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<h3>Job Description</h3>
Job Description
Social Services Coordinator
Status: Full-Time
Wage: $28.50-$32/hourly DOE
Location: Avamere Rehabilitation of Park West - 1703 California Avenue SW - Seattle, WA 98116
Apply at Teamavamere.com
Job Summary
The Social Services Coordinator works under the supervision of the Social Services Director and in accordance with current federal, state, and local standards, guidelines, and regulations, as well as Avamere’s established policies and procedures, to ensure that the medically related emotional, mental, and psychosocial needs of the residents are met. Additionally, the Social Services Coordinator acts as a liaison between the resident/family and community partners, providers, and payors to ensure safe discharge planning and continuation of care.
Essential Duties and Job Responsibilities
<ul>
<li>Identifies residents’ emotional, mental, and psychosocial needs and ensures that comprehensive care plans are in place and up to date</li>
<li>Works with the Social Services Director and interdisciplinary team to identify discharge plans, barriers, and needs to effectively coordinate a safe discharge from the facility</li>
<li>Communicates with residents, families, community providers and programs, and any other parties, on a consistent and timely basis</li>
<li>Acts as the resident advocate by ensuring that their resident rights are upheld and that all parties are acting in the best interest of the resident</li>
<li>Coordinates with community support services such as home health, hospice, and durable medical services to ensure that residents have the supports and services they need post-discharge</li>
<li>Arranges for provision of ancillary services for residents while they are in the facility including transportation to/from ancillary appointments</li>
<li>Coordinates and conducts regular care conferences with residents and families as well as other meetings as needed</li>
<li>Monitors residents’ mood and behaviors, creates behavioral care plans as appropriate, and assists residents in seeking mental health supports and services if needed</li>
<li>Works with insurance companies and other payors to ensure payment for skilled nursing and/or long-term care services and issues non-coverage notices on behalf of Medicare and insurance companies</li>
<li>Assists residents and families in applying for Medicaid services, including spend downs</li>
<li>Assists residents and families in finding appropriate placement in outside facilities following discharge from Avamere facilities</li>
<li>Acts as the point person and record keeper for grievance and lost items</li>
<li>Assists residents in obtaining clothing and other personal items as needed</li>
<li>Participates in facility quality assurance program and other meetings as required</li>
<li>Performs other duties as assigned</li>
</ul>
Requirements and Qualifications
<ul>
<li>Prefer bachelor’s degree in public health administration, social work or a related field</li>
<li>Prefer experience working with electronic medical records and computer documentation systems</li>
<li>1 year of experience in a skilled nursing facility or similar health care setting preferred</li>
</ul>
At Avamere, we believe in taking care of our employees. We offer a comprehensive benefits package that includes:
<ul>
<li>Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible.</li>
<li>401 (k) Plan: After 90 days of employment, with matching program. </li>
<li>Paid Time Off (PTO): Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.</li>
<li>EAP Canopy with unlimited telehealth mental health visits.</li>
<li>Continuing Education and Higher Education Reimbursement.</li>
<li>Generous employee referral bonus program.</li>
<li>Flexible Spending Accounts &amp; CERA: Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account).</li>
<li>Professional Development: Opportunities for growth and development within the company.</li>
<li>Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more.</li>
</ul>
 Avamere is an Equal Opportunity Employer and participates in E-Verify.

