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<h3>Job Description</h3>
Job Description
Job Title: TargetedCase Manager
Job Code: TCM 
Department: Family Safety Service
Division: Behavioral Health
Salary Level: Exempt 1
Reports to: Family Safety Supervisor
Last Revised: February 2022
Job Summary
Targeted Case Manager serves individuals with mental health and substance abuse disorders who require assistance to gain access to necessary care: medical, behavioral, social, and other services appropriate to their needs. Services include case management assessment; person centered planning, referral and linkage, monitoring and follow-up. The Targeted Case Manager will follow specific policies and procedures for the Family Safety Program and Family Intensive Treatment. 
Essential Duties and Responsibilities
Direct Service Job Duties
<ul>
<li>Provide the following case management functions according to CIHA policy and procedure and DMA Clinical Coverage Policy 8L: case management assessment; person centered planning; referral and linkage; and monitoring and follow-up.</li>
<li>Provides documentation of all treatment and clinically significant events in Electronic Health Record as prescribed by CIHA policies and quality assurance standards. </li>
<li>When assigned to provide services for adults, or for children and families, the employee will fulfill duties as outlined in CIHA policy and procedure related to specific population served. </li>
<li>When assigned to provide case management services for clients in the Buprenorphine Clinic, the employee will fulfill duties as outlined in CIHA policy and related procedures.</li>
<li>Gather and document necessary information including medical, physical and functional, psychosocial, behavioral, financial, social, cultural, environmental, legal, and vocational or educational areas. </li>
<li>Develop a person centered treatment plan which incorporates what is important to and for the client, and which is geared to achieve clinical outcomes.</li>
<li>Provide timely information to treatment team members regarding client status, progress and safety.</li>
<li>Utilize judgment in carrying out CIHA policy for risk assessment and crisis intervention.</li>
<li>Collaborate with the medical staff and other health professional/agencies to facilitate patient care, discharge and follow-up.</li>
<li>Provide consultation to patient and family in matters directly related to patients' limitations, finances, adjustments to medical condition and ongoing treatment.</li>
<li>Develop and implement discharge plans, follow-up care, and transfers to other behavioral health facilities as appropriate.</li>
<li>Implement and follow the provisions contained in all applicable privacy/confidentiality policies, procedures, and practices for maintenance and release of patient records and clinical information, including EBCI, CIHA, IHS, DHHS, HIPPA, JCAHO, CFR 42, or other licensing bodies.</li>
<li>Responsible for attending clinical staffing as an integral component of a treatment team, facilitating the discussion of client data, and formulating changes to the treatment plan.</li>
<li>Participate in meetings to review and identify opportunities to improve the program and treatment provided, and recommend corrective action when problems are identified. This includes assisting with changes in policy and procedure, which would improve service delivery.</li>
<li>Assists with changes in CIHA/Analenisgi policy and procedure, as needed.</li>
<li>Provide written, telephone, and face to face consultation services to various persons and organizations which affect the patient. These include schools, courts, probation officers, physicians, hospitals, medical care providers, law enforcement officers, social services and community agencies. </li>
<li>Represents CIHA at regular team meetings for progress review and during emergency meetings dealing with high-risk situations.</li>
<li>Participate in community planning and implementation of programs to help resolve such complex issues as improving coordination of services or developing programs to serve the community.</li>
<li>Collect and report on data necessary for client care according to procedure and as directed by supervisor.</li>
<li>Expected to obtain continuing education both through in-service training and through access and tuition payment for approved training seminars and workshops.</li>
<li>This position may be is expected to provide sufficient billable/reimbursable Targeted Case Management services to achieve the productivity standard established for areas of responsibility if needed. this position. Standard is may be based on "actual minutes" billable/reimbursable hours of service provided, divided by available hours in a given period.</li>
<li>Effectively utilize an electronic medical record and other software required for operation in the CIHA system</li>
<li>This position may require support to CIHA primary care nurse care managers as defined by standards set for specific populations.</li>
<li>Other duties as assigned.</li>
</ul>
Education/Experience/Minimum Qualifications
“Qualified Professional” means within the mh/dd/sas system of care:
<ul>
<li>Individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in mh/dd/sa with the population served; or </li>
<li>Graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, pre or post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or </li>
<li>Graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or </li>
<li>Graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. </li>
</ul>
This category includes Substance Abuse Professional, Certified Alcohol and Drug Counselors (CDAC), Certified Clinical Supervisor (CCS), Licensed Clinical Additions Specialist (LCAS) *
Job Knowledge
<ul>
<li>Knowledge of the population served.</li>
<li>Knowledge of Cherokee culture preferred.</li>
<li>Skill in establishing rapport with a patient and in applying techniques of assessing psychological, behavioral, and psychosocial aspects of patients problems.</li>
<li>Ability to establish and maintain effective working relationships with members of caseload and their families, other professional disciplines, and a variety of governmental and private resources and organizations in the community.</li>
<li>Ability to express ideas clearly and concisely and to plan and execute work effectively.</li>
<li>Knowledge of crisis intervention with individuals and families experiencing acute episodes of distress. </li>
<li>Originality and initiative are required in the daily performance of tasks. </li>
<li>Knowledge of principles, techniques, and practices, and their application to complex casework, group work, and community problems. </li>
<li>Knowledge of a wide range of medical, behavioral and psychosocial problems and linkage to treatment. </li>
<li>Knowledge of governmental and private organizations and resources in the community. </li>
<li>Knowledge of the laws, regulations, and policies, which govern the program. </li>
<li>Knowledge of the impact mental illness on patient’s ability to negotiate treatment recommendations, current treatment approaches, modalities of care, and substance abuse and other programs or services available to patients. </li>
<li>Willingness to learn more about Cherokee culture/population and to have considerations for his when identified. </li>
</ul>
Complexity of Duties
This position is responsible for assisting in maximizing the available resources to develop and maintain behavioral health services for EBCI children and families that best meets the constantly changing needs of the community. Must have the ability to interpret policy, laws and regulations in order to make decisions when a precedent is not available. Duties require the application of judgment and problem solving skills in order to be effective. Judgment often involves decisions that may have life or death results. At times may be dealing with individuals who are highly agitated, emotional, or out of touch with reality.
Supervision Received
Works under the direct guidance of the Family Safety Supervisor. , Child Services Manager, and/or Behavioral Health Clinical Director where goals, objectives, policies, and procedures are well defined. Works independently within applicable licensing regulations where latitude for creative thinking, initiative and discretion are given to achieve department goals and objectives. 
Responsibility for Accuracy
Errors should be identified and corrected in a timely manner Failure to properly document, convey or interpret clinical data can adversely impact client care. Ineffective health planning could have adverse effects on the health status of the community by limiting access to necessary resources. Accuracy of data and research is critical in the allocation of tribal resources. Employee is responsible for adherence to policy and procedure. Inappropriate actions or inaccuracies in judgment could result in improper diagnosis and treatment, serious liability for CIHA, or more serious health risks to patients.
Contact with Others
Interacts frequently with coworkers, hospital staff, patients, and other health professionals for the purpose of exchanging information, obtaining, or providing assistance. Employee may serve on committees, boards and advisory councils, as appropriate. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with patients and families.
Confidential Data
The provision of medical care requires that the incumbent maintain strict appropriate confidentiality regarding all patient information. The employee will have access to patient records and highly confidential information and must function with utmost integrity to safe guard this information. The employee complies with EBCI policy on confidentiality of patient records, Cherokee Indian Hospital Authority Confidentiality policy, HIPAA, and other federal law requirements. Violations of confidentiality regulations may result in disciplinary action and other action as allowed by federal regulations. 
Emergency Privileges
In the case of an emergency, any member of the Medical Staff, to the degree permitted by his/her license shall be permitted to do everything possible to save a patient’s life or save a patient from serious harm, regardless of the individual’s clinical privileges. This shall be defined as those situations in which a delay could result in serious harm or death and in which a more qualified member is not immediately available.

