field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionDescription:
Southwest Strategies Group is seeking a full-time, entry-level Account Coordinator to join our San Diego team. If you thrive in a fast-paced, client-focused environment and are eager to grow in a multi-faceted role, we’d love to hear from you! This role is ideal for someone with strong writing and interpersonal skills, who is highly organized, efficient, and able to multitask effectively. You will support project managers with community outreach, media relations and social media for the agency’s wide range of development, transportation, infrastructure and energy clients.
 
Southwest Strategies Group is focused on building leaders in our industry and community. Our group of companies is comprised of award-winning institutions across the state: BergDavis Public Affairs, ColLAborate, Katz &amp; Associates, Kiterocket, and Southwest Strategies. With over 120 professionals with diverse backgrounds and experience, our team is uniquely positioned to meet stakeholders where they are. We approach every project as a trusted partner, leveraging our decades of expertise to provide custom strategies that help our clients get results. 
 
Essential Functions/Responsibilities
<ul>
<li>Cultivate community awareness and support for projects through targeted outreach, canvassing, phone calls, meetings and events</li>
<li>Provide general account support to clients needing community relations, digital advocacy and strategic communication services</li>
<li>Develop engaging and innovative content for social media, advertising, videos, websites, fact sheets, presentations, newsletters and other collateral</li>
<li>Assist with special event planning and coordination including conducting preliminary research and supporting event execution and staffing</li>
<li>Assist with client-related media coverage and social media tracking</li>
<li>Conduct in-depth client-related research and develop stakeholder databases</li>
<li>Respond to stakeholder inquiries and track outreach and activities in project logs</li>
<li>Manage client action item and task lists</li>
<li>Assist in coordinating public hearings or open houses, including managing invites, tracking RSVPs, and supporting set up and cleanup activities</li>
<li>Additional responsibilities as assigned</li>
</ul>
Position:
 Location and Travel: This person must be located in San Diego, CA. Our offices operate on a hybrid schedule, with 3 days onsite in San Diego. Travel is required up to 10-15% of the time. This role will include early mornings, evenings, and weekends as required. 
 
Compensation:
The annual base amount for this position is dependent on several factors, including the candidate’s geographic location, experience, and qualifications. The annual base amount may be adjusted based on market conditions in the location where the employee resides.
 
A typical annual base range for this role is: $52,000– $56,000 - non-exempt, hourly (actual compensation may vary by location and will follow local regulations). 
 
What we offer:
<ul>
<li>Competitive salary with opportunities for growth</li>
<li>Benefits including comprehensive medical care, flexible spending accounts, paid time off and profit sharing</li>
<li>Opportunities to work on impactful projects that affect the future of our state</li>
<li>Opportunities to engage with some of the region's most influential stakeholders</li>
</ul>
Requirements:
Qualifications
<ul>
<li>Bachelor’s degree in Communications, English, Public Relations, Marketing, Journalism, Public Administration or similar preferred</li>
<li>Familiarity with AP Style and standard rules of grammar</li>
<li>Spanish fluency required</li>
</ul>

