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city

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<h3>Job Description</h3>
Job Description
Job Description:
<ul>
<li>Communication via phone, live chat and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s)</li>
<li>Develop and maintain technical expertise in Graphic Products applications</li>
<li>Assist customers with installing and using safety label printing software</li>
<li>Log cases detailing requests for technical assistance and steps taken to resolve</li>
<li>Support can include, but is not limited to: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.</li>
</ul>

Other Requirements:
<ul>
<li>Must have a minimum of one year technical troubleshooting experience in a call center environment</li>
<li>A passion for working with people and customer service</li>
<li>Ability to communicate well, including oral, written and presentation skills</li>
<li>Intermediate knowledge of Microsoft 365 apps and services</li>
<li>Detail-oriented self-starter, comfortable working independently and as part of a team</li>
<li>Excellent time management skills, prioritizing and handling multiple tasks at the same time</li>
<li>Bilingual (Spanish/English) applicants a plus</li>
</ul>

Pay/Hours:
<ul>
<li>This position offers growth potential in both responsibility and pay. The initial pay is up to $20/hour DOE</li>
<li>The working hours for this position will be 8-hour workdays (M-F) with likely hours of 6am-2:30pm</li>
</ul>
Company DescriptionAre you willing to accept a starting rate of $23.00/hour for this position? 
<h3>Company Description</h3>
Are you willing to accept a starting rate of $23.00/hour for this position?

Technical Support/Call Center Representative

<h3>Job Description</h3>
Job Description Description:
 
We are seeking a highly motivated and customer-focused Senior Technical Support Representative-Access Control to join our team at iTech Digital, a leading provider of security solutions. In this role, you will be the primary point of contact for troubleshooting and resolving technical issues related to our access control and intrusion alarm solutions. You will play a pivotal role in assisting customers with installation, configuration, maintenance, and troubleshooting, ensuring that they receive the highest level of service and support. Your technical expertise and customer service skills will directly impact the customer experience and help maintain our reputation for excellence.
 
If you are passionate about providing exceptional technical support and want to make a difference in the security industry, we encourage you to apply!
 
Work Environment:
· Full-time, Monday to Friday, with rotational on-call support for after-hours emergencies.
· Office-based with occasional travel to client sites within the Indianapolis area for on-site troubleshooting, if required.
 
Why Join Us:
· Competitive salary and benefits package.
· Opportunity to work with cutting-edge security technologies.
· Supportive and collaborative work environment.
· Career growth opportunities in a rapidly expanding industry.
· Monthly performance bonus eligibility.
· Cell phone reimbursement.
· Competitive PTO.
· Proudly a U.S. Owned and Operated Business.
· 401K with matching employer contribution.
· 8 paid company holidays.
· Ongoing training and growth opportunities.
 
iTech Digital is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
Requirements:
Key Responsibilities:
· Provide remote expert-level technical support to customers via phone, email, and remote sessions, specializing in access control and alarm systems.
· Diagnose and troubleshoot complex technical issues related to hardware and software, including access panels, door readers, controllers, and software integrations.
· Collaborate with the engineering team to resolve escalated technical issues and identify potential product improvements.
· Offer solutions for system configuration, network setup, and integration with other security systems.
· Provide guidance on best practices for system deployment, security protocols, and system upgrades.
· Maintain detailed records of support interactions in the CRM system, ensuring accurate tracking of customer issues and solutions.
· Assist in the creation of troubleshooting documentation, knowledge base articles, and training resources for customers and internal teams.
· Stay current on industry trends, new products, and software releases to ensure up-to-date support and guidance.
Qualifications:
· 5+ years of experience in technical support or IT support, with a focus on access control systems (e.g., card readers, biometric scanners, controllers, and door hardware).
· Strong understanding of network infrastructure, including TCP/IP, DHCP, DNS, and VPNs, as they relate to access control systems.
· Hands-on experience with popular access control platforms (e.g., Avigilon, Lenel, Bosch, PDK, infinias, Alarm.com, or similar).
· Excellent problem-solving skills with a proven ability to troubleshoot complex technical issues.
· Strong customer service orientation, with a patient, professional, and empathetic demeanor.
· Experience with remote troubleshooting tools and support ticket systems.
· Knowledge of physical security best practices and standards (e.g., OSHA, UL, ANSI) is a plus.
· Certification or formal training in security systems, networking, or related fields is preferred.
 
