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<h3>Job Description</h3>
Job Summary:
Provide responsive and accurate support to key industrial customers by processing orders, managing accounts, and ensuring timely communication from order placement through delivery.
 
Key Responsibilities:
<ul>
<li>Process and manage customer orders and changes accurately and promptly.</li>
<li>Serve as the main point of contact for key accounts, ensuring clear and effective communication.</li>
<li>Verify purchase order details (pricing, Incoterms, legal entity, payment terms).</li>
<li>Send shipping documents ahead of delivery for smooth offloading.</li>
<li>Track open orders and address issues following internal procedures.</li>
<li>Collaborate with Sales to identify account trends and growth opportunities.</li>
<li>Handle customer inquiries and resolve non-conformance issues quickly.</li>
<li>Maintain expert-level knowledge of systems, policies, and procedures.</li>
<li>Acknowledge and process new purchase orders within 24 hours.</li>
</ul>
 
Requirements:
<ul>
<li>3+ years of customer service experience.</li>
<li>1–2 years in the chemical or oil &amp; gas industry preferred.</li>
<li>SAP knowledge preferred.</li>
<li>Strong communication, coordination, and problem-solving skills.</li>
</ul>

Customer Service Specialist

<h3>Job Description</h3>
Job Description
Job Purpose/Summary
The Customer Service Specialist plays a key role in representing the company to both existing and prospective customers. This hybrid position combines responsibilities from both customer service and inside sales, ensuring seamless coordination between order processing, customer support, and commercial initiatives/support. In this role, the Specialist will handle complex service interactions—including order fulfillment, shipment coordination, and issue resolution—while also developing new business leads, maintaining customer relationships, and supporting sales efforts. This individual is expected to deliver a high level of professionalism, diplomacy, and responsiveness in every customer interaction.
Duties/Responsibilities
<ul>
<li>Process customer orders, including changes and updates; send order confirmations and maintain accurate account records throughout internal systems.</li>
<li>Coordinate with third-party logistics (3PL) vendors to ensure timely shipment of products.</li>
<li>Schedule and coordinate lamp installations and de-installations with external vendors.</li>
<li>Respond to customer inquiries, resolve issues and complaints with professionalism and tact.</li>
<li>Manage customer communications through phone, email, and internal systems.</li>
<li>Investigate and resolve order discrepancies and shipping issues.</li>
<li>Maintain and update customer databases and files, ensuring accuracy and confidentiality.</li>
<li>Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.</li>
<li>Reach out to healthcare offices using remote engagement tactics to gain access and build relationships.</li>
<li>Comply with all FDA regulations and company policies.</li>
<li>Deliver excellent customer service and issue resolution throughout the sales process.</li>
<li>Handle confidential information with discretion and integrity.</li>
<li>Manage multiple priorities and meet tight deadlines in a fast-paced environment, especially near quarter ends.</li>
</ul>
Qualifications and Experience Required:
<ul>
<li>High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred.</li>
<li>3–5 years of experience in customer service or inside sales with customer service component.</li>
<li>Experience in pharmaceutical, medical device, or healthcare industry preferred.</li>
<li>B2B sales experience and knowledge of reimbursement policies is a plus.</li>
<li>Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).</li>
<li>Excellent verbal, written, and listening communication skills.</li>
<li>Strong organizational, time management, and problem-solving skills.</li>
</ul>
Key Attributes:
<ul>
<li>Self-motivated, energetic, and enthusiastic.</li>
<li>Meticulous attention to detail and strict adherence to confidentiality.</li>
<li>Demonstrates professionalism in communication, demeanor, and appearance.</li>
<li>Ability to work independently in a high-pressure, fast-paced environment.</li>
<li>Quick learner with the ability to adapt to new systems and tools.</li>
<li>Willingness to assist with a variety of tasks beyond core responsibilities.</li>
</ul>
Direct Reports
<ul>
<li>None</li>
</ul>

