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<h3>Job Description</h3>
Job Description
The Opportunity:
 
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
 
We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.
Job Summary:
We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities:
<ul>
<li>Answer inbound calls and greet customers with energy and enthusiasm.</li>
<li>Assist callers with mobile devices. Troubleshooting devices.</li>
<li>Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.</li>
<li>Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.</li>
<li>Meet department productivity and quality standards.</li>
<li>Strive for first call resolution and take true ownership of customer needs and issues.</li>
<li>Communicate and follow instructions for one call customer resolution.</li>
<li>Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.</li>
<li>Take an active role in educating customers about our clients products and services.</li>
</ul>
Requirements:
<ul>
<li>Work from Home position</li>
<li>Equipment Provided</li>
<li>1+ years of customer service experience required.</li>
<li>Must have at least 1 year of technical support experience with mobile phones.</li>
<li>HS Diploma or GED/equivalent.</li>
<li>Computer literacy and typing skills of 25 words per minute.</li>
<li>Self-motivated and able to adapt and comprehend changes in business processes or procedures.</li>
</ul>
 
About Lehman Consulting and Recruiting
 
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive todays job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
 
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Technical Support Representative

<h3>Job Description</h3>
Job Description
Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.
Headquartered in Carlsbad, CA, with several R&amp;D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.
Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.
Summary: 
Reporting to the technical support manager/supervisor, the Technical Support Representative 1 will provide post-sales support to the customers via phone or email interactions. This is a customer facing position and requires excellent verbal communication skills. A positive and optimistic approach to helping our customers solve problems is essential to providing a good customer experience. Working closely with the rest of the Technical Support team, the Engineering and Quality groups. This position provides valuable information on customer product usage to the organization for continuous improvement activities. This opening is in support of our new and existing products and their capability to network with our customers’ systems. Specifically, the Linear Branded commercial gate, Garage Door and wireless Radio product lines. 
MUST HAVE EXPERIENCE OR FAMILIARALITY WITH GATE INSTALLATION, GATE ARMS, AND RELATED COMPONENTS.
Location: Fully onsite in Carlsbad, CA
Schedule: Monday-Friday, 5:00 AM to 4:00 PM PST
Hourly range: $22.00 to $27.00 USD, depending on experience
Primary Responsibilities: 
<ul>
<li>Provides advanced technical support and assistance to customers via email, phone, and/or other remote methods.</li>
<li>Addresses and respond to customer inquiries on organization products and services, including installation, operations functions, troubleshooting and maintenance.</li>
<li>Provides customers with preventive maintenance and configuration recommendations to improve product usability and performance.</li>
<li>Documents customer interactions, including details of inquiries, complaints, comments and actions taken in CRM.</li>
<li>Review and provide feedback to the technical writing staff for new product documentation.</li>
<li>Note customer issues with the potential for product improvements and providing that information to the Engineering team.</li>
<li>Provide input to the RMA team on returns when special testing is required.</li>
<li>Perform any other related duties as required or assigned.</li>
</ul>
Qualifications: 
<ul>
<li>Minimum 2-year degree preferred.</li>
<li>1 or more years technical support experience preferred.</li>
<li>Experience with support of networked equipment and commercial gate operators</li>
<li>Spanish language capability desired.</li>
</ul>
Knowledge, Skills, and Abilities: 
<ul>
<li>Knowledge of and ability to troubleshoot networked devices and Gate Operators</li>
<li>Experience with Commercial gate operators and/or hydraulics a Plus</li>
<li>High customer service orientation.</li>
<li>Self-directed with the ability to prioritize workload.</li>
<li>Ability to quickly learn the various products, their faults and corrections.</li>
<li>Demonstrate effective telephone communication skills.</li>
<li>Well-developed communication and analytical skills.</li>
<li>Possess the ability to read and interpret blueprints and technical specifications.</li>
<li>Electrical circuit (Low and High voltage) understanding.</li>
<li>Ability to use and instruct on the use of electrical diagnostic tools. (I.E. Voltmeter/Ohm meter)</li>
<li>Possess an aptitude for mathematical concepts and the ability to read and interpret specification sheets.</li>
<li>Demonstrate attention to detail.</li>
<li>Proficiency with Microsoft Office tools.</li>
<li>Excellent organizational skills.</li>
<li>Positive attitude, self-motivated and eager to succeed.</li>
</ul>
Physical Requirements:
Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions. 
<ul>
<li>Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. </li>
<li>Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard. </li>
<li>Manual dexterity suitable for use of utilizing a computer. </li>
<li>Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting. </li>
<li>Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation. </li>
<li>Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation. </li>
<li>Light to moderate lifting. </li>
</ul>
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>Must be comfortable working in an office environment to include moderate noise levels. </li>
<li> The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.</li>
</ul>
==================================================================================================
As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way.
Disclaimer: 
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.

