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<h3>Job Description</h3>
Job Description
Join a USA Today Top Workplace!
Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.
Morris South is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southeast U.S. We serve manufacturers in Alabama, Arkansas, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and the Florida panhandle. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively.

Summary of Responsibility:
The Customer Service Manager is responsible for leading, developing, and managing the Customer Service/Parts team to ensure exceptional customer experiences and operational excellence. This role oversees daily departmental activities, drives performance through KPIs, manages customer escalations, and leads continuous process improvement initiatives. The Customer Service Manager collaborates cross-functionally with internal teams and external partners to remove barriers, improve execution, and enhance customer satisfaction.

What You Will Contribute:
<ul>
<li>
Recruit, hire, onboard, train, coach, and motivate customer service representatives.
</li>
<li>
Monitor individual and team performance against established standards and expectations.
</li>
<li>
Foster a culture of accountability, engagement, and continuous improvement.
</li>
</ul>
<ul>
<li>
Oversee daily activities within the Parts/Customer Service department.
</li>
<li>
Ensure workloads are balanced effectively across the team.
</li>
<li>
Establish, track, and report on department Key Performance Indicators (KPIs).
</li>
</ul>
<ul>
<li>
Serve as the primary point of contact for escalated customer complaints or issues.
</li>
<li>
Ensure customers are kept informed and resolutions are communicated clearly and professionally.
</li>
<li>
Partner with internal teams to drive timely and effective outcomes.
</li>
</ul>
<ul>
<li>
Develop training tools and resources for Parts Administrators and customer service staff.
</li>
<li>
Create and maintain policies and procedures for handling customer parts inquiries.
</li>
<li>
Utilize data and reporting to identify trends, root causes, and opportunities to improve customer satisfaction.
</li>
<li>
Implement solutions that improve efficiency, accuracy, and the customer experience.
</li>
</ul>
<ul>
<li>
Work cross-functionally with Service, Productivity, and other internal teams.
</li>
<li>
Collaborate externally with OEMs and third-party vendors to ensure alignment.
</li>
<li>
Identify and eliminate barriers that impact execution and customer outcomes.
</li>
</ul>

Other Functions:
<ul>
<li>
Perform related duties as required
</li>
</ul>
The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications &amp; Competencies:
<ul>
<li>
Bachelor's Degree or equivalent experience demonstrated experience.
</li>
<li>
High level of technical skill as demonstrated in prior experience and education.
</li>
<li>
Ability to communicate effectively and articulate offerings tailored to customer needs.
</li>
<li>
High integrity and ethical thought processes
</li>
<li>
Experience using CRM such as Salesforce, ERP systems such as Dynamics D365, and PowerBI reports,
</li>
<li>
Expert Microsoft Office Suite user 
</li>
</ul>
What’s in it for You:We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:
<ul>
<li>
Competitive starting salary
</li>
<li>
Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
</li>
<li>
3+ Weeks’ Vacation to Start
</li>
<li>
10 Company Paid Holidays
</li>
<li>
401(k) retirement plan with company contribution
</li>
<li>
Tuition reimbursement
</li>
<li>
Employee appreciation events and perks
</li>
<li>
Employee Assistance Program
</li>
</ul>

Mental and physical requirements: 
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>
Must be highly mobile, able to access all areas of the premises.
</li>
<li>
Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
</li>
<li>
Ability to sit for prolonged periods of time.
</li>
<li>
Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
</li>
<li>
Ability to frequently use hands and arms.
</li>
<li>
Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
</li>
<li>
Ability to keep their composure with the public and co-workers in everyday, stressful situations.
</li>
</ul>
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. 
Requisition # 1545C, Charlotte NC

Customer Service Manager

<h3>Job Description</h3>
Job Description
State Farm Insurance Agent located in Chicago, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Max Adelman - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home, life and commercial insurance.

