field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Remote Customer Support Specialist 
Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits
At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions from aerospace to biotechnology, pollution control to energy innovation. 
Our clients depend on us not just for technical excellence, but for exceptional service. 
That's where you come in.
We are looking for a Remote Customer Support Specialist who brings intelligence, empathy, and ownership to every client interaction someone who will elevate the support experience as an extension of our engineering excellence.
What You'll Be Doing:
- Serve as the first point of contact for clients, handling inquiries, troubleshooting issues, and providing timely, thoughtful solutions.
- Develop a deep understanding of our services from CFD modeling to physical modeling to better support client success.
- Communicate with professionalism, clarity, and technical fluency across email, live chat, and support ticketing platforms.
- Work cross-functionally with Engineering, Operations, and Project Management teams to ensure client needs are met and exceeded.
- Track client interactions, document cases clearly, and help refine internal processes to make service even better.
- Identify patterns and recurring challenges, bringing insights forward to drive improvements.
What You'll Bring:
- 2+ years of Customer Support or Client Success experience, preferably supporting technical, scientific, or engineering clients.
- Strong communication skills able to simplify complex concepts for diverse audiences.
- Empathy, patience, and a solutions-oriented mindset.
- Highly organized and self-directed, thriving in a remote work environment.
- Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and remote collaboration tools (Slack, Zoom, etc.).
- Bonus points for background or strong interest in civil engineering, environmental sciences, aerospace, or biotechnology.
What We Offer:
At Heritage Civil Works, we don't just invest in projects we invest in our people. 
Here's what you'll receive when you join us:
- Comprehensive Health Insurance (medical, dental, vision)
- Professional Development Support (courses, certifications, leadership training)
- Generous Paid Time Off (PTO) and Paid Holidays
- 401(k) Retirement Plan with company matching
- Mental Health and Wellness Programs
- Performance-Based Bonuses
- Home Office Setup Stipend to ensure you're ready to excel
- Career Advancement Opportunities grow with a company that's building the future
Let's Deliver Excellence Together
If you're ready to combine world-class customer care with world-changing engineering innovation, 
then Heritage Civil Works is where you belong.
Apply today.
Heritage Civil Works Engineering Tomorrow, Today.

Customer Support Specialist

<h3>Job Description</h3>
Job Description
*** You must be in Dallas (Allen, Texas) and willing to be in the office a minimum of 3 days a week***
About Us: Paynada is a pioneering force in B2B payment technology services, committed to delivering innovative solutions tailored to our clients' evolving needs. With strategic partnerships, cutting-edge technologies, and a team of experts, we offer a diverse range of products and services, empowering businesses across the U.S. to seamlessly accept all payment types. Operating with the agility of a startup and backed by years of success and secure private financial support, we're dedicated to growing together and staying ahead in the industry.
Position:
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Paynada offers innovative payment processing solutions to merchants. Paynada has put together a comprehensive package of products and services. Paynada delivers a consultative approach on the best platforms and equipment most suitable for each merchant.
Responsibilities:
<ul>
<li>Answer high volume support calls and requests daily</li>
<li>Make outbound calls to customers to provide support on their requests</li>
<li>Deploy and install new equipment and reprogram existing equipment as needed for customers</li>
<li>Review files in CRM to ensure proper set up and installation</li>
<li>Create POS/VAR Sheets </li>
<li>Offer general support to merchants and sales agents</li>
<li>Provide exceptional customer service and support </li>
<li>Work closely with multiple departments and vendors to ensure a smooth activation and provide continued support for merchants.</li>
<li>Other duties as assigned</li>
</ul>
Skills:
Required Skills: 
<ul>
<ul>
<li>Excellent verbal and written communication skills. </li>
<li>Excellent customer service skills with the ability to handle multiple personalities and escalated issues</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Excellent time management skills with a proven ability to meet deadlines</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Willingness to work a varying schedule which does include after hours support</li>
<li>Willingness to work in a hybrid office setting</li>
<li>Bilingual is preferred, but not required</li>
<li>Proficient with Microsoft Office Suite</li>
</ul>
</ul>
Required Education/Experience:
<ul>
<ul>
<li>Associate's degree or equivalent from two-year college or technical school is preferred</li>
<li>Minimum of 2 years of experience in the merchant services industry is required</li>
<li>Minimum of 2 years of experience in a technical/customer support role is required</li>
</ul>
</ul>
 
Compensation:
The pay range for this position is $19.00 to $24.00 per hour, depending on experience
 
Schedule &amp; Work Location:
This position is OFFICE based at our office in Dallas, Texas. This position is required to be in the office Wednesday thru Friday, 9 AM CST - 6 PM CST. There is an opportunity to work from home on Monday and Tuesday, 9-6.
 
