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<h3>Job Description</h3>
Job Description
REMOTE In DFW
Why Sonic?
 Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.
About the job:
Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer. 
Your Impact/Duties:
<ul>
<li>Provide customer support and technical issue resolution via phone, email or SMS</li>
<li>Configuration of customer equipment and/or software to connect to the internet</li>
<li>Troubleshoot and resolve customers' Sonic connectivity, email and/or webhosting related issues</li>
<li>Collaborates with other employees to research and resolve issues</li>
<li>Resolves tickets generated by staff with technical requests/problems to maintain productivity</li>
<li>Provide industry leading customer care to all!</li>
</ul>
Must Haves:
<ul>
<li>Ability to think logically and problem solve</li>
<li>Friendly, can do attitude</li>
<li>Eagerness to learn</li>
<li>Strong sense of urgency, self-motivated, and able to handle a fast-paced environment</li>
<li>Effective verbal and written communication skills</li>
<li>An interest in computers and the Internet</li>
<li>Personal integrity and strong work ethic</li>
<li>Ability to manage competing priorities and keep accurate notes/data entry </li>
<li>Excellent customer service skills, desire to help and make a positive experience for customers</li>
<li>Bilingual in Spanish is highly preferred </li>
</ul>

Pay Scale:
Starting Rate: $20/hr
Benefits and Perks:
<ul>
<li>Medical + Dental + Vision benefits</li>
<li>401k and Profit Sharing</li>
<li>Remote opportunity</li>
<li>Paid Time Off</li>
<li>Education opportunities</li>
<li>Stipend for high-speed internet access</li>
<li>Paid Comprehensive Training</li>
<li>Growth Opportunities </li>
<li>Company Paid Pregnancy/Bonding Leave</li>
</ul>
Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Technical Support Representative

<h3>Job Description</h3>
Job Description
Axios Professional Recruitment&nbsp;is partnered with a manufacturing client in Greenville, MI who is actively looking to hire qualified individuals for a&nbsp;Technical Support Specialist&nbsp;career. The ideal candidate will be able to provide diagnostic resolution to service issues, communicate warranty and repair policies, and more.
Technical Support Specialist Benefits:
<ul>
<li>$20-23/hour – Based on Experience</li>
<li>Opportunities for career advancement within the company</li>
<li>Comprehensive training programs to enhance skills</li>
<li>Health and wellness benefits package once hired in</li>
</ul>
Technical Support Specialist Responsibilities:
<ul>
<li>Provide diagnostic resolution to field service issues</li>
<li>Capture service call information and perform follow-up tasks</li>
<li>Respond to inquiries related to service and company website</li>
<li>Assist customers in locating service agents and distributors online</li>
<li>Occasionally perform repairs on appliances in various settings</li>
</ul>
Technical Support Specialist Qualifications:
<ul>
<li>To be considered for the Technical Support Specialist position, applicants should:</li>
<li>Hold a degree in HVAC with an emphasis in Refrigeration (preferred)</li>
<li>Have experience in field service with appliances</li>
<li>Be proficient with database management systems and customer service</li>
<li>Demonstrate strong diagnostic and problem-solving skills</li>
</ul>
Company DescriptionAXIOS Professional Recruitment. is an Employee Stock Option Plan (ESOP), a privately held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people. As an ESOP, AXIOS Professional Recruitment believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own. Becoming part of the AXIOS HR team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the AXIOS HR culture shines through in everything we undertake. AXIOS Professional Recruitment team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency. 
<h3>Company Description</h3>
AXIOS Professional Recruitment. is an Employee Stock Option Plan (ESOP), a privately held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people.\r\n\r\nAs an ESOP, AXIOS Professional Recruitment believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own.\r\n\r\nBecoming part of the AXIOS HR team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the AXIOS HR culture shines through in everything we undertake.\r\n\r\nAXIOS Professional Recruitment team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency.

