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<h3>Job Description</h3>
Job DescriptionSalary: 85,000-110,000 
Landmark Ventures is seeking a Client Operations Manager to join our dynamic business development services team. This pivotal role is perfect for professionals with experience in sales/revenue operations or client/customer success who are passionate about driving success for innovative Enterprise IT/Cybersecurity companies.
 
Our business development services team leverages extensive Fortune 500 CXO relationships to create sales opportunities and drive enterprise deal motion for our client portfolio of Enterprise IT / Cybersecurity startups looking to scale rapidly.
 
The Client Operations team manages day-to-day communications and activities of client engagements including writing researched background to prepare clients for meetings, managing ongoing deal visibility and sales pipeline motion, tracking and analyzing key metrics, and helping optimize strategies to increase deal volume and velocity.
 
As a Manager on the team, you are ultimately responsible for the activities and initiatives that drive our clients success. This role requires a high level of organization, excellent writing and communication skills, strong emotional intelligence, and the ability to multi-task across several projects simultaneously while maintaining strong client relationships with startup CEOs, Sales Leaders, and F500 Executives.
 
Key Responsibilities:
<ul>
<li>Client Relationship Management &amp; Enterprise Pipeline Management:
<ul>
<li>Serve as the main point of contact for clients, managing pipeline, providing regular updates on performance and project status.</li>
</ul>
</li>
<li>Project Management &amp; Execution:
<ul>
<li>Track progress of the pipeline and KPIs, set milestones, and ensure that client expectations are consistently exceeded.</li>
</ul>
</li>
<li>Reporting, Analytics, and CRM Updates:
<ul>
<li>Work with internal teams to provide regular reporting insights on client progress and performance metrics, and to identify opportunities for improvement.</li>
</ul>
</li>
<li>Client Retention &amp; Growth:
<ul>
<li>Work closely with the both external Clients and the internal BD Accounts team to identify upsell and cross-sell opportunities within and across existing client accounts.</li>
<li>Lead regular client reviews to assess progress, gaps, and identify strategies/concrete recommendations to overcome challenges</li>
</ul>
</li>
</ul>
 
Key Qualifications:
<ul>
<li>2-4 years of experience in sales/revenue operations, client/customer success, account management, and/or project management, ideally in a service-oriented or sales-driven business.</li>
<li>Knowledge of Enterprise Sales, the IT/Cybersecurity enterprise landscape, or startups.</li>
<li>Exceptional interpersonal and communication skills. Able to approach complex problems with high emotional intelligence, while building strong relationships with a diverse group of executive client stakeholders.</li>
<li>Excellent organizational and time management skills with the ability to prioritize multiple projects and deadlines efficiently.</li>
<li>Data-driven mindset with the ability to analyze sales metrics and use insights to improve client outcomes.</li>
<li>Ability to thrive in a fast-paced, dynamic environment with shifting priorities and multiple clients.</li>
<li>Proficient in using CRM tools (e.g., Salesforce, HubSpot) and other project management software.</li>
</ul>
 
Our company is headquartered in New York City and we offer a virtual/remote work arrangement for all employees. While our core hours often align with the East Coast, we are flexible and accommodating to candidates from all time zones. Candidates must be authorized for employment in the United States.
 
The salary range for this position is $85,000 - $110,000 based on candidates qualifications and experience, and we offer competitive benefits.
If you're a highly motivated, organized, and client-focused professional with a passion for sales and startups, we would love to hear from you.
 