Benefits: "Remote-first" culture – work from anywhere in the U.S. with a reliable internet connection.
<ul>
<li>Genuine work/life balance.</li>
<li>Dynamic company culture.</li>
<li>401k with company match.</li>
<li>Upward mobility and career development opportunities.</li>
<li>Medical, dental, and vision benefits for employees and dependents </li>
</ul>
Join Paynada, where success is unlimited, and your career in sales is built on innovation and growth. We're not just a company; we're a community working towards a shared future in business development.
#LI-NS1
 
 Monday - Friday, 9 AM - 6 PM REMOTE OPTIONAL Monday-Tuesday IN OFFICE Wednesday - Friday

<h3>Job Description</h3>
Job Description
Company Overview
Digi Security Systems is an industry leader in the design, installation and support of custom video surveillance, electronic access control, intrusion detection and fire solutions for companies of all sizes. We've built our reputation on innovation and reliable service, and we're known as the industry's experts.
Position Overview
We are seeking an excellent Remote Support Technician to join our Remote Support Service Team! The Remote Support Technician is responsible for receiving, reviewing, documenting and resolving remote support service calls. This role ensures efficient handling of service requests, timely resolution of technical issues, proper documentation, and coordination with field service teams when on-site support is required. This person should have at least 1-3 years of experience in remote support or IT customer service, and s/he must have exceptional communication, administrative, and organizational skills. Preference will be given to candidates with experience working for a company in the low voltage security industry. This role requires at least 1-3 years of experience in remote troubleshooting and problem solving, knowledge of networking and connectivity principles, and direct experience in software and system configurations for IP network security systems.
Please note, there is one Remote Support position that can be based at any of our offices.The Remote Support Specialist, if hired in Dallas, is expected to commute to our location in Richardson every day. Starting pay for this position is $24-26/hour, but is negotiable depending on experience.
Job Responsibilities
<ul>
<li>
Ticket Management &amp; Remote Support
· Receive, review, and triage incoming service tickets to determine the nature and priority of the issue.
· Diagnose and resolve technical issues remotely for security systems, including surveillance, access control, and other systems.
· Document all troubleshooting steps, resolutions, and customer interactions in the ticketing system with clarity and accuracy.
· Escalate and assign tickets to the appropriate field service team board when remote resolution is not possible.
· Ensure SLAs (Service Level Agreements) and response times are met for all support requests.
· Document and retain remote support agreements and terms and conditions for partners utilizing remote support services.
</li>
<li>
Process Improvement &amp; Collaboration
· Collaborate with field service teams to ensure seamless coordination between remote and on-site support.
· Work with engineering and technical teams to escalate complex issues and improve system supportability.
· Identify recurring technical issues and recommend process improvements or system optimizations.
· Stay updated on emerging technologies and industry best practices related to security system integration.
</li>
<li>
Reporting &amp; Documentation
· Maintain and improve a knowledge base of common issues and solutions to enhance team efficiency.
· Ensure compliance with security policies and industry regulations in all support activities.
</li>
</ul>
Key Skills:
<ul>
<li>
Strong knowledge of low-voltage security systems, including CCTV, access control, and alarms.
</li>
<li>
Strong knowledge of networking and remote support connection means and methods.
</li>
<li>
Proficiency in ticketing systems and remote troubleshooting tools.
</li>
<li>
Excellent problem-solving, communication, and customer service skills.
</li>
<li>
Strong organizational skills with a focus on documentation and process improvement.
This role is critical to ensure high-quality remote support and efficient service delivery for security system customers.
</li>
</ul>
Benefits:
<ul>
<li>30 hours PTO plus 2 weeks vacation accrual rate</li>
<li>3 weeks vacation accrual rate after first year of employment</li>
<li>7 company-wide paid holidays throughout the year</li>
<li>401k plan w/corporate matching structure</li>
<li>Full health benefits-medical, dental and vision</li>
<li>Included life insurance, additional available for purchase</li>
<li>Accident/critical illness insurance available for purchase</li>
<li>Required training/licensing paid for by company</li>
<li>Voluntary professional development opportunities</li>
<li>Company laptop, company phone, uniforms and gear</li>
<li>Overtime and bonus pay</li>
</ul>
Disclaimer: This job description is not all encompassing of job responsibilities and is not in any way a binding document. It does not affect the at will nature of employment at Digi Security Systems.
#LI-VW1

