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<h3>Job Description</h3>
Job Description
Join CAPP as a Customer Service Specialist and Be Part of a Growing Team!
CAPP, a leading supplier of HVAC, electrical, and plumbing parts &amp; equipment, is looking for Customer Service Specialists to support our dynamic sales team. This entry-level position is perfect for anyone ready to start a rewarding career in customer service. Are you a positive, motivated individual with a passion for helping others? No experience? No problem! We provide all the training you need to succeed.
What You’ll Do:
<ul>
<li>Engage with customers by providing product recommendations, order assistance, and answering queries with a smile.</li>
<li>Help customers find the perfect solutions by understanding their needs and preferences.</li>
<li>Process customer orders and ensure their fulfillment from start to finish.</li>
<li>Manage refunds, exchanges, and returns with ease.</li>
<li>Contribute to other tasks as needed to keep our sales operations running smoothly.</li>
</ul>
Who You Are:
<ul>
<li>Education: High school diploma or equivalent.</li>
<li>Experience: Prior customer service experience (2 years preferred); industry experience (HVAC or similar) is a plus.</li>
<li>A self-motivated team player who thrives in a fast-paced environment.</li>
<li>Friendly and customer-focused—you genuinely enjoy helping people.</li>
<li>Strong communication skills, both verbal and written.</li>
<li>Ability to build positive relationships and work collaboratively.</li>
<li>Basic math and accounting skills.</li>
</ul>
Why You’ll Love Working at CAPP:
<ul>
<li>Career Growth: Start in an entry to mid-level role with the potential to move into a commission-based sales position with unlimited earning potential.</li>
<li>Family-Owned Business: We believe in the value of every employee. At CAPP, you’re not just another worker—you’re a part of our team.</li>
<li>Comprehensive Training: We provide all the tools and knowledge to help you succeed in your role.</li>
<li>Work-Life Balance: Enjoy normal business hours (Monday through Friday, 8:00am - 5:00 pm). We respect your personal time.</li>
<li>Supportive Culture: Your contributions matter, and we offer job stability in a thriving sector.</li>
</ul>
Your Benefits:
<ul>
<li>Competitive salary with the opportunity for commission.</li>
<li>Merit-based promotions—we reward hard work and dedication.</li>
<li>Health, vision, and dental insurance</li>
<li>Health savings account (HSA)</li>
<li>401(k) with company match</li>
<li>Life insurance</li>
<li>Paid time off (PTO)</li>
</ul>
Company DescriptionCAPP is a leading supplier and distributor of Process Instrumentation, HVAC, Electrical, Plumbing, and Mechanical products. Since 1950, our mission has been to serve the full needs of customers. As demand for a wider range of products has grown, we have developed the advanced supply network and technical expertise required to excel in this constantly evolving industry. With decades of experience and a truly distinct offering of products and services, tens of thousands of customers depend on CAPP as their comprehensive supplier of Products for Buildings and Industry. 
<h3>Company Description</h3>
CAPP is a leading supplier and distributor of Process Instrumentation, HVAC, Electrical, Plumbing, and Mechanical products. Since 1950, our mission has been to serve the full needs of customers. As demand for a wider range of products has grown, we have developed the advanced supply network and technical expertise required to excel in this constantly evolving industry. With decades of experience and a truly distinct offering of products and services, tens of thousands of customers depend on CAPP as their comprehensive supplier of Products for Buildings and Industry.

Customer Service Specialist

<h3>Job Description</h3>
Job Description
Who are you:
Are you an individual who loves to problem solve, has great listening skills and is customer service focused? Are you accustomed to a fast-paced environment all while remaining positive and upbeat? Do you display professionalism and genuinely care about a company's positive culture and values? If so, we would love to hear from you. We are looking to hire a Service Call Agent to oversee customer inquiries and concerns in our call center environment.
 
What you will be doing:
What to expect as a Customer Service Specialist: This is a hybrid role - between Front Desk Support and Customer Service Specialist. Both roles will have an emphasis on Customer Service.
 • Customer Interaction - Call intake • Listen attentively to customer concerns, inquires, and service requests. • Gather and document accurate information about the customer, appliance model, serial number, issue, and pertinent details. • Communications Hub • Work within the supportive team in the Service Department • Appointment Scheduling • Quality Assurance and Problem Resolution • Front Desk Support 2 days a week • Weekly Pay
 
Our ideal candidate has:
<ul>
<li>1+ years of experience as a Call Service Agent, or similar experience/call center</li>
<li>Excellent verbal and written communication skills </li>
<li>Desire to continuously expand skillset </li>
<li>High School Diploma or equivalent</li>
</ul>
 
About our client:
Established in 1983, our client is family owned and operated. Across 4 locations, our client has been serving the Cape &amp; Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.
 