<h3>Job Description</h3>
Job Description
Job description
Job Overview As part of the SIPRNet Enterprise Service Center, you will join a team of elite Service Desk Technicians that cover a 24x7x365 Service Desk for the entire Air Force. This position is open at Peterson SFB.
Shift needed: Nights 10pm-6am, Saturdays thru Wednesdays. This role is 100% onsite.
Provides onsite Tier 2-3 technical support and analysis to global Air Force and Space Force base IT personnel and customers. The candidate(s) must be able to assist local and remote users with complex IT-related issues and support daily IT Operations. The successful candidate(s) must possess solid interpersonal skills in addition to high technical aptitude. Position is designated as "Mission Essential”.
What you'll do:
<ul>
<li>Manage Service Desk queues, identify trends, provide improvement plans and resolve tickets</li>
<li>Provide expertise for the resolution of technical problems and troubleshoot issues</li>
<li>Respond to and update Service Desk tickets</li>
<li>Create/Receive/Escalate/Track work orders and incident tickets</li>
<li>Properly route work orders and incident tickets to the appropriate group</li>
<li>Create and modify accounts in Active Directory</li>
<li>Monitor network for outages</li>
<li>Resolve incidents using internal subject matter experts (SMEs) and OEM SMEs</li>
<li>Assist with reactive and proactive Problem Management</li>
<li>Support Change/Asset Management as required, via ticketing processes.</li>
<li>Interface with various levels of Air Force customers: CFP, NOS, MCCC, AMAC</li>
</ul>
to jointly troubleshoot
<ul>
<li>Support/Coordinate Authorized Service Interruption support after hours.</li>
<li>Document procedures, processes, customer guides, and internal technical documents</li>
<li>Track metrics for incident tickets and watch for trends</li>
<li>Monitor the network, applications, configurations, server configurations, NetFlow, logs, device tracker, virtualization, database performance, storage performance, and patch management</li>
<li>Identify, document, and resolve end-user issues/problems encountered on network/computing equipment</li>
<li>Coordinate with Service Desk Manager for performance of asset inventory, hardware orders, equipment movement, and shipping needs</li>
<li>Other project support as needed</li>
</ul>
You will support the network and end user devices for the customer base, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
Customer experience is key and thus the Service Desk Technicians may provide training to customers. All work is performed inside enclave located on an active military base; no Travel is required. Service Desk Technicians will partner and build relationships with internal developers and engineers to reduce reoccurring incidents. General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems, accounts, and services.
QUALIFICATIONS Associates degree in Information Technology Computer Science or equivalent 2 – 3 Years of relevant experience; Minimum of 3 years supporting end-users of networked computers (laptops/desktops); Minimum of 3 years of progressive experience in a call center/service desk environment
What you'll need:
<ul>
<li>An active CompTIA Sec+ CE certification (DoD CyberWorkforce 8140 certification IAT Level II )</li>
<li>Active DoD Secret Clearance</li>
<li>Service Desk (Remedy or SNOW experience): 3+ years</li>
<li>Proven customer support and ability to troubleshoot complex environments</li>
<li>Supporting the Windows OS: 3+ years</li>
<li>Knowledge of Active Directory Users and Computers</li>
<li>Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat</li>
<li>Strong troubleshooting and problem-solving skills</li>
</ul>
Desired experience:
<ul>
<li>Air Force Network IT experience preferred</li>
<li>Experience using SolarWinds monitoring application</li>
<li>Basic understanding of static routing, ACLs, OSPF, and BGP protocol</li>
</ul>
Primary shift: Nights, 40 hours/week, Sat-Wed with ability to support 24x7 schedule as needed. Onsite only, no remote work due to nature of work.
Company DescriptionMarathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support. 
<h3>Company Description</h3>
Marathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.

