Customer Technical Support Engineer
Job Description
About Us
K12USA.com is a small, established technology company serving K–12 schools across the United States for over 25 years. We specialize in reliable, on-premise and web-based solutions, including our SecureSchool firewall.
We’re a tight-knit team that takes pride in providing real, human support. Many of our school customers have been with us for years—and they rely on us every day.
Position Overview
We’re looking for a hands-on Technical Support Engineer/Network Admin to join our team in our Island Heights, NJ office.
This role combines network administration, technical support, and hardware preparation. You’ll work directly with our SecureSchool appliances, support school networks across the country, and help keep both our internal systems and customer environments running smoothly.
Schedule & Compensation
• Full-time, in-office (Monday–Friday 7:30AM EST – 5:30PM EST)
• Typical schedule averages ~50 hours per week
• Salary: 65k-75k plus 10 hours/week of paid overtime
• Employee health insurance offered
This structure provides consistent additional earnings while supporting our customers’ needs.
Key Responsibilities
• Provide technical support to K–12 school customers (remote support from the office)
• Troubleshoot network issues (firewalls, DNS, connectivity, filtering, etc.)
• Configure SecureSchool firewall appliances
• Maintain internal Windows network environment
• Collaborate with development and support team on troubleshooting and improvements
Required Skills & Experience
• Strong networking knowledge (firewalls, routing, DNS, DHCP)
• Hands-on troubleshooting experience with network connectivity issues
• Experience with FreeBSD or Linux-based systems
• Familiarity with remote system administration tools, like SSH (e.g., PuTTY)
• Strong communication skills for working directly with customers
• Ability to manage multiple responsibilities independently
Preferred (Nice to Have)
• Experience in a technical support role, including troubleshooting and assisting customers via phone and email
• Hardware/server configuration experience
• Experience with Windows Server (Active Directory)
What We’re Looking For
• Reliable and self-motivated
• Comfortable wearing multiple hats in a small company
• Practical, hands-on problem solver
• Friendly and professional—our customers count on us
Why Join Us?
• Small, supportive team where your work truly matters
• Long-term, loyal customer base across the U.S.
• Variety in your day—no two days are the same
• Opportunity to work with a unique, in-house products
Please forward your resume by e-mail to suzanne@k12usa.com. No recruiters.