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field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionDescription:
Certified Power is a leader in the engineering, manufacturing and distribution of hydraulic systems and controls for the mobile and industrial OEM markets.
 
The Customer Service Manager will directly supervise all day-to-day operations of the customer service team. This role will provide leadership and guidance for the team through changes to the business landscape and business processes. The Customer Service 
 
Manager will drive for total customer satisfaction and transparent communication with both internal and external stakeholders. 
Contributes to a positive working culture, builds strong relationships, and lives out the values of integrity, collaboration, and accountability.
Requirements:
RESPONSIBILITIES
<ul>
<li>Manage daily operations of customer service department</li>
<li>Develop and monitor metrics to measure effectiveness of customer service department and identify opportunities for improvement</li>
<li>Collaborate with other departments to develop efficient processes and address improvement opportunities</li>
<li>Provide training to team members and develop training materials including work instructions and procedures to document processes in accordance with ISO9001</li>
<li>Responsible for identifying and executing continuous improvement activities to streamline the customer service department focused around providing the best experience possible for our customers</li>
<li>Administer performance management through regular employee meetings, annual performance reviews, and employee coaching</li>
<li> Develop employees for growth and improvement, fostering an environment of personal and professional growth</li>
<li>Manage and develop relationships with key contacts at customers not limited to but including buyers, planners, and engineers</li>
<li>Promote effective communication with customers, both internally and externally related to all business aspects</li>
<li>Provide working customer service support such as preparing quotes, entering sales orders, monitoring orders, and processing customer requests</li>
<li>Responsible for providing support to Regional Sales Managers in quoting, reporting, and identifying parts</li>
<li>Manage the customer forecasting process to facilitate production planning and purchasing in advance of customer demands </li>
<li>Empowered to make decisions on minor schedule and order changes to provide the best service to the customer</li>
<li>Monitoring profit margins for sales orders by utilizing Price Inquiry tool, Quoting Matrix, part specific quotes, and other reporting tools</li>
<li>Work with Planning to confirm status of jobs and delivery timeline. Communicate any delivery changes to customer in advance</li>
<li>Understand product lines and technical aspects of individual products as they apply to customer applications</li>
<li>Responsible for creating and maintaining various reports that track progress and trends regarding sales activity, account status, and projects as requested by customers or management</li>
<li>Interact effectively with internal departments, including purchasing, engineering, operations, shipping/receiving, quality, accounting, and sales</li>
<li> Maintains regular and predictable attendance</li>
<li>Performs other duties as assigned</li>
</ul>
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
 
COMPETENCIES
<ul>
<li>Excellent verbal, written communication, and organizational skills</li>
<li>Self-direction to work independently or within a team environment</li>
<li>Ability to lead a team both as manager and peer</li>
<li>Build and maintain strong relationships across all levels of the organization</li>
<li>Ability to meet project deadlines with a focus on details</li>
<li>Accountable to achieve assigned goals</li>
<li>Actively participate as a member of cross-functional teams</li>
<li>Highly organized and able to manage multiple tasks at a time</li>
</ul>
EDUCATION/EXPERIENCE
<ul>
<li>Bachelor/4-year degree preferred</li>
<li>5 years’ experience in a manufacturing environment</li>
<li>5 years’ experience working with formal ERP system (Epicor, SAP, Infor, Oracle, etc.)</li>
<li>3 years’ experience in customer service-related role</li>
<li>3-5 years’ experience supervising and leading a team of people</li>
<li>Strong personal presence and comfortable presenting to others</li>
<li>Experience working with CRM (preferred)</li>
<li>Experienced with Microsoft Office products including Word, Excel, PowerPoint, and Outlook</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>Office hours average 40 per week</li>
<li>Work performed in an indoor office setting.</li>
</ul>
The work environment characteristics described here are representative of those that an individual encounters while performing the essential functions of this position.
 
Travel
<ul>
<li>Up to 15% </li>
</ul>

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.
 
JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services.
ESSENTIAL FUNCTIONS:
Customer Service &amp; Sales Support
<ul>
<li>Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It’s your time, 24hrs or bust, Statement of fact, Everybody makes a difference)</li>
<li>Meet SERVICE standards for external customers.</li>
<li>Conduct/facilitate daily 8a.m. sales meetings. </li>
<li>Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions.</li>
<li>Support Sales efforts through coaching and mentoring.</li>
<li>Focus on stabilization of transaction accounts.</li>
<li>Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives.</li>
<li>Ensure that average monthly teller incentive goal of $110/FTE is met.</li>
<li>Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals.</li>
<li>Maintain or grow branch deposits.</li>
<li>Meet or exceed NII goal as outlined in your annual budget. </li>
<li>Meet minimum Elan goals.</li>
<li>Meet established QIS standards of 95% or above.</li>
</ul>
Ownership &amp; Accountability
<ul>
<li>Maintain control and tracking of operational losses and teller cash differences. </li>
<li>Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations.</li>
<li>Manage overall operations of the branch through effective delegation &amp; follow-up.</li>
<li>Demonstrate leadership skills as evidenced by modeling professional conduct &amp; professional boundaries &amp; coaching &amp; mentoring staff, especially in sales activities.</li>
<li>Ensure training &amp; cross-training of staff. Identify any training, coaching or scripting needs.</li>
<li>Ensure all necessary reports are completed and forwarded on a timely basis.</li>
<li>Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the “no surprises” standard.</li>
<li>Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service.</li>
<li>Implement changes to policies and procedures timely and effectively.</li>
<li>Personal losses within loss limit.</li>
<li>Meet attendance guidelines. </li>
</ul>
Administrative Control, Security &amp; Audit
<ul>
<li>Ensure satisfactory ratings by Internal Audit.</li>
<li>Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1).</li>
<li>Follow security protocols in opening, closing and internal operations procedures.</li>
<li>Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures.</li>
<li>Ensure branch remains within established loss limits.</li>
</ul>
Compliance Responsibilities
<ul>
<li>Complete regulatory tutorials to ensure understanding of compliance standards &amp; expectations. </li>
<li>Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards &amp; expectations. </li>
<li>Answer regulatory questions correctly during Audit/Branch Review.</li>
<li>Ensure CRA service hours branch goals are met.</li>
</ul>
Work Environment:
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
EQUIPMENT USED TO PERFORM FUNCTIONS:
10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment. 
DECISION MAKING: (Give examples of decisions and recommendations made by incumbent)
<ul>
<li>Approves non-standard transactions based on knowledge of client’s account history.</li>
<li>Schedules appropriate number of staff to successfully meet varying service demands and address any training needs.</li>
<li>Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual’s dignity and comply with established banking policies.</li>
</ul>
SUPERVISORY RESPONSIBILITY: (List number of subordinates)
Directly Supervised: Depends on size of branch
Supervised by Subordinates: Depends on size of branch
Contacts:
Internal: Deals with branch personnel and other internal bank personnel.
External: Customers and representatives of various community organizations.
FINANCIAL IMPACT:
Ensures operational losses are kept to a minimum.
PROMOTIONAL GUIDELINES:
Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc.
After one year in current position, the following criteria must be met:
<ul>
<li>Must have all audits and branch reviews rated satisfactorily.</li>
<li>Must obtain an “at expectation” or better in all categories on the annual performance appraisal.</li>
<li>Consistent pattern of growth in all areas of sales support.</li>
</ul>
Requirements:
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
MENTAL DEMANDS:
<ul>
<li>Successfully prioritize demands and meet quality and quantity service standards.</li>
<li>Apply basic math skills to balance cash and reconcile ledger accounts.</li>
<li>Evaluate job performance and identify training needs of subordinate staff.</li>
<li>Identify and capture business opportunities.</li>
</ul>
EOE
Westamerica Bank's Privacy Policy may be found at: <a href="http://www.westamerica.com/about/privacy" target="_blank">www.westamerica.com/about/privacy</a>

<h3>Job Description</h3>
About Group Bayport
Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operating in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands -- Banner Buzz, Covers &amp; All, Vivyx Printing, Circle One, Giant Media, PatioHQ and Neon Earth P. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization.
For more about Group Bayport, please visit: <a href="https://groupbayport.com/about-us/" target="_blank">https://groupbayport.com/about-us/</a>
LinkedIn: <a href="https://www.linkedin.com/company/groupbayport/mycompany/" target="_blank">https://www.linkedin.com/company/groupbayport/mycompany/</a>
 
Role Summary
This is a Head-level opportunity responsible for leading the Customer Service team based in Atlanta, U.S. The Manager will oversee day-to-day service operations, manage direct team members, and serve as a liaison to international customer support teams located in the U.S. and Manila. The Manager will ensure delivery of outstanding customer experiences and key operational metrics, partnering cross-functionally with Sales, Designers, Production, Technology, and Group Bayport’s global business units.
In addition to oversight of customer service functions, the Manager will also have administrative responsibilities including but not limited to collaboration on recruiting and onboarding U.S.-based Customer Service Sales, Service, and Design Advisors and will be responsible for overseeing payroll management and compliance for the service team.
 
