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<h3>Job Description</h3>
Job Description
About the Job&nbsp;
This role involves hiring, coaching, setting goals, monitoring performance, and ensuring exceptional service delivery. Manages and develops a team of move coordinators. The manager will collaborate across departments, resolve escalated issues, and build client relationships, all while supporting&nbsp;Hilldrup’s&nbsp;vision to be the best in moving services.&nbsp;
Job Duties&nbsp;
You will be responsible for daily team management, goal setting, and performance oversight. The role includes hiring, onboarding, coaching, training, and developing both new and current staff to ensure high-quality service delivery and continuous improvement. You will establish and monitor individual and team metrics, make strategic workforce adjustments, and address performance concerns in line with company guidelines.&nbsp;&nbsp;
You will also be responsible for building and maintaining relationships with key corporate clients, managing critical accounts, and resolving escalated service issues promptly and professionally. You will also need to collaborate with other department leaders and external partners. You will help develop efficient processes and ensure the department’s goals align with company objectives.&nbsp;
Occasionally, you will be required to work outside regular business hours to meet customer needs and ensure service excellence.&nbsp;&nbsp;
Qualifications and Skills&nbsp;
Education/Work Experience/Certificates&nbsp;
<ul>
<li>Four-year degree from an accredited university and/or five to seven years of customer service experience in a high-volume environment</li>
<li>Three to five years of moving and storage industry experience preferred</li>
</ul>
Skills&nbsp;
<ul>
<li>Customer Focused</li>
<li>Collaborative</li>
<li>Communicative</li>
<li>Resilient</li>
<li>Strive for inclusion of others</li>
<li>Leadership and team management</li>
<li>Customer service expertise</li>
<li>Problem solving and critical thinking</li>
<li>Organizational and multitasking abilities</li>
</ul>
Company DescriptionIncumbents will be expected to embrace, champion and serve as a strong role model for Hilldrup’s organizational competencies/values: -Empowered Accountability -Fearless Communication -Infectious Positivity -Purposeful Agility -Uncompromised Integrity -Unwavering Commitment Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Incumbents offered this position must successfully complete a background and drug test to continue with employment. 
<h3>Company Description</h3>
Incumbents will be expected to embrace, champion and serve as a strong role model for Hilldrup’s organizational competencies/values:\r\n\r\n-Empowered Accountability\r\n-Fearless Communication\r\n-Infectious Positivity\r\n-Purposeful Agility\r\n-Uncompromised Integrity\r\n-Unwavering Commitment\r\n\r\nHilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Incumbents offered this position must successfully complete a background and drug test to continue with employment.

Manager, Customer Service

<h3>Job Description</h3>
Job Description
Overview
Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! 
We are looking for a Customer Service Manager to join the team! Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. You will do this by ensuring that all customer service tasks are completed in a timely manner and that all of our Customer Service Specialists deliver a high-quality customer service experience to both current and future customers. This is achieved through inbound calls, outbound calls, friendly communication, accurate and timely information and meaningful connections. We know that our customers have a lot of choice in the market and can go anywhere; we want to ensure that they want to come here.
Benefits
<ul>
<li>Medical, Dental &amp; Vision </li>
<li>Company provided STD, LTD, Life, &amp; AD&amp;D</li>
<li>Flexible Spending Account (FSA)</li>
<li>Health Savings Account (HSA)</li>
<li>401(k) with company match</li>
<li>Paid Time Off (PTO)</li>
<li>Employee Stock Ownership Plan (ESOP)</li>
<li>Wellness Program</li>
<li>Parental Leave Benefit</li>
<li>Tuition Reimbursement</li>
<li>Employee Referral Program</li>
<li>Propane Discounts</li>
</ul>
 
Responsibilities
<ul>
<li>Maintains a growth mentality contributing to the development of marketing plans </li>
<li>In conjunction with the company's human resources team, interviews, hires, and terminates staff as needed </li>
<li>Partners with General Manager and other leadership to assess the quality of customer interactions throughout the service center. </li>
<li>Ensures the team is providing daily support to account manager to facilitate growth. </li>
<li>Directs and assigns the daily, weekly, monthly customer service tasks ensuring timely execution to include a high level of accuracy upon completion. </li>
<li>Handles all escalated customer complaints. </li>
<li>Serves as liaison between customer service team, management team, and corporate partners gathering information to resolve issues. </li>
<li>Provides a level of customer service that fosters customer satisfaction and positions the service center to grow and retain customers </li>
</ul>
 
