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<h3>Job Description</h3>
Job Overview: 
Are you a tech-savvy problem solver with a passion for customer service? Marvin is seeking dedicated individuals to join our Customer Support Group. Technical Product Support Representatives learn the Marvin Product Collections inside and out to deliver a world-class level of customer service both internally and externally.&nbsp;
In this role, you'll provide answers and support to our dealers, distributors, and internal staff. Frequent questions include technical information, pricing assistance, structural requirements, product limitations and recommendations, and CAD drawings for Marvin Product Collections. But wait, there's more! This role has the potential to grow into an architectural support role in the future.&nbsp;
You'll be a great fit if you have strong computer skills and experience with AutoCAD, drafting concepts, and the construction industry. Top-tier customer service skills and an passion for learning are also of the utmost importance for this role. Marvin will provide extensive training on our products and processes to the right candidate.&nbsp;
This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.&nbsp;
 Highlights of your role:
<ul>
<li>Provide responses to our customers’ requests for technical information, limitations, and the capabilities of our product&nbsp;</li>
<li>Manage incoming inquiries by using available material resources and/or collaborate with product experts to advance the resolution of our customers’ questions in a timely manner&nbsp;</li>
<li>Provide product pricing, estimating, structural analysis, AutoCAD working drawings and any other special calculations as needed&nbsp;</li>
<li>Cross-functional teamwork with product options and production abilities.&nbsp;</li>
<li>Assist with the support and development of our channel partners and trade professionals&nbsp;</li>
</ul>
 Compensation: $21.00 per hour You're a good fit if you have (or if you can):
<ul>
<li>Strong PC skills and ability to learn AutoCAD and MS Office applications&nbsp;</li>
<li>Understanding of drafting concepts and knowledge of the construction industry&nbsp;</li>
<li>Strong customer service skills, self-motivation, confidence in managing priorities and timelines, organizational skills and attention to detail&nbsp;</li>
</ul>
 Also want to make sure you have:
<ul>
<li>2-4 years related degree OR equivalent experience&nbsp;</li>
<li>Ability to quickly learn Marvin products, systems, and processes&nbsp;</li>
<li>Comfortability with applying basic mathematical skills&nbsp;</li>
<li>
Available working scheduled of Monday- Friday 8:00 am to 5:00 pm
</li>
</ul>
 We invite you to See Yourself at Marvin:
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.
We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!
Some of our unique and most popular benefits include:
<ul>
<li>$300 annual wellbeing account to spend on what helps you feel happy + healthy</li>
<li>Better Living Day! (a paid day off to go have some fun)</li>
<li>Annual profit sharing – recognizing everyone’s contribution to Marvin’s success</li>
<li>Giving at Marvin – participate in organized volunteer opportunities</li>
<li>Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships</li>
</ul>
Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!
 Marvin is an Equal Opportunity Employer:
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.&nbsp;

Technical Product Support Representative

<h3>Job Description</h3>
Job DescriptionSalary: Starting at $23/hr 
Qualifications
Must be able to communicate technical matters clearly, both written and verbally
Ability to operate and utilize standard computer programs such as all Microsoft Office tools, Adobe Acrobat, web-based service tools and reporting tools
High school diploma or (GED) equivalent
Minimum of 3 years of experience power generation equipment
Gasengine generator/Electrical troubleshooting experience required
 
We are looking for a dedicated individual who is a team player with a positive attitude
Is mechanically inclined and able to complete assigned tasks with minimal or no supervision
Has great overall understanding of complex and/or logical functions
Has strong problem-solving skills and is detailed oriented with a high level of accuracy
Is able to read and interpret documents such as equipment and environment safety rules, operating and maintenance instructions, electrical &amp; hydraulic schematics as well as written procedures to include troubleshooting flow charts and equipment service manuals
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 
Responsibilities
This position includes the following responsibilities: troubleshooting general repairs of customers equipment via phone, email, chat and text.
Employee must be able to complete most duties and responsibilities with minor or no how-to instructions or supervision
Guide customers on how to perform preventative maintenance on powered generator equipment according to established guidelines and service/maintenance schedules
Accurately troubleshoot and diagnose standard problems with powered generator equipment
Identify and order appropriate/required items to complete repairs and maintenance
Knowledge to perform standard repairs on powered generator equipment and related supporting accessories; replace supporting accessories when required
Complete understanding of schematics and wiring diagrams is required
Participates in meetings and trainings as assigned for the purpose of conveying or gathering information required to perform job functions
Performs other duties as assigned by the employees manager/supervisor
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to sit for extended periods of time
The employee will occasionally lift and/ or move up to 50 pounds

