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Supervisor Information Technology Services (Infrastructure) CalOptima CalOptima Health is seeking a highly motivated Supervisor Information Technology Services (Infrastructure) to join our team. The Supervisor Information Technology Services will assist the manager with overseeing technical assistance regarding hardware/software related requests through Information Technology Service Management (ITSM) elements such as incident management and request fulfillment. The incumbent will also assist with all requests for computer audits, disaster recovery planning and execution of such plans. The incumbent will assist management either directly or through the efforts provided by direct reports, which consist of assigned technical and operational personnel in the Information Technology (IT) group. The incumbent will provide oversight of assigned staff members in the day-to-day operations of the computer infrastructure and operations center units and will monitor and administer reviews for their staff. The incumbent will ensure that all policies and procedures of the organization and IT department are followed and executed in a professional manner. Position Information: 
<ul>
<li>Department: ITS- Infrastructure </li>
<li>Salary Grade: 314 - $99,902 - $159,843 ($48.03 - $76.8476) </li>
<li>Work Arrangement: Full Office **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>50% - Supervisory
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Responds to, updates and completes tickets generated by the Service Desk Ticket system and assigns them to other areas of the IT group accordingly.</li>
<li>Operates an efficient and trouble-free IT infrastructure environment in support of the company's day-to-day business operations.</li>
<li>Assists in recruitment, develops, mentors, supervises and appraises subordinates to provide an efficient and effective operation. Prepares and administers performance evaluations and recommends salary adjustments for staff when appropriate.</li>
<li>Supervises the daily activities of assigned staff to ensure timely and effective reporting, tracking, follow-up and communication of status to management and end-users. Develops and maintains subordinate team's work schedule to achieve optimal coverage and productivity. Performs daily time management and authorization for staff.</li>
<li>Ensures the physical safety of staff in the event of an emergency on premise and at remote sites.</li>
<li>Evaluates and recommends new technologies in desktop, mobility, server, network and storage technology to support business needs.</li>
<li>Collaborates with the team in creating new knowledge articles and updating and migrating existing knowledge articles to the ServiceNow Knowledge Base.</li>
<li>Monitors the Automatic Call Distribution (ACD) queue and ensure timely responses and resolutions within Service Level Agreements (SLAs) </li>
</ul>
</li>
<li>5% - Service Desk Support
<ul>
<li>Ensures that on-boarding tickets have been completed prior to the start date of a new hire, all equipment has been set up and tested and requested folder permissions granted.</li>
<li>Ensures that off-boarding tasks are completed timely, including the retrieval of assets and removal of credentials.</li>
<li>Advises and recommends improvements in organizational, operational, procedural and workflow plans.</li>
<li>Plays a key role in internal Outage processes, assigning tickets and promoting to Problems when necessary and assists in coordinating teams to troubleshoot to resolution.</li>
<li>Participates with on-call support for any production processing and/or infrastructure issues supported by the IT group.</li>
<li>Assists in managing the operation of a data center and its related infrastructure components, including coordinating the monitoring activities for data center server, storage and network communications.</li>
<li>Monitors communications on incident status to end-users and management and participates in more complex IT problem solving and advanced project work.</li>
<li>Aids in asset management and e-waste of IT infrastructure hardware.</li>
<li>Monitors and assigns tickets ensuring they are promptly distributed to the appropriate team members based on priority, complexity and skill set.</li>
<li>Provide and communicate daily and weekly ServiceNow metrics.</li>
<li>Assists with monthly server patching using Tanium. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in business administration, computer science or related field PLUS 3 years of senior level desktop, server, storage, network or telephony communications support experience required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>3 years of progressive experience in Microsoft Office 365, Windows PC systems, Active Directory, and/or Microsoft SharePoint Online required. </li>
<li>Experience deploying, troubleshooting and managing Windows 10/11 and macOS/iOS devices in a corporate environment required. </li>
</ul>
 Preferred Qualifications: 
<ul>
<li>ITSM/ Information Technology Infrastructure Library (ITIL) certifications related to the provisioning of services. </li>
<li>CompTIA Security+, CompTIA A+ or HDI Support Center Analyst (SCA) certification. </li>
<li>Microsoft Windows certification. </li>
<li>Apple Certified Support Professional (ACSP), Microsoft Office Specialist (MOS) or equivalent experience. </li>
<li>2 years of supervisory experience or entry level leadership role, scheduling, delegating tasks and assigning resources. </li>
<li>Experience using IT service management solutions. </li>
<li>Government and/or health care experience with general understanding of Protected Health Information (PHI) and Personally Identifiable Information (PII).</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6296758&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is June 25, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6296758" target="_blank">https://jobs.caloptima.org/jobs/supervisor-information-technology-services-infrastructure-505-city-parkway-west-california-united-states</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-acefa7cc4dc431458ce3f79fb4eba29e

Supervisor Information Technology Services (Infrastructure)

