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<h3>Job Description</h3>
Job Description
Job Title: Technical Customer Support Representative
Pay: $36k to $40.5k 
Direct Hire
Great Benefits 
Job Description
The Technical Customer Support Representative will serve as the first point of contact for customers, tasked with resolving issues, answering product inquiries, and engaging with previous customers to discuss new products and orders. This role involves managing orders, re-engaging past customers, and assisting current customers with their technical problems and orders. The position requires making outbound calls to previous or existing customers to discuss new product lines, existing product lines, or to re-engage them regarding previous orders, aiming to generate new purchase orders.
Responsibilities
<ul>
<li>Serve as the first point of contact for customer inquiries and issues.</li>
<li>Resolve customer issues and provide information on products.</li>
<li>Manage customer orders and engage previous customers.</li>
<li>Make outbound calls to discuss new and existing product lines.</li>
<li>Re-engage with previous customers to create new purchase orders.</li>
<li>Assist customers with technical problems and troubleshooting.</li>
</ul>
Essential Skills
<ul>
<li>Proficiency in Microsoft Office Suite.</li>
<li>Experience in customer service and sales.</li>
<li>Technical support and troubleshooting skills.</li>
<li>Experience in call center environments.</li>
<li>Ability to make outbound calls to engage customers.</li>
<li>2+ years of customer service experience in a technical capacity.</li>
</ul>
Additional Skills &amp; Qualifications
<ul>
<li>Experience handling customer interactions over the phone.</li>
<li>Proficiency in making outbound calls.</li>
<li>Strong communication and interpersonal skills.</li>
</ul>
Why Work Here?
Enjoy a commission program that offers the potential to earn up to an additional $300 a month. Work in a casual and stress-free environment with a laid-back team.
Work Environment
The work environment is casual, with a dress code of jeans and t-shirts. The position offers two shift options: 8:00 am - 5:00 pm or 7:00 am - 4:00 pm, Monday through Friday. The team is laid-back, promoting a stress-free atmosphere.
Job Type &amp; Location
This is a Permanent position based out of Gilbert, Arizona.
Pay and Benefits
The pay range for this position is $36400.00 - $40560.00/yr.
Full vision, dental, 401k offered,
Workplace Type
This is a fully onsite position in Gilbert,AZ.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
About Aerotek:
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental &amp; vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Company DescriptionWe know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow. 
<h3>Company Description</h3>
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Technical Customer Support Representative

<h3>Job Description</h3>
Job DescriptionAt Kixie, we’re on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever. Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you! We’re looking for a Technical Support Representative who can confidently tackle our more technical inbound inquiries — APIs, webhooks, firewalls, error logs, and bug replication. You’ll be the go-to for complex issues, helping customers get quick, clear answers while keeping things running smoothly. If you’re a self-starter with solid technical instincts, strong communication skills, and the drive to learn fast and work independently, we’d love to chat.Responsibilities
<ul>
<li>Serve as the first line of contact for customer issues via phone, email, and chat, ensuring timely and empathetic resolution.</li>
<li>Troubleshoot and diagnose technical problems across APIs, integrations, and telephony systems, escalating when necessary.</li>
<li>Collaborate with Engineering, Product, and Customer Success to resolve issues and surface product insights.</li>
<li>Create and maintain support documentation, FAQs, and learning resources to scale customer enablement.</li>
<li>Lead customer trainings, screen shares, and workshops to drive adoption and success.</li>
<li>Identify recurring issues, trends, and feature requests to inform product improvements.</li>
<li>Help improve internal support processes and automation for greater efficiency and consistency.</li>
</ul>
Requirements
<ul>
<li>Proven communicator with empathy and patience across phone, email, and chat.</li>
<li>Strong analytical and problem-solving skills; able to break down and resolve complex issues.</li>
<li>Experience with CRM platforms (Pipedrive, Salesforce, HubSpot) or similar tools.</li>
<li>Solid understanding of web technologies (APIs, webhooks, HTTP, JSON) and comfort using diagnostic tools (Postman, browser console, logs).</li>
<li>Comfort working with data and interest in learning tools like Omni/Looker to inform decisions and measure performance.</li>
<li>Prior experience in a technical support, IT, or software-related role, or equivalent technical education/training.</li>
<li>Tech-savvy and quick to learn new systems (experience with SaaS integrations or telephony/VoIP is a plus).</li>
<li>Familiarity with ticketing systems (e.g., Zendesk, Intercom) and documentation best practices.</li>
<li>Growth mindset and proactive in improving processes and customer experience.</li>
<li>Bachelor’s degree or equivalent technical background preferred.</li>
</ul>
Benefits and Perks
<ul>
<li>Comprehensive medical, dental, and vision insurance</li>
<li>Unlimited paid time off (PTO), sick leaves, and paid holidays</li>
<li>A pet-friendly office so your furry friends can be part of your workday</li>
<li>Complimentary parking in our secure garage</li>
<li>Opportunities to learn everything there is to know about tech startups and developing your CS skills</li>
<li>A collaborative, dynamic, and supportive team environment!</li>
</ul>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Technical Support Engineer

