<h3>Job Description</h3>
Job Description
Seeking qualified individuals able to help management team lead an excellent team of cashiers and customer service attendants in a fast paced c-store/ liquor/ casino environment. Must be able to work any of 7 days a week, with flexible shifts.
Must be able to lead, paperwork, cash handling, cleaning, stocking, etc among other duties discussed at interview/hire.
Must be able to stand for long periods of time, lift up to 50 pounds, bend, climb.
Great pay and advancement opportunities with a very diverse company state wide in South Dakota.
If you would like to join this family owned company and want to grow into a career, please apply today!
 #hc158967

Manager in Training/ Floating Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Summary
Responsible for assisting the General Manager with execution of planning, directing, controlling, and coordination of the business in accordance with the missions, visions, philosophies, policies, and objectives set forth by Ownership. The Operations Manager assists in the effective administration of all departments by helping to ensure that gaming, legal, and safety policy compliance is always followed. The Operations Manager provides effective leadership, with primary objectives of attaining maximum profit on operations through effective marketing, fiscal management strategies and ensuring extraordinary guest experience. The Operations Manager must work well in a team environment and foster a problem solving, positive, and can-do approach to all responsibilities.
The Operations Manager interacts daily with Casino and Bar/Restaurant guests to create a welcoming atmosphere. By doing so, this ensures that a standard of excellence in guest service is delivered, and customer satisfaction throughout the casino is achieved and maintained. The Operations Manager has full comp privileges to use as they see fit and as business needs/strategies warrant. 
 
Requirements:
Essential Duties and Responsibilities include the following: (Other duties may be assigned).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
<ol>
<li>Lead, through subordinate staff, and participate in the effective management of Property operations to maximize financial performance while upholding quality, safety and sanitation standards and maximizing levels of guest satisfaction.</li>
<li>Participate in regular staff meetings as directed and organize, arrange, and conduct employee meetings for subordinate positions on a regular basis.</li>
<li>Primary verifier/authorization for all jackpots over the Manager on Duty limits.</li>
<li>Primary contact for immediate needs on property, first responder for property emergencies to evaluate, assist and of communicate upwards appropriately. </li>
<li>Assist on-site Surveillance and Security Management. Review/investigate incidents as needed, and work with Security/Surveillance to maintain records of property incidents.</li>
<li>Work with Human Resources, Security, and Surveillance in the investigation and documentation of employee on the job injuries and incidents as needed.</li>
<li>Assist Marketing in the development and execution of casino promotions, special events, employee events, casino holiday decoration etc.</li>
<li>Ensure scheduling of Casino personnel is completed in a timely manner using best business practices to obtain maximum labor efficiencies without adversely affecting guest service, guest and employee safety and comfort. Fill in for MOD or other shifts as required. </li>
<li>Conduct and arrange team meetings with department personnel on a regular basis and as needed; provide recognition and rewards. </li>
<li>Track attendance and approve payroll for assigned employees.</li>
<li>Maintain inventory control of office/casino supplies as needed.</li>
<li>Fully understand and assist in compliance with all federal, state, county and municipal regulations pertaining to the health, safety, labor and gaming requirements of the property and its employees/guests.</li>
<li>Maintains confidentiality of all relevant information concerning guests, employees, and company assets.</li>
<li>Makes recommendations for disciplinary action and performance reviews.</li>
<li>Consults Human Resources regarding the preparation and presentation of disciplinary, coaching, and performance documentation as needed.</li>
<li>Maintains compliance of all gaming, local, state and federal laws regulations. </li>
<li>Be a leader and a role model to all employees.</li>
<li>Works with Human Resources department to ensure a productive, participative, and comfortable work environment in which all employees are valued and treated lawfully and consistently. Ensure compliance with all local, state, and federal employment and labor law regulations. Directly facilitates open employee communications to discern grievances, and to respond to these grievances in all appropriate manners, including redressing meriting correction. Knowledgeable of all property departmental policies regarding employees and report all violations of company policies/rules/procedures. Conducts interviews and recommends applicants for hire.</li>
<li>Ensure that guest satisfaction is consistently obtained and maintained.</li>
</ol>
 
