field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description

Technical Support SpecialistAbout the Role
Join a dynamic call center team where you'll provide first-class technical support across multiple channels—calls, emails, and chat. You'll troubleshoot issues, report bugs, and help customers navigate a range of software, hardware, and cloud-based solutions.
Required Qualifications
<ul>
<li>3+ years of technical support experience in software, hardware, web-based solutions, or e-commerce platforms</li>
<li>Excellent verbal and written communication skills</li>
<li>Proficient with Windows OS, mobile devices, and cloud-based tools</li>
<li>Strong analytical and troubleshooting abilities</li>
<li>Skilled in Microsoft Office</li>
</ul>
&nbsp;Preferred Qualifications
<ul>
<li>Fluency in multiple languages</li>
<li>Passion for helping people and solving problems</li>
<li>Self-driven and able to work independently</li>
<li>Experience in firearms environments</li>
<li>Ability to explain technical concepts to clients with varying IT knowledge</li>
</ul>
&nbsp;Nice-to-Have Skills
<ul>
<li>Familiarity with Law Enforcement </li>
<li>Networking knowledge</li>
<li>Excellent customer service</li>
<li>Tech-savvy and adaptable</li>
</ul>
Job Responsibilities
<ul>
<li>Troubleshoot and resolve technical issues across various products and platforms</li>
<li>Build and maintain subject matter expertise on company offerings</li>
<li>Assist customers via calls, emails, and chat (60% calls, 40% cases/emails/chat)</li>
<li>Report bugs and trends to stakeholders for continuous improvement</li>
<li>Deliver empathetic, accurate, and timely support</li>
</ul>
Performance Metrics
<ul>
<li>Service levels: response time, documentation, attention to detail</li>
<li>Call auditing: quality, empathy, accuracy</li>
<li>Productivity: number of calls/cases, call duration, CSAT, QA scores</li>
</ul>
Pay and Benefits
The pay range for this position is $55000.00 - $60000.00/yr.
Excellent medical, dental, and 401K benefits

Workplace Type
This is a hybrid position in Peachtree Corners,GA.

Application Deadline
This position is anticipated to close on Aug 1, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Technical Support Representative

<h3>Job Description</h3>
Job DescriptionSalary: 
ITS NOT GOING OUT OF OUR WAY; IT IS OUR WAY! At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. Weve had the home team advantage for over 75 years, and were proud to serve the communities where we live, work, and play.
 JOIN THE HOME TEAM
<ul>
<li>Award-Winning Culture: 2023 &amp; 2024 Best Places to Work</li>
<li>Trusted Local Employer for over 75 Years: 4.7 Google Star Rating</li>
<li>Commitment to Employee Well-Being &amp; Satisfaction: Employee-Focused Benefit Offerings</li>
<li>Top 100 Fiber-To-The-Home Leader</li>
<li>401k + Match, HSA, and more!</li>
</ul>
 WHAT WERE OFFERING The Technical Support Representative is responsible for reviewing each trouble ticket, whether submitted by third-party tech support or directly by United customers. The Technical Support Representative will ensure tickets are resolved immediately or escalated to the appropriate department for additional support. These departments may include, but are not limited to, I&amp;R, Network Engineering, Construction, Operations, and Customer Service. Additionally, this position will assist in developing new departmental procedures and collaborate across all departments to identify recurring issues. 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.
<ul>
<li>Provide first-level phone support by recognizing, researching, isolating, and resolving service-related issues or escalating them to the NOC for technician dispatch.</li>
<li>Assist non-technical end-users in resolving issues.</li>
<li>Diagnose browser and networking issues.</li>
<li>Record and maintain accurate information within the ticketing system.</li>
<li>Interface directly with customers to resolve issues and ensure a superior customer experience.</li>
<li>Work effectively in a high-intensity, fast-paced environment and manage time efficiently while handling multiple clients simultaneously. </li>
<li>Collaborate with network operations, customer service, and external technical support (API) to improve the trouble ticket assignment process and customer satisfaction.</li>
<li>Monitor and close trouble tickets, identify chronic issues, and recommend improvements to management.</li>
<li>Partner with the network and field operations teams on installations and repairs of United products and services.</li>
<li>Provide timely insights into customer issues to department heads and offer recommendations for improvements.</li>
<li>Deliver high-level customer service and educate customers on product and service usage.</li>
<li>Maintain working knowledge of all systems supporting network operations, including AOE, SDP, and eLations.</li>
</ul>
 WHAT YOU BRING
<ul>
<li>Bachelors Degree in Computer Science, Engineering, Information Systems, or a related discipline, or equivalent education and/or experience preferred.</li>
<li>One to two years of previous technical support preferred.</li>
<li>Strong technical aptitude for resolving customer issues.</li>
<li>Ability to work effectively in a high-intensity, dynamic, and rapidly changing technology environment. </li>
<li>Excellent customer service skills with the ability to manage time effectively while handling multiple clients simultaneously. </li>
<li>Ability to work both independently and as part of a team.</li>
<li>Proficient in PC software installation and the use of support systems, email, and Microsoft Office Suite.</li>
<li>Valid TN drivers license and satisfactory driving record.</li>
<li>Strong communication skills, both written and verbal, with the ability to professionally interact via email, spreadsheets, and presentations.</li>
<li>Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.</li>
<li>Ability to effectively articulate complex situations to colleagues with varying degrees of network knowledge</li>
<li>Proficient in process standardization and documentation, including the creation and maintenance of written procedures, training materials, and network records.</li>
<li>Skilled in using various service and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets.</li>
<li>High level of integrity and professional values.</li>
</ul>
 
