field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
REMOTE In DFW
Why Sonic?
 Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.
About the job:
Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer. 
Your Impact/Duties:
<ul>
<li>Provide customer support and technical issue resolution via phone, email or SMS</li>
<li>Configuration of customer equipment and/or software to connect to the internet</li>
<li>Troubleshoot and resolve customers' Sonic connectivity, email and/or webhosting related issues</li>
<li>Collaborates with other employees to research and resolve issues</li>
<li>Resolves tickets generated by staff with technical requests/problems to maintain productivity</li>
<li>Provide industry leading customer care to all!</li>
</ul>
Must Haves:
<ul>
<li>Ability to think logically and problem solve</li>
<li>Friendly, can do attitude</li>
<li>Eagerness to learn</li>
<li>Strong sense of urgency, self-motivated, and able to handle a fast-paced environment</li>
<li>Effective verbal and written communication skills</li>
<li>An interest in computers and the Internet</li>
<li>Personal integrity and strong work ethic</li>
<li>Ability to manage competing priorities and keep accurate notes/data entry </li>
<li>Excellent customer service skills, desire to help and make a positive experience for customers</li>
<li>Bilingual in Spanish is highly preferred </li>
</ul>
Pay Scale:
Starting Rate: $20/hr
Benefits and Perks:
<ul>
<li>Medical + Dental + Vision benefits</li>
<li>401k and Profit Sharing</li>
<li>Remote opportunity</li>
<li>Paid Time Off</li>
<li>Education opportunities</li>
<li>Stipend for high-speed internet access</li>
<li>Paid Comprehensive Training</li>
<li>Growth Opportunities </li>
<li>Company Paid Pregnancy/Bonding Leave</li>
</ul>
Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Technical Support Representative

<h3>Job Description</h3>
Job Description
The Opportunity:
 
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
 
We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.
Job Summary:
We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities:
<ul>
<li>Answer inbound calls and greet customers with energy and enthusiasm.</li>
<li>Assist callers with mobile devices. Troubleshooting devices.</li>
<li>Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.</li>
<li>Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.</li>
<li>Meet department productivity and quality standards.</li>
<li>Strive for first call resolution and take true ownership of customer needs and issues.</li>
<li>Communicate and follow instructions for one call customer resolution.</li>
<li>Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.</li>
<li>Take an active role in educating customers about our clients products and services.</li>
</ul>
Requirements:
<ul>
<li>Work from Home position</li>
<li>Equipment Provided</li>
<li>1+ years of customer service experience required.</li>
<li>Must have at least 1 year of technical support experience with mobile phones.</li>
<li>HS Diploma or GED/equivalent.</li>
<li>Computer literacy and typing skills of 25 words per minute.</li>
<li>Self-motivated and able to adapt and comprehend changes in business processes or procedures.</li>
</ul>
 
About Lehman Consulting and Recruiting
 
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive todays job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
 