Social Services Coordinator - Healthcare

<h3>Job Description</h3>
Job Description
Practice Manager Full-Time&nbsp; If you’re passionate about mental health and want to be part of a collaborative, mission-driven team that values reflection, ethics, lifelong learning, and supportive engagement, we look forward to hearing from you!
Zeeva Care, a Collaborative Psychotherapy Group, is seeking a compassionate, experienced, and detail-oriented Practice Manager to oversee and support the day-to-day operations of our mental health practice. The ideal candidate has strong managerial experience, is highly organized, and leads from a trauma-informed lens. This role bridges the gap between clinical, administrative, billing, and HR functions—ensuring smooth workflows, compassionate client care, and operational excellence. This is a hybrid position. &nbsp;
Key Responsibilities
🔹 Leadership &amp; Oversight
<ul>
<li>
Provide day-to-day management of administrative and support staff, helping foster a supportive, trauma-informed, and high-functioning work environment.
</li>
<li>
Lead with empathy, clarity, and accountability—supporting staff through conflict resolution, clear communication, and collaborative problem-solving.
</li>
<li>
Support the owner in executing operational goals, improving systems, and ensuring follow-through on high-priority initiatives.
</li>
<li>
Help create and maintain internal policies, workflows, and SOPs to ensure quality, compliance, and alignment with our values.
</li>
</ul>
🔹 Client Care &amp; Coordination
<ul>
<li>
Oversee the full client care journey, ensuring a high-touch, trauma-informed experience—from scheduling to discharge.
</li>
<li>
Act as a point of contact for elevated client concerns and support staff in navigating scheduling conflicts, difficult conversations, or escalations.
</li>
<li>
Collaborate with clinical leadership to align administrative processes with clinical needs.
</li>
</ul>
🔹 Billing, A/R, &amp; Credentialing Oversight
<ul>
<li>
Supervise medical billing processes, including insurance verification, claims submission, payment posting, and accounts receivable follow-up.
</li>
<li>
Track and manage accounts receivable, working with billing team and leadership to ensure timely collections and resolution of billing issues.
</li>
<li>
Oversee credentialing processes for new and existing providers, ensuring timely submission and follow-up with payors.
</li>
<li>
Identify&nbsp;trends and processes in managing&nbsp;denials or payment delays and work collaboratively with billing team.
</li>
</ul>
🔹 HR &amp; Hiring Support
<ul>
<li>
Collaborate on hiring processes including job postings, candidate screenings, interview coordination, and onboarding workflows.
</li>
<li>
Ensure staff compliance with documentation requirements, trainings, and internal accountability practices.
</li>
<li>
Support a positive staff culture through clear communication, team check-ins, and values-based leadership.
</li>
</ul>
🔹 Systems &amp; Reporting
<ul>
<li>
Use Google Sheets, Excel, and practice management software to monitor operational performance and support decision-making.
</li>
<li>
Generate reports related to client volume, billing metrics, staff productivity, and more, as needed.
</li>
</ul>
Qualifications
<ul>
<li>
3+ years of managerial experience in a healthcare or mental health setting required
</li>
<li>
Strong knowledge of medical/mental health billing, A/R, and credentialing
</li>
<li>
Proficient in Google Workspace, Excel/Sheets, and comfortable with data and systems
</li>
<li>
Skilled in people management, conflict resolution, and clear communication
</li>
<li>
Trauma-informed leadership lens is a must
</li>
<li>
Bachelor's degree required; Master’s degree or related healthcare/business education is a plus
</li>
</ul>
Job Details
<ul>
<li>
Schedule: Full-time, flexible hours (hybrid with some in-person in Los Angeles)
</li>
<li>
Location: Must live in or near Los Angeles
</li>
<li>
Pay Range: $30–$45/hour depending on experience. Salary options available as well. Health, dental, vision, 401k, sick leave, PTO,&nbsp;and other benefits
</li>
</ul>
If you thrive in a collaborative environment and are passionate about compassionate care, systems-building, and leading with heart—we’d love to meet you.
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s28A5arveW

Practice Manager (Mental Healthcare)