WHO WE ARE United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industrys best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.
 
UNITED COMMUNICATION'S CORE VALUES: We enrich our communities and the lives of our neighbors through reliable connections and passionate service.
<ul>
<li>Safety we assure the safety of everything we do.</li>
<li>Service we are responsive, informed, and easy to do business with.</li>
<li>United we communicate and collaborate.</li>
<li>Integrity we keep our promises and do the right thing even when no one is watching.</li>
<li>Driven we serve to win customers.</li>
</ul>

<h3>Job Description</h3>
Job Description
About Us: Telecom Designs is a leading telecommunications provider dedicated to delivering exceptional service and innovative solutions to our customers. We are committed to fostering a positive and dynamic work environment where our employees can thrive and grow.
Job Description: We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be the first point of contact for our customers, providing assistance and resolving inquiries related to our telecommunications products and services.
This is a full-time, permanent job located in our Santa Rosa office. The hours are 8:00am – 5:00pm Monday - Friday
Key Responsibilities:
<ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Troubleshoot and resolve customer issues related to In-store IT devices such as, digital key telephones, data devices, access points, registers, register components, PC’s, printers and paging.</li>
<li>Document customer interactions and maintain accurate records in our CRM system.</li>
<li>Collaborate with other departments to ensure customer issues are resolved and accurately documented for efficient billing.</li>
</ul>
Qualifications:
· Must have experience and knowledge of the low voltage telecom/datacom cabling industry
· General knowledge about dial tone and POTS lines
· Have excellent communication skills, both written and oral
· Be proficient with MS Word, Excel and Outlook
<ul>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li>
<li>Proficiency with CRM software and other customer support tools.</li>
<li>A positive attitude and a commitment to providing exceptional customer service.</li>
</ul>
· We do NOT provide technical support for computers, laptops or networks, this skill set is not applicable for this position. We are a telecommunications company, not a computer company.
Benefits &amp; Compensation
· Compensation range; 58k to 68K (based on experience)
· 104 hours PTO (13 days personal time off) per year
· Eight paid holidays
· 100% EE paid Medical Insurance with plans including Kaiser, Sutter, and Blue Cross.
· Dental and Vision election is available
· 401 K Plan with matching funds from the Company
&nbsp;
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to <a href="mailto:Jobs@TelecomDesigns.com" target="_blank">Jobs@TelecomDesigns.com</a>
Company DescriptionOur business mission is to proactively develop a relationship of trust with our new clients, just as we have done with our existing customers. We hold strongly to the belief that trust, honesty and integrity are the keys to building all successful long-term relationships. Telecom Designs delivers and performs on every project in order to secure and maintain our partnerships. 
<h3>Company Description</h3>
Our business mission is to proactively develop a relationship of trust with our new clients, just as we have done with our existing customers. We hold strongly to the belief that trust, honesty and integrity are the keys to building all successful long-term relationships. Telecom Designs delivers and performs on every project in order to secure and maintain our partnerships.