Additional information:
<ul>
<li>Monday-Friday, 8:00am-4:30pm</li>
<li>Competitive hourly rate</li>
<li>$21.00-$23.00/hour depending on experience</li>
<li>Healthcare</li>
<li>401k match</li>
<li>Vacation and Sick Time</li>
<li>PTO</li>
</ul>

<h3>Job Description</h3>
Precertification Specialist
Location: Remote (must reside in PA, NJ, or DE)
Contract Duration: 3–6 months
 
Position Summary
Under the direction of a Supervisor, the Precertification Specialist is responsible for processing precertification requests in compliance with corporate guidelines, state and federal regulations, and departmental quality standards. This is a high-volume, non-clinical call center position requiring strong multitasking skills, accuracy, and professionalism while interacting with members and healthcare providers.
 
Key Responsibilities
<ul>
<li>Handle incoming calls in a high-volume call center from members and healthcare professionals regarding precertification of health services.</li>
<li>Verify member eligibility, precertification requirements, and provider participation status using multiple systems, including the National Provider Identification (NPI) Registry.</li>
<li>Obtain and accurately record clinical information, including procedure and diagnosis codes.</li>
<li>Process precertification requests received via phone, fax, or the PEAR portal per departmental guidelines.</li>
<li>Approve selected services per departmental policies; escalate cases requiring medical necessity review or those identified as potentially cosmetic or experimental.</li>
<li>Maintain adherence to departmental standards for staff time, attendance, accuracy, and professionalism.</li>
<li>Respond promptly to voicemails and emails (within one business day) and ensure complete documentation in the system.</li>
<li>Support team goals by meeting performance standards for efficiency, accuracy, and customer satisfaction.</li>
</ul>
 
Qualifications
<ul>
<li>Education: High school diploma required; Associate’s degree preferred.</li>
<li>Experience in a customer service, call center or provider office setting preferred.</li>
<li>Familiarity with medical terminology, ICD-10 and CPT codes, and managed care processes.</li>
<li>Proficient with Microsoft Office Suite and adept at navigating multiple computer systems and databases.</li>
<li>Excellent communication, interpersonal, and organizational abilities.</li>
<li>Strong attention to detail, adaptability, and commitment to quality service.</li>
</ul>

<h3>Job Description</h3>
We’re looking for a pleasant, outgoing, and dependable Customer Service Specialist who thrives in a fast-paced environment and enjoys helping customers succeed.
 
As a Customer Service Specialist, you’ll be the voice of a metalworking tooling brand—providing quick, friendly, and effective support to distributors, end users, and sales partners.
 
What You’ll Do:
<ul>
<li>Handle a high volume of inbound calls and emails from customers and distributors</li>
<li>Process orders, quotes, returns, and expedite requests efficiently and accurately</li>
<li>Provide product and service information with confidence and professionalism</li>
<li>Collaborate with regional managers and manufacturer’s reps to ensure customer satisfaction</li>
<li>Resolve customer issues promptly and follow through to completion</li>
<li>Keep a smile in your voice—every call matters!</li>
</ul>
 