Remote Support Specialist

<h3>Job Description</h3>
Job Description$36,400 + 5% VIP 
Looking to start your career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology. Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. 
We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan – we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!
JOB DESCRIPTION
Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving technical and non-technical product issues and questions.
Core Requirements and Responsibilities: 1. Provides the highest level of customer support to our Industry customers. 2. Uses job aids to resolve issues and answers non-technical and technical questions regarding our software products and services. 3. Documents customer cases using customer relationship management system. 4. Processes daily tasks with a high level of accuracy and productivity to meet performance metrics. 5. Able to support Agency, Carrier, Provider as well as Individuals and is enabled in all phone queues. We promote from within so we want every new employee to have the following fundamental skills:
1. Effective communicator (written and verbally) 2. Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines 3. Tech-savvy and basic knowledge of MS Office 4. Can pick up new skills quickly 5. Demonstrates regular and reliable attendance No experience is required. We’ll provide you with an effective onboarding program and when you are ready, we’ll offer ongoing development opportunities to prepare you to become our next generation of critical talent for other positions across our business. We also offer tuition reimbursement! Additional Requirements and Details: • Travel not anticipated. • Ability to work remote with a stable internet connection on an as needed basis • Located and working from an office location (when required) • Occasional lifting and/or moving up to 10 pounds. • Frequent repetitive hand and arm movements required to operate a computer. 
• $36400 / year • WFH Flexible • #LI-Hybrid

Customer Support Specialist I

<h3>Job Description</h3>
Job DescriptionDescription:
Customer Support Specialist 
At B&amp;A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&amp;A believes in ensuring its employees feel deeply connected to B&amp;A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value – not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We’d love for you to join our team! 
Responsibilities 
B&amp;A has an exciting opportunity for a Customer Support Specialist supporting a federal contract. This is a 100% remote opportunity and can be performed from anywhere in the continental United States. In this role, you’ll have the opportunity to:
<ul>
<li>Respond immediately to users requesting assistance by telephone or email, and record and validate customer's contact information.</li>
<li>Ensure technical problems are clearly defined with a precise description of the problem being encountered; technical terms spelled out, so they can be easily understood by either functional/technical analysts or business process owners who may be called upon to investigate the problem.</li>
<li>Provide password resets.</li>
<li>Perform initial system diagnosis and resolution or reassign to appropriate Salesforce queue for resolution.</li>
<li>Track Salesforce tickets to resolution and notifying user when resolved.</li>
<li>Record problem resolution and receive confirmation from customer of resolution.</li>
<li>Supporting the customer with data analysis regarding trends and possible enhancements gathered through standard help desk call operations.</li>
<li>Provide continuous improvement and enhancements to the customer’s technical support process.</li>
<li>Employees will be responsible to create a suitable work environment in their home or other secure area for work purposes. The client will provide Government Furnished Equipment (GFE) necessary to execute the mission.</li>
</ul>
Education and Experience
<ul>
<li>High School Diploma</li>
<li>ITIL 4 Certification Desired</li>
</ul>
Required Skills
<ul>
<li>Detail Oriented</li>
<li>Ability to accurately follow procedures and instruction</li>
<li>Help Desk Operations: performing Call Tracking, Documentation, and Service Requests</li>
<li>Internet Explorer: Deep familiarity with Active X Control, Browser Connectivity Settings, Metro and Desktop Browsers, Privacy Settings, Security Zones</li>
<li>Microsoft Office: Creating File Security, Read Only / Files from untrusted location, Troubleshooting Outlook Problems</li>
</ul>
Desired Skills
<ul>
<li>Bilingual speaking (Spanish)</li>
</ul>
Security Clearance
<ul>
<li>Public Trust</li>
</ul>
More About B&amp;A:
 Notable Clients B&amp;A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more. 
 
Benefits and Programs 
B&amp;A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life &amp; AD&amp;D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&amp;A employees enjoy paid time off, B&amp;A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&amp;A’s 401(k) plan is available to all employees and includes a company matching contribution.
B&amp;A has launched several programs to focus on employee engagement, wellness, and assistance. These include:
<ul>
<li>The B&amp;A Cares program: on-staff registered counselor, 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, wellness challenges, and more</li>
<li>A formal mentorship program</li>
<li>Job shadowing and cross training opportunities</li>
<li>Brand Ambassador program</li>
<li>Lifeworks Employee Assistance Program (EAP): engagement through guided wellness and peer recognition. Access to various support resources to include counseling, legal guidance, financial planning, and more</li>
<li>Monthly virtual events</li>
<li>B&amp;A Annual Wellness Challenge: #StepWithB&amp;A, #WalkDuringLunchWithB&amp;A, #VolunteeringWithB&amp;A, and #ExerciseDuringLunchWithB&amp;A, and more</li>
</ul>
At B&amp;A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&amp;A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&amp;A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award. 
 
EEO
 
B&amp;A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&amp;A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&amp;A’s offices, and other workplaces (including client sites) and all other locations where B&amp;A is providing services, and to all work-related activities. 
 