About the Role:
As a Specialist Sales Manager, NG SIEM/Logscale, you will have the exciting opportunity to help promote the growth and shape the future of the Next-Gen SIEM and Log Management business at CrowdStrike. You will combine your relevant technology sales experience with solid industry insight to successfully position our industry-leading NG SIEM and log management platform to our top Enterprise customers– articulating and demonstrating business value/ROI. Your job is to build out your territory and maximize market adoption. In return, this position offers uncapped income potential in one of the most strategic, fastest-growing segments of the technology industry and an opportunity to join a company at the forefront of establishing de facto leadership in this market.
What You'll Do:
<ul>
<li>
Identify, develop, and execute account strategy to close new business opportunities and expanding revenue with customers across the assigned region; independently and cooperatively.
</li>
<li>
Scope, negotiate, and bring to closure agreements to exceed booking and revenue quota targets.
</li>
<li>
Target and gain access to decision makers in key prospect accounts in the assigned territory.
</li>
<li>
Establish access and maintain existing relationships with key decision makers (typically at the CIO and CSO level) in industry, partners, and enterprise customers to drive all pertinent issues related to sales strategy and goal attainment.
</li>
<li>
Collaborate with peers with cross-functional teams (including the Field Sales, Channels &amp; Alliances, Marketing, Sales Operations, Sales Engineering, Services, Customer Support, and Product Management) to create visibility with target accounts and drive engagement of prospects at both the individual contributor and executive level.
</li>
<li>
Work cooperatively with partners to leverage their established account presence and relationships.
</li>
<li>
Capture, maintain, and disseminate accurate and relevant prospect information using Salesforce.com.
</li>
</ul>
What You’ll Need:
<ul>
<li>
5+ years of high achievement selling enterprise platform solutions into one of the following markets (SIEM, log management, cybersecurity, observability, data analytics, or data management).
</li>
<li>
Ability to adapt, thrive and excel in a fast-moving, nimble environment.
</li>
<li>
Strong presentation skills and ability to skillfully interact with technical stakeholders as well as executive decision makers.
</li>
<li>
Success in owning and running the entire sales cycle from lead generation to close with a disciplined approach / methodology (MEDDPICC, MEDDIC, Challenger, Sandler, etc).
</li>
<li>
Comfortable in team selling environment working in close collaboration with peers in the CrowdStrike sales organization.
</li>
<li>
History and reputable track record of exceeding goals and sales quotas – high achiever!
</li>
<li>
Consultative sales approach – ability to challenge companies/businesses to think differently.
</li>
<li>
Strength in evangelizing technology and new account acquisition (hunting) – ability to discover and uncover new opportunities with prospects and existing business customers.
</li>
<li>
Highly motivated and professional, with excellent verbal communication and interpersonal skills.
</li>
<li>
Outstanding organizational skills with the ability to prioritize and complete multiple tasks to meet deadlines.
</li>
<li>
Self-starter able to work independently but also team oriented – work together, win together attitude. 
</li>
<li>
Excellent problem resolution skills – resourceful and constructive.
</li>
</ul>
#LI-Remote
#LI-SL1
#LI-AB3

Specialist Sales Manager - NG SIEM (Remote)

About the Role:
Adaptive Shield, a CrowdStrike company, &nbsp;is a leading provider of SSPM solutions that enables security teams to stay on top of their organization's; apps, identities, and any unusual behavior in their SaaS ecosystem. Today it is transforming how CrowdStrike’s Falcon protects our customers. That’s why we’re not just looking for candidates with impressive resumes; we’re seeking pioneers. We’re on a quest to enrich our team with individuals who bring more than just expertise - we want trailblazers who have navigated the realms we’re venturing into. Your experience in this new field won't just be valued; it will be the cornerstone of our journey towards innovation.At the core of this is our people. It’s important to inspire, support, and enable one another, so we've chosen a diverse group of talented, compassionate, and fun people to work with. The work is challenging but also allows for great flexibility to prioritize off-work commitments. We’ve found this to be the perfect mix for us. If you see yourself as a great match, we’d love nothing more than for you to join us at the forefront of innovation as our new Sales Engineer!
 As a Pre-Sales Engineer at Adaptive Shield covering California, you will play a pivotal role in driving sales growth and customer success across the region. You will collaborate closely with our sales teams to provide technical expertise, conduct product demonstrations, and proofs of value (POVs).. You’ll be a product specialist that will assist the broader sales team with your expertise in this new and exciting product.
What You'll Do:
<ul>
<li>
As a Sales Engineer, you’ll be the face of Adaptive Shield for prospective customers. Working alongside our sales team, you’ll take ownership of the technical relationship through the sales cycle.
</li>
<li>
You’ll also maintain that relationship with the customer as they discover what Adaptive Shield can do for them, expand their use, and provide feedback to our Product Management team.
</li>
<li>
You’ll become a trusted advisor by providing technical value in your interactions with prospective customers, answering technical questions, demonstrating capabilities, and laying out a technical vision of SSPM.&nbsp;
</li>
<li>
You’ll be working closely with the teams in sales, leadership, marketing, support, customer success, and engineering. In particular, you’ll be a critical part of the sales team; providing feedback on deal progress, uncovering the wants and needs of prospects, and translating that to tangible value from the Adaptive Shield platform, ultimately bringing more customers to CrowdStrike.
</li>
<li>
In addition to guiding prospective customers through their discovery of Adaptive Shield, you’ll also play an integral part in defining and executing on our go-to-market strategy - exploring new use cases, integrations, partnerships, etc. In other words, your success in this role will have a significant impact on the expansion of Adaptive Shield worldwide as a part of our team of specialists.
</li>
</ul>
What You'll Need:
<ul>
<li>
We’re looking for a colleague with a great compassion for taking care of prospective customers and their challenges combined with well-rounded technical, analytical, and sales skills.
</li>
<li>
You appreciate the importance of teamwork, but will also benefit from your proactive approach to solving challenges and helping external and internal parties.
</li>
<li>
Strong technical knowledge of SaaS/Cloud platforms (Salesforce, 365 etc) and security concepts (network security, endpoint security, threat detection).&nbsp;
</li>
<li>
Ideally, you’ve participated in one or more of the common sales processes such as MEDDPICC, Challenger Selling, or Value Selling in a pre-sales or architect role.
</li>
<li>
Ability to adapt, thrive and excel in a fast-moving, nimble environment.
</li>
<li>
Comfortable in a team selling environment, working in close collaboration with peers in the CrowdStrike sales organization.
</li>
<li>
Consultative sales approach – ability to challenge companies/businesses to think differently.
</li>
<li>
Strength in evangelizing technology and new account acquisition (hunting) – ability to discover and uncover new opportunities with prospects and existing business customers.
</li>
<li>
Highly motivated and professional, with excellent verbal communication and interpersonal skills.
</li>
<li>
Outstanding organizational skills with the attested ability to prioritize and complete multiple tasks to meet deadlines.
</li>
<li>
Self-starter able to work independently but also team oriented – work together win together attitude.&nbsp;&nbsp;
</li>
<li>
Excellent problem resolution skills – resourceful and constructive.
</li>
<li>
Willingly experiment with new technologies, techniques, and approaches to understand and communicate the unique value of CrowdStrike’s solutions.
</li>
<li>
A bachelor's degree in Computer Science, Information Systems, or a related field is an advantage.
</li>
<li>
3+ years of experience in a pre-sales engineering role within the cybersecurity or cloud security industry.
</li>
<li>
Curiosity and a growth mindset to continuously learn and improve.
</li>
<li>
Capacity to create scalable processes (e.g. demo scripts, POV workflows).
</li>
</ul>
#LI-Remote
#LI-SL1

