Job Description
Job Description
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
POSITION SUMMARY:
The incumbent in this position supports the Manager - Food & Beverage by overseeing daily operations, leading staff, ensuring exceptional guest experiences, managing inventory and costs, and maintaining compliance—all while helping drive service quality and revenue.
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Create an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and act as a mentor to team members to provide superior guest service.
- Work area at scheduled times, ensuring outlets are fully prepared for operation, as well as ensuring cleanliness and security of company assets.
- Maintain administrative functions, such as scheduling, time and attendance records, and appraisals to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
- Assist in monitoring department budget to ensure efficient use of labor and other resources to achieve effective operation of the department.
- Monitor guest service and satisfaction by interviewing guests and by observing food and beverage ratings to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
- Resolve guest concerns or complaints to maintain positive guest relations.
- Inspect food outlets daily to ensure a safe work environment, that equipment is operating properly, and that sufficient supplies are on hand to achieve smooth operation of the department.
- Assist with hiring and onboarding.
- Attend and participate in meetings, completing follow-up as assigned.
- Step in as acting manager when needed.
- Perform work regularly and predictably.
- Attend seminars when needed.
- Other duties as assigned.
NON-ESSENTIAL JOB FUNCTIONS
- Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
- High School Diploma, or equivalent.
- Four (4) years food & beverage or hospitality experience,
- Minimum of two years’ Food and Beverage supervisory experience; or a Bachelor's degree in related field.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations.
- Must successfully pass background check.
- Must be at least twenty-one (21) years of age.
- Must be able to work nights, holidays and weekends, as well as flexible shifts and/or unusual hours.
KNOWLEDGE OF:
- Pertinent federal, state, and local laws, codes, and regulations.
- Management of a high-volume restaurant, bar, or similar business.
- Standard safety and sanitation practices for food and beverage service.
- Applicable computer systems.
- Various positions within the restaurant (host/hostess, dining room attendant, waitperson, etc.)
- Food and drink, food and drink products, food and drink preparation, etc.
- Service, service etiquette, and standard service practices.
- Wines and alcoholic beverages.
ABILITY TO:
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Be flexible to work varying shifts and time schedules as needed.
- Deliver programs which create a service level of excellence for internal and external guests.
- Communicate effectively with all levels of team members and outside contacts.
- Review and comprehend all necessary documentation.
- Act professionally with a constantly changing internal and external environment.
- Monitor and control cash flow and security of assets.
- Link scheduling to customer flow.
- Observe and direct actions of subordinates, monitor all activity within the restaurant and casino floor, inspect and maintain areas for which are responsible.
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.
Pay Range:
Pay Range: $50,000 - $67,500