Compensation details: 70000-80000 Yearly Salary
 
PI2846a0d3be43-25405-37817571

Senior Technical Support Representative-Access Control

<h3>Job Description</h3>
Job Description
Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.
We are currently looking for a residential Technical Support Representative (TSR) to join our team!
Ideal Candidates:
<ul>
<li>Are inquisitive and have an aptitude for effective problem-solving</li>
<li>Enjoy solving problems and helping to build rapport with customers</li>
<li>Demonstrate advocacy for internal and external customers</li>
<li>Enjoy working in a team-oriented, professional office environment with awesome like-minded people</li>
<li>Some of our very best TSRs are seeking to gain experience in the Information Technology and Networking industry and, in time, have moved into other positions within our company!</li>
<li>Must be able to work Saturday-Wednesday 4pm - 1am</li>
</ul>
What You’ll Do
Our TSRs serve as the primary point of contact for residential internet, TV, and telephone customers with service-related issues. 
TSRs main responsibilities include:
<ul>
<li>Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customer</li>
<li>Thinking logically and following standardized procedures to solve technical issues</li>
<li>Proficiently documenting troubleshooting steps during conversations with customers</li>
<li>Logging all calls handled</li>
<li>Checking and responding to support emails and chats</li>
<li>Maintaining confidentiality and security of all customer information</li>
<li>Making outbound calls for the purpose of follow-up and support</li>
<li>Maintaining schedule flexibility, including weekends and holidays</li>
</ul>
What You’ll Bring to The Table
<ul>
<li>Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunities</li>
<li>Excellent customer service mindset and skills, with prior experience working with customers</li>
<li>The ability to learn quickly and apply coaching feedback</li>
<li>Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks</li>
<li>Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner</li>
<li>Associates degree in Computer Technology or a related field is preferred but not required</li>
</ul>
What You’ll Love About Working With Us
Meaningful Benefits
As a member of the Ritter Communications team, you will have access to competitive compensation and an outstanding benefits package, which includes health, dental, vision, cancer, accident and life insurance, as well as short-term and long-term disability coverage. On top of our already strong 401(k) match program, you will receive additional company funded 401(k) contributions to help you reach retirement goals even faster.
Time Off
We invest in the wellness of team members through paid time off, company-funded health savings accounts, and free gym memberships.
Performance-based compensation
Technical Support Representatives are eligible to receive monthly incentives based on performance, above our normal hourly salary.
We also offer promotion opportunities to TSR 2 and TSR 3 levels for even more earning potential.
Upon achievement of optional CompTIA ITF+, A+, and Network+ certifications, employees are eligible for additional hourly compensation.
Room to Grow
We understand that career development is important to you. It is important to us, too. In the ever-evolving world of technology, continuous learning is vital. From tuition reimbursement to certifications to paid training opportunities, we provide our team with the tools and resources they need to keep skillsets sharp and career paths thriving.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Technical Support Rep