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

<h3>Job Description</h3>
Job Description
Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.
Headquartered in Carlsbad, CA, with several R&amp;D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.
Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.
Summary: 
Reporting to the technical support manager/supervisor, the Technical Support Representative 1 will provide post-sales support to the customers via phone or email interactions. This is a customer facing position and requires excellent verbal communication skills. A positive and optimistic approach to helping our customers solve problems is essential to providing a good customer experience. Working closely with the rest of the Technical Support team, the Engineering and Quality groups. This position provides valuable information on customer product usage to the organization for continuous improvement activities. This opening is in support of our new and existing products and their capability to network with our customers’ systems. Specifically, the Linear Branded commercial gate, Garage Door and wireless Radio product lines. 
MUST HAVE EXPERIENCE OR FAMILIARALITY WITH GATE INSTALLATION, GATE ARMS, AND RELATED COMPONENTS.
Location: Fully onsite in Carlsbad, CA
Schedule: Monday-Friday, 7:00 AM to 3:30 PM PST
Hourly range: $22.00 to $27.00 USD, depending on experience
Primary Responsibilities: 
<ul>
<li>Provides advanced technical support and assistance to customers via email, phone, and/or other remote methods.</li>
<li>Addresses and respond to customer inquiries on organization products and services, including installation, operations functions, troubleshooting and maintenance.</li>
<li>Provides customers with preventive maintenance and configuration recommendations to improve product usability and performance.</li>
<li>Documents customer interactions, including details of inquiries, complaints, comments and actions taken in CRM.</li>
<li>Review and provide feedback to the technical writing staff for new product documentation.</li>
<li>Note customer issues with the potential for product improvements and providing that information to the Engineering team.</li>
<li>Provide input to the RMA team on returns when special testing is required.</li>
<li>Perform any other related duties as required or assigned.</li>
</ul>
Qualifications: 
<ul>
<li>Minimum 2-year degree preferred.</li>
<li>1 or more years technical support experience preferred.</li>
<li>Experience with support of networked equipment and commercial gate operators</li>
<li>Spanish language capability desired.</li>
</ul>
Knowledge, Skills, and Abilities: 
<ul>
<li>Knowledge of and ability to troubleshoot networked devices and Gate Operators</li>
<li>Experience with Commercial gate operators and/or hydraulics a Plus</li>
<li>High customer service orientation.</li>
<li>Self-directed with the ability to prioritize workload.</li>
<li>Ability to quickly learn the various products, their faults and corrections.</li>
<li>Demonstrate effective telephone communication skills.</li>
<li>Well-developed communication and analytical skills.</li>
<li>Possess the ability to read and interpret blueprints and technical specifications.</li>
<li>Electrical circuit (Low and High voltage) understanding.</li>
<li>Ability to use and instruct on the use of electrical diagnostic tools. (I.E. Voltmeter/Ohm meter)</li>
<li>Possess an aptitude for mathematical concepts and the ability to read and interpret specification sheets.</li>
<li>Demonstrate attention to detail.</li>
<li>Proficiency with Microsoft Office tools.</li>
<li>Excellent organizational skills.</li>
<li>Positive attitude, self-motivated and eager to succeed.</li>
</ul>
Physical Requirements:
Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions. 
<ul>
<li>Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. </li>
<li>Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard. </li>
<li>Manual dexterity suitable for use of utilizing a computer. </li>
<li>Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting. </li>
<li>Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation. </li>
<li>Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation. </li>
<li>Light to moderate lifting. </li>
</ul>
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>Must be comfortable working in an office environment to include moderate noise levels. </li>
<li> The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.</li>
</ul>
==================================================================================================
As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way.
Disclaimer: 
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.

Technical Support Representative 1

<h3>Job Description</h3>
Job Description
Summary
The Technical Support Representative interacts with Brivo’s customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, account and application, and third-party products support. This is a US-based (Bethesda, MD or Lehi, UT) hybrid position; the shift is Monday through Friday from 10:00 am to 6:30 pm EST, with the opportunity for occasional overtime (Saturdays and Holidays).&nbsp;&nbsp; Responsibilities
<ul>
<li>Serve as a customer advocate and interact with internal teams to solve issues</li>
<li>Inform customers of critical issues and system updates</li>
<li>Work with product and engineering teams to share customer needs for additions and/or enhancements to the product and/or service</li>
<li>Record customer interactions and resolutions in a case management system</li>
</ul>
Qualifications
<ul>
<li>3+ years of experience in a technical support call center supporting hardware/firmware and UI applications</li>
<li>Fluency in English; Spanish and/or French is a plus</li>
<li>Physical Access Control Systems (PACS) installation or maintenance is highly preferred</li>
<li>Possesses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices</li>
<li>Interest in cloud technology, SaaS, IoT</li>
<li>Passionate about delivering exceptional service</li>
<li>Ability to thrive in a team environment</li>
<li>Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up</li>
<li>Strong verbal and written communication skills</li>
<li>Formal technical (IT or Electronic Security) certifications or training preferred</li>
<li>CEU-qualified certifications in electronic security are a plus</li>
<li>CSEIP certification is a plus</li>
</ul>
The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at <a href="http://www.brivo.com/about/careers" target="_blank">www.brivo.com/about/careers</a>.
 About Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at <a href="http://www.Brivo.com" target="_blank">www.Brivo.com</a>.
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact <a href="mailto:jobs@brivo.com" target="_blank">jobs@brivo.com</a>.
Powered by JazzHR
zKCEplcLOZ