<h3>Job Description</h3>
Job Description
We are seeking a Customer Service Representative to deliver world-class support to our customers across Canada and retail markets (Lowe’s, Menards, Home Depot). This role is ideal for someone who enjoys problem-solving, technical troubleshooting, and helping customers with self-installation inquiries.
Key Responsibilities:
<ul>
<li>Respond to customer calls and emails with professionalism and urgency.</li>
<li>Troubleshoot product performance and application issues.</li>
<li>Coordinate warranty returns and evaluate products for warranty eligibility.</li>
<li>Process replacement orders or issue credits as needed.</li>
<li>Maintain accurate records in SAP, Salesforce, and CAR systems.</li>
<li>Communicate effectively with internal teams and escalate issues when necessary.</li>
<li>Assist customers with product-related questions and documentation.</li>
<li>Conduct internal and external product evaluation trainings (minimal travel).</li>
<li>Help develop and maintain training materials.</li>
</ul>
Schedule: Monday–Friday, 7:30 AM–4:00 PM | Hybrid (WFH Wednesdays &amp; Fridays)
Training: 2–4 weeks onsite, ideally 9:30 AM–6:00 PM
Qualifications:
<ul>
<li>Experience with Salesforce and SAP preferred.</li>
<li>Knowledge of pumps and plumbing is a plus.</li>
<li>1+ years of customer service in any environment that includes product troubleshooting </li>
<li>Strong communication and customer service skills.</li>
</ul>
Team Environment:
You’ll be part of a close-knit team of 5 in Delavan and 2 in Canada, working collaboratively with the claims team. Communication is key, with regular group chats and cross-functional support.
Job Type &amp; Location
This is a Contract to Hire position based out of Delavan, WI.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Delavan,WI.
Application Deadline
This position is anticipated to close on Jan 30, 2026.
h4&gt;About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Customer Service Representative - Technical Support

<h3>Job Description</h3>
Job Description

*Please note that this position requires in-person work at our Bridgeport, WV, office 
Definition of the position: 
At Citynet, we listen to our customers! We are looking to expand our award-winning network operations center at our corporate headquarters in Bridgeport, WV. Do you enjoy a culture of collaboration and commitment to excellence in customer service? Do you enjoy brainstorming solutions and helping clients with various technical questions? Do you smile when you answer calls in a professional and courteous manner? If so, then you just may qualify to become a member of the Citynet family as a Technical Support Technician/CSR. Apply today and get started on your path in the exciting world of communications and systems technology. 
Citynet is a leading provider of advanced network communications and technology solutions for consumers, businesses, enterprise organizations, and wholesale customers in West Virginia. Many of our services are delivered over the Citynet Fiber Optic Network. 
 