Sales Engineer - Adaptive Shield (Remote)

TITLE: State Specialist for Disaster Education&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
DEPARTMENT: Community Resource Development (CRD)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
REPORTS TO: Assistant Extension Administrator
EFFECTIVE DATE: The position will remain open until filled
EMPLOYMENT STATUS: Full-Time&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;
EMPLOYMENT CLASSIFICATION: Exempt

PRINCIPAL PURPOSE OF JOB: Disaster Educator plays a vital role in providing education and resources related to disaster preparedness, response, and recovery to the community. This position is responsible for developing and delivering educational programs and materials to increase community resilience and ensure individuals, families, and communities are better prepared to handle natural or man-made disasters. The specialist will work closely with county extension offices, emergency management agencies, and community organizations to coordinate and implement disaster education initiatives.
ESSENTIAL JOB FUNCTIONS:&nbsp;
<ul>
<li>Conduct needs assessments to identify community disaster preparedness gaps and priorities.</li>
<li>Design, develop, and deliver educational programs and workshops related to disaster preparedness, response, and recovery.</li>
<li>Utilize various teaching methods, including in-person training, webinars, workshops, and multimedia resources, to effectively communicate with diverse audiences.</li>
<li>Collaborate with other extension specialists and subject matter experts to incorporate relevant information and best practices into educational materials that extension staff may implement or utilize for programming.</li>
<li>Create and curate educational resources, fact sheets, guides, and instructional materials related to disaster preparedness and recovery.</li>
<li>Stay updated on emerging trends, technologies, and best practices in disaster education and incorporate them into resource development.</li>
<li>Ensure all educational materials and resources are accurate, evidence-based, and accessible to diverse audiences, including individuals with disabilities and non-English speakers.</li>
<li>Develop and implement evaluation tools and methodologies to measure the impact and effectiveness of disaster education programs.</li>
<li>Collect and analyze data to assess program outcomes and identify areas for improvement.</li>
<li>Prepare regular reports and documentation of program activities, including participation numbers, success stories, and recommendations for future enhancements.</li>
<li>Coordinate and work with extension staff, nutrition expertise, and other external personal to respond to emergency food allocation and distribution (utilizing mobile nutrition kitchen) to assist survivors</li>
<li>Partner with other disaster educators across the state to support disaster initiatives and programming</li>
</ul>
OTHER DUTIES:&nbsp;The position will conduct other duties as required.
QUALIFICATIONS: &nbsp; &nbsp;&nbsp;
<ul>
<li>A master’s degree in a relevant field such as emergency management, disaster management, education, or a related discipline.</li>
<li>Experience in disaster education, emergency management, or related fields is highly desirable.</li>
<li>Strong knowledge of disaster preparedness, response, and recovery strategies, including hazard mitigation, community resilience, and post-disaster rebuilding.</li>
<li>Excellent communication and presentation skills with the ability to effectively convey complex information to diverse audiences.</li>
<li>Experience in curriculum development, instructional design, and resource creation for educational programs.</li>
<li>Proficient in using technology and multimedia tools for developing educational materials and delivering presentations.</li>
<li>Ability to work independently, as well as collaborate and build partnerships with community stakeholders and organizations.</li>
<li>Strong organizational skills and the ability to manage multiple projects and priorities simultaneously.</li>
<li>Familiarity with extension programs and the Cooperative Extension System is a plus.</li>
</ul>
Licensing and Certifications: None
KNOWLEDGE, SKILLS, and ABILITIES:&nbsp;&nbsp;&nbsp; 
<ul>
<li>Strong interpersonal skills, creativity, technological skills, and attention to detail, are important qualities of a skilled program development facilitator.</li>
<li>Evidence of demonstrated experience in program planning, implementation, and evaluation.</li>
<li>Ability to interact and gain support from constituencies outside the university such as business and industry, state and federal agencies and non-profit and private foundations.</li>
<li>Ability to create, compose, and edit written materials.</li>
<li>Knowledge of supplies, equipment, and/or services ordering and inventory control.</li>
<li>Word processing and/or data entry skills.</li>
<li>Ability to maintain confidentiality of records and information.</li>
<li>Ability to communicate effectively, both orally and in writing.</li>
<li>Ability to maintain calendars and schedule appointments.</li>
<li>Organizing and coordinating skills</li>
<li>Ability to understand and follow specific instructions and procedures.</li>
<li>Ability to perform simple accounting procedures. Skill in the use of operating basic office equipment.</li>
</ul>
PHYSICAL REQUIREMENTS:&nbsp;
<ul>
<li>Work is normally performed in a typical interior/office work environment.</li>
<li>No or very limited physical effort required.</li>
<li>No or very limited exposure to physical risk.</li>
</ul>
The College of Agriculture, Community, and the Sciences strives for inclusive excellence and is interested in qualified candidates who can contribute to this effort through their research, teaching, and/or Extension programs.
KENTUCKY STATE UNIVERSITY is an Equal Opportunity Employer
The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.