<h3>Job Description</h3>
Job Description
DRB Systems (“DRB”) is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is responsible for providing technical assistance to car wash owners, operators, and staff.
WHAT WE DO: enabling the future of vehicle care – wherever the road takes you.
WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence.
JOB PURPOSE: 
We are looking for a Technical Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.
ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES
<ul>
<li>Respond to customer queries in a timely and accurate way: incoming phone calls and e-mails from car wash owners, operators, and management needing technical support, configuration changes, or training on their products.</li>
<li>Resolves cases representing technical requests from our customers troubleshoots technical and process issues.</li>
<li>Takes Notes in Salesforce detailing steps and processes taken on every interaction.</li>
<li>Follow up with customers to ensure their technical issues are resolved.</li>
<li>Assist in training new Technical Support Representatives.</li>
<li>Gathers data to identify and evaluate technical purchasing options.</li>
<li>Provide Best in Class service to internal and external customers.</li>
<li>Availability to work evenings, weekends, and holidays on a rotation. </li>
<li>Sitting for long periods of time doing computer work.</li>
</ul>
SUPERVISORY RESPONSBILITIES: 
None.
MINIMUM REQUIREMENTS:
Skill Sets:

<ul>
<li>Experience in customer facing position</li>
<li>Ability to maintain composure in high-stress situations</li>
<li>Problem solving and troubleshooting skills</li>
<li>Active listening and interpersonal skills</li>
<li>Strong attention to detail</li>
<li>Knowledgeable in MS Office (Excel, Word, Power Point)</li>
<li>Curiosity</li>
</ul>
Education:
<ul>
<li> High School Diploma (or GED or High School Equivalence Certificate)</li>
</ul>
Preferred Requirements:
<ul>
<li>Associates or Bachelor’s Degree</li>
<li>Technical experience</li>
</ul>
The base compensation range for this position is $17.84 to $24.28 per hour. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
For this specific role, you may be eligible for overtime in accordance with state laws. Overtime hours are not guaranteed.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions,and more. Vontier is here for all stages of life. We also offer paid time off up to 3 weeks, 11paid holidays per year and 5 daysof paid sick leave.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as “Vontier Company”.
Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail <a href="mailto:vnttalentacquisition@vontier.com" target="_blank">vnttalentacquisition@vontier.com</a>.
Equal Opportunity Employer

Technical Support Representative I

<h3>Job Description</h3>
Job DescriptionSalary: 65k-75k DOE 
***MUST Live in the DFW Area - This role is located in our Denton, TX office - this is NOT a remote position***
 
***Applicants must be authorized to work for ANY employer in the U.S. 
We are unable to sponsor or take over sponsorship of an employment Visa at this time.***
 
As a Technical Support Representative, youll serve as a key resource for diagnosing and resolving technical issues encountered by our customers using our enterprise-grade mobile and web applications. You'll go beyond scripted answersdiving into software configurations, reviewing logs, and collaborating with developers to uncover root causes. This is not just a call center role; it's a hands-on technical position ideal for someone with a passion for technology and a desire to grow their skills in a supportive, agile environment.
 
What Youll Do
<ul>
<li>Serve as the primary point of contact for technical inquiries from customers using our software products.</li>
<li>Troubleshoot application issues, identify root causes, and provide actionable resolutions.</li>
<li>Triage and classify issues as procedural, configuration, or potential defects in the application.</li>
<li>Collaborate with engineering teams to reproduce bugs and validate software fixes.</li>
<li>Participate in QA testing cycles and provide feedback on functionality and usability.</li>
<li>Document technical solutions, create knowledge base content, and assist in onboarding materials.</li>
<li>Support customers remotely via screen sharing tools (e.g., Remote Desktop, LogMeIn).</li>
<li>Contribute to internal process improvements and product documentation efforts.</li>
<li>Lead or support live product demonstrations and training sessions with client stakeholders.</li>
<li>Participate in cross-functional team meetings to stay aligned on product updates and roadmap.</li>
</ul>
 
Ideal Skills &amp; Experience
<ul>
<li>Bachelors degree in Computer Science, Information Systems, Engineering, or related fieldor equivalent work experience.</li>
<li>Solid understanding of software support fundamentals, including bug triage and technical documentation.</li>
<li>Exposure to programming and debugging (bonus points for familiarity with C#/.NET).</li>
<li>Working knowledge of Microsoft SQL Server (basic querying, reading logs, or troubleshooting data issues).</li>
<li>Previous experience supporting enterprise or SaaS applications, ideally in a B2B or construction-related environment.</li>
<li>Strong communication skillsability to explain technical issues to both developers and non-technical users.</li>
<li>Experience with Microsoft Office suite (Excel, OneNote, Word, PowerPoint).</li>
<li>Bonus: Familiarity with construction industry job cost accounting or payroll processes.</li>
</ul>
 