<h3>Job Description</h3>
We’re seeking a proactive and personable Technical Support Specialist to join our team in Columbia, Missouri. This role is essential to providing reliable, first-line IT support across both macOS and Windows environments for offices across North America. You’ll assist users with day-to-day technical issues, manage onboarding and offboarding processes, and ensure a seamless support experience for all staff and clients. 
Essential Duties and Responsibilities (Other duties may be assigned)
<ul>
<li>Respond promptly to support requests via phone, email, and ticketing system. </li>
<li>Troubleshoot and resolve hardware, software, and basic networking issues on macOS and Windows devices. </li>
<li>Provide end-user support for common tools including Microsoft 365, Google Workspace, and business-critical applications. </li>
<li>Manage both on-site and remote onboarding and offboarding procedures including device setup, user account provisioning, permissions, and documentation. </li>
<li>Perform basic system administration (password resets, printer setup, Wi-Fi configuration, VPN access). </li>
<li>Maintain and update ticketing systems, support documentation, change management, and asset records. </li>
<li>Escalate complex issues to local Technology Specialist and/or higher tier staff with clear context and steps taken. </li>
<li>Deliver excellent customer service with clear, friendly, and professional communication. </li>
<li>Take ownership of the technology experience within your local office, collaborating with management on initiatives to enhance user experiences and promote enthusiasm for our workspace. </li>
</ul>
 
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical Support Specialist

<h3>Job Description</h3>
Job Description
Job Title: Customer Care &amp; Technical Support Representative (Level 1) 
Location: Remote U.S. Residents Only (50 States) 
Job Type: Full-Time 
Pay: $20.00 - $29.00 per hour (based on experience, skills, and other qualifications) 
Department: Customer Experience / Technical Support 
Reports To: Customer Support Manager
About Heritage Civil Works
Heritage Civil Works is a leading engineering firm dedicated to pushing the boundaries of design, modeling, and applied engineering across multiple high-impact sectors, including pollution control, power generation, aerospace, and biotech. With advanced services in CFD modeling, physical testing, and custom hardware design, we pride ourselves on combining innovation with dependable client support and that starts with you.
Position Summary
We are looking for Customer Care &amp; Technical Support Representatives to join our fully remote support team. In this role, you'll be on the front lines of our support operations resolving technical issues, answering customer questions, and delivering high-quality service across phone, chat, email, and SMS. You'll support both internal users and external clients using our platforms and engineering solutions.
This position is perfect for individuals who love problem-solving, enjoy helping others, and thrive in a fast-paced, virtual support environment.
What You'll Be Doing
Technical Support &amp; Troubleshooting
- Resolve technical issues related to hardware (desktops, laptops, printers, monitors) and software provided by Heritage Civil Works or our partner platforms.
- Walk users through system start-up, connectivity, log-in issues, virus scans, and system resets.
- Provide step-by-step guidance to clients using our proprietary engineering platforms and applications.
Customer Experience &amp; Service
- Handle inbound and outbound communication through phone, live chat, email, and SMS.
- Provide proactive and empathetic customer support to both technical and non-technical users.
- Ensure all interactions meet our quality and efficiency standards.
Application &amp; Platform Support
- Offer support on internal applications, proprietary engineering tools, and third-party platforms we use.
- Troubleshoot user accounts, configurations, and general navigation issues.
Issue Escalation &amp; Resolution
- Document all issues accurately using CRM and ticketing systems.
- Escalate unresolved or complex issues to Tier 2 or specialized support teams as needed.
- Collaborate with other team members and departments to ensure quick and effective resolution.
Equipment, Orders &amp; Logistics
- Process equipment replacements or material orders as needed.
- Coordinate returns and troubleshoot delivery issues.
What You'll Need to Succeed
Required Qualifications
- High School Diploma or GED required.
- Minimum of 2 years in a technical support or customer service role (preferably in a call center or remote environment).
- Strong communication skills (verbal &amp; written).
- Experience with helpdesk tools, CRMs (Salesforce is a plus), and live chat platforms.
- Basic understanding of networking, connectivity, and Windows OS troubleshooting.
Technical Requirements
- A reliable high-speed internet connection (minimum 50 Mbps download / 10 Mbps upload, non-competing).
- Hard-wired (Ethernet) internet connection preferred for call quality.
- Access to a smart device (tablet or phone) for multi-factor authentication and apps.
Work Setup
- Quiet, distraction-free home office setup.
- Ability to attend virtual onboarding and training via webcam.
- Comfortable using Microsoft Office Suite, especially Outlook, Word, and Excel.
Preferred Qualifications
- Prior experience supporting education platforms or remote learning tools (K12, Stride, etc.).
- Experience with Salesforce or similar CRM.
- Familiarity with remote work tools like Slack, Zoom, Teams, etc.
- Bilingual (Spanish, French, or other languages) is a plus but not required.
Soft Skills That'll Help You Shine
- Calm under pressure and solution-oriented.
- Excellent time management and prioritization skills.
- Strong attention to detail with a high level of accountability.
- A positive, resilient attitude that lifts team morale.
- Able to work independently and as part of a distributed team.
Perks &amp; Benefits
- Competitive pay: $20 - $29/hour depending on experience.
- Full-time, remote work from anywhere in the U.S.
- Paid training and career development support.
- Work with a mission-driven team in a high-impact industry.
- Opportunities for long-term contract extension or permanent hire based on performance.
Ready to Apply?
We are hiring for our right now, and onboarding is 100% remote. If you're someone who thrives in a high-energy support environment, values growth, and loves helping others succeed we'd love to hear from you.
Heritage Civil Works is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Customer Care & Technical Support Representative