<h3>Job Description</h3>
Job Description
Do you want to grow with us?&nbsp;At DXP we are&nbsp;passionate&nbsp;about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the&nbsp;highest quality&nbsp;of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will&nbsp;encourage&nbsp;and&nbsp;empower&nbsp;you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the&nbsp;best solution&nbsp;for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Check out our many videos to learn more!&nbsp;&nbsp;<a href="http://www.dxpe.com/about-us/careers/" target="_blank">http://www.dxpe.com/about-us/careers/</a>
Responsibilities of the&nbsp;Customer Service Manager&nbsp;include but are not limited to: 
<ul>
<ul>
<li>Plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobs</li>
<li>Continually improves and develops standards for the Service Department</li>
<li>Administers safety, technical, and process training as required for department</li>
<li>Organizes shop to accomplish operational goals and advises VP Operations on staff requirements</li>
<li>Monitors Service Department to ensure efficient use of manpower and compliance with customers' requirements</li>
<li>Works with Sales Professionals to prepare technical proposals and support customer needs</li>
<li>Works with the Safety Coordinator to ensure that the service department operates according to Company Safety policies, both in the shop and in the field</li>
<li>Profit and loss of the facility</li>
<li>Supervision of the Inside Sales Team</li>
<li>Respond to customer inquiries regarding products and services</li>
<li>Prepare price quotes and source products</li>
</ul>
</ul>
Qualifications of the Customer&nbsp;Service Manager&nbsp;include but are not limited to 

<ul>
<li>&nbsp;3-5 years of experience working with industrial distribution of products</li>
<li>&nbsp;3 years of management experience</li>
<li>Ability to motivate team and accomplish goals</li>
<li>Team player with strong people skills</li>
<li>&nbsp;Excellent verbal and written communication skills</li>
</ul>
Additional Information:
Physical Demand: N/A
Working Conditions:&nbsp;Shop Environment
Training/Certifications:&nbsp;N/A
Shift Time/Overtime:&nbsp;Must be able to work overtime as necessary
Travel:&nbsp;Travel to client sites. Must have clear driving record according to company guidelines

Education:&nbsp;High School Diploma required
#zrsw


DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).
Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V&nbsp;&nbsp;

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Paid time off</li>
</ul>
 Storage Solutions (Garaginization &amp; Dallas Custom Closets) is a leader in the Home Organization Industry. For over 13 years, we have been working with homeowners to solve their home organization needs through the design and installation of our custom storage solutions. Our Client Service Team is focused every day to work with their assigned clients ensuring a seamless process with our organization. They will work with key stakeholders in the organization to solve any gaps that may arise and ensure high customer satisfaction and project success. JOB RESPONSIBILITIES Ensure complete satisfaction of your clients experience by: - Scheduling installation activities - Communicating with clients as we make progress - Reschedule activities as directed by the client or our team needs Track the execution of our scheduled activities with clients - Monitor product shipments and deliveries that impact each project - Keep client and team informed of changes in schedule or job as they occur - Ensure your client products are ready for install prior to installation day and monitor install day activities to completion and invoicing. - Manage any open items, post installation concerns, to complete install 100% Update client management systems to keep all team members informed of status of client projects and proactively escalate any gaps or concerns. WHO ARE YOU? 
<ul>
<li>Extremely Organized Passionate about the day-to-day details to ensure great execution for your clients.</li>
<li>Customer Centric - 2+ years of strong project management, customer service or sales experience with a proven understanding of customer satisfaction</li>
<li>Outgoing Personality Comfortable making a phone call to your clients to discuss next steps of their project and always willing to work with the rest of our team to solve the challenges that may arise.</li>
<li>Efficient Tasker Strong ability to utilize our processes and technology to complete tasks in the most efficient manner possible. Always looking for a better way to improve for our client experience.</li>
<li>Problem Solver Ability to look past a problem and proactively look for solutions.</li>
<li>Positive Minded You are someone that understands there will be obstacles in the day-to- day activities, but excited to support the team and find a solution to the problem.</li>
<li>Technology Savvy Active use of Microsoft Excel, Word, Outlook along with our own internal systems necessitate extreme confidence in the use of technology.</li>
</ul>
WHAT TO EXPECT FROM US 
<ul>
<li>Competitive base compensation beginning at $40K annually. Compensation may be greater based on experience.</li>
<li>Bonus Program based on achieving client experience metrics</li>
<li>Paid Time Off (PTO) for holiday and sick days</li>
<li>Automated CRM Tool for scheduling and tracking of client processes</li>
<li>Close partnership with company leadership as well as the design and installation team.</li>
<li>The opportunity to GROW within an organization and build a true career position with us. We are privately-owned with over 12 years in business.</li>
<li>Storage Solutions cares about a balanced home and work life. You will typically not work evenings and weekends.</li>
<li>We offer internal learning and development of our management systems.</li>
</ul>