<h3>Job Description</h3>
Job Description
Ready to be part of something big? If you're driven, passionate, and eager to make your mark, we want you on our team.
The Role: 
Join our team as a full-time Customer Service Specialist at our Robinson Township location. We're seeking a candidate with outstanding computer and data entry skills, driven by results. Your knack for detail in a fast-paced setting is crucial. We value flexibility, initiative, and a strong work ethic. From day one, you'll be fully engaged, ensuring every moment is productive and fulfilling. While we work hard, we also prioritize enjoying the journey together.
Why Join Us: 
<ul>
<li>Opportunity for Growth: We're not just expanding our business; we're growing our team. As we expand, there are opportunities for advancement and professional development. Your hard work won't go unnoticed here.</li>
<li>Make Your Mark: Your work matters. Every idea, every interaction, and every effort contribute to our success. You'll have the chance to learn, collaborate, and see the direct impact of your contributions.</li>
<li>Be Part of a Thriving Team: Our team is supportive, collaborative, and passionate about what we do.</li>
<li>Community Involvement: We love being part of each unique neighborhood we're located in. You're not just joining a company; you're joining a community.</li>
</ul>
Responsibilities: 
<ul>
<li>Efficiently manage multiple projects with precision.</li>
<li>Provide Customer support, answer phone calls, enter orders etc.</li>
<li>Maintain composure and productivity in a fast-paced environment.</li>
<li>Maintain customer data bases</li>
<li>Ensure meticulous completion of all tasks.</li>
<li>Collaborate with team members for seamless workflow.</li>
<li>Foster a positive and energetic work environment.</li>
</ul>
Job Requirements: 
<ul>
<li>Proficiency in multitasking with exceptional accuracy.</li>
<li>Strong administrative skills encompassing data entry, filing, and more.</li>
<li>Ability to thrive in high-pressure situations with a sense of urgency.</li>
<li>Advanced computer skills, particularly in Microsoft Excel, Word, and Outlook.</li>
<li>Efficient data entry and computer proficiency.</li>
<li>Thrives in fast-paced environments.</li>
<li>Keen attention to detail.</li>
<li>Flexible and adaptable approach to tasks.</li>
<li>Proactive attitude with a willingness to take initiative.</li>
<li>Commitment to delivering high-quality work.</li>
<li>Excellent communication and interpersonal skills.</li>
</ul>
Full-Time position requiring 40 hours per week, Monday to Friday. On-site work located in Robinson Township, PA at our National Operations, Support &amp; Distribution Center.
What You'll Get: 
<ul>
<li>Competitive pay</li>
<li>Paid time off and paid sick time earned</li>
<li>Benefits available</li>
<li>Opportunities for professional growth and advancement</li>
<li>Dynamic and supportive work environment</li>
<li>401k match</li>
</ul>

<h3>Job Description</h3>
Job Description
Pharmacy Customer Service Specialist
Job Title: Pharmacy Customer Service Specialist Department: Pharmacy Immediate Supervisor Title: Pharmacist in Charge and General Manager Job Supervisory Responsibilities: None General Summary: This position is a non-exempt, sales position responsible for greeting and assisting customers in a prompt, courteous, and professional manner. This position requires attention to detail and organizational skills that ensure prompt payment for prescriptions and store merchandise. Essential Job Responsibilities: 1. Greet and serve customers in a timely, friendly, and professional manner. 2. Keep assigned area neat, clean, and stocked. 3. Be able to demonstrate proficiency in all of the Front Register Cashier duties. 4. Have basic knowledge of the functions of Pharmacy computer system including “work flow”. 5. Be proficient at the Prescription bagging system. 6. Be able to generate courier manifest. 7. Process charge account payments and charges including the daily cash delivery accounts. 8. Triage customers to evaluate wait times. 9. Have general knowledge of DME equipment in order to answer questions and complete rental and purchase paperwork accurately. 10. PSE sales and log book as well as the signature log. 11. Promote all pharmacy programs with each customer. 12. Know proper pharmacy closing procedure including restocking process. 13. Perform other duties as assigned by management. Education: High school or equivalent Experience: One year experience as a cashier preferably in a retail pharmacy setting.
Other Requirements: Must obtain Pharmacy Technician Trainee license upon hire if not already licensed with the Board of Pharmacy. Performance Requirements: Knowledge: 1. Knowledge of organization services available to customers. 2. Knowledge of product location within the store to be able to direct customers. 3. Knowledge of phone system, especially calls for refills and new prescriptions. Skills: 1. Ability to make change accurately. 2. Exceptional organizational and interpersonal skills. 3. Ability to learn the proper use of mechanical equipment utilized in this position. Abilities: 1. To handle stressful situations in a professional manner. 2. Ability to work in a fast-paced environment for extended periods of time. Equipment Operated: Standard retail machines to include POS system, telephones, copy machines, and fax machines. Work Environment: This position is in a fast-paced, retail environment. Occasional evening and weekend work. Mental/Physical Requirements: Involves standing and walking 90% of the time.