Generator Technical Support Representative

<h3>Job Description</h3>
Job Description
Position Mission: (Summarize the reason this position exists; its fundamental purpose.) Answers technical calls from customers (company/independently owned stores and employees) regarding company software, hardware, and network issues. Receives call, finds resolution, and documents calls as received. Position Performance Measures: (List the key performance indicators.) • Number of calls per hour. • Percentage of escalated calls. • Not-ready percentage. • Ability to meet call quality requirements. • Length of call. Responsibilities: The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage the annual store audit process. Where possible use language that ties the job back to the company mission and vision. • Answers inbound technical questions from customers and gains understanding of each situation. Troubleshoots issues to find solution and partners with customer to solve issue together. Confirms that solution worked properly before ending call. Escalates technical system situations to appropriate agents as required. • Ensures positive customer experience by de-escalating customer issues and concerns. Instructs customers on proper usage of the software and hardware. Acts as customer advocate in addressing concerns and resolving issues. Instills confidence in the customers that concern will be addressed properly and with urgency. • Ensures prompt and accurate resolution of customer incidents with a high degree of ownership. Reports network events upon occurrence to leadership. Escalates phone call if unable to resolve issue until problem is resolved to the caller’s satisfaction. Notifies appropriate leadership of customer escalations and dissatisfaction in timely manner. • Follows ticket management policy as documented including, entering required information into system, selecting the right urgency level, and ensuring the proper team members are including in communications. • Follows call management policy as documented including resolving calls timely and accurately, following up with cases as appropriate, and working with management when needed. • Follows the established attendance and schedule policy. • Follows the established quality assurance guidelines and expectations to deliver stellar customer service including: first call resolution and total case ownership. • Assists with PC deployments including ordering hardware, network imagine, setting up user profiles, etc. Assists users with maintenance such as: password resets, network connectivity, hardware and software issues, etc. • Works with team members to develop, approve, validate, and maintain problem resolution databases by making entries to improve process. • Interprets, analyzes, diagnoses, documents, and resolves customer service problems related to internal supported hardware, software, LANs and WANs with the objective of closing calls. • Researches support issues when resolutions are not readily attainable by checking available resources including, but not limited to: the incident/problem tracking system, internal websites, software manuals, and other team members. • Using the incident/problem tracking system, accurately documents all incoming calls, keeps tickets and customers updated on their issues / requests, and documents all call resolutions. • Keeps support team and management apprised of any new support issues in a clear and timely manner. • Works to consistently improve call handling and resolution processes by following quality assurance guidelines and expectations to deliver stellar customer service including: first call resolution and total case ownership. • Performs other job-related duties as assigned or apparent. Experience, Education, and Abilities: (what does a person accepting the position have to bring with them to successfully fulfill the minimum job responsibilities. Include working conditions here as well.) • 4 years of experience in a help desk/call center. • 1 year of experience with incident and problem tracking service management software. • NAPA store experience is a plus. • High school diploma or equivalent work experience required. • HDI certified (customer service, support center analyst, or desktop support technician). • ITIL Foundations certified. • Strong knowledge of Microsoft Applications required, experience with O365 is a plus. • Proficient with Windows operating systems primarily Windows 7. Windows 8 and Windows 10 is a plus. • Experience with SQL commands and database manipulation. (BB Team) • Experience with automated call distributor phone systems. • Experience with knowledge centered support (KCS) principles. • Familiarity with Linux Systems a plus. • Experience with mobile devices and mobile email. (J’s Team) • Experience with troubleshooting network related issues (client connectivity). • Strong customer focus and orientation. • In addition to having a high sense of self-motivation, this individual must display superior telephone, root cause analysis, and issue resolution skills. • The ability to listen, isolate the issue, research, resolve (or escalate), and follow-up is essential for this position. • Candidates for this position should be familiar with problem ticketing software and processes. • Proven soft skills including strong courtesy and conflict management skills. • Strong written and verbal communication skills and be able to translate technical information to all level of users. • Strong problem solving and analytical skills. • Strong time management skills. • Self-motivated, detail-oriented and organized. • Ability to work independently and efficiently to meet deadlines. • Proven team player. • Work is performed in a call center environment. • Must be open to working weekends and after-hour shifts.
Company DescriptionDella Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations. 
<h3>Company Description</h3>
Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.