<h3>Job Description</h3>
Job Description
We are seeking an experienced Customer Service Representative (CSR) with a strong background in the printing industry to join our team. The ideal candidate will have working knowledge of inks, paper types, and the printing process, along with exceptional customer service skills. This position will be the first point of contact for clients, handling inquiries in person, via phone, and through email, while managing quotes, orders, and job updates.
Must have previous experience in the printing industry 
**Responsibilities: **
<ul>
<li>
Serve as the primary liaison between customers and the production team.
</li>
<li>
Respond to customer inquiries regarding products, services, pricing, and order status via phone, email, and in person.
</li>
<li>
Prepare and process customer quotes based on job specifications, materials, and production timelines.
</li>
<li>
Provide knowledgeable recommendations on paper stock, ink options, finishing techniques, and print processes.
</li>
<li>
Enter and manage customer orders in the system, ensuring accuracy in job details and deadlines.
</li>
<li>
Follow up on pending quotes, customer feedback, and completed orders.
</li>
<li>
Troubleshoot and resolve customer concerns promptly and professionally.
</li>
<li>
Maintain positive, long-term relationships with both new and existing clients.
</li>
<li>
Collaborate closely with the production team to ensure customer expectations and deadlines are met.
</li>
<li>
Stay current on print industry trends, materials, and technologies.
</li>
</ul>
**Qualifications: **
<ul>
<li>
Previous experience in the printing industry is highly preferred.
</li>
<li>
Strong understanding of inks, paper types, finishing options, and general printing processes.
</li>
<li>
Prior customer service, account management, or inside sales experience in a print shop environment is a plus.
</li>
<li>
Excellent verbal and written communication skills.
</li>
<li>
Strong attention to detail and ability to manage multiple projects in a fast-paced environment.
</li>
<li>
Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with print job management software is a plus.
</li>
<li>
Professional, courteous, and team-oriented demeanor.
</li>
</ul>
Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.
**EOE/M/F/Vet/Disabilities **
You should be proficient in:
<ul>
<li>Customer Service</li>
<li>Graphic Design Technology</li>
<li>Knowledge of Large Format Graphics</li>
<li>Inside Sales</li>
<li>Web Offset Printing</li>
<li>Digital Printing</li>
<li>Inkjet Printing</li>
</ul>