<h3>Job Description</h3>
Job DescriptionCompany Description 
At Syngenta Vegetable Seeds, we’re passionate about helping people in the vegetable industry succeed and putting growers at the heart of all that we do. Our energies are focused on creating solutions that help them get more out of their crops, now and in the future. A commitment in every seed. We do this by: protecting seed, bulb, or small plant quality from the start to enable growers to achieve the highest yield potentials in their operations; continually investing in R&amp;D to bring cutting-edge innovations to the market; and striving to make a real world difference through more sustainable practices on farms, in shipping, and at the grocery store.
Job Description 
At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the Vegetable Seeds team is currently seeking a Technical Sales Representative in Florida.&nbsp;
Location: Central and South Florida
Duties:
<ul>
<li>Initiates and maintains contact with present and potential customers through sales calls and associated travel</li>
<li>Provides a high level of service and product information to customers demonstrating a wide understanding and expertise in the field</li>
<li>Maintains a high level of communication with the customers and Syngenta associates, acting as the liaison between these groups</li>
<li>Develops and implements annual trial plans to position new varieties that will meet customer needs</li>
<li>Provides technical solutions to difficult problems presented by customers and keeps the Territory Manager informed</li>
<li>Develops and implements sales action plans to achieve annual sales and margin budgets</li>
</ul>
Qualifications 
<ul>
<li>B.S. in Agronomy or Horticulture, or equivalent field</li>
<li>3+ years of experience in the Vegetable Seed industry is highly preferred</li>
<li>General experience in sales with knowledge of standard sales techniques</li>
<li>Ability to implement new market / business development plans to achieve profitable growth</li>
<li>Ability to forecast sales and budgets</li>
<li>Must possess crop management technical skills</li>
<li>Knowledge of the Fresh Market and / or Processing market / industry</li>
<li>Must possess strong written and oral communication skills&nbsp;</li>
<li>Position requires up to 80% field travel within assigned territory</li>
<li>Ability and willingness to work outdoors in adverse weather conditions</li>
</ul>
 Additional Information 
What We Offer:&nbsp;
<ul>
<li>A culture that celebrates diversity &amp; inclusion, promotes professional development, and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs.&nbsp;</li>
<li>Full Benefit Package (Medical, Dental &amp; Vision) that starts your first day.&nbsp;&nbsp;</li>
<li>401k plan with company match, Profit Sharing &amp; Retirement Savings Contribution.&nbsp;</li>
<li>Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.&nbsp;</li>
</ul>
Syngenta has been ranked as a top employer by Science Journal.&nbsp; Learn more about our team and our mission here:&nbsp;<a href="https://www.youtube.com/watch?v=OVCN_51GbNI&amp;nbsp" target="_blank">https://www.youtube.com/watch?v=OVCN_51GbNI&amp;nbsp</a>;
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.&nbsp;
WL4A
#LI-NL2