Job Responsibilities
<ul>
<li>Lead, develop, and coach the Atlanta-based Customer Service team, directly managing team members and supporting their career growth.</li>
<li>Build and maintain strong working relationships with international customer service teams in the U.S., India, and Manila, ensuring consistent service standards and knowledge sharing.</li>
<li>Manage U.S.-based Designers for Service, Support, and Pre-Order Queries.</li>
<li>Drive inside sales initiatives by coaching the team to identify and capitalize on sales opportunities during customer interactions, enhancing customer engagement and revenue generation.</li>
<li>Oversee payroll processes for assigned teams, ensuring accurate and timely records in compliance with company policies.</li>
<li>Oversee day-to-day operations of customer support channels (phone, chat, email), setting and monitoring performance targets for AHT, C-SAT, FRT, Occupancy, and Quality.</li>
<li>Drive continuous improvement initiatives to reduce missed calls/chats and improve customer satisfaction KPIs.</li>
<li>Partner with cross-functional departments to elevate service experience and provide feedback for product or process enhancements.</li>
<li>Monitor team attendance, attrition, and service-related metrics, preparing and presenting weekly/monthly reports to leadership.</li>
<li>Ensure adherence to agreed-upon SLAs and RRR (Return, Reship, Refund) metrics for all customer touchpoints.</li>
<li>Manage complex escalations and resolve customer issues, acting as the final point of escalation when required.</li>
</ul>
 
Job Requirements
<ul>
<li>Bachelor’s Degree or equivalent in Business, Communications, Marketing, or related field.</li>
<li>5–10 years of team management experience in U.S.-based Customer Service Sales and Support Roles.</li>
<li>Proven track record leading teams in the U.S. and collaborating with international teams globally.</li>
<li>Demonstrated experience in inside sales, with a focus on driving customer engagement and sales outcomes through service interactions.</li>
<li>Coordination across time zones as required.</li>
</ul>
 
Behavioral Skills
<ul>
<li>Excellent verbal and written communication skills.</li>
<li>Strong organization and time management skills.</li>
<li>Demonstrated leadership, coaching, and conflict resolution abilities.</li>
<li>Ability to analyze complex issues and recommend process improvements.</li>
<li>Strategic planning and project management skills.</li>
<li>Commitment to high-quality customer experiences.</li>
</ul>
 
Technical Skills
<ul>
<li>Strong experience managing service operations via CRM, chat, and phone systems.</li>
<li>Oversee payroll management and staff rostering experience.</li>
<li>Expertise in tracking and improving CSAT, SLA, AHT, FRT, occupancy, and quality metrics.</li>
<li>Familiarity with onboarding creative/design team members preferred.</li>
<li>Proficient in MS Office, CRM software like Salesforce, web browsers. Preferred experience in Ecommerce.</li>
</ul>
 
Key Responsibility Areas (KRA) &amp; KPIs
<ul>
<li>Call Handling Efficiency (AHT) – Maintain balanced Average Handle Time, ensuring customer issues are resolved efficiently without compromising quality.</li>
<li>Customer Satisfaction (CSAT) – Drive CSAT improvement through empathetic, accurate, and timely service, using survey insights for corrective actions.</li>
<li>First Response Time (FRT) – Ensure timely responses to all customer inquiries, adhering to SLA benchmarks.</li>
<li>Service Team Occupancy &amp; Utilization – Optimize workload distribution and productivity while maintaining employee well-being.</li>
<li>Quality Score (Interactions/Audits) – Conduct regular audits of calls/emails/chats, achieve quality benchmarks, and provide coaching for improvement.</li>
<li>Refund, Reship &amp; Review (RRR) Rate – Track and reduce RRR by addressing root causes, coordinating with teams, and minimizing cost impact.</li>
<li>SLA Adherence &amp; Optimization – Ensure strict compliance with SLAs, continuously monitor performance, and implement process optimizations.</li>
<li>Team Attendance &amp; Workforce Reliability – Ensure consistent attendance, adherence to shifts, and minimize unplanned absenteeism.</li>
<li>Payroll Accuracy &amp; Compliance – Oversee payroll inputs for 100% accuracy, ensure compliance with statutory requirements, and resolve discrepancies.</li>
<li>Attrition Management – Monitor attrition trends, implement retention strategies, and conduct exit analysis for improvements.</li>
</ul>
 