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess a combination of the following knowledge, skills, and abilities, and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
<ul>
<li>Must be able to speak, read, write, and understand the primary language used in the workplace.</li>
<li>Requires very good communication skills, both verbal and written.</li>
<li>Must successfully perform independently or in a team environment as a team leader. There is minimal direct supervision.</li>
<li>Must possess basic computational ability.</li>
<li>Must possess basic computer skills.</li>
<li>Knowledge of Property Management System, Point of Sale system, computer accounting programs, and math skills.</li>
<li>Knowledge of how all alarm and safety systems function.</li>
<li>Ability to assess/evaluate other employees’ performance in a fair and consistent manner.</li>
<li>Ability to supervise, train and motivate employees.</li>
<li>Ability to effectively communicate, negotiate, influence professionals, employees and/or Casino guests.</li>
<li>Ensure that guest satisfaction is consistently obtained and maintained.</li>
<li>Possess advanced knowledge of the principles and practices within all casino disciplines, including experiential knowledge for management of people and complex problems.</li>
<li>Ability to study, analyze and interpret complex activities and/or information to improve new practices, or develop new approaches.</li>
<li>Ability to make decisions with the use of general policies and procedures available.</li>
<li>Ability to apply supervisory/management (soft) skills.</li>
<li>Thorough knowledge of gaming, federal, state, and local laws governing equal employment opportunity, civil rights, occupational safety/health, wage/hour issues, and employee relations. </li>
<li>Knowledge of gaming, federal, state/local laws, ordinances, and regulations pertaining to the sales of alcohol to underage guests.</li>
</ul>
 
Physical Demands
<ul>
<li>Most work tasks are performed indoors. Temperatures are moderate and controlled by property environmental systems. Ability to work in a noisy, crowded, smoky casino environment necessary.</li>
<li>Must be able to sit at a desk for several hours per day. Walking and standing are required the rest of the working day. This includes traveling to and from meetings. The length of time of these tasks may vary from day to day, and task to task. Must be able to move about the Casino and operational areas. </li>
<li>Must be able to reach other departments of the casino in a timely manner.</li>
<li>Reaching, bending, stretching, and lifting to 50 lbs.</li>
<li>Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.</li>
<li>Ability to actively listen and effectively communicate with guests, supervisors, and subordinates.</li>
<li>Successful use of near-vision and depth perception.</li>
<li>Requires manual dexterity to operate all necessary equipment.</li>
<li>Must have finger dexterity to operate office equipment such as computers, printers, 10-key adding machine, desk and cell phone, filing cabinets, Fax machines, photocopiers, and other office equipment as needed.</li>
</ul>

Operations Manager

<h3>Job Description</h3>
Job DescriptionCompany Description Job Description 
Wynn Resorts is a Fortune 500 company in the hospitality industry. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn Resorts is known for innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.
Wynn Las Vegas is seeking a creative and detail-oriented F&amp;B Training Manager to design, deliver, and evaluate training programs that strengthen service excellence within Food &amp; Beverage operations. This role serves as a strategic partner to leaders and subject matter experts to ensure team members at all levels have the tools, knowledge, and confidence to provide world-class dining experiences.
Responsibilities:
<ul>
<li>Research, design, and implement engaging training programs for Food &amp; Beverage hourly and management staff across casual and full-service dining venues.</li>
<li>Partner with subject matter experts and F&amp;B leadership to identify learning needs, define objectives, and translate complex operational procedures into accessible, effective training.</li>
<li>Develop training materials—including instructor guides, participant workbooks, online modules, and job aids—that meet brand standards and drive measurable results.</li>
<li>Coordinate and facilitate classroom sessions, on-the-job training, and blended learning approaches tailored to diverse audiences.</li>
<li>Maintain and update departmental handbooks, guides, and reference materials to reflect current policies, procedures, and service standards.</li>
<li>Utilize needs analysis and data to evaluate program effectiveness; provide recommendations to enhance learning outcomes and operational performance.</li>
<li>Collaborate with peers in Learning &amp; Development to ensure consistency in training quality and alignment with company-wide initiatives.</li>
<li>Support F&amp;B leadership with special projects, audits, and large-scale training rollouts.</li>
<li>Perform additional responsibilities as assigned.</li>
</ul>
Qualifications 
<ul>
<li>Experience in Food &amp; Beverage training, hospitality operations, or Learning &amp; Development.</li>
<li>Strong facilitation and instructional design skills with proven ability to deliver training that drives performance.</li>
<li>Familiarity with adult learning principles, training evaluation models, and blended learning techniques.</li>
<li>Excellent written and verbal communication skills; able to present confidently to groups of varying sizes.</li>
<li>Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.</li>
<li>Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).</li>
<li>Ability to work independently and collaboratively in a fast-paced environment.</li>
<li>Must be 21 years of age or older.</li>
<li>Must meet attendance guidelines and adhere to regulatory, departmental, and company policies.</li>
<li>Must model professional appearance and behavior in accordance with company standards.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience in both quick-service and full-service dining operations.</li>
<li>Extensive knowledge of luxury service standards and evaluation methods.</li>
<li>Experience with Learning Management Systems and eLearning development software (e.g., Articulate 360).</li>
<li>Project management certification or professional affiliation in Learning &amp; Development.</li>
</ul>
 Additional Information 
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Training Manager - Food & Beverage