About Our Benefits:
<ul>
<li>Competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to Landmark.</li>
<li>We are a remote company headquartered in NYC with a global team and a flexible working environment.</li>
<li>Generous vacation and holidays, including all Federal holidays including the day after Thanksgiving. Additionally, team members get two days each year to volunteer, and receive an additional day of Paid Time Off for each anniversary up to five years.</li>
<li>Comprehensive health insurance: team members pay $1 each month for full medical, dental, vision, and life insurance with a broad network through ADP.</li>
<li>Steller team of co-workers, an engaged virtual culture, and a lot of Awesome Fun Times (AFTs) in-person and virtually (team outings, Wellness Wednesdays with special guests, virtual get-togethers, active Slack groups, and more).</li>
<li>Meaningful work at an organization that focuses on your growth. Landmark offers professional development sessions, career conversations, external resources, and plenty of stretch opportunities to hone your skills.</li>
<li>Learn from experts who have been in the organization for 10+ years and from always-innovative clients in an entrepreneurial environment.</li>
</ul>
 
About Landmark Ventures:
Landmark Ventures is the ultimate dealmaking platform. A leading business advisory, investment bank, and events firm, Landmark has a 20+ year track record working with hundreds of top public companies, investment funds, and growth-oriented private companies to share deep market insights and extensive personal relationships across the enterprise software, cybersecurity, internet of things (IoT), industrial tech, artificial intelligence, sports, marketing tech, and digital media sectors.
 
Landmark Ventures is committed to hiring a diverse team that provides important perspectives in our work and is an equal opportunity employer that welcomes all qualified applicants regardless of race, ethnicity, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, physical or mental ability, gender identity or expression, or veteran status.
 remote work

Client Operations Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Summary: The Client Manager 1 works closely with the Account Executive to service a portion of the BRMS client base. The Client Manager 1 is the day-to-day point of contact for each client account. The CM 1 strives to ensure service levels and expectations are being met by executing regular and proactive communication with all client administration and upper level on a day-to-day basis.
 
Essential Duties and Responsibilities include the following. Other duties may be assigned.
<ul>
<li>Organize regularly scheduled communications with all existing clients and internal contacts to determine how BRMS can meet their business needs.</li>
<li>Review accounts on a monthly basis.</li>
<li>Build strong relationships with clients’ HR teams, senior managers, and other key stakeholders.</li>
<li>Manage BRMS client and benefit plan renewals from beginning-to-end with input from the AE.</li>
<li>Responsible for obtaining and revising necessary information on the account and completing all activity as required.</li>
<li>Work on new client implementations.</li>
<li>Prepare, Manage and understand and provide critical review of monthly reports</li>
<li>Ensure execution of contract and any renewal adjustments by working with finance and sales.</li>
<li>Exhibit strong technical knowledge of industry, products, and compliance requirements, including plan deductibles and dates</li>
<li>Work internally to create and maintain plan documents.</li>
<li>Mediate between client and carrier.</li>
<li>Create and update plan documents during and after Implementation</li>
<li>Create and update ID cards during and after Implementation</li>
<li>Maintain PPO Network contract application and Plan Cost Reports</li>
<li>Respond to Anthem Blue Cross Utilization Management update requests</li>
<li>Appropriately escalate issues and opportunities to Upper Management as need be.</li>
<li>Provides feedback to assist in the creation of performance improvement goals and development of training programs.</li>
<li>Ensure proper handling of customer issues and concerns.</li>
<li>Conduct ongoing training to team members to make certain the quality of service delivered to BRMS customers achieves and exceeds company and productivity standards.</li>
<li>Review daily and monthly reports, transactions, and trends, and provide feedback to team members and Upper Management</li>
<li>Performs other duties and responsibilities as assigned by Management.</li>
</ul>
Supervisory Responsibilities: This job has no supervisor responsibilities
 
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Requirements:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education and/or Experience: High School Degree or G.E.D.; and minimum of two years experience working in a related Customer Support Role; or equivalent combination of education, training, and/or experience in self-funded employee benefits industry, which demonstrates ability to perform the outlined duties above.
 
Language Skills: Ability to read, speak, and write effectively in English. Ability to interpret documents such as safety rules, memos, letters, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position.
 
Mathematical Skills: Ability to add and subtract, multiply and divide with 10's and 100's.
 
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
 
Certificates, Licenses, Registrations: Valid, class C license in state working with no adverse driving record.
 
