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<h3>Job Description</h3>
Job Description
JOB SUMMARY:
The Technical Support Administrator provides exceptional technical support to internal and external customers by resolving hardware, software, and system issues via helpdesk, email, phone, and in person. They manage helpdesk operations, oversee IT inventory and asset lifecycle, and coordinate account setups for new and departing staff. Key responsibilities include troubleshooting IT systems, managing user access, leading projects like annual PC replacements, and maintaining documentation. They ensure data confidentiality, collaborate with internal teams and vendors, and support IT upgrades to meet organizational needs efficiently.
COMPENSATION:$26.44-$28.85 per hour (depending on experience)
BENEFITS INCLUDE:
<ul>
<li>Staying Healthy: Medical, Dental,and Vision (Dental &amp; Vision currently free), Flexible Spending Account (FSA)</li>
<li>Feeling Secure: Disability Insurance, Pension Plan, NY State Deferred Compensation Plan, Life &amp; Accidental Death &amp; Dismemberment (AD&amp;D) Insurance, Accident Insurance, Group Specified Disease Insurance and Hospital Insurance</li>
<li>Work-Life Balance: Paid Time Off (PTO: 17 days upon hire; accrue additional time after 1 year), Employee Assistance Program, Paid Holidays, Verizon Wireless Discount, On-site Fitness Center open 24/7, Employee Wellness Program, Culture &amp; Inclusion Council, BJ's Wholesale Club Discount, and more!</li>
</ul>
Click here to view current medical plan rates!
ESSENTIAL FUNCTIONS:
<ul>
<li>Provide excellent user support and customer service, responding to requests via the online helpdesk system, email, telephone, and in person.</li>
<li>Follow standard helpdesk operating procedures and accurately log all helpdesk contacts using helpdesk tracking software.Monitor ticket queue to ensure all work orders are assigned to the proper technicians.</li>
<li>Administer the helpdesk application ensuring proper configuration and functionality of the system.</li>
<li>Troubleshoot and repair hardware issues related to personal computers, thin clients, tablets, printers, monitors, desk phones and other peripheral devices.</li>
<li>Troubleshoot and repair software issues related to Windows OS, Microsoft Office Suite, Outlook e-mail, and many other third-party applications.</li>
<li>Work with third-party vendors, internal customers, and other IT members to install, maintain, troubleshoot, update, and upgrade applications.</li>
<li>Learn various hardware and software systems that are specific to RGRTA and assist with the support for those systems as needed.</li>
<li>Maintain a well-documented and organized inventory system, monitoring equipment from cradle to grave. This includes specifying, ordering, receiving, asset-tagging, and storing equipment, entering, and classifying equipment specifications into the inventory system, and managing equipment disposal.Will also coordinate and perform annual physical audits of IT assets to maintain inventory system integrity.</li>
<li>Coordinate personnel arrivals and departures with the People department, department supervisors, and other IT members.Ensure that equipment and account setup and security are performed per company standards.</li>
<li>Research, recommend, and approve the purchase of new hardware and systems while maximizing value, reducing maintenance, lowering costs, and providing standardization; and in accordance with standards and project / operational requirements.Work with supervisor to plan and maintain a long-term replacement cycle and request capital budget funding accordingly.Revise plans annually to meet changing personnel, budgetary, and company needs.</li>
<li>Distribute and maintain user accounts and their permissions to applications and network resources via Active Directory, NTFS, group policy, and application specific tools as needed.</li>
<li>Maintain print server(s), including adding and replacing network printers and deployment via group policy.</li>
<li>Maintain client operating system and application deployment system as needed to support new hardware systems and software packages.</li>
<li>Serve as the primary contact and project leader for the annual PC Replacement project.</li>
<li>Maintain documentation for work orders, frequently asked questions, applications, and an internal and external knowledgebase on the IT Portal SharePoint site.</li>
<li>Maintain strict confidentiality and data integrity.</li>
</ul>
ADDITIONAL RESPONSIBILITIES:
<ul>
<li>Assist and back-up Information Technology Staff with projects and tasks.</li>
<li>Other duties as assigned.</li>
</ul>
EDUCATION &amp; EXPERIENCE:
<ul>
<li>Bachelor's Degree in Computer Science or technology-related field.</li>
<li>At least three (3) years of experience working in Information Technology.</li>
<li>An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.</li>
<li>Certifications from Microsoft, CompTIA, Cisco preferred.</li>
</ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:
<ul>
<li>Ability to perform a wide variety of duties requiring considerable judgment to work independently devising new methods, adapting or changing standard procedures to meet new conditions and making decisions guided by precedent and within the limits of established policies.</li>
<li>Ability to work within defined objectives and by broad and varying policies, procedures, rules or precedents. Responsible for prioritizing and managing their workload with guidance from supervisor. Details of accomplishing the objective are left to the position. Unusual situations are referred to the supervisor.</li>
<li>Excellent troubleshooting, customer service and technical documentation skills.</li>
<li>Ability to multitask in a constantly changing environment, while prioritizing tasks based on organizational needs.</li>
<li>Ability to maintain professionalism and focus while displaying patience during stressful situations.</li>
<li>Advanced computer/technological skills required in the following:
<ul>
<li>Windows client operating systems</li>
<li>Microsoft Office suite of applications</li>
<li>Help Desk ticket software</li>
<li>OS and Application deployment solutions</li>
<li>Active Directory management</li>
<li>Group policy management</li>
<li>Endpoint security and encryption solutions</li>
</ul>
</li>
<li>Additional intermediate computer/technological skills preferred in the following:
<ul>
<li>Microsoft 365 (Exchange, Intune, Azure Active Directory)</li>
<li>Windows Server Operating System</li>
<li>VMWare vSphere</li>
<li>Mobile device management systems</li>
</ul>
</li>
<li>Advanced knowledge of and familiarity with various computer endpoint hardware and peripherals.</li>
</ul>
PHYSICAL DEMANDS &amp; WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 50 pounds.
The noise level in the work environment is usually moderate.
The employee may occasionally be required to travel commercially. Valid driver's license required.
ADDITIONAL INFORMATION:
Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship and/or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic under applicable federal or state law. RGRTAwill make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business