Account Coordinator

<h3>Job Description</h3>
Job DescriptionJob Title: Customer Account Coordinator Department: Front Office Reports To: VP of Sales FLSA Classification: Non-Exempt Compensation: $21–$25/hour Schedule: Monday–Friday, 7:30 AM – 4:00 PM (On-site) Location: Elk Grove Village, ILPosition Summary:We’re seeking a reliable and detail-oriented Customer Account Coordinator to serve as a key liaison between our company and customers. In this front-line role, you will manage the full order process—from entry to delivery—while supporting customer needs, resolving issues, and collaborating with internal departments to ensure a seamless experience. This role combines administrative, clerical, and logistics responsibilities in a fast-paced, customer-focused environment.Key Responsibilities:
<ul>
<li>Act as the primary point of contact for customer inquiries, complaints, and service needs</li>
<li>Accurately enter and manage customer orders, ensuring timely processing and fulfillment</li>
<li>Communicate order status, backorders, delays, shortages, and delivery timelines</li>
<li>Support live interactions via phone, email, or in person at the front desk</li>
<li>Collaborate with sales, operations, and warehouse teams to meet customer expectations</li>
<li>Schedule and coordinate incoming/outgoing freight with attention to customer-specific requirements</li>
<li>Monitor inventory levels and work with internal teams to ensure product availability</li>
<li>Resolve logistics issues such as shipping delays, overages, or damaged goods</li>
<li>Work with vendors, carriers, and internal departments to ensure efficient delivery</li>
<li>Perform accurate data entry for orders, shipping documentation, and customer records</li>
<li>Submit and reconcile expense reports</li>
<li>Assist with preparation and review of basic financial reports</li>
<li>Provide support for accounts receivable/payable and payroll processing when needed</li>
<li>Contribute to special projects and other duties to support the broader business</li>
</ul>
Required Qualifications:
<ul>
<li>High school diploma or equivalent</li>
<li>2+ years of experience in customer service, logistics coordination, or administrative support</li>
<li>Strong written and verbal communication skills</li>
<li>Excellent attention to detail and organizational skills</li>
<li>Ability to manage multiple tasks and deadlines in a fast-paced setting</li>
<li>Proficiency with Microsoft Office (Excel, Word, Outlook)</li>
<li>Experience with order entry systems, logistics software, or inventory tools a plus</li>
<li>Strong problem-solving skills and the ability to work independently or as part of a team</li>
</ul>
Work Environment:This position is based on-site in a manufacturing environment. Expect exposure to machinery, noise, dust, grease, and moving mechanical parts. Use of PPE (Personal Protective Equipment) is required. About Trova Advisory Grou 
Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.
Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status. 
We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at <a href="mailto:trova@gotrova.com" target="_blank">trova@gotrova.com</a> Include the nature of your request and your contact information, and we will be happy to assist you.
Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.

Customer Account Coordinator

<h3>Job Description</h3>
Job Description 
Rite Rug has been one of the top, privately owned flooring companies, since 1934! We are looking for a motivated, detail oriented, Account Coordinator to join our team! If you are looking for a company where you are part of family, then Rite Rug is the place for you! $40,000 to $45,000 based on experience! 
Job Summary:
Employee will enter and order new home selections for installation. Manage accounts to ensure that builder install schedules are met.
Essential Duties and Responsibilities include the following:
<ul>
<li>Confirm all material is in warehouse for install and services</li>
<li> Maintain files</li>
<li> Request any job finishes</li>
<li> Communicate efficiently with Account Manager and Construction Mangers </li>
<li> Perform other duties as assigned</li>
<li> Confirm scheduling of installs</li>
<li> Schedule services with homeowners/builders</li>
<li>Gain a working knowledge of PODIO and RFMS construction and flooring software.</li>
<li>Gain a working knowledge of all builder scheduling systems </li>
</ul>
Qualifications and Requirements:
1. Have earned a minimum of a High School Diploma or equivalent.
2. Must have proficient computer skills, being comfortable enough to learn new systems. 
3. Be able to multi-task and prioritize the duties required.
4. Exhibit effective oral and written communication skills. #ZR 
 Company DescriptionTrusted Name in Flooring Since 1934! From a modest store on the corner of Cherry and High Streets in Downtown Columbus, Ohio, Rite Rug Flooring has expanded to become one of the largest flooring retailers in the United States. With three different divisions in 16 states, we are able to service all types of customer. Over 80 years we are still a family-owned business operating by the same values on which we were founded — offering the best products at competitive prices, with a staff of friendly, knowledgeable experts. 
<h3>Company Description</h3>
Trusted Name in Flooring Since 1934!\r\n\r\nFrom a modest store on the corner of Cherry and High Streets in Downtown Columbus, Ohio, Rite Rug Flooring has expanded to become one of the largest flooring retailers in the United States. With three different divisions in 16 states, we are able to service all types of customer. \r\n\r\nOver 80 years we are still a family-owned business operating by the same values on which we were founded — offering the best products at competitive prices, with a staff of friendly, knowledgeable experts.