<h3>Job Description</h3>
PURPOSE AND SCOPE:
Supports FMCNA's mission, vision, core values and customer service philosophy.&nbsp; Adheres to the FMCNA Compliance Program, including following all regulatory, FMS and FMS policy requirements.
Manages and oversees the daily operations of the facility ensuring cost-effective facility operations in accordance with all legal, compliance and regulatory requirements and programs. Collaborates with the Medical Director and the Clinical Coordinator /Charge Nurse or Nurse Supervisor regarding the provision of quality patient care in the dialysis facility incorporating all activities from admission through to discharge.&nbsp; As the clinic leader, has the authority to make daily decisions to ensure the appropriate continuity of care and patient and staff safety. 
DUTIES / ACTIVITIES:
CUSTOMER SERVICE:
<ul>
<li>Responsible for driving the FMS culture through values and customer service standards.</li>
<li>Accountable for outstanding customer service to all external and internal customers.</li>
<li>Develops and maintains effective relationships through effective and timely communication.</li>
<li>Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.</li>
</ul>
PRINCIPAL RESPONSIBILITIES AND DUTIES
<ul>
<li>Responsible for the administration of the daily business operations of the dialysis clinic including managing the functions and actions related to the center staff, quality of overall provision of patient care, maintenance of the physical plant and center equipment, and inventory control.&nbsp; </li>
<li>Manages the profit and loss and other related financial aspects for the center ensuring optimal facility operations to achieve or exceed the budget and key performance indicators.</li>
<li>Collaborates closely with, providing oversight as needed to, the Clinical Coordinator/Charge RN or Nurse Supervisor acting as nurse manager, the Medical Director, and the physicians regarding the direct patient care responsibilities within the facility to ensure the provision of outstanding quality of patient care, as defined by the FMS quality goals, and compliance with the pertinent company policies and procedures.&nbsp; </li>
<li>Collaboration activities include:
<ul>
<li>Coordinating all aspects of patient care from admission through discharge of the patient. </li>
<li>Ensuring the provision of education to the patient and the patient's family regarding access care including medical instructions.</li>
<li>Addressing patient concerns, issues, and questions including the review of patient satisfaction surveys.</li>
<li>Developing and communicating efficient and timely patient schedules to ensure maximization of facility efficiency.</li>
<li>Assisting as needed with patient workflow, monitoring pre, intra, and post, procedures as appropriate.</li>
<li>Implementing and maintaining a Continuous Quality Improvement (CQI) Process Improvement Team that involves staff and pertinent physicians in problem solving activities meeting on a regular basis to address identified issues.</li>
<li>Continually reviewing Center operations to ensure compliance with Federal and State laws. Ensures compliance with all state agency regulations. &nbsp;</li>
</ul>
</li>
<li>Develops and maintains strong Medical Director and physician relationships, facilitating staff relationships with physicians, and ensuring regular and effective communication with all physicians including participating in regular meetings with Medical Directors.</li>
<li>Markets available services through presentations to physicians and dialysis facilities.</li>
<li>Supports and drives FMS quality standards through meeting regulatory requirements and the practice of CQI, including the use of the appropriate company CQI tools.
<ul>
<li>Works with the Clinical Coordinator /Charge RN or Nurse Supervisor and Medical Director to implement FMS quality goals and develop facility specific action plans in order to achieve FMS quality standards.</li>
<li>Oversees and monitors the provision of the appropriate training according to FMS policy to ensure ongoing compliance with all company and FMS risk management initiatives.</li>
<li>Collaborates with the Clinical Coordinator/Charge RN or Nurse Supervisor to ensure the aggressive treatment of, and actions taken, regarding adverse events and action thresholds.</li>
<li>Ensures all Quality policies and procedures are communicated to and implemented by the facility staff.</li>
<li>Maintains integrity of medical records and other FMS administrative and operational records.</li>
<li>Complies and assists with all data collection and auditing activities.</li>
</ul>
</li>
<li>Manages the day to day activities and workload of the facility staff providing guidance and leadership as appropriate to ensure the effective, efficient and timely execution of duties and tasks.
<ul>
<li>Creates, maintains, and communicates efficient and timely employee schedules according to the staffing needs of the facility to ensure adequate staffing on a daily basis. &nbsp;Consults with Clinical Coordinator /Charge RN or Nurse Supervisor and Medical Director to optimize clinical staffing.</li>
<li>Provides informal feedback to staff on an ongoing basis and formal feedback in the form of the annual performance evaluation during the focal merit review process.&nbsp; Obtains feedback and input regarding the staff performance from the Medical Director and Clinical Coordinator/Charge RN or Nurse Supervisor and acts on the feedback as appropriate.&nbsp; Collaborates with staff and Clinical Coordinator/Charge RN or Nurse Supervisor and Medical Director to set annual goals for staff.</li>
<li>Manages the department staffing through the appropriate hiring, firing and disciplinary actions. </li>
<li>Maintains written documentation of all disciplinary meetings in accordance with the established personnel policies, and confers with Human Resources and Director of Operations regarding the nature of the disciplinary decisions.</li>
<li>Ensures execution of new hire orientation and training, and ICD-9 code training when applicable for new hires, and works with Medical Director to ensure mandatory in-services are completed.</li>
<li>Ensures appropriate documentation is completed for current licensure, annual in-service and policy and procedure in-service updates.</li>
<li>Responsible for ensuring all facility employees receive appropriate trainings according to company policy including company risk management initiatives.</li>
<li>Provides training and guidance to facility staff members to ensure development of clinical competences providing opportunities for professional growth and encouraging personal growth. </li>
<li>Collaborates with HR regarding providing information to staff pertaining to FMS/FMCNA benefits, Human Resources policies and procedures.</li>
<li>Participates in Corporate and Division specific employee recognition and satisfaction programs.</li>
</ul>
</li>
<li>Maintains a close working relationship with Division and Corporate office personnel and ensures appropriate communication of FMS, Division, and Corporate initiatives, policies and procedures to facility staff.</li>
<li>Utilizes knowledge of FMCNA and FMS services and products to contribute to the growth of the business.&nbsp; </li>
<li>Maintains facility environmental integrity and safety.
<ul>
<li>Schedules the maintenance and repair of equipment, operating systems and physical structure of the facility, as needed.</li>
<li>Monitors security of the facility. </li>
</ul>
</li>
<li>Coordinates inventory/supply management by reviewing monthly inventory count and approving purchase orders for necessary items to ensure cost containment, timely distribution and competitive pricing.</li>
<li>Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals following all guidelines established in the FMS/FMS formularies.</li>
<li>Contributes to the development and revision of any applicable policies and procedures for the facility and the pertinent updating and maintenance of the related manuals.</li>
<li>Directs any necessary information gathering, as required, to support billing, billing issues and collection activities.</li>
<li>Coordinates and approves facility payroll.</li>
<li>Responsible for participating in all on-site internal and external (state and federal) surveys.</li>
<li>Reviews new and existing provider contracts for various vendor services, including but not limited to, insurance, laboratory, and facility cleaning.</li>
<li>Other duties as assigned.</li>
</ul>
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians.&nbsp; The position requires travel between assigned facilities and various locations within the community.&nbsp; Travel to regional, Business Unit and Corporate meetings may be required.&nbsp; The work environment is characteristic of a health care facility with air temperature control and moderate noise levels.&nbsp; May be exposed to infectious and contagious diseases/materials.
The position oversees the provision of patient care that regularly involves heavy lifting and moving of patients, and assisting with ambulation.&nbsp; Coworkers may provide assistance.&nbsp; The position requires frequent prolonged periods of standing and the employee must be able to bend over.&nbsp; The employee may occasionally be required to move, with assistance, patients and equipment of up to 200 lbs. There is a two-person assist program and material assist devices for the heavier items.
EDUCATION
<ul>
<li>Bachelor's degree required; in a health care discipline preferred. </li>
</ul>
EXPERIENCE AND REQUIRED SKILLS:
<ul>
<li>4 + years of business operations experience in increasing levels of responsibility required- in a health care facility- &nbsp;with at least year in a lead or senior position&nbsp; , in a medical facility preferred.</li>
<li>Proficiency with the Microsoft office suite (Word, Excel, PowerPoint) - experience with medical database software preferred.</li>
<li>Demonstrated leadership competencies and management skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making.</li>
<li>Demonstrated management skills necessary to provide leadership in the supervision of facility personnel and to ensure the delivery of maximum quality care to all patients.</li>
</ul>
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity 
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
EOE, disability/veterans