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this Job, the employee is regularly required to sit for extended periods in front of a computer. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee may frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This position requires the employee to work in the office.

Client Manager I

<h3>Job Description</h3>
Job Description
Vistex Client Manager will manage and develop new and existing clients and work towards strengthening our relationships and increasing Vistex footprint. This person will also resolve clients’ issues and communicate information accurately to the teams, engage with clients, position and aggressively pursue Vistex services and will be assigned to multiple clients/implementations simultaneously which could be in various regions of the country. 
Responsibilities: 
<ul>
<li>Assist in expanding Vistex consulting service offerings.</li>
<li>Build client relationships with C Level executives and stakeholders.</li>
<li>Understand client’s business and business processes and act as Vistex advocate to address the existing gaps by selling Vistex implementation services.</li>
<li>Position and assist in up selling additional Vistex software.</li>
<li>Develop sales and solution strategies.</li>
<li>Understand and work with different teams to provide solution roadmap to clients.</li>
<li>Assist in finalizing proposals, project planning and estimating.</li>
<li>Assist in pre-sales activities for implementation services.</li>
<li>Be accountable for all services engagement.</li>
</ul>
The compensation for this position is $72k - $90k annually. Base pay will vary depending on factors, including but not limited to, a candidate’s location, job-related knowledge, skills, and work experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus. Vistex provides highly competitive benefits including comprehensive healthcare plan, and paid time off, including paid volunteerism days!
About us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it’s actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It’s why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up.™

Client Manager

<h3>Job Description</h3>
Job Description
A fast growing Asset Based Lending (ABL)/Factoring company located in Atlanta specializing in the transportation industry is looking for a client relations manager to handle a portfolio of clients.
Responsibilities:
<ul>
<li>Handling the daily needs of a set group of clients</li>
<li>Reviewing accounts receivable invoices to purchase</li>
<li>Reviewing business credit reports</li>
<li>Maintaining a diversified accounts receivable portfolio of assets</li>
<li>Entering and maintaining data in an accounts payable software</li>
<li>Interacting with clients on a daily basis</li>
<li>Interacting with the accounts payable departments of large corporations</li>
</ul>
​Qualifications:
<ul>
<li>Previous experience in customer service, sales, or other related fields</li>
<li>Ability to build rapport with clients</li>
<li>Ability to prioritize and multitask</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
</ul>
Salary/Benefit Package:
<ul>
<li>Starting Salary of $18/hour</li>
<li>Monthly &amp; Yearly Bonuses</li>
<li>401K plan with company match</li>
<li>Health, paid vacation</li>
</ul>
This is an entry level position at a growing company with lots of room for growth. A Bachelors degree is a plus. Team player is a must.
Hours of operations 9AM – 5PM Monday – Friday. Closed all federal holidays.
Company DescriptionAn Atlanta based ABL/Factoring company is looking for a Client Relations Manager. This company specializes in- Accounts Receivable financing for businesses across many industries. The company’s goal is to make the factoring process as simple and worry-free as possible. The company is known for offering the highest level of customer service. 
<h3>Company Description</h3>
An Atlanta based ABL/Factoring company is looking for a Client Relations Manager. This company specializes in- Accounts Receivable financing for businesses across many industries. The company’s goal is to make the factoring process as simple and worry-free as possible. The company is known for offering the highest level of customer service.