Builder - Account Coordinator

<h3>Job Description</h3>
Job Description
Responsibilities
The Account Coordinator - Seasonal position is responsible for daily communication with customers, stores, Market Customer Spaces Sales Manager and both employee and third-party installation coordinators and installers. This position is responsible for managing the information flow between all parties involved in the installation process. This includes the Outside Sales Design Consultants, Central Design Team, and as well as the Customer Solutions Department (CSD). This is a full-time, hourly, and seasonal position. Must be based in Elmhurst, IL or the surrounding area and willing to work onsite. This is not a remote position. 
Starting pay for this role is $18.00 - $20.00/hour. 
Principal Duties and Responsibilities 
<ul>
<li>Works to ensure the customer’s installation is completed on the initial visit by facilitating communication between customers, stores and installers (employee and third-party) with a focus on the customer experience </li>
<li>Resolves installation issues in a timely manner via phone call and email communication with installers (employee and third-party) and stores </li>
<li>Collaborates with team members and supervisors efficiently and effectively, to assist customers </li>
<li>Utilizes Call Logs/emails to communicate effectively with stakeholders when issues occur prior to or during installation </li>
<li>Collects all pertinent information from callers to create effective and concise incident descriptions </li>
<li>Accountable for the timely and accurate updates to the incident in Salesforce, and for keeping all stakeholders informed throughout the process </li>
<li>Confirm the color and version of the space is correct before selling it </li>
<li>Adjusts installation orders for changes in price, schedule and designs when applicable </li>
<li>Maintains product knowledge of all custom closets systems and related components </li>
<li>Collects installation fees as needed </li>
<li>Processes installation charges for customers on TCS credit cards as needed </li>
<li>Provides Certificate of Insurance to involved parties for employee installer markets and facilitates the process for third party markets, based on customer’s building requirements </li>
<li>Maintains awareness of current and upcoming sales promotions </li>
<li>Communicates Installation Survey results to third party contractors </li>
<li>Consistently arrives promptly to work the assigned schedule </li>
<li>Responsible for maintaining discretion related to all confidential/sensitive company and customer information </li>
<li>Performs all other assigned tasks and duties </li>
</ul>
Experience and Skills Required
<ul>
<li>Experience in customer service field required; retail experience a plus </li>
<li>Strong communication with internal and external customers </li>
<li>Strong computer skills: proficiency in Outlook, Word and knowledge of Excel </li>
<li>Committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs, including evenings and weekends </li>
<li>Knowledge of industry business and passion for following trends in the industry </li>
<li>Communicates clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization. </li>
<li>Strong time management and organizational skills with the ability to successfully manage multiple projects at once </li>
<li>Quickly separates the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week </li>
<li>Flexible, with a positive attitude and passion for knowledge </li>
<li>Possess focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure </li>
<li>Professional manner and strong communication skills internally and with outside vendor partners </li>
<li>Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information </li>
<li>Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing </li>
</ul>
This is a seasonal position, with potential to convert to a full time exempt position, although not guaranteed. 
Company will not pay costs associated with immigration sponsorship.
The Container Store promotes a smoke-free, drug-free environment.  
We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act 
Office Physical Requirements 
State Specific Notices 
<ul></ul>

Account Coordinator - Seasonal

<h3>Job Description</h3>
Job Description
Notice to applicants:
<ul>
<li>This is a non-sponsorship opportunity; employer will not transfer or sponsor applicants for U.S. work authorizations.</li>
<li>Applicants are required to be legally authorized to work in the United States on a full-time basis immediately.</li>
<li>Candidates must be able to commute into an office and reside locally.</li>
</ul>
 
No Solicitations or Recruiters. Direct Emails with candidate resumes will be eliminated. Local Candidates Only
 