Technical Support Administrator

<h3>Job Description</h3>
Job Description
Job title
Technical Support Engineer II
Job type
Exempt 
Employee type
Full-time 
Team
IT 
Reports to
Director of Information Technology 
Location
Remote 
Duties and Responsibilities
Our support engineers work remotely and are highly skilled in fixing technical problems, including but not limited to networking and connectivity, M365 and On Prem account setup and administration, software and systems issue troubleshooting and resolutions. With a service first approach and mindset you’ll ease any doubts our users may have about products or services by providing consistent communication.   
  
The technical support engineer provides enterprise-level support to customers/users. An ideal technical support engineer’s resume should highlight their ability to conduct research, diagnose, troubleshoot, and resolve IT issues with client satisfaction in mind.  
Key Responsibilities: 
<ul>
<li>Install and configure computer applications. </li>
<li>Monitor and maintain computer networks. </li>
<li>Configure operating systems. </li>
<li>Resolve issues related to networking and connectivity.   </li>
<li>Prioritize and manage the workflow via a ticketing system. </li>
<li>Diagnose, troubleshoot, and resolve issues using customer input. </li>
<li>Configure computer systems that meet specific requirements. </li>
<li>Learn and work with emerging technologies. </li>
<li>Act as the first point of contact for clients with issues concerning their computer systems and equipment. </li>
<li>Keep track of system issues and adhere to the agreed timeline until an issue is resolved. </li>
<li>Interact with clients via phone, email or chats and provide concise written/verbal instructions. </li>
<li>Maintain procedural documents, inventory and reports. </li>
</ul>
<ul>
<li>Follow standard procedures to resolve issues by connecting them to relevant internal departments. </li>
<li>Provide prompt, accurate feedback to customers/users. </li>
<li>Ensure proper documentation of all issues. </li>
<li>Follow up with clients, ensuring their computer systems are functioning properly after troubleshooting.   </li>
<li>Train and Onboard users on how to use Angeion systems. </li>
<li>Monitor daily performance of technical systems.   </li>
<li>Help users deploy new software or hardware systems. </li>
</ul>
Requirements 
The essential qualifications include, but are not limited to the following 
Education and Experience:  
<ul>
<li>Operating systems including Windows and Linux. </li>
<li>Bachelor’s degree in at least one of the following: computer science, software engineer, information technology, or other related discipline. 1-3 years applicable experience preferred.  </li>
<li>Computer systems, networks, and mobile devices. </li>
<li>LAN/WAN/VPN/WiFi </li>
<li>Command line administration such as Power Shell. </li>
<li>Help desk software such as Zendesk. </li>
</ul>
<ul>
<li>Microsoft Office 365 </li>
<li>Microsoft Windows Active Directory and Domain Administration. </li>
<li>AWS Services </li>
<li>Azure Entra, Intune and Azure AD a plus</li>
</ul>
Traveling
Travel is not required for this position 
Physical and Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. 
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. Sitting for extended periods is common. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. 
This position requires the ability to analyze many variables and choose the most effective course of action at any given point in time. You must be able to handle multiple tasks and diverse work problems daily. You must be able to handle stressful situations and interact with various types of customers, while also prioritizing your workload. 
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 
Reviewed with employee by:
Signature:
Name (print):
Title:
Date:
Employee acknowledgment
Signature:
Name (print):
Title:
Technical Support Engineer 
Date:
Angeion Group is an EOE/Veterans/Disabled/LGBT employer, promotes a drug free workplace, and complies with all state, federal, and local regulations as applicable.