<h3>Job Description</h3>
Job Description

Are you passionate about problem-solving and providing top-tier support? This Florida based software development company is looking for a Technical Support Representative who will play a key role in delivering exceptional service to QuoteWerks customers. You'll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction. This is an on-site position located in Orlando, FL.
We'll Provide:
<ul>
<li>
Robust benefits package including health insurance, dental, 401K, PTO and holidays
</li>
<li>
Salary range of $55,000-$65,000
</li>
<li>
A set schedule of 845am-5:15pm to help promote work/life balance 
</li>
<li>
Support/mentorship from supervisors and other team members
</li>
<li>
Opportunities for continued growth and learning
</li>
</ul>
What You'll Do:
<ul>
<li>
Provide technical support for QuoteWerks products, assisting customers via phone, email, and other channels to resolve issues efficiently
</li>
<li>
Troubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing system
</li>
<li>
Build and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessible
</li>
<li>
Facilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout design
</li>
<li>
Collaborate with internal teams to escalate and resolve complex issues, ensuring prompt and effective solutions
</li>
<li>
Assist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support Manager
</li>
</ul>
Skills You'll Need:
<ul>
<li>
At least 2 years of technical support experience (SaaS experience preferred)
</li>
<li>Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQL (Nice to have) </li>
<li>
3-5 years of professional in-office experience with small to medium sized businesses 
</li>
<li>
Strong understanding of the technical support role in a call center environment
</li>
<li>
Experienced troubleshooting and problem-solving skills
</li>
<li>
Strong verbal and written communication skills
</li>
<li>Valid license and reliable transportation</li>
</ul>
Next Steps:
<ul>
<li>
Quick apply with your resume here
Or
</li>
</ul>
Get a head start on our application and aptitude testing process here: <a href="https://www.ondemandassessment.com/link/index/JB-G3NR21JNU?u=1110981" target="_blank">https://www.ondemandassessment.com/link/index/JB-G3NR21JNU?u=1110981</a>

<h3>Job Description</h3>
Job DescriptionSalary: $60,000- $80,000 Salary + Benefits + Company Stock Options 
Ninth Wave, Inc. 
Junior Technical Support Representative
Location: New York City Office
 
Role Overview
Ninth Wave is seeking a Junior Technical Support Representative (JTSR) to join the Ninth Wave Team. Their primary focus will be to support clients and their use of Ninth Waves platform. The JTSR will be a L1 resourcetrained on Ninth Wave Platform (NWP) to own triage and first-touch support. They would act as a frontline triage agent handling client-facing interactions such as login issues, product usage questions, and common API configuration problems. TheJTSR filters and enriches ticketsbefore they reach JPSS, reducing noise and allowing JPSS to focus on true production-impacting issues. This role will report to the Head of Customer Success.
 
Responsibilities
<ul>
<li>Reduce ticket routing delays by properly categorizing and escalating only technical issues that require L2/L3 intervention.</li>
<li>Own knowledge base updates, ensuring frequently asked client questions are documented and reusable by the L1 team.</li>
<li>Act as the voice of Ninth Wave, ensuring customers get quick, clear, and accurate responses.</li>
<li>Assist in onboarding clients, providing API usage guidance before issues even arise.</li>
<li>Escalation role: If an issue exceeds their technical scope (e.g., system errors or complex API debugging), they escalate to L2 (Implementation) with well-documented reproduction steps, making L2 investigation faster.</li>
</ul>
 
Who you are
<ul>
<li>A collaborative communicator who can align teams and stakeholders internally and externally</li>
<li>A self-starter who thrives in fast-paced, entrepreneurial environments.</li>
<li>Data-driven and analytical, able to interpret results and optimize for performance.</li>
</ul>
 