SUMMARY OF POSITION:
The Account Coordinator is responsible for coordinating work activities for assigned customer accounts to ensure efficient, service-oriented, and timely completion of client projects.
Job Description:
Account Services and Coordination:
<ul>
<li>Assists the Sales and Account Managers</li>
<li>Maintains and updates customers’ job timelines in collaboration with production and implementation teams</li>
<li>Coordinates production and deliverables with staff members in appropriate departments including Sales, Implementation Services, Data Processing, Information Systems, and others; communicates updated production information to customers</li>
<li>Monitors daily job progress for projects; anticipates potential problems and proactively manages details; ensures projects are on track and delivered on time </li>
</ul>
Client Communications and Documentation:
<ul>
<li>Keeps customer information and account details up-to-date by using proprietary Customer Relationship Management software; manages employee interactions with clients for effective customer service</li>
<li>Communicates and confirms production schedules with customers; conveys schedule adjustments to appropriate clients and staff members</li>
<li>Initiates change management processes when requested by clients or, as changes and updates are issued internally; monitors changes through to completion</li>
<li>Coordinates pricing and timelines</li>
<li>Performs weekly and/or monthly status calls with clients for current status updates or as needed </li>
</ul>
Support of Account Services Department: 
<ul>
<li>Performs as front line call center for customers to report issues; initiates problem tickets for internal research; initiates temporary and permanent resolutions in conjunction with clients and internal departments</li>
<li>Serves as a customer advocate; responds to customers’ requests and initiates appropriate actions and production changes </li>
<li>Supports the AS Department; schedules meetings, books conference rooms, coordinates conference calls, and provides other logistical client project support as needed</li>
</ul>
Requirements:
Education: 
<ul>
<li>Bachelor’s College degree (or combination of skills, experience and tenure at InfoIMAGE in lieu of degree)</li>
</ul>
Experience and Skills: 
<ul>
<li>A minimum of 3 years of customer service and administrative experience</li>
<li>Project management experience</li>
<li>Ability to work collaboratively with others in professional manner through building trust, respect and cooperation</li>
<li>Ability to work effectively and collaboratively with a diverse and multi-cultural and multi-generational staff</li>
<li>Demonstrated ability to problem solve</li>
<li>Excellent organizational skills and detailed oriented</li>
<li>Demonstrated ability to manage multiple projects and meet deadlines </li>
<li>Ability to quickly and appropriately prioritize conflicting demands</li>
<li>Ability to apply a high level of accuracy and attention to details to all tasks </li>
</ul>
Computer Skills: 
<ul>
<li>Proficient with databases, use of the Internet, and MS Office Suite software</li>
<li>Experience with Microsoft Project Management and/or proprietary project management</li>
</ul>
Language Skills: 
<ul>
<li>Must be fluent in English </li>
<li>Excellent verbal and written skills</li>
<li>Be able to communicate information in a clear, and concise manner</li>
<li>Outstanding customer services and phone skills</li>
</ul>
Physical Requirements: 
<ul>
<li>Able to utilize multi-limb and eye-hand coordination</li>
<li>Able to stand, bend, reach, stoop and lift boxes up to 25 lbs.</li>
<li>Able to function well in a fast pace / multi-tasking with organization and efficiency</li>
<li>Able to sit at desk, working on computer and phones for a full work day</li>
<li>Able to work overtime as needed</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCompany Description 
Adjective &amp; Co. is an award-winning branding and advertising agency headquartered in Jacksonville Beach, Florida with satellite offices in New York. We specialize in brand strategy, brand identity and design, advertising, digital, social media, and brand management. We only work with people who don’t suck—that goes for clients AND team members. We truly believe a happy team creates amazing work, you can do more with less, get scrappy when needed, and outthink vs. outspend the competition. Notable un-sucky clients include Gatorade, Insomnia Cookies, Chipotle, Sweetwater, New York Islanders, THE PLAYERS, and many others. We give our team lots of freedom, but it comes with lots of responsibility—and the occasional happy hour or three.
Us trapped in a bulleted nutshell
<ul>
<li>
The Un-agency
</li>
<li>
Ad Age "Small Agency of the Year" Southeast Gold
</li>
<li>
Award winning creative (Over 200 gold and silver ADDY awards)
</li>
<li>
Ad Age Best Places to Work &amp; Inc. Magazine “Top 50 Best Workplaces in the U.S." 4+years
</li>
<li>
Inc. 5000 list of the fastest-growing private companies in America
</li>
<li>
Killer portfolio of brands and clients that don't suck
</li>
<li>
Not on Facebook
</li>
<li>
Love coming to work. Hate leaving.
</li>
<li>
Think Winston Wolf, but in agency form
</li>
<li>
Out to take over the world
</li>
</ul>
Big Perk Energy
<ul>
<li>
Beach office within walking distance to the ocean in Jax Beach
</li>
<li>
Flexible work schedule
</li>
<li>
Travel accommodations for remote employees
</li>
<li>
Amazing, collaborative team environment (lots of work, but lots of fun)&nbsp;
</li>
<li>
Six weeks in holidays throughout the year and your birthday off
</li>
<li>
Vacation Un-Policy (take vacation time when you go on vacation)
</li>
<li>
Grown-up stuff like healthcare, dental, and retirement plan
</li>
<li>
Freedom to work when and where is best for you
</li>
<li>
Award shows &amp; Annual trips
</li>
</ul>
Job Description 
The Account Coordinator is an essential member of our client service team, supporting day-to-day account management and helping ensure projects run smoothly. This is an entry-level role where you will learn the fundamentals of client management, creative process, project management, and agency workflows. You’ll be expected to dive into projects, ask questions, and get your hands dirty (figuratively speaking). It’s the perfect role for someone curious, self-motivated, and excited to grow in the advertising industry.&nbsp;
The Day-To-Day:
<ul>
<li>
Provide daily support to the account team across a variety of projects&nbsp;
</li>
<li>
Help manage project timelines, deliverables, and internal communications&nbsp;
</li>
<li>
Assist in preparing creative briefs and presentations&nbsp;
</li>
<li>
Coordinate meetings, take notes, and track action items
</li>
<li>
Maintain project documentation, status reports, and schedules&nbsp;
</li>
<li>
Support coordination with agency partners and vendors&nbsp;
</li>
<li>
Participate in brainstorms and contribute ideas to creative problem-solving&nbsp;
</li>
<li>
Be eager, organized, proactive, and collaborative&nbsp;
</li>
<li>
Take your work seriously, but not yourself&nbsp;
</li>
</ul>
Qualifications 
<ul>
<li>A bachelor's degree in advertising, business, marketing, or a related field</li>
<li>Must be able to work in Jacksonville Beach office several days a week</li>
<li>Agency experience/agency internship experience preferred</li>
<li>Strong communication both written and speaking, problem-solving, organizational, and critical thinking abilities</li>
<li>Willingness to learn grow within the role and organization</li>
</ul>
 Additional Information