Technical Support Engineer II

<h3>Job Description</h3>
Job DescriptionAssisting customers with basic questions around software licensing and registration via email and sometimes phone. Verifying information being provided by customers and following process to help them on their way. Responding to customer requests and inquiries within a 24-hour business period. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…</a> The pay transparency policy is available here: <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…</a> For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank">https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…</a> We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1005 Company DescriptionThis company offers growth and a great group of people to work with. 
<h3>Company Description</h3>
This company offers growth and a great group of people to work with.

Remote Technical Customer Support

<h3>Job Description</h3>
Job Description
Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.
We are currently looking for a residential Technical Support Representative (TSR) to join our team!
Ideal Candidates:
<ul>
<li>Are inquisitive and have an aptitude for effective problem-solving</li>
<li>Enjoy solving problems and helping to build rapport with customers</li>
<li>Demonstrate advocacy for internal and external customers</li>
<li>Enjoy working in a team-oriented, professional office environment with awesome like-minded people</li>
<li>Some of our very best TSRs are seeking to gain experience in the Information Technology and Networking industry and, in time, have moved into other positions within our company!</li>
<li>Must be able to work Saturday-Wednesday 4pm - 1am</li>
</ul>
What You’ll Do
Our TSRs serve as the primary point of contact for residential internet, TV, and telephone customers with service-related issues. 
TSRs main responsibilities include:
<ul>
<li>Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customer</li>
<li>Thinking logically and following standardized procedures to solve technical issues</li>
<li>Proficiently documenting troubleshooting steps during conversations with customers</li>
<li>Logging all calls handled</li>
<li>Checking and responding to support emails and chats</li>
<li>Maintaining confidentiality and security of all customer information</li>
<li>Making outbound calls for the purpose of follow-up and support</li>
<li>Maintaining schedule flexibility, including weekends and holidays</li>
</ul>
What You’ll Bring to The Table
<ul>
<li>Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunities</li>
<li>Excellent customer service mindset and skills, with prior experience working with customers</li>
<li>The ability to learn quickly and apply coaching feedback</li>
<li>Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks</li>
<li>Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner</li>
<li>Associates degree in Computer Technology or a related field is preferred but not required</li>
</ul>
What You’ll Love About Working With Us
Meaningful Benefits
As a member of the Ritter Communications team, you will have access to competitive compensation and an outstanding benefits package, which includes health, dental, vision, cancer, accident and life insurance, as well as short-term and long-term disability coverage. On top of our already strong 401(k) match program, you will receive additional company funded 401(k) contributions to help you reach retirement goals even faster.
Time Off
We invest in the wellness of team members through paid time off, company-funded health savings accounts, and free gym memberships.
Performance-based compensation
Technical Support Representatives are eligible to receive monthly incentives based on performance, above our normal hourly salary.
We also offer promotion opportunities to TSR 2 and TSR 3 levels for even more earning potential.
Upon achievement of optional CompTIA ITF+, A+, and Network+ certifications, employees are eligible for additional hourly compensation.
Room to Grow
We understand that career development is important to you. It is important to us, too. In the ever-evolving world of technology, continuous learning is vital. From tuition reimbursement to certifications to paid training opportunities, we provide our team with the tools and resources they need to keep skillsets sharp and career paths thriving.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Technical Support Rep

<h3>Job Description</h3>
Job Description
Supervision
Reports to: Technical Support Manager
Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our brand and products are well known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest.