Pharmacy Customer Service Specialist

<h3>Job Description</h3>
Monday-Friday: 7:30am-4:30pm Pay Range: $28-$30/hr Eligible for quarterly bonuses Where You Will Work Consolidated Aerospace Manufacturing (CAM) is the primary division of Stanley Black &amp; Decker Aerospace. We are a leading innovator and strategic partner in the manufacturing of fasteners, fittings, and engineered products for the aerospace, defense, and industrial markets. CAM is currently comprised of nine subsidiaries across the United States split among three segments. What You'll Do As a Customer Service Specialist, you'll be part of our Consolidated Aerospace Manufacturing team located in Skokie, IL. You'll get to: ESSENTIAL DUTIES &amp; RESPONSIBILITIES: Order Processing Accurately enter customer orders and maintain related data in JD Edwards and customer portals. Record contractual discrepancies in customer portal ensuring timely resolution. Cross Functional Support Print work orders for distribution to the production floor. Work order completion with a focus on data accuracy and timely reporting. Support team with administrative tasks as needed. Who You Are You always strive to do a good job...but wouldn't it be great if you could do your job and do a world of good? You care about quality - at every level. You love to learn and grow and be acknowledged for your valuable contributions. You're not intimated by innovation. In fact, you embrace it. You also have: MRP/ERP experience, JD Edwards a plus Ability to perform repetitious work and maintain a high attention to detail and consistency. Ability to read, analyze and interpret business documents, technical procedures or operating procedures. Knowledge of basic manufacturing operations and process flows. Work independently and collaboratively with the team. Proficient in Microsoft Office applications. Ability to commute/relocate: 
<ul>
<li>Skokie, IL 60076: Reliably commute or planning to relocate before starting work (Required)</li>
</ul>
 Work Location: In person. We Don't Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black &amp; Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers &amp; greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits &amp; Perks You'll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays &amp; personal days, and tuition reimbursement. And, of course, discounts on Stanley Black &amp; Decker tools and products and well as discount programs for many other vendors and partners. What You'll Also Get Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning &amp; Development: Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse &amp; Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too. Purpose-Driven Company: You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. EEO Statement: All qualified applicants to Stanley Black &amp; Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at <a href="mailto:accommodations@sbdinc.com" target="_blank">accommodations@sbdinc.com</a>. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights: Workplace discrimination is illegal (eeoc.gov)

<h3>Job Description</h3>
Job Description
LyfeBeast is an insurance and financial services firm that has a high focus on Medicare. We are looking to expand our team by adding someone who believes in going above and beyond for the client.
This role will consist of a few different things, but primarily will focus on helping us with our clients needs surrounding Medicare and healthcare.
Answering phones, responding to emails, investigating claims, helping to find right plans, completing paperwork are just a few of the daily tasks that will be required in this position.
We are looking for someone to work at our office location in Franklin, Tennessee.
No college degree is required.
Customer service experience preferred
Also strong computer skills needed
Our clients come first to us and we are hoping to find another amazing team member that believes that as well!
Company DescriptionLyfeBeast and LyfeAdvisors is a trusted partner in helping retirees and individuals over 65 protect what matters most — their health, wealth, and peace of mind. We specialize in insurance and financial services designed to simplify complex decisions and provide long-term security. Our team of experienced advisors takes a personalized approach, guiding clients through Medicare options, life insurance planning, retirement income strategies, and wealth preservation. With clarity, compassion, and expertise, we help each client create a financial plan that supports a confident and comfortable retirement. At LyfeBeast, we believe planning for the future should feel empowering — not overwhelming. That’s why we’re committed to delivering honest advice, tailored solutions, and ongoing support every step of the way. 
<h3>Company Description</h3>
LyfeBeast and LyfeAdvisors is a trusted partner in helping retirees and individuals over 65 protect what matters most — their health, wealth, and peace of mind. We specialize in insurance and financial services designed to simplify complex decisions and provide long-term security.\r\n\r\nOur team of experienced advisors takes a personalized approach, guiding clients through Medicare options, life insurance planning, retirement income strategies, and wealth preservation. With clarity, compassion, and expertise, we help each client create a financial plan that supports a confident and comfortable retirement.\r\n\r\nAt LyfeBeast, we believe planning for the future should feel empowering — not overwhelming. That’s why we’re committed to delivering honest advice, tailored solutions, and ongoing support every step of the way.