Mental/Visual/Physical Environment
Job duties can be mentally and emotionally stressful at times given the complexity of the duties, management and supervision of staff and the clinical areas being addressed with the people being served. Close mental concentration and attention to detail are required. Physical activities require the ability to be mobile, sit, reach, bend, and be in front of groups and deliver training for extended periods of time. Some physical exertion and stamina is required such as required to transport training materials or to travel. Must have visual acuity, manual dexterity, and the ability to speak and hear. Must be able to lift 30 lbs. 
<ul>
<li>Position requires: stand (under 1/3 time); walk (under 1/3 time); sit (to 2/3 time); talk or hear (over 2/3 time).</li>
<li>Weight lifted or force exerted: none.</li>
<li>Special vision requirements: Close vision (clear vision at 20 inches or less).</li>
</ul>
Work Environment
The employee works primarily at the PHHS building with occasional service provisions in the community, at the hospital, inpatient or outpatient clinical environment but may be required to work at other offices and locations as needed. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, irritant, chemical and explosive gases. Employee must strictly adhere to OSHA guidelines and protocol for maintaining sterile conditions. Some travel is required. Infrequent overnight travel may be required for meetings or to attend training. 
Customer Service
Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.

Targeted Case Manager

<h3>Job Description</h3>
Job Description
Location: This position is 100% in-office and reports to our facility on site in Syracuse, NY.
Role Summary:
This is the accounting position you have been searching for. Rapid Response Monitoring is looking for an individual to join our billing team. As a billing support specialist, you will play a critical role in ensuring accurate billing processes and maintaining customer satisfaction. This position requires a blend of technical skills, customer service expertise, and attention to detail. If you enjoy problem-solving and working with customers to resolve issues, this role will be a great fit for you.
Salary Range: $23.00 Per Hour - $30.00 Per Hour
Key Responsibilities:
<ul>
<li>
Billing Inquiries Handling:
<ul>
<li>
Respond to customer inquiries related to billing statements, invoices, and payment methods.
</li>
<li>
Clarify billing discrepancies and resolve customer concerns promptly.
</li>
</ul>
</li>
<li>
Payment Processing:
<ul>
<li>
Process payments through various channels (online, checks, etc..).
</li>
<li>
Ensure accurate posting and reconciliation of payments.
</li>
</ul>
</li>
<li>
Customer Account Management:
<ul>
<li>
Update customer accounts with billing changes, payment arrangements, and account notes.
</li>
<li>
Maintain customer records and ensure data accuracy.
</li>
</ul>
</li>
<li>
Issue Resolution:
<ul>
<li>
Investigate and solve issues related to billing, such as overages, late fees, and account adjustments.
</li>
<li>
Collaborate with other departments (e.g., sales, customer service, and technical) to address complex billing issues.
</li>
</ul>
</li>
</ul>
Basic Qualifications:
<ul>
<li>Associate's degree</li>
<li>0-5 years experience in an administrative, professional or customer service role</li>
<li>Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint)</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor's Degree</li>
</ul>
Working Conditions:
<ul>
<li>
Work is performed in an office environment. Employees may be subject so some lifting up to 10lbs.
</li>
<li>
May require occasional overtime during peak billing periods or to address urgent customer issues.
</li>
</ul>
COVID-19 Requirements
<ul>
<li>Must be vaccinated against COVID-19. We are not requiring boosters at this time.</li>
</ul>
What awaits you at Rapid Response:
<ul>
<li>
A family environment designed to focus on your professional growth and development.
</li>
<li>
Annual salary increases based on employee performance.
</li>
<li>
Medical, Dental, Vision, and 401k
</li>
<li>
Paid Vacation and Sick Time
</li>
<li>
Wellness Program + Wellness DAYS OFF
</li>
<li>
Internal advancement opportunities
</li>
</ul>
About Us:
Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. We do what is right for our employees and for your families, for the work–we find a way to make it happen. always with compassion and respect. It’s a commitment to supporting our team holistically, not just as employees, but as humans. Take care of yourself and your family, then bring your whole self to work to do the work that you love. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.
Additional Information:
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at <a href="https://www.rrms.com/careers/" target="_blank">https://www.rrms.com/careers/</a>. Rapid Response is an Equal Opportunity Employer.
INDRR10

Billing Support Specialist

<h3>Job Description</h3>
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Employees are expected to perform essential duties to performance standards. As needed, reasonable accommodations will be made for otherwise qualified employees with disabilities that are covered by the Americans with Disabilities Act (ADA), in so far as the accommodation does not create an undue hardship on Behavioral Healthcare Partners of Central Ohio, Inc. (BHP).
<ul>
<li>Demonstrates safe driving practices and is a focused, confident, and observant driver.</li>
<li>Maintains a safe driving record and follows all federal, state, and local driving laws, rules, and regulations.</li>
<li>Follows verbal directions and ability to utilize navigational maps, GPS systems, and vehicle manuals. Reviews and plans routes in advance.</li>
<li>Ensures that the specialized systems on the unit are maintained through scheduled maintenance.</li>
<li>Completes pre-trip inspection for mobile unit’s reliability, and ensures that the unit is complies with all regulations.</li>
<li>Performs basic trouble shooting and takes to mechanic when needed.</li>
<li>Reports expected NOAA weather changes, watches, or warnings to direct supervisor prior to mobile unit use and follow directives accordingly.</li>
<li>Assists to secure the mobile unit and seek indoor shelter when faced with an unexpected severe weather-related emergency.</li>
<li>Responds to an unexpected community disaster as directed by supervisor.</li>
<li>Ensures safety during events, including safe entry, parking, and exit of the mobile unit.</li>
<li>Monitors parking and storage environment of mobile health unit.</li>
<li>Assists patients/visitors with safe entry and exit on the mobile unit when needed.</li>
<li>Implements and evaluates operational and administrative processes.</li>
<li>Participates in aspects related to quality compliance, improvement, and risk management.</li>
<li>Engages in corporate compliance requirements.</li>
<li>Coordinates with clinicians to ensure adequate supplies are prepared and stored on unit properly prior to departure from site or treatment location.</li>
<li>Maintains accurate written and electronic records of mobile unit’s mileage and clinic locations, pre-and post-trip forms, daily vehicle usage log, AED safety log, fire extinguisher logs, and maintenance logs.</li>
<li>Assists clients to navigate and access medical care, community services/resources and to develop healthy behaviors.</li>
<li>Acts as a caring neighbor to help clients address the social, medical, and community problems that lead to poor health.</li>
<li>Collaborates with medical providers to help clients deal with the ‘real life’ issues that keep them from staying healthy, help with tasks of getting medical care, and work on health goals by doing things like planning healthy meals and finding time to exercise.</li>
<li>Provides social support, advocates for individuals and community health needs.</li>
<li>Conducts needs assessment by gathering information from the client, family and/or medical provider. Assists patients to set healthy goals by working cooperatively with medical providers, care coordinators, and/or health plans to help ensure clients have comprehensive and coordinated care. Documents each client encounter in detail according to protocols and guidelines.</li>
<li>Establishes trusting relationships with clients and their families while providing general support and encouragement including motivating clients to meet their health goals by utilizing harm reduction techniques.</li>
<li>Corrects and updates all necessary data to assure timely, accurate bill submission. – Verification</li>
<li>Provides consistent communication to program supervisor to evaluate client/family status, ensuring that provided information and reports clearly describe progress and meets regularly with Supervisor to review priorities, project status, and discuss interventions and client needs.</li>
<li>Exhibits excellent working relations with clients, visitors, and other care team members.</li>
<li>Maintains confidentiality of HIPAA and other confidential and sensitive information.</li>
<li>Maintains the highest level of integrity and professionalism in all aspects of job performance.</li>
<li>Attends and participates in required trainings on topics relevant to the job and to behavioral healthcare.</li>
<li>Performs job responsibilities and maintains all records in accordance with BHP’s policy, procedure and protocol, and as appropriate to the job, all regulatory authorities’ accreditation/licensure/</li>
</ul>
 certification standards, and all applicable laws and regulations.
<ul>
<li>Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.</li>
</ul>
OTHER DUTIES AND RESPONSIBILITIES
<ul>
<li>Performs other duties as assigned.</li>
</ul>
SCOPE OF SUPERVISION:
None