Client Relations Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
Location: Bentonville, AR
R25_0015626
#LI-Hybrid
Job Description 
The Client Manager is responsible for creating and growing client relationships, understanding unique client priorities, identifying which NIQ solutions are best aligned, and delivering on the client’s strategic priorities. This position includes business development and revenue management responsibilities.
You’re the first to recognize a client need, collaborate where needed, and then turn it into a client solution. You can find opportunities and/or collaborate with other team members who discover an opportunity and work with them to meet the client need. You are flexible and easily adapt to a dynamic work environment. You’re a person who feels energized by successful collaboration. You manage relationships and expectations as well as you manage projects, and your experience speaks for itself. You are creative in leveraging data and analytics to answer tough client questions as part of a collaborative team.  You are comfortable explaining complex topics to people with varying levels of experience/understanding. You understand that your success is based upon your clients’ success. 
Responsibilities
<ul>
<li>Drive new relationships with key client contacts across targeted client teams, increase client penetration, and improve awareness of NielsenIQ products and services to drive revenue growth</li>
<li>Build collaborative relationships with cross-functional NielsenIQ Client Business Partners, Client Teams, and Practice Areas across all NielsenIQ teams (POS, Panel, Innovation/BASES, Analytics, Technology, Retail, Consumer Insights, Spectra, Connect Partners, Big Data, etc.)</li>
<li>Consult with clients and other NIQ team members to understand each client’s strategic business priorities and opportunities for engagement, identify potential revenue opportunities with customers, and secure those opportunities to achieve sales goals</li>
<li>Work collaboratively with clients to identify and deliver analytical insights that translate into actionable strategies and tactics to improve performance and deliver value against our products</li>
<li>Drive high customer satisfaction and willingness to recommend NielsenIQ to others in the industry</li>
<li>Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear, proactive insights and action-oriented recommendations</li>
<li>Drive strategic thought leadership with customers leveraging NIQ tools and assets</li>
</ul>
Qualifications 
<ul>
<li>3+ years of experience in the CPG industry and/or related sales, category management, market research/analytics space, including POS/Panel data </li>
<li>Prior experience with NielsenIQ (or similar) solutions preferred </li>
<li>Experience working with a CPG or retailer, specifically in roles related to merchandising, analytics, and data</li>
<li>Consultative client skills and innovative problem-solving skills </li>
<li>Polished, persuasive communication skills with experience in presenting data analysis to stakeholders and decision-makers</li>
<li>Strong analytical aptitude and proficiency in a range of software and digital tech</li>
<li>Proven experience in successfully leading complex client relationships </li>
<li>Proven track record of building client engagement </li>
<li>Experience building relationships and consensus with clients</li>
</ul>
 Additional Information 
This role has a market-competitive salary with an anticipated base compensation of the following range: $74,900-$75,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.
Our Benefits
<ul>
<li>Flexible working environment</li>
<li>Volunteer time off</li>
<li>LinkedIn Learning</li>
<li>Employee-Assistance-Program (EAP)</li>
</ul>
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on:&nbsp;LinkedIn&nbsp;|&nbsp;Instagram&nbsp;|&nbsp;Twitter&nbsp;|&nbsp;Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:&nbsp;<a href="https://nielseniq.com/global/en/news-center/diversity-inclusion" target="_blank">https://nielseniq.com/global/en/news-center/diversity-inclusion</a>

<h3>Job Description</h3>
We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionise the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
 
Main Purpose
The primary purpose of this position is to manage the ongoing client relationships for Indeed Flex and function as a liaison between our divisions and contracted clients when needed. This position provides account management for key clients in line with agreed contracts and KPIs to provide strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance.
 
*This position is onsite in Austin, TX (at The Domain), five days per week, with the option to work from home on Thursdays. 
 
Requirements
<ul>
<li>One year of account management experience, preferably in the Staffing, Recruitment, and/or RPO domain.</li>
<li>Driven to exceed expectations on growth and satisfaction targets.</li>
<li>Highly proficient with Salesforce or similar CRM system.</li>
<li>Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization.</li>
<li>High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage.</li>
<li>High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems.</li>
<li>Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision.</li>
<li>A commitment to driving the Indeed Flex mission: to help people get jobs, instantly.</li>
</ul>
 