Healthcare Operations Facility Administrator

<h3>Job Description</h3>
Job DescriptionSenior Superintendent - Healthcare Construction
Senior Superintendent - Healthcare Construction&nbsp; Location: Charleston, SC Salary: $140K-$170K (salary depends on experience) Position Overview We are seeking a highly skilled and experienced Senior Superintendent to oversee construction projects in the healthcare sector. The ideal candidate will have a strong background in construction management with a focus on healthcare facilities, ensuring that projects are completed on time, within budget, and to the highest quality standards. Key Responsibilities
<ul>
<li>Lead and manage healthcare construction projects from inception to completion.</li>
<li>Coordinate and supervise the work of subcontractors and construction teams.</li>
<li>Ensure compliance with building codes, safety regulations, and quality standards.</li>
<li>Develop and maintain project schedules and budgets.</li>
<li>Conduct regular site inspections and provide progress reports to stakeholders.</li>
<li>Collaborate with architects, engineers, and other professionals to ensure design intent is met.</li>
<li>Manage project documentation, including contracts, change orders, and daily reports.</li>
<li>Identify and mitigate potential risks and issues that may impact project timelines or costs.</li>
</ul>
Qualifications
<ul>
<li>Bachelor's degree in Construction Management, Architecture, Engineering, or a related field.</li>
<li>Minimum of 8 years of experience in construction management, with a focus on healthcare projects.</li>
<li>Typical Healthcare ground up projects ranger from $10M-$50M</li>
<li>Proven experience as a Superintendent in commercial, industrial, or healthcare construction.</li>
<li>Strong knowledge of construction processes, safety regulations, and building codes.</li>
<li>Excellent leadership, communication, and organizational skills.</li>
<li>Ability to read and interpret blueprints and technical drawings.</li>
<li>Familiarity with scheduling software and project management tools.</li>
</ul>
Benefits
Full Benefits Included&nbsp;
 - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 10/24/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. &nbsp;CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at <a href="mailto:Benefits@CyberCoders.com" target="_blank">Benefits@CyberCoders.com</a> to make arrangements.

Senior Superintendent - Healthcare Construction

<h3>Job Description</h3>
\n \n \n \n \n \n General information\n \n\n \n\n \n \n \n \n \n \n \n Job Posting Title\n \n \n \n Customer Service Representative – Healthcare\n \n \n \n \n Date\n \n \n \n Wednesday, October 22, 2025\n \n \n \n \n City\n \n \n \n Phoenix\n \n \n \n \n State\n \n \n \n AZ\n \n \n \n \n Country\n \n \n \n United States\n \n \n \n \n Working time\n \n \n \n Full-time\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Description &amp; Requirements\n \n\n \n\n \n \n \n \n \n \n \n \n \n\n\n\n \nLocation:&nbsp;On-site in Phoenix, AZ&nbsp;\nStarting Pay: $17.42/hr. plus a $750 new hire bonus and up to $1,800+ in other potential bonuses!*\nSchedule:&nbsp;Limited-Service Full-Time positions available\nSite Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter\n \nEvening and night shifts have a 10% shift differential for hours worked between 7 p.m. and 5 a.m.\n \nHelp People Navigate Healthcare with Confidence\n \nDo you enjoy providing excellent customer service and want to work in a rewarding environment? Maximus is hiring Customer Service Representatives who are eager to support individuals through their healthcare journeys.\n \nJoin a team dedicated to helping vulnerable communities understand healthcare benefits. Comprehensive paid training is provided to prepare you fully for the role.\n \nPay &amp; Benefits\n \nWe offer a robust compensation and benefits package designed to support you:\n \n- Competitive Compensation:\n&nbsp; &nbsp;o $17.42/hr base pay + 10% shift differential\n\n&nbsp; &nbsp;o $750 new hire bonus and up to $1,800+&nbsp;in bonus opportunities, including training completion and referrals*\n\n- Comprehensive Insurance Coverage:&nbsp;Company-paid medical coverage\n- Tuition Reimbursement:&nbsp;Invest in your ongoing education and development\n- Future Planning:&nbsp;401(k) with company match\n- Paid Time Off Package:&nbsp;Paid time off, sick leave &amp; 11 paid holidays\n- Maximus Wellness Support:&nbsp;Employee Assistance Program (EAP), wellness resources, and employee discount programs\n- Work/Life Balance Support:&nbsp;Flexible schedules that meet your lifestyle\n- Career Growth:&nbsp;A supportive environment with career development and promotional opportunities\n- Meaningful Work with Impact:&nbsp;No cold calls, sales, or collections involved!\n \n*Eligibility requirements apply, ask your recruiter for more details\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
Essential Duties and Responsibilities:
\n
<ul>
<li> Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. &nbsp;telephone, emails, web chats, or written letters).</li>
</ul>
\n
<ul>
<li> Calls are basic and routine.</li>
</ul>
\n
<ul>
<li> Uses computerized system for tracking, information gathering, and/or troubleshooting.</li>
</ul>
\n
<ul>
<li> Provides feedback when needed, provide input on call trends, processes, procedures, and training.</li>
</ul>
\n
<ul>
<li> May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.</li>
</ul>
\n \n \n \n \n \n \n \n
<ul>
<li> Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses</li>
</ul>
\n \n
<ul>
<li> Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules</li>
</ul>
\n \n
<ul>
<li> Utilize standard technology such as telephone, e-mail, and web browser to perform job duties</li>
</ul>
\n \n
<ul>
<li> Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing</li>
</ul>
\n \n
<ul>
<li> Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller</li>
</ul>
\n \n
<ul>
<li> Refer calls as required to CSR Lead</li>
</ul>
\n \n
<ul>
<li> Maintain up-to-date knowledge of client regulations and policies</li>
</ul>
\n \n
<ul>
<li> Report problems that occur via the online system so they can be addressed by the appropriate parties</li>
</ul>
\n\n \n \n \n \n Minimum Requirements\n \n \n \n
<ul>
<li> High School diploma or equivalent with 6 months of customer service experience.</li>
</ul>
\n
<ul>
<li> Must be able to speak and read English clearly, professionally and fluently.</li>
</ul>
\n \n \n \n \n \n
<ul>
<li> Ability to work within established turnaround times</li>
</ul>
\n \n
<ul>
<li> Must have excellent interpersonal skills and the ability to organize simultaneous tasks</li>
</ul>
\n \n
<ul>
<li> Ability to work as a member of a team</li>
</ul>
\n \n
<ul>
<li> Must participate and certify in internal CCO training to begin this role.</li>
</ul>
\n \n
<ul>
<li> Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.</li>
</ul>
\n \n
<ul>
<li> May be required to work overtime and scheduled holidays.</li>
</ul>
\n \n&lt;...