<h3>Job Description</h3>
Job DescriptionDescription:
The Customer Account Coordinator serves as a central point of contact between our company and our clients. This role is responsible for ensuring seamless order processing, managing customer inquiries and complaints, coordinating logistics, and supporting internal teams to deliver exceptional customer service. The Coordinator will perform a wide range of administrative, clerical, and logistical functions, ensuring timely and accurate communication and execution.
Requirements:
 
· Serve as the primary liaison for customers, providing timely responses to inquiries, complaints, and service requests.
· Enter and manage customer orders, ensuring accuracy and timely processing.
· Communicate order status, backorders, delays, shortages, and delivery updates to customers.
· Provide support for live customer interactions via phone, email, or at the front desk.
· Coordinate cross-functionally with sales, operations, and warehouse teams to meet customer expectations.
· Schedule incoming and outgoing freight, ensuring all customer-specific requirements are coordinated and met. 
· Monitor inventory levels to ensure product availability and coordinate with inventory/warehouse teams on stock status.
· Assist in resolving logistics-related issues including shipping delays, overages, or damaged goods.
· Work with vendors, carriers, and internal teams to ensure efficient and cost-effective delivery.
· Perform accurate data entry for customer records, orders, and shipping documentation.
· Submit and reconcile expense reports.
· Assist in preparing and reviewing basic financial statements and reports.
· Support accounts receivable/payable functions and assist with payroll processing as needed.
· Perform other related duties and special projects as assigned to support the team and overall business operations.
 Required Qualification:
· High school diploma or equivalent
· 2+ years of experience in customer service, logistics coordination, or administrative support.
· Strong communication and interpersonal skills, with a customer-focused approach.
· Excellent organizational skills and attention to detail.
· Ability to multitask and prioritize in a fast-paced, cross-functional environment.
· Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning internal systems.
· Experience with order entry, scheduling freight, or working with logistics/inventory systems is a plus.
· Ability to problem-solve and work independently as well as part of a team.