Preferred Qualifications
<ul>
<li>Previous staffing experience.</li>
</ul>
 
Responsibilities &amp; Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
<ul>
<li>Proactively manage the client, ensuring compliance with contractual KPIs.</li>
<li>Provide support for booking inquiries, training, reporting, checking in staff, and consulting with the client and Indeed Flex.</li>
<li>Manage stakeholder relationships; bring on operations managers together on a regular basis and chair face-to-face review meetings.</li>
<li>Study client’s business functions - gather information, evaluate output requirements and formats.</li>
<li>Design modifications to enhance current practices.</li>
<li>Research and analyze data, present recommendations to our clients, and set a schedule for implementing improvements.</li>
<li>Ensure clients maximize the use of our platform and use it correctly.</li>
<li>Collaborate with marketing and onboarding on behalf of the client and ensure recruitment plans are in place and on track.</li>
<li>Provide support outside of standard business hours as required to meet customer needs.</li>
<li>Ensure operations team manages all day-to-day operations, consulting with client, Flexer support, jobseeker team, partnership team, and other internal stakeholders.</li>
<li>Contribute to business development through the growth of existing account in new lines of business.</li>
<li>Develop account plan for assigned accounts that will form the basis of value-driven sales growth.</li>
<li>Performs miscellaneous duties as assigned.</li>
</ul>
 
Benefits
<ul>
<li>$28.82 - $38.46/hr with potential for overtime</li>
<li>Medical, Dental, Vision, and 401K</li>
<li>Access to Company &amp; Employee Benefits</li>
<li>25 days PTO (prorated) + Birthday Off</li>
<li>8 Paid Holidays </li>
<li>Duvet days (½ day off every quarter)</li>
<li>Volunteer days</li>
<li>STIPs (Short Term Incentive Plan)</li>
</ul>
 
You’ll fit right in at Indeed Flex if:
<ul>
<li>You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction.</li>
<li>You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul.</li>
<li>Data is your heart and soul - you know you need it to drive you in the right direction.</li>
<li>You’re proactive and always willing to learn.</li>
<li>You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it!</li>
</ul>
 
Work Environment
This job operates in a professional office environment or remotely. This role routinely uses standard office equipment to complete daily responsibilities and duties. If working in a remote office environment, a clean, designated workspace must be kept in a safe condition, free from hazards to both the employee and the equipment. Remote office positions also require reliable, high-speed internet.
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
 
Position Type / Expected Hours of Work
Full-Time Position. Hours are Monday - Friday, regular business hours. Occasional evening and weekend work may be required as job duties demand. 
 
Travel
This position requires minimal travel, less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations. 
All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements. 
 
Work Authorization / Security Clearance
None Required For This Position
 
AAP/EEO Statement
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
 
Other Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Client Success Manager

<h3>Job Description</h3>
Job DescriptionSalary: $27 - 45 
FUSE3 is a Managed Service Provider in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture.
 
Client Success Manager
 
The Client Success Manager will ensure that our clients are getting the full value out of their investment in FUSE3 and help provide the highest level of quality service through managing client expectations. The CSM is also responsible for driving additional revenue and profit through upselling products and services to existing and new clients.
 
Basic Functions:
<ul>
<li> Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap</li>
<li> Meet with clients in person and by phone to develop profitable opportunities</li>
<li> Schedule and follow the FUSE3 QBR/vCIO process</li>
<li> Troubleshoot and Quality Assure the Client experience for all Clients</li>
<li> Attend events as directed to promote the brand and value proposition of FUSE3 to Clients and prospects</li>
<li> Work closely with the Business Development Rep to establish a Sales CSM culture for optimizing long-term Client relationships</li>
<li> Work closely with the Business Development Rep to manage the transition of new Clients to account management as needed</li>
<li>Work closely with the client's team lead for needs review and solution design</li>
<li> Participate with FUSE3 management in the creation and implementation of detailed strategic and tactical initiatives to optimize the impact of the CSM role</li>
<li> Communication with clients, keeping them informed of incident progress, notifying them of impending changes, or agreed on outages</li>
<li> Work with vendors/partners as needed to resolve client issues</li>
<li> Maintain all aspects of the opportunity pipeline and deliver quotes and close sales on a timely basis</li>
<li>Document all client issues, meeting discussions and requests/concerns, and develop a plan to address until the client is satisfied that their issues have been successfully addressed</li>
</ul>
 