Technical Support Representative 1

<h3>Job Description</h3>
Job DescriptionTECHNICAL SUPPORT REPRESENTATIVE 
Renogy aims to become a global leader of independent clean energy solution. We are seeking and empowering talents to build a team of world-class product innovation and development by fully leveraging clean energy ecosystem to better engage with customers to drive clean energy love and product innovation. From small power banks to complete solar kits, we pride ourselves on supplying top-of-the-line off-grid solar equipment.
 Position Overview:
Renogy is seeking to hire Technical Support Representative to assist and improve our customer experience. The Ideal candidate will have a passion for D/C electronics and will be able to excel in a high paced environment.
 
Under general supervision, in an in-bound call center/office environment, a technical support representative will provide technical support to our Renogy Vendors and End-users by performing a question-based diagnosis while guiding users through step-by-step solutions. Solutions include but are not limited to Installing and powering down solar systems, verifying proper installation of solar components such as solar panels, charge controller and battery systems. Representative will also assist with troubleshooting using traditional testing methods such as continuity and polarity tests. Support must always be provided by clearly communicating technical solutions in a user-friendly and extremely professional manner. Technical Support Representative will assist with solar system design, placing orders on our Renogy portal and assist with any installation questions.
 Duties and Responsibilities:
<ul>
<li>Deliver service and support to end-users and Renogy Dealers via phone, email, or internal case management system.</li>
<li>Interact with customers to provide and process information in response to queries, concerns and requests about products and services.</li>
<li>Diagnose and resolve technical hardware and software issues involving connectivity, performance and educating end-users on functionality and capabilities of respective components.</li>
<li>Post-sales support including installation and wiring of components. Software training, first time set up, installation walk-through, troubleshooting and execution of warranties.</li>
<li>Accurately provide technical solutions and record all customer interactions and call transactions on computer and designated tracking software (Salesforce)</li>
<li>Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business</li>
<li>Organize ideas and communicate oral messages appropriate to listeners and situations</li>
<li>Follow-up and make scheduled call backs to customers where and when necessary.</li>
<li>Process part order and assist RMA department.</li>
</ul>
 Qualifications:
<ul>
<li>Minimum AA degree</li>
<li>2+ years of equivalent professional</li>
<li>Knowledgeable of solar components and basic troubleshooting procedures</li>
<li>Good organizational, follow-up and time management skills</li>
<li>Able to communicate pleasantly and effectively both written and verbal</li>
<li>Team player with positive and proactive attitude</li>
<li>Handy and quick in responding and resolving issues</li>
<li>Job Type: Full Time</li>
</ul>
 Physical Requirements:
<ul>
<li>Will sit, stand, or walk short distances for up to the entire duration of a shift</li>
<li>Will climb stairs on an occasional basis</li>
<li>Will lift, push, or pull up to 40 pounds on an occasional basis</li>
<li>Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis</li>
<li>Must be able to comply with all safety standards and procedures</li>
<li>May reach above shoulder heights and below the waist on a frequent basis</li>
<li>May stoop, kneel, or bend, on an occasional basis</li>
<li>Ability to wear personal protective equipment is required (including but not limited to, steel toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards)</li>
</ul>
 Other:
<ul>
<li>Other duties as assigned</li>
</ul>
 
The equal employment opportunity policy of the Renogy provides for a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. Renogy hires and promotes individuals solely based on their qualifications for the job to be filled.
 