Essential Functions and Responsibilities of the position: 
Incoming calls– The Technical Support Center Representative is responsible for answering all incoming calls in regards to new signups, cancellations, troubleshooting, etc. on digital phone service, helping customers, &amp; other business solutions. 
Callbacks– A Technical Support Center Representative is responsible for making callbacks to customers according to the tickets currently assigned to the department. These callbacks can range from a Courtesy Call to a customer to ensure that their service is working correctly, to following up with a customer after an outage. 
Past Due/ACH Return calls– A Technical Support Center Representative is responsible for calling Past Due tickets for ISP and VOIP customers that are 45 days behind on their bill or customers that have an ACH payment that has come back as invalid. The Technical Support Center Representative must call these tickets until contact is made, a payment has been received, or the account is suspended for failure to pay the bill. 
Collections call– A Technical Support Center Representative is responsible for calling 
Collections tickets. This involves contacting customers in which their account has been canceled for 30+ days, and the balance has not been paid. 
Check Processing– A Technical Support Center Representative is responsible for posting checks that customers send in for their accounts. The Technical Support Center Representative must ensure that the payment is posted to the right accounts, and then once all payments are posted, they must reconcile the payments posted with a report found in iTraxx. 
Invoicing– A Technical Support Center Representative is responsible for preparing customer invoices to be mailed out. This process involves inserting a return envelope inside of the main mailing envelope and then placing the customer’s invoice inside. Afterward, sealing and stamping the envelope to be mailed out. 
Assigned Tickets– Throughout the course of the day, a Technical Support Center Representative will be assigned tickets by Technical Support Center Representative Supervisors. The Technical Support Center Representative is responsible for taking care of the ticket(s) in a timely manner. 
Monitor NetPulse Alerts– The Technical Support Center Representative is responsible for monitoring any NetPulse alert that is received. If an alert is flagged as down or site not communicating, a notice of the device status must be called/emailed to the alert contact, unless otherwise noted in a special note on the customer’s account. 
Maintenance Notifications– The Technical Support Center Representative is responsible for reaching out to customers in order to advise them of upcoming maintenance's being performed by Citynet, and its Vendors. 
Network Monitoring– The Technical Support Center Representative is responsible for monitoring tickets, servers, routers, and circuits throughout the course of a shift. Occasionally calls will need to be made to assist customers who have concerns that need to be addressed. The representative is responsible for knowing who is on call and making sure all parties are aware of outages in a timely manner. 
Transport/Voice Ticketing– The Technical Support Center Representative is responsible for properly documenting trouble reports from customers in order to get a speedy resolution. Occasionally, the Technical Support Center Representative will be asked to contact a LEC to open a trouble ticket, obtain a status update or escalate a current issue. 
Digital Phone Shipping– The Technical Support Center Representative is responsible for completing tasks that pertain to the shipment of our Digital Phone Service equipment. This includes emailing return labels for customers needing to send back our equipment. Related tickets are created automatically by the system or are assigned by the Technical Support Center Supervisors, Management, or other Support Center staff. The Technical Support Center Representative will work closely with fellow employees to ensure devices are in stock, are in good working order, and are processed in a timely manner. 
Global Mailboxes– The Technical Support Center Representative is responsible for checking the Citynet Global Mailboxes. They will review the e-mails and act upon them accordingly to be worked on if needed. 
Midnight Shift Report– The Technical Support Center Representative is responsible for creating a 
Midnight Shift Report prior to the end of their Midnight Shift at 8:00 am. This report is to include any and all active transport tickets, circuits showing down in Solar Winds, critical services in Nagios and ColdFusion. The report will also include status updates on the Call Volume, Phone Status, Power Status, On-Call Engineer Contacts throughout the shift, and upcoming Scheduled Maintenance. 
Kitchen Duties– The Technical Support Center Representative is responsible for maintaining cleanliness in the Kitchen &amp; Call Center areas. This includes vacuuming the Call Center, wiping down the tables/countertop/appliances, cleaning the coffee pot area, and maintaining the dishwasher. 
Qualifications required for the position: 
A two-year degree in Technology, Business Management or a related field, or the equivalence experience is preferred. Word processing, computer skills, and excellent communication skills are essential, as well as knowledge of standard office equipment. A valid driver's license is preferred. 
Work Environment: 
This position resides primarily in a typical office environment where teamwork is a high priority. Some travel is necessary. 
Additional Responsibilities: 
This position involves rotating shift work and requires the employees to be flexible in their work schedule. Overtime is sometimes needed in the event of call-offs, or important tasks that need to be completed. 
Personal Characteristics: 
The TSC/CSR represents the company and therefore needs to be mindful of this, at all times, when communicating and conducting business. The representative should strive to be a "model employee" with regards to professionalism, dependability, and reflect a positive attitude and team spirit. Ideally, this representative would exhibit tactfulness, diplomacy, and discretion, good judgment, highly developed management and organization skills, initiative and the ability to work independently, are creative, versatile, pro-active and adaptive. Patience is essential in this position as well as the ability to prioritize duties, make quick and effective decisions and multitask. 

Benefits:  
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Disability insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Long term disability</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>