Group Bayport is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

<h3>Job Description</h3>
Job Description
Customer Experience Pack Leader/Manager - Holiday Barn Pet Resorts
We have an opening for a Customer Service/Experience Manager at our Glen Allen location, 3800 Mountain Road, Glen Allen, VA, 23060. The Customer Experience Manager at Holiday Barn Pet Resorts ensures that positive communication and representation of our company is maintained so that we can consistently provide high-level services for our furry guests. The focus day-to-day is on driving the best customer service experience at each point of contact, but we realize that this success happens well before the customer arrives at our business. The Customer Experience "Pack" is a large group, with eight to twelve front-end associates and five to seven department leaders throughout the company. Our Customer Experience Manager is an intuitive part of our "pack" and integrates our Holiday Barn values into all customer interaction points throughout all departments.
What are some valuable talents to bring to Holiday Barn?
Individuals who thrive on interacting with people and their pets, providing a high level of service and enjoy looking for growth opportunities. Experience in managing a customer experience team is a must and the ability to consistently train and grow this department within our company's goals. Leadership skills are also a must; we are a "pack" work environment, therefore we need individuals who can work within a leadership team and be a leader within the customer experience department. Basic pet knowledge - we don't expect you to be a dog or cat expert, but to have some pet experience is very helpful. Flexibility - we are a resort business, therefore candidates must be ready to work full time, which includes weekends, and holidays. The ability to motivate a "pack" - "Furrmazing" is one of our "pack" values, which means that enthusiasm for everything we do is a must.
Some Responsibilities
<ul>
<li>Build customer confidence by making every visit positive, engaging, knowledgeable and reassuring.</li>
<li>Help Holiday Barn realize our opportunities, focus on the day-to-day, but always keep an eye on future goals.</li>
<li>Learn and be able to provide necessary training and mentoring to our Customer Experience "Pack" to achieve our goals and work within our company values.</li>
<li>The ability to monitor company performance and initiate recommendations to our Facility Manager and Head of the Pack on solutions.</li>
<li>Have fun! We get to play with dogs and cats every day at one of Richmond's oldest and largest pet resorts.</li>
</ul>
This workplace is moderately and physically demanding. Candidates must have the ability to lift and push up to 50lbs, stand for extended periods, be able to bend, stoop, reach, and stretch, along with the ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures. The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc.
Requirements
<ul>
<li>2 years recent experience in providing excellent customer service.</li>
<li>2 years supervisory experience.</li>
<li>Strong leadership skills.</li>
<li>Data entry skills and proficiency with Windows applications.</li>
<li>Proven success with multi-tasking in a fast paced, team-based environment with attention to detail.</li>
<li>High School Diploma.</li>
<li>Basic pet knowledge and a love of dogs and other pets.</li>
<li>We are a resort, which means we're busiest on weekends and holidays. Candidates must be willing to work weekends and major holidays. Candidates should have availability to work opening and closing shift on weekdays, weekends, and holidays.</li>
</ul>
Full-time employees may be eligible for access to company-sponsored medical, dental and vision insurance, company-paid life and, long-term disability insurance, and paid time off.
Pay for this position begins at $24.00 - $30.00 per hour.
Holiday Barn is a drug-free workplace. Holiday Barn is an equal opportunity employer.