EQUIPMENT OPERATED:
Computer, cell phone, copier, fax, and other general office equipment; larger vehicles, i.e. delivery trucks, multi-passenger vehicles, bus, etc.
CONTACTS WITH OTHERS:
Clients, staff, visitors, community professionals, volunteers and vendors.
CONFIDENTIAL INFORMATION AND DATA:
Client information and other confidential and sensitive material.
WORKING CONDITIONS:
Good working conditions when working in the mobile unit, due to limited space. When working in the mobile unit, the employee is exposed to conditions within that facility. May be exposed to hostile or dangerous clients and other hostile or dangerous job contacts. May be exposed to contagious diseases. Possible exposure to inclement weather and traffic conditions when traveling to and from worksites. Ability to adjust to health related or inclement weather situations, or as required by management.


USUAL PHYSICAL DEMANDS

The following demands are typically used and exhibited by employees when performing this job’s essential duties and responsibilities, They are not, and should not be construed to be qualification standards. Rather, they are illustrated to help BHP and otherwise qualified employee or job applicant with an ADA disability identify essential job duties that need to be reasonably accommodated, and the type of appropriate reasonable accommodation which may be available which does not create an undue hardship on the employer.

The employee frequently converses verbally with others in person. The employee regularly lifts up to 50 pounds. The employee regularly exhibits digital dexterity and eye-hand coordination when performing essential job duties. The employee will be sitting, standing, and walking approximately 80% of the time. Employee will be bending and reaching approximately 20% of the time. Normal accessibility and mobility throughout the region required. The employee frequently sits in a vehicle for periods of time while riding to and from multiple sites.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of: Will need a basic understanding of clinical/medical terminology; accreditation and certification standards, health and safety codes/requirements, repair/maintenance techniques and safety standards. Knowledge of local community resources (housing, food, support groups, financial assistance programs, utility assistance programs, etc.).
Ability to: collaborate with clinical professionals and medical providers or other members for the care team; establish rapport with staff, clients and vendors; work with diverse populations; respond to staff questions; coordinate multiple activities and tasks; exhibit a pleasant public manner; be self-directed and organize the work day in a manner that allows one to prioritize tasks and accomplish organizational goals; understand and follow instructions, develop and maintain effective working relationships with co-workers and other job contacts; demonstrate respect and sensitivity for cultural and personal differences; contribute toward building a positive and productive team working environment; maintain confidentiality of confidential and sensitive information; consistently exhibit job competency, ethical conduct, integrity and trustworthiness; embrace and effectively adapt to organizational change; exhibit behavior and conduct consistent with BHP values and policies.
Skill in: operation and maintenance of mobile unit; verbal and written communication skills; active listening; problem solving, interpersonal relationships, multi-tasking, prioritizing.
QUALIFICATIONS
Applicable laws or regulations require that employees assigned to some jobs attain a specific level of education, experience, or training, and license or certification. For other jobs, a combination of various levels and types of education, experience, training, and license or certification may qualify a person to perform essential duties of this position. Qualifications specified for this position are:
Education, Experience and Training
High School diploma (or equivalent) and previous driving experience (training may be provided). Previous professional experience driving preferred. Experience in outreach, customer service, social service, or a related field. 
Licenses or Certifications
Qualified Mental Health Specialist (QMHS). State of Ohio Driver’s License with clean driving record, preferred CDL. BLS/CPR certification required.
Additional Qualifications
Upon conditional hire, and as a condition of employment, each employee is required to submit to and pass a drug test, criminal background check, and may be required to submit to driving record check, personal vehicle inspection, and be insurable under BHP’s driving insurance provider guidelines depending on job assigned job duties.
Ability to document personal identity and employment eligibility within three days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act (I-9) requirements.