Customer Service Representative - Healthcare

<h3>Job Description</h3>
Duration-3 Months Contract
 
Description:
The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services.
<ul>
<li>Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.</li>
<li>Enroll new customers to Patient Services.</li>
<li>Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient’s needs are being met.</li>
<li>Complete various special projects as required</li>
</ul>
 
Requirements:
<ul>
<li>Previous work experience in Specialty Pharmacy or Customer Service</li>
<li>Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills</li>
<li>Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional “customer service” setting</li>
<li>Strong ability to multi-task and strong time management skills</li>
<li>Ability to function in a high-volume, fast-paced environment</li>
<li>Dependable and strong work ethic</li>
<li>Ability to accept and implement feedback and coaching</li>
</ul>
 
Specific type of experience preferred:
<ul>
<li>Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience</li>
<li>Experience working in a health care/pharmaceutical industry environment</li>
<li>Understanding of challenges associated with patients’ medical condition Important Skills: Accustomed to working in high call volume environment.</li>
</ul>
 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit <a href="http://www.ustechsolutions.com" target="_blank">www.ustechsolutions.com</a>.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Ensures effective and efficient operations through conducting operations analyses (i.e. operational effectiveness and capacity utilization), and recommends improvements.
 
Job Details
ID- 25-51146

Customer Service Representative(Healthcare)