Technical Support Representative - Help Desk/Call center

<h3>Job Description</h3>
Job Description
Job Title: Compressor Technical Support Call Representative
 Location: Loxley, Alabama (On-site)
 About Us:
Located just an hour away from the pristine white sand beaches of Gulf Shores, Alabama and mere minutes from the Bay, our plant offers not only a dynamic work environment but also the perfect backdrop for a balanced lifestyle. As a leading name in the air compressor industry, we are committed to excellence in both product innovation and customer satisfaction. 
Job Summary:
We are seeking a talented individual with a minimum of 4 years of experience in the air compressor industry to join our team as a Compressor Technical Support Call Representative. In this role, you will be the frontline troubleshooter, assisting customers with technical queries related to Kaishan products. Collaboration with various departments including Engineering, Manufacturing, and Sales will be integral to ensuring top-notch service delivery. 
Key Responsibilities: 
<ul>
<li>Provide technical assistance to customers via phone, addressing troubleshooting issues and providing guidance on repairs and enhancements. </li>
<li>Continuously strive to enhance customer satisfaction and foster repeat business through effective communication and problem resolution. </li>
<li>Stay current with industry standards, innovations, and emerging technologies. </li>
</ul>
Job Qualifications:
<ul>
<li>High School Diploma or GED.</li>
<li>Minimum four years of experience in the compressor industry in a technical or service role. </li>
<li>Additional technical training is a plus. </li>
<li>Proven experience in troubleshooting and remotely resolving technical issues with customers. </li>
<li>Proficient in Microsoft Word and Excel.</li>
<li>Fluent in English, both spoken and written. </li>
</ul>
Benefits:
Competitive salary and quarterly gain sharing (profit) bonus, Medical, Dental, Vision, Short and Long-term disability, Health Insurance, Vacation, Sick and Holidays, Tuition Reimbursement, and 401K with 6% company match. 
Company Standards:
We embrace quality work and believe in meeting and exceeding deadlines. We believe work should be accomplished with a minimum of manager oversight. We empower our employees to take responsibility for their actions. We believe that everyone deserves to be treated fairly and with respect. 
Kaishan Compressor is an EOE. Employment opportunities at Kaishan Compressor are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, genetic information, or any other characteristic protected by law. 
We are a drug, alcohol, and smoke free workplace and to ensure compliance with this policy, we conduct pre-employment drug testing for all prospective employees who receive a conditional offer of employment. 
 Monday - Friday from 8 am - 5 pm. (In-office)

TECHNICAL SUPPORT

<h3>Job Description</h3>
Job Description
Our client, a well-established cable company, is seeking a Technical Support Representative (temp-to-perm) to join its team! You will resolve computer-related issues for your clients.
Schedule and Structure: 
<ul>
<li>Second shift (10:30 AM – 7:00 PM)</li>
<li>Rotating schedules with Sunday + one weekday or Saturday off</li>
<li>Hybrid model: 50% remote, 50% in-office</li>
<li>Flexible selection of in-office days</li>
</ul>
Responsibilities:
<ul>
<li>Provide technical assistance with computer hardware and software</li>
<li>Resolve issues for clients via phone, in person, or electronically</li>
<li>Recommend hardware and software improvements</li>
<li>Track customer issues and resolutions</li>
</ul>
Qualifications:
<ul>
<li>Previous experience in IT, customer service, or other related fields</li>
<li>Ability to build rapport with clients</li>
<li>Strong troubleshooting and critical thinking skills</li>
<li>Positive and professional demeanor</li>
</ul>
Company DescriptionBlue Chip Staffing LLC is a premier family-owned nationwide staffing agency, dedicated to connecting top-tier talent with exceptional opportunities. Our founder, who began his career at Robert Half, leveraged his expertise to build a company rooted in delivering outstanding staffing solutions tailored to client needs. Our agency proudly serves clients nationwide, providing comprehensive staffing solutions across all 50 states. While we have a strong presence in key regions, our commitment extends far beyond individual locations. Our talented team is dedicated to supporting businesses across the country, offering a personalized and results-driven approach to recruitment that ensures success on every level. 
<h3>Company Description</h3>
Blue Chip Staffing LLC is a premier family-owned nationwide staffing agency, dedicated to connecting top-tier talent with exceptional opportunities. Our founder, who began his career at Robert Half, leveraged his expertise to build a company rooted in delivering outstanding staffing solutions tailored to client needs.\r\n\r\nOur agency proudly serves clients nationwide, providing comprehensive staffing solutions across all 50 states. While we have a strong presence in key regions, our commitment extends far beyond individual locations. Our talented team is dedicated to supporting businesses across the country, offering a personalized and results-driven approach to recruitment that ensures success on every level.