Additional Duties and Responsibilities:
<ul>
<li>Maintain a high level of client satisfaction</li>
<li>Work in a team and communicate effectively</li>
<li> Manage clients licensing and inventory</li>
<li> Develop in-depth knowledge of the service catalog and how it relates to customers needs</li>
<li>Address and help resolve and service issues that may arise</li>
<li>Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals</li>
<li>Regularly document processes and procedures related to duties and responsibilities</li>
<li>Responsible for entering time and expenses in ConnectWise as they occur</li>
<li>Maintain certifications required for the position</li>
</ul>
 
Qualification:
<ul>
<li>Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care</li>
<li>Comfortably discuss technical issues and offer suggested solutions</li>
<li>Ability to multi-task and adapt to changes quickly</li>
<li>Ability to de-escalate the situation</li>
<li>Understanding of support tools, techniques, and how technology is used to provide IT services</li>
<li>Typing skills to ensure quick and accurate entry of service request details</li>
<li>Self-motivated with the ability to work in a fast-moving environment</li>
<li>Managed Service Provider experience is highly desired </li>
</ul>
 
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
 
We offer competitive compensation including medical, dental, vision, PTO, 401k, etc. If you feel you possess the traits listed above reply to this post.

<h3>Job Description</h3>
Job Description
The Client Program Manager will lead a variety of complex programs and strategic planning, development and execution for Enterprise accounts. This individual will be responsible for program planning in addition to developing and implementing new systems and processes to support, retain and grow enterprise accounts. This individual will represent the client program management function for assigned accounts to both internal and external program partners with the goal of improving strategic program oversight, delivery, reporting and account management. 
Duties and Responsibilities
• Daily point of contact for assigned enterprise accounts.
• Manage a portfolio of complex programs. The level or levels of account and program complexity will vary based on experience and client goals.
• End-to-end program management for complex, custom accounts and programs – including sales assistance, proposal/RFP creation, program pricing, project planning and design, custom content development oversight, SOP creation, program coordination oversight, system input, regular account management touchpoints, account health monitoring and reporting, and overall strategic account/program growth planning, including forecasting, budget tracking and billing. 
• Work closely with NCM Programs’ team members and cross-functional teams to develop new NCM processes and policies to ensure programs are properly prioritized and client expectations are met.
• Establish, track and regularly report on client goals to internal and external program partners.
• Develop account management framework, touchpoints and reporting to manage and proactively support relationships with assigned enterprise accounts.
• Identify areas of opportunity for strategic growth of enterprise accounts and/or programs.
• Create and implement monthly account health reporting for assigned enterprise accounts; Provide regular reporting to NCM management teams and relevant stakeholders. 
• Identify, communicate and solve program risks/problems, as needed.
• Maintain accurate client records throughout all internal systems, including SharePoint, Salesforce, Monday.com, Outlook calendars, proposals, and internal program documentation.
• Develop and implement detailed, clear communication plans for internal and external stakeholders; Quickly and effectively communicate program changes, updates or problems.
• Aid in the fulfillment of larger clients and organizational goals.
• Embody NCM’s mission, vision and values.
• Manage and support enterprise account events as required.
• Manage enterprise accounts’ special billings.
• Travel up to 20% of the time for on-site event support.
Qualifications
• Bachelor’s degree required.
• A minimum of 4 years related work or industry experience.
• Demonstrated success in managing large accounts or similar events.
• Account management and project management experience required.
• Exceptional critical thinking and creative problem-solving skills.
• Advanced interpersonal skills.
• Excellent attention to detail.
• Demonstrate initiative; be a self-starter.
• Solution-oriented approach to daily tasks.
• Superior organizational skills.
• Strong time management skills; deadline-oriented individual with the ability to prioritize workload amongst competing projects and priorities.
• Ability to effectively collaborate with others, both in person and remotely.
• Knowledge of CRM/databases; Salesforce, SharePoint and Monday.com a plus.
• Advanced capabilities with Microsoft product suite.
• Completes all responsibilities in a timely and accurate manner in order to meet client needs and remain cost effective. 
• Strong presentation and communication skills, and equally strong listening skills.
• While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see and use hands to handle objects.
• The employee may occasionally lift and/or move up to 35 pounds.
• Ability to travel, if needed.

