsurit?
Work with cutting-edge technologies and AI innovation Be part of an award-winning, fast-growing global MSP Opportunities for professional development and certifications Collaborative team culture that values your ideas Competitive compensation and benefits
 
Ready to take your career to the next level and help us drive what is next in AI? Apply today and join a team that it is redefining IT and innovation!
Company DescriptionAbout Netsurit: We are #305 on Inc 5000 America's Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers! ﻿ With headquarters in New York, Netsurit is a global leader in IT solutions, providing comprehensive managed services, cybersecurity, AI capabilities, and strategic insights for organizations of all sizes. For 27 years, Netsurit has helped more than 600 businesses navigate the complexities of the modern workplace by ensuring critical applications and infrastructure are always on, secure, and resilient. ﻿A Note to Third Parties: Principals only. Recruiters, please don't contact this job poster. Please do NOT contact us with unsolicited services or offer 
<h3>Company Description</h3>
About Netsurit: We are #305 on Inc 5000 America's Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers! ﻿\r\n\r\nWith headquarters in New York, Netsurit is a global leader in IT solutions, providing comprehensive managed services, cybersecurity, AI capabilities, and strategic insights for organizations of all sizes.\r\n\r\nFor 27 years, Netsurit has helped more than 600 businesses navigate the complexities of the modern workplace by ensuring critical applications and infrastructure are always on, secure, and resilient.\r\n\r\n﻿A Note to Third Parties: Principals only. Recruiters, please don't contact this job poster. Please do NOT contact us with unsolicited services or offer

Level 3 Technical Support Engineer (Onsite)

<h3>Job Description</h3>
Job Description
At Imply, our mission is to empower people and organizations to achieve more with their data. We believe that better insights lead to better decisions, and that the right technology can remove barriers, spark innovation and create lasting impact. In addition to our successful database business, we're building the industry's first observability warehouse, Imply Lumi. Built by the creators of Apache Druid, Lumi lets organizations store more data, support more use cases and spend less for observability. Imply Lumi is a high-performance, cost-efficient data layer built to decouple existing observability tools with zero disruption.
In this role, you will help redefine what is possible with observability and security data. As part of the Support Team you will play an important role in bringing Imply Lumi to life. Lumi delivers lightning fast queries, significant cost savings and seamless integration with leading observability technologies while giving customers the freedom to innovate without vendor lock-in. You will partner closely with customers to understand their challenges, design tailored solutions and demonstrate how Lumi can unlock new levels of speed, scale and value from their data.
Backed by leading investors including a16z and Bessemer Venture Partners, Imply is on a fast growth trajectory, transforming how organizations manage and gain insights from their observability and security data. Our customers, including Pepsi, Reddit, Roblox, Salesforce, and others, rely on our technology to power faster decisions, reduce costs, and unlock new possibilities. Come join a team of innovators and problem-solvers who are reshaping the future of data!
The Role
We are looking for an experienced Senior Technical Support Engineer who is dynamic, technology savvy and customer centric. If you are a natural problem solver and a strong communicator with diverse technical skills, you are the right fit for this role! 
You're a great fit if you enjoy the thrill of resolving a diverse range of real-time problems, love to learn, and are highly motivated to deliver exceptional results to our customers while serving with some of the best support engineers around in a fun and fulfilling environment. You will get to leverage both your technical and interpersonal skills as you partner with Engineering, Customer Success Management, Customer Architect and Product Management teams. If you are ready to roll up your sleeves, grow your technical skills, and help solve technical challenges in a supportive environment, we want to hear from you! 
Responsibilities
<ul>
<li>Deep troubleshooting and resolving customer issues on Imply Druid platform within Service Level Agreements</li>
<li>Responsible for attending to operational issues on Imply's SaaS offering (Polaris), Imply Hybrid hosted on AWS infrastructure, and self hosted clusters on major Cloud platforms such as AWS, GCP, and Azure</li>
<li>Diagnosing, reproducing, and resolving a wide range of customer issues on the Imply Druid platform that includes Pivot (Imply's data visualization tool, designed specifically to utilize the speed of Druid), Clarity (Imply's monitoring tool), backend DB (Mysql, postgres), deep storage (HDFS, S3, Azure blob, etc) and ZooKeeper services ranging from simple configuration changes and ingestion issues to helping customers troubleshoot in Imply clusters with hundreds of nodes</li>
<li>Writing technical content in the form of knowledge-based articles dedicated to operational efficiency and thereby empowering and enabling teammates and customers</li>
<li>Ensure issues and time spent are tracked and documented appropriately in the Zendesk ticketing system </li>
<li>Assess the level of business impact of issues/product defects/feature requests reported by customers and create detailed reports in Jira to share with the Engineering team </li>
<li>Describe ongoing problems, bugs and flag discrepancies in expected behavior when Engineering assistance is needed</li>
<li>Work closely with the members of Engineering, Customer Success Management, and Customer Architect teams to help drive customer issues to resolution</li>
<li>The position includes participation in an on-call rotation to cover after-hours and weekend/holidays escalations</li>
</ul>
Requirements
<ul>
<li>5+ years of experience in technical support or customer facing roles</li>
<li>You have an extensive working knowledge on Linux platforms and system administration</li>
<li>You have strong troubleshooting skills and technical knowledge to logically approach problems</li>
<li>You have a good understanding and working knowledge of big data platform ecosystems and distributed systems</li>
<li>You have a good understanding and working knowledge of relational database management and proficiency in SQL</li>
<li>You possess excellent writing and communication skills with an attention to detail</li>
<li>You are a team player and always ready to help</li>
</ul>
Bonus Points 
<ul>
<li>Working experience on major Cloud infrastructure platforms AWS, Microsoft Azure &amp; GCP</li>
<li>Good understanding and working knowledge of Kubernetes</li>
<li>Experience in supporting streaming applications such as Kafka and Kinesis &amp; ETL applications</li>
<li>Experience in supporting big data ecosystems on Cloud infrastructure or cloud SaaS applications</li>
<li>Experience in data modeling &amp; visualization</li>
<li>Experience with Splunk or other observability tools</li>
</ul>
What We Offer
<ul>
<li>100% Paid Medical, Dental and Vision Benefits</li>
<li>401(k) Program</li>
<li>Fertility Coverage</li>
<li>Pet Insurance </li>
<li>Dependent Care FSA</li>
<li>Mental Health Support</li>
<li>Life and AD&amp;D Insurance</li>
<li>Unlimited Paid Time Off - USA Only</li>
<li>Wellness Stipend</li>
<li>Home Office Equipment Reimbursement</li>
<li>Pre-Tax Commuter Benefits</li>
</ul>
Individual compensation will be determined based on the candidate's experience and qualifications aligned with Imply's internal leveling guidelines and benchmarks. The below range encompasses roles with on target earnings. This role is also eligible to participate in Imply's equity plan subject to the terms of the applicable plans and policies.
Compensation: $115,000 - $155,000
Don't meet every single requirement? Studies have shown that certain minority groups are less likely to apply to jobs unless they meet every qualification. At Imply, we are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or for other roles in the future.
Imply is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Please note, applications and candidate submissions are subject to our privacy policy and, for California residents, the CCPA terms available at <a href="https://imply.io/privacy" target="_blank">https://imply.io/privacy</a>.
—
Attention: Imply Applicants
Due to reports of phishing, we're requesting that all Imply applicants apply through our official Careers page at imply.io/careers. All official communication from Imply will come from email addresses ending with @imply.io.
#LI-REMOTE