Qualifications
<ul>
<li>Bachelor’s degree or equivalent experience.</li>
<li>Genuine commitment to providing superior customer service. </li>
<li>2+ years’ experience in customer service and office administration. </li>
<li>Previous management experience a plus. </li>
<li>Strong organizational and telephone communication skills. </li>
<li>Proficient PC skills (Outlook, Word, Excel, PowerPoint) and basic accounting skills.</li>
<li>Ability to get along with others and work within a team environment. </li>
<li>Salesforce experience preferred. </li>
<li>
Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
</li>
<li>
Applicants must not now, or any time in the future, require sponsorship for an employment visa.
</li>
</ul>

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k) matching</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 Servpro of Sarasota is seeking a highly organized, customer-focused Office Manager to join our team. In this role, youll ensure smooth day-to-day office operations while providing excellent customer service as one of the first points of contact for our clients. This is a collaborative role focused on supporting the team and customers, perfect for someone who is quick, tech-savvy, and enjoys keeping both customers and the office running efficiently. Responsibilities Customer Service: Answer phones, respond to emails, assist customers with questions, and ensure all clients receive timely, professional support. Manage scheduling, job documentation, and invoicing processes. Coordinate with field crews and management to keep projects on track. Handle office operations including supplies, vendor relations, and recordkeeping. Assist with HR tasks such as onboarding, employee files, and compliance tracking. Provide reception support by greeting walk-in clients and directing inquiries as needed. Qualifications Experience in an office manager, administrative, or customer service role (experience in restoration, construction, or water mitigation is a plus). Excellent communication skills with a customer-first mindset. Strong organizational and multitasking abilities in a fast-paced environment. Tech-savvy, proficient in Microsoft Office Suite, and quick to learn new software. Experience with the DASH program preferred, but not required. Bilingual in English/Spanish is a plus, but not required. Dependable, detail-oriented, and a strong team player. Why Join Servpro of Sarasota? Be part of a trusted, nationally recognized restoration brand with local roots. Supportive, team-oriented culture where your contributions truly matter. Competitive pay and benefits package. A role that combines customer interaction with office management responsibilities. Equal Opportunity Statement Servpro of Sarasota is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Office Manager/Customer Service

<h3>Job Description</h3>
Job Description
Position:Customer Service Manager 
Location:Tampa, FL (Fully on site) 
Salary:$60K-$70K + Bonus 
Growing Hospitality Services provider seeks a hands-on Customer Service Manager to join their team.
Responsibilities:
Team Leadership &amp; Performance:Oversee and guide a team of customer service representatives, ensuring high performance, exceptional service quality, and adherence to company standards.
Operational Oversight:Manage call center processes, including call handling, client interactions, and problem resolution. Identify and implement opportunities for process improvement.
Administrative Management:Handle various administrative duties, including employee scheduling, timecard management through ADP, and other essential call center functions.
Training &amp; Development:Foster a positive and productive work environment by providing ongoing coaching, training, and support to the team.
Client Satisfaction:Develop and maintain strategies to ensure outstanding customer service and client satisfaction.
Monitor client satisfaction metrics and proactively implement service improvements.
Partner with culinary, logistics, and quality control teams to ensure seamless coordination of services.
Qualifications:
3+ years experience in a customer service leadership role, preferably in food, beverage, luxury hospitality services
Proficiency with CRM platforms, order management systems, and Microsoft Office Suite.
All candidates must pass a background check &amp; drug screen prior to onboarding
Benefits:
Medical/Dental/Vision coverage plans with company contribution
PTO including vacation &amp; sick days
401K with company matching contribution

Customer Service Manager/Customer Service Representative

<h3>Job Description</h3>
Job Description
We are seeking a Customer Service Account Manager to join our&nbsp;team!&nbsp;
Responsibilities:
<ul>
<li>Prospect and contact potential customers</li>
<li>Reach agreed upon sales targets by the deadline</li>
<li>Set follow-up&nbsp;appointments to keep customers</li>
<li>Educate people on the importance of Life and Supplemental Health Benefits</li>
</ul>
​Qualifications:
<ul>
<li>Driver's License&nbsp;</li>
<li>Hard working, talented, and self-motivated</li>
<li>Ability to build rapport with clients</li>
</ul>