<h3>Job Description</h3>
Job DescriptionCompany Description 
Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.
Job Description 
Salary Pay: $79,000.00- $95,000.00
The Encore Boston Harbor Manager – Promotions will manage the daily operations of the Promotions Department. Responsibilities include but are not limited to: the development and communication of promotional and special events programs and schedules for the property and interfacing cross-functionally to ensure coordination and success; maximizing opportunities for departmental and company success including promotional profitability, flawless promotion and event execution, developing team member training opportunities, open and timely cross-functional communication, etc.; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the daily operation, guest satisfaction, and employee satisfaction for the Special Events &amp; Promotions Department. &nbsp;
JOB RESPONSIBILITIES: &nbsp;&nbsp; •&nbsp;&nbsp; &nbsp;Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. &nbsp; •&nbsp;&nbsp; &nbsp;Manage the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. &nbsp;Identifies key drivers of success. •&nbsp;&nbsp; &nbsp;Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.&nbsp; •&nbsp;&nbsp; &nbsp;Manages the performance of team members under his/her area of responsibility. •&nbsp;&nbsp; &nbsp;Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. &nbsp; •&nbsp;&nbsp; &nbsp;Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. &nbsp; •&nbsp;&nbsp; &nbsp;Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication. •&nbsp;&nbsp; &nbsp;Creates and distributes all special event and promotional-related materials including, but not limited to, promotions fact sheets, regulatory communications, guest-facing promotions details, team member schedules and support documents, proof of promotional testing, etc. •&nbsp;&nbsp; &nbsp;Assists with the execution of events and promotions including, but not limited to, kiosk builds and testing, assisting guests with the participation in promotions, completing paperwork for prizes/awards, communication of pertinent information in a timely manner to other departments, etc. •&nbsp;&nbsp; &nbsp;Coordinates with other departments to ensure collateral, signage, decorations, and other materials for promotions and events are on brand, displayed correctly throughout the event or promotion, and communicated with the departments in a timely manner. •&nbsp;&nbsp; &nbsp;Responsible for hiring, performance management, and employee engagement within the department. &nbsp;Provides training opportunities, including managing the onboarding process, constructive and positive feedback at all levels. &nbsp;Creates a motivating environment. •&nbsp;&nbsp; &nbsp;Determines staffing needs for special events and promotions and creates monthly schedules accordingly. •&nbsp;&nbsp; &nbsp;Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success. Effectively manages internal and external guest relations, most of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate and in a timely manner. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. Maintains composure and critical-thinking skills in times of high-pressure with a focus on problem-solving.&nbsp; Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand. Works with safety as a priority and follows department and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job-related duties as assigned.
Qualifications 
JOB REQUIREMENTS: &nbsp; To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: &nbsp; High school degree or equivalent required. Bachelor’s Degree in a related field or equivalent experience required.&nbsp; Minimum 5 years of managing and leading a team of 5 or more in a corporate setting. Two (2) years of casino experience preferred.
Knowledge of gaming systems, such as IGT Patron Management and Everi Power Kiosk Management Systems, a plus.&nbsp;
Requires strong computer skills and proficiency in Microsoft Office.
Candidate must have experience with planning and project management in a fast-paced, high-output, environment.&nbsp;
Ability to manage multiple priorities with similar deadlines with the same level of execution.
Ability to work and stay focused in an open office concept shared by multiple departments. &nbsp; Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Must be comfortable preparing and conducting presentation to stakeholder departments and other team members.
Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. &nbsp;Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. &nbsp;Ability to write detailed instructions and correspondence. &nbsp;Ability to effectively present information in one-on-one and group situations.&nbsp; Mathematical Skills &amp; Reasoning Ability: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. &nbsp;Ability to decipher various reports and create and maintain reports upon request. &nbsp; Physical Demands:&nbsp; The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.&nbsp; While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.&nbsp; Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. &nbsp; Work Environment:&nbsp; The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •&nbsp;&nbsp; &nbsp;The noise level in the work environment is typically moderate. &nbsp;When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. •&nbsp;&nbsp; &nbsp;Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. •&nbsp;&nbsp; &nbsp;Reliable, consistent, and punctual attendance is required.
 Additional Information 
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