Renogy reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and employees.
 
Renogy also provides a work environment in which each employee can be productive and work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation, bullying, discrimination, or harassment. We expect and require the cooperation of all employees in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all employees and applicants.

<h3>Job Description</h3>
Job Description
Junior Technical Support Representative NYC, NY 3 month contract to hire 3 days on site Focus: Supports external users or clients—often working in a help desk or customer service environment. Key Responsibilities:
<ul>
<li>Respond to user or customer inquiries via email, chat, or phone.</li>
<li>Provide guidance on software usage, features, and best practices.</li>
<li>Log and escalate technical issues to engineering teams if beyond scope.</li>
<li>Document common problems and solutions in a knowledge base.</li>
<li>May assist in onboarding or training customers.</li>
</ul>
Skills Expected:
<ul>
<li>Strong communication and problem-solving skills.</li>
<li>Familiarity with CRM tools (e.g., Zendesk, Salesforce).</li>
<li>Basic technical understanding (e.g., browser behavior, app config).</li>
<li>Ability to translate technical concepts for non-technical users.</li>
</ul>
Typical Environment:
<ul>
<li>Customer-facing role in SaaS, tech support, or managed services.</li>
<li>Usually part of a Customer Success, Technical Support, or Help Desk team.</li>
</ul>

Junior Technical Support Representative

<h3>Job Description</h3>
Job DescriptionJob Title: SSF Technical Support Representative -- Level One (SSF)Description:Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at cyberCSI's customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.Essential Duties and Responsibilities:• Responsible for customer satisfaction results and SLA measurements.• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at cyberCSI's customer repair facility. • Prioritize assignments is order of importance.• Update the status of all work performed on any service job using cyberCSI's custom built call-tracking and customer database.• Be proactive regarding job efficiency to include suggestions for the Service Department.• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.• Follow defined company policies and procedures.• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.Other Duties:• Research and submit recommendations to your manager for improving CSI's service operation.• Help out on large moves and reorganizations within CSI's customer repair facility.• Perform inventory counts at the end of every quarter. • Saturday work may be required on occasion.• Backup to the Integration department, following scripts and quality control assurance procedures when integrating and testing computer hardware and software components. This includes accurate and timely updates, as instructed.Education/Experience:• Knowledge of the Macintosh and PC computer and related Windows operating systems.• Knowledge of Laser and or Solid Ink Printer operation and repair. (Xerox certification a plus.)• Good interpersonal skills and organizational skills.• Must be dependable and able to meet deadlines consistently.• Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.• Multi-tasking skills are a must.• Requires a sound technical background with 0-2 years of professional experience.• Troubleshooting and problem experience are helpful. • Excellent communication skills are a plus.• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.• Technical authorization with one or more of the following manufacturers: Xerox, Apple Computer Inc., Hewlett Packard Desktop, Notebook computers, as well as local and networked printers. • A+ certification is a plus.

Technical Support Representative -L1

<h3>Job Description</h3>
Job DescriptionDescription:
Socket is seeking a skilled Technical Support Representative to provide exceptional assistance to customers. You'll be the main point of contact for troubleshooting, resolving issues, and ensuring seamless service operation. Additionally, you'll support new user set-ups and help improve our technical knowledge base. Join us in delivering outstanding service and fostering customer satisfaction.
 
This position requires flexibility with call center hours, including work beyond 5:00 PM and on weekends.
This is an in-office position.
 