Mobile Clinic Driver

<h3>Job Description</h3>
Job DescriptionDescription:
The Recovery Specialist’s role is to support others in recovery from a substance use disorder. The
Recovery Specialist will serve as a role model, mentor, advocate and motivator to recovering
individuals in order to help prevent relapse and promote long-term recovery. The Recovery Specialist
supervises the treatment program's facility and attends to the client's essential needs while on detoxification or
residential status.
Essential Duties and Responsibilities:
<ol>
<li>Maintain reports and reports in appropriate files and databases(s)</li>
<li>Client rounds documentation on the rounds sheet.</li>
<li>Responsible for reading shift reports at the beginning of shift and completing their own shift report and essential tasks contained therein by conclusion of shift.</li>
<li>Complete new admission intake procedures according to Company’s policies on all new admissions (UA, belongings searches, and paperwork).</li>
<li>Documentation of daily progress in client files.</li>
<li>Observe and document clients taking medications in accordance with the Company's policies.</li>
<li>Observe and document client blood pressure and other vitals in accordance with Company and DHCS and The Joint Commission guidelines.</li>
<li>Transportation of clients to appointments, meetings etc.</li>
<li>Perform AOD counseling group sessions and document as needed</li>
<li>Crisis Intervention.</li>
<li>Filing, copying files, and other office duties as assigned.</li>
<li>Assist, teach and/or supervise clients with general program activities.</li>
<li>Maintain cleanliness and clean up as required.</li>
<li>Record work hours on a daily basis in our timekeeping online program system.</li>
<li>Completion of all duties and/or documentation per the Company's policies &amp; procedures.</li>
</ol>
*The job duties listed above should not be construed as an exhaustive list of all job duties required. Other
duties will be assigned as need arises and according to programmatic need.
Requirements:
Minimum Qualifications:
<ul>
<li>One year of experience in a human services setting; strong professional references attesting to high degree of customer service, punctuality, and professionalism.</li>
<li>Must be physically and mentally able to assist in an emergency situation.</li>
<li>Special consideration is given to applicants with previous experience in behavioral health / substance use treatment.</li>
<li>Computer literate and ability to communicate clearly, both in writing and verbally with clients, administration, the treatment team and family members</li>
<li>Clean DMV record and/or meet criteria in accordance with Company insurance policy requirements.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Associate, Bachelor or Master’s Degree in Psychology, Sociology, or in Social Science preferred.</li>
<li>Demonstrates interest and ability to work effectively with the community.</li>
<li>Competent in working with individuals with diagnosis of chemical dependence.</li>
<li>Demonstrates ability to use de-escalation techniques, including but not limited to: attentiveness to potential triggers/stressors and early indicators of distress.</li>
<li>Ability to provide responses that rely on engagement and empathy.</li>
<li>Ability to model composure through use of calm voice and neutral facial expressions; remaining self-aware of verbal and non-verbal communication.</li>
<li>Demonstrates ability to adjust verbal and non-verbal communication, prompting for use of known coping skills; etc.</li>
</ul>
Required licenses or certifications:
<ul>
<li>CPR/First Aid</li>
<li>Any CADAC of certified AOD counselor</li>
<li>BBS Intern</li>
<li>Valid Driver's License</li>
</ul>
Physical Requirements:
<ol>
<li>Move throughout the Residential Houses and community.</li>
<li>Repetitive hand movement use and view PC. Use fax, telephone, and copier.</li>
<li>Sits or stand for long period of time, reach, bend, climb, stoop, and lift to 25lb.</li>
<li>Read and write, verbal and written communication, time management, and interpersonal skills.</li>
<li>Prioritize, meet deadlines, and use sound judgment.</li>
<li>Have reliable transportation, clean driving record, and car insurance as required by the state.</li>
</ol>
Attendance Standards
Consistently be at work and communicate appropriately any attendance issues with supervisor as per policy.
Consistently at their workstation at the appropriately scheduled time. Does not abuse breaks and/or departure
times.
Language Skills
Has the ability to read and comprehend simple instructions, short correspondence, and memos. Has the ability
to write complex correspondence. Has the ability to effectively present information in one-on-one and small
group situations to patients, visitors, and other employees of the organization.
Reasoning Ability
Has the ability to solve practical complex problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished in written,
oral, diagram, or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, kneel, or
crouch. The employee frequently is required to reach with hands and arms; use hands to handle or feel; and
talk or hear. The employee may be required to lift and/or move up to 15 lbs. and occasionally lift and/or move
up to 25 lbs. Specific vision abilities required by this job include close vision, peripheral vision, and ability to
adjust focus.
Consistent with the Americans with Disabilities Act, Apex Recovery will provide reasonable accommodations
when requested by a qualified candidate or employee who may not able to perform these functions without
such accommodation so long as it doesn’t place an undue hardship upon the company.

Recovery Specialist (Columbia, TN)