Promotions Manager

<h3>Job Description</h3>
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES

<ol>
<li>Project a friendly attitude towards our guests.</li>
<li>Assure adherence to all safety policies and procedures.</li>
<li>Protect games according to the casino rules and state gaming regulations.</li>
<li>Maintain the spirit of teamwork and cooperation with all dealers.</li>
<li>Insure that the games have bank rolls appropriate to game limit and play.</li>
<li>Regularly examine the dice, cards, and equipment and replace when worn, in doubt or on a regular basis.</li>
<li>Observe dealers performances and when necessary take appropriate action.</li>
<li>Insure that any and all information is passed to the appropriate supervisor.</li>
<li>Settle disputes promptly and cordially, referring to the Shift Manager, those that are difficult.</li>
<li>Maintain all paperwork in an accurate and timely manner.</li>
</ol>
SUPERVISORY RESPONSIBILITIES 
QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. Must be at least 21 years of age.
EDUCATION and/or EXPERIENCE
Must have gaming knowledge and supervising of all table games. Must have knowledge of casino rules, internal controls, strong organizational, communication and supervisory skills. Excellent customer service and employee skills are essential. Must adhere to regulatory, departmental and company policies. 

CERTIFICATES, LICENSES, REGISTRATIONS
LANGUAGE SKILLS
Must be able to effectively communicate in English.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
COMPUTER SKILLS
Must have Microsoft Office experience and basic computer skills.
#ZRHSJ