What We Offer:
<ul>
<li>Competitive compensation</li>
<li>401k matching</li>
<li>Medical benefits</li>
<li>Dental benefits</li>
<li>Vision benefits</li>
<li>Free fiber services if available in your area</li>
</ul>
Primary Responsibilities:
<ul>
<li>Answer technical queries from current customers</li>
<li>Receive training on new technologies or products</li>
<li>Document and update known problems and solutions, notifying Tier II, or above, when applicable</li>
<li>Interact with all Tiers, supervisors, and other departments to ensure customer issues are resolved in a timely manner</li>
<li>Act as a backup to the Customer Service in-bound phone queue as needed</li>
</ul>
Other Duties:
<ul>
<li>Assists with festivals and trade shows</li>
<li>Works on special projects as directed by supervisor</li>
<li>Other duties as assigned</li>
<li>Maintain regular reliable attendance</li>
</ul>
Skills:
<ul>
<li>Proficiency with computers</li>
<li>Excellent written and verbal communication skills</li>
<li>Telephone handling skills</li>
<li>Data Entry</li>
<li>Multitasking</li>
</ul>
Desirable Skills:
<ul>
<li>Friendly demeanor</li>
<li>Previous Technical Support experience</li>
<li>Customer service experience</li>
<li>Ability to prioritize tasks</li>
<li>Teamwork</li>
</ul>
Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!
Requirements:

Technical Support Representative - Tier I

<h3>Job Description</h3>
Job Description
Overview:
We are seeking an entry-level&nbsp;Customer Support Technical Representative&nbsp;to deliver exceptional service and technical support to both internal and external B2B customers. This role involves high-volume interactions with professionals at all levels, including executives, and requires strong communication skills, professionalism, and a customer-first mindset.
Key Responsibilities:
<ul>
<li>Deliver courteous and professional customer service via phone, email, and ticketing systems.</li>
<li>Resolve technical issues such as login problems, password resets, and access requests.</li>
<li>Utilize knowledge base articles and SOPs to troubleshoot or escalate issues.</li>
<li>Document all actions and resolutions in the ITSM ticketing system.</li>
<li>Guide users through equipment requests, relocations, software installations, and programming changes.</li>
<li>Collaborate with team members on support projects and departmental operations.</li>
<li>Escalate complex issues to support tiers or team leads.</li>
<li>Maintain punctuality and professionalism in both remote and in-office settings.</li>
<li>Complete administrative tasks such as timesheets and compliance training.</li>
<li>Participate in weekend shifts every 3–4 weeks and be available for holiday coverage as scheduled.</li>
</ul>
Work Environment:
<ul>
<li>Hybrid schedule (2 days in office weekly).</li>
<li>Shifts vary: 9am–6pm ET, 7am–4pm ET, or 11am–8pm ET, based on call center needs.</li>
<li>Call center operates 24/7, including holidays.</li>
</ul>
Required Skills:
<ul>
<li>Minimum 1 year of customer service experience (call center preferred).</li>
<li>Strong verbal and written communication skills in English.</li>
<li>Comfortable handling 20–30 calls per day.</li>
<li>Ability to multitask across calls, tickets, and chat platforms.</li>
<li>Basic computer navigation skills.</li>
<li>Entry-level candidates and recent graduates encouraged to apply.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor’s degree in Computer Science, IT, or related field.</li>
<li>Experience with Salesforce or ServiceNow.</li>
<li>Experience in financial services, credit, or banking.</li>
</ul>
Example Customer Requests:
<ul>
<li>Password resets</li>
<li>Login issues</li>
<li>File expectations</li>
<li>Escalation handling</li>
<li>Transactional downtime</li>
</ul>
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Luis Obispo,CA.
Application Deadline
This position is anticipated to close on Sep 24, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Customer Support Technical Representative

<h3>Job Description</h3>
Job DescriptionDescriptionPhotobooth Supply Co We build photobooths that make people money.