<h3>Job Description</h3>
Job Description(NOT IT. READ JOB DESCRIPTION)PURPOSE OF POSITION
Technical support engineer (TSE) provides technical support and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a timely manner and are in line with the customer promises. 
The Technical Support Engineer shall continuously improve his/her technical &amp; product knowledge to be able to identify, analyze and provide technical knowledge to internal and external customers. 
The Technical Support Engineer shall promote technical training material, procedures, best practices, technical manuals etc. and ensure its contents are validated and available.
 ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. 
<ul>
<li>Provide technical remote support to customers and dealers.</li>
<li>Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly. </li>
<li>Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality. </li>
<li>Escalate unresolved concerns to manager and/or Director of Customer Support </li>
<li>Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support. </li>
<li>Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote. </li>
<li>Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers. </li>
<li>Expected to travel up to 30% to customers’ locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products. </li>
<li>Validate and update data on Unit files based upon updates from the field and through remote support.</li>
<li>Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues. </li>
<li>Other duties assigned due to the need of the business. </li>
</ul>
QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Excellent communication skills and ability to work in a multi-discipline team environment. </li>
<li>A naturally outgoing individual with a profound ability to interact with customers and teams alike. </li>
<li>Ability to build lasting relationships with the customers and dealers.</li>
<li>Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly.</li>
<li>A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented. </li>
<li>Ability to execute agreed tasks and deadlines against performance metrics.</li>
<li>Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions. </li>
<li>Computer/ERP/Software literate able to use these tools to be successful.</li>
<li>Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits.</li>
<li>Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics.</li>
<li>Must desire to be the knowledge expert for technical support team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics. </li>
</ul>
EDUCATION – EXPERIENCE – COMPUTER SKILLS
<ul>
<li>College education in mechanical, electrical or software </li>
<li>Technical college degree preferred or equivalent experience.</li>
<li>2-3 years of technical experience required preferable from design, production, or service roles. </li>
<li>Experience of using an ERP, CRM, Software applications required to remotely diagnose problems.</li>
<li>Proficient computer skills including Word, Excel, and PowerPoint.</li>
<li>Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred.</li>
<li>Bilingual in Spanish is preferred but not required.</li>
</ul>
 CORE VALUES – Listed in bold below are Cemen Tech’s six Core Values including an example of each Core Value.
<ul>
<li>Positive Mindset - We know our attitude affects our performance. </li>
<li>Ingenuity – Better, Faster, Easier. </li>
<li>Accountable - We accept responsibility for our actions. </li>
<li>Do the Right Thing - Do the right thing every time.</li>
<li>Engaged - Listening to understand...acting to accomplish. </li>
<li>Safety - We will reinforce safe habits by our own actions. </li>
</ul>

COMPETENCIES
To perform this position successfully, individual should demonstrate the following work competencies:
<ul>
<li>Problem Solving - Identifies and resolves issues in a timely manner.</li>
<li>Communication Skills – Speaks clearly, listens, and receives clarification, responds to questions while under pressure.</li>
<li>Dependability - Follows instructions, responds to management direction, and takes responsibility.</li>
<li>Quality Assurance - Demonstrates accuracy and thoroughness.</li>
<li>Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.</li>
<li>Organizational Support - Follows policies and procedures. </li>
<li>Judgment - Exhibits sound and accurate judgment.</li>
<li>Safety and Security - Observes safety and security procedures; Uses equipment properly.</li>
</ul>

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee:
<ul>
<li>Must be able to frequently stoop/bend.</li>
<li>Must be able to regularly use hands and arms.</li>
<li>Must be able to regularly stand and walk. </li>
<li>Must be able to lift and/or move up to 30 pounds.</li>
<li>Must be able to work up to 15 feet off the ground, to work inside of bins on units, to climb ladders on occasion.</li>
<li>Specific vision abilities required by this job include close, distance, color, and peripheral vision.</li>
</ul>
ENVIRONMENTAL ADAPTABILITY
The noise level in the work environment is usually moderate.
Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.