Customer Service Account Manager

<h3>Job Description</h3>
Job Description
Customer Service Manager
Greenville, South Carolina
Direct Hire Opportunity
Salary: $50-70k/year
If you’ve led a retail store or department, handled customer escalations, coached teams, and kept operations running smoothly, this role will feel very familiar — just without the sales floor.
We’re hiring a Customer Service Manager to oversee our customer service operation. This position is well-suited for retail leaders who enjoy developing teams, solving complex customer issues, and working closely with vendors and internal partners to keep orders accurate and on track. Backgrounds in home improvement, building materials, HVAC, construction, or specialty retail are especially valuable.
What This Role Looks Like Day-to-Day
<ul>
<li>Lead and support a customer service team much like managing a store or department</li>
<li>Set expectations, coach performance, and ensure service standards are consistently met</li>
<li>Act as the go-to person for escalated customer concerns, resolving issues efficiently and professionally</li>
<li>Oversee daily workflows to maintain accuracy across orders, invoices, and transactions</li>
<li>Train new team members and cross-train existing staff on systems, procedures, and best practices</li>
<li>Partner with sales, purchasing, and vendor teams to keep orders moving and deliveries on schedule</li>
<li>Identify workflow gaps and implement improvements to enhance the customer experience</li>
</ul>
Operations &amp; Vendor Coordination
<ul>
<li>Create and manage work orders for equipment and services</li>
<li>Prepare and distribute vendor documentation tied to pricing and project scope</li>
<li>Release and manage orders within vendor portals</li>
<li>Maintain organized job folders and accurate records</li>
<li>Coordinate shipment and delivery timelines</li>
<li>Communicate with vendors regarding shortages, damages, or delays</li>
</ul>
What You Bring
<ul>
<li>5+ years of customer service leadership experience or 10+ years in customer-facing roles with increasing responsibility</li>
<li>Previous experience as a Retail Assistant Manager, Store Manager, or Department Manager strongly preferred</li>
<li>Proven ability to manage teams, handle escalations, and enforce processes</li>
<li>Comfortable using MS Outlook, Word, and Excel, with the ability to learn new systems</li>
<li>Willingness to travel up to 25%</li>
</ul>
Skills That Make You Stand Out
<ul>
<li>Clear, confident communicator — both verbal and written</li>
<li>Hands-on leader who makes sound decisions quickly</li>
<li>Highly organized with strong attention to detail</li>
<li>Able to juggle multiple priorities in a fast-paced environment</li>
<li>Builds strong relationships with customers, vendors, and internal teams</li>
</ul>
Why Retail Managers Excel Here
This role mirrors many of the responsibilities retail leaders already know well:
<ul>
<li>Managing daily operations</li>
<li>Coaching and motivating teams</li>
<li>Resolving customer issues and escalations</li>
<li>Coordinating vendors, orders, and deliveries</li>
<li>Balancing service quality with operational accuracy</li>
</ul>

Retail Customer Service Manager

<h3>Job Description</h3>
Southwest Accessories Group is committed to being the premier supplier of accessories by serving our customers with precision, responsiveness, and integrity. We fulfill their needs in an accurate and seamless manner, grounded in a culture of excellence and grit.
 
We strive to be the employer of choice by fostering a workplace where every individual feels valued and empowered. Through clear goals, strong communication, and aligned purpose, we provide meaningful opportunities for professional growth and personal worth.
 
We are dedicated to maintaining an efficient and profitable organization, ensuring long-term value creation for our owners through principled leadership and operational alignment. Our employees, our customers, and our community are our most valuable assets. It is our responsibility to provide a professional atmosphere based on sound business ethics, honesty and integrity. 
 
Benefits
<ul>
<li>Day Shift (No Overnights)</li>
<li>Paid Holidays</li>
<li>401(k) Plan w/ match</li>
<li>Full benefit package including medical, dental, vision, life, disability and supplemental plans. </li>
<li>PTO &amp; Sick Time</li>
</ul>
 
Position Summary:
The Customer Service Manager oversees all customer support operations for a fast-paced automotive accessories distribution center. This role is responsible for leading a multi–time zone call center team, ensuring timely and accurate customer support across phone, email, chat, and order-management channels. The manager will maintain high service levels, streamline processes, resolve escalations, and drive continuous improvement to support company growth and superior customer satisfaction.
 
Key Responsibilities:
<ul>
<li>Oversee daily operations of a multi–time zone call center supporting customers, dealers, and internal teams.</li>
<li>Lead, coach, and develop a team of customer service and inside sales representatives to meet performance metrics, quality standards, and response time goals.</li>
<li>Monitor inbound request volume and adjust staffing or workflow to maintain SLAs across all time zones.</li>
<li>Handle complex or escalated customer issues related to orders, shipping, returns, warranties, and product inquiries.</li>
<li>Collaborate with warehouse, logistics, sales, and operations teams to resolve customer needs efficiently.</li>
<li>Analyze service trends, identify operational gaps, and implement process improvements.</li>
<li>Create and maintain customer service SOPs, scripts, and training materials.</li>
<li>Oversee call center technologies including phone systems, CRM platforms, ticketing tools, and reporting dashboards.</li>
<li>Prepare and present weekly and monthly performance reports, KPI reviews, and recommendations for improvement.</li>
<li>Ensure compliance with company policies, customer requirements, and industry best practices.</li>
<li>Recruit, hire, and train new team members as needed.</li>
<li>Foster a positive, service-driven culture focused on professionalism, accountability, and customer satisfaction.</li>
</ul>
 