Technical and Customer Support Representative

<h3>Job Description</h3>
Job DescriptionCompany Description 
Cricut® makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.
We believe everyone is born creative. We’re a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.
At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day.
So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here’s the remarkable truth: When we all make together, we make all things possible.
Let’s Make!
Job Description 
This position is local hire, fully in-office five days a week.
We are now accepting candidates to join our world-class Member Care Representative team located in South Jordan, Utah. We are primarily a call center with the potential for email and chat as appropriate. We are immediately hiring.
<ul>
<li>Work Schedule: In-office; Monday - Friday.</li>
<li>Shift Schedules: We are hiring for 2 shifts as dictated by business need:
<ul>
<li>8 hours, Monday - Friday between the hours of 7am - 3:30pm ~ or ~</li>
<li>8 hours, Monday - Friday between the hours of 10am- 6:30pm</li>
<li>(Based on volume we may require future work on the weekends and holidays with appropriate notice and compensation (where applicable).)</li>
</ul>
</li>
<li>Training Schedule: Required training is onsite daily,&nbsp;Monday - Friday 8am – 5pm for up to four weeks before being assigned a regular schedule.</li>
</ul>
Role Description:
<ul>
<li>A Member Care Representative is responsible for providing a basic to intermediate level of technical and care support for customer inquiries about Cricut® products, software and services. </li>
<li>Each representative is expected to ensure “world class” service principles and guidelines are utilized on&nbsp;every contact. These include but are not limited to, appropriate greetings, hold protocols, accuracy of information delivered, appropriate customer and product verification, etc. </li>
<li>Cricut® prides ourselves for&nbsp;exceptional service to our members. Our representatives ensure excellence in EVERY customer interaction. </li>
<li>Representatives are expected to continually increase their knowledge and understanding of Cricut®’s products, software and services by utilizing the tools and resources provided to answer member questions. </li>
<li>Representatives provide support for hardware and software technical issues, including drivers, antiviruses, etc. </li>
<li>The ideal candidate possesses a basic understanding of troubleshooting Windows, Mac, iOS and Android operating systems. </li>
<li>Representatives demonstrate patience and the ability to effectively communicate with customers at all levels of technical proficiency while providing unparalleled courtesy. </li>
<li>Representatives assist our members by offering creative solutions to each unique customer situation.  </li>
</ul>
⠀Core Duties:
<ul>
<li>Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)</li>
<li>Document and escalate to internal and external teams as required to support complex support issues/requests</li>
<li>Reply to service tickets promptly and in accordance with established guidelines</li>
<li>Accurately maintain associated data, files and records regarding technical support incidents</li>
<li>Manage individual work to provide exceptional member satisfaction</li>
<li>Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.</li>
<li>Engage members by offering education on additional products or services to further enhance the customer experience</li>
<li>Provide how to information and knowledge to members using our crafting products </li>
<li>Demonstrate proficiency with all Cricut® products through on the job training</li>
<li>Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature</li>
<li>Remain engaged with members through proper tone of voice demonstrating a sincere interest in helping members to understand how to use our products and services to meet their individual needs</li>
</ul>
Qualifications 
Requirements:
<ul>
<li>One or more years working:
<ul>
<li>a) as a high touch, face to face customer service role&nbsp;</li>
<li>b) in a call/contact center&nbsp;</li>
<li>c) as a customer service representative where technical support or trouble shooting is a primary job function</li>
</ul>
</li>
</ul>
Required Technical Experience:
<ul>
<li>Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues</li>
<li>Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues</li>
<li>Ability to accurately type 40+ wpm</li>
<li>Competent diagnosing basic to intermediate technical issues involving software applications and interfaces</li>
</ul>
Required Customer Care &amp; Communications Experience:
<ul>
<li>Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.</li>
<li>Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services</li>
<li>Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy</li>
<li>Ownership of the situation from introduction through resolution.</li>
<li>Upper-Intermediate or Advanced spoken and written English (USA) at a native or professional level (at least a B2 (Upper Intermediate) or C1 (Advanced) CEFR level)</li>
</ul>
Preferred Qualifications
Multi-Lingual Candidates:&nbsp;We are additionally seeking candidates who have proficiency in English as well as&nbsp;French, Spanish or Portuguese! If you have one of these&nbsp;languages, please make a clear note of it in your cover letter or online application (you are given a space to write a message to the hiring team).
<ul>
<li>You should speak and write these languages with a native or professional (B2 level or better) to be considered a multi-lingual candidate.</li>
<li>Experience using Cricut® Products</li>
<li>A passion for any type of crafting</li>
</ul>
 Additional Information 
We’ve got you covered
At Cricut, we take care of our people. Enjoy competitive Medical, Dental, and Vision coverage, a 401(k) match, generous PTO, and a yearly lifestyle stipend to support your wellness and passions. You'll also get exclusive employee discounts—and best of all, you’ll be surrounded by some of the most talented and creative individuals out there.
A Quick Note Before You Apply…
Cricut is in a powerful chapter of transformation. We’re evolving fast—refining our strategy, growing our teams, and raising the bar across the board. This is an incredible opportunity for the right kind of person—but it’s not for everyone.
We’re looking for A-players—people who don’t just meet expectations, but consistently exceed them. If you thrive in dynamic environments and find joy in turning challenges into momentum, keep reading. Here’s what makes someone a great fit for this role (and for this moment at Cricut):&nbsp;You have a bias for urgency. You don’t wait for perfect clarity to take action—you start, learn, and adjust. You believe that speed matters, especially when paired with thoughtfulness. You ask: “What can move forward today?” and push past inertia.&nbsp;You set high standards—especially for yourself. You’re proud of your work and protective of your reputation. You take ownership, deliver quality, and don’t cut corners. You hold yourself accountable without waiting to be asked.&nbsp;You stay focused when things are moving fast. You can identify what really matters and don’t get distracted by noise. You prioritize well, and manage your time wisely.&nbsp;You collaborate like a pro. You elevate the people around you, communicate clearly, and give thoughtful feedback. You’re low ego, high output—and your team loves working with you.
One More Thing (It’s a Big One):
This role is in-office every-day of the week. We believe that real collaboration, innovation, and culture are built face-to-face. If you’re energized by working alongside smart, kind, creative people—and enjoy those unplanned hallway conversations that spark great ideas—you’ll love it here. If you’re looking for hybrid or remote role, this isn't the right time or place. But if you’re excited by challenge, purpose, and building something better, we’d love to hear from you. Let’s make something amazing—together.
Relocation Statement:
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<li>This position is NOT eligible for relocation assistance.</li>
</ul>
What to Do Next:
Please attach your resume, cover letter and/or include links to your&nbsp;portfolio or other social presence. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you’re all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information. Cricut® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on&nbsp;successfully completing a Criminal Background Check upon hire.&nbsp;Cricut participates in E-Verify.