Requirements
<ul>
<li>1-2 years of experience in a similar role</li>
<li>Strong communication and problem-solving skills</li>
<li>Basic API and SaaS understanding</li>
<li>CRM/ticketing tools (Jira, Salesforce)</li>
<li>Ability to translate technical issues for non-technical users.</li>
<li>Customer-focused mindset</li>
<li>Basic knowledge of PFM, ERP and Treasury software</li>
<li>This role is hybrid/in-office and requires regular presence at our NYC headquarters</li>
<li>Collaborate in-person with teams at our New York City office to drive initiatives</li>
</ul>
 
Company Overview
Ninth Wave is a permission-based SaaS platform that delivers secure data connectivity to financial institutions, offering configurable controls, visibility, and insights into all connections between aggregators, third-party apps, and internal applications. Ninth Wave empowers financial institutions, enabling secure data exchange in a holistic and scalable open finance ecosystem.

Junior Technical Support Representative

<h3>Job Description</h3>
Job DescriptionThis role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. 
Join Spectrum and unlock your potential with competitive pay starting at $20/hour. &nbsp;And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
&nbsp;
Are you ready to be the hero who ensures seamless connectivity for our community? As a Repair Representative on the Community Solutions team at Spectrum, you'll play a vital role in troubleshooting and resolving technical issues for our customers. Your expertise in Video, Internet and Voice services will directly enhance customer satisfaction and contribute to our organization's success. By providing exceptional support, you'll make a significant impact on our customer experience and help maintain Spectrum's reputation for reliability. Join us and be the difference in delivering top-notch service to our community.&nbsp;
 
What Our Repair Representatives Enjoy Most About the Role
<ul>
<li>Actively supporting efforts to simplify and enhance the customer experience by diagnosing issues and guiding customers through troubleshooting steps.&nbsp;</li>
<li>Providing quality service in account activation, maintenance, billing, problem solving and troubleshooting for Video, Internet and Voice services.&nbsp;</li>
<li>Identifying potential sales opportunities to upgrade services and assisting field employees with account setups and work orders.&nbsp;</li>
<li>Accurately documenting customer interactions and resolutions and escalating complex issues to higher-level support when necessary.&nbsp;</li>
<li>Staying updated on the latest cable services and equipment, demonstrating flexibility by handling additional tasks and working with management to streamline processes.</li>
</ul>
 Working Conditions
<ul>
<li>Normal office conditions with various schedules, including holidays.</li>
</ul>
 
Required Qualifications
&nbsp;
Education
<ul>
<li>High school diploma or equivalent</li>
</ul>
Experience
<ul>
<li>1+ year(s) in cable operations or telecommunications call centers or equivalent combination of education and experience</li>
</ul>
Skills &amp; Abilities
<ul>
<li>Strong verbal and written communication </li>
<li>Complex problem-solving and follow-up skills </li>
<li>Attention to detail and excellent customer service </li>
<li>Positive phone demeanor </li>
<li>Ability to train and guide other representatives </li>
<li>Knowledge of Bulk/MDU offerings, technical requirements, and billing</li>
<li>Proficiency with PCs, Microsoft Office Suite, and intranet navigation </li>
<li>Knowledge of billing systems and troubleshooting for Video, Internet and Voice services</li>
</ul>
&nbsp;
Preferred Qualifications
<ul>
<li>1+ year(s) of experience in customer service and technical support</li>
</ul>
&nbsp;
#ZRSM2
 #LI-JE1 COP150 2026-68268 2026 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Required Qualifications
&nbsp;
Education
<ul>
<li>High school diploma or equivalent</li>
</ul>
Experience
<ul>
<li>1+ year(s) in cable operations or telecommunications call centers or equivalent combination of education and experience</li>
</ul>
Skills &amp; Abilities
<ul>
<li>Strong verbal and written communication </li>
<li>Complex problem-solving and follow-up skills </li>
<li>Attention to detail and excellent customer service </li>
<li>Positive phone demeanor </li>
<li>Ability to train and guide other representatives </li>
<li>Knowledge of Bulk/MDU offerings, technical requirements, and billing</li>
<li>Proficiency with PCs, Microsoft Office Suite, and intranet navigation </li>
<li>Knowledge of billing systems and troubleshooting for Video, Internet and Voice services</li>
</ul>
&nbsp;
Preferred Qualifications
<ul>
<li>1+ year(s) of experience in customer service and technical support</li>
</ul>
&nbsp;
#ZRSM2
Company DescriptionCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. 
<h3>Company Description</h3>
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.\r\n\r\nWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