<h3>Job Description</h3>
We’re unique.&nbsp; You should be, too.
We’re changing lives every day.&nbsp; For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?&nbsp; Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
<ul>
<li>Nurtures, builds and cultivates direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.</li>
<li>Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.</li>
<li>Plans, coordinates and executes local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).</li>
<li>Cultivates strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.</li>
<li>Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.</li>
<li>Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.</li>
<li>Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.</li>
<li>Leverages marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.</li>
<li>Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.</li>
<li>Recovers dormant customers via sales tools and marketing campaigns.</li>
<li>Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.</li>
<li>Develops all distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.</li>
<li>Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.</li>
<li>Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors. Develops and executes specific broker and partner strategies and plans.</li>
<li>Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues.</li>
<li>Performs other related duties as assigned.</li>
</ul>
COMPETENCIES:
Instills trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity
<ul>
<li>Follows through on commitments</li>
<li>Is seen as direct and trustful</li>
<li>Keeps confidences</li>
<li>Practices what he/she preaches</li>
<li>Shows consistency between words and actions</li>
</ul>
Results driven
Consistently achieving results, even under tough circumstances
<ul>
<li>Has a strong bottom-line orientation</li>
<li>Persists in accomplishing objectives despite obstacles and setbacks</li>
<li>Has a track record of exceeding goals successfully</li>
<li>Pushes others</li>
</ul>
Action oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
<ul>
<li>Readily acts on challenges, without unnecessary planning.</li>
<li>Identifies and seizes on new opportunities</li>
<li>Displays a can-do attitude in good and tough times</li>
<li>Steps up to handle tough issues</li>
</ul>
Effective communication
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
<ul>
<li>Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels</li>
<li>Attentively listens to others</li>
<li>Adjusts to fit the audience and the message</li>
<li>Provides timely and helpful information to others across the organization</li>
<li>Encourages the open expression of diverse ideas and opinions</li>
</ul>
Resiliency
Rebounding from setbacks and adversity when facing difficult situations
<ul>
<li>Is confident under pressure</li>
<li>Handles and manages crises effectively</li>
<li>Maintains a positive attitude despite adversity</li>
<li>Bounces back from setbacks</li>
<li>Grows from hardships and negative experiences</li>
</ul>
Networking
Effectively building formal and informal relationship networks inside and outside the organization
<ul>
<li>Builds strong formal and informal networks.</li>
<li>Maintains relationships across a variety of functions and locations</li>
<li>Draws upon multiple relationships to exchange ideas, resources, and know-how</li>
</ul>
Customer focus
Building strong customer centric relationships and delivering customer-centric solutions
<ul>
<li>Gains insight into customer needs</li>
<li>Identifies opportunities that benefit the customer</li>
<li>Builds and delivers solutions that meet customer expectations</li>
<li>Establishes and maintains effective customer relationships</li>
</ul>
Persuasiveness
Using compelling arguments to gain the support and commitment of others
<ul>
<li>Positions views and arguments appropriately to win support</li>
<li>Convinces others to take action</li>
<li>Negotiates skillfully in tough situations</li>
<li>Wins concessions without damaging relationships</li>
<li>Responds effectively to the reactions and positions of others</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES:
<ul>
<li>
High business acumen and acuity.
</li>
<li>
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment.
</li>
<li>
Demonstrated knowledge of, and expertise in, negotiation, probing skills, closing skills and handling objections.
</li>
<li>
Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
</li>
<li>
Excellent written and verbal communication skills (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.).
</li>
<li>
Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers (ability to close sales without being perceived as pushy).
</li>
<li>
Spoken and written fluency in English.
</li>
<li>
Bilingual is a plus.
</li>
<li>
Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises.
</li>
<li>
This position required use and exercise of independent judgment.
</li>
</ul>
EDUCATION AND EXPERIENCE CRITERIA:
<ul>
<li>High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis.</li>
<li>A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage</li>
<li>A minimum of 2 years of business-to-business experience or equivalent management experience preferred</li>
<li>Relevant sales experience with establishing and maintaining relationships with business/vendor partners</li>
<li>Experience in telesales to input sales data into a computer while on the telephone with a customer</li>
<li>This position requires possession and maintenance of a current, valid Driver’s License</li>
</ul>
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.&nbsp; Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.&nbsp; 
ChenMed is changing lives for the people we serve and the people we hire.&nbsp; With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.&nbsp; Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Hybrid

Healthcare Sales Growth Consultant

<h3>Job Description</h3>
We’re unique.&nbsp; You should be, too.
We’re changing lives every day.&nbsp; For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?&nbsp; Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Membership Growth Consultant (MGC) is an outside healthcare sales representative who’s responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
COMPETENCIES:
<ul>
<li>Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.</li>
<li>Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.</li>
<li>Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).</li>
<li>Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.</li>
<li>Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.</li>
<li>Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.</li>
<li>Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.</li>
<li>Learns to use &nbsp;marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.</li>
<li>Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.</li>
<li>Recovers dormant customers via sales tools and marketing campaigns.</li>
<li>Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.</li>
<li>Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.</li>
<li>Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.</li>
<li>Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans.</li>
<li>Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required.</li>
<li>Performs other related duties as assigned.</li>
</ul>
Instills trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity
<ul>
<li>Follows through on commitments</li>
<li>Is seen as direct and trustful</li>
<li>Keeps confidences</li>
<li>Practices what he/she preaches</li>
<li>Shows consistency between words and actions</li>
</ul>
Results driven
Consistently achieving results, even under tough circumstances
<ul>
<li>Has a strong bottom-line orientation</li>
<li>Persists in accomplishing objectives despite obstacles and setbacks</li>
<li>Has a track record of exceeding goals successfully</li>
<li>Pushes others</li>
</ul>
Action oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
<ul>
<li>Readily acts on challenges, without unnecessary planning.</li>
<li>Identifies and seizes on new opportunities</li>
<li>Displays a can-do attitude in good and tough times</li>
<li>Steps up to handle tough issues</li>
</ul>
Effective communication
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
<ul>
<li>Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels</li>
<li>Attentively listens to others</li>
<li>Adjusts to fit the audience and the message</li>
<li>Provides timely and helpful information to others across the organization</li>
<li>Encourages the open expression of diverse ideas and opinions</li>
</ul>
Resiliency
Rebounding from setbacks and adversity when facing difficult situations
<ul>
<li>Is confident under pressure</li>
<li>Handles and manages crises effectively</li>
<li>Maintains a positive attitude despite adversity</li>
<li>Bounces back from setbacks</li>
<li>Grows from hardships and negative experiences</li>
</ul>
Networking
Effectively building formal and informal relationship networks inside and outside the organization
<ul>
<li>Builds strong formal and informal networks.</li>
<li>Maintains relationships across a variety of functions and locations</li>
<li>Draws upon multiple relationships to exchange ideas, resources, and know-how</li>
</ul>
Customer focus
Building strong customer centric relationships and delivering customer-centric solutions
<ul>
<li>Gains insight into customer needs</li>
<li>Identifies opportunities that benefit the customer</li>
<li>Builds and delivers solutions that meet customer expectations</li>
<li>Establishes and maintains effective customer relationships</li>
</ul>
Persuasiveness
Using compelling arguments to gain the support and commitment of others
<ul>
<li>Positions views and arguments appropriately to win support</li>
<li>Convinces others to take action</li>
<li>Negotiates skillfully in tough situations</li>
<li>Wins concessions without damaging relationships</li>
<li>Responds effectively to the reactions and positions of others</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES:
<ul>
<li>
High business acumen and acuity
</li>
<li>
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment
</li>
<li>
Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections
</li>
<li>
Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
</li>
<li>
Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation
</li>
<li>
Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.)
</li>
<li>
Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy
</li>
<li>
Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute
</li>
<li>
Spoken and written fluency in English
</li>
<li>
Bilingual is a plus
</li>
<li>
Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises
</li>
<li>
This position required use and exercise of independent judgment
</li>
</ul>
EDUCATION AND EXPERIENCE CRITERIA:
<ul>
<li>High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis.</li>
<li>A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage</li>
<li>A minimum of 2 years of business-to-business experience or equivalent management experience preferred</li>
<li>Relevant sales experience with establishing and maintaining relationships with business/vendor partners</li>
<li>Experience in telesales to input sales data into a computer while on the telephone with a customer</li>
<li>This position requires possession and maintenance of a current, valid Driver’s License</li>
</ul>
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.&nbsp; Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.&nbsp; 
ChenMed is changing lives for the people we serve and the people we hire.&nbsp; With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.&nbsp; Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Hybrid