Your Role and Impact
A Tier 2 Technical Support Representative is responsible for maintaining professional relationships with clients (internal and external) by providing their in-depth knowledge of ViewSonic products to the end user. A successful representative will make use of their troubleshooting techniques to resolve a customer’s technical issues in a timely, cost-effective manner. They will also be expected to educate clients on the various features and benefits of ViewSonic products as needed. Duties and tasks reflect substantial variety and complexity. They work with minimum supervision, typically only conferring with superiors on unusual matters.
Day to Day Responsibilities
<ul>
<li>Handles customer inquiries and provide general information, and/or technical specifications of the products to emphasize product features/benefits</li>
<li>Troubleshoots ViewSonic products and ensures all cases are closed satisfactory and within policy limitations</li>
<li>Handles escalated issues forwarded by other ViewSonic departments</li>
<li>Arranges services needed, such as On-Site service depending on product and customer types (resellers, end users, corporations, VIP accounts, etc)</li>
<li>Collect and document field complaints</li>
<li>Escalates potential product and service issues to appropriate personnel</li>
<li>Issues appropriate Return Merchandise Authorizations (RMA)</li>
<li>Supports ViewSonic Authorized Service Providers (ASP) on all repair and services related issues</li>
<li>Handles quality-sensitive cases for corporate and VIP accounts; escalates high-level problems to Management</li>
<li>Serves as a resource to others, providing resolutions to various levels of problems</li>
<li>Update technical knowledge base for department team’s reference</li>
<li>Develops solution documentation for various internal/external audience (End-user, Call Center, Service Centers)</li>
<li>Responsible in maintaining and updating customer support web portal knowledge base</li>
<li>Conducts product and technical training as required</li>
<li>Support Sales and Marketing special events and activities as requested that may require traveling (currently postposed due to COVID-19)</li>
<li>Performs other technical support functions and activities as assigned.</li>
</ul>

Your Ideal Profile
<ul>
<li>BS Degree in Computer Science, Electrical, Electronics or related field</li>
<li>4 years of related work experience</li>
<li>Proficient knowledge on various computer systems, components, and applications</li>
<li>Excellent knowledge on various operating systems (Windows, Mac OS, Android, etc)</li>
<li>Knowledgeable in utilizing MS Office</li>
<li>Proficient knowledge on network, wireless, internet, and having some computer training and certifications is preferred</li>
<li>Must be able to read and understand engineering specifications</li>
<li>Proficient knowledge on technical terminology and specification on display technology</li>
<li>Proficient knowledge on high-tech products such as projectors and/or internet appliance</li>
<li>Proficient in developing solution documentations and training of internal and external customers</li>
<li>Strong verbal and written communication skills</li>
<li>Familiarity with warehouse environment and equipment preferred</li>
<li>Spanish or French speaking a plus</li>
</ul>
What’s in it for you:
<ul>
<li>Medical, Dental and Vision insurance options</li>
<li>401k with company match</li>
<li>Paid Time Off</li>
<li>Company provided equipment</li>
</ul>
Work Environment &amp; Requirements
<ul>
<li>Environment: 5 days in office</li>
<li>Physical Effort: Work requires infrequent physical demands</li>
<li>Hazards: Negligible, little or no exposure to hazards</li>
</ul>