Customer Service Technical Support Representative

<h3>Job Description</h3>
Job DescriptionTechnical Service &amp; Support Representative, $20/hr-Ft. Wayne Are you ready to join a dynamic team where your customer service and office skills shine? We’re looking for an experienced Technical support representative to step into a hybrid role as a Technical support technician. This position offers the perfect blend of office-based tasks and hands-on involvement on the shop floor. Key Responsibilities:
<ul>
<li>Answering and managing calls in a professional and timely manner</li>
<li>Handling customer inquiries and providing clear, effective resolutions</li>
<li>Performing general troubleshooting and assisting with shop floor tasks such as assembly </li>
<li>Managing basic office equipment</li>
<li>Filing, data entry, and record keeping</li>
<li>Maintaining an organized workspace and assisting with administrative needs</li>
</ul>
Qualifications:
<ul>
<li>Proven customer service experience with strong communication and interpersonal skills </li>
<li>Proficiency in basic office software (e.g., Microsoft office, email platforms) </li>
<li>Strong organizational skills and attention to detail </li>
<li>Team-oriented mindset with the ability to collaborate effectively</li>
<li>Comfortable transitioning between office and manufacturing/shop floor settings </li>
<li>Electrical knowledge is a plus!</li>
</ul>
This 1st shift position is great for someone who thrives in a versatile environment. Your day will include; assisting with administrative tasks to support the office and shop, managing phone calls, emails and communications, tackling issues that arise in the office and shop and providing overall support to the operations. Let’s go to work! Apply online today or call our office at 260-470-3080. Workbox Staffing Benefits: 
<ul>
<li>Weekly Pay</li>
<li>Hire-in Opportunities</li>
<li>Benefits including Health, Life, and Dental</li>
</ul>
Veteran Friendly and Equal Opportunity Employer #FW18

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