<h3>Job Description</h3>
Job Description
Join our award-winning A-Team! 
Ready to produce exceptional results with exceptional people? Get in touch, we would love to get to know you. 
Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we're well-versed in OEM standards and the intricacies of a dealership or group's local business.
Affinitiv is seeking a Technical Support Representative to add to our Customer Success Team. Ideal candidates should have 2 years' experience in customer service with a technical background. This position requires someone that does well supporting end users on (web based) software programs, is personable and professional on the phone, has great patience, and is very savvy with software. They must have experience in providing customer support over the phone and via e-mail.
Position Responsibilities:
<ul>
<li>Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service</li>
<li>Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies</li>
<li>Recognize and escalate difficult technical/business issues within the organization</li>
<li>Work with support and/or product development personnel to troubleshoot and work around product issues</li>
<li>Prioritize and organize customer ticket workload</li>
<li>Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system</li>
<li>Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets</li>
</ul>
Position Requirements:
<ul>
<li>2+ years of high-level technical support in a Windows environment</li>
<li>2+ years technical experience with computer software, including the installation and configuration of Windows programs</li>
<li>Experience providing in-person Windows and Mac support, as well as mobile device support (iOS, Android and Windows based devices) is preferred</li>
<li>Knowledge of Windows Server operating system architecture and security</li>
<li>Experience working with Zendesk preferred.</li>
<li>Knowledge of the car dealership industry</li>
<li>Excellent Customer Support and Technical skills</li>
<li>Excellent troubleshooting skills</li>
<li>Ability to communicate clearly both verbally and in writing</li>
<li>Must be well-organized and detail-oriented</li>
<li>Excellent people skills and the ability to work with a wide range of people</li>
</ul>
Ability to maintain composure and function well under pressure
Work from Here 
At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.
Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends. 
At Affinitiv, we celebrate diversity, equality, and an inclusive environment.
Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.

<h3>Job Description</h3>
Job Description
At LiquidStack, we're redefining what's possible in the data center world. As a global leader in advanced liquid cooling solutions, we're powering the future of AI, edge computing, and high-performance systems. Our team is growing, and we're looking for skilled professionals who want to be part of something innovative and impactful.
Position Summary
We're looking for a technically skilled and hands-on Technical Support Representative to join our Global Services team in Carrollton, TX. In this role, you'll provide post-sales technical support for LiquidStack's cutting-edge liquid cooling systems used in high-performance computing, data centers, and edge infrastructure. You will serve as a key liaison between customers, field technicians, and internal teams to troubleshoot mechanical and thermal systems, coordinate warranty and service coverage, and ensure product issues are resolved quickly and accurately.
This is an ideal role for someone with a background in mechanical systems, thermal technologies, HVAC/R, or manufacturing—not IT support. You'll work directly with hardware, engineering documentation, and hands-on equipment to solve real-world problems in a fast-growing technological space.
If you enjoy solving complex technical challenges, collaborating cross-functionally, and working with innovative cooling technologies that are reshaping the future of data infrastructure, this is your opportunity to make a real impact.
What You'll Do:
<ul>
<li>
Be the frontline technical support contact for customers, service partners, and field technicians.
</li>
<li>
Troubleshoot mechanical and thermal systems, not software or internal IT issues.
</li>
<li>
Provide expert guidance on warranty claims, service coverage, and spare parts coordination.
</li>
<li>
Use schematics, BoMs, and CAD files to solve real-world field challenges.
</li>
<li>
Work cross-functionally with engineering, supply chain, and manufacturing to deliver exceptional customer service.
</li>
</ul>
We're seeking a technically skilled and solutions-driven professional with the following background:
<ul>
<li>
2+ years of hands-on experience in technical support, field service, or product support—ideally within manufacturing, HVAC/R, thermal systems, electromechanical equipment, or industrial environments.
</li>
<li>
Technical diploma, associate degree, or military technical training required. A Bachelor's degree in Mechanical, Industrial, or Electrical Engineering is a plus.
</li>
<li>
Solid foundation in mechanical and thermal systems, including fluid handling, electromechanical components, and system-level troubleshooting.
</li>
<li>
Proficient in reading and interpreting mechanical drawings, schematics, BoMs, and CAD files (e.g., SolidWorks, AutoCAD) to diagnose and resolve hardware issues.
</li>
<li>
Experience using CRM or ticketing systems (e.g., Salesforce, ServiceNow) to manage and document customer support cases.
</li>
<li>
Strong organizational, analytical, and communication skills—able to clearly document findings, communicate with technical and non-technical audiences, and maintain structure in a fast-moving environment.
</li>
<li>
Highly independent, self-motivated, and comfortable managing competing priorities with minimal oversight.
</li>
<li>
Adaptable and effective in a hands-on production environment, supporting a global customer base across various time zones.
</li>
<li>
Fluency in English is required; multilingual skills are a plus.
</li>
</ul>