<h3>Job Description</h3>
Job Description:\n\nSalary: Ranges between $100,000.00 per year to $50,040.00 per year paid on a fee-for-service basis for servicing assigned clients as scheduled. Commensurate based on credentials and experience. DISCLOSUREThis role can be fulfilled either as a W-2 employee or by providing services as an independent contractor (1099). Candidates must select their preferred engagement type upon applying. The details below outline both the 1099 independent contractor and W-2 employee versions of this opportunity. Please review carefully and determine which arrangement aligns best with your professional and financial goals. Important Note: If choosing the 1099 independent contractor option, the company will assess whether all prerequisites to satisfy independent contractor classification tests have been met before finalizing engagement under this structure. How to Apply: When applying, please specify whether you wish to be considered as a W-2 employee or 1099 independent contractor. Our team will review your application and, if selecting the 1099 option, confirm that all independent contractor classification requirements are met before finalizing the engagement. DIVISION: Operations UNIT: n/a ACCOUNTABLE TO: Operations Manager 3 (and the Social Work Supervisor for Clinical Supervision) Client Service Location Expectations:Regardless of which option you choose below, the majority of assigned clients will reside in community-based group homes. Clients who do not reside in a group home may be seen in your assigned community-based office, at the companys main office, or via telehealthprovided that either you or the client is physically located at one of these approved sites during the service.Caseload Makeup: 8 other than Category A clients to be serviced in the community or at 3310 Eastern Avenue, Baltimore, MD 21224 OPTION 1: 1099 INDEPENDENT CONTRACTOR VERSION(For individuals or businesses offering services independently) Scope of Service: Entitlements Case Manager Independent ContractorCLASSIFICATION: Contract Position (1099). Fee-for-service. DISCLOSURE MULTI-ENTITY CONTRACTOR ROLE:This 1099 Independent Contractor role for a Entitlements Case Manager includes responsibilities that span across the following two organizations, all operating under shared leadership: FOCUS #1: Lighthouse Behavioral Health CenterFOCUS #2: Community Wellness Outpatient Mental Health Center As an independent contractor, you will maintain separate contractual agreements with each organization. You will invoice and receive compensation separately from each entity based on the time worked and services delivered for their respective programs. This means you are not an employee of any of the entities and are instead engaged as a self-employed contractor for each. Though the contactor is paid on a fee for service basis and not an hourly basis, the services will require approximately 40 hours per week in to render assigned services as scheduled over 5 days, with an estimated one-half of the services rendered allocated to each organization. While day-to-day scheduling and care coordination may be managed collaboratively to support continuity across programs, each organization retains responsibility for its own scope of work, compliance requirements, and payment processes. As a 1099 contractor, you are responsible for your own taxes, benefits, and liability coverage, and you must adhere to all contractual terms and professional licensing requirements relevant to each organization. OverviewGenerally, assigned clients will reside in community based group homes. Assigned clients who do not reside in group homes may receive services in your assigned community based office, at the companys main office, or via telehealth if you or the client are in one of these locations. We are seeking a qualified and licensed Entitlements Case Manager to provide case management services on an independent contractor basis. The contractor will schedule and facilitate group and individual case management sessions, conduct case management assessments, and complete client documentation within the designated service period. Examples of Entitlement Services Provided: The Entitlements Case Manager assists clients in applying for and maintaining eligibility for all benefits they may be entitled to, including but not limited to: Identification &amp; Legal DocumentsBirth certificate replacement or first-time applicationsState-issued photo ID or drivers licenseSocial Security card replacementName change or legal identity correction supportAssistance with immigration/citizenship paperwork (as applicable) Income &amp; Financial SupportTemporary Cash Assistance (TCA)Supplemental Security Income (SSI)Social Security Disability Insurance (SSDI)Supplemental Security Income for Children (SSI-Child)Veterans benefits (VA pension, disability)Emergency assistance or general relief applications Healthcare AccessMedicaid enrollment or re-certificationMedicare application assistanceMedicaid transportation services enrollmentAssistance selecting or managing a managed care organization (MCO)Medical Assistance for Families (MAF)Applying for disability-based Medicaid under the Aged, Blind, and Disabled (ABD) category Nutrition &amp; Food StabilitySupplemental Nutrition Assistance Program (SNAP / Food Stamps)Women, Infants, and Children (WIC) Program assistance (if eligible)Emergency food pantry referrals Housing &amp; ShelterCoordinated Entry and housing waitlist applicationsPublic Housing or Section 8 Voucher applicationsEmergency rental assistanceShelter or transitional housing referralsHousing Choice Voucher Portability supportDisability-based housing supports (e.g., NED vouchers, supportive housing programs) Employment &amp; Vocational SupportMaryland Workforce Exchange (MWE) registrationReferrals to job readiness or vocational rehabilitation programsUnemployment insurance application assistance Education AccessFAFSA support for eligible young adultsGED program referrals and enrollment supportTuition waivers for foster youth or returning citizens Other Stabilizing ResourcesFree or discounted phone programs (e.g., Lifeline, ACP)Transportation assistance (e.g., bus passes, mobility applications)Utility assistance programs (e.g., LIHEAP, MEAP)Childcare subsidy applicationsLegal aid or expungement referralsGuardianship paperwork support or rep payee coordinationAssistance navigating MD THINK or local DSS systems Scope of Work FOCUS #1: The company will credential the Entitlements Case Manager to provide the above-listed services with a focus on outpatient substance use disorder case management. These services will be delivered under the Entitlements Case Managers independent contractor agreement with Lighthouse Behavioral Health Center, as outlined below. ACCOUNTABLE FOR: The contractor is accountable for assisting clients in applying for all benefits for which they are entitled, maintaining accurate documentation, and coordinating services in alignment with program goals, regulatory requirements, and scheduling protocols. DEPARTMENT: Outpatient Substance Use Disorder Treatment Program (OP SUD) COMPANY WEBSITE: <a href="https://lighthousebhc.org/" target="_blank">https://lighthousebhc.org/</a> COMPANY PHONE NUMBER: (667) 400-6206 CONTRACT ADMINISTRATOR PHONE NUMBER: (667) 400-6206 EXT 10 CONTRACT ADMINISTRATOR EMAIL ADDRESS: <a href="mailto:hr@lighthousebhc.org" target="_blank">hr@lighthousebhc.org</a> ALTERNATE TITLE(S): Benefits &amp; Entitlements Specialist, Public Benefits Case Manager, or Community Support Case Manager COMPANY: Lighthouse Behavioral Health Center ABOUT LIGHTHOUSE BEHAVIORAL HEALTH CENTER:Lighthouse Behavioral Health Center is a community-based behavioral health organization dedicated to providing high-quality, person-centered care to individuals and families affected by mental health and substance use challenges. We offer a comprehensive range of services, including outpatient therapy, psychiatric care, intensive in-home services, Medication Assisted Treatment (MAT), and case management. Our team is committed to delivering trauma-informed, culturally responsive, and evidence-based care that promotes healing, empowerment, and long-term wellness. With a strong focus on accessibility and compassion, Lighthouse Behavioral Health Center serves clients across all ages and backgroundshelping them navigate recovery, build resilience, and achieve greater stability in their lives. FOCUS #2: The company will credential the Entitlements Case Manager to provide the above-listed services with a focus on outpatient mental health disorder case management. These services will be delivered under the Entitlements Case Managers independent contractor agreement with Community Wellness Outpatient Mental Health Center, as outlined below. ACCOUNTABLE FOR: The contractor is accountable for assisting clients in applying for all benefits for which they are entitled, maintaining accurate documentation, and coordinating services in alignment with program goals, regulatory requirements, and scheduling protocols. DEPARTMENT: Outpatient Mental Health Treatment Program (OP MH) COMPANY WEBSITE: <a href="https://cwomhc.org/" target="_blank">https://cwomhc.org/</a> COMPANY PHONE NUMBER: (667) 309-9920 CONTRACT ADMINISTRATOR PHONE NUMBER: (667) 309-9920 EXT 10 CONTRACT ADMINISTRATOR EMAIL ADDRESS: <a href="mailto:hr@cwomhc.org" target="_blank">hr@cwomhc.org</a> ALTERNATE TITLE(S): Benefits &amp; Entitlements Specialist, Public Benefits Case Manager, or Community Support Case Manager COMPANY: Community Wellness Outpatient Mental Health Center ABOUT COMMUNITY WELLNESS OUTPATIENT MENTAL HEALTH CENTER:Community Wellness Outpatient Mental Health Center (CWOMHC) is a person-centered behavioral health organization committed to improving the mental and emotional well-being of individuals and families across our community. We offer a full continuum of outpatient servicesincluding therapy, psychiatric evaluation, medication management, and care coordinationdesigned to meet the diverse needs of our clients in a compassionate and culturally responsive environment. CWOMHC supports holistic recovery by integrating somatic, behavioral, and rehabilitative care. Our interdisciplinary team is dedicated to fostering resilience, dignity, and empowerment through trauma-informed, evidence-based practices. We serve children, adolescents, and adults with a wide range of behavioral health conditions, always with a focus on accessibility, community connection, and client choice. Service Expectations &amp; Deliverables:The contractor is responsible for providing structured co-occurring case management services to clients assigned to the contractor by the company's scheduling department in alignment with program needs, including: Facilitating individual case management as scheduled. Facilitating intake orientation groups and case management / psychoeducation groups as scheduled. Providing make-up sessions for clients who missed their originally scheduled session. Allocating time for documentation and session note writing within ICANotes before the conclusion of the service period. Addressing individual client needs, if requested, within the service timeframe. Coordinating independently with the program coordinator to ensure client care needs are met. Maintaining compliance with COMAR regulations, professional licensing requirements, and ethical standards. The company provides an approved case management curriculum, which the contractor may use at their discretion. Contractors may also integrate their own approaches as long as they align with best practices and regulatory requirements. Utilize and maintain fidelity to the agencys designated clinical treatment models Apply trauma-informed, person-centered practices to every stage of the clinical relationship Conduct monthly treatment plan reviews to assess goal progress, revise interventions, and document outcomes Complete initial comprehensive case management focused assessments at the start of services Perform comprehensive case management focused reassessments every 6 months Maintain accurate, timely documentation in the electronic health record system in accordance with CARF, Medicaid, and COMAR standards Provide routine case coordination with internal staff and external service providers, including PCPs, housing, probation, or substance use programs Maintain awareness of client barriers and address social determinants of health in treatment planning Ensure crisis intervention and safety planning are provided as needed Service Schedule &amp; Session Structure: The contractor agrees to render services for which the contractor is credentialed. Services must be rendered on-site, as specified in the agreement. If you are on site and your client is not on site, you may render the service to the client via telehealth while you are on-site. Services must be scheduled at least 7 days in advance and aligned with client availability, client individual needs, industry standards and program model guidelines. Documentation &amp; Compliance: Contractor must submit detailed invoices reflecting services performed, including dates, locations, and nature of work.Follow fidelity guidelines for integrated co-occurring case management approaches Participate in fidelity reviews, clinical audits, and supervision designed to improve quality and consistency of care Track case management outcomes and client satisfaction as part of ongoing quality assurance Attend required clinical training and CEUs to maintain licensure and model proficiency Must comply with company policies and regulatory bodies such as COMAR, CARF, and CSA. Complete and maintain all required documentation for audits, quality assurance, and service delivery verification. Session documentation must be completed and submitted in ICANotes before the contractors service window ends each day. Documentation includes, but is not limited to:o Substance use disorder focused individual case management session progress notes coded as H0004 (with units in 15-minute increments)o Mental health disorder focused individual case management session progress notes coded as 90832 or 90834o Mental health disorder focused group counseling / psychoeducation notes coded as 90853o Substance use disorder disorder focused group counseling / psychoeducation notes coded as H0005 Qualifications &amp; Licensing Requirements:To be eligible for this contract, the contractor must hold valid Maryland licensure, including one of the following: Licensed Clinical Alcohol &amp; Drug Counselor (LCADC) Licensed Graduate Clinical Alcohol &amp; Drug Counselor (LGADC) Certified Alcohol &amp; Drug Counselor - Addictions Counselor (CAC-AD) Certified Supervised Counselor Alcohol &amp; Drug (CSCAD) Approved Alcohol &amp; Drug Trainee (ADT) Licensed Clinical Professional Counselor (LCPC) Licensed Graduate Professional Counselor (LGPC) Licensed Certified Social Worker - Clinical (LCSW-C) Licensed Certified Social Worker (LCSW) Licensed Master Social Worker (LMSW) Licensed Bachelor Social Worker (LBSW) Licensed Clinical Marriage &amp; Family Therapist (LCMFT) Licensed Graduate Marriage &amp; Family Therapist (LGMF) Licensed Psychologist Registered Psychology Associate Certifie