Client Program Manager

<h3>Job Description</h3>
Job Description
Elite Strategic Solutions: Your Career in Account Management Starts Here!
&nbsp;
Step into a career with impact and intention. As a Client Account Manager, you’ll learn how to manage relationships, pitch pest control services with clarity, and help clients feel confident in their choice. No experience? No worries, because we offer mentorship, real-world training, and a supportive team that champions your growth at every turn.
&nbsp;
What We’re Looking For In A Client Account Manager Trainee
<ul>
<li>A genuine interest in sales, relationship building, and helping clients feel at ease</li>
<li>Strong verbal and written communication skills that let you explain things simply and clearly during sales presentations to residential consumers</li>
<li>Coachability: openness to feedback, a growth mindset, and willingness to try new approaches.</li>
<li>Adaptable personality that stays positive even when plans change or challenges arise</li>
<li>Goal-driven attitude with the discipline to follow through and track your progress</li>
<li>Team spirit: you love sharing wins, supporting colleagues, and collaborating to solve problems</li>
<li>Solid organizational skills to juggle multiple clients, tasks, and follow-ups efficiently</li>
<li>Basic computer literacy for CRM tools, emails, and reporting</li>
<li>Professionalism and integrity: you take pride in representing the company and the solutions you offer</li>
<li>High energy, self-motivation, and a genuine curiosity to keep learning every day</li>
</ul>
&nbsp;
What A Client Account Manager Will Be Doing:
<ul>
<li>Build and nurture trusting relationships with residential clients, becoming their go-to advisor for pest control needs</li>
<li>Deliver clear, confident, and personalized sales presentations of pest control solutions that speak to each client’s unique concerns</li>
<li>Shadow senior account managers to learn proven strategies, then gradually lead your own client interactions as you grow</li>
<li>Collaborate closely with the operations team and fellow Client Account Managers to ensure service requests and follow-ups run smoothly and exceed client expectations</li>
<li>Track your client portfolio’s activity, feedback, and needs to improve engagement and retention continuously</li>
<li>Handle incoming inquiries with professionalism, turning questions into opportunities and objections into solutions</li>
<li>Participate in workshops and training sessions to deepen your product knowledge and sharpen your sales skills</li>
<li>Set and achieve personal and team-based goals, celebrating wins big and small along the way</li>
<li>Actively contribute ideas during team meetings to make processes, campaigns, and client experiences even better</li>
</ul>
 &nbsp;
Sales, Marketing, and Pest-Free Living
Here’s what we do - and why we stand out:
<ul>
<li>We partner with pest control pros who eliminate what creeps and crawls</li>
<li>We boost brand visibility with bold, people-powered campaigns</li>
<li>We train our reps to be product experts and customer advocates</li>
<li>We build trust, close deals, and raise customer satisfaction rates</li>
<li>We keep things strategic, efficient, and totally action-ready</li>
<li>We make pest control conversations actually interesting</li>
<li>We care about clean homes, healthy communities, and upward mobility</li>
</ul>
&nbsp;
In this role, your income grows with your results. The annual pay range shown is the average commission-based pay earned by our current team.
&nbsp;
Looking for a job that combines impact and hustle? Join us and flex your sales muscle!