<h3>Job Description</h3>
Job Description
A company in South Carolina is seeking an Inside Sales Manager. The individual in this role is responsible for overseeing, supporting, and directing the activities related to the hiring, training, and management of inside sales personnel. Core duties include monitoring sales operations, managing administrative processes, such as account assignments, vacation schedules, attendance tracking, payroll submissions, employee compensation, and incentive programs. Additionally, this position involves tracking and reporting sales team performance metrics to regional management. The candidate will also lead the inside sales staff, motivating them to achieve regional sales objectives and organizational goals through strategic direction and supervision.
Key Responsibilities:
<ul>
<li>Conduct employee training on system updates, sales strategies, customer service practices, and product knowledge.</li>
<li>Develop and oversee programs that acknowledge employee achievements.</li>
<li>Maintain and organize sales system files, including pricing structures and order records.</li>
<li>Share relevant market updates and implement customer and sales team feedback within the department.</li>
<li>Ensure employees are aligned with key organizational, regional, and site-wide objectives.</li>
<li>Support contract negotiations, as needed.</li>
<li>Generate and analyze sales-related reports using SAP software.</li>
<li>Participate in the enhancement and maintenance of the quality system by addressing issues, conducting audits, and contributing to process improvements to ensure compliance with established guidelines.</li>
<li>Assist with lean initiatives, including 6S audits, AIWs, and Kaizen projects.</li>
<li>Monitor employee goals and performance, updating records to facilitate annual reviews and continuous feedback opportunities.</li>
<li>Design and execute employee recognition and disciplinary programs.</li>
<li>Promote a positive and collaborative work environment while adhering to required safety regulations and OSHA standards.</li>
<li>Oversee personnel changes, including hiring and terminations, when necessary.</li>
<li>Collaborate with sales teams on customer-related concerns and assist in resolving internal and external challenges related to service delivery.</li>
<li>Partner with warehouse staff to resolve material handling and shipment issues.</li>
<li>Perform other related duties as assigned by regional management.</li>
<li>Uphold and exemplify optimal employee attributes and competencies that align with organizational values and objectives.</li>
</ul>
Qualifications:
Minimum Requirements:
<ul>
<li>Associate degree or equivalent experience with progress towards a bachelor's degree.</li>
<li>At least one year of management experience.</li>
<li>Proficient computer skills.</li>
</ul>
Preferred Requirements:
<ul>
<li>Bachelor’s degree in business or a related field.</li>
<li>Three or more years of management experience.</li>
<li>Background in sales with demonstrated leadership and team-building expertise.</li>
<li>Familiarity with the metals industry, including distribution processes, alloys, pricing structures, and market trends.</li>
</ul>
Customer Account, Computer Aided Dispatch, Call Center Customer Service, Job Scheduling, Superior Customer Service, SAP, Inside Sales

<h3>Job Description</h3>
Overview: 
We are currently looking for a Customer Service Center (CSC) Manager who is enthusiastic, customer-focused and business-oriented to achieve the financial, growth, compliance, and customer satisfaction goals of the CSC creating a positive impact on the Company. Reporting directly to the (Region) General Manager, you will be primarily responsible for planning and supervising the day-to-day operations of the CSC.
 Responsibilities:
<ul>
<li>Manage all aspects of the CSC’s profit and expense activity which includes sales, inventory, fleet, staffing and customer acquisition and retention</li>
<li>Manage the CSC staff which includes interviewing, hiring, coaching, training and managing performance</li>
<li>Monitor and assure compliance in areas including safety, health/environmental, human resources and financial/ ethical considerations </li>
<li>Ensure all customer interaction and service is performed in a manner which consistently meets or exceeds customer expectations to support customer acquisition and retention</li>
</ul>
Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
<ul>
<li>Medical, dental, and vision (eligibility after just 30 days of employment)</li>
<li>Paid time off that increases with tenure</li>
<li>A 401(k) with company match and immediate vesting</li>
<li>A new employee training program and many opportunities for continued learning and career development</li>
<li>Disability and life insurance</li>
<li>Employee recognition program</li>
<li>Generous tuition assistance program</li>
<li>Propane discounts</li>
</ul>
For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: <a href="https://jobs.suburbanpropane.com/benefits/" target="_blank">https://jobs.suburbanpropane.com/benefits/</a> .
 Qualifications:
<ul>
<li>Minimum of 3 years of business experience</li>
<li>Bachelor’s Degree in business preferred</li>
<li>Delivery and/or distribution, sales and general management experience desired</li>
<li>Exceptional written and interpersonal communication skills</li>
<li>Ability to provide strong leadership through coaching and mentoring with a focus on customer service</li>
</ul>
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange.&nbsp; Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states.&nbsp; Suburban Propane is supported by three core pillars: (1) Suburban Commitment – showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares – highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane – promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives.&nbsp; For additional information on Suburban Propane, please visit <a href="http://www.suburbanpropane.com" target="_blank">www.suburbanpropane.com</a>. 
It’s an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future!
Applications will be accepted until the position is filled.
As part of our pre-employment hiring process, background checks and drug screens are performed.
For more information about our hiring process, please visit: <a href="https://jobs.suburbanpropane.com/our-hiring-process/" target="_blank">https://jobs.suburbanpropane.com/our-hiring-process/</a>
At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual’s age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.
In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: <a href="https://www.phila.gov/documents/fair-chance-hiring-law-poster" target="_blank">https://www.phila.gov/documents/fair-chance-hiring-law-poster</a>