State Specialist for Disaster Education

TITLE: State Specialist for Urban Community Resource Development&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
DEPARTMENT: Community Resource Development (CRD)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
REPORTS TO: Assistant Extension Administrator
EFFECTIVE DATE: Position will remain open until filled
EMPLOYMENT STATUS: Full-Time&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
EMPLOYMENT CLASSIFICATION: Exempt

PRINCIPAL PURPOSE OF JOB: As an Extension State Specialist for Urban Community Resource Development, you will be responsible for providing leadership, expertise, and support in the development and implementation of urban community resource programs. Your role will focus on promoting sustainable and equitable urban development, enhancing community engagement, and addressing the unique challenges faced by urban communities. You will work closely with local government officials, community organizations, and stakeholders as a crucial role in supporting urban communities, promoting their growth, and improving the quality of life for residents. Your expertise and leadership will contribute to creating sustainable and vibrant urban environments where communities can thrive
ESSENTIAL JOB FUNCTIONS:&nbsp;
<ul>
<li>Program Development: Develop and implement programs and initiatives that address the specific needs of urban communities, focusing on areas such as community revitalization, economic development, affordable housing, and environmental sustainability. Create or research best practices into educational materials that extension staff may implement or utilize for programming.</li>
<li>Community Engagement: Foster partnerships and collaborations with local government agencies, community organizations, and stakeholders to engage and empower urban communities. Organize and facilitate community meetings, workshops, and events to gather input, identify needs, and provide resources.</li>
<li>Needs Assessment: Conduct comprehensive needs assessments to identify the specific challenges and opportunities faced by urban communities. Collect and analyze data to inform program development and resource allocation.</li>
<li>Resource Development: Create and curate resources, including publications, guides, toolkits, and training materials, to support urban community development initiatives. Ensure resources are accessible, relevant, and tailored to the unique needs of urban communities. Identify the specific challenges and opportunities faced by urban communities. Collect and analyze data to inform program development and resource allocation.</li>
<li>Training and Capacity Building: Develop and deliver training programs and workshops for community leaders, local government officials, and stakeholders on topics related to urban community development, including leadership, governance, community planning, and sustainable development practices.</li>
<li>Policy Advocacy: Advocate for policies and practices that promote sustainable and equitable urban development. Collaborate with policymakers, government agencies, and community leaders to influence decision-making processes and advocate for the needs of urban communities.</li>
<li>Evaluation and Reporting: Monitor and evaluate program effectiveness and impact. Prepare reports and presentations to communicate program outcomes, success stories, and recommendations for improvement to stakeholders and funding agencies.</li>
<li>Professional Development: Stay updated on emerging trends, best practices, and research in urban community development. Attend conferences, workshops, and training sessions to enhance professional knowledge and skills.</li>
</ul>
OTHER DUTIES:&nbsp;The position will conduct other duties as required.
QUALIFICATIONS:
<ul>
<li>A master's or doctoral degree in urban planning, community development, public administration, or a related field.</li>
<li>Experience working in urban communities and a strong understanding of the unique challenges and dynamics of urban development.</li>
<li>Knowledge of community development principles, strategies, and practices, with a focus on sustainability, equity, and social justice.</li>
<li>Excellent interpersonal and communication skills to effectively engage and collaborate with diverse stakeholders.</li>
<li>Strong analytical and problem-solving abilities to conduct needs assessments, analyze data, and develop evidence-based strategies.</li>
<li>Ability to lead and facilitate community engagement processes, including workshops, meetings, and group discussions.</li>
<li>Proficiency in project management, program evaluation, and reporting.</li>
<li>Familiarity with relevant policies, regulations, and funding sources related to urban community development.</li>
<li>Demonstrated commitment to inclusivity, diversity, and social equity in community development efforts.</li>
</ul>
Licensing and Certifications: None
KNOWLEDGE, SKILLS, and ABILITIES:&nbsp;&nbsp;&nbsp; 
<ul>
<li>Strong interpersonal skills, creativity, technological skills, and attention to detail, are important qualities of a skilled program development facilitator.</li>
<li>Evidence of demonstrated experience in program planning, implementation, and evaluation.</li>
<li>Ability to interact and gain support from constituencies outside the university such as business and industry, state and federal agencies and non-profit and private foundations.</li>
<li>Ability to create, compose, and edit written materials. Knowledge of supplies, equipment, and/or services ordering and inventory control.</li>
<li>Word processing and/or data entry skills.</li>
<li>Ability to maintain confidentiality of records and information. Ability to communicate effectively, both orally and in writing.</li>
<li>Ability to maintain calendars and schedule appointments.</li>
<li>Organizing and coordinating skills Ability to understand and follow specific instructions and procedures.</li>
<li>Ability to perform simple accounting procedures.</li>
<li>Skill in the use of operating basic office equipment.</li>
</ul>
PHYSICAL REQUIREMENTS:&nbsp;
<ul>
<li>Work is normally performed in a typical interior/office work environment.</li>
<li>No or very limited physical effort required.</li>
<li>No or very limited exposure to physical risk.</li>
</ul>
The College of Agriculture, Community, and the Sciences strives for inclusive excellence and is interested in qualified candidates who can contribute to this effort through their research, teaching, and/or Extension programs.
KENTUCKY STATE UNIVERSITY is an Equal Opportunity Employer
The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.