Technical Support II

<h3>Job Description</h3>
Job Description
Water Engineering is currently seeking a reliable, self-motivated, and conscientious person to fill the position of Water Treatment Technical Service Representative. The role entails collection and analysis of water samples, adjusting chemical feed rates, onsite troubleshooting and maintenance of chemical inventory.
Work Location: On the road with access to warehouse - Build your own schedule!
Education: High school or equivalent
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
<ul>
<li>Flexible schedule</li>
<li>Paid Time Off</li>
<li>Sick Time</li>
<li>Holiday Pay</li>
<li>401(k)</li>
<li>Medical Insurance</li>
<li>Dental Insurance</li>
<li>Vision insurance</li>
<li>Company vehicle or vehicle allowance</li>
<li>Company gas card</li>
<li>Company paid travel - flights, hotels, rental cars</li>
<li>Company phone &amp; laptop</li>
<li>PPE</li>
<li>Test kit &amp; equipment</li>
</ul>
Schedule:
<ul>
<li>Monday to Friday; with some weekends as needed</li>
</ul>
Experience:
<ul>
<li>Computer skills: 4 years (Required)</li>
<li>Industrial Water Treatment: 2 years</li>
</ul>
Willingness to travel: 25% (Required)
Work Location: On the road
The successful candidate will be responsible for:
<ul>
<li>Customer site service visits to review the stability of the water systems, operation of water treatment equipment and inventory of water treatment chemicals.</li>
<li>Completion of monthly service plans as per client contracts.</li>
<li>Performing analytical tests to determine the adequacy of chemical dosing and stability of the water system.</li>
<li>Completion of service reports and daily entry into database.</li>
<li>Delivery of chemical stock and management of inventory levels</li>
<li>Demonstrating proficiency in performing all test and calibration routines required, as well as procedures for on-site services and web site account management. Training is provided.</li>
<li>Determining onsite support, equipment, parts and training for customer team support in the operation and preventative maintenance of all related equipment/instrumentation.</li>
<li>Troubleshooting hardware and software problems for customers on-site at customer locations. Resolving issues by repairing and/or calibrating instruments in accordance with designated O&amp;M manuals.</li>
<li>Proactively reaching out and coordinating with the Account Management team to optimize applications or resolve service calls issues in a timely manner.</li>
<li>Keeping up to date with all Technical and Operational skills pertaining to this position, including all applicable safety procedures while meeting end customer requirements and expectations.</li>
<li>Demonstrating a safety mindset in actions and performance.</li>
<li>Demonstrating safe driving habits</li>
<li>Adhering to a service route schedule</li>
</ul>
Preferred qualifications:
<ul>
<li>Technical degree/diploma in Electrical, Electronic Technology, Instrumentation or Engineering or other technical discipline is preferred but not required.</li>
<li>Minimum of 2 years of experience in water treatment, plant operations, maintenance, plumbing, electronics OR 2 years of relevant training (college, military, technical/vocational school)</li>
<li>Mechanical aptitude</li>
<li>Basic computer skills</li>
<li>Strong ability to troubleshoot and resolve issues</li>
<li>Clear, concise, and professional communication with customer and Water Engineering personnel, verbally and in writing.</li>
<li>Ability to work in multiple environments, indoor/outdoor in variety of industries</li>
<li>General knowledge of electrical equipment, basic plumbing and safety.</li>
<li>Ability to learn applicable company procedures within a reasonable time from start of employment.</li>
<li>Willing to travel daily within a 3 hr radius.</li>
<li>Self-motivated, ability to operate with minimal oversight.</li>
<li>Strong verbal and written communication skills.</li>
<li>Familiarity of digital communications including Netsuite</li>
<li>Ability to communicate effectively and contribute to team projects in a sales environment via strong technical support.</li>
<li>Understanding of Water Treatment processes, controls and programming, and chemical applications</li>
<li>Ability to make good business decisions based on risk reward analysis and Water Engineering’s business objectives</li>
</ul>
We offer competitive compensation and benefits working in a dynamic environment with challenging projects. We provide a support staff and training to ensure your success.
We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We are willing to train the right person on the specifics of water treatment. If you are a quick learner and enjoy problem-solving, water treatment offers a fluid opportunity for interesting work on a daily basis. We’re an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace!
 #hc177430