Technical Sales Representative

<h3>Job Description</h3>
Job DescriptionCompany Description 
At Syngenta Vegetable Seeds, we’re passionate about helping people in the vegetable industry succeed and putting growers at the heart of all that we do. Our energies are focused on creating solutions that help them get more out of their crops, now and in the future. A commitment in every seed. We do this by: protecting seed, bulb, or small plant quality from the start to enable growers to achieve the highest yield potentials in their operations; continually investing in R&amp;D to bring cutting-edge innovations to the market; and striving to make a real world difference through more sustainable practices on farms, in shipping, and at the grocery store.
Job Description 
At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the Vegetable Seeds team is currently seeking a Technical Sales Representative in Michigan.
What will you be doing?&nbsp;
<ul>
<li>Initiates and maintains contact with present and potential customers through sales calls and associated travel</li>
<li>Provides a high level of service and product information to customers demonstrating a wide understanding and expertise in the field</li>
<li>Maintains a high level of communication with the customers and Syngenta associates, acting as the liaison between these groups</li>
<li>Develops and implements annual trial plans to position new varieties that will meet customer needs</li>
<li>Provides technical solutions to difficult problems presented by customers and keeps the Territory Manager informed</li>
<li>Develops and implements sales action plans to achieve annual sales and margin budgets</li>
</ul>
Qualifications 
What gives you an advantage?&nbsp;
<ul>
<li>B.S. in Agronomy or Horticulture, or equivalent field</li>
<li>3+ years of experience in the Vegetable Seed industry is highly preferred</li>
<li>General experience in sales with knowledge of standard sales techniques</li>
<li>Ability to implement new market / business development plans to achieve profitable growth</li>
<li>Ability to forecast sales and budgets</li>
<li>Must possess crop management technical skills</li>
<li>Knowledge of the Fresh Market and / or Processing market / industry</li>
<li>Must possess strong written and oral communication skills&nbsp;</li>
<li>Position requires up to 80% field travel within assigned territory</li>
<li>Ability and willingness to work outdoors in adverse weather conditions</li>
</ul>
 Additional Information 
What We Offer?
<ul>
<li>Full Benefit Package (Medical, Dental &amp; Vision) that starts the same day you do</li>
<li>401k plan with company match, Profit Sharing &amp; Retirement Savings Contribution&nbsp;</li>
<li>Paid Vacation, 9 Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts among others</li>
<li>A culture that promotes work/life balance, celebrates diversity and offers numerous family-oriented events throughout the year</li>
</ul>
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
#LI-NL2
WL: 4B

<h3>Job Description</h3>
Job DescriptionCompany Description 
At Syngenta Vegetable Seeds, we’re passionate about helping people in the vegetable industry succeed and putting growers at the heart of all that we do. Our energies are focused on creating solutions that help them get more out of their crops, now and in the future. A commitment in every seed. We do this by: protecting seed, bulb, or small plant quality from the start to enable growers to achieve the highest yield potentials in their operations; continually investing in R&amp;D to bring cutting-edge innovations to the market; and striving to make a real world difference through more sustainable practices on farms, in shipping, and at the grocery store.
Job Description 
At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the Vegetable Seeds team is currently seeking a Technical Sales Representative in New York.
What will you be doing?&nbsp;
<ul>
<li>Initiates and maintains contact with present and potential customers through sales calls and associated travel</li>
<li>Provides a high level of service and product information to customers demonstrating a wide understanding and expertise in the field</li>
<li>Maintains a high level of communication with the customers and Syngenta associates, acting as the liaison between these groups</li>
<li>Develops and implements annual trial plans to position new varieties that will meet customer needs</li>
<li>Provides technical solutions to difficult problems presented by customers and keeps the Territory Manager informed</li>
<li>Develops and implements sales action plans to achieve annual sales and margin budgets</li>
</ul>
Qualifications 
What gives you an advantage?&nbsp;
<ul>
<li>B.S. in Agronomy or Horticulture, or equivalent field</li>
<li>3+ years of experience in the Vegetable Seed industry is highly preferred</li>
<li>General experience in sales with knowledge of standard sales techniques</li>
<li>Ability to implement new market / business development plans to achieve profitable growth</li>
<li>Ability to forecast sales and budgets</li>
<li>Must possess crop management technical skills</li>
<li>Knowledge of the Fresh Market and / or Processing market / industry</li>
<li>Must possess strong written and oral communication skills&nbsp;</li>
<li>Position requires up to 80% field travel within assigned territory</li>
<li>Ability and willingness to work outdoors in adverse weather conditions</li>
</ul>
 Additional Information 
What We Offer?
<ul>
<li>Full Benefit Package (Medical, Dental &amp; Vision) that starts the same day you do</li>
<li>401k plan with company match, Profit Sharing &amp; Retirement Savings Contribution&nbsp;</li>
<li>Paid Vacation, 9 Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts among others</li>
<li>A culture that promotes work/life balance, celebrates diversity and offers numerous family-oriented events throughout the year</li>
<li>Salary Range: $80,000 to $100,000&nbsp;</li>
</ul>
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
#LI-NL2
WL: 4B