EEO is the Law
 
B&amp;A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization. 
Requirements:

<h3>Job Description</h3>
Job Description
The Customer Engagement Specialist provides “white glove” support and service to our customers. The Representative will be responsible for handling a variety of calls, chats, and email communication regarding Hotwire Communication’s suite of technology services and products.
RESPONSIBILITIES:
<ul>
<li>Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products.</li>
<li>Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s).</li>
<li>Phone, chat and email contact with customers to make recommendations on Hotwire’s Service and resolve issues.</li>
<li>Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements.</li>
<li>Serve as primary support liaison between Hotwire Communications and our residential customers.</li>
<li>Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers.</li>
<li>Other duties as required or assigned.</li>
</ul>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
<ul>
<li>Ability to speak clearly using grammatically correct English (Other language skills a plus)</li>
<li>Must have a High School Diploma or equivalent.</li>
<li>Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support</li>
<li>Strong communication and organizational skills</li>
<li>Demonstrate personal excellence including punctuality, integrity and accountability</li>
<li>Ability to demonstrate sensitivity and compassion</li>
<li>Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays</li>
<li>Must have ability to work independently and in a team environment</li>
<li>A quiet workplace so you can focus on delivering excellent service to our customers</li>
<li>Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s</li>
<li>Candidates must provide and meet all technical requirements prior to the first day of training</li>
</ul>
BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
<ul>
<li>Comprehensive Healthcare/Dental/Vision Plans</li>
<li>401K Retirement Plan with Company Match</li>
<li>Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)</li>
<li>Paid Volunteer Time</li>
<li>Paid Parental Leave</li>
<li>Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service</li>
<li>Employee Referral Bonuses</li>
<li>Exclusive Entertainment Discounts/Perks</li>
</ul>
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Remote Customer Engagement Specialist

<h3>Job Description</h3>
Job Description
✅ Help customers via email, chat, and phone—solve problems and provide guidance. ✅ Follow simple, step-by-step processes to deliver world-class support. ✅ Work remotely on your schedule—no commute, no stress! ✅ Grow with us—opportunities for leadership and advancement.
Why Join Summit Edge Solutions?
No experience required—we provide full training and ongoing coaching. Work-life balance—design your schedule and work from home. Career growth opportunities—we promote from within. Supportive team culture—you’re never alone; we help you succeed. Performance bonuses—earn extra rewards for top-tier customer service.
Who We’re Looking For:
✔️ Strong communicators who love helping people. ✔️ Self-motivated, detail-oriented, and coachable. ✔️ Tech-savvy (comfortable using email, Zoom, and basic tools). ✔️ Positive mindset—we value people who bring energy and enthusiasm!
Apply today and start your new remote career with Summit Edge Solutions!
Company DescriptionSummit Edge Solutions – Elevate Your Career, Redefine Success At Summit Edge Solutions, we believe in breaking boundaries and creating limitless opportunities for professionals across industries. We are a leading remote-first company, dedicated to helping businesses thrive through innovative sales, customer support, and business development solutions. Our mission is simple: empower our people, deliver exceptional service, and drive success at every level. What We Do: We specialize in high-performance remote work solutions, offering businesses a streamlined approach to sales, client relations, and customer support. Our results-driven strategies ensure that companies can scale faster while providing outstanding customer experiences. Why Work With Summit Edge Solutions? ✅ People-First Culture: We invest in your growth and success. ✅ Remote Flexibility: Work from anywhere, on your own terms. ✅ Uncapped Earning Potential: Hard work = real results. ✅ Innovative Training &amp; Support: We set you up to win. ✅ Rapid Career Growth: We promote from within, creating limitless opportunities. At Summit Edge Solutions, we don’t just offer jobs—we provide career-changing opportunities that allow individuals to reach new heights professionally and financially. Ready to elevate your career? Join us and experience the Summit Edge difference 
<h3>Company Description</h3>
Summit Edge Solutions – Elevate Your Career, Redefine Success\r\nAt Summit Edge Solutions, we believe in breaking boundaries and creating limitless opportunities for professionals across industries. We are a leading remote-first company, dedicated to helping businesses thrive through innovative sales, customer support, and business development solutions. Our mission is simple: empower our people, deliver exceptional service, and drive success at every level.\r\nWhat We Do:\r\nWe specialize in high-performance remote work solutions, offering businesses a streamlined approach to sales, client relations, and customer support. Our results-driven strategies ensure that companies can scale faster while providing outstanding customer experiences.\r\nWhy Work With Summit Edge Solutions?\r\n✅ People-First Culture: We invest in your growth and success.\r\n ✅ Remote Flexibility: Work from anywhere, on your own terms.\r\n ✅ Uncapped Earning Potential: Hard work = real results.\r\n ✅ Innovative Training &amp; Support: We set you up to win.\r\n ✅ Rapid Career Growth: We promote from within, creating limitless opportunities.\r\nAt Summit Edge Solutions, we don’t just offer jobs—we provide career-changing opportunities that allow individuals to reach new heights professionally and financially.\r\n Ready to elevate your career? Join us and experience the Summit Edge difference

5,074 Remote Customer Support Specialist Jobs