State Specialist for Urban Community Resource Development

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at&nbsp;<a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Head of Legal Technology &amp; Instructional Services position to begin as early as September 15, 2023. As a member of the library’s dynamic, collaborative Instructional Technology Services team, the librarian in this position has primary oversight for the Office of Legal Technology &amp; Instructional Services. This position leads the development and delivery of services supporting the integration of library resources into the curriculum, the curation and use of the library’s growing electronic resources collection, the use of scholarly communication technologies and services, and the undertaking of digital initiatives. As the subject specialist for legal pedagogy and technology competency, this position works to improve student success by embedding the library in online teaching and learning spaces, integrating librarians into the face-to-face curriculum, and supporting faculty adoption of technologies to achieve learning outcomes.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at&nbsp;<a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:&nbsp;
Oversees, coordinates, and/or performs activities of the Office of Legal Technology &amp; Instructional Services, which includes coordination of workflow, training and evaluation of staff, and oversight of personnel issues.
Instructional Services
<ul>
<li>Serves as subject matter expert for law pedagogy, legal technology, and related topics; creates an overall strategic vision to improve the student experience through the integration of technology into the curriculum, integrates Law Library services and instructional programs into Law School initiatives with a focus on legal practice technologies</li>
<li>Oversees the integration of library resources and academic technologies including technology competencies into the curriculum and learning spaces;&nbsp;participates in identifying, implementing, and supporting technology-driven solutions and strategies to enhance the Law School’s teaching and learning experience; stays abreast of technology-focused learning trends and best practices in law schools including technology-related pedagogy as well as technologies used in law practice; develops library-focused reusable learning objects and modules for course site development; partners with Law School faculty and programs on the adoption of tools and techniques to improve teaching and learning; supports faculty with the adoption and integration of instructional technologies to achieve pedagogical outcomes</li>
<li>Develops and delivers programming on technology competencies, the use of existing and emerging legal technologies, and provides guidance on building technology competencies</li>
<li>Serves as liaison for Bloomberg Law, Lexis, and Westlaw online research services account managers and student representatives, coordinates their activities at the law school, performs password management for these research systems and communicates developments regarding these services with library colleagues and law school offices</li>
</ul>
Scholarly Communications
<ul>
<li>Coordinates department activities to identify, develop, and promote strategic scholarly communication services and programs; provides outreach, education, and training; identifies and implements best practices in documenting and strengthening access to the Law School’s intellectual output; provides vision and expertise on scholarly visibility and impact and online identity management; oversight of the online repository process for Law School scholarship and archives including data entry; supports staff, student, and faculty posting to content management systems such as CampusPress and open-access scholarship-sharing networks (SSRN) and digital commons (BePress)</li>
<li>Oversees library’s digital initiatives such as digital content creation, online exhibits, and web publishing; oversees content sharing via the library website, LibGuides, and the law school portal; ensures search engine optimization, accessibility and security compliance for all library managed online platforms</li>
<li>Coordinates department efforts to identify, implement, and support web-based and digital marketing strategies and services; provides guidance to faculty, staff and students on using content management systems managed by the library such as Drupal, Springshare, CampusPress, social media, and digital signage; provides guidance on system functionalities and use of graphics and formatting; performs content editing</li>
</ul>
Electronic Resources
<ul>
<li>Provides vision and expertise to develop and maintain the electronic resource collection; leads interdepartmental library efforts to select, implement, maintain, and provide access to electronic resources, including collaboration with Burns Law Library colleagues, GWU campus libraries, and electronic resource vendors&nbsp;&nbsp;</li>
<li>Leads review of electronic resource licenses, manages license compliance issues, and evaluates resource usage-based feedback, web analytics, and vendor-supplied statistics</li>
<li>Oversees department efforts to create user awareness of the electronic collection, manage authentication for access to electronic resources, and improve end-user support services; coordinates gathering, analyzing, and formatting of usage data from the proxy server and vendor/publisher-supplied data for library reporting and decision-making</li>
</ul>
Other
<ul>
<li>Monitors the Library’s ticketing systems and responds to user inquiries&nbsp;</li>
<li>Drafts and implements procedures and practices&nbsp;</li>
<li>Creates and contributes to research guides, bibliographies, instructional recordings, and other finding aids and publications</li>
<li>Participates in reference and research services, including reference desk duties and the faculty liaison program</li>
<li>Participates on library, university, and consortia committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment</li>
<li>JD, LLB, or LLM from an ABA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>Minimum of three years of post-graduate degree experience working in law libraries, including a demonstrable history of supervisory duties or potential for rapid growth into supervisory duties</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge and understanding of trends and best practices relevant to legal education and legal technology competencies</li>
<li>Knowledge of pedagogical trends employed by law schools, learning management technologies, digital objects, and digital content creation</li>
<li>Demonstrated knowledge of instructional design theory</li>
<li>Experience with scholarship repositories, scholarly impact metrics, content management systems, desktop publishing software, search engine optimization and web analytics tools, and knowledge of online publishing standards</li>
<li>Experience with web design and proficiency with web authoring software, including experience with emerging technologies and use of browser plug-ins and applications</li>
<li>Experience with SaaS; online product technology/setup, including proxy server functionality and authentication protocol; web browser and operating system configuration; web design (HTML, CSS, Javascript); and content management system administration</li>
<li>Experience with Ex Libris Alma electronic resource management and AlmaAnalytics</li>
<li>Demonstrated basic or general knowledge and understanding of trends relevant to any of the areas of the department</li>
<li>Demonstrated ability to promote teamwork and collaboration with the goal of fostering an efficient and positive service role for the library; to form a strong rapport with colleagues, law faculty, and law students</li>
<li>Experience in providing general legal reference assistance</li>
<li>Reference experience in a law library environment</li>
<li>Demonstrated superior customer service skills</li>
<li>Writing skills and oral communication skills that demonstrate the ability to convey information clearly and accurately with customers, colleagues, and supervisors</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
APPLICATION PROCEDURE:&nbsp; Please complete an online application, available at <a href="https://www.gwu.jobs/postings/103761" target="_blank">https://www.gwu.jobs/postings/103761</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin September 1, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Head of Legal Technology & Instructional Services