Traits for Success
<ul>
<li>Problem Solver with a curious mindset and technical agility.</li>
<li>Strong sense of ownership and personal accountability.</li>
<li>Exceptional time management and multitasking skills.</li>
<li>Team-oriented but self-sufficient; able to drive tasks independently.</li>
<li>Clear communicator who values both detail and clarity.</li>
<li>Committed to continuous learning and staying current with evolving technologies.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionTechnical Support SpecialistAbout the Role
Join a dynamic call center team where you'll provide first-class technical support across multiple channels—calls, emails, and chat. You'll troubleshoot issues, report bugs, and help customers navigate a range of software, hardware, and cloud-based solutions.
Required Qualifications
<ul>
<li>3+ years of technical support experience in software, hardware, web-based solutions, or e-commerce platforms</li>
<li>Excellent verbal and written communication skills</li>
<li>Proficient with Windows OS, mobile devices, and cloud-based tools</li>
<li>Strong analytical and troubleshooting abilities</li>
<li>Skilled in Microsoft Office</li>
</ul>
&nbsp;Preferred Qualifications
<ul>
<li>Fluency in multiple languages</li>
<li>Passion for helping people and solving problems</li>
<li>Self-driven and able to work independently</li>
<li>Experience in firearms environments</li>
<li>Ability to explain technical concepts to clients with varying IT knowledge</li>
</ul>
&nbsp;Nice-to-Have Skills
<ul>
<li>Familiarity with Law Enforcement </li>
<li>Networking knowledge</li>
<li>Excellent customer service</li>
<li>Tech-savvy and adaptable</li>
</ul>
Job Responsibilities
<ul>
<li>Troubleshoot and resolve technical issues across various products and platforms</li>
<li>Build and maintain subject matter expertise on company offerings</li>
<li>Assist customers via calls, emails, and chat (60% calls, 40% cases/emails/chat)</li>
<li>Report bugs and trends to stakeholders for continuous improvement</li>
<li>Deliver empathetic, accurate, and timely support</li>
</ul>
Performance Metrics
<ul>
<li>Service levels: response time, documentation, attention to detail</li>
<li>Call auditing: quality, empathy, accuracy</li>
<li>Productivity: number of calls/cases, call duration, CSAT, QA scores</li>
</ul>
Pay and Benefits
The pay range for this position is $55000.00 - $60000.00/yr.
Excellent medical, dental, and 401K benefits
Workplace Type
This is a hybrid position in Scottsdale,AZ.
Application Deadline
This position is anticipated to close on Aug 15, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
***Candidate must live within 30 minutes of office location.
Job Title: Technical Support Representative
Department
 
FLSA Classification
 
EEO Classification
Last Modified
Call Center
 
Non-Exempt
 
Administrative Support Workers
08/22/2024
Job Summary:
Uses technical and analytical skills to diagnose technical problems and provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. Communication with customers is done via phone and/or written correspondence.
 
Essential Duties &amp; Responsibilities:
<ul>
<li>Provides fast and efficient technical support to customers experiencing technical problems with their service.</li>
<li>Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.</li>
<li>Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.</li>
<li>Maintains close contact with customers to give updates on progress toward resolution of issue or service request.</li>
<li>Ensures that appropriate changes were made to resolve customers' problems.</li>
<li>Refers unresolved customer issues to designated departments for further investigation.</li>
<li>Uses business software to document analysis of technical issues, keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken to problem resolution.</li>
</ul>
 
Job Qualifications:
<ul>
<li>High School Diploma or equivalent required.</li>
<li>2+ years of related experience which includes diagnosing, troubleshooting, or repairing technology products preferred.</li>
<li>Knowledge of broadband technology preferred.</li>
</ul>
Skills:
<ul>
<li>Excellent verbal and written communication.</li>
<li>Excellent knowledge retention and recall.</li>
<li>Strong problem-solving skills.</li>
<li>Service orientation.</li>
<li>Critical thinking.</li>
<li>Active listening.</li>
</ul>
 
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.
 
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
 
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.
Equal Opportunity Employer/Veterans/Disabled

42,877 technical support representative Jobs