 
 
Qualifications
 
<ul>
<li>3–5+ years of customer service leadership experience, preferably in a distribution, logistics, or automotive accessories environment.</li>
<li>Proven experience managing a multi–time zone call center.</li>
<li>Strong background in coaching, performance management, and staff development.</li>
<li>Excellent communication, problem-solving, and conflict-resolution skills.</li>
<li>Strong ability to analyze metrics and optimize operations.</li>
<li>Experience with Five 9 CRM, call center systems, and order/logistics platforms.</li>
<li>Ability to work in a fast-paced environment and manage competing priorities.</li>
<li>High level of professionalism and customer-oriented mindset.</li>
<li>Automotive, aftermarket parts, or distribution industry experience.</li>
<li>Knowledge of ecommerce order flow, RMA processes, and warehouse operations.</li>
<li>Ability to lead cross-functional initiatives and improve operational efficiency.</li>
<li>Bilingual (English/Spanish) a plus.</li>
<li>NetSuite experience a bonus.</li>
</ul>

<h3>Job Description</h3>
Customer Service Manager - HVAC, Plumbing, Electrical (Warranty &amp; Service)
 
We are seeking a highly motivated and experienced Customer Service Manager to lead our customer support team in a tri-trade company, which operates across multiple industries (electrical, plumbing, HVAC, etc.). The ideal candidate will be responsible for overseeing customer service operations, improving customer satisfaction, and ensuring efficient communication between departments.
 
General Responsibilities
Customer Service Leadership:
<ul>
<li>Lead and manage the customer service team, ensuring high-quality support across all trade divisions.</li>
<li>Develop and implement customer service policies, procedures, and best practices.</li>
<li>Train and mentor customer service representatives to enhance service delivery.</li>
<li>Monitor customer inquiries, complaints, and resolutions to ensure a high level of satisfaction.</li>
</ul>
 
Operations &amp; Process Improvement:
<ul>
<li>Coordinate with sales, logistics, and technical teams to provide seamless customer support.</li>
<li>Identify and implement process improvements to enhance efficiency and reduce response time.</li>
<li>Utilize CRM systems and other tools to track customer interactions and service metrics.</li>
<li>Ensure compliance with company policies, industry regulations, and trade-specific requirements.</li>
</ul>
 
Customer Relations &amp; Satisfaction:
<ul>
<li>Act as the main point of contact for escalated customer issues and work to resolve them effectively.</li>
<li>Develop customer retention strategies and gather feedback for continuous service improvement.</li>
<li>Analyze customer trends and provide insights to management for business growth opportunities.</li>
</ul>
 
Reporting &amp; Performance Management:
<ul>
<li>Monitor key performance indicators (KPIs) related to customer service, response time, and satisfaction levels.</li>
<li>Generate reports and provide recommendations to improve service standards.</li>
<li>Conduct periodic performance evaluations of the customer service team.</li>
</ul>
 