Technical Service Representative

<h3>Job Description</h3>
Job Description
JOB SUMMARY:
The Technical Support Training Specialist will be responsible for providing technical training and oversight in the areas of ATM diagnose/repair to our internal engineers. The Training Specialist will also provide service support to various personnel within the company. They will oversee and schedule formal classroom training to field engineers for company initiatives. They will also oversee the Senior Field Service Engineer 2 platform including managing daily workload and results.
ESSENTIAL FUNCTIONS:
<ul>
<li>Support other departments within the company for training and chronic machine issues. </li>
<li>Create, schedule, and structure formal virtual classroom training for our field engineers.</li>
<li>Create, schedule, and structure regional training classes as needed. </li>
<li>Develop or modify course curriculum for new company initiatives.</li>
<li>Works with training department on implementation of new training initiatives. </li>
<li>Administer all paperwork associated with issuing and tracking training certifications.</li>
<li>Oversee and schedule Senior Field Engineer 2 workload and track results.</li>
<li>Track and report on training results, and chronic results.</li>
<li>Identify training opportunities based on root cause analysis.</li>
<li>Work with leadership on field training platforms.</li>
<li>Other duties as assigned</li>
</ul>
EDUCATION AND EXPERIENCE:
<ul>
<li>Associates Degree in Electronics a plus, not required. High School diploma/GED certificate required.</li>
<li>Minimum of 1 year of training experience preferred</li>
<li>Prior ATM experience preferred.</li>
<li>Working knowledge of Microsoft Office and other PC-based programs.</li>
<li>Analytical skills.</li>
<li>Knowledge of electronic theory.</li>
<li>Problem-solving / troubleshooting skills.</li>
<li>Oral and verbal communication skills.</li>
<li>Good interpersonal skills.</li>
</ul>
PHYSICAL DEMANDS: 
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
<ul>
<li>While performing the responsibilities of the job, the employee is required to talk and hear. </li>
<li>The employee is often required to sit and use their hands and fingers, to handle or feel. </li>
<li>The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. </li>
<li>Vision abilities required to perform this job include close vision.</li>
<li>Must be able to lift up to fifty (50) pounds on occasion.</li>
<li>Frequent standing and walking required. </li>
</ul>
WORK ENVIRONMENT: 
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
<ul>
<li>The employee may be occasionally exposed to moving mechanical parts and vehicles. </li>
<li>The employee will work in both office and warehouse environments.</li>
<li>Slip, trip and fall hazards may be present. Employee must ware personal protective equipment when working in the warehouse as needed. </li>
<li>The noise level in the work environment is usually quiet to moderate. </li>
<li>The passage of employees through the work area is average and normal.</li>
</ul>
Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners. Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran

Technical Support Training Specialist

<h3>Job Description</h3>
Job Description CentiMark Corporation,&nbsp;the nation’s leader in the commercial/industrial roofing industry, has an exceptional opportunity for an entry-level&nbsp;Technical Representative&nbsp;to support Sales Representatives in our Columbus&nbsp;areaoffice.This position pays $45k - $50k plus premier benefits.&nbsp; Job Summary:
<ul>
<li>Travel to customer’s locations and inspect commercial roofs</li>
<li>Communicate with customers and check roofs for problem areas</li>
<li>Measures commercial roofs and estimate the amount of roofing material and labor needed to re-roof</li>
<li>Will work closely with the sales force to provide them with accurate information for the creation of proposals for customers</li>
<li>Assist in marketing for new accounts</li>
</ul>
 Candidate Requirements:&nbsp;
<ul>
<li>Computer skills (proficient in MS Word, Excel and Bid Estimating Software)</li>
<li>General construction, roofing and/or construction sales experience</li>
<li>A valid driver’s license in good standing</li>
<li>Able to climb up &amp; down ladders to minimum heights of 25 feet</li>
<li>Experience with commercial roofing systems: THERMOPLASTIC, BUR, METAL, EPDM, TILE, SPF FOAM and COATINGS preferred, but will train the right individual</li>
<li>College Degree in&nbsp;Construction Management or similar&nbsp;preferred</li>
</ul>
 Premier Benefits:
<ul>
<li>2 Health Insurance Plans:
<ul>
<li>Free “Core Plan” – Free Medical &amp; Dental</li>
<li>“Buy Up Plan” – Features a lower deductible for Medical</li>
</ul>
</li>
<li>Vision Plan</li>
<li>Free Life Insurance</li>
<li>Traditional 401K with Company Match</li>
<li>Roth IRA with Company Match</li>
<li>Flexible Spending Account (FSA)</li>
<li>Free Employee Stock Ownership Program (ESOP)</li>
<li>Company Vehicle &amp; Fuel Card</li>
<li>Paid Holidays and Vacation</li>
</ul>
&nbsp; CentiMark Corporation has been in business for over 57 years and has 100 offices across the country with over 3,500 employees. We are looking for people who want to contribute to a great team.&nbsp; Successful candidates must demonstrate initiative, a good work ethic, and attention to detail.&nbsp; We provide on-the-job training, benefits and room to grow. &nbsp;CentiMark provides a great work environment with challenging career opportunities. Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer For more information, please visit our website --&nbsp;<a href="http://www.CentiMark.com/jobs&amp;nbsp" target="_blank">www.CentiMark.com/jobs&amp;nbsp</a>;
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Roofing Technical Representative