Pit Manager

<h3>Job Description</h3>
Job Description
WHY DIAMOND GAME?
When you work at Diamond Game you are part of a diverse, forward thinking, technology focused gaming organization. Diamond Game employees work alongside one another as part of an engaged team, making contributions at all levels to ensure the highest quality and standards.
As a Diamond Game employee, you are afforded growth opportunities, career mentoring and valuable work experience. Diamond Game appreciates and encourages growth within the organization, knowing it's our talent that keeps us moving forward.
Career development, a robust benefit package, work-life balance and an inclusive culture are all part of a complete and rewarding employee experience at Diamond Game.
Diamond Game designs, produces, and services electronic pull-tab games, gaming systems, and tickets for charitable gaming and lottery markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited and a sister company of Pollard Games, Inc DBA American Games and International Gamco. 
Our mission is to develop and provide innovative gaming solutions to charitable gaming and lottery markets while providing players with thrilling gaming experiences. We always put customers first by providing consistent service and unique products that outperform our competitors. We foster a work environment for employees that encourages teamwork, imagination and continuous improvement. We are proud that our products positively impact many charitable communities across North America. 
Our Core Values are: Collaboration; Innovation; Integrity; Growth; and Have Fun!
Position Summary
The Alaska Sales Manager is responsible for representing Diamond Game, a Pollard Banknote Company, in the Alaska market, developing and executing a sales strategy to meet company objectives by acquiring and maximizing sales at charity gaming locations, including but not limited to: Bingo halls, pull-tab stores, veteran and fraternal clubs, bars, and villages throughout Alaska. The Sales Manager will develop the external and internal relationships necessary to implement product down to the site level, with the responsibility of meeting sales and customer satisfaction goals. The AK Sales Manager will perform other duties as assigned.
This is a sales position located in Alaska, this is not a remote role.
Essential Duties and Responsibilities
<ul>
<li>Develop, communicate, and implement a sales plan to recruit new retail customers and maximize sales and product performance from existing customers.</li>
<li>Plan your sales activities and keep effective records of those activities and follow up action items.</li>
<li>Grow, train, and manage your sales team to reach sales goals.</li>
<li>Become well-versed in Diamond Game products, as well as other charity products, to enable effective selling to retailers.</li>
<li>Communicate project status to management verbally and/or in writing.</li>
<li>Analyze sales data and make recommendations for product mix changes per retailer that will maximize performance. </li>
<li>Think critically and creatively to identify opportunities and solve customer issues.</li>
<li>Advise and implement promotions and marketing programs developed by the Company.</li>
<li>Work closely with partners, the Sr. Director, Sales, Marketing, Business Development, Operations teams, Product Development, and Management to provide a team-oriented approach to satisfying customers and maximizing the market return for the company. </li>
<li>Be the eyes and ears of the company in Alaska.</li>
<li>Perform other tasks and duties as needed and/or requested by management.</li>
<li>Consistently demonstrate the ability to practice Diamond Game's core values and apply them.</li>
<li>Perform other tasks and duties as needed and/or requested by management.</li>
</ul>
Education &amp; Experience Requirements
<ul>
<li>Bachelor's degree or equivalent sales and technical experience required.</li>
<li>5+ years route sales experience.</li>
<li>Experience with bars, veteran/fraternal clubs, and/or lottery/casino gaming is preferred.</li>
</ul>
Knowledge and Abilities Requirements
<ul>
<li>Must have polished presentation and interpersonal skills, a strong work ethic, integrity, and demonstrated ability to close.</li>
<li>Self-motivated, creative, and a quick learner.</li>
<li>Highly organized, clear thinking, and works well independently and with others.</li>
<li>Analyze sales data and make intelligent recommendations to improve product performance.</li>
<li>Can work under deadlines.</li>
<li>Must be able to accommodate 75% travel requirements.</li>
<li>Clean driving record. </li>
<li>Microsoft Office 365 (with emphasis on Excel, Word, and PowerPoint)</li>
</ul>
Benefits
<ul>
<li>Medical, Dental, Vision</li>
<li>401k with company match</li>
<li>Profit Sharing</li>
<li>Paid Vacation</li>
<li>Employee Referral Program</li>
<li>Tuition Reimbursement </li>
<li>Employee Assistance Program</li>
</ul>
 
We thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).
Diamond Game Enterprises, a subsidiary of Pollard Banknote Limited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To ALL Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Sales Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
The team member in this position will manage short term group business from the inquiry phase to implementation of the sales agreement through execution of the meeting or event. Responsible for achieving short term group sales revenue goals through negotiating contracts with meeting and event planners. Ability to represent the property virtually, present power point presentations and at local industry events to drive revenue to the hotel meeting spaces.
&nbsp;ESSENTIAL JOB FUNCTIONS/DUTIES:
<ul>
<li>Engage in a sales-focused atmosphere that promotes growth</li>
<li>Maintain knowledge of competitors, understand SWOT</li>
<li>Effectively communicate with internal and external stakeholders&nbsp;&nbsp;</li>
</ul>
<ul>
<li>Full working knowledge of Salesforce including familiarity with blocking guestrooms and meeting space.</li>
<li>Respond to qualified leads in tech portals and third party agency sites</li>
<li>Prepares, plans and conducts property site visits</li>
<li>Draft, prepare and negotiate hotel contracts with meeting and event planners</li>
<li>Analyze and block function space for profit maximization</li>
<li>Provide AV quotes and work closely with AV vendors</li>
<li>Prepare BEO’s and work closely with the Food &amp; Beverage department and Chef</li>
<li>Coordinate and manage the details of banquet functions, attend and participate at BEO meetings</li>
<li>Work closely with banquet department on operations and event execution</li>
<li>Monitor group room blocks, and provide pick up reports as necessary</li>
<li>Create Resumes and present detailed information at Resume meetings</li>
<li>Ability to work effectively under time constraints and deadline</li>
<li>Adaptable communication style to suit different audiences internally &amp; externally</li>
<li>Other duties as assigned</li>
</ul>
Managing Profitability:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create and maintain a continuous funnel of short term business related to the deployment
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure advance planning for operational efficiencies and profitability
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Follow standard operating procedures
Ensuring Exceptional Customer Service:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create an atmosphere that meets or exceeds guest expectations
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Set a positive example for both team members and guests
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interact with guests to obtain feedback on quality and service standards
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond to and manage situations requiring service recovery
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strive to improve service performance
Qualifications 
Bachelor's degree preferred
Three (3) years of experience in a similar position preferred.
<ul>
<li>Must be at least 21 years of age.</li>
<li>Must be proficient in the use of Microsoft Office applications including Teams, Outlook, Word, and Excel; LMS, Salesforce and others.</li>
<li>Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth</li>
<li>Broad understanding of managing all aspects of meetings and catered events</li>
<li>Must have exceptional communication, interpersonal, customer service, and negotiating skills.</li>
<li>Must be able to obtain/maintain any necessary licenses and/or certifications.</li>
</ul>
 Additional Information 
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
Responsible for assisting the Director of Marketing/General Manager to achieve the overall success of property marketing, including strategy development and implementation, planning, program development and implementation, expense budgeting and processing, and team supervision and development.&nbsp; Key marketing functions with direct oversight may include promotions, events, player development, the players club, and competitor analyses.&nbsp; Other functions (where applicable) may include database analyses, direct marketing, promotions programming, advertising, creative development, digital marketing, hotel yield, entertainment.
The Marketing Manager, along with the property management team, is also responsible for the delivery, monitoring, and continual improvement of guest service and satisfaction along with meeting/exceeding property financial goals.
Job Functions
<ul>
<li>Assists in the development and implementation of property marketing plans.</li>
<li>Develops marketing programs which successfully achieve the property’s marketing and business goals and are properly aligned with the company, regional, and property brand.</li>
<li>Closely monitors competitive and industry trends and ensures the property is responding to developments and staying competitive.</li>
<li>Creates program budgets, manages expenses, and monitors progress toward maintaining property budgetary goals.</li>
<li>Assists in the review and approval of marketing programs including actions provided by the Marketing Shared Services groups.</li>
<li>Analyzes and reports on success of marketing programs, including the generation of incremental revenues and ROI.</li>
<li>Contributes to successful achievement of property financial objectives.</li>
<li>Assists with the selection and development of marketing team members.</li>
<li>Helps manage selected outside vendors and closely monitors their performance.</li>
<li>Helps ensure all marketing activities, staff, and outside partners are in full compliance with all regulatory, company, and property policies and practices.</li>
<li>Helps coordinate marketing support with all other operational departments.</li>
<li>Helps communicate marketing plans, programs, and results to other key departments and team members.</li>
</ul>
Qualifications 
<ul>
<li>Must be 18 years or older</li>
<li>Bachelor’s Degree in Marketing or related field, or equivalent work experience.</li>
<li>Four (4) years marketing experience, preferably in the casino industry.</li>
<li>Knowledge of all gaming regulations and procedures.</li>
<li>Strong written and oral communication.</li>
<li>Knowledge of all computer software and office systems.</li>
<li>Must be able to obtain/maintain any necessary certifications and/or licenses.</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Marketing Manager

<h3>Job Description</h3>
Job Description
JOB DESCRIPTION

Position Title: Safety Manager
Department: Risk Management
Employment Classification: Exempt
 Position Summary/General Description:

The incumbent establishes, maintains and promotes occupational health and safety programs and training programs within the Laguna Development Corporation (LDC) in order to provide a safe work environment while reducing liability and minimizing employee work-related injuries. Additionally, the incumbent promotes and carries out activities related to proper environmental management and stewardship across all LDC properties.