Entitlements Case Manager 5

<h3>Job Description</h3>
Job DescriptionSalary: 
JOB SUMMARY
We are looking for an Intake Specialist who is seeking their next exciting opportunity in a complex and ever-evolving work environment! In this role, you will utilize your exceptional customer service and phone skills to assist patients, physicians offices and referral sources with home respiratory equipment questions and orders. You will support billing personnel, providing documents needed for reimbursement. 
We are on the hunt for someone authentic who enjoys working with a fun, creative and diverse group of people. If you are passionate about customer service and patient care and take the initiative to dive right in and help out where needed, we would like to talk to you! 
ABOUT US
Here at Total Respiratory, we are a fast-growing Durable Medical Equipment (DME) company that provides a wide variety of respiratory equipment, such as CPAPs/BiPAPs, oxygen concentrators, and other respiratory equipment. Total Respiratory has been the best source for respiratory medical supplies and equipment because of our superior commitment to providing our patients with the absolute best in product quality and customer care! Our highly trained staff help make the best choices for patient needs, while providing friendly service and expert advice. Every effort is made to ensure the patient experience is as pleasant and efficient as possible. Total Respiratorys mission is to meet the respiratory needs of our patients by providing the highest quality respiratory equipment, supplies and customer service. We ensure that members of our team receive ongoing education and training so that they are knowledgeable about the latest home health care technology and provide care with the highest quality service.
 
RESPONSIBILITIES
<ul>
<li>Assist patients, physicians offices, and referral sources with home respiratory equipment questions.</li>
<li>Responsible for all incoming referrals and orders for delivery and pick up (including but not limited to): patient demographics, emergency contact information, insurance information and verification, physician information, diagnosis, billing information.</li>
<li>COMPLIANCE: Patient care staff are responsible for maintaining compliance tasks daily (e.g., patient utilization, improvement, check ins/follow ups, documentation, resolution, task lists, etc.).</li>
<li>Complete verification of insurance for DME coverage and prior authorization information, (including but not limited to): deductible, effective date, and claims address.</li>
<li>Complete any special instructions for billing the patient's insurance prior to the delivery.</li>
<li>Work with management and Respiratory personnel to meet the patients needs for unusual equipment or supplies. </li>
<li>Inform patient or patients caregiver of benefits (what the policy reimburses). Arrange private pay billing if required.</li>
<li>Works with patients/clients to solve a variety of problems, thereby acting as a company field representative.</li>
<li>Work with family or referral source and warehouse personnel on delivery and/or pick up arrangements.</li>
<li>Responsible for working "Open Orders Report."</li>
<li>Responsible for confirming completed work orders in a timely manner.</li>
<li>Responsible for forwarding completed paperwork to the HME office manager to log equipment set-up and pick up for tracking purposes.</li>
<li>Promote teamwork among co-workers, including assisting fellow office workers, as needed.</li>
<li>Take on call time on a predetermined, rotating basis.</li>
<li>Demonstrate timeliness, courtesy, sincerity, and patience when dealing with customers.</li>
<li>Always market the company in a positive and professional manner, performing all job functions with Company Core Values, Mission, Vision, and Goal Statements in mind.</li>
<li>Flexible attitude and willingness to take on extra tasks as necessary.</li>
<li>Miscellaneous duties as assigned. This job description is not inclusive of all responsibilities and duties and can be changed by management discretion at any time.</li>
</ul>
EXPERIENCE &amp; QUALIFICATIONS 
<ul>
<li>High degree of integrity.</li>
<li>High school diploma or equivalent required.</li>
<li>Customer service experience required.</li>
<li>Brightree knowledge is preferred, but not required.</li>
<li>Exceptional verbal, written and interpersonal communication skills.</li>
<li>Strong organizational and customer service skills. </li>
<li>Excellent time management skills.</li>
<li>Ability to cater to diverse customer base.</li>
<li>Knowledge in MS Office Suite (Word, Excel, Outlook).</li>
<li>Ability to demonstrate initiative, teamwork, and flexibility.</li>
<li>Must be eligible to work in the United States.</li>
</ul>
SCHEDULE
<ul>
<li>This is a full-time position that will require a 40-hour work week.</li>
<li>Hours: Generally, 8:00 AM-5:00 PM, Monday-Friday.</li>
<li>Overtime as needed.</li>
</ul>
Employment is contingent upon a satisfactory response from a Background Screening. 
Total Respiratory and Rehab believes in the principle of and practice of equal employment opportunity. The Company is committed to providing equal opportunity in all of its employment practices, including the selection, hiring, promotion, transfer, and compensation of all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, national origin, ancestry, citizenship status, uniform service member status, marital status, pregnancy, age, medical condition (including cancer-related or HIV/AIDS-related), disability or any other protected status in accordance with the requirements of all federal, state, and local laws.