Community Solutions Technical Support Representative

<h3>Job Description</h3>
Job Description
Summary
The Technical Support Representative interacts with Brivo’s customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, account and application, and third-party products support. This is a US-based (Bethesda, MD or Lehi, UT) hybrid position; the shift is Monday through Friday from 10:00 am to 6:30 pm EST, with the opportunity for occasional overtime (Saturdays and Holidays).&nbsp;&nbsp; Responsibilities
<ul>
<li>Serve as a customer advocate and interact with internal teams to solve issues</li>
<li>Inform customers of critical issues and system updates</li>
<li>Work with product and engineering teams to share customer needs for additions and/or enhancements to the product and/or service</li>
<li>Record customer interactions and resolutions in a case management system</li>
</ul>
Qualifications
<ul>
<li>3+ years of experience in a technical support call center supporting hardware/firmware and UI applications</li>
<li>Fluency in English;&nbsp;Spanish or French is a plus</li>
<li>Physical Access Control Systems (PACS) installation or maintenance is highly preferred</li>
<li>Possesses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices</li>
<li>Interest in cloud technology, SaaS, IoT</li>
<li>Passionate about delivering exceptional service</li>
<li>Ability to thrive in a team environment</li>
<li>Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up</li>
<li>Strong verbal and written communication skills</li>
<li>Formal technical (IT or Electronic Security) certifications or training preferred</li>
<li>CEU-qualified certifications in electronic security are a plus</li>
<li>CSEIP certification is a plus</li>
</ul>
The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at <a href="http://www.brivo.com/about/careers" target="_blank">www.brivo.com/about/careers</a>.
 About Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at <a href="http://www.Brivo.com" target="_blank">www.Brivo.com</a>.
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact <a href="mailto:jobs@brivo.com" target="_blank">jobs@brivo.com</a>.
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mULdmDq06W

<h3>Job Description</h3>
Job Description
Position Title: Technical Support Representative - Call Center
Reports To: Director of Technical Support
 
 
Summary: The Technical Support Representative works in a call center environment as part of the customer support team is knowledgeable of all technical aspects of equipment to assist customers and outside technicians by phone and email. The Technical Support Representative works directly with customers and other technicians over the phone to resolve issues on field equipment and provide parts. While most of the calls are inbound, this position will also be responsible for proactively assisting customers by making outbound calls to address technical needs. Equipment and phone training are offered. Travel to customer locations to assist with repairs or installations may be required. 

Essential Functions:
<ul>
<li>Maintain current knowledge of company’s equipment, primarily spray booths and extraction units (full training is provided).</li>
<li>Answer customer calls and emails to determine possible issues and hardships that they are experiencing with equipment.</li>
<li>Diagnose errors or technical problems and determine proper solutions</li>
<li>Utilize CRM and parts order entry systems (full training is provided).</li>
<li>Assist customers with parts ordering, process refunds and credits.</li>
<li>Assist with packing and shipment of spare parts as needed.</li>
<li>Assist sales team with technical information.</li>
<li>Assist with parts assembly and quality testing as needed.</li>
<li>When required, travel to provide repair services at customer accounts or install new equipment in accordance with established procedures, using proper tools and spare parts</li>
<li>Other job responsibilities as assigned.</li>
</ul>
Skills/Characteristics Needed for Success:
<ul>
<li>High School diploma or GED required. </li>
<li>Technical or mechanical background preferred</li>
<li>Competency in problem solving.</li>
<li>Confidence and professionalism to interact with customers and technicians over the phone.</li>
<li>Good working knowledge of Microsoft Office Applications (Word, Excel, etc.) and Windows environment. Ability to type minimum of 25 words per minute is important to create logs into CRM. </li>
<li>Strong communication skills.</li>
<li>Ability to work independently and within a team.</li>
</ul>
Physical Requirements:
<ul>
<li>Must have the ability to move 40 to 60 pounds continuously.</li>
<li>Must have the ability to position self to bend, twist, and remain stationary for the duration of the shift depending on assigned task. </li>
</ul>

<h3>Job Description</h3>
Job Description
The Opportunity:
 
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
 
We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.