<h3>Job Description</h3>
Job Description
AVPro Edge manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service.
Our Sioux Falls, SD team is growing, with opportunities for Technical Support Representatives. If you are A/V industry knowledgeable, service-oriented, and ready to leave field work behind for a unique opportunity, please see below for what we are looking for from you:
Here's what you’ll get to do:
<ul>
<li>As a Technical Support Representative, you will be a key member of our MXnet technical support team. This is not an IT helpdesk position—this is advanced Audio/Video-over-Network support. A background in networking or AVoIP integration is highly preferred.</li>
<li>
Answering incoming support calls and troubleshooting complex systems
</li>
<li>
Assisting A/V field service technicians with:
<ul>
<li>
A/V systems in commercial environments (education, government, entertainment, houses of worship)
</li>
<li>
Network deployment and AVoIP (AV over IP) systems
</li>
<li>
HDMI and HDBaseT signal distribution
</li>
<li>
Video walls and digital signage systems
</li>
<li>
HDMI testing and troubleshooting equipment
</li>
<li>
Control systems including Control4, Crestron, Elan, Q-Sys, Savant, and more
</li>
</ul>
</li>
<li>
Gathering information and providing complete technical solutions
</li>
<li>
Escalating product or service concerns to the appropriate internal teams
</li>
<li>
Occasionally traveling to client locations for on-site technical support
</li>
</ul>
This is what we’re looking for:
<ul>
<li>Strong organizational skills and an ability to manage multiple tasks</li>
<li>Customer service oriented</li>
<li>A positive, collaborative attitude</li>
<li>Be strongly motivated to acquire new industry knowledge</li>
<li>Enjoy problem-solving and assisting others to arrive at solutions.</li>
<li>Love technology</li>
<li>Significant A/V experience in troubleshooting; elements of system design, using matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution devices</li>
<li>CTS, CEDIA, ISF Certification, or similar accreditations</li>
<li>HDMI test equipment experience</li>
<li>Knowledge of control systems such as Control 4, Crestron, QYS, and others, including programming and troubleshooting firmware/software issues</li>
</ul>
What we offer:
<ul>
<li>Paid leave benefits</li>
<li>Group Health &amp; Life Insurance</li>
<li>Employer paid benefits including - Dental and Vision Insurance</li>
<li>401K (4% Match)</li>
<li>Supplemental Insurance</li>
</ul>
Hours/Pay:
<ul>
<li>Full-time, Mondays through Fridays</li>
<li>Shifts range between 8 a.m. to 6 p.m. CT</li>
<li>Market competitive hourly wage depending on experience</li>
</ul>
 #hc188210

27,918 technical support representative Jobs