<h3>Job Description</h3>
Raines Feldman Littrell LLP is a dynamic and growing national law firm, with opportunities to work on a variety of matters across different offices for clients in diverse industries. The firm is comprised of highly experienced transactional and litigation attorneys from some of the nation's most elite law firms. We are looking for litigation candidates who are eager for hands-on responsibility, leadership, collaboration, and commitment to excellence.
 
Primary Responsibilities
<ul>
<li>Serve as the first-line point of contact for all technology support requests (phone, email, self-service portal or AI chatbot), ensuring each ticket is logged, categorized, and resolved or escalated promptly.</li>
<li>Diagnose hardware, software, network, and cloud-service issues; perform hands-on or remote troubleshooting and follow through until resolution.</li>
<li>Install, configure, and maintain end-user devices (Windows &amp; mobile devices) and peripheral equipment (monitors, printers, scanners, AV gear, conference-room systems).</li>
<li>Administer Microsoft 365 and Azure AD tenant services, including account provisioning, MFA/conditional-access policies, Teams/SharePoint collaboration spaces, and Intune mobile-device/endpoint management.</li>
<li>Support cloud and hybrid infrastructure (Azure virtual machines, VPN/SD-WAN, SaaS legal-practice platforms).</li>
<li>Deploy and manage modern collaboration &amp; productivity tools (Microsoft Copilot, Copilot for M365, Zoom, Teams, Slack) and train users on best practices.</li>
<li>Leverage scripting (PowerShell, Bash, or Python) and low-code automation (Power Automate, Zapier, Logic Apps) to streamline routine tasks and improve service-desk efficiency.</li>
<li>Monitor system health, performance, and security using modern observability stacks (Azure Monitor, Sentinel, Splunk, CrowdStrike, MDM analytics) and remediate alerts proactively.</li>
<li>Assist with implementation and administration of AI-enabled solutions—e.g., document summarization, contract analysis, predictive text, and chatbots—while enforcing responsible-AI and data-privacy standards.</li>
<li>Maintain accurate inventories of hardware, software licenses, and cloud resources; coordinate lifecycle management, secure disposal, and e-waste compliance.</li>
<li>Contribute to cybersecurity posture: apply patches, manage endpoint protection, enforce Zero-Trust controls, and participate in incident-response drills.</li>
<li>Rotate with peers for after-hours/on-call coverage to support critical firm operations across multiple time zones.</li>
<li>Provide training sessions and create user-friendly documentation, quick-reference guides, and micro-learning videos.</li>
<li>Coordinate office moves or technology refresh projects—including imaging, asset tagging, cabling, and VoIP handset deployments.</li>
<li>Other duties as assigned that support the firm’s evolving technology roadmap.</li>
</ul>
 
Required Skills &amp; Qualifications
<ul>
<li>Bachelor’s degree in Information Technology, Computer Science, MIS, or related field – or – 3-5 years’ experience in a professional-services help-desk / systems-admin role.</li>
<li>Demonstrated expertise with Windows 10/11, Microsoft 365 suite, and modern endpoint-management (Intune, Endpoint Central, or equivalent).</li>
<li>Solid understanding of networking fundamentals (TCP/IP, VLANs, DNS, DHCP, Wi-Fi 6/6E) and experience supporting VPN or SD-WAN solutions.</li>
<li>Hands-on experience with Azure and/or AWS services (VMs, storage, identity, security).</li>
<li>Basic understanding of PowerShell and one additional scripting language (e.g., Python) for task automation and reporting.</li>
<li>Proven ability to multi-task, prioritize under pressure, and thrive in a fast-paced, service-oriented environment while maintaining confidentiality.</li>
<li>Working knowledge of cybersecurity frameworks (NIST CSF, ISO 27001) and best practices for data protection, encryption, and incident response.</li>
<li>Ability to maintain confidentiality at all times.</li>
<li>Excellent documentation, verbal, and interpersonal communication skills; able to translate technical concepts for non-technical audiences.</li>
<li>Familiarity with AI-powered productivity or legal-tech offerings (Microsoft Copilot, Lexis+ AI, Westlaw Edge, Harvey AI) and a passion for exploring emerging tools responsibly a PLUS</li>
<li>Law-firm or other professional-services experience a plus, but not required.</li>
</ul>
 
Raines Feldman Littrell LLP is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non-discrimination policy applies to all aspects of employment.
 