<h3>Job Description</h3>
Job Description
Do you have experience managing workflows while being detail oriented? Are you well-organized and have time management skills? Do you like interacting with customers? If so, we should talk.
We are&nbsp;Power Plus!&nbsp;A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We work with Fortune 500 companies across the country such as Amazon, Wal-Mart, Costco, and more. We’ve built a&nbsp;35-year reputation&nbsp;for excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. Our biggest differentiator is the quality of our people, and the working environment we create for them, which really has to be seen to be believed.
Benefits:
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Training and mentoring</li>
<li>401(k) with matching</li>
<li>Paid sick leave</li>
<li>Paid vacation</li>
</ul>
SUMMARY
This position is responsible for supporting internal operations within the Designed Video Surveillance division. This role focuses on managing equipment workflows, coordinating internal processes, supporting field technicians, and ensuring operational consistency across projects. The ideal candidate is highly organized, solution-driven, and experienced in operational support within a technical or service-oriented environment. This position may require flexible working hours, and overtime may be necessary depending on operational needs.
JOB RESPONSIBILITIES
<ul>
<li>Track DVS equipment inventory, coordinate material orders, and monitor trailer and camera allocations</li>
<li>Support technicians by ensuring they have accurate job details, equipment, and necessary documentation</li>
<li>Assist in creating and maintaining internal process documentation, pickup tickets, and PORs</li>
<li>Communicate with other departments to ensure alignment on job priorities, installations, and follow-ups</li>
<li>Troubleshoot and escalate issues with DVS equipment or camera systems in coordination with technical support</li>
<li>Perform quality control checks to ensure installations and deployments meet standards</li>
<li>Help maintain organized digital records of equipment deployments, customer site details, and job status</li>
<li>Provide support to the DVS Manager in monitoring operational progress and identifying process improvements</li>
<li>Assist with onboarding and training of new internal staff on DVS processes</li>
<li>Manage and track employee KPIs to ensure performance standards are being met</li>
<li>Supervise DVS employees and provide guidance as needed</li>
<li>Address additional operational needs as they arise</li>
</ul>
COMPETENCIES/REQUIREMENTS:
<ul>
<li>Detail-oriented and accountable</li>
<li>Comfortable managing multiple tasks and priorities</li>
<li>Collaborative, team-first mindset</li>
<li>Process-driven with a focus on continuous improvement</li>
<li>Strong organizational and multitasking abilities</li>
<li>Familiarity with mobile surveillance units, security systems, or Camcet a plus</li>
<li>Proficient in Microsoft Office Suite (Excel, Outlook) and comfortable learning internal tools/systems</li>
<li>Strong communication and problem-solving skills</li>
</ul>
Hourly Pay Range: $25.00 - $27.00
If you’ve always wanted to really make a difference, have your contributions mean something, and work for a place where loyalty, integrity, and hard work still means something, we want to hear from you!
Powered by JazzHR
zW9nm0Bcz8