Salary Range: $60,000 - $72,000
Why Join Us?
<ul>
<li>Competitive pay with opportunities for overtime</li>
<li>Consistent day-shift schedule</li>
<li>Paid time off, holidays, and great benefits</li>
<li>Be part of an industry-disrupting company with room to grow</li>
<li>Work on innovative technologies in a collaborative, supportive environment</li>
</ul>

<h3>Job Description</h3>
Job Description Technical Support RepresentativePayment Processing$21.00 per hourOpen-Ended Assignment with Potential to ExtendMonday-Friday, 6:30am-3:00pmSan Diego, California (onsite) The Technical Support Representative plays a vital role in delivering front-line technical assistance and ensuring client success with products and services. This customer-facing position is responsible for installing and troubleshooting software, supporting point-of-sale (POS) devices, and coordinating with cross-functional teams to resolve issues and enhance user experience. The role also includes managing hardware deployments, maintaining documentation, and providing internal IT support, contributing to the smooth operation of both client-facing and internal systems. This individual will be a key player in fostering client satisfaction and operational excellence through responsive support and technical expertise. What the position offers:
<ul>
<li>After being hired on, the following benefits are offered:
<ul>
<li>Single and Family Health Insurance plans, including Dental and Vision coverage</li>
<li>Short-Term and Long-Term disability</li>
<li>Matching 401(k)</li>
<li>Competitive Paid Time Off</li>
</ul>
</li>
<li>Training (first 2 weeks) will be 8:00a-4:30p, then switch to 6:30a-3:00p</li>
</ul>
What you’ll be doing:
<ul>
<li>Communicate with clients via phone and email to install company software, provide login information for web-based services, and deliver training on software and services</li>
<li>Assist clients with troubleshooting technical issues in a professional and supportive manner</li>
<li>Perform remote troubleshooting and in-house testing to diagnose and resolve issues with point-of-sale (POS) terminal devices and software</li>
<li>Create and maintain unique parameter files for clients to enable utilization of contracted products and services</li>
<li>Order, manage, and deploy POS terminal hardware and accessories, maintaining detailed inventory and shipping documentation</li>
<li>Collaborate with IT and development partners to create specifications for POS software, direct host-to-host solutions, and ensure proper operation of software applications. Coordinate testing and issue resolution to deliver successful solutions</li>
<li>Develop user and technical documentation for hardware and software to support growth and facilitate ease of use</li>
<li>Maintain office computers and equipment, ensuring proper operation of systems required for company functions</li>
<li>Liaise with external contractors for maintenance and repairs as needed</li>
</ul>
Who we’re looking for:
<ul>
<li>1-3 years of customer service experience</li>
<li>Bachelors degree preferred</li>
<li>Strong customer service and communication skills, both verbal and written</li>
<li>Ability to troubleshoot technical issues with a calm, professional demeanor</li>
<li>Excellent organizational and multitasking abilities</li>
<li>Proficiency in Microsoft Office Suite and familiarity with inventory management systems</li>
<li>Strong analytical and problem-solving skills</li>
</ul>
#ZR