<h3>Job Description</h3>
Job Description
???? Ready to make a real difference in people’s lives? ActivStyle is seeking compassionate, driven individuals to join our team—where purpose meets professionalism. As a trusted provider of home-delivered medical supplies, we empower our clients to live with dignity, independence, and comfort.
ActivStyle is currently hiring for a dedicated Customer Service Specialist in our Brevard, NC Office. In this role, you’ll be the friendly voice and knowledgeable guide helping clients access essential products like incontinence supplies, urological items, and other personal care essentials—all delivered discreetly to their door.
If you’re passionate about helping others and thrive in a supportive, mission-driven environment, we’d love to welcome you to the ActivStyle family.
Position Summary:
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.
Essential Functions and Job Responsibilities:
<ul>
<li>Develop and maintain working knowledge of current products and services offered by the company</li>
<li>Answer all calls and emails in a timely manner, in adherence to their goals</li>
<li>Document all call information according to standard operating procedures</li>
<li>Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs</li>
<li>Process orders, route calls to appropriate resource and follow up on customer calls where necessary</li>
<li>Review all required documentation to ensure accuracy</li>
<li>Accurately process, verify, and/or submit documentation and orders</li>
<li>Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles</li>
<li>Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required</li>
<li>Must be able to navigate through multiple online EMR systems to obtain applicable documentation</li>
<li>Enter and review all pertinent information in EMR system including authorizations and expiration dates</li>
<li>Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies</li>
<li>Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered</li>
<li>Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.</li>
<li>Meet quality assurance requirements and other key performance metrics</li>
<li>Facilitate resolution on customer complaints and problem solving</li>
<li>Pays attention to detail and has great organizational skills</li>
<li>Actively listens to patients and handle stressful situations with compassion and empathy</li>
<li>Flexible with the actual work and the hours of operation</li>
<li>Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and “How-To” documents</li>
<li>Develop and maintain working knowledge of current HME products and services offered by the company.</li>
<li>Maintain patient confidentiality and function within the guidelines of HIPAA.</li>
<li>Completes assigned compliance training and other educational programs as required.</li>
<li>Maintains compliant with ActivStyle’s Compliance Program.</li>
<li>Assist operations with on-call responsibilities as needed during non-business hours in accordance with company policy.</li>
<li>Depending on the geographic territory and size of the branch location, may require assisting operations with deliveries.</li>
<li>Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.</li>
<li>Perform other related duties as assigned.</li>
</ul>
Competency, Skills and Abilities:
<ul>
<li>Excellent customer service skills</li>
<li>Analytical and problem-solving skills with attention to detail</li>
<li>Decision Making</li>
<li>Excellent ability to communicate both verbally and in writing</li>
<li>Ability to prioritize and manage multiple tasks</li>
<li>Proficient computer skills and knowledge of Microsoft Office</li>
<li>General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.</li>
<li>Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.</li>
<li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</li>
<li>Ability to work independently as well as follow detailed directives</li>
<li>Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction</li>
<li>Computer skills including knowledge of Microsoft Office applications</li>
</ul>
Education and Experience Requirements:
<ul>
<li>High School Diploma or equivalent &amp;</li>
<li>One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.</li>
</ul>
Physical Demands and Work Environment:
<ul>
<li>Work environment may be stressful at times, as overall office activities and work levels fluctuate</li>
<li>Must be able to bend, stoop, stretch, stand, and sit for extended periods of time</li>
<li>Subject to long periods of sitting and exposure to computer screen</li>
<li>Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use</li>
<li>Must be able to lift 5 to 10 pounds periodically as needed.</li>
<li> Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.</li>
<li>Mental alertness to perform the essential functions of position.</li>
<li>May be exposed to angry or irate customers or patients</li>
<li>May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.</li>
</ul>
Amazing Benefits At A Glance:
<ul>
<li>Team Driven and Values Based Culture</li>
<li>Medical, Dental, and Vision Benefits</li>
<li>Paid Time Off (PTO), Holiday Pay, Sick and Safe Time for Applicable States</li>
<li>Employee Assistance Program</li>
<li>Career Growth Opportunities</li>
<li>401(k) and Generous Employer Match Opportunity</li>
</ul>
 At ActivStyle we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. We are proud to be an equal opportunity workplace and an affirmative action employer. This employer participates in E-Verify. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify is unable to verify your eligibility for employment this employer will provide written instructions to provide an opportunity to contact the appropriate agencies and resolve the discrepancy prior to taking any action against continued employment.