Pay range for this role, with final offer amount dependent on skillset and experience is $85,000-$95,000.

Information Technology Specialist

<h3>Job Description</h3>
About Appellation&nbsp;
Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship. Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025. &nbsp;
Overview of Position:&nbsp;&nbsp;
We at Appellation are seeking a proactive and detail-oriented IT Specialist to support the technology infrastructure across our growing portfolio of properties. This role is essential in ensuring seamless digital operations, secure data environments, and responsive tech support for both team members and guests. The ideal candidate will be a hands-on problem solver with a passion for hospitality and a strong understanding of hotel technology systems.&nbsp;
Primary Duties and Responsibilities:&nbsp;
<ul>
<li>Install, configure, and maintain hardware and software systems across hotel properties.&nbsp;</li>
<li>Provide technical support to staff and troubleshoot issues related to networks, POS systems, guest Wi-Fi, and AV equipment using an internal ticketing system.&nbsp;</li>
<li>Manage user accounts, permissions, and security protocols in accordance with company policies.&nbsp;</li>
<li>Collaborate with third-party vendors for system integration and support.&nbsp;</li>
<li>Lead the relationship with our third-party IT vendors to provide best-in-class team member and guest IT support.&nbsp;</li>
<li>Facilitate all hardware, software, and networking purchases as needed by the resort within the budgeted project scope.&nbsp;</li>
<li>Manage IT projects such as software implementations, hardware installations, and network configurations.&nbsp;</li>
<li>Utilize project management tools to keep stakeholders informed and to ensure project milestones are met on time.&nbsp;</li>
<li>Ensure data security and compliance with privacy regulations.&nbsp;</li>
<li>Assist in the rollout of new technology initiatives, including property management systems (PMS), culinary tech, and guest experience platforms.&nbsp;</li>
<li>Maintain documentation of IT procedures, configurations, and support logs.&nbsp;</li>
<li>Maintain internal software/hardware inventory systems&nbsp;</li>
<li>Validate all data mapping to ensure resort technologies are properly integrated and reporting data from guest transaction through to the general ledger&nbsp;&nbsp;</li>
<li>Suggest IT capital improvements and maintain a 5-year Capital Expenditure (CapEx) plan for technologies&nbsp;</li>
<li>Review vendor contracts for accuracy and make recommendations to the Director of Finance and General Manager (GM)&nbsp;</li>
<li>Analyze financial data and present both vendor and technology recommendations to the Senior Leadership Team&nbsp;</li>
<li>Update Operating Expense and Contracts workbooks as a source record of all IT vendors and spend such as software, hardware, networking, and technology services.&nbsp;</li>
</ul>
Skills &amp; Qualifications:&nbsp;
<ul>
<li>Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).&nbsp;</li>
<li>3+ years of IT support experience, preferably in the hospitality industry.&nbsp;</li>
<li>Proficiency with Windows and Office Suite products, networking, and cloud-based systems.&nbsp;</li>
<li>Familiarity with hotel systems such as PMS, POS, and AV setups is a plus.&nbsp;</li>
<li>Strong communication and interpersonal skills.&nbsp;</li>
<li>Ability to work independently and manage multiple priorities in a fast-paced environment.&nbsp;</li>
<li>Willingness to travel to other Appellation properties as needed.&nbsp;</li>
</ul>
Essential Functions:&nbsp;
To perform the duties and requirements for this job, you must have the following physical abilities:&nbsp;
<ul>
<li>Sit and stand for extended periods of time, walk up and down stairs&nbsp;</li>
<li>Enter data into a computer terminal, operate standard office equipment, and use telephone&nbsp;</li>
<li>See and read a computer screen and printed matter with or without vision aids&nbsp;</li>
<li>Hear and understand speech at normal levels and on the telephone&nbsp;</li>
<li>Speak so that others may understand at normal levels and on the telephone&nbsp;</li>
<li>Constant: sitting, standing and repetitive use of hands, arms, and legs&nbsp;</li>
<li>Frequent: typing, use of mouse, bending of neck, climbing stairs&nbsp;</li>
<li>Occasional: twisting of neck&nbsp;</li>
</ul>
You must have the ability to lift up to 25 pounds, bend, stoop, and reach; lift and carry equipment and supplies; walking daily up and down the stairs and sitting for periods up to 4 hours and the ability to work in a fast-paced environment with or without reasonable accommodations.&nbsp;&nbsp;
Equal Opportunity Employer&nbsp;
Appellation Hotels is an equal opportunity employer. We provide equal employment opportunities to all applicants regardless of race, color, national original, ancestry, sex, age, religion, sexual orientation, gender identity, marital or family status, disability, veteran status, genetic information or any other status considered unlawful by federal, state, or local laws.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
<ul>
<li>401(k)</li>
<li>Medical, Dental, Vision insurance</li>
<li>Paid time off</li>
<li>Employee discount</li>
</ul>

<h3>Job Description</h3>
Location: Central PA
Travel: You will travel to different hospitals/clinics in the Central PA region
Start Date: July 14th &amp; July 28th
Duration: 1 - 2 month contract
Hours: Monday - Friday 8am - 5pm 
Pay: $30 - $40/hour
Overview
As an EPIC TDR Tester, you will play a critical role in preparing healthcare facilities for a successful EPIC system go-live. This position involves deploying, configuring, and testing IT hardware and software to ensure all devices are fully operational and integrated with EPIC workflows.
 