Expectations:
<ul>
<li>Adhere to LDC Core Values, Policies &amp; Procedures.</li>
<li>Act as a role model within and outside all of LDC operations.</li>
<li>Maintain a professional behavior and attitude towards external agencies/entities and outside consultants during the course of work.</li>
<li>Maintain a positive and respectful attitude toward customers and co-workers.</li>
<li>Consistently report to work on time prepared to perform duties of position.</li>
</ul>
Essential Duties &amp; Responsibilities: 
<ol>
<li>Training – Create, conduct, coordinate and maintain accurate records for required/conducted/necessary training including, but not limited to: safety, accident prevention, CPR.</li>
</ol>
<ul>
<li>Conduct In-House accident prevention training and health and safety training including but not limited to: proper lifting, general housekeeping, proper hand hygiene, proper handling of Blood borne pathogens, food safety handling/temperature controls.</li>
<li>Coordinate external/outsourced training providers including but not limited to: Lift equipment training, fire extinguisher training, and CPR/AED training.</li>
<li>Keep track of employees’ safety training records and issue certifications as needed.</li>
<li>Develop and conduct training to address environmental management and compliance including but not limited to: hazard communication, environmental awareness, and emergency response.</li>
</ul>
2. Quality Assurance – Develop QA standards according to regulatory agencies and ensure compliance to such standards through continuous audit, inspections and reporting while making recommendations to improve, meet and/or exceed standards.
<ul>
<li>Develop and execute health and safety plans in the workplace in accordance with</li>
</ul>
 Tribal Gaming Regulatory Authority (TGRA), and LDC safety guidelines.
<ul>
<li>Research compliance standards, devise quality assurance policies and/or standard operating procedures, devise inspection reports, conduct inspections and provide reports on findings as requested by management on matters including but not limited to LDC Workplace Safety Program and ServSafe (food safety handling).</li>
<li>Carry out environmental management projects and activities to include remediation actions, environmental cleanups, and internal environmental audit corrective actions.</li>
<li>Develop environmental audit plan and carry out internal inspections/audits on a periodic basis to include periodic internal audits, and federal/Pueblo of Laguna environmental inspections and evaluations.</li>
<li>Develop basic management practices to address fuel operations, chemical storage, and environmental stewardship practices across LDC properties. </li>
</ul>
3. Administrative Duties – Mitigate risk by maintaining knowledge and adhering to LDC policies and procedures, Pueblo of Laguna laws, Gaming Regulatory Authority regulations, federal regulations, state regulations by monitoring and enforcing applicable laws and regulations when conducting audits or investigations related to risk and safety programs and initiatives. 
<ul>
<li>Maintain and keep up to date knowledge of basic safety guidelines, procedures, and practices.</li>
<li>Maintain and keep up to date knowledge on environmental regulation and compliance measures.</li>
<li>Recommend course of action and solutions on environmental matters to include fuel dispensing operations, remediation projects and general company operations.</li>
<li>Observe and report violations of company policies and procedures.</li>
<li>Research technical information and prepare special use reports.</li>
<li>Investigate accidents and incidents to find cause and take prevention measures to mitigate for further incidents.</li>
<li>Prepare detailed activity reports as they relate to safety, environmental, and/or risk related matters.</li>
<li>Recommend solutions, improvements and prevention steps for safety and environmental issues.</li>
<li>Actively participate in Supervisor Development Leadership Series (SDLS) yearly.</li>
<li>Actively participate in LDC’s Management Capacity Program (MCP).</li>
</ul>
<ol>
<li>Fiscal responsibilities - Meet departmental financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and recommending corrective actions. </li>
</ol>
<ol>
<li>Other duties and responsibilities
<ul>
<li>Maintain professional relationships with Laguna Pueblo leadership/programs and federal officials related to on-going remediation projects and environmental regulatory and compliance measures.</li>
<li>Coordinate and collaborate with outside consultants and agencies on on-going Risk Management project activities. </li>
<li>Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).</li>
<li>Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).</li>
<li>Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events. </li>
<li>At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).</li>
<li>Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.</li>
<li>In the case of emergencies be able to respond during non-business hours and weekends. </li>
<li>At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., clients and vendors).</li>
<li>Maintain excellent verbal and written communication skills.</li>
<li>Performs additional duties and responsibilities as necessary or assigned.</li>
</ul>
</li>
</ol>
Education &amp; Experience:
<ul>
<li>High School Diploma or GED Certificate required.</li>
<li>Bachelor’s Degree required preferably in Occupational Safety &amp; Health, Business Management, Environmental Management, or related field and professional designation is strongly preferred. Any combination of education, professional certification or previous work experience of not less than eight (8) years that demonstrates the ability to perform the essential duties of the position will be considered.</li>
<li>OSHA certification required. </li>
<li>Five (5) years relevant work experience in similar role.</li>
<li>Three (3) years formal training or experience in emergency management, environmental management, health &amp; safety and/or any safety related capacity.</li>
<li>Prior supervisory experience preferred.</li>
</ul>
 