Senior Technical Support Engineer (Remote)

<h3>Job Description</h3>
Job DescriptionSalary: $60,000 - $90,000 p/a 
Options Graduate and Placement Programme
 
Location: New York
Salary: Competitive
 
Working for Options
 
Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options future growth and success. 
We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
 
Who are we?
 
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
 
Why Options?
 
<ul>
<li> Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.</li>
<li> Continuous career development opportunities: We provide professional skills development and technical training.</li>
<li> The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.</li>
<li> Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.</li>
</ul>
 
The Role
 
The positions will be full-time, paid and based inNew Yorkinitially, although there will be opportunities to work from company offices in Auckland, Belfast,Hong Kong, Singaporeand London for successful candidates.
 
We welcome applications from graduates from a broad range of disciplines including those with technical and engineering backgrounds, as well as science, business, mathematics, marketing and finance. We have a fresh new team expanding globally and we want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
 
At Options we are focused on creating a learning environment that enables you to develop and flourish in all aspects of your work. You own your career, you choose your own path, and we provide the opportunities to make it happen.
 
 
Essential Criteria
 
 Strong research, writing and communication skills. Ability to work in a fast-paced and changeable working environment. Customer service experience (comfortable working with senior management and business owners). Exceptional organisational skills and strong attention to detail. Desire to travel and see the world. Ability to work independently and manage your own projects in a professional manner. Solid competency in the following: Word, PowerPoint and Excel. Candidates must have or be working towards an Undergraduate degree or have previous experience in a similar role.
 
 
Desirable Criteria
 
 Previous start-up, technology or business experience. Degree level qualification or equivalent in related field. A passion for start-ups, innovation and financial technology. Strong interpersonal skills with client facing experience. Project management skills and proven ability to manage own workload.
 
(In the case of applications for technical positions, examples of previous work are encouraged.)
 
 
How to apply
 
 
Please submit a CV and cover letter to the Options Graduate and Placement Programmeon the Options Career Page at<a href="https://www.options-it.com/careers/.On" target="_blank">https://www.options-it.com/careers/.On</a> your CV, please include a section on your Hobbies and Interests. On the covering letter please detail the role you are applying to, along with your availability.
 
If you have any questions about this position, please contact <a href="mailto:careers@options-it.com" target="_blank">careers@options-it.com</a>.

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