Intake Specialist

<h3>Job Description</h3>
Job Description
SUMMARY
This position is responsible for the research, design, and development of X-Ray equipment, with a primary focus on the verification and validation (V&amp;V) of system software. The role supports product reliability, regulatory compliance, and customer satisfaction through rigorous software testing and cross-functional collaboration.
ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES
<ul>
<li>
Develop system- and subsystem-level software test methods and protocols based on requirements.
</li>
<li>
Perform software verification and validation activities in accordance with the design control process.
</li>
<li>
Develop automation routines to enhance testing efficiency and accuracy.
</li>
<li>
Configure hardware and software in line with test protocols and requirements.
</li>
<li>
Complete and maintain accurate and timely design control documentation.
</li>
<li>
Lead or support technical investigations and resolution of software-related issues.
</li>
<li>
Work cross-functionally with Sales, Customer Service, and Support to ensure customer satisfaction.
</li>
<li>
Represent the company at conventions, trade shows, and industry events as needed.
</li>
<li>
Provide emergency on-call services in coordination with Service and Support teams.
</li>
<li>
Comply with all applicable FSE Guidelines and KMHA policies, including:
<ul>
<li>
Radiation Safety Policy (badge usage and replacement).
</li>
<li>
Corrective Actions Policy procedures.
</li>
</ul>
</li>
<li>
Continuously improve through assigned training and development programs.
</li>
<li>
Handle additional projects and assignments as directed by management.
</li>
<li>
Balance independent work with effective team collaboration.
</li>
</ul>
REQUIREMENTS &amp; QUALIFICATIONS
Education:
<ul>
<li>
Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, or Computer Science.
</li>
<li>
Master's degree is a plus.
</li>
</ul>
Certifications (preferred but not required):
<ul>
<li>
Certified Radiology Equipment Specialist (CRES) – AAMI
</li>
<li>
Certified Biomedical Equipment Technician (CBET)
</li>
<li>
Certified Laboratory Equipment Specialist (CLES)
</li>
</ul>
Experience:
<ul>
<li>
Minimum 3 years of experience in software testing within a regulated industry (e.g., medical devices, automotive, oil &amp; gas).
</li>
<li>
Demonstrated ability to write and execute test protocols and reports.
</li>
<li>
Hands-on coding experience in one or more programming languages (e.g., C#, C++, Python).
</li>
<li>
Ability to read and understand developer-written code.
</li>
<li>
Familiarity with DICOM standards and imaging workflows (RIS, PACS, Acquisition).
</li>
<li>
Experience with hardware and network setup for lab testing.
</li>
<li>
Understanding of medical device system design and design control (ISO 13485, MDSAP).
</li>
<li>
X-ray imaging technology experience is a strong advantage.
</li>
</ul>
CORE COMPETENCIES
Technical &amp; Analytical Skills:
<ul>
<li>
Attention to detail in design and testing.
</li>
<li>
Strong problem-solving and analytical thinking.
</li>
<li>
Effective project planning and coordination.
</li>
</ul>
Communication &amp; Interpersonal Skills:
<ul>
<li>
Clear, persuasive oral and written communication.
</li>
<li>
Strong presentation and group facilitation abilities.
</li>
<li>
Constructive conflict resolution and emotional intelligence.
</li>
<li>
Customer-focused attitude with the ability to handle challenging situations diplomatically.
</li>
</ul>
Teamwork &amp; Leadership:
<ul>
<li>
Works well independently and within teams.
</li>
<li>
Supports team goals and contributes to a positive culture.
</li>
<li>
Provides and receives feedback effectively.
</li>
<li>
Demonstrates confidence and initiative.
</li>
</ul>
Organizational &amp; Time Management:
<ul>
<li>
Prioritizes and executes tasks efficiently.
</li>
<li>
Maintains accuracy under deadlines.
</li>
<li>
Meets goals through effective time and resource management.
</li>
</ul>
Quality &amp; Compliance:
<ul>
<li>
Committed to high-quality work and continuous improvement.
</li>
<li>
Follows procedures and maintains detailed records.
</li>
<li>
Understands and applies industry regulations and standards.
</li>
</ul>
PHYSICAL REQUIREMENTS
While performing the duties of this role, the employee is regularly required to:
<ul>
<li>
Sit for extended periods.
</li>
<li>
Use hands and arms to operate standard office equipment (e.g., computer, printer, phone).
</li>
<li>
Talk and hear in a variety of work environments.
</li>
</ul>
The described physical demands and work environment are representative of those encountered in the role. Reasonable accommodations will be made in accordance with the Americans with Disabilities Act (ADA).

Software Test Engineer (X-Ray)

<h3>Job Description</h3>
Job Description
Epic Personnel Partners&nbsp;is actively hiring Warehouse Associates for a logistics and distribution partner in Bloomfield, CT.
Pay Rate: $16.35-$19.96/hr Schedule: Full-Time | 1st, 2nd, or 3rd | Temp to Hire
Duties: The Warehouse Associate will handle inventory, operate warehouse equipment, and ensure orders are accurately prepared and shipped. Responsibilities:
<ul>
<li>Operate EPJ, Forklift, Hi-Lo, and Cherry Picker equipment.</li>
<li>Load, unload, and move materials safely and efficiently.</li>
<li>Pick, pack, and prepare orders for shipment.</li>
<li>Perform routine equipment checks and report issues.</li>
<li>Maintain a clean and safe workspace.</li>
</ul>
Requirements:
<ul>
<li>Experience with EPJ, Forklift, Hi-Lo, and/or Cherry Picker.</li>
<li>Ability to lift up to 50 lbs.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Team player with good communication skills.</li>
</ul>
Benefits:
<ul>
<li>Comprehensive medical, dental, and vision coverage.</li>
<li>Generous PTO policy including vacation, sick leave, and holidays.</li>
<li>Opportunities for training and career advancement.</li>
<li>Clear pathways for promotion within the company.</li>
<li>Weekly pay and referral bonus.</li>
</ul>
If you’ve held roles such as Warehouse Associate, Forklift Operator, Order Picker, Material Handler, Logistics Associate, Distribution Center Associate, Inventory Control Specialist, or Shipping and Receiving Associate — we welcome your application!
Keywords: Forklift, Cherry Picker, EPJ, Warehouse Equipment, Order Fulfillment, Inventory Management, Distribution, Logistics
Company DescriptionEpic Personnel Partners, LLC, a woman-owned staffing firm based in Pleasanton, CA, specializes in building long-term relationships with clients, candidates, and employees. We address staffing challenges across industries by understanding your business and matching the right talent to your needs. Our placements with leading companies highlight our commitment to quality and results. What Sets Epic Apart? Epic prioritizes client success by listening, understanding challenges, and delivering tailored staffing solutions. Using cutting-edge technology, we connect you with top talent efficiently. Our process evaluates candidates not only on skills and experience but also on personality and fit, ensuring the right match for your team. With over 75 years of combined expertise, our team excels in full-cycle recruitment across various fields, including Administrative, IT, Call Center, Light Industrial, and Hospitality. For over two decades, we’ve successfully addressed talent needs, offering 24/7 support for last-minute or emergency requests. We don’t aim to be the biggest—just the best. Let’s work together to be Epic! 
<h3>Company Description</h3>
Epic Personnel Partners, LLC, a woman-owned staffing firm based in Pleasanton, CA, specializes in building long-term relationships with clients, candidates, and employees. We address staffing challenges across industries by understanding your business and matching the right talent to your needs. Our placements with leading companies highlight our commitment to quality and results.\r\n\r\nWhat Sets Epic Apart?\r\n\r\nEpic prioritizes client success by listening, understanding challenges, and delivering tailored staffing solutions. Using cutting-edge technology, we connect you with top talent efficiently. Our process evaluates candidates not only on skills and experience but also on personality and fit, ensuring the right match for your team.\r\n\r\nWith over 75 years of combined expertise, our team excels in full-cycle recruitment across various fields, including Administrative, IT, Call Center, Light Industrial, and Hospitality. For over two decades, we’ve successfully addressed talent needs, offering 24/7 support for last-minute or emergency requests.\r\n\r\nWe don’t aim to be the biggest—just the best. Let’s work together to be Epic!

