Job Description
Job Description
Key Responsibilities:
- Answer multi-line phone system.
- Create new service tickets for customers and module repair center.
- Take and enter supply orders.
- Check phone voicemail for service calls, print tickets, and advise the Service Manager of pending service tickets.
- Handle office interactions with outside visitors and guests. This includes greeting and directing guests, answering phone inquiries, and handling requests or complaints in a professional manner.
- Correspond with customers to relay service schedules.
- Pull supply orders for shipping.
- Update company database by inputting information from each call and keeping customer files current.
- Monitor customer service emails for inquiries and service requests.
- Monitor customer satisfaction levels.
- Assist in creating ways to deliver excellent customer service.
- Invoice completed service tickets.
- Perform other assigned duties as directed by management.
Company DescriptionFounded in 1948, The Hydeman Company, Inc. is a trusted leader in the installation, integration, and service of financial and office equipment across the Midwest. Our commitment to exceptional service has allowed us to maintain decades-long relationships with clients, some of whom have been with us since our founding.
Company Description
Founded in 1948, The Hydeman Company, Inc. is a trusted leader in the installation, integration, and service of financial and office equipment across the Midwest. Our commitment to exceptional service has allowed us to maintain decades-long relationships with clients, some of whom have been with us since our founding.