Technical Support Representative (temp-to-perm)

<h3>Job Description</h3>
Job Description
Overview:
Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.
Responsibilities:
<ul>
<li>Analyze operational and training data to assess performance and identify improvements.</li>
<li>Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.</li>
<li>Develop instructional materials and deliver presentations to large, diverse audiences.</li>
<li>Operate computer-based systems for simulation, analysis, and reporting.</li>
<li>Apply knowledge of Navy operational and administrative directives and procedures.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor's degree preferred.</li>
<li>3 to 5 years of relevant experience required.</li>
<li>Strong analytical, communication, and presentation skills.</li>
<li>Familiarity with Navy systems, tactics, and operational environments.</li>
<li>Secret Clearance required with ability to obtain TS/SCI</li>
</ul>
Benefits: Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors.
The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.
At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.
Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.
#cj
 Job Posted by ApplicantPro

Technical Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
D &amp; G Machine Products, Inc., a Certified ISO 9001 &amp; AS9100D Company with a Main Plant located in Westbrook and a Fabrication Plant located in Gorham, Maine, has been offering full-service Precision Machining, Fabrication, Painted and Assembled Machine Products for more than 50 Years.
 
D&amp;G Machine supply’s several Nationwide Industries that include: Aerospace, Computer Chip Production, Defense Contracts, Medical, Power Generation, and Maine’s Paper Industry.
 
D&amp;G Machine employees have the opportunity to advance within the company after receiving valuable experience, as proven with a majority of our engineers and managers being promoted from the shop floor.
 
JOB SUMMARY:
The Program Manager/Technical Sales focuses on managing and executing technical sales initiatives, often involving cross-functional collaboration, and ensuring alignment with business goals. The Program Manager/Technical Sales’s responsibilities include managing project timelines, budgets, and technical deliverables, as well as fostering relationships with both technical and program lead stakeholders.
 
SUPERVISORY RESPONSIBILITIES:
<ul>
<li>None</li>
</ul>
 
ESSENTIAL JOB FUNCTIONS:
<ul>
<li>Serves as a primary point of contact for assigned customer accounts, ensuring consistent and effective communication.</li>
<li>Identifies and pursues opportunities to grow business within existing accounts, fostering long-term customer relationships.</li>
<li>Establishes new accounts by identifying potential customers and strategically plans and organizes sales outreach initiatives.</li>
<li>Manages customer projects from inception to completion, aligning customer objectives with company goals to ensure mutual success.</li>
<li>Collaborates with internal departments to effectively communicate and fulfill customer requirements and expectations.</li>
<li>Participates in and contributes to weekly customer site visits, project review meetings, and conference calls to maintain alignment and engagement.</li>
<li>Presents the company’s technical capabilities and value-added services, responding to inquiries and providing tailored solutions.</li>
<li>Coordinates and conducts meetings with prospective customers, including company capability presentations and facility tours, to promote business development.</li>
<li>Maintains up-to-date knowledge of company products, services, and industry trends to effectively support customers and identify growth opportunities.</li>
<li>Develop and deliver customized quotes and proposals in coordination with estimating and technical teams, ensuring accuracy and responsiveness.</li>
<li>Monitors project timelines, budgets, and deliverables to ensure customer satisfaction and on-time performance.</li>
<li>Resolves issues related to pricing, deliveries, and quality by facilitating communication between internal departments and the customer.</li>
<li>Maintains detailed account records, sales activities, and customer communications using CRM systems and reporting tools.</li>
<li>Provides feedback to internal teams regarding market trends, customer feedback, and potential product improvements or innovations.</li>
</ul>
 