Customer Service Center Manager

<h3>Job Description</h3>
Job Description
 
The Sr. Manager, Customer Service is responsible for leading the Customer Service team members which support E&amp;R customers. The Sr. Manager will partner with executive leadership to define the strategy to support E&amp;R customers, metrics to define capacity of the Customer Service team and ensure a high level of satisfaction with E&amp;R customers. The Sr. Manager is empowered to make key strategic decisions impacting every aspect of Customer Service to deliver customer service goals, P&amp;L performance, to build a culture of Continuous Improvement and to create an environment that is conducive to achieving operational measurements with a focus on providing exceptional customer service.
Under the direction, specific duties include:
<ul>
<li>Manages, plans, and directs the overall service-related activities for E&amp;R Customer Service Team Members.</li>
<li>Develop and monitor the application of operating systems including policies and procedures, operating structure, and information flow.</li>
<li>Ensure the volume of work produced meets productivity, service and exceeds quality standards.</li>
<li>Manage the activities of leaders in Customer Service with accountability for goals, objectives, and operational policies.</li>
<li>Participate in the development of functional strategy.</li>
<li>Identify, analyze, organize, and lead operational development opportunities that are scalable throughout E&amp;R.</li>
<li>Builds a Continuous Improvement culture by generating process improvements required to drive standardization and effectiveness.</li>
</ul>
 
PREFERRED EDUCATION &amp; EXPERIENCE:
<ul>
<li>5-7 years of people leader experience related to management and Customer relations – including call center and customer service environments.</li>
<li>Experienced in leading virtual or remote teams.</li>
<li>Strong verbal and written communication skills across all levels of the organization</li>
<li>Demonstrate the ability to lead large scale initiatives and projects and execute change leadership.</li>
<li>Build strong networks to work cross-functionally.</li>
<li>Effectively utilize and interpret multiple data points to evaluate risk and make appropriate broad business decisions. </li>
</ul>
SKILLS AND ABILITIES:
<ul>
<li>Computer knowledge- Excel, Word, PowerPoint, Outlook.</li>
</ul>
<ul>
<li>Attention to detail and the ability to multi-task</li>
<li>Use leadership skills to coach and facilitate service improvement, team behavior and to effectively communicate our vision and direction</li>
<li>Has a solid understanding of the industry, market trends and customer base.</li>
</ul>
WORK ENVIRONMENT:
<ul>
<li>Work conditions are typical of an office environment</li>
<li>Office job requires ability to lift &lt;25 lbs. and/or rarely work in difficult positions</li>
<li>Hybrid schedule</li>
<li>10-15% of travel may be required</li>
</ul>
 
The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Sr. Manager, E&R Customer Service/ Customer

<h3>Job Description</h3>
Job DescriptionGeneral Characteristics Directs the Customer Service’s hotline and order processing services for an enterprise. Responsible for business strategy and planning to ensure the organization has the appropriate resources, budget, tools and customer satisfaction metrics needed to provide the highest level of customer service. Establishes quality standards and performance metrics for customer service’s hotline performance. Manages the design and implementation of knowledge based systems, ensures appropriate resources are available to respond to customer inquiries/issues. Develops and implements learning strategy to maintain knowledge and provide growth for representatives. Resolves complex customer issues. Education: Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience. Experience: A minimum of 7 years of related IT and business work experience in customer support and service functions. Experience with managing teams and projects in multiple technological and business environments. Breadth: Middle level management. Works under general direction of senior level management. Typically manages and mentors supervisors, project leads and/or technical staff. Works on multiple, complex issues/projects as a technical leader and a subject matter expert. Frequently reports to a Chief Information Officer, IT Chief Operating Officer, E-Business Executive or Departmental IT Executive. *Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.*
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Manager, Customer Service Hotline