Key Responsibilities
Device Deployment &amp; Configuration
<ul>
<li>Install, configure, and troubleshoot end-user devices including computers, printers, scanners, and peripherals.</li>
<li>Ensure all hardware meets technical requirements for EPIC system compatibility.</li>
</ul>
Testing &amp; Validation
<ul>
<li>Conduct comprehensive end-to-end testing of devices to verify functionality within the EPIC environment.</li>
<li>Validate device connectivity, application performance, and workflow integration.</li>
</ul>
Documentation &amp; Reporting
<ul>
<li>Maintain accurate and detailed records of hardware deployment, configurations, and test outcomes.</li>
<li>Create and update documentation for testing processes and troubleshooting steps.</li>
</ul>
Collaboration &amp; User Support
<ul>
<li>Coordinate with clinical and IT teams to schedule and perform testing activities.</li>
<li>Provide guidance and hands-on support to end users during the testing process.</li>
</ul>
Issue Troubleshooting
<ul>
<li>Diagnose and resolve hardware or configuration issues quickly and effectively.</li>
<li>Document issues and resolutions for future reference and continuous improvement.</li>
</ul>
TDR Script Execution
<ul>
<li>Assist in developing and refining test scripts tailored to EPIC workflows.</li>
<li>Execute testing scripts to ensure all systems function as expected before go-live.</li>
</ul>
Device Readiness Tasks
<ul>
<li>Support device readiness efforts, including hardware labeling, asset tagging, and inventory management.</li>
</ul>
 
Required Skills &amp; Qualifications
Technical Expertise
<ul>
<li>Strong proficiency in deploying and troubleshooting Windows-based systems and peripherals.</li>
<li>Familiarity with networked device configurations and healthcare IT environments.</li>
</ul>
EHR Knowledge
<ul>
<li>Experience with EPIC or other Electronic Health Record (EHR) systems is highly desirable.</li>
</ul>
Analytical Thinking
<ul>
<li>Proven ability to identify, analyze, and resolve technical issues independently and effectively.</li>
</ul>
Communication Skills
<ul>
<li>Excellent verbal and written communication skills for interacting with technical and clinical staff.</li>
</ul>
Documentation Accuracy
<ul>
<li>Detail-oriented with the ability to maintain thorough documentation of processes and findings.</li>
</ul>
Team Collaboration
<ul>
<li>Ability to work well in cross-functional teams, maintaining a customer-focused approach.</li>
</ul>
 
Preferred Experience
<ul>
<li>Previous experience in TDR roles, device rollout projects, or large-scale IT hardware deployments.</li>
<li>Familiarity with hospital or clinical environments and understanding of end-user workflows.</li>
</ul>

<h3>Job Description</h3>
Who we are:
We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.
 
What you will be doing:
The Information Technology Specialist (On-Site) will join the talented team at the Hopewell Area School District. You will provide support to our customers to ensure effective problem identification and resolution of software and hardware tools which include both desktop and laptop computers, mobile devices and printers used throughout the educational institution. 
 
Essential Functions:
<ul>
<li>New computer setup which includes imaging, software installation, hardware upgrades and troubleshooting. Applies desktop updates, and configuration modifications.</li>
<li>Conducts problem identification and resolution with a focus on help desk ticket resolution.</li>
<li>Develops desktop strategies and configuration alternatives to best meet customer needs.</li>
<li>Architects, create, deploy and maintain standard workstation images for desktops and laptops.</li>
<li>Architects and implements patch distribution management (desktop).</li>
<li>Ensures workstation operation system has the latest security updates (Microsoft and non-Microsoft products), service packs, and manages BIOS &amp; driver maintenance.</li>
<li>Understanding Active Directory group policies and maintaining application groups.</li>
<li>Proven experience in desktop methodologies and best practices.</li>
<li>Ability to interact with customers on the telephone and in person.</li>
<li>Provides ongoing hardware and software support for all technologies.</li>
<li>Addresses help desk tickets efficiently and in a timely manner.</li>
<li>Troubleshoots and resolves technology failures, documenting required changes.</li>
<li>Responsible for managing multiple priorities including tickets, projects and other assigned tasks.</li>
<li>Keeps current with technology trends and changes related to position.</li>
</ul>
 
Specific Technology Skills/Experience
<ul>
<li>PC Security Administration/Update experience.</li>
<li>Active Directory experience.</li>
<li>Mobile device experience.</li>
<li>Microsoft and IOS experience</li>
</ul>
 
Qualifications &amp; Educational Requirements
<ul>
<li>Associate degree in technically related field preferred.</li>
<li>Experience providing computer and network support.</li>
<li>Exceptional written and oral communication skills.</li>
<li>Must possess extensive troubleshooting skills.</li>
<li>Ability to work well in a demanding and fast-paced environment.</li>
<li>Excellent interpersonal skills for both internal and external communications.</li>
<li>Must be able to successfully pass criminal background checks.</li>
</ul>

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