<h3>Job Description</h3>
Job Description
Duration
18
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Duration Unit
Month(s)
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Req Description
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Description
This team will be providing support to end users with questions/help they need as it relates to EPIC. Responsibilities: Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc. Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc. Create, track, close, or escalate incident tickets and related issues in a timely manner. Understand client\'s latest configurations and changes to Epic modules. Assist client with end-user support during EPIC go-live implementations. Help physicians register for training Help end users connect to network Help users adjust training schedules Minimum Qualifications: Ability to communicate clearly and effectively, both written and verbal Highly motivated and eagerness to learn Ability to prioritize and execute in high-pressure situations Excellent computer skills, experience answering phones, answering and escalating customer inquiries appropriately, data entry experience A self-starter, hard worker with a “can do” attitude and a proven track record of hard work and consistency Direct customer-service experience (6-12 months across any industry) GED/high school diploma Nice to haves: Experience working within a healthcare setting, familiarity with Medical terminology or clinical workflow Helpdesk or experience with a ticketing system
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Job Title
technical support representative
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Top Skills Details
1) Person must have excellent customer service skills(ability to empathize and have patience with end users) 2) At least 6-12 months of Call center experience(someone that has dealt with a fast paced call center environment with demanding customers) 3)Excellent computer skills, experience answering phones, answering and escalating customer inquiries appropriately, data entry experience \*\*This will be a work from home position to start, however they are in talks of return to office down the road so consultants must be in Central Florida and okay with on site work if they were to announce RTO\*\* \*\*Ideally they would like 5-7 of the 20 candidates to be fluent bilingual in spanish/english so big plus for bilingual\*\* \*\*THIS PERSON MUST BE FLEXIBILE TO WORK ANY DAYS/HOURS. They have a wide range of shifts that this person can be put on and they do not make exceptions. After their 3rd or 4th week of training they will know what their schedule will be. If it is not a schedule they can work, unless they can switch with someone else in the training class they will be let go as they cannot make exceptions.\*\*
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Worksite Address
Altamonte Springs,Florida,United States,32714-1518
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Additional Information
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Drug Test Required
false
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Experience Level
Expert Level
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External Communities Job Description
EPIC support analyst for a 18 month contract in Orlando
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EVP
Experience with supporting EPIC which is a major initiative for many Healthcare organizations. They take pride in giving people immediate recognition. Working means you will be a difference maker and impact families. They offer opportunity for growth, and exposure to some of the newest technologies(example: Utilizing office 365 in new ways, moving to a new outlook client, and are a Cisco HP shop)
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Work Environment
This is a new team they are standing up specifically for EPIC support. It is a 24/7 service desk. THIS PERSON MUST BE FLEXIBILE TO WORK ANY DAYS/HOURS. They have a wide range of shifts that this person can be put on and they do not make exceptions. Before training is over they will know what their schedule will be. If it is not a schedule they can work, unless they can switch with someone else in the training class they will be let go as they cannot make exceptions. Training will be 1-2 weeks and that would be Mon-Friday 7:30a-4:30p. Once training is done they will move to their assigned schedule.
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Additional Skills Tags
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Additional Skills &amp; Qualifications
Person must be able to type at least 25-30 words per minute. Any potential candidates will need to take 1 minute typing test at <a href="https://www.typing.com/student/tests" target="_blank">https://www.typing.com/student/tests</a> and send us a screenshot of the results. This person must have excellent customer service, be a self starter, and want to grow with a great company. It is important for people to understand the Advent culture as they are a faith based organization. They should not be surprised if before a meeting they say a prayer, they do not have to be religious to work there but understand that is the environment. \*\*This will be a work from home position to start, however they are in talks of return to office down the road so consultants must be in Central Florida and okay with on site work if they were to announce RTO\*\* \*\*Ideally they would like 5-7 of the 20 candidates to be fluent bilingual in spanish/english so big plus for bilingual\*\* \*\*THIS PERSON MUST BE FLEXIBILE TO WORK ANY DAYS/HOURS. They have a wide range of shifts that this person can be put on and they do not make exceptions. After their 3rd or 4th week of training they will know what their schedule will be. If it is not a schedule they can work, unless they can switch with someone else in the training class they will be let go as they cannot make exceptions.\*\*
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Business Qualification
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Impact to the Internal/External Customer
Doctors and nurses use technology on a daily basis. If an issue with a piece of technology is not resolved in a timely manner, it an lead to upset families and even as serious as effecting someones life.
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Interview Information
Microsoft teams video interview with Manager and supervisor.
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Why is Position Open?
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Business Challenge
currently undergoing a migration of their EMR from Cerner to EPIC. They have a go live of October and will need to start providing support for internal users prior to the go live as they begin EPIC training.
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