<h3>Job Description</h3>
\n \n \n \n \n \n General information\n \n\n \n\n \n \n \n \n \n \n \n Job Posting Title\n \n \n \n Customer Service Representative - Healthcare\n \n \n \n \n Date\n \n \n \n Wednesday, October 22, 2025\n \n \n \n \n City\n \n \n \n El Paso\n \n \n \n \n State\n \n \n \n TX\n \n \n \n \n Country\n \n \n \n United States\n \n \n \n \n Working time\n \n \n \n Full-time\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Description &amp; Requirements\n \n\n \n\n \n \n \n \n \n \n \n \n \n\n
Customer Service Representative - Healthcare
\n
Location:&nbsp;On-site in El Paso, TX
\n
Hourly Base Pay:&nbsp;$15.37 plus a&nbsp;$750 new hire bonus and up to $2,200+ in other potential bonuses!* Schedule:&nbsp;Limited-Service&nbsp;Full-Time&nbsp;schedules available
\n
Site Hours:&nbsp;Monday - Sunday, 8 a.m. - 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter
\n
Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between&nbsp;7 p.m. and 8 p.m.&nbsp;&nbsp;
\n
Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.
\n

\n
Maximus is hiring&nbsp;Customer Service Representatives&nbsp;(CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.
\n
In this role, you’ll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive&nbsp;paid, in-depth training&nbsp;to give you the tools and confidence to succeed from day one.
\n
Pay &amp; Benefits
\n
At Maximus, we’re committed to helping you succeed, at work and beyond. We offer a&nbsp;comprehensive pay and benefits package&nbsp;designed to support your wellbeing:
\n
<ul>\n
<li>Competitive Compensation:&nbsp;</li>
\n
<ul>\n
<li>$15.37/hr. base pay + 10% shift differential for evening shifts&nbsp;&nbsp;</li>
\n
<li>$750 new hire bonus and up to $2,200+ in bonus opportunities, including training completion and referrals*&nbsp;&nbsp;</li>
\n</ul>
\n</ul>
\n
<ul>\n
<li>Company-paid medical coverage</li>
\n
<li>Invest in your ongoing education and development</li>
\n
<li>401(k) with company match</li>
\n
<li>Paid time off, sick leave &amp; 11 paid holidays</li>
\n
<li>Employee Assistance Program (EAP), wellness resources, and employee discount programs</li>
\n
<li>Flexible schedules that meet your lifestyle</li>
\n
<li>A supportive environment with career development and promotional opportunities&nbsp;</li>
\n
<li>No cold calls, sales, or collections involved!</li>
\n</ul>
\n&nbsp;
*Eligibility requirements apply, ask your recruiter for more details
\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
Essential Duties and Responsibilities:
\n
<ul>
<li> Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. &nbsp;telephone, emails, web chats, or written letters).</li>
</ul>
\n
<ul>
<li> Calls are basic and routine.</li>
</ul>
\n
<ul>
<li> Uses computerized system for tracking, information gathering, and/or troubleshooting.</li>
</ul>
\n
<ul>
<li> Provides feedback when needed, provide input on call trends, processes, procedures, and training.</li>
</ul>
\n
<ul>
<li> May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.</li>
</ul>
\n \n \n \n \n \n \n \n- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
<ul>
<li> Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules</li>
<li>&nbsp;Utilize standard technology such as telephone, e-mail, and web browser to perform job duties</li>
<li>&nbsp;Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing</li>
<li>&nbsp;Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller</li>
<li>&nbsp;Refer calls as required to CSR Lead</li>
<li>&nbsp;Maintain up-to-date knowledge of client regulations and policies</li>
 -&nbsp;Report problems that occur via the online system so they can be addressed by the appropriate parties\n</ul>
\n \n \n \n \n Minimum Requirements\n \n \n \n
<ul>
<li> High School diploma or equivalent with 6 months of customer service experience.</li>
</ul>
\n
<ul>
<li> Must be able to speak and read English clearly, professionally and fluently.</li>
</ul>
\n \n \n \n \n \n \n
<ul>
<li> Ability to work within established turnaround times</li>
<li> Must have excellent interpersonal skills and the ability to organize simultaneous tasks</li>
<li> Ability to work as a member of a team</li>
</ul>
- Must participate and certify in internal CCO training to begin this role.
<ul>
<li> Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.</li>
<li> May be required to work overtime and scheduled holidays.</li>
<li> Working on-site at our office location is a key requirement for this position.</li>
</ul>
\n
Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on speci...