What You’ll Bring:
<ul>
<li>1+ year of customer service experience (manufacturing or distribution environment a plus!)</li>
<li>Strong multitasking and organizational skills in a fast-paced environment</li>
<li>Excellent written and verbal communication</li>
<li>Friendly, positive, and team-oriented attitude</li>
<li>Reliable, detail-oriented, and self-motivated</li>
<li>Proficient with computers and order entry systems</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCustomer Account Specialist — US Energy Company (Schaumburg, IL)
Join a Team That Puts People First
US Energy is a privately owned and operated commercial energy broker that partners directly with leading natural gas and electricity suppliers across the country. Our mission is to help businesses navigate their energy options through education, consultation, and personalized service.
We’re proud to be a leader in our industry—not only for the results we deliver but for the exceptional customer service experience we provide to every client we work with.
We’re looking for motivated individuals with a passion for helping others and a background in customer service to join our growing team. If you enjoy connecting with people, solving problems, and working in a collaborative, energetic environment, this could be your next great opportunity.
Position: Customer Account Specialist
As a Customer Account Specialist, you’ll play a key role in ensuring our clients feel informed, supported, and confident in their energy choices. This is not your average customer service role—you'll gain exposure to multiple areas of the business, including sales, campaign management, and client retention.
Key Responsibilities:
<ul>
<li> Build and maintain strong relationships with new and existing clients </li>
<li> Provide personalized customer service and support throughout the sales cycle </li>
<li> Educate clients on energy solutions and pricing options </li>
<li> Prepare and present tailored proposals to businesses </li>
<li> Support customer inquiries and resolve issues efficiently and professionally </li>
<li> Manage accounts and client territories with attention to detail </li>
<li> Maintain accurate daily data entry and documentation </li>
<li> Conduct productive client and internal meetings </li>
<li> Support client onboarding and follow-ups to ensure satisfaction </li>
</ul>
What You’ll Gain:
<ul>
<li> A positive and people-first team culture</li>
<li> Clear growth path—advance based on performance, not tenure </li>
<li> Hands-on leadership development and coaching </li>
<li> Daily workshops to sharpen communication and business skills </li>
<li> Recognition and internal promotions based on effort and results </li>
<li> Direct access to top business executives and strategic planning sessions </li>
<li> The autonomy to take ownership of your success </li>
</ul>
Requirements
What We’re Looking For:
<ul>
<li> A 4-year degree or relevant experience in customer service, sales, or management </li>
<li> Outstanding interpersonal and communication skills </li>
<li> A customer-first mindset with a solution-oriented approach </li>
<li> A team player who brings positive energy and professionalism </li>
<li> Strong organizational and problem-solving skills </li>
<li> Willingness to commute to our Schaumburg, IL location </li>
<li> Leadership or coaching experience is a plus </li>
</ul>
At US Energy, we believe great service starts with great people. If you’re ready to bring your customer service skills into a career where you can grow, be recognized, and truly make a difference for clients, we’d love to meet you.
Apply today and start building a career that matters

<h3>Job Description</h3>
Deliver exceptional customer service by managing orders, shipments, and inquiries with accuracy and care. Act as a customer advocate to ensure satisfaction through proactive communication, problem-solving, and collaboration with internal teams.
 
Key Responsibilities:
<ul>
<li>Process sales orders and manage custom stock programs to ensure on-time delivery.</li>
<li>Maintain positive relationships with customers, sales, and suppliers.</li>
<li>Analyze inventory reports to optimize stock levels and prevent shortages or aged inventory.</li>
<li>Coordinate freight consolidation and handle returns or adjustments promptly.</li>
<li>Support continuous improvement through training, best practice sharing, and cross-functional teamwork.</li>
</ul>
 
Qualifications:
<ul>
<li>2+ years of customer service experience (industry experience preferred).</li>
<li>Strong communication, organization, and multitasking skills.</li>
<li>Proficient in Microsoft Office Suite.</li>
</ul>
 
Full-time, hourly employee non-exempt

<h3>Job Description</h3>
Job DescriptionCustomer Service RepresentativeLocation: Addison, IL Schedule: Monday through Friday, 8:00 AM – 5:00 PM or 7:00 AM – 4:00 PM (onsite, 5 days a week) Pay Rate: $28–$36 per hour Duties:
<ul>
<li>Serve as a key point of contact for customers, ensuring timely and accurate order processing from entry through delivery</li>
<li>Manage order status updates, coordinate with internal departments, and resolve customer inquiries efficiently</li>
<li>Maintain and update customer records within ERP or MRP systems</li>
<li>Generate and review reports in Excel to track orders, shipments, and customer communications</li>
<li>Collaborate with manufacturing and engineering teams to ensure accurate fulfillment and scheduling</li>
<li>Provide exceptional service by handling escalations, troubleshooting issues, and maintaining positive client relationships</li>
</ul>
Requirements:
<ul>
<li>Minimum 3 years of customer service and order processing experience within a manufacturing or engineering environment</li>
<li>Strong background working in ERP/MRP systems such as SAP, Oracle, NetSuite, Microsoft Dynamics, Sage, or Epicor</li>
<li>Proficient with Microsoft Excel and Microsoft Office Suite</li>
<li>Excellent communication, organization, and problem-solving skills</li>
<li>Proven ability to manage multiple priorities in a fast-paced, detail-driven environment</li>
</ul>
 About Trova Advisory Group Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at <a href="mailto:trova@gotrova.com" target="_blank">trova@gotrova.com</a>. Include the nature of your request and your contact information, and we will be happy to assist you.

<h3>Job Description</h3>
About the Role
We are looking for a detail-oriented and customer-focused Customer Service Specialist to join our team. In this role, you will be the primary point of contact for customers regarding standard product orders. You’ll handle order entry, provide updates, and resolve inquiries while working closely with internal and external sales teams to ensure customer satisfaction.
 