Lead Account Coordinator

<h3>Job Description</h3>
Job DescriptionSales Account Coordinator &nbsp;
Who We Are
At MIRA Safety, we value one thing above all else: uncompromising protection.
This isn’t just a design philosophy — it’s our driving purpose. As a leading marketing and distribution company for personal protective equipment, we take pride in providing the same exceptional quality of gas masks, filters, hazmat suits, and survival gear to both professionals and civilians.
Based in Cedar Park, TX, MIRA Safety creates products purpose-built to shield users from the world’s worst chemical, biological, radiological, and nuclear threats (CBRN). Whether our customers are law enforcement officers, military operators, first responders, agricultural workers, or concerned citizens, we deliver durable, reliable products designed to save lives.
Put simply: we’re in the business of saving lives, and we believe everyone deserves the best possible chance at survival.
As part of recruiting process, please complete this Culture Index Survey, here is Link
Overview
The Sales Account Coordinator plays a vital role in supporting and growing MIRA Safety’s dealer network by combining sales coordination, customer success, and operational precision.
This hybrid role bridges account management, sales support, and customer experience, ensuring our dealer partners receive fast communication, accurate order handling, and proactive support that builds trust and drives growth.
The primary focus is on B2B dealer accounts only — all government and agency accounts are handled separately by the assigned Sales Account Manager.
During high-volume or “Red Alert” periods (or as needed), this position may also assist the Direct-to-Consumer (DTC) support team to ensure consistent, high-quality customer service across all channels.
Key ResponsibilitiesAccount &amp; Sales Coordination
<ul>
<li>Act as the main point of contact for assigned dealer accounts, managing inquiries, orders, and support needs. &nbsp;</li>
<li>Execute outbound outreach to existing and prospective dealers to drive reorders, promote new products, and expand account value. &nbsp;</li>
<li>Partner with sales leadership to identify and pursue upsell and cross-sell opportunities that align with dealer goals. &nbsp;</li>
<li>Track account metrics and maintain detailed CRM documentation using Zoho CRM, Ninety EOS, and Monday.com Kanban boards for visibility and accountability. &nbsp;</li>
<li>Support new dealer onboarding, ensuring a seamless start-to-finish experience. &nbsp;</li>
<li>Monitor order flow and work cross-functionally with fulfillment and logistics teams to ensure accurate, timely delivery and post-sale satisfaction. &nbsp;</li>
</ul>
Customer Experience &amp; Support
<ul>
<li>Provide customer service support during Red Alerts or as needed to assist with DTC inquiries and order processing. &nbsp;</li>
<li>Deliver fast, accurate, and empathetic responses to all customer and dealer communications. &nbsp;</li>
<li>Serve as the Voice of the Customer (VOC) — gathering feedback and collaborating internally to enhance processes and dealer experience. &nbsp;</li>
<li>Partner closely with marketing, fulfillment, and operations to maintain a consistent customer experience across all touchpoints. &nbsp;</li>
<li>Maintain a strong understanding of product lines and policies to communicate effectively with dealers. &nbsp;</li>
</ul>
Qualifications
<ul>
<li>2–4 years of experience in account coordination, inside sales, or customer success (B2B preferred). &nbsp;</li>
<li>Strong written and verbal communication skills. &nbsp;</li>
<li>Highly organized, detail-oriented, and comfortable managing multiple priorities. &nbsp;</li>
<li>Proficiency in Zoho CRM, NinetyEOS, and Monday.com (or equivalent tools). &nbsp;</li>
<li>Customer-first mindset with proactive problem-solving and follow-through. &nbsp;</li>
<li>Team-oriented with the ability to collaborate across departments in a fast-paced environment. &nbsp;</li>
</ul>
Key Performance Indicators (KPIs)Customer Service &amp; Support KPIs&nbsp;&nbsp;
<ul>
<li>Response Time: Average initial reply under 1 hour during business hours. &nbsp;</li>
<li>Resolution Time: 90% of inquiries resolved within 24 hours. &nbsp;</li>
<li>CSAT Score: Maintain ≥ 90% customer satisfaction. &nbsp;</li>
<li>Ticket Handling Efficiency: Maintain high closure rate with accurate documentation. &nbsp;</li>
<li>Quality &amp; Tone Consistency: Demonstrate professionalism and brand alignment in all interactions. &nbsp;</li>
<li>Cross-Team Support: Positive peer and supervisor feedback during Red Alert periods. &nbsp;</li>
</ul>
Dealer Growth &amp; Account Management KPIs
<ul>
<li>Outbound Call Activity: Maintain 50–70 outbound calls per day to active and prospective dealer accounts. &nbsp;</li>
<li>Account Retention: ≥ 95% active dealer retention rate. &nbsp;</li>
<li>Outbound Conversion Rate: Target 20–25% conversion on qualified outbound dealer contacts. &nbsp;</li>
<li>Revenue Growth: Achieve 3–5% quarterly increase in dealer book of business. &nbsp;</li>
<li>CRM Accuracy: Maintain ≥ 98% data accuracy within Zoho/Ninety/Monday platforms. &nbsp;</li>
<li>VOC Feedback: Submit documented dealer feedback or improvement recommendations monthly. &nbsp;</li>
<li>Team Collaboration: Consistent follow-through on dealer issues and internal coordination. &nbsp;</li>
</ul>
What We Offer
<ul>
<li>Comprehensive health, dental, and vision insurance, with 75% of individual coverage paid by us</li>
<li>Optional life, hospital, critical illness, and accident insurance</li>
<li>Generous paid time off (PTO) and sick leave</li>
<li>7 paid holidays to relax and recharge &nbsp;</li>
</ul>
Plus, amazing perks at our brand-new Cedar Park office:
<ul>
<li>Onsite gym and private soundproof pods to focus or unwind</li>
<li>Sauna, ice plunge and red light therapy for ultimate wellness</li>
<li>Game room with pool and darts to connect and have fun</li>
<li>Fully stocked modern break room with snacks</li>
<li>Free organic eggs from our on-site chicken farm — yes, really!</li>
</ul>
&nbsp;
Join us and thrive in an environment designed to support your health, happiness, and success.
Equal Opportunity Employer
MIRA Safety is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
 &nbsp;
Powered by JazzHR
zuz51D3z0D

10,537 Account Coordinator Jobs