Requirements:
REQUIRED SKILLS/EXPERIENCE/TRAINING:
<ul>
<li>Associate’s or Bachelor’s degree in a technical discipline, manufacturing trades, or related field preferred; equivalent industry experience will be considered.</li>
<li>3-5 years of experience in sales support, account management or project management within a manufacturing or technical environment.</li>
<li>Prior exposure to precision manufacturing, including components, fabrication, and complex assemblies, is highly desirable.</li>
<li>Exceptional interpersonal skills with the ability to build and maintain strong customer relationships.</li>
<li>Excellent written and verbal communication skills, with the ability to communicate effectively across various organizational levels.</li>
<li>Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.</li>
<li>Proven problem-solving abilities, with a proactive approach to identifying and resolving issues.</li>
<li>Confident presentation skills with the ability to convey technical concepts clearly and persuasively to diverse audiences.</li>
<li>Solid technical understanding of machining, welding, fabrication processes, and quality control systems.</li>
<li>Demonstrated ability to prioritize tasks, manage multiple clients, and meet deadlines in a fast-paced environment.</li>
<li>Must pass a post-employment offer drug screen, physical, and background check.</li>
</ul>
WORK ENVIRONMENT
This job operates in the manufacturing office environment at the Main Plant located in Westbrook, Maine but travels to customer/potential customer sites occasionally. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasionally, this role uses standard production equipment such as power tools and other mechanic hand tools. The noise level in the work environment is usually moderate to loud. 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to remain stationary at a desk, in a vehicle, or plane, work on a computer with occasional interruptions; handle or feel small components. The employee frequently positions self to reach for objects, maintain and operate office equipment requiring repetitive hand movement and fine coordination including use of computer keyboard, move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee occasionally travels long distances to meet with customers/potential customers and attend events, both in and out of the State of Maine. The employee frequently communicates with employees/customers/potential customers/vendors and must be able to exchange accurate information in these situations. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
 
EEO STATEMENT
D &amp; G Machine Products, Inc. is committed to providing equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, creed, national origin, gender, disability, or any other characteristic protected by applicable law. 
 
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
A competitive salary and benefits package is offered, including:
<ul>
<li>Medical Insurance </li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Supplemental Insurance</li>
<li>Short Term Disability (employer paid)</li>
<li>Long Term Disability</li>
<li>Group Life Insurance (employer paid)</li>
<li>401k with employer match</li>
<li>Paid Time Off (PTO)</li>
<li>Bereavement Leave</li>
<li>11 paid Holidays</li>
<li>15% Shift Differential</li>
<li>Paid Tuition Reimbursement</li>
<li>And much more!</li>
</ul>

Program Manager/Technical Support

<h3>Job Description</h3>
Job Description
Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.
We are currently looking for a residential Technical Support Representative (TSR) to join our team!
Ideal Candidates:
<ul>
<li>Are inquisitive and have an aptitude for effective problem-solving</li>
<li>Enjoy solving problems and helping to build rapport with customers</li>
<li>Demonstrate advocacy for internal and external customers</li>
<li>Enjoy working in a team-oriented, professional office environment with awesome like-minded people</li>
<li>Some of our very best TSRs are seeking to gain experience in the Information Technology and Networking industry and, in time, have moved into other positions within our company!</li>
<li>Must be able to work Saturday-Wednesday 4pm - 1am</li>
</ul>
What You’ll Do
Our TSRs serve as the primary point of contact for residential internet, TV, and telephone customers with service-related issues. 
TSRs main responsibilities include:
<ul>
<li>Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customer</li>
<li>Thinking logically and following standardized procedures to solve technical issues</li>
<li>Proficiently documenting troubleshooting steps during conversations with customers</li>
<li>Logging all calls handled</li>
<li>Checking and responding to support emails and chats</li>
<li>Maintaining confidentiality and security of all customer information</li>
<li>Making outbound calls for the purpose of follow-up and support</li>
<li>Maintaining schedule flexibility, including weekends and holidays</li>
</ul>
What You’ll Bring to The Table
<ul>
<li>Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunities</li>
<li>Excellent customer service mindset and skills, with prior experience working with customers</li>
<li>The ability to learn quickly and apply coaching feedback</li>
<li>Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks</li>
<li>Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner</li>
<li>Associates degree in Computer Technology or a related field is preferred but not required</li>
</ul>
What You’ll Love About Working With Us
Meaningful Benefits
As a member of the Ritter Communications team, you will have access to competitive compensation and an outstanding benefits package, which includes health, dental, vision, cancer, accident and life insurance, as well as short-term and long-term disability coverage. On top of our already strong 401(k) match program, you will receive additional company funded 401(k) contributions to help you reach retirement goals even faster.
Time Off
We invest in the wellness of team members through paid time off, company-funded health savings accounts, and free gym memberships.
Performance-based compensation
Technical Support Representatives are eligible to receive monthly incentives based on performance, above our normal hourly salary.
We also offer promotion opportunities to TSR 2 and TSR 3 levels for even more earning potential.
Upon achievement of optional CompTIA ITF+, A+, and Network+ certifications, employees are eligible for additional hourly compensation.
Room to Grow
We understand that career development is important to you. It is important to us, too. In the ever-evolving world of technology, continuous learning is vital. From tuition reimbursement to certifications to paid training opportunities, we provide our team with the tools and resources they need to keep skillsets sharp and career paths thriving.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Technical Support Rep