Responsibilities
<ul>
<li>Enter customer orders accurately and efficiently</li>
<li>Respond to customer inquiries via phone and email</li>
<li>Follow up on incomplete or pending orders</li>
<li>Receive and process serial-tracked items for recertification</li>
<li>Collaborate with internal departments and external sales representatives</li>
<li>Perform other duties as assigned by management</li>
</ul>
 
Qualifications
<ul>
<li>High school diploma or equivalent</li>
<li>Prior customer service experience (preferred)</li>
<li>Proficiency in Microsoft Office, Outlook, and Teams (preferred)</li>
<li>Strong verbal and written communication skills</li>
<li>Excellent attention to detail and time management</li>
<li>Ability to multitask and work independently</li>
<li>Problem-solving skills</li>
</ul>

<h3>Job Description</h3>
Job Description
Byrider - 44 N. Rolling Meadows Drive - Fond du Lac, WI 54935
Customer Service/Collections Specialist (Consumer Finance) 
Do you have a background in management, sales, customer service, customer retention, call center, collections, or a related field? Would you enjoy earning a great income while helping customers with an industry-leading credit program? 
Growing national automotive consumer finance company! Customer Service/Collections Specialist career opportunity!
Rewards for Customer Service/Collections Specialist:
<ul>
<li>Annual compensation: $50,000.00 - $70,000.00</li>
<li>$18.00 -$22.00 hour + monthly bonus up to $2,000.00</li>
<li>Great benefits &amp; paid time off</li>
<li>Career growth to Manager or Specialist</li>
<li>Industry-best customer program</li>
<li>36 years in business</li>
<li>Growing national company </li>
</ul>
Responsibilities for Customer Service/Collections Specialist:
<ul>
<li>Collections, customer service, customer retention</li>
<li>Assist with lending/credit origination </li>
<li>Help ensure branch compliance </li>
<li>Demonstrate a high level of customer service </li>
<li>Work with consumer finance software</li>
<li>Attend ongoing training classes </li>
</ul>
Hours for Customer Service/Collections Specialist:
<ul>
<li>Full-time (40 hours)</li>
<li>100% onsite</li>
<li>No Sundays</li>
<li>Work most Saturdays (shorter day) with a weekday off</li>
<li>Location hours: Monday - Friday 9-7, Sat 9-4</li>
<li>Shifts will vary</li>
<li>Overtime as needed with OT pay</li>
</ul>
Requirements for Customer Service/Collections Specialist:
<ul>
<li>2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or related experience</li>
<li>Good communication, computer &amp; customer service skills</li>
<li>Able to work the hours listed &amp; 100% onsite</li>
<li>Able to pass a background check </li>
</ul>
Keywords: Collections, Customer Retention, Customer Service, Call Center, Collections Account Management, Debt Collector, Collections Specialist

Customer Service/Collections Specialist

<h3>Job Description</h3>
Job Description
Byrider - 2301 W. College Ave. - Appleton, WI 54914
Customer Service/Collections Specialist (Consumer Finance) 
Do you have a background in management, sales, customer service, customer retention, call center, collections, or a related field? Would you enjoy earning a great income while helping customers with an industry-leading credit program? 
Growing national automotive consumer finance company! Customer Service/Collections Specialist career opportunity!
Rewards for Customer Service/Collections Specialist:
<ul>
<li>Annual compensation: $50,000.00 - $70,000.00</li>
<li>$18.00 -$22.00 hour + monthly bonus up to $2,000.00</li>
<li>Great benefits &amp; paid time off</li>
<li>Career growth to Manager or Specialist</li>
<li>Industry-best customer program</li>
<li>36 years in business</li>
<li>Growing national company </li>
</ul>
Responsibilities for Customer Service/Collections Specialist:
<ul>
<li>Collections, customer service, customer retention</li>
<li>Assist with lending/credit origination </li>
<li>Help ensure branch compliance </li>
<li>Demonstrate a high level of customer service </li>
<li>Work with consumer finance software</li>
<li>Attend ongoing training classes </li>
</ul>
Hours for Customer Service/Collections Specialist:
<ul>
<li>Full-time (40 hours)</li>
<li>100% onsite</li>
<li>No Sundays</li>
<li>Work most Saturdays (shorter day) with a weekday off</li>
<li>Location hours: Monday - Friday 9-7, Sat 9-4</li>
<li>Shifts will vary</li>
<li>Overtime as needed with OT pay</li>
</ul>
Requirements for Customer Service/Collections Specialist:
<ul>
<li>2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or related experience</li>
<li>Good communication, computer &amp; customer service skills</li>
<li>Able to work the hours listed &amp; 100% onsite</li>
<li>Able to pass a background check </li>
</ul>
Keywords: Collections, Customer Retention, Customer Service, Call Center, Collections Account Management, Debt Collector, Collections Specialist

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