Customer Service Account Manager

<h3>Job Description</h3>
Job DescriptionFlexible Schedule - No Sales Quotas - Unlimited PTO This Jobot Job is hosted by: Anna Burk Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $60,000 - $80,000 per year 
A bit about us:
 We are proud to serve our clients as an independent insurance provider in Indiana - What We Value: Family First: We respect and support your life outside of work. Need to pick up your kids? Go for it. Need a mental health day? We've got you. People Over Profits: We invest in people, not just positions. Your growth is our mission. Teamwork &amp; Trust: We’re in this together—through wins, challenges, and everything in between. Purpose-Driven Work: What you do here matters. Our work directly impacts lives, and we don’t take that lightly. Authenticity: Bring your full self to work. We celebrate diversity, individuality, and real connection. 
Why join us?
 We understand that life doesn’t stop outside the office, and we wholeheartedly support a culture that prioritizes family, flexibility, and fulfillment. Whether you're a seasoned professional or just starting out, you’ll find a meaningful role here where your voice matters, your efforts are seen, and your work makes a difference. Rooted in integrity, compassion, and collaboration, we take pride in creating a workplace that honors balance, celebrates milestones (big and small), and builds people up—personally and professionally. 
Job Details
 We are seeking an experienced Insurance Account Manager to join our established team in our growing independent insurance agency. This is an exciting opportunity for a motivated and licensed PNC insurance professional with a solid industry background, who is looking to take their career to the next level. The successful candidate will be responsible for managing a portfolio of insurance accounts, ensuring that all insurance requirements are met, and providing exceptional service to our clients. This role involves extensive interaction with clients, insurance carriers, and internal teams, requiring excellent communication and interpersonal skills. Responsibilities: 
<ul>
<li> Manage a portfolio of accounts, ensuring that all insurance requirements are met.</li>
<li> Develop and maintain strong relationships with clients, insurance carriers, and internal teams.</li>
<li> Review and analyze clients' insurance coverage to ensure it meets their needs and the requirements of the healthcare industry.</li>
<li> Negotiate insurance contracts and renewals with insurance carriers on behalf of clients.</li>
<li> Provide clients with advice on risk management and insurance solutions.</li>
<li> Resolve client inquiries and issues in a timely and professional manner.</li>
<li> Stay updated on industry trends, regulations, and insurance products to provide accurate and up-to-date information to clients.</li>
<li> Participate in business development initiatives to expand the client base and increase revenue.</li>
</ul>
 Qualifications: 
<ul>
<li> A minimum of 3+ years of experience in the insurance industry, with a focus on commercial and personal insurance lines.</li>
<li> Must hold a valid PNC license.</li>
<li> Proven experience in contract renewal and negotiation.</li>
<li> Strong understanding of the healthcare industry and its insurance requirements.</li>
<li> Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, insurance carriers, and internal teams.</li>
<li> Strong analytical skills, with the ability to review and analyze insurance coverage and contracts.</li>
<li> Ability to manage multiple accounts and tasks, with strong organizational and time management skills.</li>
<li> Proficient in Microsoft Office Suite and insurance management software.</li>
<li> A proactive approach, with the ability to identify and resolve issues before they escalate.</li>
<li> A commitment to providing exceptional service to clients.</li>
<li> Bachelor's degree in Business, Finance, or a related field is preferred.</li>
</ul>
 Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Company DescriptionJobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values. Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA). Ready to find a good job? Create your profile today at Jobot.com. 
<h3>Company Description</h3>
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.\r\n\r\nFounded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).\r\n\r\nReady to find a good job? Create your profile today at Jobot.com.