<h3>Job Description</h3>
Job DescriptionCandidates will be disqualified if the following criteria are not met: -Employment Type: No C2C (Corp-to-Corp) or C2H (Contract-to-Hire) arrangements. W2 contract only. No referral fees will be entertained. -Work Authorization: Must be a U.S. Citizen or Green Card holder. -Must be local to Pittsburgh, PA or an hour drive to Pittsburgh, PA -Provides inbound application and functional support for all relevant SAP Business Network applications, both internally and externally, by way of chat, webform and phone. -Conducts all customer interactions in a manner that presents SAP in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by SAP. Description: Solution support engineer: The Solution support engineer is the face and voice of SAP Business Network to our customers, building relationships in each interaction. Specialists help our customers maximize the benefits of SAP’s solutions to facilitate a global exchange of goods and services in the world’s largest business to business trading community. They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations. Duties and Responsibilities Provides inbound application and functional support for all relevant SAP Business Network applications, both internally and externally, by way of chat, webform and phone. Resolves 80% of issues without escalation. Respond to customer inquiries in a timely manner and within service level objectives. Successfully documents all requests through the CRM system while adhering to all documented procedures. Provides general assistance to other teams within Global procurement teams. Conducts all customer interactions in a manner that presents SAP in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by SAP. Ensures that individual performance meets or exceeds the department standards. All other duties as assigned. Basic Minimum Qualifications Bachelor’s degree or 2-year Technical school degree preferred. Preferred Qualifications Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet – general understanding of backend systems is useful Minimum of 3 year work experience preferred. Customer focus and stress tolerance. Superior communication and telephone skills. Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. Strong troubleshooting and problem-solving skills – thinking outside the box to better help customers in real time, but also promote proactive support to help deflect similar issues in future Candidate needs to be passionate about growing within a technical team – working with AI and understanding the tools used day to day Ability to adapt support style to align with the technical capabilities of the customer. Previous customer service experience strongly desired. Fluency in another foreign language is a plus, but not required Experience or education in working with individuals from diverse cultures preferred. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…</a> The pay transparency policy is available here: <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…</a> For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank">https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…</a> We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #3412 Company DescriptionGuiding Principles and Core Values: UP HIRE Understanding Matters. We actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry. People Matter. People are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers. Honesty Matters. We conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people. Innovation Matters. We are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers. Relationships Matter. We take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results. Everything Matters. We hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do. 
<h3>Company Description</h3>
Guiding Principles and Core Values: UP HIRE\r\nUnderstanding Matters.\r\nWe actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry.\r\n\r\nPeople Matter.\r\nPeople are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers.\r\n\r\nHonesty Matters.\r\nWe conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people.\r\n\r\nInnovation Matters.\r\nWe are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers.\r\n\r\nRelationships Matter.\r\nWe take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results.\r\n\r\nEverything Matters.\r\nWe hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do.

Technical Support

<h3>Job Description</h3>
Category : Technical Support 

About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
TP and You
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position will be based on-site at our North Lauderdale, Florida location.
Your Responsibilities
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
<ul>
<li>Provide front line, first level, technical assistance for consumers</li>
<li>Supporting Client specific high speed internet services delivering an exceptional customer experience</li>
<li>Resolve technical problems, within a fast paced, customer facing environment</li>
<li>Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.</li>
<li>Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.</li>
<li>Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. </li>
<li>Demonstrate advanced product knowledge and he ability to solve customer issues.</li>
<li>Resolve customer issues on the first call as frequently as possible.</li>
<li>Open and manage trouble ticket system for user issues, Data Network, OS issues.</li>
<li>Be patient, courteous and friendly with customers at all times.</li>
<li>Demonstrate a positive attitude.</li>
<li>Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.</li>
<li>Adhere to all work schedule assignments.</li>
<li>Abide by and support management directives and adhere to all TP policies.</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
Qualifications:
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum of 6 months of customer service experience.</li>
<li>Must be 18 years of age or older.</li>
<li>Ability to type at least 25 words per minute.</li>
<li>Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li>
<li>Customer service and/or sales experience preferred.</li>
<li>College degree preferred but not required.</li>
</ul>
Key Competencies:
<ul>
<li>Process Excellence:&nbsp;Demonstrate commitment to following established procedures and be customer service driven.</li>
<li>Collaboration:&nbsp;Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li>
<li>Communication:&nbsp;Outstanding communication, listening, and analytical skills.</li>
<li>Organizational Skills:&nbsp;Strong organizational and problem-solving skills.</li>
<li>Emotional Intelligence:&nbsp;Ability to prioritize tasks and work well under pressure while remaining focused.</li>
<li>Open-Mindedness:&nbsp;Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li>
<li>Critical Thinking:&nbsp;Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li>
<li>Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.</li>
</ul>
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets

Technical Support Representative - Onsite

<h3>Job Description</h3>
Category : Technical Support 

About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
TP and You
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position will be based on-site at our Brownsville, Texas location.
Your Responsibilities
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
<ul>
<li>Provide front line, first level, technical assistance for consumers</li>
<li>Supporting Client specific high speed internet services delivering an exceptional customer experience</li>
<li>Resolve technical problems, within a fast paced, customer facing environment</li>
<li>Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.</li>
<li>Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.</li>
<li>Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. </li>
<li>Demonstrate advanced product knowledge and he ability to solve customer issues.</li>
<li>Resolve customer issues on the first call as frequently as possible.</li>
<li>Open and manage trouble ticket system for user issues, Data Network, OS issues.</li>
<li>Be patient, courteous and friendly with customers at all times.</li>
<li>Demonstrate a positive attitude.</li>
<li>Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.</li>
<li>Adhere to all work schedule assignments.</li>
<li>Abide by and support management directives and adhere to all TP policies.</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
Qualifications:
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum of 6 months of customer service experience.</li>
<li>Must be 18 years of age or older.</li>
<li>Ability to type at least 25 words per minute.</li>
<li>Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li>
<li>Customer service and/or sales experience preferred.</li>
<li>College degree preferred but not required.</li>
</ul>
Key Competencies:
<ul>
<li>Process Excellence:&nbsp;Demonstrate commitment to following established procedures and be customer service driven.</li>
<li>Collaboration:&nbsp;Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li>
<li>Communication:&nbsp;Outstanding communication, listening, and analytical skills.</li>
<li>Organizational Skills:&nbsp;Strong organizational and problem-solving skills.</li>
<li>Emotional Intelligence:&nbsp;Ability to prioritize tasks and work well under pressure while remaining focused.</li>
<li>Open-Mindedness:&nbsp;Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li>
<li>Critical Thinking:&nbsp;Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li>
<li>Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.</li>
</ul>
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets

<h3>Job Description</h3>
Job Description
Job Description
This is an entry-level support position responsible for providing an amazing and memorable customer service experience with each direct interaction. This position supports both internal and external B2B customers through designated support channels such as telephone and electronic mediums. This customer-centric role will focus on a variety of operational and technical support requests related to desktop, applications, and user access needs. This position will require the excellent use of judgment and desire to drive resolutions on behalf of our customers.
Example requests from customers:
- Password reset
- Unable to login
- File expectations
- Escalation team
- Down and cannot transact
Skills
call center, computers/customer service, troubleshooting, customer service, customer service skills, customer inquiries
Additional Skills &amp; Qualifications
Must have Skills:
- At least 1 year of customer service, highly prefer call center experience (about 20-30 calls a day)
- Strong verbal and written communication, Must be able to clearly communicate in English
- Comfortable navigating on a computer
- Proven ability to multi-task with customer intake process concurrently: Calls, Remedy Tickets, and Chat
Preferred:
- bachelors degree (especially, a degree in Computer Science, Information Technology, Computer/Data Systems Management)
- salesforce or servicenow experience (think ticketing and resolution experience)
#priorityeast 
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Boca Raton,FL.
Application Deadline
This position is anticipated to close on Oct 2, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
Junior Technical Support Representative NYC, NY 3 month contract to hire 3 days on site Focus: Supports external users or clients—often working in a help desk or customer service environment. Key Responsibilities:
<ul>
<li>Respond to user or customer inquiries via email, chat, or phone.</li>
<li>Provide guidance on software usage, features, and best practices.</li>
<li>Log and escalate technical issues to engineering teams if beyond scope.</li>
<li>Document common problems and solutions in a knowledge base.</li>
<li>May assist in onboarding or training customers.</li>
</ul>
Skills Expected:
<ul>
<li>Strong communication and problem-solving skills.</li>
<li>Familiarity with CRM tools (e.g., Zendesk, Salesforce).</li>
<li>Basic technical understanding (e.g., browser behavior, app config).</li>
<li>Ability to translate technical concepts for non-technical users.</li>
</ul>
Typical Environment:
<ul>
<li>Customer-facing role in SaaS, tech support, or managed services.</li>
<li>Usually part of a Customer Success, Technical Support, or Help Desk team.</li>
</ul>

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