Job Description
Job DescriptionTechnical Support Representative
Bergen County, NJ
Our client, a leader in entertainment technology, is seeking a Technical Support Representative to provide high-quality technical assistance and product support to customers. This role blends hands-on troubleshooting, repair work, and customer interaction, with occasional travel for on-site support.
Key Responsibilities
- Provide product support to customers via phone and email in a timely and professional manner
- Issue, track, and process RMA (Return Merchandise Authorization) requests
- Evaluate, quote, and support the repair of returned products
- Maintain and update the internal knowledge base with product issues and solutions
- Perform on-site installation and troubleshooting of products as needed (occasional domestic and international travel)
- Prepare and deliver monthly reports on support metrics
- Complete special projects and additional assignments as required
Qualifications
- Hands-on experience with entertainment lighting technology, including lighting fixtures, moving lights, and controllers
- Strong troubleshooting skills, both internally and in customer-facing situations
- Ability to read and interpret electronic schematics (preferred)
- Excellent verbal communication skills with a customer-focused approach
- Ability to collaborate effectively with customers, vendors, electricians, and technical teams
- Proficiency with Microsoft Windows and Microsoft Office
- Strong organizational skills and attention to detail
Education & Experience
- Experience as a Stage Electrician strongly preferred
- Associates or Bachelors degree in Theatre Technology, or equivalent practical experience
or
- Associates or Bachelors degree in Electrical or Electronics Engineering
This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, working hands-on with products, and delivering exceptional customer support in a dynamic, specialized industry.
The client offers 18 days of PTO to start, 10 company paid holidays, medical, dental, and vision.
Pay Details: $50,000.00 to $60,000.00 per year
Search managed by: Heather Stott-Mason
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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