Computer Equipment, Software, Machinery:
<ul>
<li>Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).</li>
</ul>
 Essential Physical Requirements: 
<ul>
<li>The job requires sitting, standing, talking, walking, hearing, repetitive use of hands and driving 51-100% of the time. </li>
<li>The job requires standing 25-50% of the time.</li>
<li>The job requires outdoor and field work 25% of the time </li>
<li>The job requires pushing and pulling, carrying, and lifting 25% of the time. </li>
</ul>

Essential Mental Demands:
<ul>
<li>The job requires problem solving, organizing, decision making, planning, interpreting data, reading and writing 90-100% of the time.</li>
</ul>
 
Supervisory Responsibilities:
<ul>
<li>None.</li>
</ul>
Work Environment (inside/outside):
<ul>
<li>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.</li>
<li>Duties are performed in both indoors in an office and casino environments and outdoors carrying out field inspections and projects. The duties occasionally require exposure to cold and hot ambient temperatures. </li>
</ul>

Other Requirements:
<ul>
<li>Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide/maintain a valid New Mexico drivers’ license.</li>
<li>Must pass a pre-employment alcohol/drug screening. </li>
</ul>

Safety Manager

<h3>Job Description</h3>
Job Description
Overview
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel &amp; Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels &amp; Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit <a href="http://www.hardrock.com" target="_blank">www.hardrock.com</a> or shop.hardrock.com.
 
Responsibilities
The Operations Manager is responsible for departmental P &amp; L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.
<ul>
<li>Demonstrate financial comprehension of the cafe’s budget and P&amp;L.</li>
<li>Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.</li>
<li>Manage labor schedules in line with the cafe’s budget and forecast models.</li>
<li>Successfully run a department and/or cost center.</li>
<li>Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.</li>
<li>Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.</li>
<li>Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.</li>
<li>Foster an environment of customer service in which all team members put the guest first in every situation.</li>
<li>Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.</li>
<li>Remain an objective observer of the standards of service to ensure guest expectations of the Brand &amp; Cafe are upheld.</li>
<li>Ability to engage with guests in regards to music both current and past.</li>
<li>Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.</li>
<li>Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.</li>
<li>Support staff development and advancement along well-defined career paths.</li>
<li>Serve as a Learning Coach developing, implementing, and executing learning &amp; developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.</li>
<li>Possess a self-motivated approach to their own personal and professional</li>
</ul>
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
 
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
<ul>
<li>3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.</li>
</ul>
SKILLS
<ul>
<li>Ability to learn and bring "out of the box" ideas to their team.</li>
<li>Genuine enthusiasm and aptitude for serving people.</li>
<li>Excellent verbal and written communication skills.</li>
<li>High level of business acumen and common sense.</li>
<li>Demonstrates strong problem solving skills through ability to diagnose and implement solutions.</li>
<li>Must possess strong communication and listening skills, excellent speaking, reading and writing.</li>
<li>Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.</li>
<li>Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.</li>
<li>Multiple language abilities a plus, fluency in English required.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.</li>
<li>Ability to sit for extended periods of time.</li>
<li>Ability to make repeating movements of the arms, hands, and wrists.</li>
<li>Ability to express or exchange ideas verbally and perceive sound by ear.</li>
<li>Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.</li>
<li>Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.</li>
<li>Ability to turn or twist body parts in a circular motion.</li>
<li>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.</li>
<li>Ability to travel via auto or airplane for long periods of time. </li>
</ul>

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