<h3>Job Description</h3>
Job Description
We are looking for a customer-focused Support Specialist to join our team. You will be responsible for taking support calls and emails from commercial users of our Surveyor Product line, our web-enabled Energy Management System. To be successful in this role, you must haver strong communication skills, working well in a team and striving to always provide a good customer experience are necessary for this position. Pay Range: $18.64/hr - $27.99/hr
Position Responsibilities may include:
<ul>
<li>Provide prompt and courteous response to calls coming into the Technical Support Center phone system.</li>
<li>Guide customers by providing clear and concise instructions to resolve technical problems or how to use the product.</li>
<li>Log all calls and incidents into the CRM module to track information and assist follow up by other team members.</li>
<li>May conduct virtual modeling for troubleshooting and provide resolution</li>
<li>Help explain control related questions</li>
<li>May attend specialized training to become more expert in specific equipment lines</li>
<li>Keep up to date on new models, new features and wifi equipment.</li>
<li>Collaborate with team members to share successful troubleshooting techniques.</li>
<li>Provide recommendations on selecting the proper thermostat, wiring and HVAC equipment compatibility.</li>
<li>Guide customers on installation and use of various mobile and web applications</li>
<li>Identify opportunities to improve all aspects of the customer support experience.</li>
<li>Perform other related job duties as assigned</li>
</ul>
Nature and Scope:
<ul>
<li>Use scripts when applicable to address common support tasks.</li>
<li>Collaborate with other team members to solve issues after escalation to other channels.</li>
<li>Problems faced are not typically difficult nor complex</li>
</ul>
Knowledge and Skills:
<ul>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to troubleshoot in depth service issues via phone.</li>
<li>At least an intermediate proficiency level in Excel, Word and PowerPoint.</li>
<li>Comfortable with using web applications including browsers and Customer Relationship Management software.</li>
<li>Comfortable with using a hard (physical device) or a soft (via desktop computer) phone system.</li>
<li>Ability to effectively present information and respond to questions from management and customers.</li>
<li>Ability to work in a technically dominated environment: engineering, contracting and construction. </li>
<li>Self-starter with the ability to work both independently and within a team.</li>
<li>Ability to effectively communicate ideas and properly describe problems and solutions.</li>
<li>Ability to effectively handle multiple tasks, time management and prioritization skills.</li>
<li>Well-developed planning, organization, analytical, and decision-making skills</li>
<li>Ability to produce clear, timely and concise documentation and have well-developed problem-solving skills</li>
</ul>
Experience:
<ul>
<li>1 year of experience in a technical support role or HVAC background preferred</li>
</ul>
Education:
<ul>
<li>High School Diploma or GED Equivalent</li>
<li>Vocational Certification / Degree preferred</li>
</ul>
People Management: No
Physical Requirements / Working Environment:
<ul>
<li>Must be able to perform essential responsibilities with or without reasonable accommodations.</li>
<li>Required regularly to sit, talk, and listen.</li>
<li>Required to stand, walk, use hands to pick up, handle or feel and reach with arms.</li>
<li>Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary.</li>
<li>Must be able to work beyond normal work hours as necessary.</li>
<li>Working Conditions – noise level in the work environment is usually quiet to moderate.</li>
</ul>
Reports to:
<ul>
<li>Manager, Technical Support Center</li>
</ul>
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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