<h3>Job Description</h3>
Job Description
Job purpose
The Customer Service Manager oversees and leads customer service activities in a fast-paced, 24/7 manufacturing environment, including but not limited to: processing of all orders, responding to all customer inquiries, making product recommendations, direct management responsibilities, handling customer concerns, complaints and returns, and making recommendations for service improvements throughout the organization. This role is more than a traditional customer service manager position. The successful candidate will transition between acting as a working manager, a line manager, a strategic manager, and/or a project manager.
Duties and responsibilities
<ul>
<li>Identify and report on key customer satisfaction measurements.</li>
<li>Monitor customer satisfaction levels and proactively identify areas for improvement. </li>
<li>Maintain documents and ensure team is working in accordance with ISO procedures. </li>
<li>Hold regular team meetings. </li>
<li>Spearhead investigation and drive resolution of customer care issues</li>
<li>Serve as SME of all customer service functionality in ERP system (currently Epicor). </li>
<li>Serve as an escalation point for front-line CSRs.</li>
<li>Manage team members, establish performance goals and conduct coaching and training, performance management, and regular evaluations.</li>
<li>Administer company policies and procedures.</li>
<li>Identify customer service trends and recommends service enhancement programs and/or activities.</li>
<li>Collaborate and partner with Sales and Marketing to support initiatives.</li>
<li>Work cross-functionally to meet customer and business needs</li>
<li>Maintain job knowledge by participation in educational opportunities, appropriate networking and professional organizations.</li>
<li>Develop and maintain deep knowledge of DNP’s customer base and their needs</li>
<li>Other duties as assigned by management. </li>
</ul>
Qualifications
<ul>
<li>5-8 years people management experience</li>
<li>Bachelor’s Degree in management and/or communications preferred </li>
<li>Demonstrated experience in customer service / CS management in a business environment involved with physical product</li>
<li>Manufacturing industry experience a plus</li>
<li>Bilingual in Spanish/Portuguese a plus</li>
<li>Extensive experience and knowledge of Microsoft Office products, ERP systems, etc.</li>
<li>Strong team player, self‐starter, leadership mindset and high integrity</li>
<li>Sense of urgency when dealing with customer issues and coordinating tasks</li>
<li>Excellent organizational and multitasking skills</li>
<li>Excellent communication skills (verbal &amp; written) for effective vendor &amp; internal staff communication at all levels</li>
<li>Attention to detail, drives tasks to closure efficiently with error‐free end result</li>
<li>Reasoning ability – the ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems involving a few concrete variables in standard or non-standard situations. Ability to work independently and take appropriate corrective action when minor problems arise.</li>
</ul>
Supervisory Responsibilities
This position supervises the Customer Service employees and Order Entry Supervisor.
Physical Demands
<ul>
<li>Must be able to sit/stand for 8 hours</li>
<li>The employee is frequently required to talk or hear, sit, type, stand, and walk. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision, depth perception, peripheral vision, and ability to adjust focus. May occasionally be required to lift and carry up to 30 pounds. May occasionally be required to bend, reach, squat and kneel.</li>
<li>Ability to work in an office setting, and spend primary working hours at a desk using a computer and other office equipment such as printers, copiers, postage machines, etc.</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Safety Requirements
Ability to wear required PPE if in any manufacturing area.
 
The hiring range for this position is $70,000 to $90,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. DNP offers a competitive and comprehensive total rewards package. The benefits for this position include health, dental, vision, critical illness, life insurance, flexible spending, retirement, paid time off, pet insurance, and many retail discounts.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) – the world’s largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer’s specific business goals and objectives—backed by the quality and reliability today’s customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at <a href="http://www.dnpphoto.com/en-us/" target="_blank">www.dnpphoto.com/en-us/</a>.
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

<h3>Job Description</h3>
Job Description
 
DEPARTMENT: Customer Service 
JOB TYPE: Full-Time
LOCATION: Johns Creek, GA
REPORTS TO: Operations Manager
SUMMARY: Founded in 2014, Zywie Healthcare is a cardiac monitoring company. We record and transmit patients’ EKGs through holter monitor, event monitor, &amp; mobile cardiac telemetry monitors. We are a trendsetter in the industry by putting doctors’ offices and hospitals in complete control of their cardiac monitoring. As an organization on the cutting-edge of medical science, we plan to expand beyond the confines of a cardiac device company to become the gold standard for patient care. We want you to help us make this a reality. 
We currently have an opening for a Customer Service Manager in our Johns Creek office. The CSM is responsible for the supervision of both of the internal and external customer service representatives, along with reporting, staffing, and oversight of the day-to-day functions of the department.