Warehouse Associate - Machine Operator | Full-Time | Multiple Openings

<h3>Job Description</h3>
Job Description
Now Hiring: Case Manager
Location: Germantown, PA 19144
Pay: $20.00 per hour
Job Type: Full-time
Summary of Position: CHOR YFS is looking for a Case Manager at our Germantown program. In this role, you will maintain all resident medical and individual service plan portions of records and ensures compliance with standards set forth by all licensing and regulatory bodies (DPW, Managed Care Organizations, &amp; COA). As a Case Manager, you will coordinate all health care appointments and ISP meetings to ensure compliance and standards set forth by all licensing bodies. Facilitates in-home visits and tracks all visitations. 
Excellent Perks and Benefits for Full-Time Employees:
<ul>
<li>Medical, Dental, and Vision benefits</li>
<li>401k, Life &amp; Disability Insurance</li>
<li>Generous Paid Time Off (PTO)</li>
<li>Paid Training &amp; Career Advancement</li>
<li>A Great Team Environment</li>
<li>Competitive Wages</li>
<li>We offer our team member DailyPay!</li>
<li>Wellness Program &amp; more</li>
</ul>
Duties and Responsibilities: 
<ul>
<li>Maintain all client records and medications utilizing the Electronic Health Record system (Credible). </li>
<li>Ensure emergency medical and emergency contact information is up to date on the Electronic Health Record for all clients. </li>
<li>Review and approve all medical incident reports. </li>
<li>Schedule and track all routine, specialist, and follow-up appointments, ensuring compliance with medical regulations set forth by all licensing and regulatory bodies. </li>
<li>Secure private and/or medical assistance health insurance information, if not supplied at time of intake. </li>
<li>Order, maintain, and monitor prescription medication, ensuring required doses are available for clients as prescribed. </li>
<li>Oversee administration of medication, training necessary staff in mandated protocols. </li>
<li>Notify parents and/or legal guardians of all client medical appointments and changes in client medications. </li>
<li>Keeps and maintains the ISP portion of the resident’s record ensuring compliance with regulations set forth by all licensing bodies, referring counties, and Managed Care organizations. </li>
<li>Notifies all involved parties of scheduled ISP meetings, 30 days in advance of the meeting. Documents such notifications in EHR. </li>
<li>Completes behavior adjustment portion (goals and summary) of treatment plans, integrating goals identified and submitted by Primary CCWs. </li>
<li>Mentors direct care staff with regard to creating and adjusting behavioral goals. </li>
<li>Updates daily sheets, ensuring accurate behavioral goals are included </li>
<li>Attends and help facilitates all ISP meetings. </li>
<li>Coordinates and attends meetings with counties and stakeholders. </li>
<li>Oversees the orientation and ongoing training of all direct care staff. </li>
<li>Obtains and maintains certification as a MAB (Management of Aggressive Behavior) trainer. </li>
<li>Coordinates Motivational Interviewing (MI) training for all residential staff. Includes the provision and scheduling of MI 101 training for new hires, booster trainings, and coding/interviewing. Schedules training for coaches. </li>
<li>Provides CPR and 1st Aid training to all employees as required. Maintains records of timelines associated for all employees in order to ensure compliance. </li>
<li>Obtains and maintains certification as a Medication Administration trainer. </li>
</ul>
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Education/Experience
Bachelor’s degree with a background in the creation and implementation of behavioral modification goals. 
Language Ability
Ability to read, write, and comprehend information in English. Ability to effectively communicate with peers, clients, employees, and administration. Ability to professionally write detailed reports and correspondence. 
Who We Are: The Children's Home of Reading Youth &amp; Family Services (CHOR YFS) an affiliate of Apis Services Inc., is expanding its programs to offer treatment-oriented care rather than custodial care. Today our programs allow us to meet the critical behavioral and mental health needs of over 650 children and families every year!
Who is Apis Services Inc:. Apis Services, Inc. (a wholly-owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterments.
Apis Services, Inc and affiliate’s provides equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment

Case Manager

<h3>Job Description</h3>
Job DescriptionSalary: $15 
WHAT WE OFFER: 
<ul>
<li>11 paid holidays + your birthday paid!</li>
<li>3 weeks of vacation!</li>
<li>4 weeks of vacation after 1 year</li>
<li>Paid mental health days</li>
<li>Paid sick time</li>
<li>FREE disability insurance</li>
<li>FREE life insurance</li>
<li>Health, Dental &amp; Vision Insurance</li>
<li>We are an eligible employer for public student loan forgiveness</li>
<li>Many advancement opportunities! </li>
<li>And more!</li>
</ul>
Job Title: Direct Service Shelter Staff - 3rd Shift
Reports To: Residential Services Coordinator
FLSA Status: Full-time/part time hourly 
This position is responsible for handling the front office in a shelter environment which operates 24/7/365. This includes meeting the immediate needs of the guests and visitors. A person in this position will actively participate in shelter activities and operations that assist guests. A person in this position acts as point person between the guests, internal case managers, and other departments to effectively communicate and document guest needs, events, incidents, and concerns. 
This position requires a high level of communication, critical thinking, problem solving, and de- escalation skills, while requiring minimal supervision.
Essential Duties &amp; Responsibilities:
<ul>
<li>High level of customer service is critical to perform all tasks successfully</li>
</ul>
<ul>
<li>Communicate residence rules to clients and enforce rules as necessary</li>
<li>Respond to questions and concerns from clients, staff, donors, volunteers, and guests</li>
<li>Handle time sensitive guest and staff needs</li>
<li>Communicate professionally and effectively, completing documentation in an effective and prompt manner per guidelines</li>
<li>Observe and report client activities, concerns, and non compliance using appropriate communication process</li>
<li>Follow all agency and mandated guidelines related to security, safety, confidentiality, and all departmental policies and procedures</li>
<li>Handle admissions procedures regarding intake, late list and coordinated entry protocols </li>
<li>Responsible for security check of all guests to ensure safety in the building</li>
</ul>
<ul>
<li>Attend all department and assigned all staff meetings, as well as assigned trainings</li>
<li>Model respectful conduct and interactions with guests, visitors and colleagues</li>
</ul>
<ul>
<li>Participate in scheduled dorm sweeps with case management staff as assigned. Report on sweep findings and actions taken to case management </li>
<li>Ensure effective and professional communication for guest information throughout all relevant departments </li>
<li>Sort, log and distribute mail to mailboxes and complete office administrative tasks</li>
<li>Document and review all relevant information in communication logs and complete all documentation/ paperwork in a timely manner</li>
<li>Responsible for monitoring dining room and kitchen cleanliness </li>
<li>Answer phones</li>
<li>Perform tasks on the computer as needed, including checking and responding to emails</li>
<li>Perform other duties as assigned by Lead Direct Service Support Specialist, RS Coordinator, and Manager of Residential Services</li>
<li>Must be able to respond swiftly to emergency situations including leading evacuation and interventions</li>
</ul>
Experience and Skills:
<ul>
<li>Experience and history working in human services environment, preferably working with male clients who have experienced homelessness</li>
<li>Experience working with adults with severe and persistent mental illness and substance abuse issues</li>
<li>Ability to communicate and document clearly and professionally: both verbally and in writing</li>
<li>Demonstration of critical thinking and problem solving skills</li>
<li>Professional workplace appearance and conduct</li>
<li>Must be proficient in basic Microsoft programs</li>
<li>Flexible work schedule and dependability</li>
<li>Effective time management</li>
<li>Experience working with clients in crisis and versed in de- escalation</li>
</ul>
Training and Education:
 High school diploma or GED required 
 Must be able to function well under minimal supervision
 High level of organization, communication, and documentation skills
This position description indicates the general nature and level of work expected of the employee. It is not designed to cover or contain a comprehensive listing of duties or responsibilities required of the employee. The employee may occasionally lift, push or pull up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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