<h3>Job Description</h3>
Job Description
At Kesslers Diamonds, our people love what they do, and they love what they can do for our clients. If you are interested in joining our team, we want to hear from you.
Kesslers is seeking full-time Client Service Specialists to provide outstanding service to our valued customers. Responsibilities include greeting and providing excellent service to our customers, using point-of-sale to enter proper payment information, maintaining inventory, writing up special orders, repairs, answering phones, and working with teammates to meet our customers’ needs.
We are 100% Employee Owned! Kesslers Diamonds prides itself on having a terrific work environment that revolves around mutual respect, teamwork, and a passion for customer service. This philosophy, coupled with a fun and family-like atmosphere, and a culture that promotes a healthy, fulfilling work/life balance all makes Kesslers Diamonds a great place to work. We foster a culture of fun and expect open and honest communication as well as continued personal development. If you love collaborating with people and going the ‘extra mile’ to help the customer, we want to talk with you!
Build your career with a company that thrives on an outstanding customer experience, is continuously training and making a difference in our customers’ and employee owners’ lives. We offer a competitive benefits package and an amazing employee discount. If you have the drive and passion to succeed, apply with us today!
Kesslers is an equal opportunity employer committed to achieving excellence and strength through diversity. Please know that while we appreciate every applicant’s interest, we can only contact those selected fur further consideration.
Job Purpose: The purpose of the CSS is to make sure all transactions and daily tasks are completed accurately and efficiently in addition to making the store run smoothly. Most importantly, CSS help the team serve the client better than anyone. Essential Duties &amp; Responsibilities: 1. Answer calls and direct them to the appropriate person 2. Communicate with teammates via email 3. Handle transactions using POS ensuring proper payment and maintaining inventory 4. Receive and sort daily shipment accurately and communicate the contents to teammates. 5. Work with teammates to solve problems and to eliminate communication errors 6. Greet clients and ensure they are helped in order of arrival 7. Write up, bill, and finalize repairs 8. Perform other duties as assigned
 Qualifications (What we look for): High School Diploma or equivalent. 1-2 years prior experience in an office or customer support role. Excellent interpersonal skills and strong computer skills. Ability to multi-task. Comfortable working independently and with a team. Someone who wants to have fun everyday!
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; reach with hands. The employee must occasionally lift and/or move no more than 35 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

CUSTOMER SERVICE SPECIALIST

<h3>Job Description</h3>
Job Description
Key Responsibilities:
<ul>
<li>Respond to customer inquiries via phone and email in a timely and professional manner</li>
<li>Handle and resolve customer complaints with patience and efficiency</li>
<li>Meet or exceed performance metrics including customer satisfaction and response time</li>
</ul>
Qualifications:
<ul>
<li>Proven customer service experience (3+ years preferred)</li>
<li>Excellent verbal and written communication skills</li>
<li>Strong problem-solving abilities and attention to detail</li>
<li>Proficient in computer systems, CRM platforms, and Microsoft Office</li>
<li>Ability to multitask and remain calm under pressure</li>
<li>Positive attitude, team-oriented mindset, and a willingness to learn</li>
</ul>
 Pay Details: $18.00 to $20.00 per hour Search managed by: Megan Clark Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www-uat.lhh.com/us/en/candidate-privacy" target="_blank">https://www-uat.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
 