DUTIES AND RESPONSIBILITIES:
<ul>
<li>Supervise, train, and mentor customer service representatives.</li>
<li>Conduct performance evaluations and provide constructive feedback.</li>
<li>Foster a positive and collaborative team environment.</li>
<li>Manage daily operations of the customer service department, including staffing, scheduling, and resource allocation.</li>
<li>Monitor and analyze key performance indicators (KPIs) to ensure service standards are met.</li>
<li>Address and resolve escalated customer issues and complaints in a timely and professional manner.</li>
<li>Develop and implement customer service policies, procedures, and best practices.</li>
<li>Identify areas for process improvement and lead initiatives to enhance efficiency and service quality.</li>
<li>Collaborate with other departments to ensure a seamless customer experience across all touchpoints.</li>
<li>Drive efforts to improve customer satisfaction and loyalty.</li>
<li>Gather and analyze customer feedback to inform service enhancements.</li>
<li>Ensure consistent application of company standards in all customer interactions.</li>
<li>Prepare regular reports on department performance, including metrics related to customer satisfaction, response times, and resolution rates.</li>
<li>Use data-driven insights to make informed decisions and recommend improvements.</li>
<li>Develop and deliver training programs to enhance team skills and knowledge.</li>
<li>Stay updated on industry trends and best practices to ensure the team is equipped with the latest tools and techniques</li>
</ul>
QUALIFICATIONS: 
<ul>
<li>Bachelor’s degree in business administration, Management, or a related field (or equivalent work experience).</li>
<li>Proven experience in a customer service management role, with a track record of leading high-performing teams.</li>
<li>Strong understanding of customer service principles, practices, and technologies.</li>
<li>Excellent communication, interpersonal, and problem-solving skills.</li>
<li>Ability to analyze data, identify trends, and make strategic recommendations.</li>
<li>Proficiency in customer service software and CRM systems.</li>
<li>Ability to work under pressure and manage multiple priorities in a fast-paced environment.</li>
</ul>
COMPETENCIES:
<ul>
<li>Leadership &amp; Team Development The ability to effectively supervise, mentor, and develop customer service representatives while fostering a collaborative team environment. This includes conducting performance evaluations, providing constructive feedback, and creating training programs that enhance team capabilities and knowledge retention.</li>
<li>Operational Excellence &amp; Process Management Expertise in managing daily departmental operations including staffing, scheduling, resource allocation, and workflow optimization. This competency involves monitoring KPIs, identifying process improvement opportunities, and implementing best practices to enhance efficiency and service quality.</li>
<li>Customer Relationship Management &amp; Problem Resolution Advanced skills in handling escalated customer issues, developing customer service policies, and ensuring consistent application of company standards. This includes the ability to resolve complex problems professionally while driving improvements in customer satisfaction and loyalty.</li>
<li>Data Analysis &amp; Strategic Decision Making Proficiency in analyzing customer feedback, performance metrics, and service data to make informed strategic recommendations. This involves preparing comprehensive reports on department performance and using data-driven insights to guide operational improvements.</li>
<li>Cross-Functional Collaboration &amp; Communication Strong interpersonal and communication skills necessary for collaborating with other departments to ensure seamless customer experiences. This includes the ability to work effectively across organizational touchpoints and maintain clear communication channels at all levels.</li>
</ul>

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
<ul>
<li>Primarily sedentary office work with extended computer use</li>
<li>Regular standing and walking for team meetings and floor supervision</li>
<li>Occasional lifting of office materials (up to 25 lbs)</li>
<li>Visual acuity required for data analysis and report review</li>
<li>Manual dexterity needed for computer operation and documentation</li>
</ul>
Benefits:
<ul>
<li>Health Insurance</li>
<li>PTO and Holidays</li>
<li>401(K)</li>
<li>Life Insurance </li>
<li>AD &amp; D Insurance</li>
</ul>
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Zywie is an Equal Opportunity Employer. Zywie does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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