Qualifications
<ul>
<li>Bachelor’s degree in Business Administration, Customer Service, or a related field (preferred) or combination of experience and education.</li>
<li>Minimum of 5 years of customer service experience, with at least 2 years in a managerial role.</li>
<li>Experience in multi-trade industries (construction, electrical, plumbing, HVAC, etc.) is a plus.</li>
<li>Strong leadership, problem-solving, and decision-making skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Proficiency in CRM software, Microsoft Office Suite, and customer service platforms.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionGA Telesis&nbsp;is a global leader providing integrated solutions to the aviation and aerospace industries. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers, and suppliers worldwide, with 31 leasing, sales, distribution, and MRO operations in 19 countries. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success. The GA Telesis Engine Services (GATES) organization, located in&nbsp;Wilmington, Ohio,&nbsp;is seeking an experienced&nbsp;Customer Service Manager&nbsp;to join their team. This is a full-time permanent position that requires a strategic thinker, an exceptional communicator, and someone who is passionate about driving customer satisfaction. Reporting to the General Manager, the ideal candidate will be responsible for dealing with customer needs and requirements, answering phone calls and emails, and responding to customer questions and complaints. **Important Notice:&nbsp; &nbsp;Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position. Responsibilities:
<ul>
<li>Review customer requirements identified during the quoting process to ensure that they are clearly stated, understood and recorded.</li>
<li>Evaluate short delivery requirements.</li>
<li>Ensure product requirements are defined.</li>
<li>Communicate with the customer, keep them informed as the project progresses and request feedback from the customer.</li>
<li>Respond to customer complaints.</li>
<li>Analyze data and prepare reports for management review to include customer feedback, complaints, and product delivery commitment analysis. Investigate underlying problem issues and identify the causes.</li>
<li>Assemble, integrate, and analyze all customer satisfaction data collected from various sources.</li>
<li>Follow-through on customer feedback.</li>
<li>Determine the action necessary to make improvements.</li>
<li>Communicate improvements to customers.</li>
<li>Ensure timely and accurate delivery of customer quotes.</li>
<li>Participate in job planning and coordination, including the development and review of job task cards in collaboration with the shop floor team.</li>
<li>Assist in the issuance of tenders and quotations.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent required.</li>
<li>Experience in sales and/or customer service environments.</li>
<li>Strong attention to detail with excellent organizational skills.</li>
<li>Mechanical aptitude; hands-on experience or ability to understand basic mechanical work.</li>
<li>Experience with quoting, invoicing, and pricing.</li>
<li>Excellent listening, verbal, and written communication skills.</li>
<li>Ability to accurately gather, document, and relay customer information.</li>
<li>Comfortable working in a fast-paced environment and handling a high volume of customer interactions.</li>
<li>Ability to collaborate effectively with outside sales teams, planners, and shop floor personnel.</li>
<li>Strong coordination skills to support scheduling and workflow on the shop floor.</li>
<li>Analytical mindset with the ability to use data to support decision-making.</li>
</ul>
Check out how GA Telesis is "Intelligently Defining the FUTURE of Aviation and Aerospace" by following us on&nbsp;LinkedIn,&nbsp;Instagram,&nbsp;Facebook! &nbsp;
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2GoI4aF8pv

Customer Service Manager, GATES

<h3>Job Description</h3>
Job Description
Job Description
Professional Retail Outlet Services, LLC is a facilities management company servicing national clients that prides itself on the highest level of facility services. PROS incorporates a team approach to servicing the unique needs of its clients and the qualified candidate will work well in the team setting.
Looking for a Customer Service Account Manager for a fast paced office that handles facility maintenance work for national retail stores. You must be organized, computer literate, able to multi-task, prioritize work flow and have a sense of urgency.
· Competitive pay based on experience
· Full time position (M-F) with opportunity for overtime pay after 90 days of employment
As a Customer Service Account Manager, you will:
· Respond to external and internal email requests for service to our clients
· Locate and retain technicians to perform services
· Communicate directly with customers to manage and update job status
· Manage multiple jobs and customers while prioritizing jobs based upon need of client
The successful candidate will also have –
· Excellent communication skills
· A warm, approachable manner
· Good basic computer skills and knowledge of all Microsoft Office programs
· Previous customer service experience a plus
· Must have strong organizational skills, the ability to multi-task, and prioritize work flow as needed
· Must have the ability to manage stressful situations while maintain great customer service skills
Job Type: Full-time
Salary: Based on Experience
Please send a resume and cover letter.
Position Details
Minimum Qualifications:
· Experienced (Non-Manager)
O*NET Code:
· 43-1011.00
O*NET Occupation:
· First-Line Supervisors of Office and Administrative Support Workers
Education Required:
· High School Diploma/Equivalency
Job Characteristics:
· Full-time
· Veteran focus
· Willing to train/training program
· People with disabilities
· Older Worker
Additional Requirements:
Looking for conscientious employees willing to work 40 hours a week.
Company DescriptionQuick Books Biller - Facility Maintenance 
<h3>Company Description</h3>
Quick Books Biller - Facility Maintenance

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