<h3>Job Description</h3>
We’re unique.&nbsp; You should be, too.
We’re changing lives every day.&nbsp; For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?&nbsp; Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Membership Growth Consultant (MGC) is an outside healthcare sales representative who’s responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
COMPETENCIES:
<ul>
<li>Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.</li>
<li>Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.</li>
<li>Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).</li>
<li>Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.</li>
<li>Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.</li>
<li>Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.</li>
<li>Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.</li>
<li>Learns to use &nbsp;marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.</li>
<li>Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.</li>
<li>Recovers dormant customers via sales tools and marketing campaigns.</li>
<li>Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.</li>
<li>Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.</li>
<li>Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.</li>
<li>Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans.</li>
<li>Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required.</li>
<li>Performs other related duties as assigned.</li>
</ul>
Instills trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity
<ul>
<li>Follows through on commitments</li>
<li>Is seen as direct and trustful</li>
<li>Keeps confidences</li>
<li>Practices what he/she preaches</li>
<li>Shows consistency between words and actions</li>
</ul>
Results driven
Consistently achieving results, even under tough circumstances
<ul>
<li>Has a strong bottom-line orientation</li>
<li>Persists in accomplishing objectives despite obstacles and setbacks</li>
<li>Has a track record of exceeding goals successfully</li>
<li>Pushes others</li>
</ul>
Action oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
<ul>
<li>Readily acts on challenges, without unnecessary planning.</li>
<li>Identifies and seizes on new opportunities</li>
<li>Displays a can-do attitude in good and tough times</li>
<li>Steps up to handle tough issues</li>
</ul>
Effective communication
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
<ul>
<li>Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels</li>
<li>Attentively listens to others</li>
<li>Adjusts to fit the audience and the message</li>
<li>Provides timely and helpful information to others across the organization</li>
<li>Encourages the open expression of diverse ideas and opinions</li>
</ul>
Resiliency
Rebounding from setbacks and adversity when facing difficult situations
<ul>
<li>Is confident under pressure</li>
<li>Handles and manages crises effectively</li>
<li>Maintains a positive attitude despite adversity</li>
<li>Bounces back from setbacks</li>
<li>Grows from hardships and negative experiences</li>
</ul>
Networking
Effectively building formal and informal relationship networks inside and outside the organization
<ul>
<li>Builds strong formal and informal networks.</li>
<li>Maintains relationships across a variety of functions and locations</li>
<li>Draws upon multiple relationships to exchange ideas, resources, and know-how</li>
</ul>
Customer focus
Building strong customer centric relationships and delivering customer-centric solutions
<ul>
<li>Gains insight into customer needs</li>
<li>Identifies opportunities that benefit the customer</li>
<li>Builds and delivers solutions that meet customer expectations</li>
<li>Establishes and maintains effective customer relationships</li>
</ul>
Persuasiveness
Using compelling arguments to gain the support and commitment of others
<ul>
<li>Positions views and arguments appropriately to win support</li>
<li>Convinces others to take action</li>
<li>Negotiates skillfully in tough situations</li>
<li>Wins concessions without damaging relationships</li>
<li>Responds effectively to the reactions and positions of others</li>
</ul>
 
KNOWLEDGE, SKILLS AND ABILITIES:
<ul>
<li>
High business acumen and acuity
</li>
<li>
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment
</li>
<li>
Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections
</li>
<li>
Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
</li>
<li>
Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation
</li>
<li>
Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.)
</li>
<li>
Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy
</li>
<li>
Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute
</li>
<li>
Spoken and written fluency in English
</li>
<li>
Bilingual is a plus
</li>
<li>
Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises
</li>
<li>
This position required use and exercise of independent judgment
</li>
</ul>
EDUCATION AND EXPERIENCE CRITERIA:
<ul>
<li>High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis.</li>
<li>A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage</li>
<li>A minimum of 2 years of business-to-business experience or equivalent management experience preferred</li>
<li>Relevant sales experience with establishing and maintaining relationships with business/vendor partners</li>
<li>Experience in telesales to input sales data into a computer while on the telephone with a customer</li>
<li>This position requires possession and maintenance of a current, valid Driver’s License</li>
</ul>
PAY RANGE:
$37,387 - $53,411 Salary
EMPLOYEE BENEFITS
<a href="https://chenmed.makeityoursource.com/helpful-documents" target="_blank">https://chenmed.makeityoursource.com/helpful-documents</a>
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.&nbsp; Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.&nbsp; 
ChenMed is changing lives for the people we serve and the people we hire.&nbsp; With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.&nbsp; Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
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