Job Summary:

We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:
<ul>
<li>Answer inbound calls and greet customers with energy and enthusiasm.</li>
<li>Assist callers with mobile devices. Troubleshooting devices.</li>
<li>Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.</li>
<li>Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.</li>
<li>Meet department productivity and quality standards.</li>
<li>Strive for first call resolution and take true ownership of customer needs and issues.</li>
<li>Communicate and follow instructions for one call customer resolution.</li>
<li>Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.</li>
<li>Take an active role in educating customers about our clients products and services.</li>
</ul>

Requirements:
<ul>
<li>Work from Home position</li>
<li>Equipment Provided</li>
<li>1+ years of customer service experience required.</li>
<li>Must have at least 1 year of technical support experience with mobile phones.</li>
<li>HS Diploma or GED/equivalent.</li>
<li>Computer literacy and typing skills of 25 words per minute.</li>
<li>Self-motivated and able to adapt and comprehend changes in business processes or procedures.</li>
</ul>
 
About Lehman Consulting and Recruiting
 
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive todays job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
 
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

<h3>Job Description</h3>
Job DescriptionTechnical Product Support Specialist – Marine/RV Industry
Location: Menomonee Falls, Wisconsin, 53051, United States
Employment Type: Full-Time
Experience Level: Intermediate
Pay: $23.00/hour + Benefits + Room for Advancement
About the Role
We are seeking a Technical Product Support Specialist to join our team in the Marine and RV sales industry. This role is focused on creating a positive customer experience by providing expert technical support, troubleshooting, and guidance on product selection and warranty processes. You will work closely with customers via phone and email, ensuring timely and accurate resolutions to their inquiries.
Key Responsibilities
<ul>
<li>Deliver exceptional technical support for consumer product lines via phone and email.</li>
<li>Answer product-related questions, including features, benefits, installation, sizing, and compatibility.</li>
<li>Perform remote troubleshooting and resolve customer issues promptly.</li>
<li>Document and process call center interactions accurately.</li>
<li>Assist in developing FAQs, troubleshooting guides, and training materials.</li>
<li>Review manuals, technical bulletins, and marketing artwork for accuracy.</li>
<li>Diagnose and troubleshoot using schematics, wiring diagrams, and standard tools.</li>
<li>Ensure timely electronic capture of consumer and case information.</li>
<li>Support customers through product repair and replacement programs.</li>
</ul>
Required Qualifications
<ul>
<li>1+ year of experience in Marine Electronics, Boating Accessory installations, or RV electrical installations (AC/DC electrical systems).</li>
<li>Practical knowledge of AC and DC electrical systems, wiring, terminations, and circuit analysis.</li>
<li>Proficiency with Microsoft Office Suite and ability to learn internal systems.</li>
<li>Strong troubleshooting skills and ability to interpret schematics and technical documents.</li>
</ul>
Preferred Qualifications
<ul>
<li>Certifications such as ABYC, NMEA, or MEI.</li>
<li>Prior experience in consumer technical support.</li>
<li>FCC License is a plus.</li>
</ul>
Soft Skills
<ul>
<li>Excellent communication skills (oral, written, and telephone).</li>
<li>Strong organizational and time management abilities.</li>
<li>Team-oriented with a positive, can-do attitude.</li>
<li>Proven problem-solving and conflict resolution skills.</li>
<li>Professional presence and integrity.</li>
</ul>
Ideal Candidate
You have hands-on technical experience in boating, RV, camping, ATV, or related outdoor/industrial equipment. You enjoy helping customers, solving problems, and working in a collaborative environment.
Apply today to join a team that values technical expertise, customer satisfaction, and continuous improvement!
Job Type &amp; Location
This is a Contract to Hire position based out of Menomonee Falls, WI.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Menomonee Falls,WI.
Application Deadline
This position is anticipated to close on Dec 19, 2025.
h4&gt;About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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