Senior Customer Service Manager

<h3>Job Description</h3>
Job Description
Sales Customer Service Manager
Industry: Upscale retail boutique &amp; event space
Location: St. Louis, MO
Schedule: Full time with shared scheduling up to 2 weekends per month
Compensation: Annual salary of $58,000 - 66,000 + bonuses, benefits package
Summary of Qualifications:
<ul>
<li>3-5+ years of retail experience demonstrating leadership</li>
<li>3+ years of management or supervisory experience</li>
<li>Willingness to work a rotating schedule encompassing 1-2 weekends per month</li>
<li>Ability to commute to our St Louis store location</li>
</ul>
About Us: Hearth &amp; Soul is an upscale retail boutique and event space with locations in St. Louis, MO and Tallahassee, FL. Its hallmark is a unique set up resembling a private residence with distinct spaces for the kitchen, hearth room, library, dining room, men’s and women’s closets, bed and bath, mudroom and pet corner, and outdoor patio. As part of the mission to feed people’s souls and bring communities together, we host monthly events that highlight a local wellness organization and nonprofit. We are looking for a Sales Customer Service Manager to support customers and drive sales goals.
About This Role: This position is responsible for leading in-store sales performance, customer experience, and team development as one of three store managers. The role will have a direct impact on the sales floor, team hiring and training initiatives, managing specialty sales and outreach efforts, and will collaborate with operations and marketing teams to meet company goals. It also contributes to strategic planning, reporting, and off-site engagement to drive both in-store and community-based sales.
The ideal candidate is someone who:
<ul>
<li>Has a hands-on leadership style and isn't looking to delegate all their tasks</li>
<li>Demonstrates a customer-first mindset in all actions</li>
<li>Maintains open lines of communication with vendors, staff, leadership, and customers</li>
<li>Has a keen eye for detail and takes ownership of their work</li>
<li>Is a flexible and proactive problem solver</li>
<li>Is looking for a career with a family brand focused on "hospitality retail" and community building</li>
</ul>
Essential Tasks
While our managers wear many hats, below is a summary of what you may be doing on any given day:
<ul>
<li>Act as one of three store managers (working collaboratively with Operations and Marketing Managers) to deliver excellence in customer service and sales</li>
<li>Provide on-the-floor leadership and real-time coaching of team members, identifying learning opportunities</li>
<li>Lead the team to achieve sales goals and build relationships in store and through quality outreach</li>
<li>Head the recruiting, training and managing of the CSR Team, including all new hire paperwork, onboarding, exit process, and maintaining employee records</li>
<li>Spearhead Specialty Gifting outreach and sales year round with an emphasis in the fourth quarter</li>
<li>Lead off-site pop-ups for sales and community engagement</li>
<li>Lead, with support from Operations Manager, the tracking, receiving and communication of Customer Inquiries, ensuring the fulfillment/receipt of orders</li>
<li>Provide strategic input towards buying decisions</li>
<li>Collaborate with Marketing Managers to maximize sales opportunities</li>
<li>Contribute to the annual business plan and budget, work to adhere to budget/plan and report at monthly meetings (coordinates with the corporate VP of Sales and Creative to ensure accuracy and execution)</li>
<li>Participate in weekly Sales Meetings, 3M Management Meetings, Team Meetings, and monthly Financial Meetings</li>
<li>Serve on a rotating schedule with fellow managers, two to three days as Floor Manager, and weekend store management (one to two weekends per month)</li>
</ul>
Requirements
In order to be considered for this position, we need you to show:
<ul>
<li>3-5+ years of retail experience demonstrating leadership</li>
<li>3+ years of management or supervisory experience</li>
<li>Passion for customer service and community involvement</li>
<li>Ability to commute to our St. Louis, MO store</li>
<li>Ability to work full time including 1-2 weekends per month</li>
</ul>
Benefits
Details will be shared with top candidates, but a summary of benefits offerings is as follows:
<ul>
<li>Annual salary of $58,000 - $66,000 commensurate with experience</li>
<li>Quarterly incentive bonuses</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Store discount</li>
</ul>
If you think you'd be a good fit, we'd love to see you apply!
Hearth &amp; Soul is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Sales Customer Service Manager

<h3>Job Description</h3>
6300 Georgetown Blvd Sykesville Maryland, 21784, +1 (410) 3192236 Starting Pay: $19.25 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: 
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs.</li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 Minimum Qualifications (Education, Experience, Skills): 
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 
<ul>
<li> 5 Medical Plans </li>
<li> Employer Funded Health Reimbursement Account (HRA) </li>
<li> 3 Dental Plans </li>
<li> Vision Plan </li>
<li> 401K </li>
<li> Employer Paid Life Insurance </li>
<li> Employee Assistance Program (EAP) </li>
<li> Paid Time Off; Sick and Vacation </li>
<li> Paid Holidays </li>
<li> These are just a few highlights of our key benefit offerings! </li>
</ul>
 Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-624-0920 option 6 or <a href="mailto:leaves@goodwillaz.org" target="_blank">leaves@goodwillaz.org</a> if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( <a href="https://www.cisa.gov/be-cyber-smart/campaign" target="_blank">https://www.cisa.gov/be-cyber-smart/campaign</a> ) to learn how to report it.