Client Account Manager

<h3>Job Description</h3>
Job DescriptionSalary: $45,000 - $52,000 
Job Overview: The Client Service Manager is responsible for managing the annuity and insurance application processes, overseeing funding, correcting NIGOs (Not In Good Order items), and ensuring that all client services are completed accurately, timely, and professionally. This role serves as the operational backbone of the client experience after the client has officially partnered with Buska. The ideal candidate is exceptionally detail-oriented, organized, and thrives in a client-focused environment.
Reports To: Chief People Officer
 
Responsibilities:
<ul>
<li>Manage and process all annuity and insurance applications, ensuring completeness and accuracy.</li>
</ul>
<ul>
<li>Oversee the funding process for current business, including transfers, rollovers, and contributions.</li>
</ul>
<ul>
<li>Process and track death claims for clients.</li>
</ul>
<ul>
<li>Send reallocation changes to carriers based on recommendations from advisors.</li>
</ul>
<ul>
<li>Track and monitor monthly spreadsheets and commission statements for current business.</li>
</ul>
<ul>
<li>Monitor applications for NIGOs, promptly resolving any deficiencies with clients, advisors, and product providers.</li>
</ul>
<ul>
<li>Serve as the primary point of contact for clients regarding post-sign-on paperwork, funding updates, and service inquiries.</li>
</ul>
<ul>
<li>Track and maintain accurate records of all applications, funding statuses, and outstanding service items in CRM and internal systems.</li>
</ul>
<ul>
<li>Continuously review and enhance operational workflows to improve efficiency and client experience.</li>
</ul>
<ul>
<li>Serve as a subject expert for advisors, insurance carriers, and financial institutions to expedite processing and ensure service excellence.</li>
</ul>
<ul>
<li>Ensure compliance with all regulatory requirements related to client services and documentation.</li>
</ul>
<ul>
<li>Provide periodic updates to leadership on service metrics, application turnaround times, and client satisfaction.</li>
</ul>
<ul>
<li>Ensure all client communications are logged, tracked, and followed up on in a timely manner.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
Equipment/Tools/Materials Used:
 Computer/Monitors/Mouse
<ul>
<li>Phone (soft phone and physical desk phone)</li>
</ul>
<ul>
<li>Internet/WiFi</li>
</ul>
<ul>
<li>Microsoft Office Suite</li>
</ul>
<ul>
<li>KonnexMe Platform/SalesForce</li>
</ul>
Physical Requirements: This position is mainly sedentary. Must be able to get up and down at the desk frequently and walk around as needed. It is occasionally required (less than 5% of work hours) lifting, hauling of items in storage or marketing/seminar equipment. Not to exceed 50 pounds.
Job Qualifications/Skills: 
<ul>
<li>Bachelors degree in Business, Finance, or a related field (or equivalent experience).</li>
</ul>
<ul>
<li>5+ years of experience in client services, operations, or new business processing within financial services, preferably retirement planning, insurance, or wealth management.</li>
</ul>
<ul>
<li>Deep understanding of annuity and insurance products, application procedures, and funding processes.</li>
</ul>
<ul>
<li>Strong working knowledge of NIGO resolution and best practices for clean application submissions.</li>
</ul>
<ul>
<li>Excellent organizational skills with a high level of accuracy and attention to detail.</li>
</ul>
<ul>
<li>Outstanding communication skills, both written and verbal.</li>
</ul>
<ul>
<li>Proficiency in CRM platforms and document management systems.</li>
</ul>
<ul>
<li>Ability to handle sensitive client information with utmost confidentiality and professionalism.</li>
</ul>
What Buska offers: 
<ul>
<li>A dynamic and collaborative work environment</li>
</ul>
<ul>
<li>Opportunities for professional development and career growth</li>
</ul>
<ul>
<li>Exposure to diverse asset classes and investment strategies</li>
</ul>
<ul>
<li>Competitive salary and benefits package</li>
</ul>
<ul>
<li>Employee events</li>
</ul>

91,548 client-manager Jobs