<h3>Job Description</h3>
Job Description Description:
 
We are seeking a highly motivated and customer-focused Senior Technical Support Representative-Access Control to join our team at iTech Digital, a leading provider of security solutions. In this role, you will be the primary point of contact for troubleshooting and resolving technical issues related to our access control and intrusion alarm solutions. You will play a pivotal role in assisting customers with installation, configuration, maintenance, and troubleshooting, ensuring that they receive the highest level of service and support. Your technical expertise and customer service skills will directly impact the customer experience and help maintain our reputation for excellence.
 
If you are passionate about providing exceptional technical support and want to make a difference in the security industry, we encourage you to apply!
 
Work Environment:
· Full-time, Monday to Friday, with rotational on-call support for after-hours emergencies.
· Office-based with occasional travel to client sites within the Indianapolis area for on-site troubleshooting, if required.
 
Why Join Us:
· Competitive salary and benefits package.
· Opportunity to work with cutting-edge security technologies.
· Supportive and collaborative work environment.
· Career growth opportunities in a rapidly expanding industry.
· Monthly performance bonus eligibility.
· Cell phone reimbursement.
· Competitive PTO.
· Proudly a U.S. Owned and Operated Business.
· 401K with matching employer contribution.
· 8 paid company holidays.
· Ongoing training and growth opportunities.
 
iTech Digital is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
Requirements:
Key Responsibilities:
· Provide remote expert-level technical support to customers via phone, email, and remote sessions, specializing in access control and alarm systems.
· Diagnose and troubleshoot complex technical issues related to hardware and software, including access panels, door readers, controllers, and software integrations.
· Collaborate with the engineering team to resolve escalated technical issues and identify potential product improvements.
· Offer solutions for system configuration, network setup, and integration with other security systems.
· Provide guidance on best practices for system deployment, security protocols, and system upgrades.
· Maintain detailed records of support interactions in the CRM system, ensuring accurate tracking of customer issues and solutions.
· Assist in the creation of troubleshooting documentation, knowledge base articles, and training resources for customers and internal teams.
· Stay current on industry trends, new products, and software releases to ensure up-to-date support and guidance.
Qualifications:
· 5+ years of experience in technical support or IT support, with a focus on access control systems (e.g., card readers, biometric scanners, controllers, and door hardware).
· Strong understanding of network infrastructure, including TCP/IP, DHCP, DNS, and VPNs, as they relate to access control systems.
· Hands-on experience with popular access control platforms (e.g., Avigilon, Lenel, Bosch, PDK, infinias, Alarm.com, or similar).
· Excellent problem-solving skills with a proven ability to troubleshoot complex technical issues.
· Strong customer service orientation, with a patient, professional, and empathetic demeanor.
· Experience with remote troubleshooting tools and support ticket systems.
· Knowledge of physical security best practices and standards (e.g., OSHA, UL, ANSI) is a plus.
· Certification or formal training in security systems, networking, or related fields is preferred.
 
Compensation details: 70000-80000 Yearly Salary
 
PI2846a0d3be43-25405-37817571

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