<h3>Job Description</h3>
Job Title: Customer Service Manager (SAP Experience Required) 
Location: Dallas, TX
Department: Customer Service
Job Type: Full-Time | On-site 
Position Summary: 
We are seeking a dynamic and experienced Customer Service Manager to lead our customer support team. The ideal candidate will have a strong background in customer service operations, proven leadership experience (minimum 3 years), and hands-on expertise with SAP systems. This role is critical in driving customer satisfaction, streamlining service processes, and fostering a high-performance team culture. 
Key Responsibilities: 
<ul>
<li>Lead, mentor, and develop a team of customer service representatives to deliver exceptional service.</li>
<li>Oversee daily operations of the customer service department, ensuring KPIs and SLAs are consistently met.</li>
<li>Utilize SAP to manage customer orders, returns, invoicing, and service-related data.</li>
<li>Analyze customer service metrics and implement strategies for continuous improvement.</li>
<li>Collaborate cross-functionally with Sales, Logistics, and IT to resolve customer issues efficiently.</li>
<li>Handle escalated customer concerns with professionalism and urgency.</li>
<li>Develop and maintain standard operating procedures (SOPs) for customer service processes.</li>
<li>Conduct regular training sessions to enhance team skills and SAP proficiency.</li>
<li>Prepare and present performance reports to senior management. </li>
</ul>
Qualifications: 
<ul>
<li>Bachelor's degree in Business Administration, Management, or a related field.</li>
<li>Minimum 3 years of leadership experience in a customer service or call center environment.</li>
<li>Proficient in SAP (SD module preferred) with a strong understanding of order-to-cash processes.</li>
<li>Excellent communication, problem-solving, and interpersonal skills.</li>
<li>Strong analytical mindset with the ability to interpret data and drive decisions.</li>
<li>Experience with CRM systems and customer service software is a plus.</li>
<li>Ability to thrive in a fast-paced, customer-focused environment.</li>
</ul>
 
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

<h3>Job Description</h3>
Manning Personnel Group, Inc., is working with a client south of Boston as they are actively seeking a Customer Service Manager. The Manager will lead the customer service team, improve client satisfaction in a timely manner and assist with identifying opportunities to improve business practices and overall operations.
 
 
ESSENTIAL FUNCTIONS: 
 
<ul>
<li>Determines and addresses the customers needs, problems, complaints, requests, questions and deadlines in a professional manner</li>
<li>Enter sales orders for various product lines when necessary</li>
<li>Manages daily operations of the customer service team to meet performance goals</li>
<li>Develops and implements customer service policies and procedures</li>
<li>Collaborates with other departments to resolve complex customer issues</li>
<li>Trains and mentors team members to improve service quality</li>
<li>Analyzes customer feedback and metrics to identify improvement areas</li>
<li>Manages escalation processes for high-priority customer concerns</li>
<li>Monitors team performance and provides regular reports to leadership</li>
<li>Communicates service updates and strategies to stakeholders</li>
</ul>
 
QUALIFICATIONS:
 
<ul>
<li>Proficiency in analyzing service metrics and KPIs</li>
<li>Strong communication and interpersonal skills</li>
<li>Customer-centric and data-driven approach</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to collaborate effectively with cross-functional team</li>
<li>Ability to analyze data and identify areas for improvement</li>
<li>Excellent organizational and time management skills</li>
</ul>
 
EDUCATION &amp; EXPERIENCE:
<ul>
<li>Bachelor’s degree in Business, Communications, or related field</li>
<li>5+ years of experience in customer service or related management roles</li>
<li>Experience leading and training customer service teams</li>
<li>Proven success in improving customer satisfaction metrics</li>
<li>Advanced certifications in customer service or management are a plus</li>
</ul>
 
We are an Equal Opportunity Employer and consider qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran status, sexual orientation, or any other protected factor.

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