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

<h3>Job Description</h3>
Job Description
???? Ready to make a real difference in people’s lives? ActivStyle is seeking compassionate, driven individuals to join our team—where purpose meets professionalism. As a trusted provider of home-delivered medical supplies, we empower our clients to live with dignity, independence, and comfort.
ActivStyle is currently hiring for a dedicated Customer Service Specialist in our Marshall, Texas Office. In this role, you’ll be the friendly voice and knowledgeable guide helping clients access essential products like incontinence supplies, urological items, and other personal care essentials—all delivered discreetly to their door.
If you’re passionate about helping others and thrive in a supportive, mission-driven environment, we’d love to welcome you to the ActivStyle family.
Position Summary:
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.
Essential Functions and Job Responsibilities:
<ul>
<li>Develop and maintain working knowledge of current products and services offered by the company</li>
<li>Answer all calls and emails in a timely manner, in adherence to their goals</li>
<li>Document all call information according to standard operating procedures</li>
<li>Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs</li>
<li>Process orders, route calls to appropriate resource and follow up on customer calls where necessary</li>
<li>Review all required documentation to ensure accuracy</li>
<li>Accurately process, verify, and/or submit documentation and orders</li>
<li>Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles</li>
<li>Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required</li>
<li>Must be able to navigate through multiple online EMR systems to obtain applicable documentation</li>
<li>Enter and review all pertinent information in EMR system including authorizations and expiration dates</li>
<li>Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies</li>
<li>Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered</li>
<li>Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.</li>
<li>Meet quality assurance requirements and other key performance metrics</li>
<li>Facilitate resolution on customer complaints and problem solving</li>
<li>Pays attention to detail and has great organizational skills</li>
<li>Actively listens to patients and handle stressful situations with compassion and empathy</li>
<li>Flexible with the actual work and the hours of operation</li>
<li>Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and “How-To” documents</li>
<li>Develop and maintain working knowledge of current HME products and services offered by the company.</li>
<li>Maintain patient confidentiality and function within the guidelines of HIPAA.</li>
<li>Completes assigned compliance training and other educational programs as required.</li>
<li>Maintains compliant with ActivStyle’s Compliance Program.</li>
<li>Assist operations with on-call responsibilities as needed during non-business hours in accordance with company policy.</li>
<li>Depending on the geographic territory and size of the branch location, may require assisting operations with deliveries.</li>
<li>Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.</li>
<li>Perform other related duties as assigned.</li>
</ul>
Competency, Skills and Abilities:
<ul>
<li>Excellent customer service skills</li>
<li>Analytical and problem-solving skills with attention to detail</li>
<li>Decision Making</li>
<li>Excellent ability to communicate both verbally and in writing</li>
<li>Ability to prioritize and manage multiple tasks</li>
<li>Proficient computer skills and knowledge of Microsoft Office</li>
<li>General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.</li>
<li>Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.</li>
<li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</li>
<li>Ability to work independently as well as follow detailed directives</li>
<li>Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction</li>
<li>Computer skills including knowledge of Microsoft Office applications</li>
</ul>
Education and Experience Requirements:
<ul>
<li>High School Diploma or equivalent &amp;</li>
<li>One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.</li>
</ul>
Physical Demands and Work Environment:
<ul>
<li>Work environment may be stressful at times, as overall office activities and work levels fluctuate</li>
<li>Must be able to bend, stoop, stretch, stand, and sit for extended periods of time</li>
<li>Subject to long periods of sitting and exposure to computer screen</li>
<li>Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use</li>
<li>Must be able to lift 5 to 10 pounds periodically as needed.</li>
<li> Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.</li>
<li>Mental alertness to perform the essential functions of position.</li>
<li>May be exposed to angry or irate customers or patients</li>
<li>May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.</li>
</ul>
Amazing Benefits At A Glance:
<ul>
<li>Team Driven and Values Based Culture</li>
<li>Medical, Dental, and Vision Benefits</li>
<li>Paid Time Off (PTO), Holiday Pay, Sick and Safe Time for Applicable States</li>
<li>Employee Assistance Program</li>
<li>Career Growth Opportunities</li>
<li>401(k) and Generous Employer Match Opportunity</li>
</ul>
 At ActivStyle we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. We are proud to be an equal opportunity workplace and an affirmative action employer. This employer participates in E-Verify. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify is unable to verify your eligibility for employment this employer will provide written instructions to provide an opportunity to contact the appropriate agencies and resolve the discrepancy prior to taking any action against continued employment.

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