Practice Manager (Mental Healthcare)

Job Description

Job Description

Practice Manager
Full-Time

If you’re passionate about mental health and want to be part of a collaborative, mission-driven team that values reflection, ethics, lifelong learning, and supportive engagement, we look forward to hearing from you!

Zeeva Care, a Collaborative Psychotherapy Group, is seeking a compassionate, experienced, and detail-oriented Practice Manager to oversee and support the day-to-day operations of our mental health practice. The ideal candidate has strong managerial experience, is highly organized, and leads from a trauma-informed lens. This role bridges the gap between clinical, administrative, billing, and HR functions—ensuring smooth workflows, compassionate client care, and operational excellence.
This is a hybrid position.

Key Responsibilities

🔹 Leadership & Oversight

• Provide day-to-day management of administrative and support staff, helping foster a supportive, trauma-informed, and high-functioning work environment.

• Lead with empathy, clarity, and accountability—supporting staff through conflict resolution, clear communication, and collaborative problem-solving.

• Support the owner in executing operational goals, improving systems, and ensuring follow-through on high-priority initiatives.

• Help create and maintain internal policies, workflows, and SOPs to ensure quality, compliance, and alignment with our values.

🔹 Client Care & Coordination

• Oversee the full client care journey, ensuring a high-touch, trauma-informed experience—from scheduling to discharge.

• Act as a point of contact for elevated client concerns and support staff in navigating scheduling conflicts, difficult conversations, or escalations.

• Collaborate with clinical leadership to align administrative processes with clinical needs.

🔹 Billing, A/R, & Credentialing Oversight

• Supervise medical billing processes, including insurance verification, claims submission, payment posting, and accounts receivable follow-up.

• Track and manage accounts receivable, working with billing team and leadership to ensure timely collections and resolution of billing issues.

• Oversee credentialing processes for new and existing providers, ensuring timely submission and follow-up with payors.

• Identify trends and processes in managing denials or payment delays and work collaboratively with billing team.

🔹 HR & Hiring Support

• Collaborate on hiring processes including job postings, candidate screenings, interview coordination, and onboarding workflows.

• Ensure staff compliance with documentation requirements, trainings, and internal accountability practices.

• Support a positive staff culture through clear communication, team check-ins, and values-based leadership.

🔹 Systems & Reporting

• Use Google Sheets, Excel, and practice management software to monitor operational performance and support decision-making.

• Generate reports related to client volume, billing metrics, staff productivity, and more, as needed.

Qualifications

• 3+ years of managerial experience in a healthcare or mental health setting required

• Strong knowledge of medical/mental health billing, A/R, and credentialing

• Proficient in Google Workspace, Excel/Sheets, and comfortable with data and systems

• Skilled in people management, conflict resolution, and clear communication

• Trauma-informed leadership lens is a must

• Bachelor's degree required; Master’s degree or related healthcare/business education is a plus

Job Details

• Schedule: Full-time, flexible hours (hybrid with some in-person in Los Angeles)

• Location: Must live in or near Los Angeles

• Pay Range: $30–$45/hour depending on experience. Salary options available as well.
  Health, dental, vision, 401k, sick leave, PTO, and other benefits

If you thrive in a collaborative environment and are passionate about compassionate care, systems-building, and leading with heart—we’d love to meet you.

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